What Will You Do?: Unit 5: Exploring Diversity in The Organization Activity 1: Making Choices and Decisions (20pts)

Unit 5: Exploring Diversity in the Organization
Activity 1: Making Choices and Decisions (20pts)
What will you do?
Read over the factors on the four layers of diversity model. This may be found in the features
and dimensions of diversity. Think about how the various factors influenced the choices and
decisions you made up to this point in your life. Write your answer below… .
1) Which have had a positive impact?
Geographical location, because we have higher control as how we can use or manipulate it.
We can easily decide in our favor and its effects may solely be related to the decision we
make regarding it.
2) Which have had a negative impact?

Gender under Internal dimensions, because if one is a woman or a girl, you can be easily
overpowered by men, especially if you are engaged in an organization or community that is
very alpha male dominant.
3) Which are you proud of?

Educational background as one, is very lucky to be in college or to graduate in college. It is
a privilege that is given to us and can enhance one's life.
4) Which do you try to hide from others?
Personal habits, because some might find one's personal habit be weird or out of this world.
It might create potential biases that could turn into discrimination. We know People in nature
are judgmental and hate rejection so for an individual to feel the sense of belongingness.
Activity 2: Implications of Cultural Diversity (20pts)
What will you do?
Read and understand the journal on “Cultural Diversity: Implications for Workplace
Management”
https://www.researchgate.net/publication/228892323_Cultural_Diversity_Implications_For_Work
place_Management
After reading can you give the 1) advantage and 2) disadvantage of diversity and do share a
little bit more about the 3) implication of cultural diversity in workplace management.
Advantage
Having a culturally diverse workforce can result in a competitive advantage for organizations.
Having a better understanding of national employees, local clients and customers, as well as
the local social, political and economic environment as being the specific external advantages
for these organizations and having a better understanding of other cultures is only an advantage
if it results in better interpersonal communication. Several internal advantages of having a
diverse workforce in organizations. The primary advantages expand the bounds of
organizational rationality through the increase of new ideas, new perspectives, and new
interpretations, solving skills, flexibility, and creativity within the organization.
Disadvantage
Having a culturally diverse workforce can also result in several disadvantages for organizations.
Overgeneralization and ethnocentrism are the cause of many culturally specific disadvantages.
Increasing intercultural skills and intercultural competency can decrease the incidence of
overgeneralization and ethnocentrism. Intercultural skill is defined as the ability to understand
and appreciate those from other cultures. Multicultural organizations should focus on the issues
of cultural sensitivity, cultural awareness, and behavioral skills as the first step toward
increasing general intercultural competency. Ignoring those elements of culture will erect an
unnecessary and immovable barrier to good communication.
Activity 3: Article Review on Cultural Differences (20pts)
What will you do?
Read and understand the article on “Can Cultural Differences impact Passenger Satisfaction?”
http://asia.blog.terrapinn.com/aviation/2019/01/18/airport-industry-review-can-cultural-differences-impact-passenger-
satisfaction/
After reading discuss about
1)what you have found out about cultural differences?
I found out that culture can have a substantial impact on a passenger’s travelling experience
and can affect their judgement of it. There have six dimensions are Power Distance, which
focuses on how a society handles inequalities; Individualism and Collectivism, defining the
extent to which a passenger values the happiness and wellbeing of the community surrounding
them; Masculinity, which, as opposed to Femininity, represents a preference in society for
achievement, heroism and material rewards for success and Uncertainty Avoidance, expressing
the way members of society feel in moments on uncertainty. The other dimensions considered
are Long-term Orientation, which assesses the degree “to which a society allows relatively free
gratification,” and finally Indulgence, which studies how societies balance their respect for the
past and the challenges they face in the present and future. We should know how to respect,
talk and act knowing that they do not offend to you.
2) does it really have an impact on passenger satisfaction? Why did you say so? Can you
explain further…
The answer is yes: based on this research, we can say that between 35 to 45% of the overall
customer satisfaction is impacted by a person's cultural background.” According to Coll, an
airport's best chance to succeed in customer management is to combine all dimensions to
better evaluate its passenger mix”.
Activity 4: The Travel Industry on Diversity (20pts)
What will you do?
Read and understand the article on “Why the Travel Industry Needs to Address its own
Diversity” https://www.cntraveller.com/article/why-travel-industry-needs-to-address-diversity
After reading enumerate (2) reasons why the travel industry needs to address its own diversity
and explain…
- The travel industry needs to take steps to ensure diversity, that includes hiring more
people of different backgrounds and facing the unconscious bias against people of color
that still permeates society.
- The travel industry needs diversity because diversity is strength. It’s also demanded of
them by their customers and do black visitors feel safe and welcome in our destination,
do we represent diversity in our marketing and more black people should be recruited,
and promoted, in the travel industry

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Unit 5: Exploring Diversity in the Organization

Activity 1: Making Choices and Decisions (20pts)

What will you do?

1) Which have had a positive impact?

2) Which have had a negative impact?

3) Which are you proud of?

4) Which do you try to hide from others?

What will you do?

What will you do?

After reading discuss about

1)what you have found out about cultural differences?

What will you do?

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