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    Specifi C Sources of Leakage: Section 1: Chapter 2

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    Morad M Swid
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    Specifi C Sources of Leakage: Section 1: Chapter 2

    Uploaded by

    Morad M Swid
    9 views1 page
    ي

    Original Title

    ook Web 47

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    ي

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views1 page

    Specifi C Sources of Leakage: Section 1: Chapter 2

    Uploaded by

    Morad M Swid
    ي

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Section 1 : Chapter 2

    - Bad debt write-off


    - Incorrect customer data

    46% = bad data

    18%
    16%
    CDRs Late to Mediation
    14%
    Corrupt CDRs
    12% Failure to create CDRs
    10% CDRs Lost
    CDRs Late to Billing
    8%
    Fraud
    6% Rated Incorrectly
    Debt Write Off
    4%
    Incorrect Customer Info
    2%

    0%
    Phillips Group: 2003

    Figure 1.2.5 Leakage causes

    Specific Sources of Leakage


    While generalities and surveys can provide an overview of the
    leakage situation, an in-depth understanding of different leakage
    scenarios is critical to addressing revenue assurance problems.

    The following list represents a small sample of possible leakage


    points identified for carriers around the world.

    Network-Related Leakage
    - Signaling errors on switches
    - Call records not passed from switches
    - Call records not processed correctly by Mediation
    - Call records not processed correctly by billing system
    - Incorrect metering
    - System errors
    - Data corruption
    - System capacity mismatches (for example, overflows)
    - Misaligned processing or logic rules

    eXcellence in Telecommunications 19

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