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AL-BATIN ADVANCED CONTARCTING CO.LTD

continued commitment to excellence …

QUALITY MANUAL

In conformance with:
ISO 9001 - 2015 Standard

Office : Address : Abu Hadriyah ,Tapline Road Jubail ,Kingdom of Saudi Arabia

Tel : 00966-133670265
Fax : 00966-133670265

E-mail : info@albatinindus.com

Workshop 1: Address : Abu Hadriyah ,Tapline Road Jubail ,Kingdom of Saudi Arabia

DATE ISSUED: FEBRUARY 16, 2015

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0. TABLE OF CONTENT
AL-BATIN QUALITY POLICY & OBJECTIVE 2

0. TABLE OF CONTENT 3

1. GENERAL INFORMATION 5
1.1. DOMAIN OF APPLICATION 5
1.2. REFERENCE DOCUMENTS 5
1.3. EDITION 5
1.4. MODIFICATION 5
1.5. APPROBATION 5
2. COMPANY PRESENTATION 6

3. PROCESS MAP & INTERACTION MATRIX 7

4. CONTEXT OF THE ORGANIZATION 8

4.1. THE ORGANIZATION AND ITS CONTEXT 8
4.2. THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES 8
4.3. THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM 8
4.4. QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES 8
5. LEADERSHIP 9
5.1. LEADERSHIP AND COMMITMENT 9
5.1.1. GENERAL 9
5.1.2. CUSTOMER FOCUS 9
5.2. POLICY 9
5.2.1. ESTABLISHING THE QUALITY POLICY 9
5.2.2. COMMUNICATING THE QUALITY POLICY 10
5.3. ROLES, RESPONSIBILITIES AND AUTHORITIES 10
6. PLANNING 11
6.1. ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES 11
6.2. QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM 11
6.3. PLANNING OF CHANGES 11
7. SUPPORT 12
7.1. RESOURCES 12
7.1.1. GENERAL 12
7.1.2 . PEOPLE 12
7.1.3. INFRASTRUCTURE 12
7.1.4. ENVIRONMENT FOR THE OPERATION OF PROCESSES 12
7.1.5. MONITORING AND MEASURING RESOURCES 12
7.1.6. ORGANIZATION AL KNOWLEDGE 13
7.2. COMPETENCE 13
7.3. AWARENESS 13
COMMUNICATION
8. OPERATION 14
8.1. OPERATIONAL PLANNING AND CONTROL 14
8.2. REQUIREMENTS FOR PRODUCTS AND SERVICES 14
8.2.1. CUSTOMER COMMUNICATION 14
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8.2.2. DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES 14

8.2.3. REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES 14
8.2.4. CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES 14
8.3. DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES 15
8.3.1. GENERAL 15
8.3.2. DESIGN AND DEVELOPMENT PLANNING 15
8.3.3. DESIGN AND DEVELOPMENT INPUTS 15
8.3.4. DESIGN AND DEVELOPMENT CONTROLS 15
8.3.5. DESIGN AND DEVELOPMENT OUTPUTS 16
8.3.6. DESIGN AND DEVELOPMENT CHANGES 16
8.4. CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES 17
8.5. PRODUCTION AND SERVICE PROVISION 17
8.5.1. CONTROL OF PRODUCTION AND SERVICE PROVISION 17
8.5.2. IDENTIFICATION AND TRACEABILITY 18
8.5.3. PROPERTY BELONGING TO CUSTOMERS OR EXTERNAL PROVIDERS 18
8.5.4. PRESERVATION OF PRODUCT 18
8.5.5. POST-DELIVERY ACTIVITIES 18
8.5.6. CONTROL OF CHANGES 18
8.6. RELEASE OF PRODUCTS AND SERVICES 19
8.7. CONTROL OF NONCONFORMING OUTPUTS 19
9. PERFORMANCE EVALUATION 19

9.1. MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION 19

9.1.1. GENERAL 19
9.1.2. CUSTOMER SATISFACTION 19
9.1.3 ANALYSIS & EVALUATION 19
9.2. INTERNAL AUDIT 20
9.3. MANAGEMENT REVIEW 20
9.3.1. GENERAL 20
9.3.2. MANAGEMENT REVIEW INPUTS 20
9.3.3. MANAGEMENT REVIEW OUTPUTS 20
10. IMPROVEMENT 21

10.1. GENERAL 211

10.2. NONCONFORMITY AND CORRECTIVE ACTION 21
10.3. CONTINUAL IMPROVEMENT 21
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1. GENERAL INFORMATION

1.1. Domain of application

This document covers AL-BATIN ’s activities in, Kingdom of Saudi Arabia, It applies to
Scaffolding Procurement and Construction services for industrial tanks and structures, and
Procurement and scaffolding for Construction supporting services for industrial process piping
and Construction services for constructing industrial plants and aims to meet and exceed the
interested parties’ needs and expectations and increase their satisfaction.

1.2. Reference documents

ISO 9001:2015

1.3. Edition

This manual can be updated during management reviews in order to ensure continuous
improvement of the system. Each owner of this manual is welcomed to give his proposals for
modifications. Approved modifications will increase the edition number and will be mentioned
under the “Modifications” section.

1.4. Modifications

Edition 1

1.5. Approbation

This manual is approved by:

Name Title Date Signature

MANAMBUR NAZIR AHAMED Managing Director 16.02.2016

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2. COMPANY PRESENTATION

COMPANY HISTORY & SERVICES

AL-BATIN (AL-BATIN ADVANCED CONTARCTING CO.LTD was established in

JUBAIL-KINGDOM OF SAUDI ARABIA under THE COMMRCIAL
REGISTARTION with C.R. No. 2055022689 and main Offices on
JUBAIL in the ABU HADRIYAH K.S.A. P.O.BOX: 00632 JUBAI
ZIP CODE: 31951
TEL: 00966-133670265
Contact Person: MOHAMMED FOUMIL/SHABBIR SHIEKH
Mobile: +966-570406322

The main products and services provided by us are:

- CONTRACTING - SCAFFOLDING

- SUPPLY OF GOODS - SCAFFOLDING RENTAL

- SCAFFOLDING SALES
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3. PROCESS MAP & INTERACTION MATRIX

We identified three types of processes:

a) Management processes: Include Quality Management and Strategic

management.

b) Operational processes: Include Proposal, Engineering, Construction and

handover.

c) Support processes: Procurement and Material management, Plant Machinary and

vehicules management, Human Resources.& Strategy,
Management & Improvement rocess
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4. Context of the Organization

4.1. The organization and its context

Top management of AL-BATIN conducted a strategic meeting on February 05,

2016 and identified the internal and external issues related to strategic directions
and affecting the ability to achieve the intended results from the implementation of
the quality management system based on ISO 9001:2015 standard requirements.

4.2. The needs and expectations of interested parties

AL-BATIN identified the interested parties and their needs within the processes and
is committed to exceeding their expectations by the implementation of the quality
management system

4.3. The scope of the quality management system

AL-BATIN determined the scope of its quality management system within the
quality policy and confirmed that the system will be implemented in all branches
and all the products mentioned within the policy.

AL-BATIN communicated the scope to all the interested parties by uploading it into
the website.

4.4. Quality management system and its processes

AL-BATIN established, implemented, maintained and continually improved a

process management system based on the requirements of ISO 9001:2015
quality management system by:
1. Identifying of all inputs needed and outputs expected by the processes;
2. Describing the sequence and interaction of the processes within the process
map;
3. Determining the criteria and methods needed to ensure the effective operation
and control of the processes;
4. Allocating the needed resources;
5. Assigning the responsibilities and authorities in each process;
6. Addressing the risks and opportunities by process;
7. Evaluating the performance of the processes and implementing needed changes
to achieve the intended goals by process;
8. Improving the processes and the quality management system;
9. Maintaining documented information to support the operation of the processes;
10.Retaining documented information that the processes are being carried out
as planned.
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5. Leadership
5.1. Leadership and commitment

5.1.1. General

AL-BATIN top management is committed to communicate the importance of

meeting interested parties expectations, as well as regulatory and statutory
requirements. The Top Management demonstrates this commitment through:
1. Taking accountability for the effectiveness of the quality management
system;
2. Establishing the quality policy and the quality objectives based on the
strategic direction of the company;
3. Ensuring that all the requirements of ISO 9001:2015 are integrated within
AL-BATIN business processes;
4. Promoting the process approach and risk-based thinking;
5. Ensuring the availability of the needed resources;
6. Communicating the importance of effective quality management system;
7. Ensuring that the quality management system achieves its intended goals;
8. Motivating persons to contribute to the effectiveness of the quality
management system.

5.1.2. Customer focus

AL-BATIN 's success depends on understanding and satisfying the needs and
expectations of its customers and end users. Their concerns are identified relative
to product conformance, availability, reliability, delivery, support, price and
lifetime.

The customer and end user needs and expectations are determined, and then
converted into product requirements to ensure customer satisfaction. AL-BATIN
Top Management ensures the defined requirements are fully understood and met
(see section 7.2.) through the implementation of the Contract Amendment
procedure CA-PR-01.
As part of this customer focus, AL-BATIN establishes partnerships with suppliers
to share information, create mutual added value and improve products and
service.

5.2. Policy

5.2.1. Establishing the quality policy

AL-BATIN established, implemented and maintained a quality policy appropriate
to its context and supports its strategic direction.
AL-BATIN supports setting quality objectives by satisfying all the applicable
requirements and committing the people to continual improvement of the
implemented quality management system.
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5.2.2. Communicating the quality policy

This quality policy is retained as a documented information and is approved by

Mr. Garo Dermosessian the managing director of AL-BATIN .

This policy is communicated to all employees during awareness sessions and is

posted at conspicuous locations throughout the facilities.

This policy is available also for interested parties in the website and submitted
with the tender documents.

Top Management confirms that the policy statement is periodically reviewed

and updated to ensure its continued suitability and is used as a framework for
establishing quality objectives.

5.3. Roles, responsibilities and authorities

The top management at AL-BATIN ensures that the roles, the responsibilities and the
authorities are assigned, communicated and understood within the organiztion and
every single activity within the processes is assigned to ensure that:

1. The activities are Conforming with the requirements of ISO 9001:2015;

2. The activities are delivering the intended results

The process owners shall report the results and the improvements of the activities to the top
management.

The assignees shall:

a. Promote the awareness of customer requirements throughout the organization

b. Ensure and maintain the quality management system during the implementation
of planned changes.
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6. Planning
6.1. Actions to address risks and opportunities
AL-BATIN identified the risks that need to be addressed by activity within the processes and
provided the solution to address this risks with documented information to evaluate the
effectiveness of the implemented actions

6.2. Quality objectives and planning to achieve them

The foremost quality objective for every process owner is to first satisfy then exceed
interested parties expectations.

Every process owner has been given the task of identifying additional measurable
quality objectives that go beyond the basics of customer satisfaction and meeting
contractual obligations. The quality objectives by process are defined in a document
published by the Top Management, titled "Indicators board".

The process owners are responsible to monitor and communicate the identified
objectives and update them when necessary and to keep documented information on it.

The process owners should plan the activities that will help them to achieve the set
objectives by identifying who, how, when, what will be done and what resources is
needed.

6.3. Planning of changes

All changes at AL-BATIN are planned to be integrated within the quality management
system and the top management ensures that all the needed resources to reach the
change objectives are available and allocated.
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7. Support
7.1. Resources

7.1.1. General
Resources are provided in a timely manner to implement the processes,
continually improve the quality management system and enhance customer
satisfaction.
Top management reviews all contracts and determines the necessary resources,
and it is committed to ensuring that adequate resources are available to enhance
the number of the customers and their satisfaction by at least meeting or
exceeding all of their requirements

7.1.2. People
In addition to its permanent staff AL-BATIN evaluates project based needed
number of people required and launches the relevant recruitment activity.

7.1.3. Infrastructure
AL-BATIN provides and maintains the infrastructure needed to achieve
conformity to product and customer requirements as mentioned in clause 2 of
this manual.
The facilities are equipped with workstations, offices, stores, yards and all
required utilities.
Adequate process equipment, both software and hardware are available within
the facility.
Supporting services such as transportation and communication are available as
needed.

7.1.4. Environment for the operation of processes

The workstations and office spaces are well lighted and the noise level is well
within the acceptable norm for an office environment.

7.1.5. Monitoring and measuring resources

AL-BATIN controls, calibrates, maintains, handles and stores applicable
measuring and monitoring devices used to demonstrate conformance of product
to specified requirements (Maintennace and Calibration Procedure PMV-PR-01).
Two methods are used to calibrate the required measuring and test equipment:
• By recourse to a certified organization,
• In house by AL-BATIN .
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7.1.6 Organizational knowledge

AL-BATIN has a database of the realized projects with all the needed information
on the used resources to estimate and submit proposals, backup of all this info is
done on external hard disks stored out of the premises.

7.2. Competence
The necessary competency required is evaluated based on the tender documents.

Tests for recruited people are conducted during the recruitment phase.

Continuous tests and monitoring of people performance is conducted.

The process owners are evaluated based on the performance indicators.

7.3. Awareness
All employees are made aware of the quality policy of the company.

Each individual’s contribution to the success of the company quality policy and
objectives is monitored and recorded.

This quality policy awareness is conveyed continuously to all people.

7.4. Communication
AL-BATIN communicates quality requirements, objectives, and accomplishments within
the various levels and functions of the company. Information is provided to employees on
the processes of the quality management system and its effectiveness in achieving quality
objectives. This communication takes place through trainings, team meetings, notice
boards, newsletters, and intra company e-mail.

7.5. Documented information

Documented information are established, maintained, and controlled as evidence of
conformance to requirements and of effective operation of the quality management
system. Documented information are analyzed to provide input to corrective and
preventive actions as well as to manage and improve the quality management system and
to identify prospects for continual improvement.

Relevant versions of applicable documented information are available at the point of use.
Documented information are printed to ensure they are legible. All controlled documents
contain sufficient information to ensure they are readily identifiable, such as title, number
(if applicable), date and when applicable, revision level.

Obsolete documents are removed from the place of use and either destroyed or marked
obsolete in order to preclude their inadvertent use. Applicable documents of external
origin are identified and recorded.

Documented information of external origin are determined and controlled, as the industry
standards and the customer requirements.
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8. Operation

8.1. Operational Planning and control

As an integral part of the planning of the product realization processes, AL-BATIN
ensures that its planning is consistent with the requirements of the other processes, the
activity flows, the desired outputs, the control measures, the training needs, the
equipment, the methods, the information, the materials and other necessary resources.

As the plan develops, resources specific to the product are identified and allocated. The
required verification, validation, inspection and test activities specific to the product are
determined and criteria for acceptance are established.
Records of the realization process and resulting product are generated to provide
evidence that the requirements have been met.

8.2. Requirements for products and services

8.2.1. Customer communication

AL-BATIN communicates with customers related to inquiries, requests for

quotations or product information by phone, fax, e-mail or in persons. Inquiries,
contracts and order handling - including amendments - are communicated to
the customer through the Process Owner of the Tendering Process, who will
track and record all customer feedback, including customer complaints.

8.2.2. Determining the requirements for products and services

All requirements specified by the customer, including delivery and post-delivery
activities are determined and planned for. The contract review takes into
consideration statutory and regulatory requirements as well as additional
requirements determined by AL-BATIN management, particularly those
deemed necessary to meet unstated customer needs.

8.2.3. Review of the requirements for products and services

Through the Tendering Process, AL-BATIN reviews all customers’ contracts or
orders and requested changes – if any - prior to its commitment to supply a
product or a service to the customer. This review ensures that all pertinent
information is available - such as definition of product requirements - and that
AL-BATIN has the capability of meeting the requirements. If customers’
product requirements are changed, AL-BATIN ensures that all relevant
documents are amended and relevant personnel are notified.

8.2.4. Changes to requirements for products and services

AL-BATIN ensure that all changes requested by the customer are documented as
ammendment to the initial request received.
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8.3. Design and development of products and services

8.3.1. General
AL-BATIN established the Engineering and design process, to evaluate the
performance and to reduce or eliminate the risks of the activities related to the
customer request.

The evaluation starts from the receipt of RFP until the issuance of execution
plans and drawings approved for construction by the customer or his
representative.

The evaluation is continuously reviewed and updated according to changes

requested by the customer up to the handover of the project.

8.3.2. Design and Development Planning

AL-BATIN plans and controls the design process which could be modified upon
the customer’s approved consent.
Product design & development plans include or make reference to:
1. Stages of the product design and development process;
2. Required review, verification and validation activities;
3. Responsibilities and authorities for product design and development
activities;
4. Availability of Resources;
5. Interfaces between different groups involved in design and development to
ensure effective communication and clarity of responsibilities.

8.3.3. Design and Development Inputs

The customer requirements to be met by the product are:
1. Performance requirements from customer;
2. Applicable regulatory and legal requirements;
3. Requirements derived from previous similar designs, and;
4. Any other standard or code requirements essential for design and
development.
The above are reviewed for adequacy and completeness.

8.3.4. Design and Development controls

At all stages of the design and development process, controls of the results are
conducted to verify that:
1. The design and development inputs are implemented;
2. The problems and errors are resolved;
3. The defined results are achieved.
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8.3.5. Design and Development Outputs

The outputs of the product design and development process are documented in a
format that enables verification against input requirements.

Product design and development output must:

1. Meet the product design and development input requirements;

2. Provide appropriate information for purchasing, production, and service
provision;
3. Contain or make reference to product design and development acceptance
criteria,
4. Define the characteristics of the product that are essential to safe and
proper use.

8.3.6. Design and Development changes

Product design and development changes or modifications are approved by

authorized personnel and documented prior to implementation.
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8.4. Control of externally provided processes, products and services

AL-BATIN ensures that externally provided processes, products and services conforms
to customer requirements.

The type and extent of control applied is dependent upon its effect on the final product.

The main externally provided processes are the inspection services, the calibration
services and catering services.

AL-BATIN evaluates and selects suppliers based on their ability to provide processes,
products and services in accordance with AL-BATIN 's customers’ requirements.

List of suppliers for critical materials exists.

Quotations for each projects is requested from the list and the evaluation and approval
of the services is made by the Top Management.

Quotations of product or services providers must contain the product certificates,

datasheets, MSDS, manuals, recommended spares and other necessary information in
line with customer requirements

8.5. Production and service provision

8.5.1. Control of production and service provision

AL-BATIN plans and controls production and servicing through:

1. The availability of specifications that define the characteristics of the

product that are to be realized;
2. The availability and use of suitable monitoring and measuring resources;
3. The implementation of monitoring and measurement activities to verify that
criteria for control of processes or outputs, and acceptance criteria for
product and services, have been met;
4. The use and maintenance of suitable production equipment;
5. The provision of suitable infrastructure and working environments;
6. The appointment of competent persons;
7. The availability and use of suitable measuring and monitoring equipment;
8. Implementation of actions to prevent human errors.

Release and delivery activities are defined and implemented through the
handover process.

Warranty activities are determined according to contract requirements.

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8.5.2. Identification and traceability

AL-BATIN ensures that materials & products are all identified by suitable means
throughout product realization.
Items that are unique and cannot possibly be mistaken for anything else need not
be identified. All other items will be identified as required, either by a label with
appropriate details attached to the items, or the identity will be marked onto the
products by casting, etching, painting, etc. When labeling is used, one label on
the pallet, bin, bag, shelf or box is usually adequate.

Traceability is maintained on all parts procured by AL-BATIN .

8.5.3. Property belonging to customers or external providers

All customer supplied items are preserved by AL-BATIN based on relevant
agreements.

Customer supplied items include:

1. Nature of customer property (type, made);
2. Terms of usage (operator);
3. Duration of usage;
4. Port of destination;
5. Maintenance;
6. Liabilities.

8.5.4. Preservation of product

AL-BATIN preserves and protects the product during internal processing and
delivery to the intended destination.

Parts and materials are identified and handled in accordance with the
requirements stipulated by the customer, industry standards, statutory
regulations and AL-BATIN processes.

8.5.5. Post-delivery activities

Warranty activities are determined according to contract requirements

8.5.6. Control of changes

All changes requested by the customer will be incorporated in the activities
provided that such changes do not affect the normal production.

The time and cost impact of the changes will be communicated to the customer
and acquire his approval prior to implementation.

These changes will be documented.

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8.6. Release of products and services

AL-BATIN applies suitable methods for measurement and monitoring of the
characteristics of the product in a timely manner to verify that the requirements are
met.
Products and their documentation are handed over to the customer after the
completion of all specified activities.

8.7. Control of nonconforming outputs

AL-BATIN has set methods and responsibilities for controlling non-conforming products
and services in order to ensure that they are segregated from all good products, re-
checked and classified to prevent their inadvertent use and delivery.

Records of the nature of nonconformities and any subsequent actions taken, including
concessions obtained, are maintained. Decision results are discussed during
management review meeting.

9. Performance evaluation
9.1. Monitoring, measurement, analysis and evaluation
9.1.1. General
AL-BATIN monitors, measures and evaluates products, processes and customer
satisfaction by set indicators in a timely manner.
Documented information and the results are used to improve the effectiveness of
the quality management system.

9.1.2. Customer satisfaction

AL-BATIN monitors information and data on customer satisfaction.
The customer satisfaction is evaluated by:
1. Recommendation letters;
2. Increased numbers.
The results of the customer satisfaction analysis are discussed at the
management review meetings.
9.1.3. Analysis & Evaluation
The suitability and effectiveness of the quality management system is
determined through the analysis of data from:
1. Processes, products and hand overs;
2. Quality records;
3. Changes and NCRs (Risks);
4. Suppliers & vendors performance;
5. Customer satisfaction.
The results of the analysis is the key input for continuous improvement.
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9.2. Internal audit

AL-BATIN has subcontracted the internal audits to a service provider to perform it once
per year to ensure that:
1- The quality management system has been effectively implemented and maintained,
and conforms to ISO 9001:2015;
2- Identify potential opportunities for improvement.
AL-BATIN 's internal audit process is focused on the importance of the activities and the
results of previous audits.
The results of internal audits are documented and discussed at the management review.
9.3. Management review
9.3.1. General
Top management reviews the quality management system at least once a year to
ensure its continuing suitability, adequacy, and effectiveness.
Minutes of the review meeting are kept and distributed to all interested parties.

9.3.2. Management review inputs

Agenda topics covered at the management review include:

1. Follow-up of actions from previous management reviews;

2. Changes in external and internal issues that affects the quality management
system are implemented;
3. Performance and effectiveness of the quality management system include:
1. Customer feedback, and customer satisfaction measures;
2. Quality objectives;
3. Process performance & Product conformance;
4. Nonconformities and corrective actions;
5. Monitoring and measurement results;
6. Audit results;
7. External provider’s performance.
4. Opportunities for improvement;
5. Effectiveness of actions to address the risks;
6. Resource requirements.

9.3.3. Management review outputs

The output of the management review is documented in the minutes.
The outputs include decisions and actions related to:
1. Improvement of the effectiveness of the quality management system;
2. Changes to the quality management system;
3. Required resources.
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10. Improvement
10.1. General
Process efficiency and effectiveness are emphasized when corrective and preventive
actions are taken.
Those issues that can be measured, such as quality objectives and analysis of data, are
used as evidence of the effectiveness of the continual improvement of the quality
management system.

10.2. Nonconformity and corrective action

AL-BATIN has established a procedure for corrective and preventive action which
ensures that at all instances :
1. Non-conformance or potential non-conformities are investigated in order to detect
the causes;
2. Corrective or preventive actions are determined.
3. Controls which ensure that the determined actions are implemented and are
effective, recorded and discussed during management review meeting;
4. The causes are eradicated.

10.3. Continual improvement

AL-BATIN continually seeks to improve the quality management system, rather

than wait for problems to reveal opportunities for improvement.

This proactive approach uses reviews of the quality policy, quality objectives, audit
results (both internal and external) analysis of data, corrective and preventive
actions, and management review and customer feedback.