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ASSOCIATE
POCKET GUIDE
ELITE-LEVEL BENEFITS
AT A GLANCE

Ambassador Service >

S G P T A

Your24™ >
S G P T A

48-Hour Guarantee >

S G P T A

Lounge Access >

S G P T A

4 p.m. Late Checkout >

S G P T A

Guaranteed Room Type >

S G P T A

Annual Choice Benefits >

S G P T A

Elite Welcome Gift >

S G P T A

Elite Welcome Gift:

Points Offering >
S G P T A

Enhanced Wi-Fi >

S G P T A

Room Upgrade >

S G P T A

2 p.m. Late Checkout >

S G P T A

Priority Late Checkout >

S G P T A

Ultimate Reservation Guarantee >

S G P T A

Gift Shop Discount >

S G P T A

Free Wi-Fi >

S G P T A

Bonus on Loyalty
Base Points >
10% 25% 50% 75% 75%

Dedicated Elite Reservations &

Guest Services Line >
S G P T A

Key
A Marriott BonvoyTM Ambassador Elite
100 Nights/Year + $20K Qualifying Annual Spend

T Marriott Bonvoy Titanium Elite

75 Nights/Year

Marriott Bonvoy Platinum Elite

P 50 Nights/Year

G Marriott Bonvoy Gold Elite

25 Nights/Year

S Marriott Bonvoy Silver Elite

10 Nights/Year

BRAND ABBREVIATIONS

AC AC Hotels by Marriott®
AH Aloft®
AUTO Autograph Collection® Hotels
CY Courtyard®
DH Delta Hotels by Marriott™
DSGN Design Hotels™
ED EDITION®
ELMT Element®
FF Fairfield® by Marriott
FP Four Points®
GH Gaylord Hotels®
JW JW Marriott®
LC The Luxury Collection®
LM Le Méridien®
MH Marriott Hotels®
MVC Marriott Vacation Club®
MX Moxy® Hotels
PH Protea Hotels®
RC The Ritz-Carlton®
RH Renaissance® Hotels
RI Residence Inn®
SHER Sheraton®
SHS SpringHill Suites®
SR St. Regis®
TPS TownePlace Suites®
TRB Tribute PortfolioTM
W W® Hotels
WSTN Westin®

For more information, refer to the Loyalty Program

Terms & Conditions https://www.marriott.com/
loyalty/terms/default.mi or the Loyalty Program
Guide on MGS.

ACHIEVING ELITE
MEMBERSHIP STATUS
Marriott Bonvoy Silver Elite
10 qualifying nights a year

Marriott Bonvoy Gold Elite

25 qualifying nights a year

Marriott Bonvoy Platinum Elite

50 qualifying nights a year

Marriott Bonvoy Titanium Elite

75 qualifying nights a year

Marriott Bonvoy Ambassador Elite

100 qualifying nights a year + $20K qualifying annual spend

LIFETIME ELITE STATUS

A special thank-you for our most loyal members,
guaranteeing they will enjoy all the benefits of Elite
status for life without meeting annual requirements:

Marriott Bonvoy™ Lifetime Silver Elite

250 lifetime nights + 5 years Elite status

Marriott Bonvoy™ Lifetime Gold Elite

400 lifetime nights + 7 years Gold Elite status or higher

Marriott Bonvoy™ Lifetime Platinum Elite

600 lifetime nights + 10 years Platinum Elite status or higher

ELEVATED ELITE
MEMBER BENEFITS
The more members stay and spend, the greater the
rewards and recognition. Ambassador Service,
Your24™ and Suite Night Awards™ are some of our
most elevated Elite benefits.
• Ambassador Service is the highest level of service
for any Elite level. Ambassadors advocate for
members to make their stays highly personalized
and memorable.
• Your24 is a benefit for Ambassador Elite members
that gives them the flexibility to check in and
check out outside of normal arrival and departure
times. For example, members who check in at
9 p.m. don’t have to check out until 9 p.m. on their
day of departure. Requests are communicated
through a personal Ambassador.
• Suite Night Awards (SNAs) are confirmable
upgrades for select premium rooms or standard
suites on a per-room, per-night basis, subject to
availability.
- Elite members who have achieved 50 or 75
eligible nights annually may select SNAs as part
of their Annual Choice Benefits.
- Members request SNAs when booking online,
through Member Support or through the
Marriott Bonvoy App.
- SNAs may be used on eligible paid stays as well
as free-nights stays and Cash + Points stays at
participating hotels.
- Members can contact Member Support to
request an SNA anytime after they make their
reservation until 2 p.m. on the day before arrival,
local time.
 Go to Benefits >

ASSOCIATE
POCKET GUIDE
WHAT IS THE
MARRIOTT BONVOY
LOYALTY PROGRAM?
Marriott Bonvoy™ comes from “bon voyage,” which
means “good travels.” It is more than a loyalty
program; it is a true travel program and trusted
companion, one that connects our members to
more possibilities in more places. It signals a new
direction while connecting and elevating our whole
portfolio of 7,000 hotels across 30 brands in
131 countries. Recognizing and rewarding our
members, wherever they stay, fosters lasting
relationships and builds loyalty to Marriott® hotels
and brands. You — and every hotel team — play a
crucial role in strengthening member loyalty and
delivering the benefits of our program.
TOP REASONS FOR
GUESTS TO ENROLL
1 Members Rates

2 Free in-room Wi-Fi when booking directly

3 Points for free nights, Marriott Bonvoy

Moments™ experiences and so much more

4 Mobile Check-In and Mobile Key

5 Elite benefits — the more you stay, the better

they get

MORE EARNING
POTENTIAL
Members have several ways to earn points on
eligible spend, including:
• Stays at participating hotels
• Dining at one of our hotel restaurants, even
without a stay (where available)
• Qualified events, including meetings, conferences,
weddings and more
• Reservations with travel partners, including
airlines, car-rental companies and cruise providers
• Co-brand credit card use, where available
• Tours & Activities

BRING LOYALTY TO LIFE

AT YOUR HOTEL
• Offer enrollment in Marriott Bonvoy to all
non-members to build loyalty to Marriott brands.
Enroll those who consent, and provide the
Welcome Brochure. Learn about the Property
Enrollment Incentive on MGS.
• Know the benefits offered at your hotel.
Remember, allMarriott Elite Bonvoy™ Gold
members Elite guaranteed
receive
25 qualifying nights a year
compensation for select Elite benefits if those
benefits are not available during their stay.
• Make members Marriott feelBonvoy™
special. Platinum
EveryElite
redemption
50 qualifying nights a year
stay is a great opportunity to create memorable
moments for our most valued guests — a
handwrittenMarriott
note orBonvoy™ Titaniumgoes
local amenity Elite a long way.
75 qualifying nights a year
• Post additional points within 24 hours. Whether
it’s for a property promotion or service recovery,
drive customerMarriott Bonvoy™ Ambassador
satisfaction and property Elite
100 qualifying nights a year + $20K qualiied annual spend
productivity by posting points through the
eBonus tool.
• Use GXP and Mobile Guest Services (where
available). Implement a solid prearrival plan to help
your team flawlessly execute member benefits and
bring the loyalty experience to life.
• Familiarize yourself with hotel systems. Learn
special service codes and procedures in PMS to
recognize and deliver member benefits. For
example, remember that M0 is used to identify
Ambassador Elite members, and N2 indicates a
Suite Night Awards request is attached to
a reservation.
• Collaborate with other departments. Loyalty goes
beyond the front desk — find ways to enhance
members’ experiences by working together across
departments.
• Reach out to your hotel’s Loyalty Champion.
Learn more about how your hotel drives loyalty
and new enrollments.

EARNING POINTS

BRANDS: AC, AH, AUTO, CY, DH, DSGN, ED,

FF, FP, GH, JW, LC, LM, MH, MVW, MX, PH,
RC, RH, SHER, SHS, SR, TRB, W, WSTN

Ways Members Earn Points: 10 points per

US$1 spent on qualifying charges in each
location.

Brands: ELMT, RI, TPS

Ways Members Earn Points: 5 points per

eligible US$1 spent on qualifying charges in
each location.

Earning-Only Partner Brands: Marriott

Executive Apartments®

Ways Members Earn Points: Earn 2.5 points

per U.S.$1 spent on qualifying room rate only
and one Elite Night Credit for every three
nights stayed spent.

A maximum of three rooms qualify for points/

miles earnings. Member must pay for all three
rooms and personally stay in one room.

Qualifying Charges: Earn points across

participating properties on most room rates
and incidentals, such as spa and dining, that
can be charged to the room.
Nonqualifying Charges: Taxes; payouts; gift
certificate purchases; gratuities; banquet,
catering and group master-billed charges

REDEEMING POINTS AND

ORDERING AWARDS
Members can redeem points for awards that include
free nights, room upgrades and more at 7,000
participating hotels. Here’s how it works:

Award Type: Free Night Certificate

Description: Redeem points for stays

How to Book: Online, through the mobile app

or through Member Support

Award Type: Cash + Points

Description: Book an award-redemption stay

at any of our participating hotels, using a
combination of cash and points

How to Book: Online, through the mobile app

or through Member Support

Award Type: Instant Redemption

Description: Use points instantly anytime

during a stay (not available at manual hotels)

How to Book: At the front desk

Award Type: Moments

Description: Redeem points for one-of-a-kind

experiences, both on and off property

How to Book: Online

For more information on how to amplify loyalty and

Elite recognition at your hotel, search “Loyalty
Operations” on MGS.

Go to Benefits >
BENEFITS:
AMBASSADOR SERVICE
S G P T A

Participating Brands: All brands

Description: A member is matched with a personal
Ambassador (above property), who is the member’s
point person for every stay. Ambassador Service is
the highest level of service for members.
Back to Benefits at a Glance >
BENEFITS:
YOUR24
S G P T A

Participating Brands: All brands except Marriott

Vacation Club®, participating Vistana™ properties
and Design Hotels™
Description: Flexibility to check in and out of the
room outside of normal arrival and departure times.
For example, check in at 9 p.m. and check out at
9 p.m. on the day of departure. Requests for
Your24™ are communicated through Ambassadors.
Back to Benefits at a Glance >
BENEFITS:
48-HOUR GUARANTEE
S G P T A

Participating Brands: All brands except resorts,

Marriott Vacation Club®, participating Vistana™
properties and Design Hotels™
Description: Room availability is guaranteed for
reservations booked 48 hours prior to arrival (at
Residence Inn and TownePlace Suites, benefit
applies to studio room only).
Back to Benefits at a Glance >
BENEFITS:
LOUNGE ACCESS
S G P T A

Participating Brands: (Resorts are excluded for the

following brands) JW Marriott®, Marriott Hotels®,
Delta Hotels by Marriott™, Autograph Collection®
Hotels, Renaissance® Hotels, Courtyard® (outside
U.S./CAN); (resorts are included for the following
brands) Le Méridien®, Westin®, Sheraton®
Description: Access to lounge for member plus one
guest. This benefit applies only to the one guest room
in which the Marriott Bonvoy™ Platinum Elite, Titanium
Elite or Ambassador Elite member is staying.

Brands: MH, JW, DH, AUTO, RH

Lounge Offer: US/CAN: If lounge is closed or
hotel does not have a lounge, offer daily
breakfast for two in restaurant or 750 points
per day.
EUR: If hotel does not have a lounge, offer
daily breakfast for two in restaurant or 750
points per day.
Guest Compensation: US$100 if no breakfast
or breakfast alternative was offered to
member (all continents)

Brand: CY (outside US./CAN with lounge)

Lounge Offer: If lounge is closed, offer
breakfast in restaurant.
Guest Compensation: N/A

Brands: SHER, LM, WSTN

Lounge Offer: No alternative is offered when
lounge is closed.
Guest Compensation: N/A

Back to Benefits at a Glance >

BENEFITS:
4 P.M. LATE CHECKOUT
S G P T A

Participating Brands: All brands except Marriott

Vacation Club and participating Vistana properties;
subject to availability at Design Hotels™ and resort
and convention properties
Description: Marriott Bonvoy™ Platinum Elite,
Titanium Elite andAmbassador Elite members may
check out as late as 4 p.m. Members can request
late checkout via central reservations, at check-in,
via Mobile Check-In (where available) or at any point
during their stay. Hotels must confirm departure
time at time of member's arrival.
Back to Benefits at a Glance >
BENEFITS:
GUARANTEED ROOM TYPE
S G P T A

Participating Brands: All brands except Marriott

Vacation Club®, EDITION®, The Ritz-Carlton®,
Design Hotels™, St. Regis® and participating
Vistana properties

Description: US/CAN/EU hotels honor bed type for

Platinum Elite and above. All other regions honor
room type for Platinum Elite, while Titanium Elite and
above are honored with both bed and room type.
Compensation applies if guarantee cannot be met.

Brands: MH, JW, AUTO, RH, GH, DH, SHER,

LM, WSTN, TRB, LC, W
Guest Compensation: US$100

Brands: AC, CY, RI, SHS, PH, FP

Guest Compensation: US$50

Brands: FF, TPS, MX, AH, ELMT

Guest Compensation: US$25

Back to Benefits at a Glance >

BENEFITS:
ANNUAL CHOICE
BENEFITS
(Benefit choice is sent to members via email. Hotels
must have GXP and One Yield to participate in
SNAs.)

S G P T A

Participating Brands: All brands; Suite Night

Awards™ (SNAs) redeemable at all brands except at
Aloft®, EDITION®, Element®, Marriott Vacation Club®,
Design Hotels™, The Ritz-Carlton®, Protea Hotels®,
participating Vistana properties, all-suite hotels and
some select properties

Description: Benefit choice is sent to members via

email. Member chooses one option at time of level
achievement. Only the Suite Night Awards choice
requires property execution, where available. All
other choices are delivered above property.

Qualifying Nights: Awarded with 50 qualifying

nights
Benefit: 5 SNAs, 40% off online bed purchase,
US$100 charity donation, gift Silver Elite,
5 Elite Night Credits

Qualifying Nights: Awarded with

75 qualifying nights
Benefit: 5 SNAs, 40% off online bed purchase,
US$100 charity donation, gift Gold Elite,
5 Elite Night Credits, Free Night Certificate

Back to Benefits at a Glance >

BENEFITS:
ELITE WELCOME GIFT
S G P T A

Participating Brands: All brands

Description: Welcome-gift points and amenities are
per stay, not per day. Breakfast offering is per day.

Brands: MH, JW, DH, AUTO, RH

Elite Welcome Gift Choice/Points:
US/CAN/EUR: 1,000 points per stay
or US$10 F&B credit per stay

AP/CALA/MEA: 1,000 points per stay

or F&B amenity

RESORTS only:
US/CAN/EUR: 1,000 points per stay or
breakfast in restaurant per day, member + 1

AP/CALA/MEA: 1,000 points per stay or F&B

amenity per stay or breakfast in restaurant per
day, member + 1

Guest Compensation: US$100

Brand: GH
Elite Welcome Gift Choice/Points:
1,000 points per stay
or US$10 F&B credit per stay
Guest Compensation: US$100

Brands: SR, LC, W, SHER, LM, WSTN, TRB

Elite Welcome Gift Choice/Points:
1,000 points per stay or amenity per stay
or breakfast in restaurant per day, member + 1
(including resorts)
Guest Compensation: US$100

Brands: RC, ED, MVC, DSGN

Elite Welcome Gift Choice/Points:
1,000 points per stay
Guest Compensation: N/A

Brand: CY
Elite Welcome Gift Choice/Points:
US/CAN/EUR: 500 points per stay
or US$10 F&B credit per day, member + 1

AP/CALA/MEA: 500 points per stay

or F&B amenity or US$10 F&B credit per day,
member + 1 (without lounge); 500 points per
stay and breakfast in lounge (if closed,
breakfast in restaurant per day, member + 1,
with lounge)
Guest Compensation: N/A

Brands: AC, MX
Elite Welcome Gift Choice/Points:
US/CAN/EUR: 500 points per stay
or US$10 F&B credit per day, member + 1

AP/CALA/MEA: 500 points per stay

or F&B amenity or US$10 F&B credit per day,
member + 1

Guest Compensation: AC US$50. MX US$25.

Brands: SHS, FF, RI, TPS

Elite Welcome Gift Choice/Points:
US/CAN/EUR: 500 points per stay or F&B item

AP/CALA/MEA: 500 points per stay

or F&B amenity

Guest Compensation: SHS, RI US$50;

FF, TPS US$25

Brands: FP, AH
Elite Welcome Gift Choice/Points:
500 points per stay or amenity
or breakfast in restaurant per day, member + 1

Guest Compensation: FP US$50; AH US$25

Brand: PH
Elite Welcome Gift Choice/Points:
500 points per stay
or breakfast in restaurant per day, member + 1

Guest Compensation: US$50

Brand: ELMT
Elite Welcome Gift Choice/Points:
500 points per stay or amenity

Guest Compensation: US$25

Back to Benefits at a Glance >

BENEFITS:
ELITE WELCOME GIFT:
POINTS OFFERING
S G P T A

Participating Brands: All brands

Description: Welcome-gift points are per stay, not
per day. Delivered above property.

Brands: RC, SR, MH, JW, LC, W, ED, SHER,

MVC, DH, LM, WSTN, AUTO, DSGN, RH, TRB,
GH
Elite Welcome Gift: 500 points

Brands: CY, FP, SHS, PH, FF, AC, AH, MX, RI,
TPS, ELMT
Elite Welcome Gift: 250 points

Back to Benefits at a Glance >

BENEFITS:
ENHANCED WI-FI
S G P T A

Participating Brands: All brands except EDITION®

and Marriott Vacation Club®
Description: Gold Elite, Platinum Elite, Titanium Elite
and Ambassador Elite members, regardless of
booking source, receive free enhanced internet
access, where available. Not applicable in meeting
rooms. Marriott Bonvoy™ Silver Elite and newly
enrolled members receive standard in-room Wi-Fi
when booking directly. Replacement benefit offered
if Wi-Fi is included in a resort fee.
Back to Benefits at a Glance >
BENEFITS:
ROOM UPGRADE
S G P T A

Participating Brands: All brands except Marriott

Vacation Club®, Aloft®, Element® and participating
Vistana™ properties
Description: Suite upgrades are excluded for Gold
Elite members. Suite upgrades are included for
Platinum Elite, Titanium Elite and Ambassador Elite
members. Room upgrade at check-in is based on
availability and identified by each hotel — at no
additional charge. May include corner rooms, suites,
and rooms with desirable views, on high floors, with
special amenities, and on Executive floors. At
The Ritz-Carlton®, suites are included only for
Titanium Elite and Ambassador Elite members, and
rooms with direct Club Lounge access are excluded.
Back to Benefits at a Glance >
BENEFITS:
2 P.M. LATE CHECKOUT
S G P T A

Participating Brands: All brands except Marriott

Vacation Club® and participating Vistana™ properties
Description: Check out as late as 2 p.m. without an
additional charge when request is made the
morning of checkout. This benefit is based on
availability.
Back to Benefits at a Glance >
BENEFITS:
PRIORITY LATE CHECKOUT
S G P T A

Participating Brands: All brands except Marriott

Vacation Club® and participating Vistana™ properties
Description: Check out late without additional
charge when request is made the morning of
checkout. This benefit is based on availability.
Back to Benefits at a Glance >
BENEFITS:
ULTIMATE RESERVATION
GUARANTEE
S G P T A

Participating brands: All brands except Marriott

Vacation Club®, Design Hotels™ and participating
Vistana™ properties
Description: If member is walked, nearby
comparable hotel accommodations paid for walked
night. Additional guest compensation applies:

Brands: MH, JW, ED, AUTO, RH, GH, DH,

SHER, LM, WSTN, TRB, LC, W
Guest Compensation*: US$200/90,000
points via eBonus tool

Brands: AC, CY, RI, SHS, FF, TPS, PH, MX, AH,
ELMT, FP
Guest Compensation*: US$100/90,000 points
via eBonus tool

Brands: RC, SR (Available only to Platinum

Elite/Titanium Elite/Ambassador Elite
members.)
Guest Compensation*: US$200/140,000
points via eBonus tool

*Hotels outside the U.S. pay this compensation in their local

currency, equivalent to U.S. dollar amount.

Back to Benefits at a Glance >

BENEFITS:
GIFT SHOP DISCOUNT
S G P T A

Participating Brands: All brands except Courtyard®,

SpringHill Suites®, Fairfield® by Marriott, Residence
Inn®, TownePlace Suites®, AC Hotels by Marriott®,
Aloft®, Element®, Four Points® and Design Hotels™
Description: Members receive a 10% discount on
retail merchandise: clothing, gifts and souvenirs,
imprints and logo, jewelry and accessories, and
facial and body-care products. Discount is extended
at Marriott-operated gift shops. At The Ritz-Carlton®
and EDITION® hotels, the discount applies only to
logo merchandise. Must present membership card.
Back to Benefits at a Glance >
BENEFITS:
FREE WI-FI
S G P T A

Participating Brands: All brands

Description: Silver Elite members receive free
high-speed internet access when booking directly.
Gold Elite, Platinum Elite, Titanium Elite and
Ambassador Elite members, regardless of booking
source, receive free high-speed internet access, or
enhanced internet access where available.
Back to Benefits at a Glance >
BENEFITS:
BONUS ON LOYALTY
BASE POINTS
S G P T A

10% 25% 50% 75% 75%

Participating Brands: All brands

Description: Elite members receive a points bonus
on top of the base points earned during stays.
Bonus points are not converted to miles for those
who choose to earn miles instead of points.
Back to Benefits at a Glance >
BENEFITS:
DEDICATED ELITE
RESERVATIONS & GUEST
SERVICES LINE
S G P T A

Participating Brands: All brands

Description: Enhanced member recognition and
customized service is provided by Member Support
via a dedicated toll-free phone line for Elite
members noted on back of membership card or via
mobile app. See marriottbonvoy.com for list of
regional phone numbers.

Back to Benefits at a Glance >