BSBDIV501-

Manage
diversity in the
workplace

SIT30816 –
Certificate
III in
Commercial
Cookery Student assessment workbook

Student Assessment Workbook RTO # 40471

CRICOS # 03666M
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©Skilled Up
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59 – 61 Curzon Street North
Melbourne VIC 3051
Phone: 03-8608 9901
assessmentcentre@skilledup.edu.au

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 BSBDIV501 - Manage diversity in the workplace
 Competency Record Summary Sheet
Student’s Name: Student’s ID:

Date of
Assessor’s Name:
completion:

Unit of Competency: SITHCCC001 Use food preparation equipment

Student Results
Assessments Satisfactory
Not
Not Completed
Satisfactory
Assessment 1: Knowledge Test □ □ □
Assessment 2: Skills demonstration 1 □ □ □
Assessment 2: Skills demonstration 2 □ □ □
Assessment 2: Skills demonstration 3 □ □ □
Assessment 3: Written Test □ □ □

Comments:

Unit Outcome:  Competent  Not Yet Competent

Is re-assessment required:
 Yes  No

Assessor’s Signature: Date:

Student’s Signature: Date:

Supplementary Assessment (If applicable)

Assessment/comments Date Assessor Name Satisfactorily
completed Completed
Yes No

Yes No

Yes No

Unit Outcome:  Competent  Not Yet Competent

Assessor’s Signature: Date:

Assessment Guidelines
What will be assessed
To complete the unit requirements safely and effectively, the individual must:
 outline formal and informal complaints procedures

 identify and outline key features of relevant current legislation regarding:

 age discrimination

 disability discrimination

 racial discrimination

 sex discrimination

 human rights

o equal opportunity.
Place/Location where assessment will be conducted
Theory assessment at: 59-61, Curzon street, North Melbourne Practical
assessment in the kitchen at: 398 Lonsdale Street, Melbourne
Resource Requirements
Pen, paper, calculator
Instructions for assessment including WHS requirements
You are required to address each question in this assessment.
Once you have completed all questions, check all responses and calculations. Your trainer
will be providing you with feedback.

Statement of Authenticity
I acknowledge that I understand the requirements to complete the assessment tasks
The assessment process including the provisions for re-submitting and academic appeals were
explained to me and I understand these processes
I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment

Student Signature: Date: / /

 Assessment Cover Sheet:
Student Details
Student Name:
Student ID:
Group No:

Assessment Details
Unit of competency: BSBDIV501 – Manage diversity in the workplace
Assessment task: 1. Written questions

Date of submission:

Assessment Outcome: Satisfactory Not Satisfactory Not Assessed

Assessor Signature:
Assessor Name:
Comments/ Feedback:

Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is
original and has not been copied or taken from another source except where this work has been correctly
acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid, reliable

and flexible assessment with this student, and I have provided
appropriate feedback. I also declare that I
have undertaken the indicated assessment integrity checks
Google check for plagiarism Yes No
Student: I have received, discussed and
Check for Copying/Collusion Yes No accepted my result as above for this task and
I am aware of my appeal rights.
Check for Authenticity(own work) Yes No
Cheating or use of model answers Yes No

Signature:......................................................... Signature:..................................................
Date:................................................................. Date:..........................................................
INSTRUCTIONS
Please complete the student details section.
This short answer assessment is one form of assessment that is used to collect evidence of
competency for this unit.
To demonstrate competence you must correctly answer all questions. Any shortfalls or wrong
responses may be followed up by your trainer in verbal, written or practical instance.
If more space is required for any answer you may attach a separate page containing name, assessment date,
unit title unit code and the assessment task number and attach this page with the current assessment task
before submission or alternatively use the back of each paper with a clear reference to the relevant
question(s).
Ensure you check your work before submitting.
Please note, once the assessor has marked your work they will provide you with feedback.
You will be required to complete other relevant assessment tasks for this unit as instructed by your teacher
or trainer.

Question 1: List 6 prohibited areas of discrimination your company’s diversity policy should
address.
1.

2.

3.

4.

5.

6.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:
Question 2: List 3 examples of policies that may cover aspects of businesses operations affected by
diversity
1.

2.

3.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 3: When should staff be made aware of the diversity policy?

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 4: Name 2 ways of prompting the diversity policy

1.

2.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:
 Question 5: What should you do if you discover areas of the anti-discrimination legislation which are not fully addre

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

stion 6:What can happen if your own prejudices cause discrimination during the employment process and a candidate is dissatisfi

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 7: List 2 benefits of selecting a socially diverse workforce.

 1.

2.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 8: List 3 types of training you may need to offer staff to help deal with cultural
difference in your team.

1.

2.

3.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 9: List 3 examples of issues caused by cultural differences that can cause tensions
between staff.

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 BSBDIV501 - Manage diversity in the workplace
 1.

2.

3.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 10: How can you manage staff tensions and assist staff in working effectively with each other?

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 11: Who should ideally be in charge when investigating complaints relating to bullying,
racial vilification, sexual harassment or violence?

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 BSBDIV501 - Manage diversity in the workplace
 □ Satisfactory □ Not Satisfactory
Trainer’s comment:

Question 12: An employer can be held liable for any unlawful workplace behaviour unless they can prove what?

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 13: What are some ways businesses can promote diversity?

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 BSBDIV501 - Manage diversity in the workplace
 □ Satisfactory □ Not Satisfactory
Trainer’s comment:

on 14:Give an example of how you can use the skills from a cultural diverse workforce to improve products or services in your in

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 15: Match the following pieces of legislation with their corresponding description.
 protects against discrimination on the basis of a
1 Age Discrimination disability
Act 2004 –

protects against discrimination on the basis of

2 Disability ethnic extraction, skin colour, descent, national
Discrimination origin, etc
.
Act 1992 –

3 Racial protects younger and older people from

unlawful treatment on the basis of their age
Discrimination Act
1975

established the Australian Human Rights

4 Sex Discrimination Commission, gives it powers and defines
Act 1984 discrimination

protects against discrimination on the basis of

5 Australian Human sex, marital status or pregnancy
Rights Commission
Act 1986 –

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 16: List the 2 main ways which can be used to lodge and handle a complaint:

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 BSBDIV501 - Manage diversity in the workplace
 1.

2.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

Question 17: List 4 types of complaints which must be investigated formally:

1.

2.

3.

4.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:
Question 18: The HR manager asks you to investigate a sexual harassment claim which has occurred yesterday in the

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
 Checklist for Assessment 1 – Theory assessment

Student Name:

Assessor Name:

Unit of Competency: BSBDIV501- Manage diversity in the workplace

Has the candidate satisfied the following questions: Satisfactory Response

1. Yes No 2. Yes No 3. Yes No

4. Yes No 5. Yes No 6. Yes No
7. Yes No 8. Yes No 9. Yes No
10. Yes No 11. Yes No 12. Yes No
13. Yes No 14. Yes No 15. Yes No
16. Yes No 17. Yes No 18. Yes No

Did the candidate’s overall performance meet the standard? Yes No

Comments:

Student’s overall performance  Satisfactory (S)  Not Satisfactory (NS)

is:

Is re-assessment necessary?  Yes  No

Student Signature Date:

Assessor Signature Date:

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 BSBDIV501 - Manage diversity in the workplace
 Assessment Cover Sheet:
Student Details
Student Name:
Student ID:
Group No:

Assessment Details
Unit of competency: BSBDIV501 – Manage diversity in the workplace
Assessment task: 2. Multiple choice

Date of submission:

Assessment Outcome: Satisfactory Not Satisfactory Not Assessed

Assessor Signature:
Assessor Name:
Comments/ Feedback:

Student Plagiarism Declaration: By submitting this assessment to the college, I declare that this assessment task is
original and has not been copied or taken from another source except where this work has been correctly
acknowledged. I have made a photocopy or electronic copy or photograph of my assessment task, which I can
produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid,

reliable and flexible assessment with this student, and I have
provided appropriate feedback. I also declare
that I have undertaken the indicated assessment integrity
checks
Student: I have received, discussed and accepted my
Google check for plagiarism Yes No
result as above for this task and I am aware of my
Check for Copying/Collusion Yes No appeal rights.
Check for Authenticity(own work) Yes No
Cheating or use of model answers Yes No

Signature:......................................................... Signature:..................................................
Date:................................................................. Date:..........................................................

Assessment: Multiple choice

BSBDIV501 – Manage diversity in the workplace
Assessment Guidelines
What will be assessed

To complete the unit requirements safely and effectively, the individual must:

 outline formal and informal complaints procedures

 identify and outline key features of relevant current legislation regarding:

 age discrimination

 disability discrimination

 racial discrimination

 sex discrimination

 human rights

 equal opportunity.

Place/Location where assessment will be conducted

Theory assessment at: 59-61, Curzon street, North Melbourne Practical

assessment in the kitchen at: 398 Lonsdale Street, Melbourne

Resource Requirements

Pen, paper, calculator

Instructions for assessment including WHS requirements

You are required to address each question in this assessment.

Once you have completed all questions, check all responses and calculations. Your trainer
will be providing you with feedback.

Statement of Authenticity

I acknowledge that I understand the requirements to complete the assessment tasks

The assessment process including the provisions for re-submitting and academic appeals
were explained to me and I understand these processes

I understand the consequences of plagiarism and confirm that this is my own work and I have
acknowledged or referenced all sources of information I have used for the purpose of this
assessment

Student Signature: Date: / /20

 Assessment 2: Multiple choice
BSBDIV501 Manage diversity in the workplace

1. Multiple True or False

Indicate whether the following statements relating to addressing prejudices and
demonstrating respect are true or false:

TRUE FALSE
1. All employers and supervisors must treat their employees and job
applicants fairly.
2. All employees must be treated with strict authority to ensure a
workplace free of harassment and discrimination.

3. Job applicants and employees must be treated fair regardless of their, or any
relative or associates’ sex, ethnic extraction, marital status or age.

4. Age discrimination can be avoided by employing younger candidates.

5. Prejudices and stereotypes must not be allowed or have any influence over
who is interviewed and hired, how they are treated at work, or who is made
redundant.
6. Using different interview questions for different candidates will assist in
hiring preferred job applicants.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

2. Tick the correct answers

Which of the following are prohibited areas of discrimination that your company’s
diversity policy should address?

Carer’s responsibilities
Sex
Pregnancy
Race, colour, ethnic or ethno-religious background, descent or nationality
Religion, culture or language
Marital status or family arrangements
Disability
Homosexuality
Age
Suitability to the position description

□ Satisfactory □ Not Satisfactory

 Trainer’s comment:

3. True or False

TRUE FALSE
If you find areas of the diversity policy which do not fully address the current
antidiscrimination legislation then you must address them. This may involve
providing feedback to the relevant colleagues to ensure the policy is updated, and
also communicating the changes to management and staff.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

4. Multiple True or False

The following statements relating to multicultural dress and grooming standards

are:
TRUE FALSE
Multiculturalism also flows on to dress and grooming standards.
Employees in the TH&E industry must wear only the prescribed uniforms and
follow the organisation’s grooming standards with no consideration of their
religious requirements.
Cultural dress regulations amongst cultures vary enormously depending on beliefs
and customs.
Some Jews wear the yarmulke.
Sikhs wear skufias.
Many Muslim women wear the hijab.
The special requirements of people with diverse customs have now been
incorporated into many daily routines.
□ Satisfactory □ Not Satisfactory
Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
5. Multiple True or False

Indicate whether the following statements relating to diversity issues are true or false:
TRUE FALSE
Diversity refers to the wide range of human issues that are present within any
population sample.

Under anti-discrimination legislation, people cannot be discriminated against on the

basis of disabilities, special needs, sexual preferences or gender.

A disability or disease does not impair the functioning of an individual within

society.
Wheelchair access to businesses is optional in today’s society.
Accommodating people with disabilities is a requirement of the Law and must be
done.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

6. Tick the correct answers

The phrase ‘People are people everywhere’ means that people have similar issues
everywhere. Which of the following are examples of commonalities between
people?

1. Family ties
2. Friends
3. Work
4. Beliefs
5. Accommodation
6. Food
7. Television shows

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
7. Multiple True or False

Indicate whether the following statements relating to managing tensions between

staff are true or false.

TRUE FALSE
Tension between different people from different cultures can escalate if it is not
monitored and managed effectively
People may interpret language, behaviours or emotions differently
Cultural tensions cannot be effectively managed as the issues are too difficult to
identify

Language barriers, not understanding religious beliefs and misinterpretation of

emotional responses or body language can all cause cultural tensions between staff

Training in cultural awareness, language barriers, social customs and religious

beliefs you may help staff to work more effectively with each other

Managers who have not managed a multicultural workforce before may need extra
training in communication techniques

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
8. Match

Match the following pieces of legislation with their corresponding description.

Age Discrimination Act protects against discrimination

1 2004 on the basis of sex, marital status
or pregnancy
Disability Discrimination Act established the Australian Human
2 1992 Rights Commission, gives it
powers and defines discrimination

Racial Discrimination Act protects younger and older people

3 1975 from unlawful treatment on the
basis of their age

Sex Discrimination Act protects against discrimination on

4 1984 the basis of a disability

Australian Human Rights protects against discrimination on

5 Commission Act 1986 the basis of ethnic extraction, skin
colour, descent, national origin,
etc.
□ Satisfactory □ Not Satisfactory

Trainer’s comment:

8. Tick the correct answers

Which of the following are examples of policies that may cover aspects of
businesses operations affected by diversity?
Vision statements

Responsibilities and accountabilities

Purchasing policies

Recruitment and induction practices

Training and development opportunities

Anti-bullying, anti-harassment and grievance procedures

□ Satisfactory □ Not Satisfactory

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 BSBDIV501 - Manage diversity in the workplace
 Trainer’s comment:

9. Multiple True or False

The following sentences relating to the diversity policy being implemented and
understood by staff are:
TRUE FALSE
A business may have a specific diversity policy, or it may incorporate
diversity when creating its HR policies.

A policy will outline how the business will embrace and utilise diversity in its
operations as well as how to prevent breaches of legislation and workplace
requirements.

The policy should also detail grievance procedures and actions that will be taken
if breaches or complaints are reported.

All staff should be made aware of the business’ policies on diversity in the
workplace during their induction process.

All staff should be formally assessed to ensure they are familiar with every aspect
of a diversity policy.

It is important to ensure that all staff members understand the content and intent
of the policy, as well as their rights and obligations under it.

Staff should also be able to freely access it and refer to it whenever they need
to.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
9. Tick the correct answers

Which of the following are actions you may take to promote the diversity policy?

Displaying the policy on noticeboards and other public areas

Distributing copies of the policy to staff during the induction process or via email or
hardcopy whenever there is an alteration

Explaining the policy to staff at meetings or other forums

Reinforcing key messages from the policy in supervisory discussions, performance

appraisals or other interactions
Including the diversity policy on all contracts and business documents as part of the “terms
and conditions”

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

10. Multiple True or False

Indicate whether the following sentences relating to getting to know and show respect to your
staff are true or false.

TRUE FALSE
The best way to set an example of respecting diversity is to get to know
each and every member of your staff.
Showing that you respect staff, regardless of their cultural origins, will allow
them to feel they are a valued part of the workforce.
A staff member who is in the minority could find it difficult to adapt to the
workplace.
Seeing that the Manager has time and respect for the person set a good
example for other staff to follow.
You should ask staff to share personal details as this will serve to make
the person feel included.
People from different cultural backgrounds will react differently to
pressures from inside or outside the workplace.
□ Satisfactory □ Not Satisfactory

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 BSBDIV501 - Manage diversity in the workplace
 Trainer’s comment:

11. Multiple True or False

Indicate whether the following statements relating to using ideas and information
from a diverse workforce are true or false.
TRUE FALSE
Rather than being seen as a potential problem in the workplace, diversity should
be seen as an asset.
In large cities, there is often a need for service staff who speak many
languages.
It is often reassuring for customers to deal with someone who speaks their language
and understands their cultural nuances.
People of different backgrounds tend to have various approaches to problem
solving.
During business negotiations, it helps if a member of staff with the same
cultural background is involved.
Cultural differences have no influence over decisions to choose particular
suppliers or products.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
10. Tick the correct answers

Which of the following are ways businesses often promote their diversity internally,
build the corporate culture and encourage acceptance of others among staff?
Newsletters
Bulletins
Staff meetings
Christmas parties

Booze parties

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

11. Tick the correct answers

Which of the following are benefits of aiming for diversity in selecting and recruiting
staff?

Improved customer service

Foreigners make better workers
Reduction in skills shortages
Increased productivity
More interesting place to work
International trade opportunities

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
12. Tick the correct answers

Which of the following are examples of possible training you may need to offer staff
to help deal with cultural difference in your team?

Cultural competency training

Culturally-specific training
Diversity training
Equal opportunity training
Ethics training
Grievance management training
Human rights training
Manual handling training
Recruitment and selection training
Workplace bullying, discrimination or harassment training

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

12. Multiple True or False

Indicate whether the following statements relating to dealing with a discrimination

complaint are true or false:
TRUE FALSE
Bullying, racial vilification, sexual harassment or violence complaints do not need
to be formally investigated.
Where possible, you should appoint someone who has dealt successfully with a
similar situation to take charge of the investigation.
Under federal and state legislation, such as anti-discrimination, EEO and WHS,
employers have a legal responsibility to ensure that workplaces are safe from harm,
including psychological hazards.
Bullying, harassment and discrimination are all considered psychological
injuries.
An employer can be held liable for any unlawful workplace behaviour unless
they can prove that all reasonable steps have been implemented to avert unlawful
behaviour.
□ Satisfactory □ Not Satisfactory

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 BSBDIV501 - Manage diversity in the workplace
 Trainer’s comment:

13. Multiple True or False

You have been asked to investigate a formal complaint which has occurred in an outlet
operated by your company. Indicate which of the following steps should be taken to
investigate the incident in a professional manner:
TRUE FALSE
Your first step should be to removing the possibility of the actions
occurring again in the future.

You should ask the complainant if any assistance is required and then
provide it.
Familiarise yourself with the relevant policies, procedures, personal records
and legislation governing the type of complaint and how to deal with it.

The defendant should be interviewed on the job in front of their peers to

ensure you are surrounded by witnesses.

Interview the complainant in a private area to help ensure confidentiality of the

whole process.

Ask for any witnesses of the alleged incident and what outcome is
desired. Once you have interviewed the complainant you should
interview the defendant using the same questions.

Once you have gathered all the facts you need to review these and make a
recommendation for further action.

□ Satisfactory □ Not Satisfactory

Trainer’s comment:

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 BSBDIV501 - Manage diversity in the workplace
 Checklist for Assessment 2 – Written quiz

Student Name:

Assessor Name:

Unit of Competency: BSBDIV501- Manage diversity in the workplace

Has the candidate satisfied the following Satisfactory Response
questions?

1. Yes No 2. Yes No 3. Yes No

4. Yes No 5. Yes No 6. Yes No
7. Yes No 8. Yes No 9. Yes No
10. Yes No 11. Yes No 12. Yes No
13. Yes No

Did the candidate’s overall performance meet the standard? Yes No

Comments:

Student’s overall performance is:  Satisfactory (S)  Not Satisfactory (NS)

Is re-assessment necessary?  Yes  No

Student Signature Date:

Assessor Signature Date:

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 BSBDIV501 - Manage diversity in the workplace
Student End of Unit Feedback Form
The purpose of this evaluation is to obtain your feedback on the content, delivery and assessments of
the unit of competency provided by Skilled up. Your response will be treated in strict confidence and
will assist us to review and improve our delivery.

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End of Unit Feedback Issue History

Issue Date Revision Details
Jan 2020 Current Version