Frequently Asked Questions

These Frequently Asked Questions have been developed to assist HR Leaders and
associates with questions related to Marriott’s Explore Discount Program.
for the program. Associates are eligible
Eligibility upon their date of hire

Q1. Who is eligible for the Explore

Rate? A: Associates and immediate Q3: How many rooms can be booked
family members are eligible for the Explore under the Explore Program?
Rate. Immediate family members are A: Associates are eligible for up to two
defined as: rooms per night at the Explore Rate at a
• Parents or Parents-in-law participating property. Eligible immediate
• Children family members are limited to one room per
• Spouse or Domestic Partner night at the Explore Rate at a participating
• Siblings property. If the associate is booking two
rooms, the associate must stay in one
room; any guest relationship can stay in the
Brothers- and Sisters-in-law are not eligible
second room.
for the Explore Rate. For details on the
definition of these relationships, please visit
MGS: Definitions of Immediate Family There are no limits to the number of nights.
Members.
When booking the Explore Rate, no more
It is the responsibility of the associate to than two rooms can be booked under an
ensure that guests meet the criteria of associate’s benefit. (For example, if three
immediate family members before offering siblings are traveling together, only two
the Explore Rate. rooms can be booked under the Explore
Rate.) Additional rooms can be booked
under the Explore Friends Rate if it is
Q2. Are all associates eligible for the
available. There is no limit on the number
Explore Rate?
of rooms per night (other than availability)
A: Full-Time, Part-Time, Seasonal, and
for the Explore Friends Rate.
Pool associates are eligible. Contractors
and temporary associates are not eligible

Explore FAQs Updated August 8, 2018

 A: To enable the download, you must
Printing Cards and Forms disable the popup blockers on your
browser.
Q4. How do associates print a Discount
Card or Authorization Form?
A: Managed associates should visit
www.4myHR.com; Franchised and Q7. What if associates do not have
owner employees should visit access to a computer to print a Discount
www.4myPDR.com. Card or Authorization Form?
A: In some cases, Human Resources or
other authorized users can print on behalf
All associates will need an Enterprise ID
of associates.
(EID) and an EID password to log in.
• U.S. and non-U.S. managed hotels:
Human Resources can print on behalf of
Q5. Why doesn’t a new window open
associates
when I request a Discount Card or
• U.S. and Canada franchised hotels:
Room Rate Discount Authorization
Associates must print materials
Form?
themselves
A: Your Discount Card and/or Room Rate
• Non-U.S. and Non-Canada franchise
Discount Authorization Form won’t open in
hotels: Access Administrator can print
a new browser window. Instead, it will open
for associates
in
Adobe PDF (you must have access to
Adobe Reader or later version of
Adobe). From Adobe, you can print or
save your card or form.

You can also try to clear the cache and

cookies on your internet browser.

Q6. How can I access my

discount materials if my
computer blocks the download
for security purposes?

Explore FAQs Updated August 8, 2018

Q8. How do I obtain an EID? Q9. How do I print a form for a guest?
U.S. and To register for an EID, log on to A: Follow the instructions below.
Canada http://mgs.marriott.com and • Log onto the myHR website (see
select the dropdown next to EID Q4).
Registration. Choose North
American Owner/Franchisee and • Next to Discount Type, select Explore Rate
begin the registration process. Authorization Form.
Once the request is completed, an • Click the link to Add/Edit List of Guests
email will be sent to the EID
approver at your company. Once • Click the Add New Guest link and add the
approved, you should receive your name of the guest and the relationship to
EID via email in approximately you.
three business days.
• Click the Save link.
Outside the To request an EID, contact your
• Click cancel to get back to the drop list
U.S. and Access Administrator (or ask your
Canada Human Resources professional where you can select the guest name from
Franchisee (on for help). The Access the list of names.
property) Administrator for your location is
authorized to create new EIDs.
Information about creating an EID
can be found on MGS.

Outside the To register for an EID, go to

U.S. hub.marriott.com and click the
and Canada “EID Registration & Help” link on
Owner and the top right corner of the page.
Above
Property
Franchisee

For future use, you can select the name you already entered.

Do not enter names of everyone in your family until you need to issue a form, to avoid hitting
systems limits.

Q10. I have guest names on my account

that I did not enter. How do I remove
them?
A: To ensure that your EID and/or EID
password were not compromised, please

Explore FAQs Updated August 8, 2018

 contact the Marriott iT Help Desk at Toll
Number: 1-240-632-6000. You may be
required to reset your EID password.
Please also escalate the issue to your
Human Resources representative or
MSB General Manager.
A: De-activate the name of the guest
from the account and add the new guest
Q11. Can I print forms for guests of my with the corrected relationship or
co-workers? spelling. (See instructions in Q9).
A: No. You should only print forms for your
friends and family, not guests of other
associates, unless you are the authorized Q14. I entered all guest names on my
requestor. account with the correct relationships
and now I can’t enter any more guests.
Q12. How do I remove a guest name of a A: To protect the program from potential
family or friend on my account? fraud and abuse, the system limits on the
number of guests by guest relationship type
A: To protect the program from potential
(e.g., spouse, child, etc.). These limits
abuse and fraud, names cannot be
include the names listed in the ‘active’ and
removed from the system. Instead, it is
‘inactive’ list. Associates are required to
suggested that guests that are no
ensure all guests meet the definition of
longer needed can be marked as
eligible family members. Please see
“inactive.” To mark a guest as inactive:
Definitions of Immediate Family Members .
• Log onto the myHR website (see
If associates are unable to add additional
Q4).
immediate family member names, only the
• Next to Discount Type, select friends category can be used.
Explore Rate Authorization Form.
• Click on Add/Edit List of Guests.
• Click on the Status column and
Making Reservations
change the guest name to Inactive.
Q15. How do I make reservations? A:
Reservations must be made at
Q13. How do I change the www.marriott.com. The appropriate
relationship or spelling of a guest code should be entered under Special
that was entered incorrectly? Rates (Corporate/Promotional Code).
For the Explore Rate, use code MMP;

Explore FAQs Updated August 8, 2018

for the Explore Friends Rate, use code
MMF.

Check-In
Q16. What type of identification is
required at check-in? A: Guests
should present a valid photo
identification (driver’s license, passport,
etc.) in addition to a Discount Card (if
the associate) or Authorization Form
(if a friend or family)

Q17. Should the Front Desk collect the

Discount Card or Authorization Form
upon check-in?
A: The Front Desk should not collect
Discount Cards upon check-in. If desired,
the Front Desk can make a photocopy of
the Discount Card. The Front Desk may
collect the Authorization Form at check-In.

Terminations
Q18. Are associates permitted to use
the Explore Program after they
terminate? A: No, associates must be
actively employed to enjoy the Explore
Program. As part of the exit process,
the associate should turn in their
Discount Card. Discount Cards and
Authorization Forms also have an
expiration date which further controls
unintended use of the program after
separation.

Explore FAQs Updated August 8, 2018

For Owners and Franchisees Only Q22. Can I add a new EID Approver
for my company?
Q19. When I am in the myPDR website A: To replace the existing EID
and click the discount link, I am not able approver or add a second approver,
to print my Card or Form. A: If you don’t please email: U.S. and Canada:
see the link, the error is likely due to an OwnerFranchiseServices@Marriott.com
issue with the Company Code associated Outside the U.S. and Canada:
with your EID. Please contact: InternationalEIDRequests@marriott.com
U.S. and Canada:
OwnerFranchiseServices@Marriott.com Q23. I tried to register for an EID but
Outside the U.S. and Canada: I do not see my company listed in the
InternationalEIDRequests@marriott.com dropdown. How can I have my
company added?
Q20. The manager’s information on my A: Please email the contact below to
Authorization Form prints “Not determine why your company is not
Available.” How do I fix this? A: The listed. If possible, your company will
manager information is not available for be added to this list so you can
owner or franchisee associates. The Front register for an EID. U.S. and Canada:
Desk should accept forms that read, OwnerFranchiseServices@Marriott.com
“Not Available.” Outside the U.S. and Canada:
InternationalEIDRequests@marriott.com
Q21. I have an EID however I receive an
error message of “not authorized” when
I go online. How can I correct this?
A: Access generally is granted within 48
hours of an EID registration.

If you have had your EID for more than 48

hours and still cannot access the site,
please see your Systems Administrator.

Explore FAQs Updated August 8, 2018