Atm Switch RFP

Tender Reference Number: CO: DIT: PUR: 16-17:231
Request for Proposal (RFP) for
End to End EFT(ATM) Switch Solution and Debit Card Management System on Outsourced
basis under Captive Model
Date: 07th November,2016

TABLE OF CONTENTS
1 INVITATION FOR TENDER OFFERS

2 SCHEDULE AND CONTROL SHEET
3 STRUCTURE OF THE RFP
3.1 The MASTER RFP
3.2 ANNEXURE SEEKING RESPONSE FOR EVALUATION
3.3 FORMAT
4 INTRODUCTION
4.1 BACKGROUND
4.2 PURPOSE OF THE DOCUMENT
5 ELIGIBILITY CRITERIA
6 REQUIREMENT / SCOPE OF WORK
7 HARDWARE SIZING PROJECTION
8 SYSTEM UPTIME AND PENALTY
9 PROJECT TIME LINE
10 LIQUIDATED DAMAGE
11 WARRANTY & AMC
12 PERFORMANCE SECURITY
13 PAYMENT TERMS
14 TAXES
15 PERMISSION FROM OEM
16 INSURANCE
17 COST OF BIDDING
18 BIDDING DOCUMENT
19 AMENDMENTS OF BIDDING DOCUMENT
20 PERIOD OF VALIDITY
21 BID CURRENCY
22 BIDDING PROCESS(TWO STAGES)
23 SUBMISSION OF BIDS
24 BID EARNEST MONEY
25 RELEASE OF EARNEST MONEY DEPOSIT
26 LATE BIDS:-
27 MODIFICATIONS AND/OR WITHDRAWAL OF BIDS:-
28 BID OPENING AND EVALUATION
29 CLARIFICATIONS OF BIDS:-
30 PRELIMINARY EXAMINATION:-
31 BANK'S RIGHT
32 SIGNING OF CONTRACT
33 GOVERNING LAW AND DISPUTE
34 VALIDITY OF RATES
35 REVIEW OF RATES
36 CONTACTING THE BANK
37 USE OF CONTRACT DOCUMENT AND INFORMATION
38 PATENTS RIGHTS
39 ASSIGNMENT
40 FORMAT FOR RESPONSE TO RFP
1 INVITATION FOR TENDER OFFERS
1. Invitation for Tender Offer

Central Bank OF India invites proposals (technical and commercial) for Supply, Installation, and
Maintenance of Electronic Financial Transaction Switch (EFT [ATM] Switch) solution including
services of migration from Electra7.3 Switch on outsourced basis under captive Model basis.
The Tender document can be downloaded from the Bank’s website.
It is essential that all clarifications / queries / suggestions be submitted to Central Bank of India
at the mentioned address at least three working days before the date of the Pre-bid meeting.
Vendors, who furnish the Tender Fees of RFP Document before pre-bid meeting, will be eligible
to participate in the pre-bid meeting.
Fees for RFP document to be paid in the form of Demand Draft issued by a Scheduled
Commercial Bank in favour of “Central Bank of India” payable at Mumbai and the DD should be
submitted prior to the pre-bid meeting.
If any vendor chooses not to attend the pre-bid meeting, their queries if any may not be
entertained by the Bank. However, they will be allowed to participate in the RFP process and
the said fee for RFP document can be submitted along with the “Technical Offer” on or before
the prescribed last date of submission of the tender offers.
Earnest Money Deposit must accompany all tender offers. EMD should be submitted along with
the “Technical Offer”.
Tender offers will be opened in the presence of the bidder’s representatives who choose to
attend the opening of tender on the specified date, time and place. The representatives are
required to carry authorization document of company and identity card for attending the pre-bid
meeting and Tender Opening. No separate communication will be sent in this regard.
Technical Specifications, Bill of Material documents, Terms and Conditions and various formats
and proforma for submitting the tender offer are described in the tender document and
Annexures.
The bank reserves the right to reject any or all the offers.
Dy. General Manager-IT
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2 SCHEDULE AND CONTROL SHEET
Tender Reference CO:DIT:PUR:2016-17:231
Fees for RFP Document (non-

refundable) by DD/Banker Cheque only Rs.5,000/- (Rs. Five Thousand only)
Earnest Money Deposit by Banker

Cheque/DD/Bank guarantee Rs.60,00,000/- (Rs. Sixty Lakhs only)
Availability of RFP document for

7th November 2016
downloading from the Bank’s website
Date, Time and Venue of Pre-bid 15/11/2016 at 15.00 Hrs

meeting Central Bank of India, Dept of Information Technology, 3RD Floor,
Plot No.26, Sector 11, CBD Belapur, Navi Mumbai–400 614
Last Date, Time and Place for receipts of
06/12/2016 latest by 15.00 Hrs at above mentioned address
tender offers
Date, Time and Bid Opening 06/12/2016 latest by 16.00 Hrs at above mentioned address
Dy. General Manager - DIT,

Address for Communication Central Bank of India, Dept. of Information Technology, 1st Floor,
Plot No.26, Sector 11, CBD Belapur, Navi Mumbai – 400 614
Chief Manager-IT, 022-67123656,
Contact Name and Telephone Numbers Senior manager IT 022-67123583
cmitadc@centralbank.co.in,sm1atm@centralbank.co.in
Email Id: smatmswitch@centralbank.co.in,
smitpurchase@centralbank.co.in
Website: www.centralbankofindia.co.in
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3 STRUCTURE OF THE RFP
3.1 THE MASTER RFP
This document is the master RFP consisting of:

 An overview of services to be provided by the selected Bidder.
 An overview of the solution architecture, software, hardware and facilities management services
required from the Bidder.
 The technical and commercial evaluation methodology which shall be followed to select the successful
Bidder. The terms and conditions to which this RFP and the Bidder’s responses shall be subjected to.
3.2 ANNEXURE SEEKING RESPONSE FOR EVALUATION
SL NO ANNEXURE DESCRIPTION Check

1 A Response to eligibility criteria
2 B Bidder’s Profile
3 C COMPLIANCE STATEMENT
4 D Details of Switch solution implementations(In case the Bidder is the
OEM)
5 E Details of Switch solution implementations by the Bidder themselves
6 F Technical details of the solution
7 G Benchmarking of the offered solution on the proposed hardware.
8 H Details of technical support centers
9 I Migration plan
10 J Customer references
11 K Details of the Training and documentation proposed to be provided.
12 L Details of 24X7 onsite support & Services and Facility management
is to be provided.
13 M Migration Experience - Details in respect of following types of
migrations is to be provided
14 N Compliance of technical requirements
15 O Details of transaction simulation plan for Stress Testing.
16 P Documents to be submitted
17 Q Format for Commercial Bids
18 R E Procurement Rule for Reverse Auction
A detailed set of annexure is provided to the bidder for formulation of responses for evaluation covering
sections such as functional requirements, technical requirements, solution architecture requirements, proposed
team fitment/ strength, training Bank personnel, etc.
3.3 FORMATS
Formats for documents to be submitted by bidders as part of their technical and commercial bids
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4 INTRODUCTION
4.1 BACKGROUND
Central Bank of India is one of the leading nationalized Banks of the country, has a national presence through
a widespread network of more than 4600 branches, offices spread across the length and breadth of country.
All the bank branches are under Core Banking Solution. It also has a wide network of more than 5300 ATM(s)
spread across the country. Bank has completed 104 years of its service to the Nation and its millions of
satisfied customers with technology oriented bouquet of user friendly services and in the field of IT we are
known for providing new innovative and customer friendly services.
The Bank also has specialized branches catering to the specific needs of Retail customers, Industrial units,
corporate clients, Forex dealers, Exporters and Importers, Small Scale Industries and Agricultural sector. The
Bank has sponsorship in 3 Regional Rural Banks (RRB).
Bank has implemented Core banking Solution B@ns24 in all its 4600 plus branches, from Tata Consultancy
Services Limited. The ATM switch is running on Electra Card Switch. In addition to this, various other
systems/platforms are available for applications like Payment Systems, Treasury Operations (TCS), SDR
(IBM), Financial Inclusion (Integra Switch), HRMS (PeopleSoft) etc.
Central Bank of India, hereinafter referred to as the Bank, is in process of implementing Supply, Installation,
and Maintenance of Electronic Financial Transaction Switch (EFT Switch) solution including services of
migration from the existing Electra7.3 Switch. For this purpose the Bank invites Technical and Commercial bids
from the switch application service providers who can perform the above activities as per Bank’s requirement
under outsourced basis under captive Model as per the commercial format given for a period of 5 years.
The successful bidder would be undertaking various activities as per the scope of the work and related
services such as supply of hardware, software and carry out the implementation of the project. Bank desires to
bring all its ATM/ EFT switch services and delivery channels under the proposed outsourced basis under
captive Model EFT switch model. The successful bidder will be responsible for overall implementation of the
entire solution.
Transactions in this document refers to all types of transactions which would be routed via the switch including
but not limited to ATM services, POS services, kiosks, e-commerce, debit card, credit card, Mobile Banking
etc.
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4.2 PURPOSE OF THIS DOCUMENT
The Bank wishes to implement Enterprise-wide Electronic Fund Transfer (EFT) ATM Switch, Switch
Management services with the required solution including Debit Card Management Solution and other
associated services from reputed entities. Accordingly, the Bank invites Request for Proposal (RFP) from the
prospective bidders having proven past experience and competence in deployment of EFT Switch, Switch
Management Services, Debit Card Management Services etc. as per the technical and functional
specifications provided in this RFP document.
DISCLAIMER:
The information contained in this RFP document or any information provided subsequently to Bidder(s)
whether verbally or in documentary form by or on behalf of the Bank, is provided to the Bidder(s) on the terms
and conditions set out in this RFP document and all other terms and conditions subject to which such
information is provided.
This RFP is neither an agreement nor an offer and is only an invitation by Bank to the interested parties for
submission of bids. The purpose of this RFP is to provide the Bidder(s) with information to assist the
formulation of their proposals. While effort has been made to include all information and requirements of the
Bank with respect to the solution requested, this RFP does not claim to include all the information each bidder
may require. Each Bidder should conduct their own investigation and analysis and should check the accuracy,
reliability and completeness of the information in this RFP and where ever necessary obtain independent
advice. Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or
regulations as to the accuracy, reliability or completeness of this RFP. Bank may in its absolute discretion, but
without being under any obligation to do so, update, amend or supplement the information in this RFP.
This is not an offer by the Bank but only an invitation to bid in the selection process initiated by the Bank. No
contractual obligation whatsoever shall arise from the RFP process until a formal contract is executed by the
duly authorized signatory of the Bank and the Bidder.
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5 ELIGIBILITY CRITERIA
This invitation of bid is open to reputed Companies/firms who have proven experience in the field of successful
implementation of EFT Switch and fulfil the eligibility criteria as laid down in this document. Please note that
the bidders who have an un-satisfactory record in completion of any of earlier contracts with Central Bank of
India shall not be eligible for participating in this bid. The eligibility criteria for the bidder are as under –
Sr
no
1. The bidder and the participating entity should be a Private/Public Limited Company
having legal existence in India for the last 3 years.
Certification of incorporation should be submitted.
2. The proposed Switch Solution should be driving minimum 5000 ATMs including Bunch
Note Acceptors / Cash Recyclers.
Certificate from customer(s) / copies of POs should be submitted.
3. The bidder should be providing similar services i.e. EFT ATM Switch services and Debit
Card Management System (DCMS) for at least 2 Public/Private sector banks in India
out of which one should be a PSU Bank.
Certificate of satisfactory working from the respective Bank should be submitted.
4. The bidder should own ATM Switch License(s) / should have authorization from the
application owner / IPR owner, of holding valid license of the proposed outsourced basis
under captive Model switch for offering ATM Switching and driving, authorization,
transaction processing and all related switching services on end to end basis, on
outsourced basis under captive Model platform, as application service provider in India.
Copy of License Agreement / Certificate from the Switch Application Owner for such
authorisation / MAF from OEM, should be submitted.
5. In case the solution offered has its End of Life/ Support announced by OEM/principal
vendor/IPR owner during contract period, the service provider has to ensure that the
same will be supported till the validity of the contract and extension period if any / or
replace/upgrade the same on their own cost without any disruption in the ongoing
business transactions of the Bank.
An undertaking should be submitted.
6. In case of any acquisition/merger/ takeover of the service provider/solution provider

(Switch OEM), it is the successful bidder’s responsibility to continue the services during
the contract period and serve the extension period as specified in RFP. The OEM of the
alternate offered solution should have a minimum of three years of experience in
development, design and transaction Switching &Routing.
An undertaking should be submitted.
7. The vendor should be managing at least One Crore debit cards with the Debit Card
Management system (DCMS) offered as part of the solution.
Certificate from customer(s) should be submitted.

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8. The Proposed model should be
PA-DSS certified
the environment should be made PCI-DSS compliant
Compliance with chip and non-chip based cards specification.
Supports EMV & Quick EMV specification for transactions
Certificates should be submitted.
9. The Bidder should have a minimum turnover of Rs. 50 crore (not inclusive of the turnover
of associate companies) in each of the last three financial years, 2013-14, 2014-15,2015-
16 and should have achieved profit after tax in last three financial years.
Audited Financial balance sheets /certificate from auditor are required.
10. The bidder should have 24x7 operations team with adequate strength and expertise to
manage the Proposed captive Model Switch setup at Primary and Disaster Recovery
data centres
A self-declaration should be provided.
11. The bidder should have an own support centre in India, with adequate staff trained on the
proposed Switch & Debit Card Management system.
A self-declaration should be provided
12. The bidder should have carried out minimum of one successful migration from a different
ATM switch solution and Debit Card Management System to the proposed solution,
including migration of existing switch customizations for minimum one bank in India.
A certificate from the customer should be provided.
13. The Bidder’s ATM Switch which is being offered outsourced basis under captive Model
should have currently interfaced with VISA, MasterCard, NPCI and all major
interchanges.
Necessary certificates should be provided.
14. The solution must be scalable to 10,000 ATMs, BNAs, CRs, PoS terminals, interface
payment gateway with a minimum TPS rate of 200.
An undertaking for the same should be submitted.
15. Bidder should not have been black listed by Central or any State Governments or IBA /
any public sector financial Institutions in India as on date submission of bid.
An undertaking to this effect must be submitted on their letterhead.
16. Bidder should not have been declared as NPA by any of the financial institutions in India
in the last two years. An undertaking to this effect must be submitted on their letterhead.
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Offers received from the Bidders who do not fulfil any part of the eligibility criteria will be rejected.
Attested Photocopies of relevant documents / certificates should be submitted as proof in support of

the claims made. Central Bank of India reserves the right to verify /evaluate the claims made by the bidder
independently. Any decision of Central Bank of India in this regard shall be final, conclusive and binding upon
the bidder.
6 REQUIREMENT / SCOPE OF WORK
Bank is looking for a bidder to provide a comprehensive EFT solution, Debit Card Management Solution,
seamless migration from existing Electra 7.3 Switch to offered switch, complete maintenance of new EFT
Switch and Debit Card Management solution including hardware and software on Outsourced basis under
captive Model with following facilities/ Services.
STANDARDS:
6.1 All the applications software setup will be provided by the successful Bidder in the solution without any
constraint like number of Transactions, Cards, Institutions, interchanges, Devices, application modules,
hardware, users, locations viz. DCs/ DRs etc. It will also be applicable for its subsidiaries & sponsored
RRBs.
6.2 The Bidders should guarantee availability of support including future upgrades for the solution for a
minimum period of 5 years from the date of going live. In case of takeover/amalgamation/merger of
bidder, Hardware/Software OEMs, facility management vendor by/with another company, the Service
level agreements (SLAs) and other commitments entered into shall be passed on to the new entity
without any additional commercials and should submit an undertaking to this effect.
6.3 Bidder to ensure that new Switch solution is compliant to all existing regulatory guidelines of GOI / RBI and
also adheres to requirements of IT Act 2000 (including amendments in IT Act 2008) and Payment and
Settlement Systems Act 2007. A self-certificate to this effect should be submitted.
6.4 The new Switch will initially work as an adjunct switch to existing switch. Subsequently all
ATMs/POS/Devices/ Interfaces, Card Data, customizations etc. along with all existing functionalities will
be migrated to new switch in a phased manner. The present setup is as under –
All the ATMs of different makes of the Bank are connected to the central ATM Electra 7.3 Switch
through different connectivity mediums like Leased line,ISDN, VSAT, CDMA etc. Currently the system
is on SUN servers at production site with 2Thales HSMs for DC, one for authorization and other as
standby. Two HSMs are used for Card production/PIN printing. One HSM is at DR site. The application
is Electra (Version 7.3) EFT Switch. Oracle Data Guard is used for replication of data between
Production and DR sites. Bank is issuing RuPay, Maestro, MasterCard and VISA cards to its customer.
The Debit Card Management Solution is an integral part of Electra 7.3 Switch.
6.5 The new switch will be installed in Bank’s Data-Centre and DR sites by the bidder. The site is concurrently
maintainable which means that each and every capacity component including elements which are part
of the distribution path, can be removed/replaced/serviced on a planned basis without disrupting the
ICT capabilities to the End-User. It has protection against most physical events. Necessary
Infrastructure like Storage , Backup, Restoration setup, Backup Media , Necessary Software licenses etc
are to be provided by the bidder
6.6 Solution should provide like to like DR infrastructure (Replica of production).
6.6.1 DR setup should be in High Availability mode.

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6.6.2 Recovery point objective (RPO) should be less than 5 minutes
6.6.3 Recovery time objective (RTO) should be less than 2 hours.
6.6.4 Near real time secured data replication between Production and DR site should be ensured.
6.6.5 The bidder should conduct scheduled / unscheduled DR drills (minimum quarterly)as advised by Bank
from time to time and submit report to bank with details of RPO/RTO achieved & any other issue
observed
6.6.6 Redundancy at Server/Component/Equipment level. Necessary testing should be carried out quarterly
and the reports should be submitted to the Bank. Time for conducting DR Drill is to be synchronized
with Banks CBS.
6.7 EFT Switch availability of 99.99% should be assured. The Hardware vendor must also give back-to-back
guarantee for system uptime. Vendor should provide appropriate Tool/Portal for monitoring system
infrastructure (system, application) for measuring SLA. Monthly SLA report with details of TPS, CPU,
memory etc is to be provided by the bidder
6.8 It should support all CD, ATM, BNA, PoS, Cash Recycler and Kiosk machines etc.of leading manufacturers
including but not limited to NCR, Diebold, Wincor, Lipi,Perto, Triton, Hitachi, Vortex, Hysoung etc.
Future and old Version Support for all ATM drivers for all leading ATM manufacturers.
6.8.1 It should support all latest industry standard ATM protocols like NDC/ NDC+, Diebold emulate 911/912
etc.
6.8.2 Support bio-metric ATMs/devices and respective end to end transactions handling with interface to
Biometric Authentication Server, UIDAI, NPCI etc. and any other devices which may be introduced by
regulatory authorities from time to time.
6.8.3 Support ATMs for visually impaired persons with voice guidance.
6.8.4 Key download of security keys (TM Keys) on ATM and POS as per Visa/MasterCard/RuPay mandates
with the support of dynamic key exchanges based on time, date, transaction volume.
6.8.5 Support for Remote Terminal management like pushing screens, files, voice files, images etc.
6.9 It should support all major POS terminals / Micro ATMs / Hand Held Terminals including but not limited to
VeriFone, Lipman, Ingenico, Hypercom, Schlumburger, Gemalto etc.
6.10 It should support Note Acceptance (Single and bunch)/ Cash recycler for all available models of all major
BNA / Cash Recycler / ATM / Kiosk manufacturers.
6.11 Solution should support different types of cards like RuPay, MasterCard, Maestro, VISA, Amex, Discover,
proprietary cards, prepaid cards, credit cards, EMV (Chip & PIN) Cards, Smart Cards, VirtualCard,
Wallet etc for any transaction.
6.12 Solution should support following services at ATMs –
6.12.1 Cash Withdrawal

6.12.2 Balance Inquiry
6.12.3 Mini Statement
6.12.4 Fast Cash
6.12.5 PIN change
6.12.6 Cash/Cheque Deposit
6.12.7 Fund transfer
6.12.8 Bill/ Fee/ Donation/ Tax Payments/ Ticket Booking / Utility Bill Payment
6.12.9 Cheque Services (Request For Cheque Book, Request For Stop Payment, Revoke Stop Payment,
Cheque Status Enquiry etc.)
6.12.10 Transaction related queries
6.12.11 MasterCard Money Send/ Visa money transfer
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3.12.12 Mobile Number Registration
6.12.13 Multilingual screens
6.12.14 Multilingual printing of receipt
6.12.15 Mobile Banking Enrolment
6.12.16 Card to Card Transfer
6.12.17 Admin card functionality for cash replenishment and other EOD functions.
6.12.18 Personalized screen flow for different card types / holders.
6.12.19 No limitation on number of screens at ATM.
6.12.20 Cash related complaint management for own customers.
6.12.21 AADHAAR Registration ON-US, Issuer and Acquirer modes
6.12.22 Internet Banking Services / Mobile Banking registration
6.12.23 CBI Credit card payment
6.12.24 All NFS / NPCI services including Value Added Services, UPI, BBPS etc.
6.12.25 Dynamic Currency Conversion
6.12.26 Visa Fast Fund
6.12.27 IMT Service
6.12.28Any other service of all major network/interchange required in future should be customisable at no
additional cost to the bank
6.13 Solution should also support all standard POS and E-Commerce transactions as an issuer including cash
advance.
6.14 Solution should support following interfaces –
6.14.1 MasterCard
6.14.2 VISA
6.14.3 RuPay
6.14.4 All network/interchange across the globe like Discover, JCB etc.
6.14.5 National Financial Switch (NFS)
6.14.6 B@ncs24 Core Banking Solution and Finacle Core Banking Solutionetc.
6.14.7 Bill Aggregators for bill payments e.g,BBPS,
6.14.8 ACS server for MasterCard Secure code, VBV and NPCI PaySecure and other major ACS server.
6.14.9 All major Payment Gateway
6.14.10 UIDIA (Aadhaar) ,UPI, EVC
6.14.11 Onus/Offus POS and E-commerce transaction including cash at POS.
6.14.12 Security Operation Center (SOC) of the Bank.
6.14.13 Interface with existing Switch (Electra 7.3) as initially new switch will work adjunct to the existing switch
till all the functionalities are migrated to new Switch.
6.14.14 Interface with ATM managed Services vendor’s software for providing feeds of different events of
ATMs/CD/BNA/CRs/Kiosks etc. Bidders should provide smooth online real-time feed to all existing
vendors and future vendors without any extra cost. The feed to be stored for an agreed time period.
6.14.15 Interface with credit card host Switch.
6.14.16 Interface with Bank’s Internet Banking Services and SMS Alert Server.
6.14.17 Interface with IMPS Server
6.14.18 Interface with Bank’s Mobile Banking Services
6.14.19 Interface with Bank’s Financial Inclusion Switch.
6.14.20 Biometric Authentication Server.
6.14.21 Any other interface required in future should be customisable.
6.14.22Reward Point Programs
6.14.23 All Customisations as on date of PO issuance of the proposed solution need to be carried out by the
successful bidder.
6.14.24 Monitoring Solution – Interface with the Bank’s Monitoring solution being provided by NCR.
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6.14.25 Cash Deposit and Multi-Functional Kiosks.
6.15 The solution should be scalable and flexible to provide new service and interfaces with external parties in
future.
6.16 The switch should support web enabled kiosks and Multifunctional Kiosks for Financial/ non-financial,
Card based/ non card based transactions. Broadly following services should be supported on Kiosk –
6.16.1 Cash Deposit
6.16.2 Cheque Deposit
6.16.3 Pass Book Printing
6.16.4 Bill payment
6.16.5 E- Ticketing
6.16.6 Other service required in future
6.17 The solution should provide complete card management system to handle Debit Cards, Prepaid cards
(EMV, NFC and Magstripe Cards) etc. Card Management system should be part of Switch with online
interface of Debit Card Management system for carrying card related activity at bank end. Card
embossing, PIN mailer printing; dispatch shall be handled at Bank’s side. The bidder is expected to
provide initially two staff for Debit Card Management Solution activities as given below from 6.17.1 to
6.17.12.:
6.17.1 Card Issuance

6.17.2 Attaching / removing accounts to a card
6.17.3 Providing card duplication/plastic change and replacement/re-card function
6.17.4 Hardware based secure PIN generation & printing
6.17.5 Generating PIN mailers
6.17.6 Generation of PIN with HSMs
6.17.7 Embossing / Encoding File generation
6.17.8 PIN management / Security
6.17.9 Instant PIN issuance and Card Issuance
6.17.10 Support multiple cards per account, multiple accounts per card as well as single or multiple cards per
customer
6.17.11 New BINs/Cards should be added online without bringing down the System / Switch network
6.17.12 On receipt of the card application files from Card personalization vendor the system should
automatically pick these files and generate, encrypt and send embossa files back to card
personalization vendor and generate/ Print mailers in a secured way.
6.18 Should maintain dedicated MIS server at DC with online replication with their DR server for providing any
regular/ adhoc report needed by the bank. The MIS server needs to be online replicated with switch
solution provided to Bank, so as to generate any adhoc report on the fly.
6.19 Basic transaction, ATM and system monitoring facility should be the part of the solution. A web interface
is required to monitor complete system. The system should support a minimum of 10 concurrent users
6.20 It must all support industry standard message formats (ISO 8583(all versions), XML etc.).
6.21 The solution should comply with all requirements of RuPay / MasterCard/ VISA and all other major
interchanges.
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6.22 It should provide all industry standard and Bank specific reports in desired format for reconciliation for
Bank’s current and future need. Annexure-IV has the list of reports generated from the current Switch.
6.23 The bidder should provide an integrated solution for both hardware and software and arrange support for
hardware directly from the hardware vendor. HSM with failover should be part of the solution at DC and
DR. (PIN Printing HSM if required)
6.24 Solution offered should be based on industrial standards. It should have modular architecture and should
support, load sharing and fault tolerance for software/ hardware failure.
6.25 Capability to setup separate instances for different Regional Rural Banks sponsored by our Bank /
subsidiaries and any other entities that the Bank would like to offer the Switch services.
TRANSACTION:
6.26 The solution should have following switching capabilities –
6.26.1 Support up to 19 digit card number as well up to 17 digit account number for routing including IBAN.
6.26.2 Should support card based/ account based routing to different hosts/ interchanges.
6.26.3 Routing of Card based as well as Non-Card based transactions (card to card/ card to account / account
to account / Account to Card etc.)
6.26.4 Routing based on transaction type.
6.26.5 Should support variable length Prefix.
6.26.6 Should support alternate path routing.
6.26.7 Ability to block /unblock different types of transactions based on – Merchant Category Code (MCC) /limit
definition/currency/Bin based /Domestic /International / Country / Institution / Card Number based/
interchange/ ATMs / Cash Deposit Machine. Interface for all above functionality should be provided for
mobile app,CBS, Internet Banking and other channels etc.
6.26.8 Should support Stand-in processing, Store and Forward (SAF) and Positive Balance File (PBF) upload
and transaction authorisation using the same facility. Online replication of balance file on ATM switch
server from Host / CBS using tool like Golden Gate etc.
6.26.9 Transaction load balancing and transaction priority across nodes, processes etc. Alert mechanism
should be for transaction block to CBI host end.
6.26.10 Support for multiple accounts on a card and multiple cards on an account. Support for different types
of account like Saving, Current, Over Draft, Cash Credit etc.
6.26.11 All transactions should be identified by a unique transaction ID generated by the Switch/ATM. GUI
based transaction and port monitoring should be available in monitoring tool/Portal.
6.27 Solution should support following authorization/ authentication/ security features/mechanism –
6.27.1 The system should support AES, DES, triple DES, IBM 3624/ ANSI X 9.9/ ISO 9654 method of PIN
verification. The system should support PIN of variable length. The Switch should support
encryption/decryption by interfacing with Host Security Module (HSM) and allMicro ATM/KIOSK
Standard
6.27.2 CVV/CVC/CVD, CVV2/CVC2/CVD2 and any other verification code using HSM.
6.27.3 PIN/PAN and PIN/PAD methods of PIN block encryption and decryption.
6.27.4 PIN offset and VISA PVV verification.
6.27.5 ARQC and ARPC
6.27.6 Expiry date
6.27.7 Check Digit
6.27.8 Active/ non active card checking
6.27.9 Limits (Daily/ Weekly/ monthly etc.) setting and checking at Global level, BIN level, Prefix level and Card
number level, Product level, Type of Transaction level, online/ offline limits etc.
6.27.10 Option for card holders for personalized limits for different types of transactions.
6.27.11 Support Negative /Positive Bin /Prefix/card list / Hot listed Card.
12
6.27.12 The application/Environment should be PA DSS / PCI DSS compliant.
6.27.13 Dynamic generation of terminal session key must be available.

6.27.14 The system should maintain a record of the users who have accessed the system, resources used and
actions performed along with security violations.
6.27.15 The Switch must be AES /triple DES compliant.
6.27.16 Should support EMV,NFC , RF transactions.
6.27.17 The solution should support secured PIN generation and printing at bank
6.27.18 Solution should have audit logs of each activity on the system.
6.27.19 The system should provide key management (3DES and other latest technologies available).
6.27.20 It should have audit logs of the transaction throughout the system and each transaction should be
uniquely identifiable in the system.
6.27.21 Support for MACing - Field/element level.
6.27.22 Dynamic/ Static key exchange with interchanges.
6.27.23 The mode to access the system should be through passwords/smartcards/biometric to ensure that
only authorized users gain access. User passwords in the Switch (OS Level, DB Level and Application
Level) must be encrypted using industry standard encryption algorithms. It must support complex
passwords and bank policy should be implemented
6.27.24 The user rights on the system should be definable up to file/ table/ pages in the file level so that a user
can perform only those tasks, which are assigned to him. There should be support for providing
different types of rights like read only, write, modify, delete, execute etc.
6.27.25 Should allow configurable enterprise vide password policy like length/ complexity/ validity period/ Max.
attempts/ single session per user/ etc.
6.27.26 Should provide audit trail for all user activities and provide exception report.
6.27.27 User login passwords should be transmitted in encrypted as per best industry standard format between
client and server to prevent unauthorized access.
6.27.28 All the file/data transfers from/to Switch should be in secured manner.
6.27.29 Solution should support secure/encrypted sessions.
6.27.30 Any other industry standard security requirement
6.28 Switch should support all Interchange, ATM manufacture’s error codes, suspected transactions along with
the standard handling at switch and should be capable to handle future requirements also.
6.29 Switch should support online addition/ modification of different devices, processes, interfaces etc. without
affecting other modules.
6.30 Switch should support different cutover times for different institutions/interchanges.
AVAILABILITY:
6.31 The Bidders should guarantee availability of support for the systems for a minimum period of 5 years. FM
Resource to be provided for 24*7 FM services at Bank DC/DR at no additional cost to the bank
6.32 The EFT Switch solution should be scalable for handling 12,000 ATMs, 20,000 POS& Kiosks, 5 Crore
cards database and 200 TPS. It may increase and decrease as per bank business requirement.
6.33 Solution should support multicurrency, multi-language, multiple-institutions, multiple-time zones. It should
have tools for monitoring the application as well as devices/hardware.
6.34 Should provide tool for developing and centralised deployment of the screens for different makes of ATM.
6.35 Application should be highly scalable, fault tolerant, high availability, parameterizable and customizable as
per need of the bank.
13
6.36 Bidder should provide a portal on intranet for logging of calls of any problems, queries, requirements etc.
with complete call tracking and escalation mechanism.
6.37 Successful bidder should provide test setup of the proposed Solution equivalent to primary setup.
6.38 The EFT Switch servers’ time should be automatically synchronized in an online manner with the Time
source of the Bank.
6.39 It should have transparent and configurable business logic and provide tools for rapid development of new
products
6.40 Provide interface for hot listing of cards from Call Center/ Branches / SMS/IVR/other delivery channels.
6.41 Solution should provide comprehensive backup solution containing following facilities–
6.41.1 Able to perform for on-line, off-line and end-of-day back up/ Restoration as per bank requirement.
6.41.2 Should provide Backup & Restore Procedures
6.41.3 Facility of Scheduling and facilities to backup all files at strategic points to facilitate recovery/restart
6.41.4 Facility to list all backup inventory/History Log
6.41.5 Ability to perform complete/incremental backup remotely/ centrally.
6.41.6 Monitoring of backup processes
6.41.7 Response time/ performance of critical application should not be affected due to Backup activity.
6.42 Complete documentation of the solution to be provided to bank including detailed architecture and
database structure.
6.43 Intensive training to the Bank team or its appointed team on the products offered to be provided at no cost
to the Bank. Training should also include hands on sessions. Training should cover broadly but not
limited to following aspects –
6.43.1 Operational Training of 5 days for 20 trainees (in two batches) covering all operational
(Backend and Frontend) aspects of the solution at mutually agreed location in India.
6.43.2 Technical Training including SDK and API training of 15 days for 20 trainees covering all modules,
parameter setting, configuration, trouble shooting, transactions flow, message formats, customization,
interfaces, performance tuning, security controls etc. This training should be provided at mutually
agreed location in India.
6.43.3 Training of card related module through Call Centre / Helpdesk / Branches of 1 day for 30 trainees (in
two batches). This training to be provided at DIT Belapur.
6.44 All products supplied (hardware/ Software) should have minimum life time of 5 years (both for sales and
support). In case any product supplied is announced END OF LIFE/ support/ sunset by OEM during the
5 years of contract period, the vendor has to replace the same with full customization of the new
product provided by the same principal vendor at his own cost and material on or before the declared
End Of Life Date. The Bank will not incur any expenses on such an occurrence. Also,
hardware/software replacements should be done in a planned manner to ensure that no downtime is
required on this account.
6.45 The project with all the deliverables covering all the requirements in this RFP including complete migration
from present switch to new switch is to be completed as per the timelines given in clause 9 of this RFP.
If any requirement mentioned in the scope of work is desired by the bank subsequently, the same shall
be configured/ made available by vendor as and when required by the bank without any additional cost
within the time to be specified by the Bank.
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6.46 The bidder will have to provide 2 offsite technical support staff / facility Management services for handling
daily activities related to debit card management system on all working days of the Bank for the
contracted period. In case of any exigencies the said staff shall attend to the requirement on any other
day also.
6.46.1 Complete maintenance, management, monitoring, troubleshooting, Customer/ Branch/Reconciliation

Department Problem resolution, up keep of the complete system. Daily reporting and coordination with
bank officials to maintain 99.99% uptime and reporting on system performance capacity and other
critical issues.
6.46.2 Escalating the issue to designated department/vendor/authority.
6.46.3 Hotlisting / Blocking of cards on 24 X 7 basis.
6.46.4 ATM, device, station, process, node, host, interchange addition/ deletion/ modification/ monitoring.
6.46.5 Any configuration changes required.
6.46.6 Screen Designing and pushing.
6.46.7 Centralized Content management and pushing on the devices.
6.46.8 Centralized Screen flow changes. ATM Configfile changes.
6.46.9 BIN details addition and updation
6.46.10 Answering Branch/ Customer Queries related to ATMs/ transaction details
6.46.11 Extracting the transaction Files and the files required for Reconciliation to be sent to Reconciliation
department as per the existing formats
6.46.12 Providing any MIS required by the Bank.
6.46.13 Cut Over Monitoring
6.46.14 Backup and data restoration management.
6.46.15 DR drill activities.
6.46.16 Any other related activity assigned by the Bank.
6.46.17 Attending Bank’s Toll Free Numbers
6.47 Bidder will provide SDK and APIs for development and customization for all the modules in the systems.
Testing aids, debuggers, simulators etc. will also be provided by the bidder. Complete documentation
along with design document to be provided.
6.48 Source Code/ Escrow arrangement –
6.48.1 Source code for customization done in Switch Solution for CBI will be provided to CBI for unlimited and
unfettered use by CBI. Bidder should also provide all related material including but not limited to flow
charts, annotations, design documents, schema, development, maintenance and operational tools and
all related documentation.
6.48.2 However Switch solution core source code will be kept in escrow arrangement with an agency who has
undertaken such exercise with any PSU Bank for which complete information will be provided by the
bidder. The total cost quoted by the bidder should include the cost of Escrow Arrangement and the
yearly verification and deposit cost for the entire period of engagement.
6.49 Bidder will transfer all Intellectual Property Right on non-exclusive basis for all the customization done for
CBI for Switch solution. These IP rights will also be applicable for Bank’s subsidiaries & sponsored
RRBs.
6.50 For migration no changes should be made at existing different ATMs/devices/ interfaces/ Host / Keys etc.
Switch solution should comply with all the requirements of existing ATM/ Devices/ Interfaces/ Host etc.
The Bidder should formulate the Data Migration strategy for all components including surround
components and submit the proposal to the Bank along with Technical Bid. The Bidder should complete
migration, implementation, parallel run, hand holding and should quote for the data migration and all
15
testing with internal and external entities in the commercial proposal. The bidder would be fully
responsible for all data migration (with zero loss) related activities and the Bank would only facilitate a
joint meeting with the existing service providers/vendors/interchange agencies. It would be bidder’s
responsibility to complete smooth migration to the new system for which all costs and arrangement with
existing vendor, wherever needed, shall be factored by the bidder.
Bank will bear no additional cost for the migration process.
6.50.1 For switch replacement, migration of data from old switch to the new switch involves retaining both the
card data and customer profiles. The bidder is required to prepare project plan, within the overall
specified period of implementation in the RFP,as well as migration plan with the Bank and the progress
needs to be shared with the Bank on regular basis as per the frequency required by the Bank. The
Bidder should complete the implementation including supply, customization, and deployment of the
proposed solution within 180 days (including hardware installation, software implementation,
acceptance test, UAT, successful migration and final sign-off etc.) from the date of award of contract,
any delay will attract 2% weekly penalty of the TCO. The successful bidder should ensure old data of
both the cards as well as the PINs that are associated with the cards are retained and the same are
migrated to the new switch. The successful bidder should also ensure no card would be required to be
reissued to the old customers. If any card is required to be reissued, it will be at no cost to the Bank.
The penalty will be levied as per outage times. They should also ensure mapping of the old data into
the new switch is as per the industry standards. All the existing keys used at
devices/ATMs/Interchange/HSMs etc. needs to be migrated without any change in new system.
6.50.2 The successful bidder shall migrate Bank specific customisations for all bank’s products customised on
the existing switch to new switch and undertake maintenance, support for the same at no additional
cost to the Bank.
6.50.3 Successful Bidder shall migrate all cards of all types and related data from Bank’s existing Card
Management System to Card Management System offered by successful bidder, within scope of RFP
and at no additional cost to Bank.
6.50.4 All customizations required by the Bank during the project period are to be provide by the bidder within
the overall cost quoted. All customisations should be completed and made live within a maximum time
frame of one month.
6.50.5Appropriate network connectivity with adequate bandwidth between Bank DC- Bidder DC and Bank DR
– Bidder DC and cross connection is integral part of scope of this RFP and should be provided by the
successful bidder without any additional cost to Bank.
6.50.6All required networking equipment at DC & DR are to be provided by the successful bidder without any
additional cost to Bank.
ADMINISTRATION:
Migration Strategy for Cards
ards and PIN data from current switch to the new switch while maintaining the integrity of the
card and PIN data.
Data Migration from old switch to new switch
The Bidder will be responsible for migration of the switch data, from the existing switch to the proposed
switch. All current functionalities and customizations available currently on Bank’s Switch including on
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front end devices like ATMs will have to be migrated seamlessly by the bidder onto the proposed
switch.
The bidder is also responsible for migration of legacy data of existing system as part of the migration
activity. It will be the responsibility of the selected bidder to coordinate with Bank’s existing Switch
vendor for migration of EFT switch data including Card, PIN data and Value Added Services Modules
etc. from existing system to the proposed EFT switch with Zero loss and no change in the existing data
taxonomy for all transaction processes.
Similarly, administration and end user interfaces should remain unchanged. It would be responsibility of
the selected bidder to ensure that migration is accomplished with all the existing conventions and
concepts available in the legacy system.
Migration activities shall be divided into three main categories as described below:
The successful bidder shall arrange for carrying out pre-migration and post-migration audit from a third party
independent & competent auditor who has conducted a similar audit in a Public / Private Bank. The scope
should be approved by the Bank.
-migration Activities
-migration Activities
Pre – Migration Activities
Before migrating data from the Bank’s existing switch either automatically or manually, there are certain
activities that need to be completed as pre-requisites related to cleaning up existing data. These
activities would be identified during the course of the data mapping discussions with the Bank’s team.
Successful Bidder should conduct pre-migration audit. If needed BANK may also conduct pre-
migration audit for data migration from existing system to new system.
Data Clean up
All the requirements of bringing the source data in the desired, synchronized and integrated form would
have to be dealt by data cleaning up exercise. Data migration activities should ensure that the existing
data inconsistencies should be brought to a common functional requirement. Missing or incorrect data
must be rectified before migration. Taking into consideration the design and customization changes,
unique keys for each table would be identified. Mock migration runs would give indication about
possible data clean up that needs to be taken up before actual data migration run. Vendor will provide
appropriate reports to the Bank in case of duplicate fields if any and make the necessary corrections
after approval by the Bank.
Data Extraction and Loading in New switch –

Data required for automatic migration for each module to be discussed and separate documents for
each of the modules would be agreed and signed off for that purpose in consultation with the Bank’s
team. This document would enlist the field to field details in the new switch, their mappings with the
existing system fields, and corresponding action on each of them. The successful bidder should carry
out loading of the data from the existing switch into new switch.
Post-migration Activities
The data that could not be converted due to reasons like unavailability in the extraction file or due to
erroneous source values needs to be manually maintained as a post-migration activity. The data which
is defaulted by the conversion programs due to non-availability in the old system might also be required
17
to be enriched and modified later on for any corrections. The successful bidder and the Bank’s team will
arrive at a consensus on manual migration of a few records based on the volume / number of records.
Successful Bidder should conduct post-migration audit. If required BANK may also conduct post
migration activity of the data migration of new System. Also Successful Bidder should conduct audit of
the complete system every year from a third party independent & competent auditor who has conducted
a similar audit in a Public / Private Bank. The scope should be approved by the Bank. The observations
of audit should be shared with the bank and all the open points should be closed in one month from the
date of issue raised.
Transition from existing vendor to selected bidder

The selected bidder should migrate the existing EFT switch network including replenishing data assets to their
system. Towards this, the following steps need to be taken:
1. Test the new network before deployment with the core banking solution, carry out sample
reconciliations and present to Bank for approval on tests and schedule.
2. Establish interfaces with all existing Card Networks such as NFS / RuPay, MasterCard, VISA etc. The
necessary certification from card network and other entities shall be completed by the bidder without
any additional cost to the Bank.
3. Interface with 9 ATM managed Services vendor’s (including MoF vendors) software for providing feeds
of different events of ATMs/CD/BNA/CRs etc. Bidders should provide smooth online real time feed to all
existing vendors and future vendors without any extra cost. The feed to be stored for an agreed time
period atleast 6 months and then archived with proper backup. All logs of ATM switch should be
maintained for 10 years and provided as and when bank needs for analysis and dispute resolution etc.
Successful vendor should provide the data from archived data within one day of requirement raised by
Bank official.
4. Carry out migration of EFT Switch as well as cards, as per schedule – any delays will attract penalty.
5. In case the cards are found to be non-functional at the ATMs due to any reason during the migration,
reissuance of such cards shall be the responsibility of the successful bidder.
6. Any financial loss at any stage during migration/testing/make live will be compensated by the
successful Bidder.
7. Migration of hot-listed cards details from existing switch to the new vendor’s switch including archive
data will be the responsibility of the successful bidder.
8. Migration of Verified by Visa (VbV)/3D Secure, PaySecure data from existing switch to the new
vendor’s switch. Also all the existing system used in existing switch for carrying out ACS (Access
control server) transaction should be seamlessly migrated to new system.
9. Migration of Bank specific customisations for bank’s products from existing switch to new switch and
maintenance, support for the same at no additional cost to the Bank.
10. Successful bidder shall provide the entire Program Management / Project Management for all the
activities relating to the scope of services and conduct regular review with the Bank’s team to complete
the activity in a time bound manner.
6.51 Solution should allow phased migration to mitigate any risk.
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6.52 Bidder should provide GUI based front end software for accessing the EFT Switch including DCMS from
Desktop/PC.
6.53 There should not be any single point of failure in the entire solution. The entire solution should be
configured in high availability mode both at DC and DR with inbuilt redundancy, fault tolerance,
multithreaded and Load balancing feature.
6.54 The bidder should keep the Bank’s technology team updated at all the stages of the installation and
implementation of the proposed solution. The selected Bidder must provide training to Bank’s
technology team on system fundamentals, operating systems, application software, databases, etc.
They should also be trained in fault diagnosis and first line support. The training must enable the Bank’s
staff to maintain all software related to the EFT Switch with minimal support from the bidder. Bidder
must provide complete training plan for EFT Switch. The training must be provided on-site at a
location(s) specified by the Bank. Training manuals must be provided along with the software
documentation/ manuals complete setup and flow and architectural diagram with complete
Documentation. A periodical bulletin of all updates should be shared to Bank’s switch team.
6.55 Redundant MIS Server need to be installed and maintained by the bidder for generation of reports as
needed by the Bank with online data syncing.
6.56 All the existing customisation and reports should be properly migrated to new proposed switch
proposed by the bidder.
6.57 Backup and restoration of the backup should be provided by the bidder, Backup, storage and
restoration of data related to the EFT switch and associated services, in a secure and reliable manner
need to be implemented by bidder.
6.58 The bidder’s representative will be single point of contact for resolving all hardware/software /others
issues for the bank.
6.59 The bidder will have to conduct regular DR drills as advised by Bank from time to time (for at
least4 times a year) or as advised by RBI/ Settlement Agency/ NPCI, or decided by Bank etc. The
bidders support staff should coordinate with all related vendors for smooth DR drill activity. A detailed report is
required after every DR Drill in Bank’s format. Bank will share the format at the time of finalization of SLA with
successful bidder. Successful bidder needs to close all switch related issue raised by Bank team within one
week of every DR drill completion.
6.60 The successful bidder should ensure that the technical personnel are available exclusively for the
proposed solution. Person involved in the project must have5 years of experience in the field of
proposed EFT Switch support and have in-depth knowledge of the solution provided.
The bidder will have to provide mission critical support for both hardware and software for the proposed
solution. The mission critical support includes 24X7X365 support with site engineers for hardware and
software. The detailed SLAs for EFT Switch and uptime, call response time and other requirements
stipulated will be a part of the agreement.
Successful bidder shall ensure to provide the following:-

Service desk:
EFT switch
s
19
e technical assistance for logging, troubleshooting and managing card related service requests
Incident Management:
The selected bidder shall establish robust Incident Management process including:
automated fault detection and resolution
devices
Analyse machine performance and suggest improvement
Accounting and Reconciliation:
described in the RFP as per the requirement of reconciliation team
bank
ired by the Bank,

in the format as prescribed by the Bank
Information protection:
secure and reliable manner
configuration data for the EFT switch and associated

infrastructure
services
Fraud detection and protection:

nfigurable, customizable, highly scalable and provide
real time fraud monitoring
the payment transactions for bank issued cards.
ication, CVV checking, track 1 name matching, and other edit checks, to identify
expiring and compromised cards
usage of card, velocity check etc. for monitoring & arresting fraud of card transactions, payment
networks.
detect possible fraudulent activity using the Bank issued cards

20
country and/or predetermined MCC (Merchant Category Codes) codes
Business Continuity/ Disaster Recovery:
proposed solution and associated services
Online Replication of data between the primary and the DR site from the disaster recovery
perspective
Compliance and assurance:
privacy requirements
levant threats/ risks identified in a proactive manner and through audit observations
readiness and adherence to the agreed service levels
6.61 The Bank expects that the Bidder to adhere to the Service Levels described in this document. The
bidders must submit a self-confirmation that the solution proposed is designed and structured to meet
or exceed the service levels.
The SLAs expected for the project can be broadly divided into the following categories:
-up
All these categories shall be measured for quality, completeness and timeliness as applicable. The
bidder must ensure that tools/ solutions required to for automated monitoring and reporting of the
service metrics are provisioned as part of the solution offering.
6.62 The Bidder should complete the implementation including supply, customization, and deployment of the
proposed solution within Six months [180 days](including hardware installation, software
implementation, acceptance test, UAT, successful migration and final sign-off etc.) from the date of
award of contract. The implementation shall comprise of system configuration, all present
customizations in current switch, pilot implementation, UAT and system roll out. The period of warranty
will start from the date of Project Sign-off. The Bank will maintain library of software licenses and
related media etc. Source code for the Software specifically developed for the Bank has to be provided
by the bidder to the Bank at no cost to the Bank for keeping in the escrow arrangement. The details of
the implementation and customization will be decided at the time of finalization of SLA with successful
bidder.
It would be the overall responsibility of the selected bidder to ensure smooth and successful migration
from the old system to the new system.
6.63 Switch Infrastructure, security infrastructure should be dedicated for CBI and same should not be
shared with other Bank infrastructure or instances provided to Central Bank of India should not be
accessed ,shared by any other entity not permissible from Bank. Sizing of the last mile link for the
21
infrastructure and back bone link for replication will be the responsibility of the successful bidder. Audit
may be conducted as and when required by the Bank.
6.64 The Bidder should have back to back agreement with the switch OEM for any development, support,
maintenance, changesetc .
6.65 The Bidder should ensure that all the product licences should be in the name of Central Bank Of India
6.66 The Bidder is required to submit detailed architectural diagram showing the redundancy, replication,
security, load balancing etc. to Bank.
6.67 Platform should be state of art with enough head rooms to handle peaks, and successful upgrades and
enhancement should be done well in time .
6.68 The successful Bidder should maintain SOC, NOC and ensure security , uptime etc. A complete detail
IT infra health and performance report should be submitted to Bank for verification of the same.
PERFORMANCE:
7 HARDWARE SIZING PROJECTION
Bank’s Projections for the Hardware sizing –

Year Number of ATMs Number of Cards Per day average
transactions
March 2017 6000 4.0 Crores 13Lacs
March 2018 6500 4.5 Crores 14.5Lacs
The above sizing is indicative it may increase or decrease.
7.1 The data for 180 days should be kept on the Production system and beyond it backup should be provided
to Bank reconciliation team for Dispute resolution, reconciliation etc.
7.2 The sizing of the system should be done keeping in mind the projections for March 2021
.
7.3 The system should be scalable to handle the load for the projections of March 2021 with incremental
increase of 10% yoy.
7.4 Bidder must provide detailed recommendations for the configurations as it deems appropriate for the initial
and subsequent years.
7.5 The resource utilization at above projections should not go beyond a maximum of 70%.
7.6 Minimum requirement of Debit Card personalisation and PIN printing is 30,000 per day. However the
system should be capable to scale up based on the requirement. The bidder has to provide PIN printing
facility at Bank’s Location.
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8 SYSTEM UPTIME AND PENALTYOUTSOURCED BASIS UNDER CAPTIVE MODEL
System Uptime requirements and penalty – SLA will be monitored through an automated system and may
be correlated with interchange logs. System uptime will be calculated as per following criteria –
Criteria Details Penalty Example

A flat penalty of Rs 50 Thousand after
crossing threshold of 13 minutes (0.01 %
of uptime i.e. 1,29,600 minutes in a quarter
Criteria Quarterly uptime of system {90 days * 24 hours * 60 minutes}) and
1 should be 99.99%. subsequently penalty of Rs. 5,000/- per System Down for 15
minute of downtime due to the problem in minutes in a quarter.
system (Hardware, software, Network, Penalty = Rs. 60,000
services etc.) . {50,000+[2*5,000]}
A flat penalty of Rs 50 Thousand after Total transactions declined
crossing threshold of 9000 transactions 12000 in a quarter;
(0.01 % of i.e. 9,00,00,000 transactions in Penalty = Rs. 65,000/-
Quarterly Decline of
a quarter {90 days * 10,00,000 {50000 + [3 * 5000]}
transactions due to the
transactions per day}) and subsequently
problem in system
Criteria penalty of Rs. 5,000/- per 1000 transaction
(Hardware, software,
2 decline due to the problem in system
Network or services)
(Hardware, software, Network, services
provided should not be
etc.).The transaction count per day is
more than 0.01%
indicative and actual penalty calculation
will be based on total transaction in
quarter.
Criteria A penalty of Rs. 20 X Average transactions No of ATMs down 20; Avg.

ATMs down due to Switch transactions per ATM 70;
3 per day per ATM X No. of Days
No. of days down 2;
Penalty = Rs. 2,800/- {Rs.
20 X 70 X 2}
Down time and penalty will be calculated for the unscheduled activity or any failure in service. Scheduled down
time will not be part of penalty calculation.
8.1 All penalties will be calculated and applied quarterly independent of each other.
8.2 Formula for calculating the penalties will be as under – for both the category
Total penalty = Criteria 1 penalty + Criteria 2 penalty + Criteria 3 penalty
8.3 Overall cap for all the penalties for a particular year for any issues shall be limited to 20% of the value of
the contract for the said year plus 10% of implementation cost quoted under TCO in this RFP.
8.4 The Bidder shall ensure uptime and service quality as defined by the bank above. All penalties will be
calculated and charged quarterly independent of each other.
8.5 The Bank reserves the right to recover the penalty amount by any mode such as adjusting from any
payments to be made by the Bank to the Bidder for any issue impacting financially to the Bank.
23
8.6 The successful bidder shall be liable for any financial loss arising out of the malfunction of the Application
or any components in the system due to bugs, errors, logics etc. Such losses shall be recovered from the
payments due to the successful bidder as per the Limitation of Liability clause.
9 PROJECT TIME LINE
9.1 The project with all the deliverables covering all the requirements in this RFP is to be completed as per the
timelines given in this section.
9.2 Project timelines will be divided in following stages –

Stage Deliverables Timelines
Stage 1 – Hardware/ 45 days from placement
Software Delivery and - Delivery and installation of all the Hardware of PO/ LOI.
installation items offered.
- Delivery of Software (Application, Database, OS
etc) licenses along with object files, source code
etc.
- Installation of all the software items with latest
version and patches.
Stage 2 –Issuer and 90 days from placement

Acquirer readiness& Necessary implementation, configuration, of PO/ LOI.
DCMS certification, testing and ready to go live of Issuer
and Acquirer transaction should be completed in
this phase. -All necessary additional hardware /
simulators/ software for certification and stress
testing will be arranged by the bidder. Also all
customization related activity needs to be taken
care.A detailed project plan is expected and
needs to be adhered and strictly followed to meet
the timeline.
Stage 3 –. Onus and all Successful Bidder has to demonstrate all the 150 days from
customization functionalities / requirements depicted in the placement of PO/ LOI.
readiness. scope of work along with all required
customization including interfaces with existing
switch available at that time. All the interface
implementation, configuration, certification, testing
and ready to go live should be completed in this
phase. UAT and sign off test environment should
be arranged by the bidder. Also all customization
related activity be completed at the end of this
phase for final testing by business teams and sign
off.
Stage4 – UAT signoff in 180 days from

test - Testing of all module/functionalities/ placement of PO/ LOI
environment,Production requirements as depicted in scope of work is to be
movement. made live.
- All data/ interfaces/ devices is to be migrated
from old Switch to new Switch
- All ATM operations is to be made live on new
24
Switch and old switch to be removed.
- Bidder to demonstrate fulfilment of all
requirements in live environment
- DCMS to be made ready.
Stage 5 – Project 90 days from the date of

Signoff After completely moving to new ATM Switch making the system live
functionalities and all ATM operations will be with all functionalities
observed for 90 days and problem if any will be subject to resolution of
reported to bidder. Bidder should provide solution all issues raised
to all the problems without any extra cost to bank.
10 LIQUIDATED DAMAGE
10.1 The bidder has to necessarily comply with time lines as provided in point 9 of this RFP.
10.2 Any delay in completion of stage 1 to 4 as described in point 9 will entail penalty at the rate of 0.1% of the
order value per day at each stage separately subject to maximum of 20%, after which Bank reserves
the right to cancel the order.No penalty will be levied for delays attributable to the Bank.
10.3 The decision of the bank will be final and binding on the bidder.
10.4 Bank may also exercise the right to cancel the order in whole or part in case delivery/services not affected
within stipulated time schedule and in such cases the Bank may cancel the approval of the vendors and
take following actions –
Bank shall recover the payment made to the vendor.

Bank shall recover the damages @ of 50% of order value by way of invoking Bank Guarantee.
Bank may also blacklist the vendor.
10.5 Bank is entitled to withhold (deduct) from the purchase price or any other amount, which is due to
vendor/supplier from this contract, or any other contract, the amount of Liquidated Damages, if any, as
above.
10.6 In the event the Bank terminates the Contract in whole or in part, the Bank may procure, upon such terms
and in such manner as it deems appropriate, Goods or Services similar to those undelivered, and the
Supplier shall be liable to the Bank for any excess costs for such similar Goods or Services which Bank
may recover by invoking performance Bank guarantee as per clause 12 and 13 and through arbitration
for any remainder amount after recovering from performance Bank guarantee. However, the Supplier
shall continue performance of the Contract to the extent not terminated.
11 WARRANTY & AMC
11.1 NO Warranty and AMC fees will be paid by the BANK for any deliverable by the successful Bidder during
the contract period.
12 PERFORMANCE BANK GUARANTEE

The Bank will require the selected bidder to provide a Performance Bank Guarantee, within 30 days from
the date of acceptance of the order or signing of the contract whichever is earlier, for a value equivalent to
10% of the TCO. The Performance Guarantee should be valid for the entire contract period. The
Performance Guarantee shall contain a claim period of three months from the last date of validity. The
selected bidder shall be responsible for extending the validity date and claim period of the Performance
25
Guarantee as and when it is due on account of non-completion of the project. In case the selected bidder
fails to submit performance bank guarantee within the time stipulated, the bank at its discretion may cancel
the order placed on the selected bidder without giving any notice. Bank shall invoke the performance
guarantee in case the selected bidder fails to discharge their contractual obligations during the period or
Bank incurs any loss due to selected bidder’s negligence in carrying out the project implementation as per
the agreed terms & conditions
13 PAYMENT TERMS
13.1 No Hardware Cost
13.2 All Licence cost will be borne by the Bidder
13.3 Implementation and Migration fees –
- No advance payment will be made.
- 20% payment of the “implementation cost” will be made on successful completion of Stage-2 of the
project and sign-off by the Bank
- 10% payment of the “Implementation cost” will be made after one year of successful
implementation or on the submission of performance Bank guarantee of equivalent amount for the
contract period.
13.4 No AMC Fees will be paid
13.5 No Facility Management Fees will be paid
13.6 Payment for Transaction charges will be made quarterly basis in arrears after recovering applicable
penalties as per the terms of the RFP/ SLA.The actual count shall be arrived after completion of reconciliation
for both financial, non-financial and DCMS transactions.
13.7 Payment for the support staff for DCMS activity shall be made on Quarterly basis in arrears.
14 TAXES
The prices are inclusive of all Taxes, Statuary levies etc. except Sales Tax/Service Tax/VAT/WCT, Octroi/Entry
Tax, which will be paid on actual basis
15 PERMISSION FROM OEM

If the proposal includes equipment or software marketed and/or supported by other companies or individuals,
the bidder, as the prime contractor for the delivery, installation and maintenance of the entire system, must
declare that they possess the requisite permission / license for the equipment / software from OEM. Also, the
bidder must commit to support / repair/ replace / maintain all parts of the Hardware, irrespective of whether the
parts are manufactured by the Bidder or outsourced basis under captive Model by them. Back to Back
commitment from the OEM should be provided to the Bank. Road permits will not be given / arranged by the
26
Bank. The supplier has to make his own arrangements to deliver the systems at the destinations. All costs
relating to the same will be borne by the bidder.
16 INSURANCE
Bidder will get an Insurance cover for all risks up to the installation of the system or up to 6 months after the
delivery of the system (whichever is earlier). The cost of the same will be borne by the successful bidder.
Successful bidder has to submit a copy of the insurance policy to the Bank every year.
17 COST OF BIDDING
The bidder shall bear all the costs associated with the preparation & submission of its bid and in no case the
Bank shall be responsible or liable for these costs, regardless of the conduct or outcome of the bidding
process.
18 BIDDING DOCUMENT
The bidder is expected to examine all instructions, forms, terms & conditions and technical specifications in the
Bidding Documents. Submission of bid, not substantially responsive to the Bidding Document in every aspect
will be at the bidder’s risk and may result in rejection of its bid without any further reference to the bidder.
19 AMENDMENTS OF BIDDING DOCUMENT
19.1 At any time prior to the deadline for submission of bids, the Bank may, for any reason, modify the Bidding
Documents through amendments at the sole discretion of the Bank.
19.2 All amendments will be in writing and shall be shall be published on Bank’s website. In order to provide
prospective Bidders a reasonable time to take the amendments into account in preparing their bid, the
Bank may, at its discretion, extend the deadline for submission of bids.
20 PERIOD OF VALIDITY
Bids shall remain valid for 180 (One Hundred and eighty) days after the date of bid opening prescribed by the
BANK. The BANK holds the rights to reject a bid valid for a period shorter than 180 days as non-responsive,
without any correspondence. In exceptional circumstances, the BANK may solicit the Bidder’s consent to an
extension of the validity period. The request and the response thereto shall be made in writing. Extension of
validity period by the Bidder should be unconditional and irrevocable. The Bid Security provided shall also be
suitably extended. A bidder acceding to the request will neither be required nor be permitted to modify its bid. A
bidder may refuse the request without forfeiting its bid security. In any case the bid security of the bidders will
be returned after completion of the process.
21 BID CURRENCY
The Prices in the bid document shall be expressed in Indian Rupees only.
22 BIDDING PROCESS(TWO STAGES)

For the purpose of the present job, a two-stage bidding process will be followed. The response to the present
tender will be submitted in two parts:
1. Technical Bid
2. Commercial Bid
The Technical bid and Commercial bid should be submitted by the bidders separately as per formats
provided in 40.1 and 40.2 respectively.
22.1 TECHNICAL BID
27
TECHNICAL BID should contain the bidder’s information and responses to the requirements in the
format given in bid document. TECHNICAL BID should not contain any pricing or commercial
information at all. The bid shall be signed by the Bidder so as to bind the bidder to the contract. The
Eligibility Criteria format should be submitted as part of the Technical Bid.
22.2 COMMERCIAL BID
The bidder should quote the price as per format given in bid document The offer should be all-inclusive
the cost of hardware, software, implementation, migration, AMC, training etc. including taxes and other
Govt. levies except Sales Tax/Service Tax/VAT/WCT, Octroi / Entry Tax which will be paid on actual
basis.
22.3 The Bidder has to submit hard copies of the Technical and Commercial bids bound and signed
with serial numbers including all supporting documents in separate sealed envelopes duly
super scribing “Technical Bid” or “Commercial Bid”. Both the sealed covers to be again
enclosed in a sealed cover which is to be super-scribed as “Tender for End to End EFT ATM
Solution on Outsourced basis under captive Model”
The bid shall be typed and shall be signed by the Bidder or a person duly authorized to bind the bidder
to the contract. The authorization shall be indicated by written power of attorney accompanying the Bid.
All pages of the bid except un-amended printed literature shall be initiated by the person or persons
signing the Bid. Normally the bid shall contain no interlineations, erasures or over writing. In case of
exceptional circumstances, the correction should be made by cutting the error and rewriting the
corrected word/figure above correction. Such correction shall be initiated by the person or persons
signing the bid.
23 SUBMISSION OF BIDS
23.1 The bidders shall duly complete the formats of Bid and the same must be submitted at the mentioned
address on or before last date and time for acceptance of online/offline Bids as specified in the Bid
document.
23.2 Physical copy of Bid (EMD, Technical Bid, Commercial Bid) along with supporting documents must be
received by the Bank at the address specified in “Invitation”not later than the last date and time for
receipt of Bid with all supporting documents as specified in the Bid document. In event of the specified
date for submission of bids/supporting documents being declared a holiday for the Bank, the
bids/supporting documents will be received up to specified time on next working day.
23.3 The Bank may, at its discretion, extend this deadline for submission of Bids by amending the Bid
document, in which case all rights and obligations of the Bank and bidders shall remain unchanged as
specified in this Bid document.
23.4 The bid as well as all correspondence and documents relating to the bid exchanged by the bidder and the
Bank shall be in English language only.
23.5 CONFLICT OF INTEREST: The selected bidder shall disclose to BANK in writing, all actual and potential
conflicts of interest that exist, arise or may arise (either for the Vendor or the Bidder’s team) in the
course of performing the Service(s) as soon as practical after it becomes aware of that conflict.
23.6OWNERSHIP AND RETENTION OF DOCUMENTS
28
 BANK shall own the documents, prepared by or for the selected bidder arising out of or in connection
with the Contract.
 Forthwith upon expiry or earlier termination of the Contract and at any other time on demand by BANK,
the selected bidder shall deliver to BANK all documents provided by or originating from BANK and all
documents produced by or from or for the selected bidder in the course of performing the Service(s),
unless otherwise directed in writing by BANK at no additional cost.
 The selected bidder shall not, without the prior written consent of BANK store, copy, distribute or retain
any such Documents.
 The RFP and all supporting documentation/templates are the sole property of Central Bank of India and
should NOT be redistributed, either in full or in part thereof, without the prior written consent of the
Bank. Violation of this would be a breach of trust and may, interalia cause the Bidder to be irrevocably
disqualified. The aforementioned material must be returned to Bank when submitting the proposal, or
upon request. In case the Bidder is not interested in responding to the RFP, the RFP documents and
any appendices (which are collected directly from Bank, other than through website) must be returned
to the Bank immediately.
23.7General
23.7.1 The successful bidder must adhere to the Information Security policy of the Bank.
23.7.2 Vendor should adhere to the Regulator's guidelines on these services.
23.7.3 Services mentioned in the scope should be delivered onoutsourced basis under captive Model.
23.7.4Successful Biddershould sign confidentiality agreement and Non-Disclosure Agreement. Vendor
should also provide background check confirmation of their on-site resources assigned to work on this
project.
23.7.5 The Vendor shall be fully responsible for any breach of data confidentiality of customer related
information. This liability shall be applicable even after the contract expires or gets terminated.
23.7.6 The vendor should have a well-documented BCP and Disaster Recovery Plan and also security and
control practices.
23.7.7 The vendor shall provide a non-disclosure and integrity pact.
23.7.8 The vendor should ensure that the due diligence and verification of antecedents of available for
scrutiny by the Bank.
23.7.9 The vendor or his employees/personnel engaged by him shall be fully responsible for misuse of the
data.
23.7.10 Thevendor shall be responsible for the security of the Logs
23.7.11 The vendor shall disclose security breaches if any to the Bank, without any delay.
23.7.12 Vendor shall permit audit by internal/external auditors of the Bank or RBI to assess the adequacy
of risk management practices adopted in overseeing and managing the outsourced basis under captive
Model activity/arrangement made by the Bank.
23.7.13 The successful bidder shall be liable for any financial loss arising out of the malfunction of the
Application or any components in the system due to bugs, errors, logics etc. Such losses shall be
recovered from the payments due to the successful bidder as per the Limitation of Liability clause.
24 BID EARNEST MONEY
24.1 Bidder has to submit the Bid Earnest Money of Rs.60,00,000/- (Rs. Sixty lakhs only). The EMD has to be
submitted in the form of Pay Order / Demand Draft / Bank Guarantee favouring “Central Bank of India”
payable at Mumbai.
29
24.2 The Bid Earnest Money will be forfeited in case of:
- Withdrawal of the bid by a bidder after opening of the bid

- Successful bidder not accepting the purchase order
25 RELEASE OF EARNEST MONEY DEPOSIT
25.1 In case of unsuccessful bids, the Earnest Money will be returned to the unsuccessful bidder after
completion of the process.
25.2 The Earnest Money Deposit of the successful bidders will be returned on his submission of Performance
Bank Guarantee (PBG) as per clause 12 in the RFP.
26 LATE BIDS:-
Any bid/supporting documents received by the Bank after the deadline for submission of bid prescribed by the
Bank will be rejected.
27 MODIFICATIONS AND/OR WITHDRAWAL OF BIDS:-
27.1 Bids once submitted will be treated, as final and no modification will be permitted. No correspondence in
this regard will be entertained.
27.2 No bidder shall be allowed to withdraw the bid after the deadline for submission of bids.
27.3 In case of the successful bidder, he will not be allowed to withdraw/back out from the bid commitments.
The bid earnest money in such eventuality shall be forfeited and all interests/claims of such bidder shall
be deemed as foreclosed.
28 BID OPENING AND EVALUATION
28.1 The bids will be opened in the presence of Bidders/their authorised representative who choose to attend,
at the time and date mentioned in Bid document at the address mentioned in Invitation.
28.2 The bidders/their representatives, who are present, shall sign the register evidencing their attendance. In
the event of the specified date of bid opening being declared a holiday for Bank, the bids shall be
opened at the specified time and place on next working day.
28.3 First of all, the EMD of all bidders will be verified. If any EMD is not found in order, that bidder will be
declared ineligible for further participating in the tender process.
28.4 Eligibility
The eligibility of bidder shall be evaluated against the criteria based on the documents submitted. Evaluation of
Technical bids shall be carried out of only those bids which are found eligible as per the eligibility criteria.
28.5 Technical Assessment (T)
Technical evaluation will be carried out as per Annexure-III. Once the technical bids received have been evaluated, the
bank would short-list the Bidders, who qualify as per eligibility criteria. All requirements mentioned as “Mandatory” are
required to be demonstrated to be eligible technically. The bank may request further clarifications, presentations etc.
30
The Bank reserves the right to accept or reject any technology proposed by the bidder without
assigning any reason thereof. Decision of the Bank in this regard shall be final and binding on the
bidders. The Bank reserves the right to accept or reject any and all proposals, to revise the RFP, to request
one or more re-submissions or clarifications from one or more Vendors, or to cancel the process in part or
whole. No Vendor is obligated to respond to or to continue to respond to the RFP. Additionally, Bank reserves
the right to alter the requirements, in part or whole, during the RFP process, and without re-issuing the RFP.
Each party shall be entirely responsible for its own costs and expenses that are incurred while participating in
the RFP and subsequent presentations and contract negotiation processes. Bank has every right to award the
contract even if only two bids are eligible after technical evaluation.
28.6 Commercial Assessment (L)
Only those vendors who have qualified after Technical Assessment will be eligible for the further participation
in the e-Procurement process. The details of e-Procurement process are given in Annexure R. The total cost of
ownership for the purpose of evaluation shall be calculated over the contract period of 5 years Bank will award
the contract to the successful vendor whose bid has been determined as the Lowest Commercial bid (L1)
through the e-Procurement process of this commercial Assessment. At the end of 5 years, the contract may be
renegotiated as mutually agreed by both parties. The Vendor shall not add any conditions / deviations in the
commercial bid. Any such conditions / deviations may make the bid liable for disqualification.
Bank at its discretion may review per transaction rate during the contract period with successful bidder.
28.7 The RFP responses will be subject to technical and commercial evaluation. After the technical evaluation,
the technically qualified vendors will be shortlisted for commercial evaluation.
28.8 The evaluation will take broadly into account following things (The list is indicative only)-
28.8.1. Eligibility Criteria.

28.8.2. Comply with all requirements as depicted in scope of work.
28.8.3.Hardware and software technology provided by the Bidder. The system should provide linear
performance scalability, fault-tolerance at every level, automatic failover, as required for mission-critical
applications, high energy efficiency, multi-threaded applications, application load balancing, capability
of providing 99.99% uptime etc.
28.8.4. Capacity of hardware to sustain the projected volume.
25.8.5. The evaluation will consider whether the bidder has offered a complete system as a project.
28.8.6. Hardware architecture on the basis of internal redundancy, operating system, non stop kernel,
multithreading, load balancing, etc.
28.8.7. Experience of the bidder in implementation of EFT Switch solution at Banks.
28.8.8. Experience of the bidder (No. of years) in successful running of offered EFT Switch solution. Size of
implementation (both in India and Global) be considered.
28.8.9. Benchmarking of the offered EFT Switch solution in terms of no. of ATMs supported and TPS.
28.8.10. CMMI certification by the bidder, if any.
28.8.11. Financial strength of the bidder like Turnover, Net Profit, Net Worth, Revenue, etc.
28.8.12. Offered Switch application will be evaluated on the basis of scalability, customization to Indian
conditions, ease and time taken for customization, security features, ATM monitoring software, Debit
card management software, etc. information s
28.8.13. Adequacy of bidder’s support facilities
28.8.14. Additional relevant functionalities provided by the solution.
28.8.15. Migration experience (like migrations from one Switch Solution to another Switch Solution including
migration from Electra7.3 Switch Solution)
31
28.8.16. Migration Strategy. Strategy may be evaluated on the basis of feasibility, Time Frame, Facilities,
Stages of migration, Technical resources available for migration exercise, risk involved, dependencies,
etc.
28.8.17. Commercials submitted by the bidder
28.9 Bidders will be asked to make technical presentations, if deemed necessary, at the place convenient to
the Bank. The place, Date & time will be communicated to the bidder. Also the bidder has to arrange
site visit of their DC and DRC during technical evaluation for two or three bank official at bank’s cost.
28.10 In commercials total cost of ownership (TCO) for 5 years will be considered.
28.11 The Bidder should arrange reference demonstrations or reference calls or site visits to selected
customers or visits to development /support centres or visits for benchmark tests for performance and
scalability in vendor’s labs, etc. The cost of visiting persons from Bank side will be borne by the Bank.
29 CLARIFICATIONS OF BIDS:-
To assist in the examination, evaluation and comparison of bids the Bank may, at its discretion, ask the bidder
for clarifications. The response should be in writing and no change in the price or substance of the bid shall be
sought, offered or permitted.
30 PRELIMINARY EXAMINATION:-
The Bank will examine whether required information has been provided as underlined in the bid document;
whether the documents have been properly signed, and whether bids are generally in order. Bids from agents
without proper authorization from the manufacturer as per the authorization form, shall be treated as non-
responsive and may be out-rightly rejected.
Arithmetic errors will be rectified on the following basis. If there is a discrepancy between unit price and the
total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and total price
shall be corrected. If there is discrepancy between words and figures, the amount in the words will prevail. The
bid determined as not substantially responsive will be rejected by the Bank.
31 BANK'S RIGHT
31.1 The Bank reserves the right to accept or reject any bid and annul the bidding process or even reject all
bids at any time prior to award of contract, without thereby incurring any liability to the affected bidder or
bidders or without any obligation to inform the affected bidder or bidders about the grounds for the
Bank’s action.
31.2 The Bank reserves the right to accept or reject any technology proposed by the vendor.
32 SIGNING OF CONTRACT
32.1 On the completion of selection process, the Bank will enter into agreement with the selected Bidder for
supply, installation, migration from existing switch and maintenance of EFT Switch. The agreement will
be based on the bidder’s offer document with all its enclosures, modification arising out of negotiation /
clarification etc., and will include the following documents: SLAs,Installation, implementation and
migration plan identifying the tasks to be completed, the assigned responsibilities, and the scheduled
completion dates. Copies of all necessary licenses, certifications, documents, etc.The Bank reserves
32
the right to stipulate, at the time of finalization of the contract, any other document(s) to be enclosed as
part of the final contract.
33 GOVERNING LAW AND DISPUTE
33.1 The Bank and the selected Bidder will have to make every effort to resolve amicably by direct informal
negotiation between the respective Project managers of the Bank and the selected Bidder, any disagreement
or dispute arising between them under or in connection with the Contract.
If, the Bank’s Project Manager and the Bidder’s Project Manager are unable to resolve the dispute after thirty
days from the commencement of such informal negotiations, they will have to immediately escalate the dispute
to the senior authorized personnel designated by the Bidder and the Bank respectively.
If after thirty days from the commencement of such negotiations between the senior authorized personnel
designated by the selected Bidder and the Bank, the Bank and the Bidder have been unable to resolve
amicably a contract dispute; either party may require that the dispute be referred for resolution through formal
arbitration.
All questions, claims, disputes or differences arising under and out of, or in connection with the contract or
carrying out of the work whether during the progress of the work or after the completion and whether before or
after the determination, abandonment or breach of the contract shall be referred to arbitration by a Sole
Arbitrator acceptable to both parties failing which the number of arbitrators shall be three, with each side to the
dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a
third arbitrator who shall act as the presiding arbitrator. The Arbitration and Reconciliation Act 1996 or any
statutory modification thereof shall apply to the arbitration proceedings. The cost and expenses of arbitration
proceedings will be paid as determined by The Arbitral Tribunal. However the expenses incurred by each party
in connection with the preparation, presentation etc. of its proceedings as also the fees and expenses paid to
the arbitrator appointed by such party or on its behalf shall be borne by each party itself.
If a notice has to be sent to either of the parties following the signing of the contract, it has to be in writing and
shall be first transmitted by facsimile transmission or by postage prepaid registered post with
acknowledgement due or by a reputed courier service, in the manner as elected by the Party giving such
notice. All notices shall be deemed to have been validly given on:
i. The business date immediately after the date of transmission with confirmed answer back, if
transmitted by facsimile transmission, or
ii. The expiry of five days after posting if sent by registered post with AD.
iii. The business date of receipt, if sent by courier.
This RFP document shall be governed and construed in accordance with the laws of India. Arbitration
proceedings shall be held at notified, and the language of the arbitration proceedings and that of all documents
and communications between the parties shall be English.
Notwithstanding the above, the Bank shall have the right to initiate appropriate proceedings before any court of
appropriate jurisdiction, should it find it expedient to do so.
33.2 JURISDICTION
The jurisdiction of the courts shall be Mumbai.
33
33.3 NOTICES
Notice or other communications given or required to be given under the contract shall be in writing and shall be
faxed/e-mailed followed by hand-delivery with acknowledgement thereof, or transmitted by pre-paid registered
post or courier.
Any notice or other communication shall be deemed to have been validly given on date of delivery if hand
delivered & if sent by registered post than on expiry of seven days from the date of posting.
34 VALIDITY OF RATES
The rates will be valid for the entire contracted period, if not revised earlier, on reviewed by the Bank.
35 REVIEW OF RATES
35.1 Vendors have to pass on the benefit of discount/reduction in prices to the Bank voluntarily. In case of
failure, Bank reserves the right to terminate the rate contract with immediate effect.
35.2 In case vendor supplies such items at a lower rate to any other organization during the validity period of
rate contract with the Bank, vendor will be required to pass on such price benefit voluntarily to the
Bank. Vendor will be required to submit an undertaking to this effect.
36 CONTACTING THE BANK
Any effort by a bidder to influence the Bank in evaluation of the Bank's bid, bid comparison or contract award
decision may result in the rejection of the Bidders' bid. Bank's decision will be final and without prejudice and
will be binding on all parties.
37 USE OF CONTRACT DOCUMENT AND INFORMATION
The Vendor shall not, without the Bank's prior written consent, make use of any document or information
provided by the Bank in Bid document or otherwise except for purpose of performing contract.
38 PATENTS RIGHTS
38.1 The vendor shall indemnify the Bank against all third party claims of infringement of license rights, patent,
trademark or industrial design rights arising from use of the software/ hardware, or any part thereof
globally.
38.2 The vendor shall, at their own expense, defend and indemnify the Bank against all third party claims or
infringement of intellectual Property Right, including license rights Patent, trademark, copyright, trade
secret or industrial design rights arising from use of the products or any part thereof in India or abroad.
38.3 The vendor shall expeditiously extinguish any such claims and shall have full rights to defend itself there
from. If the Bank is required to pay compensation to a third party resulting from such infringement, the
supplier shall be fully responsible, including all expenses and court and legal fees.
38.4 The Bank will give notice to the vendor of any such claim without delay, provide reasonable assistance to
the Supplier in disposing of the claim, and shall at no time admit to any liability for or express any intent
to settle the claim.
34
38.5 The vendor shall grant to the Bank a fully paid-up, irrevocable, non-exclusive license to access, replicate
and use software (and other software items) provided by the supplier customised based on the Bank’s
requirement, including-all inventions, designs and marks embodied therein in perpetuity
39 ASSIGNMENT
The Vendor shall not assign to anyone, in whole or in part, it’s obligations to perform under the contract, except
with the Bank’s prior written consent.
40 FORMAT FOR RESPONSE TO RFP
The Bidder is required to respond to the RFP only in the prescribed format. Under no circumstances, the
format can be changed, altered and modified. All pages in the bid should be authenticated by a duly authorized
signatory of the bidder under seal. Format for response to the RFP is as follows –
40.1 Technical Bid – Should be provided in the format given below –

I. Index
II. Covering letter ( Annexure – I)
III. Annexure A to P
IV. Commercial Bid (Annexure – Q) (without price related figures)
V. Performance Bank Guarantee (Annexure – VI)
VI. Letter for Authorized representative.
VII. Letter for acceptance and compliance of all the Terms and Conditions of RFP.
VIII. Valid Demand Draft /Banker’s cheque/ Bank Guarantee (Annexure-II) as EMD.
IX. Valid Demand Draft / Banker’s cheque as Bid price, if tender document is downloaded from Bank’s
website.
X. Bidder’s Financial Details (audited balance sheets etc.) and other supporting documents, as asked in
the RFP.
All Claims made by the bidder will have to be backed by documentary evidence.
Annexure / Documents submitted
Annexure A
Annexure B
Annexure C
Annexure D
Annexure E
Annexure F
Annexure G
Annexure H
Annexure I
Annexure J
Annexure K
Annexure L
Annexure M
Annexure N
Annexure O
Annexure P
Annexure Q
Annexure R
35
Annexure A- Response to eligibility criteria
Sr. Criteria Yes/No Expected document Documentary

No Proof attached
(Yes/No)
The bidder and the participating Certification of incorporation should be
5.1. entity should be a Private/Public submitted.
Limited Company having legal
existence in India for the last 3
years.
Certificate from customer(s) / copies of

5.2. The proposed Switch Solution POs should be submitted.
should be driving minimum 5000
ATMs including Bunch Note
Acceptors / Cash Recyclers.
Certificate of satisfactory working from

5.3. The bidder should be providing the respective Bank should be
similar services i.e. EFT ATM submitted.
Switch services and Debit Card
Management System (DCMS)
for at least 2 Public/Private
sector banks in India out of
which one should be a PSU
Bank.
The bidder should own ATM Copy of Licence Agreement / Certificate

5.4. Switch License(s) / should have from the Switch Application Owner for
authorization from the such authorisation / MAF from OEM,
application owner / IPR owner, should be submitted.
of holding valid license of the
proposed outsourced basis
under captive Model switch for
offering ATM Switching and
driving, authorization,
transaction processing and all
related switching services on
end to end basis, on outsourced
basis under captive Model
platform, as application service
provider in India.
In case the solution offered has An undertaking to this effect must be
5.5. its End of Life / Support submitted on their letterhead.
announced by OEM/principal
36
vendor/IPR owner during
contract period, the service
provider has to ensure that the
same will be supported till the
validity of the contract and
extension period if any / or
replace / upgrade the same on
their own cost without any
disruption in the ongoing
business transactions of the
Bank.
In case of any An undertaking to this effect must be
5.6. acquisition/merger/ takeover submitted on their letterhead.
of the service
provider/solution provider
(Switch OEM), it is the
successful bidder's
responsibility to continue the
services during the contract
period and serve the
extension period as specified
in RFP. The OEM of the
alternate offered solution
should have a minimum of
three years of experience in
development, design and
transaction Switching &
Routing.
The vendor should be managing Certificate from customer(s) should be
5.7. at least One crore debit cards on submitted.
outsourced basis under captive
Model with the Debit Card
Management system (DCMS)
offered as part of the solution.
The Proposed Outsourced basis Certificates should be submitted.
5.8. under captive Model switch
&Outsourced basis under
captive Model Debit Card
Management system should be
 PA-DSS certified
 the environment should
be PCI-DSS compliant
 Compliance with chip
and non-chip based
cards specification.
 Supports EMV & Quick
EMV specification for
transactions
The Bidder should have a Audited Financial balance sheets
5.9 minimum turnover of Rs. 50 /certificate from auditor are required.
crore (not inclusive of the
turnover of associate
companies) in each of the last
37
three financial years 2012-13,
2013-14 and 2014-15 and
should have achieved profit after
tax in last three financial years.
The bidder should have 24x7 A self-declaration should be provided.
5.10 operations team with adequate
strength and expertise to
manage the Proposed
Outsourced basis under captive
Model Switch setup at its
Primary and Disaster Recovery
data centres in India.
5.11 The bidder should have an own A self-declaration should be provided
support centre in India, with
adequate staff trained on the
proposed Switch & Debit Card
Management system.
5.12 The bidder should have carried A certificate from the customer should
out minimum of one successful be provided.
migration from a different ATM
switch solution and Debit Card
Management System to
proposed solution, including
migration of existing switch
customizations for minimum one
bank in India.
5.13 Necessary certificates should be
The Bidder’s ATM Switch which is provided.
being offered outsourced basis
under captive Model should have
currently interfaced with VISA,
MasterCard, NPCI and all major
interchanges.
5.14 The solution must be scalable to An undertaking to this effect must be
10000 ATMs, BNAs, CRs, PoS submitted on their letterhead.
terminals, interface payment
gateway with a minimum TPS
rate of 200.
5.15 Bidder should not have been An undertaking to this effect must be
black listed by Central or any submitted on their letterhead.
State Governments or IBA / any
public sector financial
Institutions in India as on date
submission of bid.
5.16 Bidder should not have been An undertaking to this effect must be
declared as NPA by any of the submitted on their letterhead.
financial institutions in India in
the last two years.
Signature and Seal of Bidder
38
Annexure B – Bidder’s Profile
Sl No Description Response
1 Company Name
2 Constitution
3 Date of incorporation
4 Company Head Office Address
5 Registered office address
6 TIN /TAN No.
7 Contact persons address, telephone number,

mobile number, Fax Number, email id. (give
atleast 2 contact persons details)
8 Contact persons address, telephone number,
mobile number, Fax Number, email id. (give
atleast 2 contact persons details)
9 Number of year experience in implementation of
EFT Switch solution
10 Whether company has been blacklisted for
service deficiency as on date of bid submission.
If yes, details thereof.
11 Turnover, net worth, revenue and net profit/loss
for last financial year. Please attach copy of
audited balance sheet and P&L account.
12 CMMI certification Level if any (Copy of the

Certificate to be attached)
13 Name, Designation, Tel No, email of the

authorized official submitting the RFP
39
Annexure C – COMPLIANCE STATEMENT
TERMS AND CONDITIONS COMPLIANCE DECLARATION
We hereby undertake and agree to abide by all the terms and conditions stipulated by the Bank in the RFP
including all annexures, addendum and corrigendum
TECHNICAL/ Scope of Work COMPLIANCE
We certify that the systems/services offered by us for tender conforms to the Technical specifications/
requirements /scope of work (Clause 6 in the RFP) stipulated by you with the following deviations List of
deviations 1) 2) 3) 4) (If left blank it will be construed that there is no deviation) .
40
Annexure D – Details of Switch solution implementations(In case the Bidder is the OEM)
Sl No. Description Response

Number of Implementation in
1. Banks
In India
Name of Banks where the offered
2. solution is implemented
(Documentary proof of the same is
to be provided)
41
Annexure E – Details of Switch solution implementations by the Bidder themselves

Number of Implementation in
1. Banks
In India
Name of Banks where
2. implemented (Documentary proof
of the same is to be provided)
Following details required for one
3. largest implementation (In terms of
number of ATMs and peak TPS
handled) (Documentary proof of
the same is to be provided) (In
India) –
Name of the Bank/ Institution
Customer Reference Details
Number of ATMs directly
connected to Switch.
Maximum transactions handled per
day.
Peak TPS handled
Facilities provided
Details of hardware/ software/
HSM/ OS/ Database implemented.
Bidders experience (number of

4. years) in implementation of offered
EFT Switch solution in India
42
Annexure F –
Technical details of the solution Offered
Sl Description Response
No.
1. Whether support all the requirements given in RFP document.
2. List the deviations (If any)
3. Additional functionalities provided by the Solution over & above the

requirements in RFP
4. Hardware system details (Complete BOM is to be provided) with Rack
Details
5. Operating System details
6. Application architecture (Complete application architecture should be
explained including scalability, customization to India conditions, Ease
and time taken for customization, security features etc.)
7. Hardware Architecture (Complete hardware architecture should be
explained)
8. Details of all applications proposed to be offered including ATM
monitoring Software, Debit card management software.
9. Database details (Licensing pattern and licensing calculation should
also be provided) (Number of licenses required should be same as
quoted in commercial bid)
10. HSM details
11. Message formats supported
12. Key management details
13. Additional Devices supported over and above the requirements in
RFP
14. Monitoring tool details
15. SDK and API details
16. Scalability of Hardware (Scalability of hardware like max number of
CPUs/ Memory/ Disks supported)
17. Any other additional information
All the information should be provided for the solution offered only. All additional facilities (Other than required
in RFP document) described in this annexure will have to be provided by the Bidder as part of the solution (If
Selected) within the commercials offered by the bidder.
43
Annexure G –
Benchmarking of the offered solution on the proposed hardware.

1. Maximum Transaction per second supported
2. Maximum number ATM/devices supported
3. Date of the benchmark test
4. Company by which benchmark done
5. Company by which the same is audited
6. Hardware / software used for benchmark test
Benchmark test report duly audited by reputed third party consultant/ firms to be provided.
44
Annexure H –
Details of technical support centers – For Software
For Software

1. Location of Centers
2. Area of operation of each center
3. Number of support engineers at
each center
For Hardware

1. Location of Centers
2. Area of operation of each center
3. Number of support engineers at
each center
45
Annexure I – Migration plan-
Bidder to submit the detailed migration plan highlighting time frame of each important milestones, pert chart,
dependencies, risks involved, facilities, technical people strength for migration, etc.
Annexure J –
Customer reference – Provide at least one customer references with following details

1. Name
2. Bank/ Institution
3. Address
4. Phone
5. Email Id
Annexure K –
Details of the Training and documentation proposed to be provided.
- Bidder to provide details of proposed training and documentation of the offered solution
Annexure L:
Details of 24X7 offsite support & Services and Facility management is to be provided.
- Details of offsite support & services are to be provided.

- Details of Facility management are to be provided.
- Clear breakup of number of resources to be provided.
46
Annexure M –
Migration Experience - Details in respect of following types of migrations is to be provided –

a. From Electra7.3 to any solution
b. From any solution to any solution
c. From any solution to offered solution
d. From Electra7.3 to offered solution

1. Number of migrations
Following details required for each

2. migration –
- Name of Bank/ Institution
- Number of ATMs migrated
Time taken for migration
- Strategy adopted for migration.
- Other details of migration
- Reference details
(If Electra7.3 solution is proposed then above details in respect of up gradation done by the Bidder is to be
provided)
47
Annexure N –
Compliance of technical requirements – All the items mentioned as “Mandatory” are to be satisfied by
bidder to qualify technically. The items mentioned “Customisable” should be delivered / complied
during the implementation phase by the successful bidder.
Details/
Remark/
Mandato
Require
S.N ry /
Requirements/ Scope of Work d
o Customi
docume
sable
nts (If
any)
1 General
6.1 All the applications software setup will be provided by the successful Bidder in
the solution without any constraint like number of Transactions, institutions,
interchanges, Devices, application modules, hardware, users, locations viz. DCs/ Mandator
2 DRs etc. It will also be applicable for its subsidiaries & sponsored RRBs. y
6.2 The Bidders should guarantee availability of support including future upgrades
for the solution for a minimum period of 5 years from the date of going live. In case
of takeover/amalgamation/merger of bidder, Hardware/Software OEMs, facility
management vendor by/with another company, the Service level agreements
(SLAs) and other commitments entered into shall be passed on to the new entity Mandator
3 without any additional commercials and should submit an undertaking to this effect. y
6.3 Bidder to ensure that new Switch solution is compliant to all existing regulatory
guidelines of GOI / RBI and also adheres to requirements of IT Act 2000 (including
amendments in IT Act 2008) and Payment and Settlement Systems Act 2007. A Mandator
4 self-certificate to this effect should be submitted. y
6.4 The new Switch will initially work as an adjunct switch to existing switch.
Subsequently all ATMs/POS/Devices/ Interfaces, Card Data, customizations etc.
along with all existing functionalities will be migrated to new switch in a phased
manner. Mandator
5 y
6.5 The new switch will be installed in successful bidder’s Data-Centre and DR
sites. The Primary and DR setups should be outsourced basis under captive Model
at Tier-3 or higher Data-Centre. (Rated-3/Tier-3*: Concurrently Maintainable Site
Infrastructure: A data center which has redundant capacity components and
multiple independent distribution paths serving the computer equipment.
Typically, only one distribution path serves the computer equipment at any time.
The site is concurrently maintainable which means that each and every capacity
component including elements which are part of the distribution path, can be
removed/replaced/serviced on a planned basis without disrupting the ICT Mandator
6 capabilities to the End-User. It has protection against most physical events.) y
6.6 Solution should provide like to like DR infrastructure (Replica of
7 production).
Customisa
6.6.1 DR setup should be in High Availability mode.
8 ble
Customisa
6.6.2 Recovery point objective (RPO) should be less than 5 minutes
9 ble
Customisa
6.6.3 Recovery time objective (RTO) should be less than 2 hours.
10 ble
48
6.6.4 Near real time secured data replication between Production and DR site Mandator
11 should be ensured. y
6.6.5 The bidder should conduct scheduled / unscheduled DR drills (minimum Customisa
12 quarterly) as advised by Bank from time to time. ble
6.7 EFT Switch availability of 99.99% should be assured. The Hardware vendor Mandator
13 must also give back-to-back guarantee for system uptime. y
6.8 It should support all CD, ATM, BNA, PoS , Cash Recycler and Kiosk machines
etc. of leading manufacturers including but not limited to NCR, Diebold, Wincor,
Lipi, Perto, Triton, Hitachi, Vortex, Hysoung etc. Future and old Version Support for Mandator
14 all ATM drivers for all leading ATM manufacturers. y
6.8.1 It should support all industry standard ATM protocols like NDC/ NDC+, Mandator
15 Diebold emulate 911/912 etc. y
6.8.2 Support bio-metric ATMs/devices and respective end to end transactions
handling with interface to Biometric Authentication Server, UIDAI, NPCI etc. and
any other devices which may be introduced by regulatory authorities from time to Customisa
16 time. ble
Mandator
6.8.3 Support ATMs for visually impaired persons with voice guidance.
17 y
6.8.4 Key download of security keys (TM Keys) on ATM and POS as per
Visa/MasterCard/RuPay mandates with the support of dynamic key exchanges Customisa
18 based on time, date, transaction volume. ble
6.8.5 Support for Terminal management like pushing screens, files, voice files, Customisa
19 images etc. ble
6.9 It should support all major POS terminals / Micro ATMs / Hand Held Terminals
including but not limited to VeriFone, Lipman, Ingenico, Hypercom, Schlumburger, Customisa
20 Gemalto etc. ble
6.10 It should support Note Acceptance (Single and bunch)/ Cash recycler for all Mandator
21 available models of all major BNA / Cash Recycler / ATM / Kiosk manufacturers. y
6.11 Solution should support different types of cards like RuPay, MasterCard,
Maestro, VISA, Amex, proprietary cards, prepaid cards, credit cards, EMV (Chip &Mandator
22 PIN) Cards, Smart Cards, Virtual Card, Wallet etc. y
Mandator
6.12 Solution should support following services at ATMs –
23 y
Mandator
6.12.1 Cash Withdrawal
24 y
Mandator
6.12.2 Balance Inquiry
25 y
Mandator
6.12.3 Mini Statement
26 y
Mandator
6.12.4 Fast Cash
27 y
Mandator
6.12.5 PIN change
28 y
Customisa
6.12.6 Cash/Cheque Deposit
29 ble
Customisa
6.12.7 Fund transfer
30 ble
Customisa
6.12.8 Bill/ Fee/ Donation/ Tax Payments/ Ticket Booking / Utility Bill Payment
31 ble
6.12.9 Cheque Services (Request For Cheque Book, Request For Stop Payment, Customisa
32 Revoke Stop Payment, Cheque Status Enquiry etc.) ble
49
Mandator
6.12.10 Transaction related queries
33 y
Customisa
6.12.11 MasterCard Money Send/ Visa money transfer
34 ble
Customisa
3.12.12 Mobile Number Registration
35 ble
Mandator
6.12.13 Multilingual screens
36 y
Mandator
6.12.14 Multilingual printing of receipt
37 y
Customisa
6.12.15 Mobile Banking Enrolment
38 ble
Customisa
6.12.16 Card to Card Transfer
39 ble
Mandator
6.12.17 Admin card functionality for cash replenishment and other EOD functions.
40 y
Customisa
6.12.18 Personalized screen flow for different card types / holders.
41 ble
Customisa
6.12.19 No limitation on number of screens at ATM.
42 ble
Customisa
6.12.20 Cash related complaint management for own customers.
43 ble
Customisa
6.12.21 AADHAAR Registration ON-US, Issuer and Acquirer modes
44 ble
Customisa
6.12.22 Internet Banking Services / Mobile Banking registration
45 ble
Customisa
6.12.23 CBI Credit card payment
46 ble
Customisa
6.12.24 All NFS / NPCI services including Value Added Services, UPI, BBPS etc.
47 ble
Customisa
6.12.25 Dynamic Currency Conversion
48 ble
Customisa
6.12.26 Visa Fast Fund
49 ble
6.12.27 Any other service of all major network/interchange required in future should Customisa
50 be customisable at no additional cost to the bank ble
6.13 Solution should also support all standard POS and E-Commerce transactions Mandator
51 as an issuer including cash advance. y
52 6.14 Solution should support following interfaces –
Mandator
6.14.1 MasterCard
53 y
Mandator
6.14.2 VISA
54 y
Mandator
6.14.3 RuPay
55 y
Customisa
6.14.4 All network/interchange across the globe.
56 ble
Mandator
6.14.5 National Financial Switch (NFS)
57 y
58 6.14.6 B@ncs24 Core Banking Solution and Finacle Core Banking Solution Customisa
50
ble
Customisa
6.14.7 Bill Aggregators for bill payments
59 ble
6.14.8 ACS server for MasterCard Secure code, VBV and NPCI PaySecure and Customisa
60 other major ACS server. ble
Customisa
6.14.9 All major Payment Gateway
61 ble
Customisa
6.14.10 UIDIA (Aadhaar)
62 ble
Customisa
6.14.11 Onus / Offus POS and E-commerce transaction including cash at POS.
63 ble
Customisa
6.14.12 Security Operation Center (SOC) of the Bank.
64 ble
6.14.13 Interface with existing Switch (Electra 7.3) as initially new switch will work Customisa
65 adjunct to the existing switch till all the functionalities are migrated to new Switch. ble
6.14.14 Interface with ATM managed Services vendor’s software for providing
feeds of different events of ATMs/CD/BNA/CRs etc. Bidders should provide smooth
online real time feed to all existing vendors and future vendors without any extra Mandator
66 cost. The feed to be stored for an agreed time period. y
Customisa
6.14.15 Interface with credit card host Switch.
67 ble
Customisa
6.14.16 Interface with Bank’s Internet Banking Services and SMS Alert Server.
68 ble
Customisa
6.14.17 Interface with IMPS Server
69 ble
Customisa
6.14.18 Interface with Bank’s Mobile Banking Services
70 ble
Customisa
6.14.19 Interface with Bank’s Financial Inclusion Switch.
71 ble
Customisa
6.14.20 Biometric Authentication Server.
72 ble
Customisa
6.14.21 Any other interface required in future should be customisable.
73 ble
Customisa
6.14.22 Reward Point Programs
74 ble
6.14.23 All Customisations as on date of PO issuance of the proposed solution Customisa
75 need to be carried out by the successful bidder. ble
6.14.24 Monitoring Solution – Interface with the Bank’s Monitoring solution being Customisa
76 provided by NCR. ble
Customisa
6.14.25 Cash Deposit and Multi-Functional Kiosks.
77 ble
6.15 The solution should be scalable and flexible to provide new service and Mandator
78 interfaces with external parties in future. y
6.16 The switch should support web enabled kiosks and Multifunctional
Kiosks for Financial/ non-financial, Card based/ non card based transactions.
79 Broadly following services should be supported on Kiosk –
Customisa
6.16.1 Cash Deposit
80 ble
Customisa
6.16.2 Cheque Deposit
81 ble
82 6.16.3 Pass Book Printing Customisa
51
ble
Customisa
6.16.4 Bill payment
83 ble
Customisa
6.16.5 E- Ticketing
84 ble
Customisa
6.16.6 Other service required in future
85 ble
6.17 The solution should provide complete card management system to
handle Debit Cards, Prepaid cards (EMV, NFC and Magstripe Cards) etc. Card
Management system should be part of Switch with online interface of Debit
Card Management system for carrying card related activity at bank end. Card
embossing, PIN mailer printing; dispatch shall be handled at Bank’s side. The
bidder is expected to provide initially two staff for Debit Card Management
86 Solution activities as given below from 6.17.1 to 6.17.12.:
Mandator
6.17.1 Card Issuance
87 y
Mandator
6.17.2 Attaching / removing accounts to a card
88 y
Mandator
6.17.3 Providing card duplication/plastic change and replacement/re-card function
89 y
Mandator
6.17.4 Hardware based secure PIN generation & printing
90 y
Mandator
6.17.5 Generating PIN mailers
91 y
Mandator
6.17.6 Generation of PIN with HSMs
92 y
Mandator
6.17.7 Embossing / Encoding File generation
93 y
Mandator
6.17.8 PIN management / Security
94 y
Mandator
6.17.9 Instant PIN issuance and Card Issuance
95 y
6.17.10 Support multiple cards per account, multiple accounts per card as well as Mandator
96 single or multiple cards per customer y
6.17.11 New BINs/Cards should be added online without bringing down the System Customisa
97 / Switch network ble
6.17.12 On receipt of the card application files from Card personalization vendor the
system should automatically pick these files and generate, encrypt and send
embossa files back to card personalization vendor and generate/ Print mailers in a Mandator
98 secured way. y
6.18 Should maintain dedicated MIS server at bidders DC with online replication
with their DR server for providing any adhoc report needed by the bank. The MIS
server needs to be online replicated with switch solution provided to Bank, so as to Mandator
99 generate any adhoc report on the fly. y
6.19 Basic transaction, ATM and system monitoring facility should be the part of
the solution. A web interface is required to monitor complete system. The system Mandator
100 should support a minimum of 10 concurrent users y
6.20 It must support industry standard message formats (ISO 8583(all versions), Mandator
101 XML etc.). y
6.21 The solution should comply with all requirements of RuPay / MasterCard/ VISA Mandator
102 and all other major interchanges. y
52
6.22 It should provide all industry standard and Bank specific reports in desired Customisa
103 format for reconciliation for Bank’s current and future need. ble
6.23 The bidder should provide an integrated solution for both hardware and
software and arrange support for hardware directly from the hardware vendor. HSM Mandator
104 with failover should be part of the solution at DC and DR. y
6.24 Solution offered should be based on industrial standards. It should have
modular architecture and should support, load sharing and fault tolerance for Mandator
105 software/ hardware failure. y
6.25 Capability to setup separate instances for different Regional Rural Banks
sponsored by our Bank / subsidiaries and any other entities that the Bank would like Mandator
106 to offer the Switch services. y
107 6.26 The solution should have following switching capabilities –
6.26.1 Support up to 19 digit card number as well up to 17 digit account number for Mandator
108 routing including IBAN. y
6.26.2 Should support card based/ account based routing to different hosts/ Mandator
109 interchanges. y
6.26.3 Routing of Card based as well as Non-Card based transactions (card to Mandator
110 card/ card to account / account to account / Account to Card etc.) y
Mandator
6.26.4 Routing based on transaction type.
111 y
Customisa
6.26.5 Should support variable length Prefix.
112 ble
Customisa
6.26.6 Should support alternate path routing.
113 ble
6.26.7 Ability to block /unblock different types of transactions based on – Merchant
Category Code (MCC) /Bin based /Domestic /International / Country / Institution / Mandator
114 Card Number based/ interchange/ ATMs / Cash Deposit Machine. y
6.26.8 Should support Stand-in processing, Store and Forward (SAF) and Positive
Balance File (PBF) upload and transaction authorisation using the same facility.
Online replication of balance file on ATM switch server from Host / CBS using tool Mandator
115 like Golden Gate etc. y
6.26.9 Transaction load balancing and transaction priority across nodes, processes Mandator
116 etc. y
6.26.10 Support for multiple accounts on a card and multiple cards on an account.
Support for different types of account like Saving, Current, Over Draft, Cash Credit Mandator
117 etc. y
6.26.11 All transactions should be identified by a unique transaction ID generated Mandator
118 by the Switch/ATM. y
6.27 Solution should support following authorization/ authentication/ security
119 features/ mechanism –
6.27.1 The system should support AES, DES, triple DES, IBM 3624/ ANSI X 9.9/
ISO 9654 method of PIN verification. The system should support PIN of variable
length. The Switch should support encryption/decryption by interfacing with Host Mandator
120 Security Module (HSM) and all Micro ATM/KIOSK Standard y
6.27.2 CVV/CVC/CVD, CVV2/CVC2/CVD2 and any other verification code using Mandator
121 HSM. y
Mandator
6.27.3 PIN/PAN and PIN/PAD methods of PIN block encryption and decryption.
122 y
Mandator
6.27.4 PIN offset and VISA PVV verification.
123 y
Mandator
6.27.5 ARQC and ARPC
124 y
53
Mandator
6.27.6 Expiry date
125 y
Mandator
6.27.7 Check Digit
126 y
Mandator
6.27.8 Active/ non active card checking
127 y
6.27.9 Limits (Daily/ Weekly/ monthly etc.) setting and checking at Global level, BIN
level, Prefix level and Card number level, Product level, Type of Transaction level, Mandator
128 online/ offline limits etc. y
6.27.10 Option for card holders for personalized limits for different types of Customisa
129 transactions. ble
Mandator
6.27.11 Support Negative /Positive Bin /Prefix/card list / Hot listed Card.
130 y
Customisa
6.27.12 The application/Environment should be PA DSS / PCI DSS compliant.
131 ble
Mandator
6.27.13 Dynamic generation of terminal session key must be available.
132 y
6.27.14 The system should maintain a record of the users who have accessed the Mandator
133 system, resources used and actions performed along with security violations. y
Mandator
6.27.15 The Switch must be AES /triple DES compliant.
134 y
Mandator
6.27.16 Should support EMV, NFC transactions.
135 y
Mandator
6.27.17 The solution should support secured PIN generation and printing.
136 y
Mandator
6.27.18 Solution should have audit logs of each activity on the system.
137 y
6.27.19 The system should provide key management (3DES and other Mandator
138 technologies available). y
6.27.20 It should have audit logs of the transaction throughout the system and each Mandator
139 transaction should be uniquely identifiable in the system. y
Customisa
6.27.21 Support for MACing - Field/element level.
140 ble
Customisa
6.27.22 Dynamic/ Static key exchange with interchanges.
141 ble
6.27.23 The mode to access the system should be through
passwords/smartcards/biometric to ensure that only authorized users gain access.
User passwords in the Switch (OS Level, DB Level and Application Level) must be
encrypted using industry standard encryption algorithms. It must support complex Mandator
142 passwords. y
6.27.24 The user rights on the system should be definable up to file/ table/ pages in
the file level so that a user can perform only those tasks, which are assigned to him.
There should be support for providing different types of rights like read only, write, Mandator
143 modify, delete, execute etc. y
6.27.25 Should allow configurable enterprise vide password policy like length/ Mandator
144 complexity/ validity period/ Max. attempts/ single session per user/ etc. y
Mandator
6.27.26 Should provide audit trail for all user activities and provide exception report.
145 y
6.27.27 User login passwords should be transmitted in encrypted as per best Mandator
146 industry standard format between client and server to prevent unauthorized access. y
147 6.27.28 All the file/data transfers from/to Switch should be in secured manner. Mandator
54
y
Mandator
6.27.29 Solution should support secure/encrypted sessions.
148 y
Customisa
6.27.30 Any other industry standard security requirement
149 ble
6.28 Switch should support all Interchange, ATM manufacture’s error codes,
suspected transactions along with the standard handling at switch and should be Mandator
150 capable to handle future requirements also. y
6.29 Switch should support online addition/ modification of different devices, Customisa
151 processes, interfaces etc. without affecting other modules. ble
6.30 Switch should support different cutover times for different Customisa
152 institutions/interchanges. ble
6.31 The Bidders should guarantee availability of support for the systems for a Mandator
153 minimum period of 5 years. y
6.32 The EFT Switch solution should be scalable for handling 10,000 ATMs, 20,000 Customisa
154 POS & Kiosks, 5 Crore cards database and 200 TPS. ble
6.33 Solution should support multicurrency, multi-language, multiple-institutions,
multiple-time zones. It should have tools for monitoring the application as well as Mandator
155 devices/hardware. y
6.34 Should provide tool for developing and centralised deployment of the screens Mandator
156 for different makes of ATM. y
6.35 Application should be highly scalable, fault tolerant, high availability, Customisa
157 parameterizable and customizable as per need of the bank. ble
6.36 Bidder should provide a portal for logging of calls of any problems, queries, Mandator
158 requirements etc. with complete call tracking and escalation mechanism. y
6.37 Successful bidder should provide test setup of the proposed Solution
equivalent to primary setup. The setup should have facility to test multiple Mandator
159 functionalities parallely. y
6.38 The EFT Switch servers’ time should be automatically synchronized in an Customisa
160 online manner with the Time source of the Bank. ble
6.39 It should have transparent and configurable business logic and provide tools Customisa
161 for rapid development of new products ble
6.40 Provide interface for hot listing of cards from Call Center/ Branches / other Mandator
162 delivery channels. y
6.41 Solution should provide comprehensive backup solution containing
163 following facilities–
6.41.1 Able to perform for on-line, off-line and end-of-day back up/ Restoration as Customisa
164 per bank requirement. ble
Customisa
6.41.2 Should provide Backup & Restore Procedures
165 ble
6.41.3 Facility of Scheduling and facilities to backup all files at strategic points to Customisa
166 facilitate recovery/restart ble
Customisa
6.41.4 Facility to list all backup inventory/History Log
167 ble
Customisa
6.41.5 Ability to perform complete/incremental backup remotely/ centrally.
168 ble
Customisa
6.41.6 Monitoring of backup processes
169 ble
6.41.7 Response time/ performance of critical application should not be affected Mandator
170 due to Backup activity. y
171 6.42 Complete documentation of the solution to be provided including detailed Customisa
55
architecture and database structure. ble
6.43 Intensive training to the Bank team on the products offered to be
provided at no cost to the Bank. Training should also include hands on
172 sessions. Training should cover broadly but not limited to following aspects –
6.43.1 Operational Training of 5 days for 20 trainees (in two batches) covering all
operational (Backend and Frontend) aspects of the solution at mutually agreed Mandator
173 location in India. y
6.43.2 Technical Training including SDK and API training of 15 days for 20 trainees
covering all modules, parameter setting, configuration, trouble shooting,
transactions flow, message formats, customization, interfaces, performance tuning,
security controls etc. This training should be provided at mutually agreed location in Mandator
174 India. y
6.43.3 Training of card related module through Call Centre / Helpdesk / Branches of Mandator
175 1 day for 30 trainees (in two batches). This training to be provided at DIT Belapur. y
6.44 All products supplied (hardware/ Software) should have minimum life time of 5
years (both for sales and support). In case any product supplied is announced END
OF LIFE/ support/ sunset by OEM during the 5 years of contract period, the vendor
has to replace the same with full customization of the new product provided by the
same principal vendor at his own cost and material on or before the declared End
Of Life Date. The Bank will not incur any expenses on such an occurrence. Also,
hardware/software replacements should be done in a planned manner to ensure Mandator
176 that no downtime is required on this account. y
6.45 The project with all the deliverables covering all the requirements in this RFP
including complete migration from present switch to new switch is to be completed
as per the timelines given in clause 9 of this RFP. If any requirement mentioned in
the scope of work is desired by the bank subsequently, the same shall be
configured/ made available by vendor as and when required by the bank without Mandator
177 any additional cost within the time to be specified by the Bank. y
6.46 The bidder will have to provide 2 offsite technical support staff for
handling daily activities related to debit card management system on all
working days of the Bank for the contracted period. In case of any exigencies Mandator
178 the said staff shall attend to the requirement on any other day also. y
6.46.1 Complete maintenance, management, monitoring, troubleshooting,
Customer/ Branch/ Reconciliation Department Problem resolution, up keep of the
complete system. Daily reporting and coordination with bank officials to maintain
99.99% uptime and reporting on system performance capacity and other critical Mandator
179 issues. y
Mandator
6.46.2 Escalating the issue to designated department/vendor/authority.
180 y
Mandator
6.46.3 Hotlisting / Blocking of cards on 24 X 7 basis.
181 y
6.46.4 ATM, device, station, process, node, host, interchange addition/ deletion/ Mandator
182 modification/ monitoring. y
Customisa
6.46.5 Any configuration changes required.
183 ble
Customisa
6.46.6 Screen Designing and pushing.
184 ble
Customisa
6.46.7 Centralized Content management and pushing on the devices.
185 ble
Mandator
6.46.8 Centralized Screen flow changes. ATM Configfile changes.
186 y
Mandator
6.46.9 BIN details addition and updation
187 y
56
Mandator
6.46.10 Answering Branch/ Customer Queries related to ATMs/ transaction details
188 y
6.46.11 Extracting the transaction Files and the files required for Reconciliation to Mandator
189 be sent to Reconciliation department as per the existing formats y
Mandator
6.46.12 Providing any MIS required by the Bank.
190 y
Mandator
6.46.13 Cut Over Monitoring
191 y
Mandator
6.46.14 Backup and data restoration management.
192 y
Mandator
6.46.15 DR drill activities.
193 y
Customisa
6.46.16 Any other related activity assigned by the Bank.
194 ble
195 6.46.17 Attending Bank’s Toll Free Numbers
6.47 Bidder will provide SDK and APIs for development and customization for all
the modules in the systems. Testing aids, debuggers, simulators etc. will also be
provided by the bidder. Complete documentation along with design document to be Customisa
196 provided. ble
197 6.48 Source Code/ Escrow arrangement –
6.48.1 Source code for customization done in Switch Solution for CBI will be
provided to CBI for unlimited and unfettered use by CBI. Bidder should also provide
all related material including but not limited to flow charts, annotations, design
documents, schema, development, maintenance and operational tools and all Mandator
198 related documentation. y
6.48.2 However Switch solution core source code will be kept in escrow
arrangement with an agency who has undertaken such exercise with any PSU
Bank for which complete information will be provided by the bidder. The total cost
quoted by the bidder should include the cost of Escrow Arrangement and the yearly Mandator
199 verification and deposit cost for the entire period of engagement. y
6.49 Bidder will transfer all Intellectual Property Right on non-exclusive basis for all
the customization done for CBI for Switch solution. These IP rights will also be Mandator
200 applicable for Bank’s subsidiaries & sponsored RRBs. y
6.50 For migration no changes should be made at existing different ATMs/devices/
interfaces / Host / Keys etc. Switch solution should comply with all the requirements
of existing ATM/ Devices/ Interfaces/ Host etc.
The Bidder should formulate the Data Migration strategy for all components
including surround components and submit the proposal to the Bank along with
Technical Bid. The Bidder should complete migration, implementation, parallel run,
hand holding and should quote for the data migration and all testing with internal
and external entities in the commercial proposal. The bidder would be fully
responsible for all data migration (with zero loss) related activities and the Bank
would only facilitate a joint meeting with the existing service Mandator
201 providers/vendors/interchange agencies. y
57
6.50.1 For switch replacement, migration of data from old switch to the new switch
involves retaining both the card data and customer profiles. The bidder is required
to prepare project plan, within the overall specified period of implementation in the
RFP, as well as migration plan with the Bank and the progress needs to be shared
with the Bank on regular basis as per the frequency required by the Bank. The
Bidder should complete the implementation including supply, customization, and
deployment of the proposed solution within 270 days (including hardware
installation, software implementation, acceptance test, UAT, successful migration
and final sign-off etc.) from the date of award of contract, any delay will attract 2%
weekly penalty of the TCO. The successful bidder should ensure old data of both
the cards as well as the PINs that are associated with the cards are retained and
the same are migrated to the new switch. The successful bidder should also ensure
no card would be required to be reissued to the old customers. If any card is
required to be reissued, it will be at no cost to the Bank. The penalty will be levied
as per outage times. They should also ensure mapping of the old data into the new
switch is as per the industry standards. All the existing keys used at
devices/ATMs/Interchange/HSMs etc. needs to be migrated without any change in Mandator
202 new system. y
6.50.2 The successful bidder shall migrate Bank specific customisations for all
bank’s products customised on the existing switch to new switch and undertake Customisa
203 maintenance, support for the same at no additional cost to the Bank. ble
6.50.3 Successful Bidder shall migrate all cards of all types and related data from
Bank’s existing Card Management System to Card Management System offered by Mandator
204 successful bidder, within scope of RFP and at no additional cost to Bank. y
6.50.4 For any new customizations timeline has to be provided. Any delay in the
delivery will attract penalty of 2% of the cost of the module on weekly basis from the Customisa
205 purchase order date for customizations whose agreed man days is less than 50. ble
6.50.5 The bidder has to arrange site visit of their DC and DRC during technical Customisa
206 evaluation for two or three bank official at bank’s cost. ble
6.50.6 Appropriate network connectivity with adequate bandwidth between Bank
DC- Bidder DC and Bank DR – Bidder DC and cross connection is integral part of
scope of this RFP and should be provided by the successful bidder without any Mandator
207 additional cost to Bank. y
6.50.7 All required networking equipment at DC & DR are to be provided by the Mandator
208 successful bidder without any additional cost to Bank. y
209 Transition from existing vendor to selected bidder
Mandator
6.51 Solution should allow phased migration to mitigate any risk.
210 y
6.52 Bidder should provide GUI based front end software for accessing the EFT Mandator
211 Switch from Desktop/PC. y
6.53 There should not be any single point of failure in the entire solution. The entire
solution should be configured in high availability mode both at DC and DR with Mandator
212 inbuilt redundancy, fault tolerance, multithreaded and Load balancing feature. y
6.54 The bidder should keep the Bank’s technology team updated at all the stages
of the installation and implementation of the proposed solution. The selected Bidder
must provide training to Bank’s technology team on system fundamentals,
operating systems, application software, databases, etc. They should also be
trained in fault diagnosis and first line support. The training must enable the Bank’s
staff to maintain all software related to the EFT Switch with minimal support from
the bidder. Bidder must provide complete training plan for EFT Switch. The training
must be provided on-site at a location(s) specified by the Bank. Training manuals
must be provided along with the software documentation/ manuals complete setup
and flow and architectural diagram with complete Documentation. A periodical Mandator
213 bulletin of all updates should be shared to Bank’s switch team. y
58
6.55 Redundant MIS Server need to be installed and maintained by the bidder for Customisa
214 generation of reports as needed by the Bank with online data syncing. ble
6.56 All the existing customisation and reports should be properly migrated to new Customisa
215 proposed switch proposed by the bidder. ble
6.57 Backup and restoration of the backup should be provided by the bidder,
Backup, storage and restoration of data related to the EFT switch and associated Mandator
216 services, in a secure and reliable manner need to be implemented by bidder. y
6.58 The bidder’s representative will be single point of contact for resolving all Mandator
217 hardware/software /others issues for the bank. y
6.59 The bidder will have to conduct regular DR drills as advised by Bank from time
to time (for at least 4 times a year) or as advised by RBI/ Settlement Agency/ NPCI,
or decided by Bank etc. The bidders support staff should coordinate with all related
vendors for smooth DR drill activity. A detailed report is required after every DR Drill
in Bank’s format. Bank will share the format at the time of finalization of SLA with
successful bidder. Successful bidder needs to close all switch related issue raised Mandator
218 by Bank team within one week of every DR drill completion. y
6.60 The successful bidder should ensure that the technical personnel are available
exclusively for the proposed solution. Person involved in the project must have 5
years of experience in the field of proposed EFT Switch support and have in-depth
knowledge of the solution provided.
The bidder will have to provide mission critical support for both hardware and
software for the proposed solution. The mission critical support includes 24X7X365
support with site engineers for hardware and software. The detailed SLAs for EFT
Switch and uptime, call response time and other requirements stipulated will be a Customisa
219 part of the agreement. ble
Annexure O -
Details of transaction simulation plan for Stress Testing.

- Details of transaction simulation plan for doing Stress testing of offered solution.
Annexure P
Documents to be submitted:
Sl No. Document Page from Page to
1 Documents as defined in
Annexure C for eligibility
criteria
2 Back to Back
59
commitmentfrom
Hardware vendor for
system uptime
3 PCI DSS/ PA DSS

certificate
4 Earnest Money Deposit
5 Declaration/OEM
Commitment as per
clause 15 of RFP
Signature and
Seal of Bidder
60
Annexure Q:
40.2 Format for Commercial Bids
Total cost of ownership calculation – under Outsourced basis under captive Model for 5yrs
S.No. Particulars Unit Cost Quantity Total Amount=

Unit Cost
*Quantity(inRs.)
1 Financial Transaction Cost as per Scope defined in Per 274 Crore [A]
RFPover the contract period of five years (*) Transaction
Cost
(15,00,000*365*5)
2 Non-Financial Transaction Cost as per Scope Per 274 Crore [B]
defined in RFP over the contract period of five yearsTransaction
(*) Cost
3 Cost of one time Implementation and migration from 1 [C]
Electra 7.3.(Bidder has to coordinate with the
existing vendor for any support and timely
completion
4 Customization Cost per person day Per person 1000 days [D]
switch to proposed solution day Cost
5 Per Person Per Month Cost of dedicated resource 2 persons *60 [E]
for 5 years for DCMS at Bank’s premises. months
This requirement is for card management and pin
printing at card department of central bank of India
.apart from this adequate nos. of resources for
smooth functioning of ATM switch solution at Bank
DC/DRC as per SLA. Clear breakup of number of
resources should be provided.
TCO (A + B+ C + D + E)
1 The quantity mentioned is only for the purpose of calculation of TCO to arrive at the L1 vendor. Actual
number may vary which the vendor has to support at the same rate quoted in the bid. The actual count shall be
arrived after completion of reconciliation for both financial, non-financial and DCMS transactions..
2. Bidders to strictly quote in the format and for periods as mentioned above.
3. No counter condition/assumption in response to commercial bid will be accepted. Bank reserves the right to
reject such bid
4. The price quoted by the bidder should be inclusive of the cost of customization for the features which are
stated as Customization required by the bidder.
5. Customisation cost – Per person day cost for Bank’s any future customization requirements which is not part
of original requirement as given in RFP is to be provided.
6. The efforts being put in for customization should be justified by the vendor through the FPA (functional point
analysis) method and approved by Bank’s internal effort estimation committee.
7. No minimum transactions can be assured; transaction will be paid on actuals. The total transaction given in
the TCO is only indicative, it may increase or decrease.
8. Network termination at vendor end for all ATMs will be borne by the successful bidder, if applicable.
9. Cost of 200 person days per year should be provided free of cost for customizations.
61
Annexure R: Guidelines, Terms & Conditions and Process Flow for E-procurement Auction
E-Procurement Rules for Reverse Auction
1. The Bidder is required to submit the indicative price exclusive of taxes, Octroi & Entry tax; in a separate sealed cover
envelope. Any Bidder, whose technical bid has not been found acceptable, will be entitled to take back the unopened
envelope containing indicative price. For the purpose of arriving at Start Bid price the Bank will take into cognizance the
indicative rates offered by the Technically Qualified Bidders in which process the Bidder will not be involved. There would
however be no compulsion on the part of the Bank to accept the indicative prices as Bench Mark for determining the Start
Bid price and the Bank may at its discretion use any other process / methodology to determine the Start Bid Price without
having to disclose the basis to the Bidders.
2. A reverse auction event will be carried out by an agency appointed by the Bank, among the Technically Qualified
Bidders, for providing opportunities to the Bidders to bid dynamically. At the end of reverse auction process, the lowest
bidder (L1) in reverse auction process will be identified.
3. In case the lowest bidder fails to honour their commitment given during reverse auction event, action as deemed fit
shall be taken.
Reverse Auction Event Information
The short listed Bidders after the technical evaluation stage will participate in the reverse auction
conducted by an agency appointed by the Bank.
Date for Reverse Auction training: Will be informed after Technical Evaluation of bids.
Date and time of reverse auction: Will be informed after Technical Evaluation of bids.
Terms & Conditions of Reverse Auction

1. TRAINING: An agency appointed by the Bank will conduct adequate training to the technically qualified Bidders
on the bidding process. The Bidder has to participate in the training at their own cost.
2. LOG IN NAME & PASSWORD: Each technically qualified Bidder will be assigned a Unique User Name &
Password by the agency appointed by the Bank. The Bidders are requested to change the Password and edit the
information in the Registration Page after the receipt of initial Password from the agency appointed by the Bank.
All bids made from the Login ID given to the Bidder will be deemed to have been made by the Bidder.
3. BIDS PLACED BY BIDDER: The bid of the Bidder will be taken to be an offer to sell. Bids once made by the
Bidder cannot be cancelled. The Bidder is bound to sell the material as mentioned above at the price that they
bid.
4. LOWEST BID OF BIDDER: In case the Bidder submits more than one bid, the lowest bid will be considered as
the Bidder’s final offer to sell
5. AUCTION TYPE: The Bidders will be able to view the rank of different Bidders. The Bidder will not be able to
view the current lowest price on the portal.
62
6. VISIBLITY TO BIDDER: The Bidder shall be able to view the following on his screen along with the necessary
fields:
- Rank of other Bidders
- Rank of the Bidder
7. MASKED NAMES: The original names of the Bidders shall be masked in the Reverse Auction and they shall be
given dummy names. After the completion of the Reverse Auction event, the agency appointed by the Bank shall
submit the Report to CBI with the original names displayed.
8. GENERAL TERMS & CONDITIONS: Bidders are required to read the “Terms and Conditions” section of the
auctions site (of the agency concerned, using the Login IDs and passwords given to them.
9. OTHER TERMS & CONDITIONS:
- The Bidder shall not involve himself or any of his representatives in Price manipulation of any kind directly
or indirectly by communicating with other Bidders
- The Bidder shall not divulge either his Bids or any other exclusive details of CBI to any other party.
- CBI’s decision on award of Contract shall be final and binding on all the Bidders.
- CBI can decide to extend, reschedule or cancel any Auction. Any changes made by CBI after the first
posting will have to be accepted if the Bidder continues to access the site after that time.
- CBI and the agency shall not have any liability to Bidders for any interruption or delay in access to the site
irrespective of the cause.
- CBI and the agency are not responsible for any damages, including damages that result from, but are not
limited to negligence. The agency will not be held responsible for consequential damages, including but
not limited to systems problems, inability to use the system, loss of electronic information etc.
N.B.
- All the Bidders are required to submit the Reverse auction process compliance Form after the training program
duly signed to CBI. After the receipt of the Agreement Form, Log in ID & Password shall be allotted to the
Technically Qualified Bidders.
-
Auction ENGLISH REVERSE NO TIES AUCTION
Format
There is only 1 Bidder at a particular position / rank, which means 1 L1, 1 L2 & so
on. The criteria followed here is of Price only. So, the Bidder who quotes the
lowest Price is declared as the winner of the Auction.
A Bidder here can revise his bids. The revised price should be lower than the L-1
price at that point of time.
Bidding You should complete the following steps:

Process
and Participate in the training Program for bidding by the agency appointed by the
Timeline Bank on the dates mentioned in this document
You should be prepared with competitive price quotes on the day of the bidding
event. Participate in the online bidding event.
Start bid Start bid price is the upper/ ceiling price of the contract value fixed by CBI for the
price reverse auction event. Bidders can bid only lower than the start bid price.
Start bid price shall be available to the Bidders during the start of the auction on
the auction site.
63
Bid Bid Decrement is the fixed amount by which, or by multiples of which, the next bid
Decreme value can be decreased.
nt Bid Decrement shall be available to the Bidders during the start of the auction on
the auction site.
Bid Price Kindly mention the bid price basis i.e. the price quoted in the reverse Auction
in reverse shall be lump sum exclusive of all taxes.
auction
Auto Auto Bid function shall be disabled during the e- procurement auction
Bids:
Auction The auction will be of 1 hour duration. In case there is a bid by any Bidder within
Duration 5 minutes of closing of the auction, the auction will be extended by another 5
minutes. Such extension will be allowed to continue till no quote is placed within 5
minutes of the last quote or 30 minutes whichever is lower. In any event the
auction process deems to have concluded by 90 minutes from the start of the
auction. Auto-bid feature will be disabled from the start time of bidding. This
feature will be explained during training.
Price Bid  At the end of reverse auction process, L1 of Reverse Auction will be
evaluatio identified.
n and  CBI reserves the right to reject any or all the bids without assigning any
reason whatsoever.
award of
purchase
order
The above terms and conditions are acceptable to us.
Seal of the Bidder Signature of the Bidder
64
41 CONTRACT PERIOD
The contract period will be for a period of Five Years from the date of Agreement. The selected bidder needs to
execute a Service Level Agreement (SLA) with the BANK covering all terms and conditions of this RFP. SLA
will cover performance and availability of the solution deployed for EFT solution. The performance of the
selected bidder shall be reviewed every quarter and the Bank reserves the right to terminate the contract at its
sole discretion by giving three months’ notice without assigning any reasons thereof. Any offer falling short of
the contract validity period (Five Years from the date of Agreement) is liable for rejection. The contract period
may be extended by another Five years at the sole discretion of the Bank and satisfactory performance of the
solution.
42 PLACING THE ORDER
Orders for “End to End EFT ATM Switch Solution and Debit Card Management System on Outsourced
basis under captive Model” shall be placed by the Central Office of the Bank. The vendor shall give
acceptance within 7 days from the date of receipt of the purchase order. If the acceptance is not received
within 7 days then it will be presumed as accepted. The implementation period is counted accordingly.
Bank has right to cancel the order if the same is not accepted by the bidder within a period of 7 days from the
date of purchase order, otherwise it will be considered as accepted. However, Bank has the right to cancel the
order, if the same is not accepted within 7 days from the date of receipt of the order.
Non Payment of Professional Fees: If any of the items/activities as mentioned in the price bid are not taken
up by the Bank during the course of this assignment, the Bank will not pay the professional fees quoted by the
vendor in the Price Bid against such activity/item.
43 AUDIT BY THIRD PARTY

Bank at its discretion may appoint third party for auditing the activities of onsite/offsite services and operations
of entire services provided to the Bank.
44 ORDER CANCELLATION (TERMINATION)
BANK reserves the right to cancel the contract placed on the selected bidder and recover expenditure incurred
by the BANK under the following circumstances:-
44.1 The selected bidder commits a breach of any of the terms and conditions of the bid.
44.2 The bidder goes into liquidation, voluntarily or otherwise.
44.3 An attachment is levied or continues to be levied for a period of seven days upon effects of the bid.
44.4 If the selected bidder fails to complete the assignment as per the time lines prescribed in the RFP and
the extension if any allowed, it will be a breach of contract. The Bank reserves its right to cancel the order
in the event of delay and forfeit the bid security as liquidated damages for the delay.
44.5 If deductions on account of liquidated damages exceeds more than 10% of the total contract price.
44.6 After award of the contract, if the selected bidder does not perform satisfactorily or delays execution of
the contract, BANK reserves the right to get the balance contract executed by another party of its choice
by giving one month’s notice for the same. In this event, the selected bidder is bound to make good the
additional expenditure, which BANK may have to incur in executing the balance contract. This clause is
applicable, if for any reason, the contract is cancelled.
44.7 BANK reserves the right to recover any dues payable by the selected bidder from any amount
outstanding to the credit of the selected bidder, including the pending bills and/or invoking the bank
guarantee under this contract.
65
45 CONSEQUENCES OF TERMINATION
45.1 In the event of termination of the Contract due to any cause whatsoever, [whether consequent to the
stipulated term of the Contract or otherwise], BANK shall be entitled to impose any such obligations
and conditions and issue any clarifications as may be necessary to ensure an efficient transition and
effective business continuity of the Service(s) which the selected bidder shall be obliged to comply with
and take all available steps to minimize loss resulting from that termination/breach, and further allow
the next successor Vendor to take over the obligations of the erstwhile Vendor in relation to the
execution/continued execution of the scope of the Contract.
45.2 In the event that the termination of the Contract is due to the expiry of the term of the Contract, a decision
not to grant any (further) extension by BANK, the selected bidder herein shall be obliged to provide all
such assistance to the next successor Bidder or any other person as may be required and as BANK
may specify including training, where the successor(s) is a representative/personnel of BANK to
enable the successor to adequately provide the Service(s) hereunder, even where such assistance is
required to be rendered for a reasonable period that may extend beyond the term/earlier termination
hereof.
a) Nothing herein shall restrict the right of BANK to invoke the Performance Bank Guarantee and
other guarantees, securities furnished, enforce the Deed of Indemnity and pursue such other
rights and/or remedies that may be available to BANK under law or otherwise.
b) The termination hereof shall not affect any accrued right or liability of either Party nor affect the
operation of the provisions of the Contract that are expressly or by implication intended to come
into or continue in force on or after such termination.
45 FORCE MAJEURE
Force Majeure is herein defined as any cause, which is beyond the control of the selected bidder or BANK as
the case may be which they could not foresee or with a reasonable amount of diligence could not have
foreseen and which substantially affect the performance of the contract, such as:
a. Natural phenomenon, including but not limited to floods, droughts, earthquakes and epidemics
b. Acts of any government, including but not limited to war, declared or undeclared priorities, quarantines
and embargos
c. Terrorist attack, public unrest in work area
Provided either party shall within 10 days from occurrence of such a cause, notify the other in writing of such
causes. The bidder or BANK shall not be liable for delay in performing his/her obligations resulting from any
force majeure cause as referred to and/or defined above. Any delay beyond 30 days shall lead to termination
of contract by parties and all obligations expressed quantitatively shall be calculated as on date of termination.
Notwithstanding this, provisions relating to indemnity, confidentiality survive termination of the contract.
46 CONFIDENTIALITY
The bidder must undertake that they shall hold in trust any Information received by them, under the
Contract/Agreement, and the strictest of confidence shall be maintained in respect of such Information. The
bidder has also to agree:
 To maintain and use the Information only for the purposes of the Contract/Agreement and only as
permitted by BANK;
66
 To only make copies as specifically authorized by the prior written consent of BANK and with the same
confidential or proprietary notices as may be printed or displayed on the original;
 To restrict access and disclosure of Information to such of their employees, agents, strictly on a "need
to know" basis, to maintain confidentiality of the Information disclosed to them in accordance with this
Clause and
 To treat all Information as Confidential Information.
47 NON-TRANSFERABLE OFFER
This Request for Proposal (RFP) is not transferable. Only the bidder who has purchased this document in its
name or submitted the necessary RFP price (for downloaded RFP) will be eligible for participation in the
evaluation process.
48 PRELIMINARY SCRUTINY
BANK will scrutinize the offers/bids to determine whether they are complete, whether any errors have been
made in the offer/bid, whether required technical documentation has been furnished, whether the documents
have been properly signed, and whether items are quoted as per the schedule.
BANK may, at its discretion, waive any minor non-conformity or any minor irregularity in an offer/bid. This shall
be final, conclusive and binding on all bidders and BANK reserves the right for such waivers.
49 NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER/BID
BANK shall be under no obligation to accept the lowest or any other offer received in response to this offer
notice and shall be entitled to reject any or all offers without assigning any reason whatsoever. BANK has the
right to re-issue tender/bid. BANK reserves the right to make any changes in the terms and conditions of
purchase that will be informed to all bidders. BANK will not be obliged to meet and have discussions with any
bidder, and/or to listen to any representations once their offer/bid is rejected. Any decision of BANK in this
regard shall be final, conclusive and binding upon the bidder.
The selected bidder shall preserve all documents provided by or originating from BANK and all documents
produced by or from or for the bidder in the course of performing the Service(s) in accordance with the legal,
statutory, regulatory obligations of BANK in this regard.
50 OTHER TERMS & CONDITIONS
50.1 Bidder shall not charge any fee to the Bank for certification of new makes and models of machines.
50.2 The Hardware OEMs should give back to back guarantee for the uptime.
50.3 There shall be no single point of failure in the entire setup of DC and DR
50.4Successful bidder should arrange for simulators of respective interchanges for testing.
50.5Integration with the Bank’s FRM solution should be done without any additional cost to the Bank.
Annexure – I
67
(Tender offer forwarding letter)
Tender Reference No.:
Date:
Deputy General Manager-DIT
Central Bank of India
Plot No 26, Sector 11,
CBD Belapur, Navi Mumbai - 400614.
Dear Sir/Madam,
Sub: Your RFP for “End to End EFTATM Switch Solution and Debit Card Management System on
Outsourced basis under captive Model”
With reference to the above RFP, having examined and understood the instructions including all annexure,
terms and conditions forming part of the Bid, we hereby enclose our offer for “End to End EFT ATM Switch
Solution and Debit Card Management System on Outsourced basis under captive Model” as mentioned
in the RFP document forming Technical as well as Commercial Bidsbeing part of the above referred Bid.
In the event of acceptance of our Technical as well as Commercial Bids by the Bank we undertake to
commence End to End EFT ATM Switch Solution and Debit Card Management System on Outsourced
basis under captive Model and as per your purchase orders.
In the event of our selection by the Bank for undertaking End to End EFT ATM Switch Solution and Debit
Card Management System on Outsourced basis under captive Model, we will submit a Performance
Guarantee for a sum equivalent to 10% of the project cost for a period of Five years effective from the month
of execution of Service Level Agreement in favour of the BANK.
We agree to abide by the terms and conditions of this tender offer till 180 days from the date of opening of the
bid and our offer shall remain binding upon us which may be accepted by the Bank any time before expiry of
180 days.
Until a formal contract is executed, this tender offer, together with the Bank’s written acceptance thereof and
Bank’s notification of award, shall constitute a binding contract between us.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive.
We enclose the following Demand Drafts:
1. DD/Banker’s Cheque No. xxxxxx dated xxxxxx for Rs. 5000/- (Rupees Five Thousand only) as Cost of RFP
Document &
2. DD/Pay order No. xxxxxx dated xxxxxx for Rs. 60,00,000/- (Rupees Sixty lakhs only) as EMD .
Dated this day of 2016

Signature:
(In the Capacity of)
Duly authorized to sign the tender offer for and on behalf of
68
Annexure - II
Format for Bank Guarantee
BANK GUARANTEE
TO
_______________
_______________
_______________
Whereas ____________________ having its registered office at ________________________________

(hereinafter called “the Bidder”) has to submit its bid dated ___________ for the supply and installation of
Computer Hardware, Software and Peripherals as specified in Schedule of requirement against Tender
Reference NO.___________________________( hereinafter called “the Tender”)
KNOW ALL MEN by these presents that we _______________________ having our Corporate Office at
_______________ ( hereinafter called “the Bank”) are bound to Central Bank of India, ( hereinafter called “The
Purchaser”) in the sum of Rs._________ ( Rupees ____________________ only ) for which payment well and
truly to be made to the Purchaser, the Bank binds itself, its successors and assigns by these presents.
The conditions of this obligation are:
1. If the Bidder withdraws their Bid during the period of Bid validity specified in the Tender: OR
2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the period of Bid
validity -
a. Fails or refuse to execute the Contract or the Agreement/Forms as required OR
b. Fails or refuse to furnish the Performance Security, in accordance with the instruction to Bidder.
We, ____________________________________________________ under take to pay to the Purchaser up

to an amount of Rs.___________(Rupees ______________________ only) upon receipt of its first written
demand, without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser
will note that the amount claimed by it is due to it owing to the occurrence of anyone or both of two conditions
specifying occurred condition or conditions.
Notwithstanding anything contained hereinabove;

1. Our liability under this Bank Guarantee shall not exceed Rs.__________ (Rupees _____________
only)
2. This Bank Guarantee shall be valid up to ___________
3. We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and
only if you serve upon us a written claim or demand on or before ___________. After which the bank
shall be discharged from its liabilities.
4. Date this -------------------- day of ------------------ 2016 at ----------
For and on behalf of -------------------------- Bank.
sd/- -----------------------------------------
69
Annexure-III
FORMAT FOR PERFORMANCE BANK GUARANTEE
TO,
CENTRAL BANK OF INDIA

MUMBAI
-----------------.
In consideration of M/s Central Bank of India having Registered Office at Chandermukhi Building, Nariman
Point, Mumbai 400 021 (hereinafter referred to as “Purchaser”) having agreed to purchase “End to End EFT
ATM Switch Solution and Debit Card Management System on Outsourced basis under captive Model”
(hereinafter referred to as “Goods”) from M/s ----------------------------- (hereinafter referred to as “Contractor”) on
the terms and conditions contained in their agreement/purchase order No------- dt.------------ (hereinafter
referred to as the “Contract”) subject to the contractor furnishing a Bank Guarantee to the purchaser as to the
due performance of the “End to End EFT ATM Switch Solution and Debit Card Management System on
Outsourced basis under captive Model”, as per the terms and conditions of the said contract, to be supplied
by the contractor and also guaranteeing the maintenance, by the contractor, of the “End to End EFT ATM
Switch Solution and Debit Card Management System on Outsourced basis under captive Model” as per
the terms and conditions of the said contract;
1) We, --------------------------- (Bank) (hereinafter called “the Bank”), in consideration of the premises and at the
request of the contractor, do hereby guarantee and undertake to pay to the purchaser, forthwith on mere
demand and without any demur, at any time upto --------------------- any money or moneys not exceeding a total
sum of Rs---------(Rupees-----------only) as may be claimed by the purchaser to be due from the contractor by
way of loss or damage caused to or would be caused to or suffered by the purchaser by reason of failure of
“End to End EFT ATM Switch Solution and Debit Card Management System on Outsourced basis under
captive Model” to perform as per the said contract, and also failure of the contractor to maintain the “End to
End EFT ATM Switch Solution and Debit Card Management System on Outsourced basis under captive
Model” and systems as per the terms and conditions of the said contract.
2) Notwithstanding anything to the contrary, the decision of the purchaser as to whether “End to End EFT
ATM Switch Solution and Debit Card Management System on Outsourced basis under captive Model”
has failed to perform as per the said contract, and also as to whether the contractor has failed to maintain the
“End to End EFT ATM Switch Solution and Debit Card Management System on Outsourced basis under
captive Model” and systems as per the terms and conditions of the said contract will be final and binding on
the Bank and the Bank shall not be entitled to ask the purchaser to establish its claim or claims under this
Guarantee but shall pay the same to the purchaser forthwith on mere demand without any demur, reservation,
recourse, contest or protest and/or without any reference to the contractor. Any such demand made by the
purchaser on the Bank shall be conclusive and binding not withstanding any difference between the purchaser
and the contractor or any dispute pending before any Court, Tribunal, Arbitrator or any other authority.
3) This Guarantee shall expire on -----------------; without prejudice to the purchaser’s claim or claims demanded
from or otherwise notified to the Bank in writing on or before the said date i.e --------- (this date should be date
of expiry of Guarantee).
70
4) The Bank further undertakes not to revoke this Guarantee during its currency except with the previous
consent of the purchaser in writing and this Guarantee shall continue to be enforceable till the aforesaid date of
expiry or the last date of the extended period of expiry of Guarantee agreed upon by all the parties to this
Guarantee, as the case may be, unless during the currency of this Guarantee all the dues of the purchaser
under or by virtue of the said contract have been duly paid and its claims satisfied or discharged or the
purchaser certifies that the terms and conditions of the said contract have been fully carried out by the
contractor and accordingly discharges the Guarantee.
5) In order to give full effect to the Guarantee herein contained you shall be entitled to act as if we are your
principal debtors in respect of all your claims against the contractor hereby Guaranteed by us as aforesaid and
we hereby expressly waive all our rights of surety-ship and other rights if any which are in any way inconsistent
with the above or any other provisions of this Guarantee.
6) The Bank agrees with the purchaser that the purchaser shall have the fullest liberty without affecting in any
manner the Bank’s obligations under this Guarantee to extend the time of performance by the contractor from
time to time or to postpone for any time or from time to time any of the rights or powers exercisable by the
purchaser against the contractor and either to enforce or forbear to enforce any of the terms and conditions of
the said contract, and the Bank shall not be released from its liability for the reasons of any such extensions
being granted to the contractor for any forbearance, act or omission on the part of the purchaser or any other
indulgence shown by the purchaser or by any other matter or thing whatsoever which under the law relating to
sureties would, but for this provision have the effect of so relieving the Bank.
7) The Guarantee shall not be affected by any change in the constitution of the contractor or the Bank nor shall
it be affected by any change in the constitution of the purchaser by any amalgamation or absorption or with the
contractor, Bank or the purchaser, but will ensure for and be available to and enforceable by the absorbing or
amalgamated company or concern.
8) This guarantee and the powers and provisions herein contained are in addition to and not by way of
limitation or in substitution of any other guarantee or guarantees heretofore issued by us (whether singly or
jointly with other banks) on behalf of the contractor heretofore mentioned for the same contract referred to
heretofore and also for the same purpose for which this guarantee is issued, and now existing un-cancelled
and we further mention that this guarantee is not intended to and shall not revoke or limit such guarantee or
guarantees heretofore issued by us on behalf of the contractor heretofore mentioned for the same contract
referred to heretofore and for the same purpose for which this guarantee is issued.
9) Any notice by way of demand or otherwise under this guarantee may be sent by special courier, telex, fax or
registered post to our local address as mentioned in this guarantee.
10) Notwithstanding anything contained herein:-
i) Our liability under this Bank Guarantee shall not exceed Rs--------(Rupees-------
--only);
ii) This Bank Guarantee shall be valid up to ----------------------; and
iii) We are liable to pay the Guaranteed amount or any part thereof under this
Bank Guarantee only and only if you serve upon us a written claim or demand
on or before -----------------(date of expiry of Guarantee).
71
11) The Bank has power to issue this Guarantee under the statute/constitution and the undersigned has full
power to sign this Guarantee on behalf of the Bank.
Date this -------------------- day of ------------------ 2016 at ----------
For and on behalf of -------------------------- Bank.
sd/- -----------------------------------------
72
Annexure-IV
List of reports generated from current Switch:
S.N Report Title Report Type

o.
1 VENDOR WISE ADMIN REPORT Daily
2 SUCCESSFUL ATM TXN Daily
3 TATA ATM STATUS Daily-1 Times (12:00 AM)
4 TATA ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
5 TATA ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
6 FSS ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
7 FSS ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
8 AGS ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
9 AGS ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
10 FIS ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
11 FIS ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
12 PRIZM ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
13 PRIZM ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
14 MPHASIS ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
15 MPHASIS ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
16 EPS ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
17 EPS ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
18 DIEBOLD ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
19 DIEBOLD ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
20 NCR ATM STATUS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
21 NCR ATM COUNTERS Daily-7 Times (6:00 / 10:00 / 12:00/14:00/
16:00/18:00 / 21:00 )
22 ATM_BAL.REP_ACCURA Daily
23 ATM_BAL.REP_CISB Daily
24 ATM_BAL.REP_DBOLD Daily
25 ATM_BAL.REP_FSS Daily
26 ATM_BAL.REP_AGS Daily
27 ATM_BAL.REP_FIS Daily
28 ATM_BAL.REP_MPHASIS Daily
29 ATM_BAL.REP_NCR Daily
73
30 ATM_BAL.REP_PRISM Daily
31 ATM_BAL.REP_dieboldDBO Daily
32 ATM_LIST Daily
33 OPTICASH FSS Daily
34 OPTICASH DBOLD Daily
35 LOYALTY Daily
36 IBR / ZIP Daily
37 PG_REJ / ZIP Daily
38 SWT_FILE / ZIP Daily
39 CASH_REP / ZIP Daily
40 DASHBOARD / ZIP Daily
41 TXNS_FSS_ALL_ATMS / ZIP Daily
42 NO_TXN_FSS_ATM Daily
43 NO_TXN_TATA_ATM Daily
44 ACQ VISA ON DEMAND
45 ACQ NFS ON DEMAND
46 ISSUER NFS ON DEMAND
47 ACQ MDS Daily
48 ATM_CHK_STAT_REQ / ZIP Daily
49 BRN_CHK_STAT_REQ / ZIP Daily
50 AMALGAMATED ATM WISE / ZIP ON DEMAND
51 AMALGAMATED BRANCH WISE /ZIP ON DEMAND
52 ATM SUMMARY / ZIP ON DEMAND
53 ATMCWD ON DEMAND
54 BRANCHCWD ON DEMAND
55 EXCEPTION / ZIP Daily
56 DR_Status /ZIP Daily
57 Friday Report Weekly
58 RBI Monthly
59 ATM ALL Transactions - TCBIL Monthly
60 ATM ALL Transactions - FSS Monthly
61 MDS Quarterly
62 VISA Quarterly
63 EOD Balance File Daily
64 Card Hotlisted Details Daily
65 VISA QOC Quarterly
66 MCI QMR Quarterly
67 INSURANCE REPORT Monthly
68 PLATINUM CARD REPORT Monthly
69 RUPAY MIS Weekly
70 ATM_BILLING_REPORT Monthly
71 DEBIT CARD AUDIT REPORT Monthly
72 ACTIVATED RUPAY CARDS UNDER PMJDY SCHEME Weekly
PERSONALIZED CARD PRODUCTION/MACHINE FILE
73 Daily
GENERATION
74
74 RECARD PRODUCTION/MACHINE FILE GENERATION Daily
75 PGN FILE UPLOAD Daily
76 UPLOAD REPORTS Daily
77 CARD DUMP Daily
78 MISSING MACHINE FILE CONFIRMATION Daily
79 RRB CARD PRODUCTION Daily
80 RRB CARD PRODUCTION REPORT Daily
81 ATM Down Report Daily Twice
*********************************THE END***********************************
75

Atm Switch RFP

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Tender Reference Number: CO: DIT: PUR: 16-17:231

Request for Proposal (RFP) for

Date: 07th November,2016

1 INVITATION FOR TENDER OFFERS

1. Invitation for Tender Offer

Dy. General Manager-IT

Tender Reference CO:DIT:PUR:2016-17:231

Fees for RFP Document (non-

Earnest Money Deposit by Banker

Availability of RFP document for

Date, Time and Venue of Pre-bid 15/11/2016 at 15.00 Hrs

Dy. General Manager - DIT,

3.1 THE MASTER RFP

This document is the master RFP consisting of:

3.2 ANNEXURE SEEKING RESPONSE FOR EVALUATION

SL NO ANNEXURE DESCRIPTION Check

Certification of incorporation should be submitted.

Certificate from customer(s) / copies of POs should be submitted.

Certificate of satisfactory working from the respective Bank should be submitted.

An undertaking should be submitted.

6. In case of any acquisition/merger/ takeover of the service provider/solution provider

An undertaking should be submitted.

Certificate from customer(s) should be submitted.

Certificates should be submitted.

Audited Financial balance sheets /certificate from auditor are required.

A self-declaration should be provided.

A self-declaration should be provided

A certificate from the customer should be provided.

Necessary certificates should be provided.

An undertaking for the same should be submitted.

An undertaking to this effect must be submitted on their letterhead.

Attested Photocopies of relevant documents / certificates should be submitted as proof in support of

6 REQUIREMENT / SCOPE OF WORK

6.6 Solution should provide like to like DR infrastructure (Replica of production).

6.6.1 DR setup should be in High Availability mode.

6.12 Solution should support following services at ATMs –

6.12.1 Cash Withdrawal

6.14 Solution should support following interfaces –

6.17.1 Card Issuance

6.27 Solution should support following authorization/ authentication/ security features/mechanism –

6.27.13 Dynamic generation of terminal session key must be available.

6.46.1 Complete maintenance, management, monitoring, troubleshooting, Customer/ Branch/Reconciliation

6.48 Source Code/ Escrow arrangement –

Migration Strategy for Cards

Data Migration from old switch to new switch

Pre – Migration Activities

Data Extraction and Loading in New switch –

Transition from existing vendor to selected bidder

6.51 Solution should allow phased migration to mitigate any risk.

Successful bidder shall ensure to provide the following:-

Analyse machine performance and suggest improvement

Accounting and Reconciliation:

described in the RFP as per the requirement of reconciliation team

ired by the Bank,

secure and reliable manner

configuration data for the EFT switch and associated

Fraud detection and protection:

the payment transactions for bank issued cards.

detect possible fraudulent activity using the Bank issued cards