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    Instructions: Client Rater Form (CRF)

    Uploaded by

    Karez Labarejos
    The document provides instructions for a client rater form to evaluate the performance of an employee. It lists critical factors to rate including courtesy, readiness for service, cleanliness and orderliness of area, and grooming and appearance. Raters are asked to be fair and objective when using a scale of 2 to 10 to rate the employee on each factor and provide comments. They should then sign and return the completed form.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Instructions: Client Rater Form (CRF)

    Uploaded by

    Karez Labarejos
    25 views1 page
    The document provides instructions for a client rater form to evaluate the performance of an employee. It lists critical factors to rate including courtesy, readiness for service, cleanliness and orderliness of area, and grooming and appearance. Raters are asked to be fair and objective when using a scale of 2 to 10 to rate the employee on each factor and provide comments. They should then sign and return the completed form.

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    Client Rater Form

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    The document provides instructions for a client rater form to evaluate the performance of an employee. It lists critical factors to rate including courtesy, readiness for service, cleanliness and orderliness of area, and grooming and appearance. Raters are asked to be fair and objective when using a scale of 2 to 10 to rate the employee on each factor and provide comments. They should then sign and return the completed form.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    25 views1 page

    Instructions: Client Rater Form (CRF)

    Uploaded by

    Karez Labarejos
    The document provides instructions for a client rater form to evaluate the performance of an employee. It lists critical factors to rate including courtesy, readiness for service, cleanliness and orderliness of area, and grooming and appearance. Raters are asked to be fair and objective when using a scale of 2 to 10 to rate the employee on each factor and provide comments. They should then sign and return the completed form.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    CLIENT RATER FORM (CRF) PART II CRITICAL FACTORS

    Rating Period : _____________________________________ COURTESY


    Name of Nominee:__________________________________
    Position:__________________________________________ Is he/she polite and attentive? Does he/she smile, greet
    Office:____________________________________________ clients, make them comfortable and at ease?

    INSTRUCTIONS LOW HIGH COMMENTS AND RECOMMENDATIONS


    2 4 6 8 10 _______________________________________________
    1. This form is used in evaluating the performance of the _______________________________________________
    employee you are transacting business with. Your _______________________________________________
    feedback on his/her service delivery will help us to _______________________________________________
    READINESS FOR SERVICE
    objectively evaluate the overall performance of the
    employee and eventually improve your service delivery Is he/she always at his station, punctual, not engaging in
    system. _______________________________________________
    unofficial activities like chatting, eating, personal telephone Name and Signature of Rater
    2. Please be fair and objective when rating the employee. calls, etc. while the client is waiting or watching?

    3. In rating your supervisor, please check the box that most LOW HIGH ______________________________________________
    objectively represents his/her level of performance using 2 4 6 8 10 Contact Address
    the scale below:
    HIGH 10 Outstanding
    8 Very Satisfactory
    CLEANLINESS AND ORDERLINESS OF AREA _____________________________________________
    6 Satisfactory
    Office and Telephone Number
    4 Unsatisfactory
    LOW 2 Poor Is his/her work area cleared of unsightly items, clean,
    organized and orderly?
    4. After accomplishing this form, please affix your signature _____________________________________________
    and return this form to the Public Assistance LOW HIGH Date
    Counter/Officer of the Day/Supervisor of the employee 2 4 6 8 10
    whom you are transacting business.

    FACTORS
    GROOMING AND APPEARANCE
    PART I PERFORMANCE
    Does he/she present a neat and presentable appearance,
    Accomplished of Work wears proper uniform/attire and ID?
    Is he/she knowledgeable in his/her assigned task, not giving you the
    LOW HIGH
    run around on your transaction, facilitative, systematic, assuring
    and decisive? 2 4 6 8 10

    LOW HIGH
    2 4 6 8 10

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