Consumerism

MCQ

1. states that a consumer should know the reliefs available to him in case of product or
service falls short of his expectations .
(a) Right to Safety (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
2. The Consumer Protection Act provides relief to customers such as replacement of product , removal of defect in the
product, compensation for any loss or injury suffered by the consumer. Which consumer right has been highlighted
in this statement.
(a)Right to Safety (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education

3. states that, the consumer has a right to pick a product from a variety of products at
competitive prices.
(a)Right to Safety (b) Right to choose (c) Right to be informed (d) Right to Consumer Education

4. Most of the reputed firms have set up consumer service and grievance cells to listen to the consumers
complaints and take appropriate steps to redress their grievances. Which consumer right been highlighted in this
statement. Which consumer right has been highlighted in this statement.

(a) Right to heard (b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer
Education

5. States that , the consumer has a right to file a complaint and to be heard in case of
dissatisfaction with a product.
(a) Right to heard(b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education
6. Mahesh bought a packet of chips from a local shopkeeper and found that the ingredients given on the lable were
not legible. He complained about it to the company . The company sent a written apology stating that they will
make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made
available. Which Consumer right has been Mahesh exercised.
(a) Right to heard(b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education

7. Rajesh Pal, a marketing manager is a patient of diabetes for which he take medicines regularly . One day, on his
tour to Patna , he met with an accident and was hospitalized. Due to doctors negligence a delicate nerve of his
right leg
was cut rendering him crippled throughout his life. Which consumer right that has been violated by the doctors
under
the Consumer Protection Act , 1986 in the above situation.
(a) Right to heard(b) Right to Seek Redressal (c) Right to safety (d) Right to Consumer Education

8. Which of the following is not a reason for importance of consumer protection from the point of view of
consumers? (a) Consumer ignorance (b) Consumer Apathy (c) Consumer Exploitation (d) Unorganised Consumers.
9. From the point of view of business which one of the following is a reason because of which consumer protection is
important?
(a) Dynamic Environment (b) Fast Technological Development (c) Government intervention (d) Competitive Market
10. Which one of the following is not a consumer right?

(a) Right to heard(b) Right to Seek Redressal (c) Right to be Discount (d) Right to Consumer Education
11. Which of the following Consumer Organisation and NGOs is not in New Delhi ?
 (a) Consumer Co-ordination Council
(b) Consumer Protection Council
(c) Common Cause
(d) Voluntary organisation in Interest in Consumer Education
12. Which of the following cannot file a complaint under Consumer Protection
Act,1986? (a) Any consumer under the definition of Consumer Protection Act
(b) Central or State Government
(c) Legal heir of a deceased consumer
(d) A person who obtains the goods with no consideration.
13. An appeal for the compensation by a consumer can be made to the Supreme
court. (a) Where the value of goods along with compensation claimed exceed 1
crore
(b) When the appeal has been made at state Commission but the aggrieved party is not satisfied with the decision
of
National commission.
(c) Where the aggrieved party is not satisfied with the decision of nation commission and the value of goods
along with the compensation claimed exceeds 1 crore.
(d) Where value of goods along with the compensation exceeds 1 crore irrespective of the appeal made at any level.
14. Which of the following statements is false about responsibilities of a consumer
: (a) Consumer mist follow the instructions and use the product safety .
(b) Consumer must ask for cash memo . i.e proof of purchase
(c) Consumer must file a complaint in a consumer court even if the amount of loss is
small. (d) A consumer must encourage unethical practices like black marketing , hoarding
etc.
15. Who cannot file the complaint under the consumer Protection
Act: (a) Any consumer Protection Council
(b) The Central Government or any State Government
(c) One or more consumers, on behalf of numerous consumers having the same interest
(d) A legal heir or representative of a deceased consumer.
16. Mukul purchased a sports car for Rs 21 lakhs from a automobile company and found it being defective. Despite
many complaints, the defect was not rectified. He filed a complaint at appropriatebut was not satisfied with its
order. Now where can be appeal and within how many days ?
(a) National Commission , within 30 days
(b) National commission , with in 60 days
(c) Supreme court, within 30 days
(d) Supreme court, within 60 days
17. “ Consumer organisations help a consumer to complain by performing the function of encouraging consumers to
strongly protest and take an action against unscrupulous exploitative and unfair trade practices of seller . “
Which consumer right has been highlighted in this statement
(a) Right to heard(b) Right to Seek Redressal (c) Right to be informed (d) Right to Consumer Education

18. The National Commission consists of a President and other members. One of whom should be
a women.
(a)At least six (b) At least four (c) at least two (d) at least three

20 Identify the importance of consumer according to consumers point of view

.

(a) Consumer ignorance (b) Government intervention (c) Moral justification (d) Social responsibility
21 Rights of Consumer protection are protected under
(a) Consumer protection Act , 1988 (b) Consumer protection Act , 1984 (c) Consumer protection Act , 1982
(d) Consumer protection Act , 1986
22 Consumer Should use ISI marked appliance is an example of :
(a) Right to safety (b) Right to be informed (c) Right to choose (d) Right to be
heard
23 Consumer can ask anything regarding date of manufacture, price , quantity etc. is an example of
(a) Right to choose (b) Right to safety (c) Right to be informed (d) ) Right to be
heard
24 How many District Commissions are there in India
. (a)647 (b) 644 (c) 640 (d) 646
25 Which consumer right provides a safeguard for consumers against goods and services which are hazardous to
health? (a)Right to choose (b) Right to safety (c) Right to be informed (d) ) Right to be heard
26 The consumer has a right to get relief in case of defective goods or deficient services as per the
(a) )Right to choose (b) Right to seek redressal (c) Right to be informed (d) ) Right to be
heard
27 Which of the following statement is not correct ?
(a) A user of a manufactured defective goods, used with the approval of buyer, can file a case against
manufacturer of defective goods.
(b) A consumer can file a complaint against a manufacturer of defective
goods.
(c) A seller, from whom the consumer had purchased the goods can file a case against manufacturer of
defective goods.
(d) A buyer of the goods for which full payment is not yet made but promise to pay in future , canfile a case
against
manufacturer of defective goods.
28 Appeal against the National Commission can be done in
(a) District Forum (b) High court (c) State commission (d) Supreme
court
29 What relief is available to a consumer who suffered due to consumption of medicine beyond its expiry
date? (a) To get a reasonable amount of compensation for loss suffered
(b) To get the expired medicine replaced by a new
one. (c) To get the refund of the price paid for the
medicine (d) All the above.
30 Who is not a consumer under consumer Protection
Act? (a) Any person who buys any goods for a
consideration
(b) Any person who buys goods and uses them exclusively for the purpose of earning his livelihood by means of
self employment.
(c) Any person who avails services with the approval of
hirer
(d) Any person who obtains goods for resale or commercial
purposes.
31 When was consumer protection Act enacted?
th th th st
(a) 24 October 1986 (b) 15 june 2005 (c) 24 December 1986 (d)1 January
1986
32 COPRA stands for :
(a) Consumer Protection Act (b) State Consumer court (c) National Commission (d) All the
above
33 COPRA doesn’t propose formation of :
(a) National consumer court (b)State consumer court (c) District consumer court (d) High
court.
34 Which one of the following is consumer disputes redressal agency ?
(a) District forum (b)State Commission (c) National Commission (d) All of the
above.
35 Where does an aggrieved person can appeal against National
Commission? (a) Supreme Court (b) Civil Court (c) High Court (d) None
36 If a person is not satisfied by the order made by District Forum , then an appeal for such order to the state
commission can be made with in : (a) 60 days (b) 90 days (c) 1 month (d) 30
days
37 How many state Commissions are there in
India? (a) 644 (b) 365 (c) 544 (d) 465
38 Which option is incorrect in context of District Forum?
(a) District forum consists of a President and 2 other members, one of whom should be a woman
.
 (b) They all are appointed by District magistrate
(c) complaint can be made to the appropriate District Forum when the value of the goods or services in
the question, along with the compensation claimed does not exceed Rs 20 lakhs
(d) The aggrieved party can appeal before State Commission with in 30 days ,if not satisfied with the decision
of district forum.
39 Where does an aggrieved person can appeal against district forum?
(a) High court (b) Supreme court (c) State commission (d) National commission.
40 On Rupesh’s Complaint, the state commission directs Vinayak to pay Rs 15 lakhs as compensation. Vinayak, however
, does not comply with the order. Therefore, the state commission punishes Vinayak with imprisonment for a period
of
1 year. Vinayak decided to file an appeal against this order;however 2 months have elapsed from the date of
order. What remedy does Vinayak have ?
(a) He can again file case in State Commission
(b) He can approach national commission
(c) He can’t approach any consumer court as the time period is more than 30 days
(d) He can approach district forum as new case.
41 Atishay buys a mobile phone from On Rupesh for Rs 40,000. One week later, while Atishay uses his mobile , it
explodes and causes severe burns to Atishay. On Atishay’s complaint to Rupesh for replacement , Rupesh refuses
to replace. Name the right which is being violated by Rupesh .
(a)Right to Safety (b) Right to Seek Redressal (c) Right to be heard(d) Right to Consumer Education

42 Who can file a complaint ?

(a) Any Consumer (b) Any registered consumer’s association (c) A legal heir or representative of a
deceased consumer (d) The central Government or any state Government
(i) a,b (ii) a,b,c (iii) only a (iv) All the above.
43 A painter purchased a painting machine to paint the house of a very important customer. While painting , due to
a malfunctioning in the painting machine, paint spills on the expensive wooden furniture of the customer. The
customer terminated the painting contract with the painter due to this incident . Can the painter approach the
consumer court to seek damages from the company ?
(a) Yes, as he is a consumer and is using machinery for earning livelihood
(b) No, as he is using it for commercial purpose.
(c) No, as company has transferred the ownership of machinery to the
painter. (d) Yes, as his painting contract is terminated and he has to get
compensated
44 Who among the following is NOT protected as a consumer according to the Consumer Protection Act in India?
(a) A mother who buys baby food for her baby.
(b) A juice shop owner who buys a juicer to make juice for his customer.
(c) A reader of a newspaper who finds a false advertisement about a product he owns
(d) Khushi uses a new mobile connection.
45 Which statement is correct ?
(i) National commission is set up by the central government
(ii) State commission is set up by State government
(iii) State government set up District Forum.
(a) I,ii (b) I,ii,iii (c) ii,iii (d) none is
correct
46 Which of the following activities lie within the scope of consumer
protection? (a) Educating consumers about their rights and responsibilities
(b) Helping consumers in getting their grievances redressed
(c) Protecting the interests of consumers
(d) All the above
47 Jagga stated a small stationery shop in the nearby market. In pursuit. In pursuit of earning higher profits in a short
term, he overpriced all his products by 20 % . Gradually, the consumers understood his pricing strategy and
stopped coming to his shop for making any purchase. Identify the related point highlighting the importance of
consumer protection from businessmen’s point of view.
(a) Long term interest of business is assured.
(b) Business uses society’s resources so they need to safeguard consumer’s
interests. (c) Social responsibility towards consumers as an important group.
(d) It is the moral obligation of the businessmen to give due consideration to the consumer’s interests.
48 Dipika Pallikal , the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of
reputation ,as a transaction using a bank’s debit card at a hotel in the Netherlands’ Rotterdam failed , though she
had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a
case of “ force majeure” which means a natural and unavoidable catastrophe or an act of god, and was beyond is
control. A consumer court in channai has directed the bank to pay a compensation of Rs 5 lakh to Dipika Pallikal for
“ deficiency in service” The bank was also directed to pay her Rs 5000 as expenses. Identify the right of consumers
being
exercised in the given case .
(A) Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education
49 When Aardhya , in spite of paying the full price of the plot as per the terms and conditions of the allotment letter,
was not given the possession of the plot by the builder, she filed a case in the state commission. Identify the right
of consumers being exercised in the given situation.
(a)Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education

50 Ranjan bought a bottle of soft drink of a famous beverages company and found a gutka pouch floating inside the
bottle . He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause
health hazard to the consumer.
(a)Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education

51 Siddhartha booked several rooms in a reputed five- star hotel in Goa for his destination wedding. On the day of his
wedding, when his friend Ramandeep, after attending the Lunch party, returned to his room to take a shower, he
had a fall in the bathroom . The bathroom was three stairs down to the bathing area and there was a handle bar to
the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple
fractures. He filled a case against the hotel for compensation for the injuries differed due to faulty designing of its
room. Identify the right of consumers being violated in the given case.
(a) Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education

52 A consumer court in Pune slapped a Rs 55,000 fine on a reputed online food –delivery company along with a hotel
for delivering non-vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead .
When he reportedly registered the complaint, the hotel promised to replace it and send another pacel of food
with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masal the
second time as well. Deshmukh sent notices to both the restaurant and the online food – delivery company for “
Hurting religious sentiments” Identify the right of consumers being violated in the given case.
(a)Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to choose

53 A popular nationalized bank has been fined Rs 8 lakh by the country’s highest consumer court, National Consumer
Disputes Redressal Commission (NCDRC) for not shoring complete insurance policy details with a customer. The
bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers
being violated in the given case.
(a) Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to information
54 Naina,her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight
services in 2018. The airlines had issued boarding passes to a all of them . Naina claimed in her plea that the
airlines left all her family at the Mumbai airport without informing them, despite their being in the airport
premises. The family had to stay in a hotel and purchase new tickets the next day. The state consumer Disputes
Redressal commission (SCDRC) . On hearing the plea asked an airline company to pay Rs50,000 to naina and her
family. Identify the right of consumers being exercised in the given case.
(a) Right to safety (b) Right to be heard (c) Right to seek redressal (d) Right to consumer education

55 Recently , Yamini purchased a pack of dog food for her pet . It was nowhere mentined on the pack that it had to
be mixed in lukewarm water in order to ensure easy digestion. Therefore, Yamini kept serving the food to her
pet by mixing it in cold water. As a result, her pet fell ill and had to be hospitalized. Identify the right of
consumers being ignored by the company marketing the pet food.
(a) Right to choose(b) Right to be heard (c) Right to information (d) Right to consumer education

56 Which of the following types of cases are filed in the State Commission ?
(i) When the value of the goods or services in question, along with the compensation claimed , axceeds Rs
20 lakhs but does not exceed Rs 1 crore
(ii) When the value of the goods or services in question, along with the compensation claimed , axceeds Rs
20 lakhs but does not exceed Rs 2 crore
(iii) When the value of the goods or services in question, along with the compensation claimed , axceeds Rs
40 lakhs but does not exceed Rs 1 crore
(iv) None of the above

57 Where can the aggrieved party appeal further in case he is not satisfied with the order of the District Forum
? (a) National Commission (b) State commission (c) Supreme Court of India (d) All of the above

58 In case an aggrieved consumer is not satisfied with the decision of the State commission, he can make a
further appeal in
(a) National commission (b) District Forum (c) Supreme Court of India (d) All the above
59 In case an aggrieved consumer is not satisfied with the decision of the National commission, he can make a
further appeal in
(a)State commission (b) District Forum (c) Supreme Court of India (d) All the above

60 Which of the following statements is not true with regard to the Distt Commission ?
(a) It consists of a President and three other members, One of whom should be a
woman. (b) The members are appointed by the District Government.
(c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question,
along with the compensation claimed , does not exceed Rs 10
lakhs. (d) All of the above.
61 Which of the following statements is true with regard to the State Commission?
(a) It consists of a President and not less than other members, one of whom should be a
woman. (b) The members are appointed by the State Government concerned.
(c) A complaint can be made to the appropriate State commission when the value of the goods or services
in question, along with the compensation claimed, exceeds Rs 20 lakhs but does not exceed Rs 1 crore.
(d) All of the above
 62 Which of the following statements is not true with regard to the National Commission?
(a) It consists of the President and at least five other members , one of whom should be a
woman. (b) The members are appointed by the central Government .
(c) A complaint can be made to the National Commission when the value of the goods or services in question ,
along with the compensation claimed, exceeds Rs 1 crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken
to the Supreme Court of India.
63 Yash had severe pain in his throat , so he called up the doctor and asked for a telephonic servant to get a sachet
from a local chemist with a csh memo. After consuming the sachet, he started feeling more ill, so he picked up the
empty sachet and started reading the label. To his utter dismay, the sachet had already expired last month. Which
of the following remedies is not available to him any longer as a consumer.
(a) To withdraw the hazardous goods from sale.
(b) To replace the defective product with a new
one. (c) To refund the price paid for the product.
(d) To pay a reasonable amount of compensation for any loss suffered by the consumer due to the negligence of
the opposite party.
64 Which of the following functions are carried out by the consumer
organisation? (a) Publishing periodicals to impart knowledge about consumer
issues.
(b) Providing legal assistance to consumers
(c) Filing complaints in appropriate consumer courts on behalf of the
consumers. (d) All of the above.
65 Due to the negligence of the doctors , Johar passed away within a week ‘s time after his surgery of the spine.
Which of the following parties can not file a case in this regard?
(a) The consumer
(b) Any registered consumers’ association
(c) A legal heir of representative of a deceased consumer
(d) All of the above.

Fill ups

1. Ask for a on purchase of goods and services. This would serve as a proof of purchase made.
2. Business firms should aim at long term profit maximization through
3. A business has social towards various interest groups.
4. When a consumer feels exploited. He/she has the right to approach a to file a complaint.
5. Replacement of a damaged product is one of the available to the consumer.
6. Each State Commission consist of a and not less than one of
whom should be a .
7. A complaint can be made to the appropriate State Commission when the value of goods and services, along with the
compensation claimed between .
8. emphasis that consumer should purchase the standardized products only.
9. implies that the marketer should offer a wide variety of products in terms of quality,
brand, prices , size erc and allow the consumers to make a choice from amongst these.
10. says that the consumer has a right to file a complaint in case of dissatisfaction with a good
or service.
11. As per , the manufacturer should provide the complete information about the product or the
package and label of the product.
 12. emphasis that business firms should set up their own consumer service and grievance cell.
13. There are number of State commission in India.

True/ False:

1. Redressal through consumer Protection Act, 1986 is expensive and slow way of solving their grievances.(T/F)
2. Consumer Protection Act only includes educating consumers about their rights and responsibilities (T/F)
3. Right to consumer education is not a consumer right. (t/F)
4. NGOs does not take initiative in filing cases in consumer courts in the interest of general public. (t/f)

Match the followings

Column I Column II
(a)Right to seek redressal (i)The consumers has a right to acquire knowledge
(b)Right to choose (ii)The consumer has the freedom to choose from
a variety of products
(iii)The consumer has a right to get relief in case
the product or service falls short of his
expectation.
2

Consumer Right Explanation

(i) Right to choose (a) Provides consumer association , educational
institutions and policy makers can play an
important role,.
(ii) Right to Safety (b) Provides the consumer to approach the
government and public bodies when decisions
ang policies are made, which can hamper
consumer interests
(iii) Right to consumer Education (c ) Provides the consumer must be assured whenever
possible access to a variety of goods and services at
a competitive prices.
(iv) Right to be Heard (d ) Provides a safeguard for consumers against
goods and services which are hazardous to
health.
(a) I-a,ii-b, iii-c, iv-d (b) i-c,ii-d,iii-a, iv-b (c) i-b,ii-a,iii-d,iv-c (d) i-d,ii-c,iii-b iv-a

Standardized Marks Product

(i) ISI Jewellery
(ii) FPO Electrical
(iii) Hallmark Food
(iv) Agmark Agricultural Product

(a) I-a,ii-b,iii-c,iv-d (b) i-c,ii-d,iii-a,iv-b (c) i-b,ii-c,iii-a, iv-d (d) i-d,ii-c,iii-b,iv-a

4
Consumer Right Consumer Responsibility
(i) Right to be heard (a) Study carefully all terms and conditions related
to return/ replacement of defective goods, refund
and warranty policies
(ii) Right to Seek Redressal (b) Do not buy any spurious / fake / duplicate
products
(iii) Right to Safety (c ) Do not get carried away by advertisement only or
believe on the words of the seller
(iv) Right to consumer Education (d)Ensures that the company has provided the contract
details of consumer grievance handling system.

(a) i-a,ii-b,iii-c,iv-d (b) i-c,ii-d,iii-a,iv-b (c) i-b,ii-a,iii-d,iv-c (d) i-d,ii-a,iii-b,iv-c