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    Cloud's Book Report

    Uploaded by

    John Lhoid Agos Makiling
    The document provides information about Capstar Hotel, including photos and details about its history, location in Mabini, Batangas, room rates, mission, departments, amenities, services, and target customers. Capstar Hotel was inspired by capsule hotels and aims to provide affordable accommodation and a good guest experience through departments like front office, housekeeping, food and beverage, human resources, and security. The document also includes photos of the hotel exterior, front desk, and sample room layouts.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Cloud's Book Report

    Uploaded by

    John Lhoid Agos Makiling
    59 views20 pages
    The document provides information about Capstar Hotel, including photos and details about its history, location in Mabini, Batangas, room rates, mission, departments, amenities, services, and target customers. Capstar Hotel was inspired by capsule hotels and aims to provide affordable accommodation and a good guest experience through departments like front office, housekeeping, food and beverage, human resources, and security. The document also includes photos of the hotel exterior, front desk, and sample room layouts.

    Original Title

    Cloud's Book Report (1)

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    The document provides information about Capstar Hotel, including photos and details about its history, location in Mabini, Batangas, room rates, mission, departments, amenities, services, and target customers. Capstar Hotel was inspired by capsule hotels and aims to provide affordable accommodation and a good guest experience through departments like front office, housekeeping, food and beverage, human resources, and security. The document also includes photos of the hotel exterior, front desk, and sample room layouts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    59 views20 pages

    Cloud's Book Report

    Uploaded by

    John Lhoid Agos Makiling
    The document provides information about Capstar Hotel, including photos and details about its history, location in Mabini, Batangas, room rates, mission, departments, amenities, services, and target customers. Capstar Hotel was inspired by capsule hotels and aims to provide affordable accommodation and a good guest experience through departments like front office, housekeeping, food and beverage, human resources, and security. The document also includes photos of the hotel exterior, front desk, and sample room layouts.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 20

    'The most memorable experience, start's

    here'
    Photo's of
    capstar
    hotel.

    ROOM PHOTO
    Photo's of
    capstar
    hotel.

    OUTSIDE PHOTO
    Photo's of
    capstar
    hotel.

    FRONT DESK
    PHOTO
    History and
    information of
    capstar hotel

    History
    CapStar Hotel got established on
    the date of November 2030, and it
    opened on September 2031. Hotel
    started at the bottom part of hotel
    industry, but through the
    determination and good service of
    staff and the owner, CapStar Hotel
    started developed more branches
    around the Philippines.
    History and information of
    capstar hotel
    Information
    CapStar Hotel was a inspired on two hotel's,
    the Star Hotel and Capsule Hotel which is
    originated from Japan.
    The name CapStar, Cap which means Capsule
    and Star which means Star Hotel.
    Capsule type of room that can accommodate 1
    or 2 person per room.
    Fast internet connection, laundry station,
    spa.
    1,500 for 1 room, 2,500 for double capsule
    room per day and night with complementary
    breakfast.

    Mission

    mission of
    to provide a good accommodation
    to guest;

    capstar
    to produce a finest and good
    service;

    hotel
    to provide affordable facility that
    can accommodate them, and feel
    them secured;
    to make guest satisfaction;
    Location of
    capstar hotel.
    Location
    CapStar Hotel was located at
    Poblacion, Mabini, Batangas near
    at 7/11 store.

    How to get there?


    It's easy to access the CapStar
    Hotel using Google maps, just
    type 'CapStar Hotel At Mabini,
    Batangas.
    Location of
    capstar hotel.

    How to get there?


    If you don't have any private vehicle you
    can used our public transportation , bus,
    jeepney, tricycle

    Around Manila area's;


    ride on the bus and get off at Batangas City
    grand terminal after that;
    ride on the jeepney on grand terminal just
    make sure that you choose a jeep that
    Mabini route and get off at 7/11 mabini,
    and 20 steps you will reach the CapStar
    Hotel

    01 Front office Department.

    Housekeeping
    02 Department

    Different Food and Beverage


    03
    department Department

    Human resource

    04 Department

    05 Security Department
    Front office Department
    The main function of this department is
    . Reservation, Guest service, Check-in,
    Check-out, Telephone, Finance &
    Cashiering, Foreign Exchange, Room
    Assignment, Inquiry etc.

    Housekeeping Department
    this department is responsible for the
    cleanliness, maintenance, and aesthetic
    upkeep of rooms, public areas, back areas,
    and surroundings in a hotel and for the
    immaculate care and upkeep of all guest
    rooms and public spaces at all times.
    Food and Beverage Department
    This department looks after the service of
    . food and drinks to guests. The Food
    which is made in the Kitchen and Drinks
    prepared in the Bar to the Customers
    (Guest) at the Food & Beverage premises.

    Human Resource Department


    Human Resource department is responsible
    for the acquisition, utilisation, training, and
    development of the human resources of the
    hotel.
    Security Department
    .

    This department assigned for the safety


    of staff, hotel and lastly the guest.
    Amenities and
    service
    l
    Amenities;

    AMENITIES IN

    Welcoming gifts

    CAPSTAR HOTEL Locker


    Laundry area
    Free wifi
    Spa
    Exercise facility and equipment
    Daily news paper

    Service;

    Food and beverage service


    service IN Spa service

    CAPSTAR HOTEL
    Room service
    Fitness service

    TARGET
    CUSTOMER

    Tourist or Traveller
    As a 1st year BSHM studen't, the
    first that I need to do to achieve
    my dream as an successful
    hotelier in future , is to study hard
    How will you achieve and finish this course. Because
    your dream to become this course will help me on how to
    a hotelier in the become successful in different
    future? industry. And also you need to be
    patience , because the right time
    will coming soon, not now but in
    future. I always do believe that all
    your sacrifices will changed into
    success.
    SetUpMyHotel ( 2012), Front Office
    Department Introduction, Operations
    and Key Functions
    REFFERENCES Robert's ( 2016), Role of Housekeeping
    in Hospitality Industry

    Thank you
    for listening!
    Do you have any questions for me?

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