Products, Services & Experience - Activity 10

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Activity 1 Activity 3

Identify whether the given Which characteristic of service is being


examples are goods, services, or described in the given examples?
experiences.
1. Some students may get the lecture
________________ 1. bedsheet right away, while others may need
to supplement their knowledge to
________________ 2. package tour understand the lesson better.
______________________________
________________3. serving juice in a 2. When availing of a massage from a spa,
lounge the customer must be in the spa to
receive the service.
________________ 4. aircon unit ______________________________
3. A seat on a plane scheduled on a
________________ 5. a customer who Sunday night which is not sold
bought a concert ticket is provided a cannot be stored and be offered in
particular seat. the future.
______________________________

Activity 2 4. A service provider may not provide


his service until the customer
Give two examples for the different engaged.
kinds of products. _____________________________

Product Examples 5. Services that are not availed of on a


Goods day are gone forever.
_____________________________
Services
Activity 4
Events
Is there a brand that you like not
just because of the goods or merchandise
Persons
that you get from it but also because of the
service and experience? Relate how these
Places
satisfy you as a consumer.
______________________________
Organizations
____________________________________
____________________________________
Ideas
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
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____________________________________
____________________________________
_______________

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