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    Resume Sample

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    Erika Dalmacia
    This resume is for a candidate with over 7 years of experience as a call center representative. They have a history of high performance at Verizon Calls Corp and McBee Inc, where they exceeded targets for customer satisfaction, call volume, and sales. Their skills include strong communication, teamwork, multi-tasking, and the ability to prioritize calls and resolve customer issues.

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    Resume Sample

    Uploaded by

    Erika Dalmacia
    26 views2 pages
    This resume is for a candidate with over 7 years of experience as a call center representative. They have a history of high performance at Verizon Calls Corp and McBee Inc, where they exceeded targets for customer satisfaction, call volume, and sales. Their skills include strong communication, teamwork, multi-tasking, and the ability to prioritize calls and resolve customer issues.

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    Students may use this as a guide if you're doing a similar task/project/assignment like this one.

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    This resume is for a candidate with over 7 years of experience as a call center representative. They have a history of high performance at Verizon Calls Corp and McBee Inc, where they exceeded targets for customer satisfaction, call volume, and sales. Their skills include strong communication, teamwork, multi-tasking, and the ability to prioritize calls and resolve customer issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views2 pages

    Resume Sample

    Uploaded by

    Erika Dalmacia
    This resume is for a candidate with over 7 years of experience as a call center representative. They have a history of high performance at Verizon Calls Corp and McBee Inc, where they exceeded targets for customer satisfaction, call volume, and sales. Their skills include strong communication, teamwork, multi-tasking, and the ability to prioritize calls and resolve customer issues.

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    © All Rights Reserved
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    (NAME)

    (Address) Phone: (Contact Number)


    Email: (Formal Email Address)

    Seven (7) years+ of experience as a call center representative with a history of top-ranked production
    in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within
    deadline-intensive settings spanning collections, customer service and sales areas.

    EXPERIENCE
    2022 – 2025 Verizon Calls Corp.
    Call Center Representative
    ● Providing outstanding member service, support and maintaining strong
    professional.
    ● Accurately completes related records, reports, and documentation in a timely
    manner.
    ● Achieved customer satisfaction rating of 95% within six (6) months,
    exceeding corporate target.
    ● Answering approximately 200 inbound customer calls per day in a friendly
    and courteous manner.
    ● Employed elevated listening skills to soothe customer irritations. Two (2) of
    my phone recordings were played by management as training tools.

    2025 – 2030 McBee Inc.


    Call Center Agent & Peer Mentor
    ● Make outbound customer service calls and provide world-class service in
    every interaction for optimal call center performance and customer
    satisfaction.
    ● Coordinate, provide work direction to, and develop Intermittent Call-Center
    staff.
    ● Provide troubleshooting assistance to customers.
    ● Promoted to mentor 10-member team while providing exemplary
    telemarketing outreach.
    ● Used coaching skills to help improve team performance by 25% over
    previous year, with 50% more dials and 25% more sales.
    ● Work on special projects as assigned by the Call-Center Manager or
    Management.
    ● Meet or exceed production standards of the Provider Relations Department.
    Provides the following backup responsibilities.

    EDUCATION
    (School name)

    SKILLS
    ● Strong team player with the ability to work within a close environment.
    ● Dependable attendance record with good work ethic.
    ● Ability to feel comfortable sitting for most of an eight (8) hour shift.
    ● Strong communication skills, courteous and professional manner.
    ● Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with
    attention to detail.
    ● Strong experience with Microsoft Office, with a strong focus on Excel and Word.
    ● Strong professional telephone etiquette.
    ● Strong analytical skills and demonstrated ability to prioritize calls.
    ● Complaint Handling & Issue Resolution
    ● Demonstrated ability to learn new skills and apply the knowledge.

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