ATM RESPONSE CODES

Sl Response Base-24 Explanation in Detail for the Response Codes

No Description and Action Points

Codes
for the
Response
code
1 000 Approved Approved Transactions with account balances being
with returned with transaction responses. A
balances transaction with this code is a successful
transaction.
Approved Approved Transactions where account balances are
without not returned with transaction responses i.e.,
2 001 balances transactions like Deposit, Mini statement, PIN
Change, POS etc. Also includes acquiry
transactions, i.e., other Bank card transactions made
on our ATM. A transaction with this code is a
successful transaction.

Unauthorize Transaction declined because a restriction (viz.,

3 050 d usage Inactive, Lost, Stolen, Closed etc.) is added to card.
For e.g., Card status being inactive on account of PIN
retries exceeding the maximum number of 3 times.
Action: Depending upon the genuineness of the case,
branch may request ATM Switch in writing by way of
4 150 Unauthorize Same as Response Code 050, but with a special
d condition to capture the card.
usage
with special
5 051 condition
Expired Transaction declined because the validity of card has
card expired.
Action: Write to Cancard Division Issue Section for
replacement of card.
6 151 Expired Same as Response Code 051, but with a special
card with condition to capture the card.
special
condition
Invalid card Transaction declined as the card data is not available
7 052
or could not be retrieved from Base24 database.
Action: Contact Cancard Division / ATM Switch
 ATM RESPONSE CODES

Invalid PIN a) Transaction declined as cardholder has

8 053 entered an incorrect PIN.

b) The two PINs entered on a PIN change

transaction were not the same.
Action: Advise cardholder to use correct PIN.

Ineligible Transaction declined due to processing

10 055
transaction Restrictions imposed on the type of transaction
performed.
For e.g., cardholder tries a deposit transaction when
he is not eligible to do.
Ineligible Transaction declined as Base 24 record does not
11 056 account Contain the account type provided for
the transaction.
For e.g., cardholder selects ‘Savings’ type when only
Current A/c or Overdraft A/c is linked.

Transaction The transaction is declined because the terminal

not Owner or card issuer does not allow the
12 057 supported transaction.
For e.g., If the ATMID of a CBS ATM is not defined in
CBS host, the latter will decline the transaction with
this response code.
Action: Branches have to contact CBS team.

Insufficient The transaction is declined because the

funds with Cardholder has requested funds from an account in
no available which the available balance was less than or equal to
13 058 balance zero, under PBF processing. (Cards of CBS branches
will be declined with this response code only
irrespective of available balances being less than or
greater than zero)
Action: Advise cardholders to have enough funds in
their accounts.
 ATM RESPONSE CODES

Insufficient The transaction is declined because the

funds with Cardholder has requested funds from an account in
available which the available balance was greater than zero,
14 059 balance but less than the requested amount, under PBF
processing.
Action: Advise cardholders to have enough funds in
their accounts to honour the transaction request.

User limit The transaction is declined because the

15 060 exceeded cardholder has already reached the maximum
Number of withdrawals allowed during the
current usage accumulation period.

WithdrawalThe transaction is declined because it would cause

the cardholder’s withdrawal limit to be exceeded for
limit would
16 061 be the current usage accumulation period.
exceeded For e.g., If a debit cardholder had already drawn a
certain amount during the day and the amount that
he tries in the current attempt would exceed the per
day withdrawal limit of Rs.25000/-, this response
code will be displayed.
Action:
PIN Tries The Advise cardholders
transaction is to work
declined within the
because the
17 062 Exceeded Cardholder has already reached the maximum number
of PIN retries allowed for the current usage
accumulation period.

Withdrawal The transaction is declined because the

Limit cardholder has already reached the withdrawal limit
18 063 Already for the current usage accumulation period.
Reached For e.g., If a debit cardholder has already drawn the
maximum withdrawal limit of Rs.25000/- and makes
another attempt to draw, this response code will be
displayed.
Action: Branches have to contact CBS help desk.
 ATM RESPONSE CODES

Invalid The transaction is declined because it does not meet

19 064 Credit Card the criteria for credit set by the card issuer
Cash For card transactions. (Currently, this is not
Advance available to our credit card holders)
Amount Action: Advise other Bank credit card holders to
contact their Bank.
20 066 No This message comes when account does not have any
statement mini statement information in offline status.
information Action: Ensure generation of Mini Statement. Contact
BC Officer in case of need.
21 068 External 1)Online Decline By Branch Host:
Decline

For hotlisted card at branch level / blocked
account

22 070 System ThePINFor insufficient

block funds
in the transaction is not readable or the
error TMK is not loaded in the ATM.
Action: Contact ATM Switch.

Contact Line connectivity is not established between

23 071
Card Issuer switch and branch host.
Action: Check connectivity / contact ATM Switch.

24 072 Destination The transaction is denied because the destination to

not which the Authorization process routed the
available transaction is unavailable or a Message 24 time-out
has occurred.
Routing Action: Log to off
Base24 is unable andacquiring
route an Log up on transaction
Message
25 073 look to the respective interchange host or the card prefix
problem (first 6 digits) is not present in the database.
Action: Contact ATM Switch.

26 074 Message The transaction is denied because invalid data is

edit error encountered in the request message.
Action: Contact ATM Switch.
 ATM RESPONSE CODES

ATM REPORTS:

The following reports are available in CBS

FAST NARRATION
PATH
GLM04 To Know the balance in the system pertains to the particular GL
head

GL008 To generate ATM cash posted transaction wise

1060 For posting cash loaded to ATM

AT006 To generate ATM transaction report for the day – Contain details of
card number, account number and sequence number

AT600 For generating ATM failed transaction report for any range of
dates
AT601 To generate ATM inter branch transaction report

AT602 To generate ATM inter branch transaction report

16.4.2. The following reports are also available under Business Object

OPTION NARRATION
160001 ATM005 Report – ATM Transactions for a day
160002 ATM600 Report – ATM Transactions for a period
160003 ATM Cash GL report
160004 ATM Cash in ODD figures
160005 ATM Cash Transaction Report
160006 ATM Debit Card Particulars
160008 ATM ID wise Cash Transaction Report
ATM_607 ATM50 Transaction Report for archival period