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    HOUSEKEEPING ASSIGNMENT Sip

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    Rohan Sharma
    This document outlines standard operating procedures for various housekeeping tasks, including dusting, window cleaning, furniture cleaning, bed making, and cleaning the lobby and toilets. It provides instructions on cleaning different surfaces and areas of guest rooms as well as common areas. The procedures are designed to complete the tasks thoroughly within a given timeframe while maintaining hygiene and cleanliness standards.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    HOUSEKEEPING ASSIGNMENT Sip

    Uploaded by

    Rohan Sharma
    195 views17 pages
    This document outlines standard operating procedures for various housekeeping tasks, including dusting, window cleaning, furniture cleaning, bed making, and cleaning the lobby and toilets. It provides instructions on cleaning different surfaces and areas of guest rooms as well as common areas. The procedures are designed to complete the tasks thoroughly within a given timeframe while maintaining hygiene and cleanliness standards.

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    HOUSEKEEPING ASSIGNMENT sip (1)

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    This document outlines standard operating procedures for various housekeeping tasks, including dusting, window cleaning, furniture cleaning, bed making, and cleaning the lobby and toilets. It provides instructions on cleaning different surfaces and areas of guest rooms as well as common areas. The procedures are designed to complete the tasks thoroughly within a given timeframe while maintaining hygiene and cleanliness standards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    195 views17 pages

    HOUSEKEEPING ASSIGNMENT Sip

    Uploaded by

    Rohan Sharma
    This document outlines standard operating procedures for various housekeeping tasks, including dusting, window cleaning, furniture cleaning, bed making, and cleaning the lobby and toilets. It provides instructions on cleaning different surfaces and areas of guest rooms as well as common areas. The procedures are designed to complete the tasks thoroughly within a given timeframe while maintaining hygiene and cleanliness standards.

    Copyright:

    © All Rights Reserved
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    You are on page 1of 17

    HOUSEKEEPING ASSIGNMENT

    NAME-RUPAL MISHRA
    ROLL NO.-1941110168
    3rd YEAR (SEMESTER V)
    STANDARD OPERATING PROCEDURE
    OF DUSTING

    EQUIPMENT USED-Duster,Brush,Broom,Dustbin,Dustpan.

    Dusting mirrors and fixtures:


     If mirrors are having wooden panels then dust them.
     Wipe the mirrors with a damp cloth / sponge.

     Wipe them again with a clean dry cloth from top to


    bottom
     Dust the picture frames with the dusting cloth and Wipe
    them again with a cloth sprayed with surface cleaner to
    give a polished finish.

    Dusting dressing table and night stands:


     Wipe the side, front, edges and top using dusting cloth.
     Open the drawer and wipe inside in case of departure
    room.
     Polish all surfaces using a cloth sprayed with surface
    cleaner solution.
    Wipe and disinfect the telephone:
     Pick up the receiver and listen for the dial tone.
     Report any issues found on the telephone to the
    engineering department.
     Spray disinfectant on the wiping cloth and wipe the
    mouthpiece and earphone.
     Repeat the same steps on other room and bathroom
    telephones.

    Dusting furniture’s:
     Remove any items on the table.

     Wipe the table surface with a wiping cloth sprayed with


    surface cleaner.
     Start cleaning from the top and work towards the base
    and legs of the table.
     Dust and wipe all chairs.
     Dust all lamp shades and other fittings.

    Dusting LCD TV, I-Pod dock and Alarm clock:


     Turn off the TV, as it is easier to spot the dirt on the
    black surface.
     For cleaning the LCD screen use, use a soft, clean, lint
    free,dry cloth or a microfiber.
     Never use Never use cleaning fluids, wax, or chemicals to
    clean the LCD screen.
     Wipe the frames of the TV with the same cloth.
     Use a microfiber cloth to clean other electronic gadgets
    in the room.

    RESULT:Dust free and hygiene surface.

    TIME: 30minutes
    STANDARD OPERATING
    PROCEDURE OF WINDOW
    CLEANING

    EQUIPMENT USED:Gloves,Duster,R3 sprayer,damp


    rug.

     Spray or wipe windows with a window cleaning solution.

     Start at the top and work down.


     Wipe with a dry rag until clear and dry.

     Wipe one side of window horizontally and other side


    vertically.
     Remove all dust, spots and smears.
     Inspect condition of windows and report any damage to
    supervisor.
     Use glass cleaner to wipe down the frame of window.

    RESULT: Dust and dirt removed,clean window and good


    eye appearance.

    TIME: 25 minutes.
    STANDARD OPERATING PROCEDURE
    OF CLEANING FURNITURE

    EQUIPMENT USED:Duster,Wood polish,Toothbrush,Damp


    rag.

     Use a clean dust cloth with polishing solution to clean all


    furniture pieces:
    1) Ar moire
    2) Dresser
    3) Nightstands
    4) Headboard
    5) Bed posts
    6) Coffee table
    7) Desk
    8) Non-fabric chairs and sofas
    9) Wooden legs/arms
     Wipe, dry and buff to a high luster, removing all dust,
    smudges and fingerprints. Pay attention to tops, sides,
    legs, arms and intricate woodwork on all furniture.
     In all check-out or vacant rooms, open all drawers/doors
    and remove any items left by guest. Dust inside, paying
    attention to corners and ledges.
     Use feather duster for inside shelves and all high places.
     Brush cloth covered areas of upholstered furniture.

     Use a damp rag to wipe off the vinyl cushion section of


    any furniture (i.e., headboards).
     Wipe down bed frames once every weeks as scheduled.
     Use toothbrush to clean crevices in rattan furniture.

     Report any damaged furniture or repair

    RESULT: Dust free shining wood surface ,glazed.

    TIME: 30minutes
    STANDARD OPERATING
    PROCEDURE OF MAKING
    BEDSHEET

    MATERIAL:Take three fresh sheets and 04 pillow cover


    / slips as per the bed size.

     Pull the bed a little away from the headboard.


     Spread the 1st bed sheet and tuck the bottom side of the
    bed except for the four corners.
     Take the loose end of the sheet, about a foot from the
    corner at the head of the bed and pull it straight out,
    foaming a flap. Pull up the flap so it is flat.
     Tuck in the free part of the corner.

     Pull the flap out toward you and down over the side of
    the bed. Tuck the flap in.
     Move to the corner at the foot of the bed on the same
    side of the bed and repeat the procedure.
     Spread the second sheet the wrong side up, from the
    edge of mattress.
     Put Quilt 6” lower than the 2nd sheet.
     Spread the third sheet over the quilt.
     Fold the second sheet above the quilt and the third
    sheet and make a fold approximately 6” to 8”.
     Tightly tuck the sheets under the mattress.

     Go towards the foot of the bed and tightly tuck the


    second sheet, quilt and third sheet together.
     Maitre the corners.
     Inset the pillows into the new pillowcase and tuck in the
    loose ends.
     Repeat this process for the other pillows.

     Place the pillow on the bed with the tucked edges facing
    the centre and the tucked flaps on the other side of the
    pillows.
     Position the bedspread on the bed with equal amounts
    hanging over both sides and the foot of the bed.
     Report to the supervisor if you notice stains or tears in
    the bedspread.
     Smooth the bedspread over the pillows to the head of
    the bed.
     Tuck the remaining of the bedspread under the front
    edge of the pillows.
     Smooth the surface of the bed.
     Check the bedspread for evenness on both sides.

     Push back bed towards the side of headboard in the


    exact position.
     All the four corners of the bed is mitered properly. Bed
    linen is stain free and properly pressed. Bed has to be
    firm.
     Distance of the pillow from Headboard to the fold of the
    bed is approximately 20”.

    RESULT: Finished bed has a smooth, even appearance, no


    lumps or wrinkles.

    TIME : 15minutes
    STANDARD OPERATING PROCEDURE
    OF EXTRA BED AND SOFA BED
    MAKING

    MATERIAL:Extra bed/rollaway bed,sheets and blankets.

    EXTRA BED/ROLLAWAY BED:


     Only Sheets and blankets are used for making the extra
    bed.
     Refer the room boy allocation sheet to find out which
    the list room numbers where the extra bed to be placed.
     The procedure for making an extra bed is similar to that
    of standard bed making.
     Place the blanket and tuck it and the top sheets tightly at
    the foot and then on both sides of the bed.
     Bed sheets may be larger than the extra bed mattress
    and may require special care when tucking on all sides to
    give a smooth appearance.
     Place the pillows neatly on the bed and check the overall
    appearance of the bed.
    Sofa / Wall Bed:
     Check the room allocation sheet to find out if a wall bed
    to be set up.
     Be careful to avoid injury when opening sofa beds/wall
    beds.
     Check the room allocation sheet to find out if a wall bed
    to be set up.
     A wall bed folds up into the wall and looks like a
    bookshelf when folded.
     If a guest plans to use the room during the daytime then
    remove the pillows from the sofa-bed and then fold it
    into a sofa.
     Place the pillows on the closet shelf or on the drawer
    below the luggage rack.

    RESULT: Requests are delivered within 10 minutes

    TIME: 10minutes
    STANDARD OPERATING PROCEDURE OF
    LOBBY AREA

    EQUIPMENT:Trash bag,Duster,Damp rag,Micro fiber


    cloth,R2 and R4 chemical,Mop, Heavy duty Vacuum.

    Cleaning ashtrays of lobby:


     Check all the ashtrays and the main porch area.

     While emptying the ash trays make sure cigarette are


    not burning.
     Empty ashtrays and ash urns into the trash.
     Clean the ashtrays and return them to the correct spots.

    Clear all trash bins:


     Remove garbage from dustbins and clean them if
    required.
     It is also a good practice to separate the recyclable items
    from the trash and place them separately.
     If any trash found on the lobby area then pick them up
    immediately.
     Replace the cleared dustbins to the original spot.
    Clean and disinfect telephone, Kiosk touch screen:
     Spray disinfectant on a dry cloth and clean telephone
    mouth piece, ear piece and telephone instrument.
     Repeat the same procedure on all the phones on the
    floor.
     Wipe the kiosk touch screen and remove finger print
    marks using recommended micro fibre cloth.

    Carpet and furniture upholstery vacuuming:


     Furniture is to be dusted and all the upholstery is
    vacuumed cleaned.
     Connect the appropriate cleaning attachment for
    vacuuming upholstered furniture’s.
     Vacuum furniture arm rest, seat back and the area
    behind the seat back.
     Use a heavy duty vacuum cleaner to vacuum all the
    carpeted area on the Lobby.
     Vacuum under desks and other areas, Move furniture as
    and when required.
     Once cleaning is completed remove the vacuum dust
    bag and store the vacuum cleaner on the pantry.
    Mop and Sweep lobby floor:
     Sweep the lobby floor thoroughly.
     Place appropriate signage to warn the guest before
    mopping lobby floor.
     Mop with a damp cloth to remove all dust and dirt from
    the surface.
     Buff the lobby once in a day also the dustbins and
    ashtrays are cleared time to time.
     Clean all marble / tile /wood skirting with a damp cloth
    daily.
     Sweep lobby floor on a regular interval and also when
    requested by the front office team.

    RESULT:
     All ashtrays are clean and dry, free of butts and
    ashes, no chips or smudges.
     Emptying trash can be a safety hazard.
     Telephone are cleaned and free of
    dust,grease,hair,sticky spots,mildew.
     Dust free lobby and furniture upholstery.

    TIME: 45minutes
    STANDARD OPERATING PROCEDURE
    OF W/C OR TOILET CLEANING

    MATERIAL:Protective gloves and goggles,Cleaning


    caddy (R1,R2 and R5 chemical,Toilet brush,Duster etc).

     Put on the protective gloves and goggles.


     Flush the W/C or toilet, If the flush is not working
    properly then inform the control desk to create a
    maintenance job order for the same.
     Sprinkle the cleaning solution in a circular motion
    around and inside top of w/c bowl and leave it for 10
    minutes.
     Apply cleaning solution on the walls beside and behind
    the toilet and under the vanity.
     Wipe the outside of the toilet bowl and the walls around
    the toilet with a damp sponge. (Use this sponge / cloth
    only to clean the toilet.
     Wipe the pipes leading to the toilet.

     Wipe the walls under the vanity and the drain pipe.
     Use a toilet bowl brush to scrub the inside of the toilet
    bowl.
     Clean under the rim and the seats.
     Clean the top of the rim of w/c, in and around the
    hinges, bottom of w/c seat cover.
     Flush the toilet.
     Rinse the brush in the toilet once the cleaning is done.

     Dry entire w/c, using clean dry cloth removing all marks.
     Polish the walls and pipes.

     Recheck inside w/c bowl especially under rim and ensure


    water is clear.
     Close w/c seat cover.
     W/C should be cleaned on a daily basis.

     Always make sure that the W/C is stain free, fresh


    smelling, dry and the water in the bowl is clear.

    RESULT: The toilet is free of: Hairs,Debris,Scum,Waste


    build-up,Dust,Stains,Odors,Spots and rust.

    TIME: 20minutes

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