HOUSEKEEPING ASSIGNMENT

NAME-RUPAL MISHRA
ROLL NO.-1941110168
3rd YEAR (SEMESTER V)
STANDARD OPERATING PROCEDURE
OF DUSTING

EQUIPMENT USED-Duster,Brush,Broom,Dustbin,Dustpan.

Dusting mirrors and fixtures:

 If mirrors are having wooden panels then dust them.
 Wipe the mirrors with a damp cloth / sponge.

 Wipe them again with a clean dry cloth from top to

bottom
 Dust the picture frames with the dusting cloth and Wipe
them again with a cloth sprayed with surface cleaner to
give a polished finish.

Dusting dressing table and night stands:

 Wipe the side, front, edges and top using dusting cloth.
 Open the drawer and wipe inside in case of departure
room.
 Polish all surfaces using a cloth sprayed with surface
cleaner solution.
Wipe and disinfect the telephone:
 Pick up the receiver and listen for the dial tone.
 Report any issues found on the telephone to the
engineering department.
 Spray disinfectant on the wiping cloth and wipe the
mouthpiece and earphone.
 Repeat the same steps on other room and bathroom
telephones.

Dusting furniture’s:
 Remove any items on the table.

 Wipe the table surface with a wiping cloth sprayed with

surface cleaner.
 Start cleaning from the top and work towards the base
and legs of the table.
 Dust and wipe all chairs.
 Dust all lamp shades and other fittings.

Dusting LCD TV, I-Pod dock and Alarm clock:

 Turn off the TV, as it is easier to spot the dirt on the
black surface.
 For cleaning the LCD screen use, use a soft, clean, lint
free,dry cloth or a microfiber.
 Never use Never use cleaning fluids, wax, or chemicals to
clean the LCD screen.
 Wipe the frames of the TV with the same cloth.
 Use a microfiber cloth to clean other electronic gadgets
in the room.

RESULT:Dust free and hygiene surface.

TIME: 30minutes
 STANDARD OPERATING
PROCEDURE OF WINDOW
CLEANING

EQUIPMENT USED:Gloves,Duster,R3 sprayer,damp

rug.

 Spray or wipe windows with a window cleaning solution.

 Start at the top and work down.

 Wipe with a dry rag until clear and dry.

 Wipe one side of window horizontally and other side

vertically.
 Remove all dust, spots and smears.
 Inspect condition of windows and report any damage to
supervisor.
 Use glass cleaner to wipe down the frame of window.

RESULT: Dust and dirt removed,clean window and good

eye appearance.

TIME: 25 minutes.
STANDARD OPERATING PROCEDURE
OF CLEANING FURNITURE

EQUIPMENT USED:Duster,Wood polish,Toothbrush,Damp

rag.

 Use a clean dust cloth with polishing solution to clean all

furniture pieces:
1) Ar moire
2) Dresser
3) Nightstands
4) Headboard
5) Bed posts
6) Coffee table
7) Desk
8) Non-fabric chairs and sofas
9) Wooden legs/arms
 Wipe, dry and buff to a high luster, removing all dust,
smudges and fingerprints. Pay attention to tops, sides,
legs, arms and intricate woodwork on all furniture.
 In all check-out or vacant rooms, open all drawers/doors
and remove any items left by guest. Dust inside, paying
attention to corners and ledges.
 Use feather duster for inside shelves and all high places.
 Brush cloth covered areas of upholstered furniture.

 Use a damp rag to wipe off the vinyl cushion section of

any furniture (i.e., headboards).
 Wipe down bed frames once every weeks as scheduled.
 Use toothbrush to clean crevices in rattan furniture.

 Report any damaged furniture or repair

RESULT: Dust free shining wood surface ,glazed.

TIME: 30minutes
 STANDARD OPERATING
PROCEDURE OF MAKING
BEDSHEET

MATERIAL:Take three fresh sheets and 04 pillow cover

/ slips as per the bed size.

 Pull the bed a little away from the headboard.

 Spread the 1st bed sheet and tuck the bottom side of the
bed except for the four corners.
 Take the loose end of the sheet, about a foot from the
corner at the head of the bed and pull it straight out,
foaming a flap. Pull up the flap so it is flat.
 Tuck in the free part of the corner.

 Pull the flap out toward you and down over the side of
the bed. Tuck the flap in.
 Move to the corner at the foot of the bed on the same
side of the bed and repeat the procedure.
 Spread the second sheet the wrong side up, from the
edge of mattress.
 Put Quilt 6” lower than the 2nd sheet.
 Spread the third sheet over the quilt.
 Fold the second sheet above the quilt and the third
sheet and make a fold approximately 6” to 8”.
 Tightly tuck the sheets under the mattress.

 Go towards the foot of the bed and tightly tuck the

second sheet, quilt and third sheet together.
 Maitre the corners.
 Inset the pillows into the new pillowcase and tuck in the
loose ends.
 Repeat this process for the other pillows.

 Place the pillow on the bed with the tucked edges facing
the centre and the tucked flaps on the other side of the
pillows.
 Position the bedspread on the bed with equal amounts
hanging over both sides and the foot of the bed.
 Report to the supervisor if you notice stains or tears in
the bedspread.
 Smooth the bedspread over the pillows to the head of
the bed.
 Tuck the remaining of the bedspread under the front
edge of the pillows.
  Smooth the surface of the bed.
 Check the bedspread for evenness on both sides.

 Push back bed towards the side of headboard in the

exact position.
 All the four corners of the bed is mitered properly. Bed
linen is stain free and properly pressed. Bed has to be
firm.
 Distance of the pillow from Headboard to the fold of the
bed is approximately 20”.

RESULT: Finished bed has a smooth, even appearance, no

lumps or wrinkles.

TIME : 15minutes
 STANDARD OPERATING PROCEDURE
OF EXTRA BED AND SOFA BED
MAKING

MATERIAL:Extra bed/rollaway bed,sheets and blankets.

EXTRA BED/ROLLAWAY BED:

 Only Sheets and blankets are used for making the extra
bed.
 Refer the room boy allocation sheet to find out which
the list room numbers where the extra bed to be placed.
 The procedure for making an extra bed is similar to that
of standard bed making.
 Place the blanket and tuck it and the top sheets tightly at
the foot and then on both sides of the bed.
 Bed sheets may be larger than the extra bed mattress
and may require special care when tucking on all sides to
give a smooth appearance.
 Place the pillows neatly on the bed and check the overall
appearance of the bed.
Sofa / Wall Bed:
 Check the room allocation sheet to find out if a wall bed
to be set up.
 Be careful to avoid injury when opening sofa beds/wall
beds.
 Check the room allocation sheet to find out if a wall bed
to be set up.
 A wall bed folds up into the wall and looks like a
bookshelf when folded.
 If a guest plans to use the room during the daytime then
remove the pillows from the sofa-bed and then fold it
into a sofa.
 Place the pillows on the closet shelf or on the drawer
below the luggage rack.

RESULT: Requests are delivered within 10 minutes

TIME: 10minutes
STANDARD OPERATING PROCEDURE OF
LOBBY AREA

EQUIPMENT:Trash bag,Duster,Damp rag,Micro fiber

cloth,R2 and R4 chemical,Mop, Heavy duty Vacuum.

Cleaning ashtrays of lobby:

 Check all the ashtrays and the main porch area.

 While emptying the ash trays make sure cigarette are

not burning.
 Empty ashtrays and ash urns into the trash.
 Clean the ashtrays and return them to the correct spots.

Clear all trash bins:

 Remove garbage from dustbins and clean them if
required.
 It is also a good practice to separate the recyclable items
from the trash and place them separately.
 If any trash found on the lobby area then pick them up
immediately.
 Replace the cleared dustbins to the original spot.
Clean and disinfect telephone, Kiosk touch screen:
 Spray disinfectant on a dry cloth and clean telephone
mouth piece, ear piece and telephone instrument.
 Repeat the same procedure on all the phones on the
floor.
 Wipe the kiosk touch screen and remove finger print
marks using recommended micro fibre cloth.

Carpet and furniture upholstery vacuuming:

 Furniture is to be dusted and all the upholstery is
vacuumed cleaned.
 Connect the appropriate cleaning attachment for
vacuuming upholstered furniture’s.
 Vacuum furniture arm rest, seat back and the area
behind the seat back.
 Use a heavy duty vacuum cleaner to vacuum all the
carpeted area on the Lobby.
 Vacuum under desks and other areas, Move furniture as
and when required.
 Once cleaning is completed remove the vacuum dust
bag and store the vacuum cleaner on the pantry.
Mop and Sweep lobby floor:
 Sweep the lobby floor thoroughly.
 Place appropriate signage to warn the guest before
mopping lobby floor.
 Mop with a damp cloth to remove all dust and dirt from
the surface.
 Buff the lobby once in a day also the dustbins and
ashtrays are cleared time to time.
 Clean all marble / tile /wood skirting with a damp cloth
daily.
 Sweep lobby floor on a regular interval and also when
requested by the front office team.

RESULT:
 All ashtrays are clean and dry, free of butts and
ashes, no chips or smudges.
 Emptying trash can be a safety hazard.
 Telephone are cleaned and free of
dust,grease,hair,sticky spots,mildew.
 Dust free lobby and furniture upholstery.

TIME: 45minutes
 STANDARD OPERATING PROCEDURE
OF W/C OR TOILET CLEANING

MATERIAL:Protective gloves and goggles,Cleaning

caddy (R1,R2 and R5 chemical,Toilet brush,Duster etc).

 Put on the protective gloves and goggles.

 Flush the W/C or toilet, If the flush is not working
properly then inform the control desk to create a
maintenance job order for the same.
 Sprinkle the cleaning solution in a circular motion
around and inside top of w/c bowl and leave it for 10
minutes.
 Apply cleaning solution on the walls beside and behind
the toilet and under the vanity.
 Wipe the outside of the toilet bowl and the walls around
the toilet with a damp sponge. (Use this sponge / cloth
only to clean the toilet.
 Wipe the pipes leading to the toilet.

 Wipe the walls under the vanity and the drain pipe.
 Use a toilet bowl brush to scrub the inside of the toilet
bowl.
 Clean under the rim and the seats.
  Clean the top of the rim of w/c, in and around the
hinges, bottom of w/c seat cover.
 Flush the toilet.
 Rinse the brush in the toilet once the cleaning is done.

 Dry entire w/c, using clean dry cloth removing all marks.
 Polish the walls and pipes.

 Recheck inside w/c bowl especially under rim and ensure

water is clear.
 Close w/c seat cover.
 W/C should be cleaned on a daily basis.

 Always make sure that the W/C is stain free, fresh

smelling, dry and the water in the bowl is clear.

RESULT: The toilet is free of: Hairs,Debris,Scum,Waste

build-up,Dust,Stains,Odors,Spots and rust.

TIME: 20minutes