ABBREVIATIONS & ACRONYMS

AEDB Alternative Energy Development Board

AMI Advanced Metering Infrastructure
AMR Automated Meter Reading
AT&C Aggregate Technical and Commercial
B2B Business-to-Business
BI Business Intelligence
BW Business Warehouse
CE (Ops) Chief Engineer Operations
CE (P&E) Chief Engineer Planning and Engineering
CIS Customer Information System
CIM Common Interface Model
CP Commercial Procedures
CCO Chief Commercial Officer
CT Current Transformer
DBMS Data Base Management System
DISCO Distribution Company
D&S Design & Standards
ETL Extract, Transform and Load
FY Financial year
GIS Geographic Information System
GoP Government of Pakistan
HE Head End System
HT High Tension, or High Voltage Level
KWh Kilo Watt Hour
KPIs Key Performance Indicators
LDI Load Data Improvement (Project)
LT Low Tension, or Low Voltage Level
MDC Meter Data Collector
MDM Meter Data Management
M&E Monitoring and Evaluation
MoE Ministry of Energy
MW Megawatt
NEPRA National Electric Power Regulatory Authority

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 PESHAWAR ELECTRIC SUPPLY COMPANY
PROPOSED AMI SOP

Overview
To mitigate the difficulty in integrating smart meters of various manufacturers on the existing
landscape, SEP in collaboration with DISCOs, PITC, NTDC’s S&S and Smart Meter Manufacturers
initiated the design and development of an open architecture solution for establishing an integrated
AMI platform offering equal opportunity to all vendors. This document contains a detailed SOP of
various operations on an MDM-based Multivendor Compliant AMI platform and standardized
Universal Data Integration Layer (UDIL) to aggregate the data received from various brands of
smart meters through individual MDCs/HEs.

Proposed SOP: - After introduction of Multi-vendor compliant MDM, there are slight changes in
the previous proposed SOP of AMR meters regarding threshold of sanction load for installation of
AMR meter and procedures regarding new connection, meter replacement and various other routines
on MDM...

The existing SOP as per commercial procedure, NEPRA consumer service manual will remain intact
for New connections, Meter Change, Disconnection, Reconnection and changes in particulars of
existing consumers.

This Proposed SOP will consists of the following chapters

Chapter 1 New Connection with AMR

Chapter 2 MCO/ Meter replacement
Chapter 3 Disconnection & Reconnection
Chapter 4 Data Changes in AMR COSMOS
Chapter 5 Billing of mute AMR meters

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 Chapter No 1
New Connection with AMR Meter

1. New connection

1. New Connection will be provided under Normal NEPRA Consumer Manual and
Commercial procedure as per Existing SOP/ policy of the Authority. In the service cost
estimate, the SDO will propose one TELCO service having better service at site of
connection.
2. AMR meter will be installed for all new connection having three Phase load ranging from 5
KW and above; PESCO authority may review the minimum load for AMR Meter later on.
3. Cost of the AMR Meter will be charged as per Agreed Given Rates from MMM.
4. Reference Number will be allotted in Batch No 30 for AMR Meter
5. New AMR Meter will be drawn by SDO Operation from store and sent to M&T. M&T will
install the SIM card of proposed TELCO and will ensure proper configuration of SIM
number and related details on COSMOS. M&T will issue test check proforma containing all
the related details against AMR Meter for CT operated meters and issue job card for LT TOU
whole current AMR meter-
6. Connection will be installed by Field formation/Concerned load sanctioning authority as Per
Existing SOP/policy Under NEPRA Consumer Manual and Commercial Procedures.
7. Consumer will be billed in batch 30 after completion of all codal formalities as per Existing
Policy through RO/MIS/IT within the same month. The concerned revenue officer will
prepare the input data form for new connection to the respective computer center within two
working days of its receipt for addition on the master file.
8. The details of all installed new connections incorporated during a day will be communicated
to PESCO AMI Cell by the concerned M&T on each day through E-mail.
9. As regards the updating of new connection data on COSMOS, the new connection details
will be retrieved from ENC file and the data regarding new connection will be auto updated
as per details received from ENC meaning that for the updating of new connection details on
COSMOS ,the data processing of new connection on ENC is MUST.in case of failure of new
connection through ENC by concerned field formation/load sanctioning authority, the
concerned revenue officer will be informed to update data on COSMOS as well.RO will
process the SCO on COSMOS in the light of M&T Test Check Proforma or the job card
issued by M&T in addition to informing AMI cell. The non-processing of new connection
data through ENC will be reflected as negative KPI of the corresponding load sanctioning
authority. The detail of all officers processing new connections manually will be submitted to
CCO on monthly basis.

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 Note I:-Meter Serial Number (MSN) is the combination of Prefix for Whole Current/CT
Operated Meter and Meter Number.
Prefixes for whole current and CT operated meters of various vendors are as follows

Vendor/Make Prefix
Whole current CT Operated
Accurate 2998 2999
Creative 3298 3299
KBK 3798 3799
Microtech 3698 3699

Note II:-If the new connection is not processed within the timeline fixed by NEPRA and billing is
delayed, the responsibility will be fixed against the person responsible for delay and the same
deficiency will be reflected in Performance evaluation report of the respective officer.
Also if there is any delay beyond the competency of respective officer, an interim report
regarding the delay must be submitted to Chief Commercial Officer through proper channel
clearly showing reason of delay, the efforts made in rectification and the timeline for
completion.

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 Chapter 2
MCO/ Meter replacement

2.1 MCO for NON-AMR TO AMR METER

1. AMR Meter will be replaced under normal SOP/ policy as defined in The NEPRA
Consumer Manual and Commercial Procedure.
2. Consumer having load above 10KW must be switched to AMR meters. The minimum load
may be reviewed by PESCO later on.
3. The AMR meter will be drawn from store by respective SDO/XEN and will be sent to M&T
for insertion of SIM and proper configuration.
4. Communication of the AMR meter with MDC is checked by Test Engineer M&T and a job
card will be prepared at M&T .
5. At the time of installation, if any problem pertaining to communication with server is
occurred, PESCO AMI cell may be approached for rectifying the issue
6. MCO will be processed as per Existing SOP along with Addition data of SIM No, SIM ID
and MSN for billing in MIS.
7. The Revenue Office will prepare the input Data Form for MCO and will send to the
respective PESCO Computer Centre for updating on master file through IBS. After
successful processing of MCO by the respective PCC,the data regarding all attributes of
MCO’s will be automatically updated on COSMOS. The concerned Revenue Office will
ensure to shift the reference Number to Batch 30 before billing of next month is started.

Note:- The general batch consumers will be shifted to AMR batch through CP-142 by RO office.

2.2 MCO for AMR METER TO AMR METER

1. The AMR meter will be replaced

a) On recommendation of any checking agency (AMI,S&I) of any suspicious AMR
meter
b) On the recommendation of the SDO/XEN/SE Operation (as per Load Sanction
Authority)
The AMR damage/defective/Burnt Meter will be replaced with healthy AMR Meter
arranged from store and configured by M&T.
2. Removed AMR meter will be shifted to M&T for Joint Inspection Team consisting of SDO
Concern, Test Engineer M&T or XEN M&T or XEN M&T (AMI Cell) and XEN (O)
Concerned. The Joint inspection Team will issue detail result regarding the meter as per
existing SOP. If required, representative of meter vendor may also be included in Joint
Inspection Team.
3. If the AMR Meter is burnt or become defective due to Consumer fault as defined in NEPRA
Consumer manual and Existing Commercial Procedure, verified by the Test Engineer M&T
concern, the cost of AMR will be recovered from consumer through demand notice or debit
through Adjustment note under meter rent head. The cost of meter be recovered in any of the
following cases
a) Illegal extension of load above 15-20% tolerance of sanctioned load limit or more current
drawn than the current carrying capacity in case of whole current meter whatever the case
may be
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 b) Deliberate interference//intentionally damaging or burning of the meter by the customer.
c) Meter stolen

4. The removed damaged/Defective Meter will be handed over to Store through MRN after
proper test check proforma/Test Result.
5. Communication of the AMR meter with MDC is checked by Test Engineer M&T and a job
card will be prepared at M&T.
6. At the time of installation, if any problem pertaining to communication with server is
occurred, PESCO AMI cell may be approached for rectifying the issue
7. MCO will be processed as per Existing SOP along with changed data of MSN for billing in
MIS.
8. The Revenue Office will prepare the input Data Form for MCO and will send to the respective
PESCO Computer Centre for updating on master file through IBS. After successful processing
of MCO by the respective PCC,the data regarding all attributes of MCO’s will be
automatically updated on COSMOS.

NOTE:- In case previous sim card is intact,it will be inserted/configured with the new AMR
meter otherwise new appropriate sim card will be issued by the concerned M&T on the written
request of the concerned XEN operation.

Chapter 3
Disconnection and Reconnection
3.1 DISCONNECTION
1. The Existing SOP/ Policy of Disconnection as defined in the NEPRA Consumer Manual and
Commercial procedure as per Existing SOP/ policy of the PESCO Authority will be remain
intact for AMR Meters.
2. The supply of consumer must be disconnected via remote disconnect feature in whole current
AMR meters by SDO Concerned on nonpayment by concerned defaulting consumer.
3. The AMR Meter Removed will be shifted to M&T Concerned for testing/checking of the
AMR Meter.
4. The Healthy AMR Meter will be at the Disposal of the sub division for the time period as
defined in SOP for disconnected consumers.
5. While preparing ERO/M&T Test check Performa; additional fields of SIM No, SIM ID and
MSN will be mandatory to be mentioned manually for Disconnection purpose.
6. Removed AMR Meter will be Un-Register/Un-Assigned from the ERO Consumer Reference
No in AMR COSMOS and will be available in stock with Sub Division for installation against
other non-AMR/Defective AMR consumers after completion of all codal formalities as per
SOP.

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3.2 RECONNECTION

1. The Existing SOP/ Reconnection policy as defined in the NEPRA Consumer Manual and
Commercial procedure of the PESCO Authority will be remain intact for AMR Meters.
2. The supply of consumer can be re-connected via remote re-connect feature in whole current
AMR meters by the concerned load sanctioning authority if the meter is not removed from the
site.
3. Concern Test Engineer /M&T will configure and install the AMR meter along with SIM No,
SIM ID and MSN
4. Communication of the AMR meter with MDC will be checked by DM M&T concern and
verified by DM IT PESCO HQ Jointly.
5. RCO will be processed as per Existing SOP along with Addition data of SIM No, SIM ID and
MSN.
6. The Revenue Office will prepare the input Data Form for RCO and will send to the respective
PESCO Computer Centre. After successful processing of RCO by the respective PCC, the
concerned Revenue Office will ensure to shift the reference Number to the specified Batch
30/27(if shifted earlier from these batches) for AMR Meters before billing of next month is
started.

Chapter 4
Change in Particular of AMR Consumer on COSMOS

4. CHANGE IN PARTICULARS OF AMR CONSUMERS

1. All changes in particulars of existing AMR Consumers will be dealt with NEPRA Consumer
Service Manual and instructions contained in Commercial Procedure.
2. Concerned load sanctioning authority will initiate the Particular change in the AMR Meter OR
info on the master file which will be automatically updated on COSMOS.
3. These changes may be one of the following

A. MCO/Meter change order

B. RCO/Reconnection Order
C. ERO/Equipment Removal Order
D. Temporary Disconnection
E. Mute AMR Reason
F. Multiplying Factor Change
G. Change of Reference
H. Non AMR Meter to AMR Meter Switching
I. AMR Meter To Non AMR Meter Switching

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 J. OR Any other Info
4. All the above changes in MIS will be processed by RO office trough PCC according to the
Present SOP/ Policy as like other Meters.

Chapter 5
Billing and charging of Mute AMR Meters

5.1-GREY/ Mute Meters

1.The new term GREY meter is introduced as alarm for information/alert to the users.All those
meters which failed to communicate with MDC for more than 24 Hrs will go into grey List and if
the same communication failure continues for another 24 Hrs (Total 48 Hrs).then the meter will go
into the mute list.
2. SDO concern to check the Galaxy on daily basis for identification of grey/mute meters.
3. After mute meter is identified, SDO concern to check the AMR meter physically at site and
determine the actual reason due to which the meter has turned mute.
4. The actual reason must be updated on COSMOS by the SDO Concerned within five (5)
working days’ time from the time meter has turned mute.
5. The reason due to which the meter has turned mute must be rectified within 60 days from the
date the meter has turned mute.

5.2- Billing & Charging of Mute Meters

1. It will be the prime responsibility of MIS directorate to check all AMR E/Bills after final
printing before dispatch to field formations. In case of any mistake in the reading from AMR
input flat file due to any reason, AMI Cell PESCO HQ may be contacted so that the problem
may be resolved well before issuance of E/bills to field formations.
2. Prior to the end of its working week, SDO will check status of billing of all AMR meters and
will append the reading entry for mute AMR meters. It will be responsibility of MIS
directorate to check the data of manual billing by SDO’s of those AMR Meters, whose billing
is not carried out either due to meter fault or any other issue which result in failure of online
billing through COSMOS Software during the billing month. On the 5th working day of each
month concerned PCC will lock the data entry after which the manual entry of mute meters
would not be possible on the MDM In that case before closing of billing month, MIS will
check for exceptions in AMR Batches and will issue CP-34C for manual billing to the field
formation of those cases which could not be updated by the concerned SDO/XEN through
manual entry on COSMOS due to any technical fault beyond the competency of respective
field formation.
3. The less consumption of mute period of a meter due to the reason of defective will be
forwarded by concerned XEN Operation to RO for billing through CP-52.
4. If due to any reason the defective meter is not replaced till next billing cycle then concerned
XEN (Operation)/SDO Operation will intimate RO for allotment of defective code manually in
CP-34C.
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 5. The concerned RO will personally ensure to submit the Manual Billing data to the respective
Computer Centre for timely posting/execution.
6. SDO/XEN/SE concern to ensure that no AMR meter remains mute more than 2 months age.

5.3 Theft/Detection Charges

1. The theft/detection charges will be debited to consumers as per standing instructions
contained in NEPRA consumer service manual and updated Commercial procedure.
2. Each load sanctioning authority concerned will be responsible for checking of suspicious/slow
cases by daily monitoring on COSMOS.
3. AMI Cell will help Concerned field formation including M&T by submitting suspicious/slow
detected cases.it will be the prime responsibility of the concerned field formation and M&T (in
case of CT operated meters) or the respective field formation (in case of whole current meter)
to rectify/set right the issue within the same month and inform the AMI cell within the same
month positively.
4. AMI Cell will help concerned field formation including M&T for the actual Period of the
theft OR Loss of Energy.

Note II:-If the deficiency of slow detected consumer is not checked/set right and consequently not
charged within the timeline fixed by NEPRA and the slowness/mute status continues for more than
two months, the responsibility will be fixed against the person responsible for delay and the same
deficiency will be reflected in Performance evaluation report of the respective officer.
Also if there is any delay beyond the competency of respective officer, an interim report
regarding the delay must be submitted to Chief Commercial Officer through proper channel
clearly showing reason of delay, the efforts made in rectification and the timeline for
completion.

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