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    English Text Chat Operator - Guideline To The Platform

    Uploaded by

    Kathy Cavs
    This document provides guidelines for using an English text chat platform: 1. It describes the main sections of the platform interface including the "statistics" tab to view daily message statistics and the "messages" tab to view conversations. 2. It explains how conversations are displayed with the operator and customer profiles on the left and right, messages in the center, and the ability to reply, schedule messages, and add photos from the operator's profile. 3. It details the logbooks on the left and right sides where operators can enter information about themselves and details shared by customers to have a record of the conversation.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    English Text Chat Operator - Guideline To The Platform

    Uploaded by

    Kathy Cavs
    245 views5 pages
    This document provides guidelines for using an English text chat platform: 1. It describes the main sections of the platform interface including the "statistics" tab to view daily message statistics and the "messages" tab to view conversations. 2. It explains how conversations are displayed with the operator and customer profiles on the left and right, messages in the center, and the ability to reply, schedule messages, and add photos from the operator's profile. 3. It details the logbooks on the left and right sides where operators can enter information about themselves and details shared by customers to have a record of the conversation.

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    English Text Chat Operator- Guideline to the Platform

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    This document provides guidelines for using an English text chat platform: 1. It describes the main sections of the platform interface including the "statistics" tab to view daily message statistics and the "messages" tab to view conversations. 2. It explains how conversations are displayed with the operator and customer profiles on the left and right, messages in the center, and the ability to reply, schedule messages, and add photos from the operator's profile. 3. It details the logbooks on the left and right sides where operators can enter information about themselves and details shared by customers to have a record of the conversation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    245 views5 pages

    English Text Chat Operator - Guideline To The Platform

    Uploaded by

    Kathy Cavs
    This document provides guidelines for using an English text chat platform: 1. It describes the main sections of the platform interface including the "statistics" tab to view daily message statistics and the "messages" tab to view conversations. 2. It explains how conversations are displayed with the operator and customer profiles on the left and right, messages in the center, and the ability to reply, schedule messages, and add photos from the operator's profile. 3. It details the logbooks on the left and right sides where operators can enter information about themselves and details shared by customers to have a record of the conversation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 5

    English Text Chat Operator- Guideline To The Platform

    1. The platform looks like this after logging in.

    2. In the “statistics” tab check, how many messages


    you wrote each day.
    3. Then press “messages” tab. First you will see such
    a picture (here you will find useful tips, to skip
    them and go to the message click “next” or enter to
    make it faster). It will take a while before the
    message loads.

    4. Once the message has loaded, you will see this


    image. On the left is the operator profile (your
    name and other details). On the right- hand side is
    the profile of the customer (the person you are
    writing to). There are messages in the middle. The
    latest messages are at the top. The green arrow is
    the message from the customer, the purple arrow
    from the operator.
    5. At this point you reply to the message. Once you
    have reached 85 characters the button “send” will
    be highlighted. You can also schedule a message
    by clicking on the "send in the future" button. You
    can do this in case you write with a client at night
    and you want in the morning to get a message from
    you. 

    6. If the operator profile contains photos, you will see
    the "add photo" button highlighted. There you will
    find photos that you can send to the client. 


    7. On the left and on the right under the profile there


    is a so-called “logbook”. On the left side is the
    operator's logbook. You enter there information
    that you tell the customer about yourself. On the
    right side, there is a client logbook. You enter
    information about what the customer is saying
    about himself. Be sure to include information such
    as your name, city, age, job, preferences, important
    dates, important information, sent photos (describe
    what you see in the picture sent to you). If you tell
    a customer with nick Alex7004, for example, that
    you live in Toronto, type it in the logbook like this:
    Toronto – Alex7004 and press "save note"
    (logbook on the left). This means that you told the
    client with Alex7004 nickname that you are living
    in Toronto. If the customer tells you that he lives in
    Toronto, enter it in the logbook on the right in this
    way: Toronto and press "save note".

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