Agfa Drystar 5500 Image Printer - Software Upgrade

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HEALTHCARE Enclosure

Imaging Services

Document No: DD+DIS066.07E


This no. is needed for production line only:
A359223.0 DRYSTAR 5500
Type 5364/100

Drystar 5500 Software 4.2.0_C1


Upgrade Instructions

► Purpose of this document


This Enclosure is part of
• Software 4.2.0_C1 on MEDNET, GSO Library
• Software 4.2.0_C1 on CD ROM as part of following spare parts:
o Themis PCB + RAM (ROHS) CM+358908.X
o Crius PCB + RAM (ROHS) CM+358909.X
o MEC PCB (ROHS) CM+358911.X
o 128 MB RAM (ROHS) CM+358917.X
o 256 MB RAM (ROHS) CM+358918.X
o DSH PCB (ROHS) CM+359197.X

It describes all steps of the Software Upgrade Procedure to Software 4.2.0_C1

• Dispose the Enclosure document after finishing your task


(observe the confidentiality note below).

• For an overview of valid enclosures please refer to MedNet GSO library


General Info => Agfa HealthCare => Publications => Enclosures =>
General - Enclosures
CONFIDENTIALITY NOTE:
Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful.
DOCUMENT CONTROL NOTE:
The controlled version of this document resides on MedNet. Any printed copy of this document is uncontrolled.

05-2007 printed in Germany Document Node ID: 15841864


Enclosure_e_template_v02
Agfa Company Confidential Copyright © 2006 Agfa-Gevaert HealthCare
DD+DIS066.07E Enclosure

WARNING:
Improper operation or service activities may cause damage or injuries.

INSTRUCTION:
(1) Read the "Generic Safety Directions" document
(see MEDNET GSO => General Info => Agfa HealthCare => Publications =>
Service Manual) prior to attempting any operation, repair or maintenance task on
the equipment.
(2) Strictly observe all safety directions within the "Generic Safety Directions" and
on the product.

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LIST OF CONTENTS

1 INTRODUCTION ......................................................................................................................5
2 PREPARATION ........................................................................................................................6
2.1 Check of currently installed Software Release and AE-Title ....................................................7

2.2 Backup of Machine specific data ..............................................................................................7

3 UPGRADE TO SOFTWARE 4.2.0_C1 .....................................................................................7


3.1 Software Upgrade via Browser .................................................................................................8

3.2 Emergency Software Upgrade to 4.2.0_C1 via Batch File .....................................................10

3.2.1 Troubleshooting Error 'jview is not recognized as an internal or external command'.............11

3.2.2 Troubleshooting a failed Software Installation via Remote_Emergency_install.bat File .......12

4 FINALIZATION OF THE UPGRADE ......................................................................................12


4.1 Check of AE Title and displayed Software Version ................................................................13

4.2 Verifying the successful Software Upgrade ............................................................................13

4.3 If Printer was in Error System Failure State: Checking the previously installed Software
Version. ...................................................................................................................................13

4.4 Backup of Machine Specific Data ...........................................................................................13

5 APPENDIX..............................................................................................................................14
5.1 Setup of the HyperTerminal for serial Connection..................................................................14

5.2 Getting the Printer IP Address ................................................................................................16

5.3 Connection to the Printer via Network ....................................................................................17

5.4 Software Upgrade to 4.2.0_C1 via Floppies ...........................................................................19

5.5 Emergency Software Upgrade to 4.2.0_C1 via Floppies........................................................20

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Subject Drystar 5500 Software 4.2.0_C1 Upgrade

Required tools:
• Service PC with CD ROM drive

Additional tools, depending on selected type of software upgrade:


A Software Upgrade via • Floppy drive in the service PC
floppies
• 17 new, formatted floppy disks

B Software Upgrade via • crossed network cable (EB+72010270 or


network commercially available)
• or, for recent PC models (which autodetect the type of
network connection):
standard network cable (commercially available)

Required time:
• Approx. 60 minutes for Software Upgrade via PC (network)
• Approx. 90 minutes for Software Upgrade via floppies

Printer Software / Hardware precondition:


The software upgrade can be performed at any Drystar 5500
equipped with Software 1.8X, 2.0X, 3.XX or 4.0X, no matter on the hardware status.

New Features / Improvements of Software 4.2.0_C1:


Software 4.2.0_C1 has following new features / improvements implemented compared
to software 4.0.1_C1:
o New functionality "support of ROHS conform PCBs"
o Corrections in error.xml, the file which describes the error codes (symptoms,
defects and solutions)
o Queue is stopped immediately now after entering Service Operator menu

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Content of the Drystar 5500 Software Rel. 4.2.0_C1 CD:

Subdirectory Content
DRYSTAR5500\4.2.0C1_floppy_install Software to be copied on 17 new, formatted
floppies
DRYSTAR5500\4.2.0C1_remote_install • ZIP file for software installation via
browser
• File Remote_emergency_install.bat for
emergency software installation via
network
Java Java Virtual Machine (JVM). Only required in
case it is not yet installed on the PC and
emergency software installation via batch file
has to be made.
DRYSTAR5500\Documentation This enclosure document

The CD also contains software for Drystar 5503, and - depending on the release of the
CD - also for Drystar 4500.

1 Introduction
Drystar 5500 software release 4.2.0_C1 is a mandatory upgrade for printers where one
of the following ROHS* conform spare parts has been installed:
o Themis PCB + RAM (ROHS) CM+358908.X
o Crius PCB + RAM (ROHS) CM+358909.X
o MEC PCB (ROHS) CM+358911.X
o 128 MB RAM (ROHS) CM+358917.X
o 256 MB RAM (ROHS) CM+358918.X
o DSH PCB (ROHS)** CM+359197.X

* ROHS stands for Restriction of certain hazardous substances. For more information refer to
Drystar 5500 / Drystar 5500 Service Bulletin No. 40.
** For the DSH board software ≥ 3.10_C1 is sufficient

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NOTE:
After installation of a RoHS compliant printed circuit board (PCB) the printer possibly
boots-up with message ERROR SYSTEM FAILURE.

Required Steps, depending on Printer Condition after Replacement of the PCB:


A Printer shows READY or WARNING or Error HCXXXXX
# Step See section
1 Preparation 2
2 Software Upgrade 4.2.0_C1 via Browser. 3.1
3 Finalization 4

B Printer shows ERROR SYSTEM FAILURE


# Step See section
1 Emergency Software Upgrade to 4.2.0_C1 via Batch File 3.2
2 Finalization 4

NOTE:
Software upgrade is also possible via floppies. Refer to sections 5.4 and 5.5.

2 Preparation

The preparation is split up in following main tasks:


# Tasks Refer to
section
1 Check current Software version and AE-title 2.1
2 Perform backup of machine specific data 2.2

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2.1 Check of currently installed Software Release and AE-Title

(1) In the key-operator menu select '1 Show Settings – 1 General’.


(2) Check the currently installed software release at the printer:
• In case software 4.2.0_C1 (or higher) is already installed no software upgrade is
required.
• In case software < 3.0.0_C1 is installed, additional steps are required, as this
version does not yet have the A#-sharp functionality. For details refer to
document DD+DIS430.05E in section 7 of the Technical Documentation
Drystar 5500/5503.
(3) Select '2 Show Settings – 3 Network - Dicom’
(4) Check the AE-title of the printer: Write it down to compare it with the AE-title after
the upgrade

2.2 Backup of Machine specific data

(1) In the key-operator menu select '5 Save Configuration’


(2) Follow the further instructions on the screen
(3) When finished, verify that the backup floppy is readable: Copy the content of the
floppy to the hard disk drive of the Service PC and open the ZIP file. In case the
ZIP file can be opened, the machine specific data are readable.

3 Upgrade to Software 4.2.0_C1

This section describes the software upgrade ...


• via browser. See section 3.1
• via remote_emergency_install.bat file. See section 3.2

CAUTION:
Power failure during software upgrade may cause that the printer cannot start-
up anymore, as the Key, MEC, Themis and Crius boards are re- programmed.
DO NOT SHUTDOWN the printer during software installation.

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3.1 Software Upgrade via Browser

(1) Connect the Service PC via network 0 min.

cable to the printer. Possibly you Drystar 5500 Homepage


- Service Engineer Tools
have to adapt the IP address of the - Enter Service Command Session
service PC. - 5. Install Data
- 1 Software
Refer to 5.3. - 1 Install data from this computer -

(2) Enter the printer IP address in the 0 min.


browser address window Welcome to this
DryStar 5500 printer

(3) Select ‘Service Engineer Tools’ Service - Install


(4) Enter username and password for
the Service Engineer Tools Choose Dataset Browse .....

Proceed Go Back Reset Values


(5) Select ‘Enter Service Command
Session’
(6) Select ‘5 Install Data – 1 Software – Browse for file SWR_drystar5500_R4.0.0C1.zip
1 Install Data from this computer - in directory \remote on software CD ROM

Browse’ Welcome to this


2 min.
DryStar 5500 printer
(7) In directory
DRYSTAR5500\4.2.0_C1_remote_in Service - Install
stall on the Software CD ROM Install software:
choose file 45%
‘DS55_SWR_R4.2.0C1.zip’.
4 min.
(8) Select ‘Proceed’. Welcome to this
DryStar 5500 printer

The different browser screens are


shown in Figure 1. Service - Install

The local keypad shows: Install software:


REMOTE ACCESS ACTIVE To initialise the new SW a reboot is necessary
Please confirm reboot at exit of Service Level
action via local keypad disabled Proceed with the next step
(re-anabling of local keypad after
termination of remote session)
4 min.
5364_enc_402.cdr Leave Service Command Session
(9) Reboot the printer when requested
4 min.
by the browser screen. Welcome to this
DryStar 5500 printer

Now no user intervention is required Service - Install


anymore the next approx. 12 Printer data has been changed !
minutes. To initialise the data a reboot is necessary
Do you want the printer to reboot now ?
Refer to Figure 2 next page. yes
no
(10) When the printer shows the READY
screen, continue with Finalization of Welcome to this
4 min.
the upgrade, section 4. DryStar 5500 printer

Service - Install
Please wait while rebooting the printer

5364_enc_401.cdr

Figure 1

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NOTE: REMOTE ACCESS ACTIVE 0 min.


action via local keypad disabled
• The printer will make several resets (re-anabling of local keypad after

during software installation.


termination of remote session)
4 min.
Reset (initiated via browser)

• After the complete ZIP file is Please WAIT 4 min.


uploaded it takes approx. 12 minutes Self test proceeding

until the printer is operational again.


Please WAIT 5 min.
• After approx. 16 minutes (from start of Installing Software

the software installation) the printer


shows the READY screen. 7 min.
Please WAIT
Self test proceeding

• In case the printer hangs with


message "Error - System Failure" for WAIT 8 min.
more than 10 minutes, perform an Software update

emergency software upgrade


procedure. See section 3.2 (via batch
file) or 5.5 (via floppies). Please WAIT
Self test proceeding
9 min.

9 min.
Automatic Reset

Please WAIT 9 min.


Self test proceeding

11 min.
Automatic Reset

Please WAIT 11 min.


Self test proceeding

14 min.
Automatic Reset

Please WAIT 14 min.


Self test proceeding

7%

Please WAIT 16 min.


Self test proceeding

77%

Currently no Mammo license


active in this printer 16 min.

Press for more information


Press to hide this message

Call service to activate the Mammo


functionality 16 min.

Press to continue

Ready
16 min.

5364_enc_400.cdr

Figure 2

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3.2 Emergency Software Upgrade to 4.2.0_C1 via Batch File

How? (1) Get the printer IP address. See section 5.2.


(2) Make a network connection from service PC to the printer. See section 5.3.
(3) In the Windows explorer doubleclick on file
DRYSTAR5500\4.2.0C1_remote_install\Remote_Emergency_install.bat
(which is available on the Software CD ROM).
(4) In the window that opens (refer to Figure 3) enter the IP address of the printer and
select install.
See section 3.2.1 if error 'jview' is not recognized as an internal or external
command' is displayed.
(5) Follow the further instructions on the screen
(6) Wait till the printer shows the READY screen. If software installation fails, refer to
section 3.2.2

Figure 3

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NOTE:
During Software upgrade via batch file following steps are executed internally:
• A backup of the printer specific data is created and copied to RAM
• The software is sent from the PC to the printer via FTP and inflated
• The boards are programmed
• The backup is restored from RAM

3.2.1 Troubleshooting Error 'jview is not recognized as an internal or external


command'

Executing the batch files requires the Java Virtual Machine, either from Microsoft or
Sun. If the Microsoft Java Virtual Machine (VM) is not installed, error
"'jview' is not recognized as an internal or external command' will be displayed.
Proceeding:
(1) Select "Start - Settings - Control Panel - System"
(2) Check the installed operating system

A: Your operating system is Windows 2000, XP or XP SP1:


(3) On the CD ROM select directory Java\ForW2K - XP - XP SP1
(4) Double-click on file "msjavx86.exe" to install the Microsoft Java VM.
(5) Follow the further instructions
(6) When finished, doubleclick again on file
DRYSTAR5500\4.2.0C1_remote_install\Remote_Emergency_install.bat

B: Your operating system is Windows XP SP1a, XP SP2 or Vista:


(3) Copy directory DRYSTAR5500\4.2.0C1_remote_install to the service PC
(4) Replace file Remote_emergency_install.bat in directory
DRYSTAR5500\4.2.0C1_remote_install with the Remote_emergency_install.bat
file you find in directory Java\For XP SP 1A - XP SP2 - Vista
(5) Execute the "new" Remote_emergency_install.bat file
• If the window of Figure 3 (see page 10) is displayed, continue with software
installation via batch file.
• If message "javaw is not recognized as an internal or external command" is
shown, proceed with step (6).

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(6) On the CD ROM select directory Java\For XP SP 1A - XP SP2 - Vista


(7) Double-click on file "jre_1_5_0_03-windows-i586-p.exe" to install the
SUN Java VM
(8) When installation is finished, reboot the service PC.
(9) Doubleclick again on file
DRYSTAR5500\4.2.0C1_remote_install\Remote_Emergency_install.bat

3.2.2 Troubleshooting a failed Software Installation via


Remote_Emergency_install.bat File

In case the software upgrade was not successful, e.g. printer is 10 minutes after the
last reboot still hanging with message 'Wait selftest proceeding’ or starts up with
message ‘ERROR System Failure’ proceed as follows:
(1) Connect the service PC to the printer and open a terminal session.
Check the current status of the printer.
(2) In case there is an evidence of a failed software installation, restart the batch file
(3) Retry the software installation with the batch file.

A logfile of the software installation named 'swins.log' is created in the same directory
where the 'remote_emergency_install.bat' file is executed.
If it is executed from a write protected medium (e.g. CD ROM), the 'swins.log' file is
not created.

4 Finalization of the upgrade


The finalization of the upgrade is split up in following main tasks:

# Tasks Refer to
1 Check displayed software version 4.1
2 Verify the successful software upgrade 4.2
3 If printer was in ERROR SYSTEM FAILURE state: Check previously 4.3
installed software version.
4 Perform backup of Machine Specific Data 4.4

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4.1 Check of AE Title and displayed Software Version


(1) In the key-operator menu select '2 Show Settings – 1 General’.
(2) Check the installed software release. It has to show ‘R4.2.0 C1’’
(3) Select '2 Show Settings – 3 Network - Dicom’
(4) Compare the AE-title of the printer with the previous setting as noted in section 2.1:
It has to show the same AE-title than before the upgrade

4.2 Verifying the successful Software Upgrade


(1) In the service menu select '8 Adjust & Calibrate – 4 Print Testimage'
(2) Print a 'SMPTE_lin.TIF’ and a 'medical_image.tif' test image.
(3) If possible, print a technical and medical image of each modality.
(4) At the light box check the image quality of all images.
(5) In case of image faults troubleshoot as described in section “3.3 Troubleshooting”
of the Technical Documentation.

4.3 If Printer was in Error System Failure State: Checking the previously
installed Software Version.
If the software upgrade has been made at a printer with display "ERROR SYSTEM
FAILURE" e.g. after installation of a ROHS conform printed circuit board proceed as
follows:
(1) In the windows explorer double-click on the printer backup ZIP file (on floppy or - if
available - on the service PC hard disk)
(2) Double-click on file bac.zip
(3) Double-click on file 'infocounters_old\0\infocounters.txt'
(4) Search for entry "1.4 Software info"
(5) If software < 3.0.0_C1 was installed, additional steps are required, as this version
does not yet have the A# Sharp functionality. For details refer to document
DD+DIS430.05E in section 7 of the Technical Documentation Drystar 5500.
(6) If software ≥ 3.0.0_C1 was installed continue with the next section.

4.4 Backup of Machine Specific Data


(1) In the Service Menu on the local keypad select '3 Save Data - 2 Machine Specific
data' and follow the further instructions on the display.

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5 Appendix

The Appendix contains following information:

Topic Refer to
Setup of the HyperTerminal for serial connection 5.1
How to get the printer IP address 5.2
How to connect to the Drystar 5500 via network 5.3
Software Upgrade to 4.2.0_C1 via Floppies 5.4
Emergency Software Upgrade to 4.2.0_C1 via Floppies 5.5

5.1 Setup of the HyperTerminal for serial Connection


NOTE:
The Hyper Terminal setup as displayed here can be used for all AGFA HealthCare
printers and digitizers.
Instead of the HyperTerminal following other programs can be recommended to connect
to terminal level:
1) xt.
xt.exe is an AGFA program, which is part of the IMOS package. It can be started in a
DOS box by typing "xt"
2) IMOS Start Menu.
The IMOS Start Menu software has a terminal built in. Select "tools - terminal".
Depending on the configuration of IMOS Start, either a DOS box with xt will be
opened or a Hyper Terminal window will pop-up.

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(1) To start the setup of the HyperTerminal, go to "Programs - Accessories -


HyperTerminal - HyperTerminal"

Figure 4

(2) Enter a name for the connection, e.g. AGFA

Figure 5

(3) Select COM1 or COM2 for communication


port (depending on what you are using on the
Service PC)

Figure 6

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(4) Make the setup of the HyperTerminal session


as displayed here, i.e.
- 9600 Bps
- 8 data bits
- No parity
- 1 stop bit
- Flow control Xon/Xoff
(5) Select "OK"

Figure 7

5.2 Getting the Printer IP Address


Following possibilities exist to get the printer IP address:

A Printer is booted up
1. Select Key-operator menu "2 Show Settings - 3 Network-Dicom"
2. Select Service Menu "1 Show info - 2 Network Info"

B Printer hangs with "Error - System Failure"


1. Look-up the IP address in file "infocounters_old\0\infocounters.txt, which is located
in the backup ZIP file on floppy or a previous backup made via browser.

2. Connect to the PC via Hyperterminal (see 5.1) and type "show info":
Parameter "Net ID" shows the printer IP address.

3. Connect to the PC via Hyperterminal and switch off/on the printer:


After approx. 130 lines the line "TCP/IP Net0 Internet address is ....." is displayed.

4. Connect to the PC via Hyperterminal and type "sym -p":


Parameter "symbol NET.ADDRESS" shows the printer IP address.

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5.3 Connection to the Printer via Network


Connection to the printer via network may be required ….
• To connect to the printer service web pages e.g. for software installation
• To perform software upgrade via “remote_emergency_install.bat” file

Case 1: Service PC can be connected to the hospital network:

USAGE (1) Get the IP address and subnet mask for


the Service PC from the hospital network
administrator.
(2) Enter IP address and subnet mask as
displayed in Figure 10 to Figure 13
(3) Connect the Service PC to the network
• For connection to the printer service
web pages: Start the browser (Internet
Explorer ≥ 5) and Enter the IP address
of the printer in the address window.
See section 3.1
• For software upgrade via
“remote_emergency_install.bat” file:
Double-click the batch file.
See section 3.2
Figure 8

Case 2: Service PC can not be connected to the hospital network:


(1) Look up the printer IP address and subnet
mask in the printer key operator menu
"show settings - Network".
(2) Define an IP address for the Service PC by
adding or subtracting "1" to the last digit of
the IP address.
Example:
Printer IP address = 10.6.5.121
Service PC address = 10.6.5.122
(3) Enter IP address and subnet mask as
displayed in Figure 10 to Figure 13.
(4) Use a crossed network UTP cable to
connect the network interface of the
Service PC directly with the network
interface of the printer. Figure 9

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Recent service PCs also auto-detect the type of connection and allow direct
connection from PC to printer via "normal" network cable.
• For connection to the printer service web pages: Start the browser (Internet
Explorer ≥ 5) and Enter the IP address of the printer in the address window.
See section 3.1
• For software upgrade via “remote_emergency_install.bat” file: Double-click the
batch file. See section 3.2

Adapting the printer IP address:

Figure 10 Figure 11

Figure 12 Figure 13

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NOTE:
Default Subnet Masks (set for NO sub netting)
Class First 3 digits of IP Subnet mask
A 0...127 255.0.0.0
B 128...191 255.255.0.0
C 192...223 255.255.255.0

5.4 Software Upgrade to 4.2.0_C1 via Floppies

CAUTION:
Power failure during software upgrade may cause that the printer cannot start-
up anymore, as the Key, MEC, Themis and Crius boards are re- programmed.
DO NOT SHUTDOWN the printer during software installation.

(1) Copy the content of directories DRYSTAR5500\4.2.0C1_floppy_install\diskXX from


CD ROM to floppy. 17 floppies are required.
(2) In the Service Menu on the local keypad select '5 Install data - 1 Software’.
(3) Insert floppy 1, this means skip floppy 0 and follow the further instructions on the
display until all floppies are loaded. See also NOTE next page.

(4) When all floppies are loaded (takes


approx. 20 min.), leave service mode
as instructed by the printer

Figure 14

(5) Select the confirm key to reboot the


printer
(6) Wait till the printer shows the READY
screen: This takes approx. 15 minutes.
The printer makes several reboots in
between.
Figure 15

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NOTE:
After each floppy the integrity of the copied data is checked. In case of an irregularity,
the display will indicate this fact. In this case proceed as follows:
(1) Make a new version of the corrupt floppy. Use a brand new floppy from good
quality. In some cases the floppy will have to be made on another PC floppy
drive.
(2) Retry the installation of the specific floppy.

5.5 Emergency Software Upgrade to 4.2.0_C1 via Floppies

CAUTION:
Loss of configuration data possible. In this case printer can only be made
operational again if a backup of configuration data is available.
Only select not to preserve the printer configuration in case a backup of the
configuration data is available on floppy. First check, that the floppy is readable.

(1) Copy the content of directories DRYSTAR5500\4.2.0C1_floppy_install\diskXX from


CD ROM to floppy. 17 floppies are required.
(2) Insert floppy 0 in the printer floppy drive and switch the printer on.
(3) After approx. 3 minutes the question is
displayed 'Are you sure to proceed'?
Confirm the question about formatting
of the hard disk by pressing the
confirm key.
Figure 16

(4) In the next screen the question will be


asked: 'Do you want to preserve the
printers configuration?' Press the
confirm key to keep the printer
configuration.
Note: The printer configuration will be Figure 17
copied to RAM during formatting of
the hard disk.
(5) Follow the further instructions on the
display.
(6) Wait till the printer shows the READY
screen.

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05-2007 Type 5364/100 Agfa Company Confidential

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