Wander International Co., LTD

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Wander INTERNATIONAL CO., LTD.

對貨品不符而抱歉

Dear Mr. Smith:

We deeply regret to learn that the shipment did not contain the various goods you
ordered. Our shipping department has looked into the matter and apparently an error
was made in the packing instructions.

Arrangements have been made to dispatch a corrected shipment according to the list
of items you sent us, and we have enclosed the relative shipping documents.

Our telex earlier confirmed our apology and immediate replacement of the order. A
copy is enclosed for your reference. We sincerely hope the mater has not caused you
any serious inconvenience, and kindly request that you arrange to have the misplaced
shipment of goods returned at our expense

Sincerely yours,

親愛史密斯先生

職聞所裝的貨品中漏失了許多貴公司所訂的各項商品,我們深覺遺憾。 據本
公司裝運部門調查結果,發覺這是包裝指示上出的錯誤。

我們會根據貴公司寄來的訂貨單立刻安排正確的裝貨, 並隨函附上有關的裝
船文件。

我們已利用電傳方式表示我們的歉意, 同時立即更換該批訂貨。 隨函附上影


印本以供貴公司參考。 我們由衷希望沒有給公司帶來重大的困擾, 同時懇請
貴公司以本公司負擔費用,將誤送的貨品送還給我們。

敬上

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