ENTERPRISE BUSINESS GROUP

PLDT ENTERPRISE
Order Form Release Version:
Basic Local Services V2-2018-09
APPLICATION FORM
(Basic Local Services)
Application Instructions: Answer all questions, sign the application form and submit to your Relationship Manager or Account Officer. Please use a black pen in filling up the
form (use caps lock key when answering electronically, except for case-sensitive entries) to ensure clear fax transmittal of information. Please complete all blank spaces and
write “N/A” if the question does not apply to you. We regret that applications not duly completed or accompanied by documents may be delayed or rejected. All information shall
be kept confidential. Please contact your Relationship Manager or call 171 from any PLDT landline for more information.
NOTE: National Telecommunications Commission (NTC) mandated through memorandum order 10-10-17 that “telephone numbers with
local exchange area code (02) shall be migrated to 8-digit telephone numbers not later than October 6, 2019”. For PLDT subscribers,
telephone numbers will begin with “8 + existing 7-digit number” (example: (02) 8012345 to (02) 8-8012345).

CUSTOMER KEY INFORMATION

COMPANY NAME: STI Training Academy
COMPLETE ADDRESS:
No. Street Village/Barangay/Municipality Zip Code

BILLING ADDRESS: (if different from above)

No. Street Village/Barangay/Municipality Zip Code

SEC/DTI Registration No: Industry Segment: Business Type:

❑ Single Prop. ❑ Partnership ❑ Corporation
Authorized Signatory: Official Designation: Email Address:

Contact Details (Name, Designation, Contact Number):

DIRECTORY LISTING

PUBLISHED NON - PUBLISHED

I authorize PLDT to publish my name, address and telephone number in the

Directory Listing (White Pages) and make this information available upon
I do not allow PLDT to publish my name, address and telephone number
request via 101-171 directory assistance at any given time. I understand that
in Directory Listing (White Pages) or via 101-171 directory assistance.
no warranties are agreed upon the information published in the case that it
will be reached and accessed by any person or number.

SERVICE REQUEST AND CHARGES

PLDT Enterprise Direct Line Monthly Recurring Charge (MRC): PHP 1,411.00

Number of Lines: _____ One -Time Charge: PHP 1,531.31

OPTIONAL ITEMS: (Special Features)

Per Line Charges (PHP) Quantity Total MRC
Call Waiting 56
Speed Calling 100 56
Do Not Disturb 56
Hotline (Immediate / Delayed) 56
Forwarding (Busy / No Answer / Immediate) 56
3 Party Conference 56
Caller ID 84
Call Barring (108 / 109 / other carriers and Audio Text) 168
Caller Waiting Bundle 67
Caller ID Bundle 89
Mega Bundle 111
TOTAL PHP
 OTHER OPTIONAL ITEMS
(One-Time or 12 Month Payment)

(Option 1) TOTAL (Option 2)

TOTAL
One-Time Quantity One-Time Monthly Recurring Quantity
MRC
Charge Charge Charge (12 Months)
Classic Enterprise Handset PHP 1,345.00 PHP 180.00
Wireless Enterprise Handset PHP 2,016.00 PHP 236.00
Enterprise Telpad PHP 9,520.00 PHP 863.00
Stock Investment Plan (SIP) PHP 2,240.00 N/A
TOTAL TOTAL

USAGE CHARGES
SERVICE REQUEST AND CHARGES Local (includes
Unlimited
other networks)
PLDT Landline Plus (PLP) Monthly Recurring NDD (includes
PHP 5.10/min
Charge (MRC): other networks)
SIM Only PLAN 1000 CMTS PHP 6.50/min
201 major countries: US$ 0.40/min
(is an alternative basic voice communication
service that allows you to enjoy the features of a One -Time Charge: IDD ROW: US$2.18/min
regular landline anywhere within the local area.) Other selected countries: US$ 0.98/min
PHP 600 Text to PLP, Smart,
PLDT landlines,
Free 240 SMS / PHP 1.00 per message in
Optional Devices including SMS to
excess
other carriers
Mobile or Deskphone Type (OTC) PHP 2,400.00 (Globe, TM, Sun)
International SMS PHP 15.00/message

USAGE CHARGES
Homezone
SERVICE REQUEST AND CHARGES Unlimited
(same area code)
Outside
Monthly Recurring Calls to off net are not available
PLDT CALL ALL Homezone
Charge (MRC): NDD to PLDT LL PHP 1.00/min
(SIM Only) PHP 250 NDD to other LL PHP 5.10/min
(allows enterprise customers to bring their wireless NDD to mobile PHP 6.50/min
landline anywhere within the country and call any One -Time Charge: Free 60 SMS / PHP 1.00 per message in
Domestic SMS
landline number within homezone for free.) PHP 600 excess
201 major countries: US$ 0.40/min
Optional Devices IDD ROW: US$0.98/min
Mobile or Deskphone Type (OTC) PHP 2,400.00 Rest of the World: US$ 2.18/min
International SMS PHP 15.00/message

Pricing Notes:

• Above charges are vat inclusive.

• Minimum contract period: For PLP, minimum of one (1) year subscription. For Call All, minimum of two (2) year
subscription and maximum of 5 Call All SIMS per direct line.
• Handsets are covered with one (1) year warranty period.
 ENTERPRISE VOICE LINE SERVICE
TERMS AND CONDITIONS

1. CONTRACT DOCUMENTS
a. The PLDT Inc. (“PLDT”) Enterprise Voice Line Service (“Service”) shall be provided by PLDT 5. PAYMENT TERMS
in accordance with these terms and conditions (“Terms and Conditions”) and the rules a. PLDT has the option to provide the Subscriber with its bill either through electronic mail
and regulations issued and approved by the National Telecommunications Commission or through courier or mail in compact disc or printed form.
(“NTC”) and other appropriate government entities. b. Upon receipt of the bill, the Subscriber shall pay the charges within the due date indicated
b. The following documents shall, by this reference, form integral parts of the contract therein. In cases of disputed charges properly advised in writing by the Subscriber to PLDT,
between PLDT and the Subscriber (“Contract”) for the provision by PLDT of the Service, the Subscriber agrees and undertakes to pay, within the period required herein or in
which is more particularly described in the Proposal to which these Terms and Conditions pertinent laws, rules, and regulations, the amounts not disputed. PLDT reserves the right
is attached: to discontinue providing the Service for non-payment of charges not under dispute.
(1) Proposal with Customer’s written conforme, which contains the commercial terms of
the Contract; and 6. CONTRACT PERIOD
(2) These Terms and Conditions. The Contract term is for a minimum of one (1) year from the date of activation of the Service.
c. In case of any conflict in the interpretation of the provisions of the foregoing documents, If PLDT does not receive any written notice of non-renewal from the Subscriber at least thirty
these Terms and Conditions shall prevail. (30) calendar days prior to the expiry date of the Contract, the Contract shall be automatically
renewed for another year under the same terms and conditions.
2. SUBSCRIBER'S RESPONSIBILITIES
The Subscriber has the following responsibilities for the proper installation, operation, and 7. PRE-TERMINATION OF CONTRACT
maintenance of the Service: a. Should the Subscriber wish to pre-terminate this Contract without fault of the part of
a. Provide, at its expense, the entrance conduit and service boxes together with the house PLDT:
cabling and distribution wiring required in the building, with proper tagging where the (1) The Subscriber shall be required to submit a written notice at least sixty (60) calendar
Service will be installed. days prior to the intended date of pre-termination, stating the reason/s for such
b. Ensure and undertake that the Service installed shall be used for ADMINISTRATIVE request.
PURPOSES ONLY. Thus the Subscriber agrees not to lease or sublease the Service, use the (2) A pre-termination charge equivalent to 100% of the unrealized monthly revenue
Service to provide equivalent or similar service to any third party for whatever purpose, charges for the unexpired term will be imposed.
or permit the use of the Service by any third party. The Subscriber further agrees that it
shall not, without the prior written approval of PLDT, extend or cause to be extended the (3) Total pre-termination charge shall be computed as follows:
use of the Service outside of the premises where the Service is installed. The Subscriber
shall disallow the connection, disconnection, movement, and/or alterations of any and all Total Pre-Termination Charge = (No. of months remaining in the contract x
PLDT instruments or facilities by parties other than those duly authorized by PLDT. Monthly Charge)
c. Not use nor allow the use of the Service as a means of providing telecommunications
services to the public or for the resale of national or international traffic. b. In addition to payment of pre-termination charges, the Subscriber shall also be liable to
d. Disallow the use of the Service in bypass activities or the conduct of any activity that tends pay all tolls accruing prior to the date of pre-termination.
to bypass the Public Switched Telephone Network (“PSTN”) of PLDT or be used in
prohibited activities such as callback, dial back, unauthorized audio text, International 8. DISCONNECTION OF SERVICE
Simple Resale (“ISR”), and other similar services (each, a “Prohibited Activity” and PLDT has the right to disconnect the Service without incurring any liability whatsoever in the
collectively, the “Prohibited Activities”). following cases:
PLDT reserves the right to immediately terminate/cancel the Service at any time and a. Subscriber’s non-payment of overdue accounts. PLDT reserves the right to automatically
without prior notice should PLDT discover: i) the existence of any Prohibited Activity; ii) bar access to toll services for non-payment of the allowable toll charges, without
that the Service or any of the voice lines are being or have been utilized other than for prejudice to the exercise of other remedies under existing laws, rules, and regulations.
its specified purpose; or iii) that any of its materials, wires, equipment, devices, b. Where PLDT determines that the Subscriber is not actually taking the Service at the place
resources, and/or effects are being used or have been used by the Subscriber without of installation or when necessary to protect itself against abuse or fraud. In such cases,
securing the prior written consent of PLDT. PLDT further reserves the right to PLDT may refuse to provide the Service to any subscriber or premises, or discontinue the
immediately, and without prior notice, disconnect and recover any and all materials, same.
wires, equipment, devices, and such other resources and effects which are found to be c. If the Subscriber fails to comply with any of the terms and conditions contained herein.
illegally connected and/or attached to PLDT facilities and properties without the prior d. Subscriber’s failure to pay bills not under dispute.
written consent or authority of PLDT. Finally, PLDT reserves the right to collect monetary
compensation equivalent to the actual revenue it lost due to such unauthorized use A two percent (2%) per month surcharge will be imposed on late payments.
and/or operations, or to collect from the Subscriber liquidated damages in the total
amount of One Million Pesos (PhP1,000,000.00), whichever is higher.
9. FORCE MAJEURE
f. In case the Subscriber commits any Prohibited Activity, PLDT shall be entitled, upon a. PLDT shall not have any liability whatsoever or be deemed to be in default for any delay
or failure in the performance of its obligations under the Contract resulting from acts
demand, to a bypass compensation fee plus an additional penalty of 50% thereof (the
beyond its control, including, without limitation: international system cable faults; acts of
“Total Bypass Compensation”). The Total Bypass Compensation is payable, without any
God; acts of nature such as, but not limited to, typhoon, flood, landslide, earthquake,
limitation, from the time the Prohibited Activities occurred or was discovered by PLDT,
tsunami, and/or lightning; natural disasters of overwhelming proportions; acts or
whichever is earlier, until the actual cessation thereof. In addition, PLDT shall, upon regulations of any governmental or supranational authority; war (whether declared or
discovery of the Prohibited Activities, have the right to full access to the relevant books not); national emergency; accident; fire; riot; strikes, lock-outs, and/or industrial disputes
and all other records of the Subscriber in order to ascertain the volume of traffic and total (whether or not involving PLDT’s employees); and epidemic or pandemic (“Force
amount of the Total Bypass Compensation. In absence of this record, PLDT shall have the Majeure”).
sole discretion in the determination of the Total Bypass Compensation. b. In the event of Service disconnection arising from Force Majeure, PLDT shall endeavor to
g. The Subscriber agrees to be solely responsible for any security breach such as, but not be restore services as soon as possible, subject to its discretion in the allocation of available
limited to, hacking, in-house fraud, unauthorized call forwarding, or illegal connection resources.
through house cable wiretapping, that may affect the Service, and agrees to be liable for
all charges accruing as a result of such breach. 10. SERVICE CREDITS
h. The Subscriber shall be liable for any unauthorized calls that may arise from availing of a. Computation of service credits shall be in accordance with the following formula:
and/or activating the special features of the Service. Service Credits for the month = Monthly Charge X (Non-Serviceable hours /
i. The Subscriber shall exercise due care in the handling of PLDT’s equipment. Any damage 730 hours)
to or deterioration of PLDT’s equipment, other than those due to ordinary wear and tear, (hereafter, “Service Credits”)
shall be for the sole account and responsibility of the Subscriber. b. The Service Credits shall be subject to the following conditions:
j. The Subscriber shall permit duly authorized PLDT personnel to enter and/or leave the (1) All applicable Service Credits will be based on PLDT’s Enterprise Service Management
(177) records.
Subscriber’s premises at all reasonable hours and at such frequency as may be necessary
(2) Service Credits are not applicable to products that by their very nature do not offer
for the purpose of installing, inspecting, maintaining, and/or removing its instruments and
rebates. Until further notice, these services include, but are not limited to, usage-
facilities in connection with the Service. based products such as I-800, U-800, D-800, HYPE, #Mynumber, Global SIP, Business
VOIP, NDD, and IDD.
3. APPLICABLE CHARGES AND TAXES (3) The following are not grounds to claim Service Credits:
a. Rates shall be subject to revisions as authorized by the NTC from time to time. Any (a) Outages due to the Subscriber’s fault, equipment failure, and applications;
increase or decrease in the authorized rates shall automatically result in the revision of (b) Power failures at the Subscriber’s premises/sites;
the current charges on the date such increase or decrease took effect. Payment of charges (c) Scheduled maintenance;
shall be in accordance with PLDT’s rules and regulations duly approved by the former (d) Inability of PLDT staff to gain access to the Subscriber’s premises for the purpose
Public Service Commission (and/or other relevant government agencies), as well as any of fault rectification;
future amendment or supplement that the NTC shall approve. (e) Incidents of Force Majeure and fortuitous events; or
b. The charges quoted hereunder shall be exclusive of the applicable Value-Added Tax (f) Travel time and accessibility of site.
(“VAT”) and/or Overseas Communications Tax (“OCT”). Applicable taxes may apply for c. It is understood by the parties herein that such Service Credits shall be the sole and
services provided by foreign carriers (Applies to international services only). exclusive remedy of the Subscriber and shall be the sole and full extent of PLDT’s liability
under the Contract in the event of Service interruption.
4. EFFECTIVE DATE OF BILLING
Billing shall commence on the date of activation of the Service.
11. ACCEPTABLE USE POLICY 19. Personal Data
The Subscriber shall use the Service in accordance with applicable laws (including relevant PLDT shall, at all times, comply with the provisions of Republic Act No. 10173 or “the
regulations, ordinances, orders, or decrees), morals, good customs, and public policy, and Data Privacy Act of 2012,” its implementing rules and regulations, and all other laws
shall ensure that its use thereof shall not adversely affect, interfere with, or disrupt the use and government issuances which are now or will be promulgated relating to data
of the Service by other parties or the manner by which PLDT provides the Service or any privacy and the protection of personal information, if and when applicable. PLDT, its
other services to others. officers, employees, agents and representative in connection with its performance of
the Contract, shall, among others:
12. VIOLATION OF THE ACCEPTABLE USE POLICY AND/OR TERMS AND CONDITIONS
a. PLDT reserves the right to investigate suspected violations of the Acceptable Use Policy a. Process personal data only upon the documented instructions of the Customer,
(as stated in Section 11 above) and/or these Terms and Conditions, including the right to including transfers of personal data to another country or an international
gather information from the user or users involved and the complaining party, if any, and organization, unless such transfer is authorized by law;
the right to examine any information on PLDT’s servers and network. b. Implement measures and systems such as clear written guidelines and training
b. If the Subscriber is found to have violated any of the provisions of these Terms and modules for its employees, agents, and representatives, that will enable data
Conditions, PLDT shall have the right to disconnect the Service and to pursue other subjects to exercise any and all of their rights under the Data Privacy Act of 2012;
remedies available to it under the law. c. Implement such measures and systems that will allow data subjects to exercise
their right to object or withhold consent to further processing as provided under
13. LIMITATION OF LIABILITY the Data Privacy Act of 2012;
In no event shall PLDT be liable for any loss of revenue, loss of business opportunity or d. Implement such measures and systems that will allow data subjects to exercise
business advantage, loss of use, interruption of business, or any indirect, incidental, special, their right to access under the Data Privacy Act of 2012;
or consequential damages, even if PLDT has been advised of the possibility of such claims. e. Maintain proper records, and provide the Customer access to such records, as will
allow said Customer to comply with the exercise by data subjects of their right to
access under the Data Privacy Act of 2012;
14. INDEMNIFICATION
f. Ensure that the data subjects will be able to exercise their right to rectification,
The Subscriber agrees to defend, indemnify, and hold PLDT, its directors, officers, and
modification, or blocking of data under the Data Privacy Act of 2012;
employees, free and harmless from and against all liabilities, costs, and expenses, including
g. Determine the appropriate level of security measures, subject to, and in
reasonable attorney's fees, related to or arising from: (a) any violation of applicable laws,
conjunction with, that of the Customer, taking into account the nature of the
rules, regulations, or these Terms and Conditions by the Subscriber (or any party using the personal information to be protected, the risks represented by the processing, the
Subscriber’s account, with or without the Subscriber’s permission, to access the Service); (b) size of the organization and complexity of its operations, current data privacy best
the use of the Service or the placement or transmission of any message, information, practices, and cost of security implementation;
software, or other materials using the Service by the Subscriber (or any party using the h. Implement security measures for data protection (i.e., generally, the physical,
Subscriber’s account, with or without the Subscriber’s permission, to access the Service); (c) organization, and technical security measures prescribed by the Data Privacy Act
negligent acts, errors, or omissions by the Subscriber (or any party using the Subscriber’s of 2012 and its implementing rules and regulations), including policies for
account, with or without the Subscriber’s permission, to access the Service); (d) injuries to or evaluation, monitoring, and review of operations and security risks. These
death of any person and for damages to or loss of any property, which may in any way arise measures may include clear written guidelines, training modules for its employees,
out of or result from or in connection with these Terms and Conditions, except to the extent agents, and representatives, and audit measures in relation to the (1) collection,
that such liabilities arise from the act, negligence, or willful misconduct of PLDT. processing, maintenance, and deletion/disposal of personal data and records; and
(2) the sharing of these information, especially on the specific persons to whom
the information may be given access. Such measures shall aim to maintain the
15. PROMO TERMS AND CONDITIONS
availability, integrity, and confidentiality of personal data, and prevent negligent,
a. The foregoing Terms and Conditions shall apply to standard PLDT applications and
unlawful, or fraudulent processing, access, and other interference, use, disclosure,
installations. alteration, loss, and destruction of personal data;
b. Installations and/or applications under promotional or special offerings shall be governed i. Implement reasonable and appropriate organizational, physical, and technical
by the terms and conditions of the pertinent offerings. measures intended for the protection of personal information against any
accidental or unlawful destruction, alteration, and disclosure, as well as against
16. REPRESENTATIONS AND WARRANTIES any other unlawful processing, or for such other purposes as may be required
Each party represents and warrants to the other party that: under the Data Privacy Act of 2012 or any other applicable law or regulation;
a. It is a corporation duly organized and validly existing under the laws of the Republic of the j. Implement reasonable and appropriate measures to protect personal information
Philippines and has all the legal power and authority to execute this Agreement and to against natural dangers such as accidental loss or destruction, and human dangers
carry out the terms, conditions, and provisions hereof; such as unlawful access, fraudulent misuse, unlawful destruction, alteration, and
b. The Contract constitutes a valid, legal, and binding obligation, enforceable in accordance contamination;
with its terms; k. Ensure that its employees, agents, and representatives who are involved in the
c. There are no actions, suits, or proceedings pending, or to its knowledge, threatened, processing of personal information operate and hold personal information under
against or affecting it before any court or administrative body or arbitral tribunal that strict confidentiality. This obligation shall continue even after their transfer to
might adversely affect its ability to meet and carry out its obligations under the Contract; another position or upon termination of their employment or contractual
and relations;
d. The execution and delivery of the Contract has been duly authorized by all requisite corporate l. Not to engage another processor without prior instruction from the Customer:
action, and will not contravene any provision of, or constitute a default under, any other Provided, that any such arrangement shall ensure that the same obligations for
agreement or instrument to which it is a party or to which its property may be bound. data protection under this document are implemented, taking into account the
nature of the processing;
17. NON WAIVER m. In case of data breach, promptly notify the Customer within twenty-four (24)
Failure to enforce compliance with any term or condition of the Contract will not constitute hours or earlier from the time of discovery, to enable said Customer to notify the
a waiver of such term or condition of the Contract or the right to subsequently enforce such National Privacy Commission and the affected data subject or Customer within the
term or condition in the future. period prescribed under the Data Privacy Act of 2012, when sensitive personal
information that may, under the circumstances, be used to enable identity fraud
18. GOVERNING LAW; SETTLEMENT OF DISPUTES; ATTORNEY’S FEES are reasonably believed to have been acquired by an unauthorized person, and
a. The Contract shall be governed by and construed in accordance with the laws of the the Customer, PLDT, or the National Privacy Commission believes that such
Republic of the Philippines. unauthorized acquisition is likely to give rise to a real risk of serious harm to any
b. In case of any dispute that may arise in connection with the Contract and/or these Terms affected data subject or Customer;
and Conditions, the parties shall promptly meet and exert best efforts towards an n. Promptly inform the Customer, if, in its opinion, any instructions of the Customer
amicable settlement of the dispute in good faith. In the event such dispute is not resolved violates, or may be construed to violate, any provision of the Data Privacy Act of
amicably within a period of thirty (30) days from the date of its occurrence, the same may 2012 or any other issuance of the National Privacy Commission;
be resolved through legal action. o. Assist the Customer in ensuring compliance with the Data Privacy Act of 2012, its
c. In the event of suit, venue shall be in the appropriate court of Makati City, Metro implementing rules and regulations, other relevant laws, and other issuances of
Manila, to the exclusion of other venues. In the event that either party is compelled the National Privacy Commission, taking into account the nature of processing and
to seek judicial relief against the other party in order to enforce any or all of its the information available to PLDT;
rights under the Contract and/or these Terms and Conditions, the erring party, as p. At the choice of the Customer, delete, destroy, or return all personal data to the
determined by the proper court, shall, in addition to any other damages that may be former after the end of the provision of services relating to the processing:
awarded by the court, pay an amount equivalent to twenty-five percent (25%) of the Provided, that this includes deleting or destroying existing copies unless storage is
amount claimed by the aggrieved party, but in no case less than Fifty Thousand authorized by the Data Privacy Act of 2012 or another law;
Pesos (PhP50,000.00), as and by way of attorney’s fees, apart from the costs of q. Make available to the Customer all information necessary to demonstrate
litigation and other expenses which the law allows the aggrieved party to recover compliance with the obligations laid down in the Data Privacy Act of 2012, and
from the erring party. allow for and contribute to audits, including inspections, conducted by the
Subscriber or another auditor mandated by the latter; and
r. Include all the foregoing in the privacy and security policy of PLDT
(http://www.pldt.com/privacy-policy).
 I/We agree to avail of the Service(s) and facilities mentioned and provided by PLDT and agree to be bound to PLDT’s Terms and Conditions as stated above.

Conforme: Witness:

STI Training Academy PLDT INC

By: ____________________________________

_________ Mr Brian Deo ___________ Ms Irene Silao

<indicate name of authorized signatory here Sr Relationship Manager

Authorized Signatory

Date:______________________________