Ii. Objectives of The Course
Ii. Objectives of The Course
Ii. Objectives of The Course
INTRODUCTION
1
III. SKILLS TO BE PROVIDED
Wage Employment
1. Front office assistant
2. Bell desk assistant
3. Captain/ supervisor
4. Butler/ personal valet
5. Steward
6. Room attendants/ Public area attendant
7. Room service attendant
8. Commis
SELF-EMPLOYMENT
1. Canteen/ Cafeteria/ Restaurant / Coffee Shops /Fast food joints
2. Out door catering / Functional Caterings
3. Mobile Caterings
4. Working Women’s hostel
5. Guest Houses
6. Hospital Catering
7. Industrial Catering
2
V. ANNUAL SCHEME OF INSTRUCTION AND EXAMINATION FOR
VOCATIONAL COURSES 1ST & 2ND YEAR
1. Communication Skills/English 6 - 6
2. G.F.C. 4 2 6
Part - B
3. Vocational subjects
Paper - I 5 5 10
Paper - II 5 5 10
Paper - III 5 5 10
3
NEW SCHEME PROPOSED
CALCULATION OF WORKING PERIODS
4
VI. Syllabus
HOTEL OPERATIONS
Subject Title: food production-1
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
5
3. KITCHEN OPERATION : 45 30%
a) Duties & responsibilities of Kitchen Brigade.
b) Attitude towards work
c) Personal Hygiene
d) Co-ordination with other departments
e) Kitchen Equipments & Tools: Types, Safety and
Precautions while handling Large,
Medium & Small equipments.
f) Types Of Fuels & Uses
g) Kitchen Hazards- Accidents and
Fire - Control & Prevention
OBJECTIVES :
On completion of this subject, students will acquire basic
knowledge of cookery & Kitchen control.
6
HOTEL OPERATIONS
IST YEAR PRACTICAL
Sub-Title : Food production: 1
(Hours: 160, Marks: 50)
6. MENU 3:Jeera Rice, Dal Fry, Egg Curry, Roti, Onion Salad
9. MENU 6: Mix Veg curry, Plain Rice, Dal Fry, Kaddu ka Kheer
12. MENU 9: Boiled rice, Kadai Veg, Kadai Chicken, Rice Kheer
13. MENU 10: Coconut Rice, Mutton Khorma. Veg Khorma, Semiya
Payasam
7
HOTEL OPERATIONS
Subject Title: F & B Service - 1
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
OBJECTIVE:
On completion of this subject, the Students will learn about
Concept of Service, Style, Menu Planning & F & B Control.
9
HOTEL OPERATIONS
1st Year Practical
Subject Title: F & B Service - 1
(Hours: 160, Marks: 50)
10
HOTEL OPERATIONS
Subject Title: Room Division Operation - I
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
11
4) CLASSIFICATION OF CLEANING AGENTS & EQUIPMENTS
30 15%
a) Classification of cleaning equipments
and agents.
b) Mechanical equipments
c) Containers, brushes, mobs and brooms
d) Cleaning cloths and miscellaneous equipments
e) Classification of cleaning agents and their types
5) INFORMATION DEPARTMENT 30 20%
a) Alphabetical index rack
b) Handling messages
c) Handling room keys and types of keys
d) Handling guest mail
e) Providing information to guest
OBJECTIVE:
Students will be able to learn the operation of both major areas
i.e., front office and house keeping, which are the front of the
house and back of the house to run a hotel operation smoothly.
12
HOTEL OPERATIONS
1st Year Practical
Subject Title : Room Division Management - I
(Hours: 160, Marks: 50)
1. Understanding facilities, guest amenities and supplies
2. Developing etiquettes and attributes of front office and
housekeeping staffs
3. Preparation of departmental lay-out charts
4. Information department
a) Handling guest enquires
b) Maintaining alphabetical index racks
c) Handling room keys
d) Handling guest mail
e) Paging and providing information to guest
5. Handling of various cleaning equipments and understanding various
cleaning agents
13
HOTEL OPERATIONS
Subject Title: Food Production-II
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
14
4. KITCHEN HYGIENE & SANITATION 35 20%
a) Food Laws,
b) Food additives,
c) Food Adulteration & Food Standards
d) Causes of Food Spoilage,
e) Common Food & Water Borne Diseases -
f) Methods of Prevention.
5. INTRODUCTION TO BAKERY: 20 12%
a) Basic Principal of Bakery & Bakery Terms
b) Different methods of Bread Making: Faults & Remedies
c) Cakes: Different Types, Faults & Remedies
d) Cookies: Different Types, Faults & Remedies
OBJECTIVES :
On completion of this Subject, the students will learn about
Bulchery, Larderwork & importance of Kitchen Hygiene &
Sanitation.
15
HOTEL OPERATIONS
2nd Year Practical
Subject Title : Food Production-II
(Hours: 160, Marks: 50)
1. Menu 1: Gongura kodi kura, mudda pappu, plain rice, parvanam
2. Menu 2: Elaichi chawal, dal makhni, methi paneer, phulka,
3. Menu 3: Hyderabadi (mutton) dum biryani, mirchi ka salan, dhai
chutney, Qubani ka meetha
4. Menu 4: Aloo Paratha, shamee kebab, dal amritsari, masala Pulao
5. Menu 5: Veg fried rice, Veg soft noodles, Veg Manchurian, chicken
Manchurian
6. Menu 6: Different varieties of dosas (plain, masala, pesarattu) with
chutney, upma
7. Menu 7: Chole Bhatura, onion Cuchumber
8. Menu 8:Different types of chats-aloo tikki, papdi chat,bhel puri,pani
puri,
9. Menu 9: Pav bhaji, fruit chat
10. Menu 10; Idly, Wada, sambar, chutney.
11. Menu 11 :Vanilla buns, melting moments.
12. Menu 12: Sponge Cake, Swiss Roll.
13. Menu 13: Two varieties of Bread; Plain & Fruit Bread
14. Menu 14:SALADS; Cole slaw, Tossed Salad (vinaigrette dressing),
Macaroni Salad (French dressing)
16
HOTEL OPERATIONS
Subject Title: F & B Service - II
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
OBJECTIVE:
On completion of this subject the student will have an insight
about service of Spirits & Styles of Service.
18
HOTEL OPERATIONS
1st Year Practical
Subject Title : F & B Service - II
(Hours: 160, Marks: 50)
1. Revision of mise - en -place, serving meals and napkin foldings
2. Service of non - alcoholic beverages
a) Tray set-up for tea and coffee service
b) Services of juices and aerated water
3. Service of alcoholic drinks:
a) Presentation of menu
b) Order taking
c) Service of wine
d) Service of beer
e) Service of spirits
4. Control systems
a) Order taking and presentation of bill
b) Menu promotion
5. Room service:
a) Tray set-up for breakfast, lunch, dinner, tea etc.
b) Order taking, service and clearance
6. Breakfast and high - tea:
a) Set-up of breakfast table
b) Buffet set-up
c) Menu planning for high - tea.
7. Banquets and buffets:
a) Setting up various types of buffets
b) Practicing various services
c) Preparing function prospectus and diary
19
HOTEL OPERATIONS
Subject Title: Room Division Operation - II
(Hours: 160, Marks: 50)
Subject Code:
Periods/ week: 5
Periods/ year: 160
1. Reservation: 40 25%
a) Sources and modes of reservation
b) Types of plans, types of room rate
c) Discount and allowances
d) Group reservation
e) Fore-casting room reservation
f) Walk - in reservation
g) Reservation chart and guest history card
2. Registration: 40 25%
a) Registration of guest at reception
b) Guest registration card, arrival and
departure register, C- Forrn
c) Lobby errand card, arrival and
departure report
d) House count
OBJECTIVE:
The student will be able to understand the Guest needs &
Services, and will acquire the knowledge & Techniques required
for Guest Cycle.
21
HOTEL OPERATIONS
2nd Year Practical
Subject Title : Room Division Management - II
(Hours: 160, Marks: 50)
1. Reservation:
a) Handling various types of reservation
b) Calculating room rent, discounts and allowances
c) Handling group reservations
d) Handling walk - in reservation
2. Using chamber maid trolley and getting familiar with the items in it
3. Cleaning of rooms:
a) Vacant room
b) Occupied room and
c) Just vacated room
4. General information:
a) Practicing providing information about India and its tourist places
5. Registration:
a) Checking-in a guest with a confirmed reservation
b) Checking in a walk - in guest
c) Practice filling various forms
d) Calculating house count
6. Checking-out a guest at front office and housekeeping Department
22
VII. LIST OF EQUIPMENTS REQUIRED
1. Cooking Range(two burner) 10 no's (Low pressure)
7. Grater 5 nos
23
25. Lime Squeezer 5 nos
26. Iron Kadai (15" Dia) 5 nos
27. Garbage Bins 5 nos
28. Grinding Machine (heavy duty) 1 nos
29. Mixer Grinder 1 nos
30. Calie Tins 5 nos
31. Cooling Trays 5nos
32. Bread Tin 5 nos
33. Baking Tray 5 nos
34. Work Table 10 nos
35. S.S.Sinks 5 nos
36. S.S.PIates 20 nos
37. Cup board 1 nos
RESTAURANT
1 nos
1. Cup board
2. Side board 2 nos
4. Chairs 20 nos
24
13. Large Knife 4 doz
14. Large fork 4 doz
15. A. P. Knife/fork/spoon 4 doz each
16. Butter Knife 1 doz
17. Butter Dish 1 doz
18. SoupSpoon 4 doz
19. Tea/Coffee/Spoon 2 doz each
20. Service Spoon /fork 4 doz each
21. Fish Knife /fork 2 doz each
22. Water Goblets 4 doz
23. Ice Cream Cups 2 doz
24. Juice Glasses 2 doz
25. Red wine glass 1 doz
26. White wine glass 1 dox
27. Champagne Saucer 1 doz
28. Champagne Tulip 1 doz
29. Beer Mugs 1 doz
30. Brandy baloon 1 doz
31. Cocktail glasses 1 doz
32. High ball glasses 1 doz
33. Salvers (Round) 2 doz
34. Tea pot 1 doz
35. Coffee pot I doz
36. Entre-dish (2 portion) 2 doz
37. Sauce boats 6 nos
38. Finger bowls 2 doz
39. Cork Screw 1 doz
40. Peg measurer 2 nos
41. Ash Tray I doz
25
42. Menu Stand I doz
43. Flower vase I doz
44. Pastry Tongs 6 nos
45. Ice Cream Scoop 1 nos
46. Cheffin dish 6 nos
47. Cruet Set I doz
FRONT OFFICE
1. F.O. Counter 1 nos
2. Mail & Key Rack 1 nos
3. Computer 1 nos
4. Various forms & Diaries
5. Bell desk 1 nos
HOUSE KEEPING
1. Model Guest Room 1 nos
2. Chamber maid trolly 1 nos
3. Vaccum cleaner 1 nos
4. Sink 2 nos
5. Soft broom 2 doz
6. Hard broom 2 doz
7. Carpet Brush 4 nos
8. Scrubbing brush 1 doz
9. W.C.Brush 1 doz
26
15. Glass cloth 2 doz.
16. Dust pans 2 doz
17. Dust bins (small) 2doz
18. Buchets (medium) Idoz
19. Spray Can 2 nos
X. VERTICAL MOBILITY
1. With Bridge Course - BSc, EMCET
2. With out Bridge Course - BHMCT, BA, B.Com.
27
XII. REFERENCE BOOKS
I COOKERY
1 Theory of Catering -
2 Theory of cooking Kington Cesenani, ELBS.
3 Modern Cookery - vol-1 & vol-2 K.Arora, Frank brothers publisher
4 Cold Kitchen Miss Thangham E.Phillip
5 Dictionary of Culinary Arts D.D.Sharma - Aman Publication
6 Indian Cook book Gteven Levensky, Prentice Hall
7 Bakery materials ChefArvind Saraswat, Lustre Press
Daniel Albert
II F&B SERVICE
1 Food & Beverage Service
2 Hotel Management Made Easy Y.M.Bagchi, Aman Publication
3 HACCP S.M. RajaRam, Anand Publication
4 Food & Beverage Service S.M- RajaRam, Anand Publication
5 The Wines & Spirit Lillicrap
A.L. Simon - Charles Skilton Publishers.
5. MRS. G. RAJAKUMARI
Reader - SIVE
O/o CIE - A.P.
Nampally, Hyderabad.
29
30
VOCATIONALCURRICULUM-2005
(With effect from the AcademicYear 2005-2006)
CURRICULUM OF INTERMEDIATEVOCATIONAL
COURSE IN
Hotel Operations
SHASHANK GOEL
Secretary, BIE 33
34
CONTENTS
1. Introduction 1
2. Objectives of the course 1
3. Skills to be Provided 2
4. Job Opportunities 2
a) Wage Employment
b) Self Employment
5. Scheme of Instruction and Examination 3
6. Syllabus 5
7. List of Equipment 23
8. a) Collaborating Institutions
for curriculum transaction 27
b) On – the – Job Training Sites 27
9. Teaching Staff and their Qualification 27
10. Vertical Mobility 31
11. Reference Books 28
12. List of Participants 29
35