Francisco Luzania Resume
Francisco Luzania Resume
Francisco Luzania Resume
EDUCATION
WORK HISTORY
• Currently the Special Projects Coordinator for the City of Chandler Diversity, Equity, & Inclusion
• Communicate with with City Management about DEI initiatives and internal implementation.
• Collaborate with community leaders, non-profits, and internal divisions to complete projects and/or
events to promote DEI in the community.
• Manage logistics and implementation of strategic plans for partners and internal staff.
• Oversee and manage budget for any assigned division project.
• Maintained public record and open meeting law requirements for the compliance with all local, state
and federal laws.
• Oversaw the budget for the City Councilmembers office in the interest of the taxpayers and city.
• Managed the planning and coordination of community engagement & diversity programs and
associated activities. Including large and small public events.
• Drafted agendas, compiled minutes and created result documents for Human Relations Advisory
Board meetings.
• Conducted thorough research using diverse resources to assist department with routine and special
project tasks while also giving professional presentations..
• Coordinated communication and collaboration among community leaders, allies, constituents to
foster connections citywide. In addition, represented the city in regional collaborations.
• Provided ongoing direction and leadership for program operations, logistics and budget while also
consulting other departments on best practices.
• Liaised between account holders and various clients, communicating effectively to maintain
customer satisfaction and uphold company protocols.
• Increased longevity of staffing accounts by providing individualized customer service and
developing relationships with account holders.
• Managed 25 accounts by reviewing and mitigating discrepancies and collaborating with account
holders making sure all staffing needs were met.
• Represented branch at regional meetings while promoting successful standards.
• Maintained updated knowledge of internal processes and industry best practices to optimize service
delivery.
• Kept administrative records current and accurate to promote efficiency and team effectiveness in all
interactions.
• Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
• Trained, mentored and evaluated employees on service quality, knowledge and performance.
AFFILIATIONS
• President of the Arizona State University T. Denny Sanford School of Social Dynamics Student
Undergraduate Association
• Member of the Alpha Kappa Delta International Sociology Honor Society
• Mentor for the AKD Hope Award Program
• Executive Committee Member of the Mesa Hispanic Network
• Board Member on the City of Mesa Behavioral Insights Team
SKILLS
CERTIFICATIONS
• Certification in Performance Excellence, City of Mesa Office of Management and Budget, 2020