Michelle Mellick - CV

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MICHELLE MELLICK

michmellick@hotmail.com | | 054 687 1255

SKILLS & ABILITIES

My extensive administrative and secretarial experience has provided me with proven organizational, communication
and interpersonal skills. I provide an excellent level of customer service and I'm a quick learner. I'm competent at
multi-tasking, and I'm a team player who can also work independently.
 Tools: MS Office, Google Workspace, Corel Office Suite, LibreOffice, Act! Database, ShareFile,
RightSignature
 Additional experience: Account management, stock ordering
 Languages: English — mother-tongue; Hebrew — proficient

WORK EXPERIENCE

2003-2020 & Executive Assistant to the CEO/Customer Service Representative, B&B Associates International Inc,
1990-1996 Jerusalem
 Extensive liaison between international customers and manufacturers
 Providing full customer service to multi-million dollar customer accounts
 Generating production and dispatch orders
 Approval of invoices and shipping documents
 Creating monthly statements of account for customers
 Composition of correspondence, reports and other documentation
 Full secretarial and administrative support, including calendar management
 Making travel arrangements and preparing expense reports

2002-2003 Project Manager Support Officer, Social Services Inspectorate, London


 Preparation, publication and circulation of inspection reports and related material
 Point of contact for inspections and external inquiries
 Coordinating workshops and conferences
 Full administration and secretarial support to SSI project managers

2001-2002 Staff Coordinator, The Place to Be, London


 Promoted from Training Administrator
 Staff recruitment and induction, including managing the advertising budget
 Development and maintenance of staff and volunteer databases
 Maintenance and administration of personnel files, including contracts, references, police checks

1997-1999 Ad-Taker/Call Center Agent, Loot Free Ads Paper, London & Manchester
 Accepting incoming calls from advertisers and entering their ads into the system
 Accepting helpline calls, assisting advertisers with queries and problems

EDUCATION

1999-2001 MA Human Resource Management, Middlesex University Business School


Dissertation on HR practices in call centers

1988-1989 Private Secretary's Certificate, under the auspices of the London Chamber of Commerce & Industry,
Hendon College

References available on request.

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