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    Chapter 4

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    QueenAce A.
    The document discusses the anatomy of a cruise ship, including details about typical Caribbean cruises, the benefits of booking through a travel agent, types of travel agencies, how travel agents gain experience, certification programs for agents through CLIA, the cruise booking and check-in process, dining options on cruise ships, shore excursions, and typical activities on cruise days at sea and in port.

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    Chapter 4

    Uploaded by

    QueenAce A.
    45 views18 pages
    The document discusses the anatomy of a cruise ship, including details about typical Caribbean cruises, the benefits of booking through a travel agent, types of travel agencies, how travel agents gain experience, certification programs for agents through CLIA, the cruise booking and check-in process, dining options on cruise ships, shore excursions, and typical activities on cruise days at sea and in port.

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    The document discusses the anatomy of a cruise ship, including details about typical Caribbean cruises, the benefits of booking through a travel agent, types of travel agencies, how travel agents gain experience, certification programs for agents through CLIA, the cruise booking and check-in process, dining options on cruise ships, shore excursions, and typical activities on cruise days at sea and in port.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    45 views18 pages

    Chapter 4

    Uploaded by

    QueenAce A.
    The document discusses the anatomy of a cruise ship, including details about typical Caribbean cruises, the benefits of booking through a travel agent, types of travel agencies, how travel agents gain experience, certification programs for agents through CLIA, the cruise booking and check-in process, dining options on cruise ships, shore excursions, and typical activities on cruise days at sea and in port.

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    Cruising

    Chapter 4
    The Anatomy of a Cruise Ship

    1
    1 1
    Caribbean Cruises
    • About ½ of all cruises are to the Bahamas and the Caribbean

    • Eastern, Western, Southern

    • Ask class: Different Cruise Lines


    Why book with a Travel Agent?
    • Also called Travel Counselors

    • Cruising is an Experience

    • Often, easier, quicker, and more convenient to book with a travel agent

    • Advice, Expertise, Options, to help you select a cruise line, ship & itinerary that
    suits your budget, needs, and experience expectations
    Travel Agents
    • About 28,000 Travel Agencies

    • 220,000 full-time and part-time travel counselors

    • Many agencies offer full service: air, rail, car, lodging, tours, and
    cruises
    Types
    • Independent Agencies – Privately owned

    • Agency Chains – Large groups or nationally branded agencies

    • Not all agencies are full service – some specialize in particular areas
    such as cruise-oriented agencies
    Travel Agents gain their experience through
    • First hand knowledge
    • Print materials
    • Videos
    • CD-Roms
    • DVDs
    • Internet sites
    • Seminars
    • Conferences
    • Visits to the ships
    CLIA
    The Cruise Lines International Association (CLIA), also makes available a highly diversified mix of
    training products and events. CLIA also works closely with International Council of Cruise Lines
    (ICCL), which participates in the regulatory and policy development process on matters having to
    do with the environment, medical facilities, passenger protection, public health, safety and
    security.

    3 levels of certification

    • Accredited Cruise Counselor (ACC)


    • Master Cruise Counselor (MCC)
    • Elite Cruise Counselor (ECC)
    CLIA - Checklist

    Pages 72-73
    Figure 4-1; Research Study
    Customers book their cruises

    5% book less than one month


    21% between one and three months
    39% BETWEEN FOUR AND SIX MONTHS
    28% BETWEEN SIX AND TWELVE MONTHS
    7% More than one year
    Once your cruise is booked (In the past vs. today)
    1. An invoice confirmation, ticket or voucher that verifies you’re
    on the trip
    2. A booklet summarizing important information
    3. A list of documents you will need (Passport)
    4. A gift order form
    5. A document on tuxedo rentals
    6. An identification button
    7. Color-coded luggage tags
    8. Immigration & Custom Forms
    9. An Itinerary
    10. Air tickets and hotel information
    11. Embarkation port information
    12. List of Shore Excursions
    Dining Options (In the past vs. today)

    • Main Dining Room: First Seating (6:30pm or earlier)


    and 2nd Seating (8:30pm)

    • Flexible Dining (Open Seating)

    • Specialty Restaurants

    • Casual Dining

    • Room Service
    Other terms to know
    • Meet-and-greet – person from the cruise line who meets you at the
    airline terminal (if you booked the flight with the cruise line)

    • Gangway – the Walkway that connects the ship with the dock
    Zodiac boats (a large
    rubber boat used in
    exotic places such as
    Antarctica)

    Tenders – On cruise ships, lifeboat


    tenders do double duty, serving as
    tenders in day-to-day activities, but
    fully equipped to act as lifeboats in
    an emergency
    Checking in
    Arrive at port terminal

    Luggage is taken

    Check in with Cruise Line Representative

    Provide credit card for incidentals

    Receive your ship charge and access cards

    Walk on luggage – Security Procedure

    Walk the Gangway

    Photographer takes your picture

    Pass through another Security Screening

    Escorted to your cabin

    Luggage arrives

    Lifeboat drill

    Dinner

    Show
    Cruise Days
    • Days at Sea

    • Days in Port
    Days at Sea
    • Breakfast

    • Activities

    • Shows

    • Port Talks – (Approved Shops, Shore Excursions)


    Shore Excursions
    • Review Figure 4-5

    • Discussion: Type of travelers


    Shore Excursion Options
    1. Purchase one through the cruise line

    2. Buy a tour or activity from vendors who usually await


    them at or near the dock

    3. Explore on their own

    4. Stay onboard and relax

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