TO WHOM IT MAY CONCERNS

ANANDA
ZULFA Hereby i would like to apply an vacancy as employee in your recent
company. That I can join immediately. My name is Ananda Zulfa. I
am with 4 year work experiences in Outsourcing Company as
Operational Manager and 14 years work experience in 5 stars, 4
stars, and 3 stars hotel industry..

My Last Position in Outsourcing Company and Liaisons as

Operational & Marketing Manager in charge for An Outsourcing
ANANDA.ZOELFA@GMAIL.COM
Company for Factory, Hotel, and Mall Man Power Supply, Cleaning
Service, Security, Driver, Packing Crew, and Building Maintenance
That based in Batam, Riau Island Province. In charge for day to day
operational in all aspect area with 208 staff in total employee. And
my Last position in Hospitality Industries as Resort General Manager
(+62) 813 6300 8323 in Secret Sumatra Surf Resort, Krui, Lampung - Indonesia, Rolling
for Room Division, Sales & Marketing, Entertainment, F&B Service &
Product, Laundry, Spa & Lounge, and Security.
Jl. Puri Besakih Blok Q No. 52,
Way Halim - Kedaton. Having a work experience in Bali - Indonesia, GCC - Middle East and
Bandar Lampung - North Iraq. 4 times as Hotels pre–opening teams. Good trainer,
Indonesia 35141 loyal, friendly, flexible and well organized, dedicated worker,
focusing on guest satisfaction, enthusiastic also confident who
always set and leading the team and communicative with the team,
interesting with art of towel and wedding decorations, hard worker
and open mind with new idea. Fluent in English. In addition to being
high energy and fast learning, I am able to work independently or in
a team. I thrive in a multicultural environment.

I believe that I have exceptional skills which make me comfortable

while performing different kinds of tasks. Because of these skills, I
have the capability to provide exceptional hotel services.

Sincerely,
Ananda Zulfa
 Zulfa, Ananda

I believe that exceptional skills which make a comfortable delegation while

performing different kinds of services.

Qualification Address Mobile E-mail

18 years in Perumnas Way Halim (+62)813 6300 8323 ananda.zoelfa@gmail.com
Hospitality Jl. Puri Besakih Q/52, Way Halim,
Industries Bandar Lampung – Indonesia
35141

Age : 36 years
ERSONAL DATA

Date of Birth : April 30, 1984

Nationality : Indonesia
Gender : Male
Marital Status : Married with one children
Permanent Residence : Indonesia

Diploma 1 Kridawisata Hospitality & Tourism Institute

EDUCATION

Field of Study in Hotel, Motel, and Restaurant Management.

(2014 – 2015) Specialty, Activities, and Society in Room Division Management
Program
IPK : 3.80
(1999 - 2002) High School DiplomaSMU Al Azhar Medan
Fields of Study in Social Science Education (IPS)
GPA : 33.56

https://www.linkedin.com/in/ananda-aqilla-zoelfa-39597b53/
 Resort General Manager Secret Sumatra Surf Resort, Krui - Lampung.
A Stylish Beach Resort with 28 light and airy villas garden view beds,
polished parquet floor, each cottages and rooms adorned with rare
piece of art and furnishings. My responsible is in all aspects Room
(April 2019 – April 2020) Division Departments including laundry department and reporting to
the Operation Manager. Also prepare all administrations, paper work,
and inventory. Cottage affords sweeping few of the Beach. In an
addition of king size

Corporate Operation & Development Manager Danka Hureco Batam.

Human Resources Management, Security Consultant & Service,
(Aug 2018 – Mar 2019) Transportation & Bus Service Provider, IT Consultant, Housing
Development, Construction & Designs, Investment Development,
Hospitality, and Restaurant.

Operational Manager PT Anugraha Ananda Arjaya Batam, Indonesia

An Outsourcing Company for Factory, Hotel, and Mall Man Power
EMPLOYMENT

(Jan 2017 – June 2018) Supply, Cleaning Service, Security, Driver, Packing Crew, and Building
Maintenance That based in Batam, Riau Island Province. In charge
for day to day operational in all aspect area with 208 staff in total
employee

Hotel Manager(Re Opening) Grand Malioboro Hotel Jambi, Indonesia

A 3* Onez Stop Entertainment Hotel in Jambi, Indonesia. A classic
modern ethnic theme. Rebranding the hotel property including the
(Dec 2015 – Dec 2016) market analyst and marketing plan. Responsible for all the hotel
operational. Direct in charge in Housekeeping Department,
Entertainment Department, and Sales & Marketing Department. The
Property provides 15 executive KTV Room, 1 Spa, Massages &
Therapy, 48 rooms (23 Superior, 15 Deluxe, 4 Junior Suite, 2 Executive
Suite), and 1 All day dining restaurant.

Junior Executive Housekeeper Intercontinental Doha the City, Qatar.

In charge for Residences & Apartments
Stylish and modern, this Doha hotel is impressive in every detail. With
(Jan 2015 – Nov 2015) 58 floors and 525 of total rooms; 233 suites room, 226 residence rooms,
3 disable rooms, 2 floors of owner’s condo makes this hotel perfect for
business and leisure in the exclusive West Bay area with a rooftop
pool at 48 floor. My responsible for the residence areas, includes of 26
floors; 1 assembly area, 16 pantries, 1 lobby residence, 3 floors parking
area, 1 all day dining restaurant, 2 groceries stores, and guest in
house laundry.

https://www.linkedin.com/in/ananda-aqilla-zoelfa-39597b53/
 HK Senior SPV (Pre-Opening AEHK role) The Sanchaya, Lagoi- Bintan
A luxurious estate with 21 light and airy villas and 9 suites afford
sweeping few of the shimmering ocean, lush garden, and a serene
man-made lagoon. In an addition of super king size beds, polished
(Mar 2014 – Oct 2014) parquet floor and Chinese-style cabinets, each villa and suites
adorned with rare piece of art and furnishings. My responsible is in all
aspects housekeeping department including laundry department
and reporting to the Executive Housekeeper. Also prepare all
administrations, paper work, and inventory.

HK Senior SPV (Pre-opening) Grand Millennium Hotel, Iraq

A luxurious 5 stars hotel with 360 revolving restaurant. Amenities wise,
they offer 253 spacious rooms, the latest technology in all meeting
(Jun 2013- Mar 2014) and venues. My responsible is handling operational of 2 properties, 1
property is Copthorne Baranan and the other one is Grand
Millennium Kurdistan.

Assistant Housekeeping Manager Club Med& GO Member, Bintan

Club Med Bintan is ultimate wellbeing gate away, 20 years old
property with artistic arrangement. This resort offer 311 rooms, divided
(Jan 2013 – Jun 2013) between 3 storey-buildings. My responsible is in all aspects
housekeeping department including laundry department and
reporting to the Executive Housekeeper. Also prepare all
administrations, paper work, and inventory.

HK Supervisor Iberotel Miramar Al Aqah, Fujairah - UAE

The Iberotel Miramar Al Aqah beach resort combines modern
comfort with a traditional Arabian ambience of well-being. It is built
in Moroccan style in a private beach area. The 321 rooms furnished in
(Mar 2011 – Oct 2012)
elegantly modern with typical manner of the country. My responsible
is running day to day operational back to back guest in house.
Maintain the linen par stock and handle the mini bar store based on
daily occupancy. Reporting to AEHK for daily PNL also responsible for
public area.

 HK Supervisor (Pre-Opening) Oryx Rotana Qatar Owned by

Qatar Airways

 Room Attendant The Ritz Carlton Uluwatu Bali (Now Ayana

Resort Bali)
(Year 2002 – Year 2010)
 Laundry Team Leader Intercontinental Jimbaran Bali

 Public Area Attendant Intercontinental Jimbaran Bali

 HK General Project Attendant The Oasis Benoa Bali

 Room Attendant, Public Area Attendant, Laundry Attendant

(Full Rotation Program) The Oberoi Seminyak Bali

https://www.linkedin.com/in/ananda-aqilla-zoelfa-39597b53/
 WORK PERSONAL
Opera 5.0  COMMUNICATION 
SKILLS

Micros  ORGANIZATION 

Excel  TEAM PLAYER 
Budgeting  CREATIVITY 
Inventory  SOCIAL 
VISION

Career Objective  Manage a property with luxurious and state of the art.
SELF DEVELOPMENT

 Excellent cross-cultural communication skills

 International living experience and regional exposure

Personal Traits
and Attitudes  Passion for continuous learning and personal growth

 Highly motivated and driven, with strong desire to

 excellent

1. To ensure the smooth and efficient operation of the Hotel

Operations, Finances, Budgets, and Maintenances also
Role Duties

monitoring all departments operation.

2. All related with Guest service, achieving maximum guest
My Roles satisfaction by providing the high standard of service,
cleanliness, and maintenance required by the hotel.
3. Developing and empowerment for all staff.
4. Managing and maximizing resources capabilities to meet the
standards of Customer satisfaction.

https://www.linkedin.com/in/ananda-aqilla-zoelfa-39597b53/
 Leading Operations Team:
Ensures that goals are being translated to the team as they relate to
guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for
providing service.
Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and
enthusiasm.
Assists employees in understanding guests’ ever-changing needs and
expectations, and exceeding them.
Managing Property Operations Function:
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest
satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied
JOB DESCRIPTION

room goals.
Performs hourly job functions as needed.
Managing And Monitoring Activities That Affect The Guest Experience:
Provides excellent customer service by being readily
available/approachable for all guests.
My Duties Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality requirements
Managing Profitability
Assists in performing required annual Quality audit with GM.
Ensures a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other
performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.
Conducting Human Resources Activities:
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed
in a timely fashion.
Daily Duties:
To ensure that the department's operational budget is in line and cost is
strictly controlled.
To ensure through effective supervision that all service offered in the
housekeeping department are always available and are carried out with
the utmost efficiency and courtesy as per department operations
manual.
To lilies with the laundry and engineering department to ensure the
smooth flow of linen supplies and repair work.
To lilies with the front office on anticipated guest trafics,
To conduct periodic inspections of all hotel areas meet standard and
maintained.

You’re sincerely

https://www.linkedin.com/in/ananda-aqilla-zoelfa-39597b53/
 Analysing

Adaptability Exploring

Resilience Networking

Leadership Collaborating

Anandazulfa
Tenacious, Detail Oriented, Results Driven Quality
Networker

Thinking
Analysing . Exploring

Ananda prefers to take decisions based on feelings or instinct rather than rely on evidence. As a result, Ananda tends
to pay attention to different views and opinions rather than spending their time analysing data.
Ananda prefers following established and proven approaches when dealing with any obstacles. Ananda appreciates
the need for authority and rules and can adjust easily to this. Ananda is generally practical and down to earth but at
times may benefit from keeping an open mind to new or novel approaches to problems.

Connecting
Networking . Collaborating

Ananda is someone who feels at ease when connecting with new people and generally has a well-developed network.
Ananda tends to keep their opinions to themselves and avoids getting involved in problems of their co-workers.
Ananda can be quite competitive and may be skeptical about people unless proven otherwise. Ananda may take
decisions without considering the viewpoints of others.

Executing
Quality . Result Driven

Ananda pays attention to details and enjoys delivering work that is of a high standard.
Ananda can lack the energy to complete tasks that they find boring and tends to work in a less systematic manner.

Progressing
Leadership . Resillience . Adaptability

Ananda recovers quickly from setbacks and does not let negativity pull them down.
Ananda prefers to work in stable environments and is uncomfortable with dealing with unplanned changes.
Ananda generally prefers to work in an individual capacity rather than lead teams.
You generally prefer to work in an individual capacity rather than lead teams.

www.snaphunt.com
 Role Fit
Roles dealing with implementing new practices, conflict management.

Roles dealing with or providing input to senior management or involving tasks that require precision and detail such as
drafting communications.

Roles which involve a lot of people interaction.

Organization Fit
Organisations that value high quality work that is precise and detailed.

Organisations that emphasize competitiveness and individual performance.

www.snaphunt.com