Case Studies For Organizational Behavior

70-311 Organizational Behavior, Fall 2016, Case Studies
CASE STUDIES
Starling Hunter © 2016. Contact: starling@andrew.cmu.edu

MANAGING EFFECTIVE ORGANIZATIONS—A Model for

Managing Organizations in Under Cover Boss (S01E01)
Show Summary
Bosses of chain businesses go undercover to their own stores in various locations and various
jobs around the store and interact with the employees. Depending on the employee's impression,
it will prove to the boss how important the job is to them.1
1
http://www.imdb.com/title/tt1442553/

Episode Recap
Larry O'Donnell, the President and C.O.O. of Waste Management, works alongside his
employees, cleaning porta-potties, sorting waste at one of their recycling plants, collecting
garbage from a landfill and even being fired for the first time in his life. O'Donnell's mission is to
garner an up-close look at his company and workforce to see how and where improvements can
be made from both an operational and morale standpoint.2
Discussion Questions
1. Identify the key individuals and groups portrayed at Waste Management, their positions in
the formal structure, and their roles in the processes that contribute to performance.
Required Reading
Managing Effective Organizations (Chapter 1)
 A Model for Managing Organizations, pp. 9-14
Streaming Links
http://www.youtube.com/watch?v=y9e6oJEI9SM
http://thewatchseries.to/episode/undercover_boss_s1_e1.html
2
http://www.imdb.com/title/tt1570328/plotsummary

MANAGING EFFECTIVE ORGANIZATIONS—Perspectives on

Effectiveness & The Nature of Managerial Work in Cake
Boss (S01E01)
Show Summary
Cake Boss is an American reality television series, airing on the cable television network
TLC. The show follows the operations of Carlo's Bake Shop, an Italian-American family-owned
business in Hoboken, New Jersey owned and operated by siblings Buddy Valastro (to whom the
series' title refers), Lisa Valastro, Maddalena Castano, Grace Faugno and Mary Sciarrone.[1] The
show focuses on how they make their edible art cakes, and the interpersonal relationships among
the various family members and other employees who work at the shop.3
3
https://en.wikipedia.org/wiki/Cake_Boss

Episode Recap
After an extremely busy order week, Buddy gets a call about a photo spread in Brides
Magazine, though last minute changes may challenge Buddy's ability to complete this order on
time. In addition, he gets an order to make a boat for someone's birthday, not knowing that the
person he's making it for... is himself. However, the bakers end up in a heated crisis when they
run out of sugar.4
1. Identify examples of each of the three causes of effectiveness at Carlo’s Bake Shop.
2. Provide examples of each of the four core managerial functions being performed by Buddy
in his role as the owner and manager of Carlo’s Bake Shop.
Required Reading
Managing Effective Organizations (Chapter 1)
 Perspectives on Effectiveness, pp. 15-6
 The Nature of Managerial Work, pp. 16-19
Streaming Links
http://www.youtube.com/watch?v=2gtXO3dOHQM
https://www.youtube.com/watch?v=XEE7q16jWPE
http://thewatchseries.to/episode/cake_boss_s1_e1.html
4
https://en.wikipedia.org/wiki/List_of_Cake_Boss_episodes#Season_1_.282009.29

LEADERSHIP—Leadership Traits in Lost (S01E01)
Show Summary
Season 1 begins with the aftermath of a plane crash, which leaves the surviving passengers
of Oceanic Airline's Flight 815 on what seems to be an uninhabited tropical island. Jack
Shephard, a doctor, becomes their de facto leader. Their survival is threatened by a number of
mysterious entities, including polar bears, an unseen creature that roams the jungle (the "Smoke
Monster"), and the island's malevolent inhabitants known as "The Others". They encounter a
French woman named Danielle Rousseau, who was shipwrecked on the island 16 years before
the main story and is desperate for news of a daughter named Alex. They also find a mysterious
metal hatch buried in the ground. While two survivors, Locke and Boone, try to force the hatch
open, four others, Michael, Jin, Walt, and Sawyer attempt to leave on a raft that they have built.
Meanwhile, flashbacks centered on individual survivors detail their lives prior to the plane
crash.5
5
https://en.wikipedia.org/wiki/Lost_(TV_series)#Overview

Episode Recap
Jack Shephard awakens lying on his back in the jungle, disoriented, battered and bruised, and
notices for a fleeting moment a yellow Labrador retriever darting through the bamboo forest. He
eases himself up and discovers a small bottle of vodka in his suit pocket. He runs through the
jungle vegetation and emerges onto an expansive beach, where he is confronted by the carnage
of the airplane crash of Oceanic Flight 815. In the confusion, one survivor gets sucked into a still
spinning turbine. Jack, a surgeon, darts from one survivor to the next, organizing them, giving
orders and administering medical aid. In a small amount of time, he rescues a man pinned under
wreckage, assists the pregnant Claire Littleton and enlists Hugo "Hurley" Reyes to watch her,
and administers CPR to Rose Henderson, saving her life.
After the initial shock of the crash passes, Jack retreats to a quiet area beyond the beach to
tend to his own minor injuries in solitude when he notices Kate Austen watching him. He asks
for assistance, which she reluctantly gives by helping suture the wound on his back. During the
procedure, Kate reveals that their plane had broken apart in mid-air. Hours later on the beach,
while Kate curiously observes Jack tending to a critically-injured unconscious passenger,
survivors Michael Dawson and his ten-year-old son, Walt Lloyd, discuss what to do with the
bodies in the wreckage, while an uninterested James "Sawyer" Ford looks on. Sayid Jarrah
organizes a clean-up crew, while Hurley salvages meals from the plane's galley and distributes
them to the survivors. Shannon Rutherford refuses chocolate offered by her brother Boone
Carlyle, believing that rescue is imminent.
That night, the peace of the camp is disturbed by loud roaring noises and crashing trees
emanating from the nearby jungle. In the morning, Jack decides that the survivors need to send a
distress signal to have any hope of rescue, and he believes the best solution is to use the plane's
transceiver, located in the cockpit of the plane. Kate claims to have seen smoke from somewhere
within the jungle and asks to come with Jack to find what is hoped to be another part of the
plane's wreckage. With Kate and Charlie Pace, Jack sets off into the jungle to find the cockpit.
As they move deeper into the jungle, they encounter a sudden rainstorm. When the trio finds the
plane, resting against a tree, they are forced to climb through the rows of seats to reach the cabin.
Inside, they find the pilot still in his seat. Charlie disappears into the bathroom while Jack and
Kate find the pilot awaking with a start from a concussion. He tells them that the plane had lost
radio contact six hours after take-off, where it turned back for Fiji and hit turbulence. The plane
was a thousand miles off course when it crashed.
Meanwhile, on the beach during the rainstorm, a group of survivors takes refuge in the
wreckage. While huddled there, a Korean man, Jin-Soo Kwon, tells his wife, Sun-Hwa Kwon, in
Korean that she should remain close to him at all times. Even though most of the survivors have
taken shelter, John Locke remains outside and sits alone in the rain on the beach with his arms
outstretched and seems to enjoy the moment. Back in the plane's cockpit, the conversation is
interrupted when the strange roaring noise that the group heard from the jungle the previous
night returns. When the pilot investigates, he is seized by something outside, which drags him

through the cockpit window, prompting the trio to grab the transceiver and flee. During the
escape, Charlie falls. Jack returns to help him, while a terrified Kate runs on. After the monster
disappears, Kate, Charlie and Jack reunite and find the pilot's bloodied corpse suspended in a tree
top.6
1. Which leadership traits does Jack possess? Which does he lack?
2. Do we see any link between the traits he possesses and his “performance” in the immediate
aftermath of the crash?
Required Reading
Leadership: Fundamentals (Chapter 11)
 Leadership Defined, pp. 314-6
 Traits that Appear to Identify Leaders, pp. 316-9
Streaming Links
http://vodlocker.com/rkogdukvk11d
http://thewatchseries.to/episode/ugly_betty_s1_e5.html
6
http://en.wikipedia.org/wiki/Pilot_(Lost)#Part_1

LEADERSHIP—Leadership Behaviors in The Office

(S01E01)
Show Summary
The first season consisted of six episodes. The series begins by introducing the office's
workers via a tour given by branch manager Michael Scott for both the camera crew and a first-
day temp (Ryan Howard). The audience learns salesman Jim Halpert has a crush on receptionist
Pam Beesly (who helps him play pranks on co-worker Dwight Schrute), even though she is
engaged to Roy (who works in the building's lower-level warehouse). News spreads throughout
the office that Dunder Mifflin's corporate headquarters is planning to downsize an entire branch,
leading to general anxiety, but Michael chooses to deny or downplay the realities of the situation
in order to maintain employee morale.7
7
http://en.wikipedia.org/wiki/The_Office_(U.S._TV_series)#Season_one

Episode Recap
Michael Scott, regional manager of the Scranton branch of Dunder Mifflin, introduces a
visiting documentary crew to his employees, who include Jim Halpert, a competent but
unmotivated sales representative, Dwight Schrute, his petty and power-hungry co-worker, Ryan
Howard, a new temporary employee, and Pam Beesly, the soft-spoken receptionist and object of
Jim's flirtation.
Jan Levenson-Gould, Michael's superior from corporate, arrives to inform Michael that the
Scranton branch may be closed down. Michael immediately informs his employees that no one
will be fired. Meanwhile, Dwight discovers that Jim has encased his stapler in Jell-O. Later in
the day, Michael attempts to prank Pam by pretending to fire her for stealing Post-it notes. When
Pam breaks down crying, Michael reveals the joke, but Pam is hardly amused.8
1. What is Michael’s leadership style—task-oriented or relationship-oriented?
2. What relationship, if any, exists between his leadership style and performance?
Required Reading
Leadership: Fundamentals (Chapter 11)
 Behaviors of Effective Leaders (pp. 319-23)
Streaming Links
http://gorillavid.in/xneeh7w30fet
http://thewatchseries.to/episode/office_s1_e1.html
8
http://en.wikipedia.org/wiki/Pilot_(The_Office)#Plot

LEADERSHIP—Situational Factors in Lost (S01E05)
Show Summary
Season 1 begins with the aftermath of a plane crash, which leaves the surviving passengers of
Oceanic Airline's Flight 815 on what seems to be an uninhabited tropical island. Jack Shephard,
a doctor, becomes their de facto leader. Their survival is threatened by a number of mysterious
entities, including polar bears, an unseen creature that roams the jungle (the "Smoke Monster"),
and the island's malevolent inhabitants known as "The Others". They encounter a French woman
named Danielle Rousseau, who was shipwrecked on the island 16 years before the main story
and is desperate for news of a daughter named Alex. They also find a mysterious metal hatch
buried in the ground. While two survivors, Locke and Boone, try to force the hatch open, four
others, Michael, Jin, Walt, and Sawyer attempt to leave on a raft that they have built. Meanwhile,
flashbacks centered on individual survivors detail their lives prior to the plane crash.9
9
https://en.wikipedia.org/wiki/Lost_(TV_series)#Overview

Episode Recap
As the eye opens, we see a trickle of blood beginning to flow from a cut just above it. We
pull back to see a boy lying flat on his back. Beside him another boy is being ruthlessly beaten
against a school yard fence. "Walk away now and you won't get your ass kicked," says the bully.
And the truth of it is, walking away would definitely be the smart thing for him to do the bully is
much bigger than he is. But the boy against the fence is in real trouble and, mixed in with the
pain and the terror there is something else written on his face - written so clearly you'd have to be
blind not to see it. Please, help me! The first boy is up in a flash and goes to help his friend, but
he's grabbed from behind by the bully and spun around, the bully's fist already cocked and ready
to fire. "Should've stayed down Jack." WHAP! Lights out...
That was a Young Jack. Back in real time, Charlie races down the beach towards him,
rousing Adult Jack from his FLASHBACK. "Jack! JACK! There's someone out there!" Charlie
points out to the ocean - And oh my God, there IS someone out there yelling for help and
struggling to stay afloat. Before Charlie can explain that he doesn't know how to swim, Jack is in
the water, pounding through the surf towards the target. When he gets there, he scans the surface
and finds nothing but open water. He dives under. Nothing. He dives again and he's down there a
long time until he's up and he's got someone with him. It's Boone! And just as we're about to
breathe a sigh of relief, Boone asks a terrible question: "Did you get her?" Did he get who? "That
woman, did you get her?" Jack turns around and, sure enough, there is someone else further out,
calling for help and about to go under. Kate and Charlie take an exhausted Boone from Jack at
the breakwater and Jack turns around and dives right back in. But we widen out we see the awful
truth laid out before us. Jack can swim as hard as he wants... but there is no one left to save.
Back on the beach, while Kate is trying to prevent Jack from beating himself up for the life
he didn't save, Jack sees the man in the suit standing in the water. When he asks Kate if she saw
him too, Kate recognizes that Jack's exhausted and asks how long it's been since he slept.
Meanwhile, Sawyer has begun his own business, providing luxuries to the survivors from the
stash of goodies he collected from the wreckage and as the prices reflect, he's got the market
cornered in that department. "But don't worry", he tells Shannon...he'll take a check.
Hurley and Charlie tell Jack that they are dangerously low on water. It hasn't rained in a few
days and there are 47 people to take care of. Jack has to point out the mathematical error. Better
make that 46. They want Jack to decide what should be done, but he wants no part of it.
In FLASHBACK we see young Jack in his father's study receiving a very important lesson
on what it takes to be a leader. He tells Jack he doesn't have it. And while that might not be the
easiest lesson to learn, Jack needs to know there are consequences for getting involved in other
people's business. Consequences like that shiner on his eye.
Back in real time, Jack is speaking with Boone when he sees the man in the suit again. This
time, he's not going to let him get away. He races off into the woods and sees the man standing
there with his back turned. When he turns around, the shock knocks Jack right off his feet
because the man in the suit looks an awful lot like his FATHER!

On the beach, the heat and the lack of water are taking their toll. When Claire faints, the
others rally to her side, but when they go to give her some of the precious water, they make a
frightening discovery - it's all gone - stolen! Locke offers to go into the jungle to find more - just
enough to keep Claire going.
In the jungle, Jack races after the man in the suit. Just as he is getting close, he trips and falls
down an incline, barely catching himself on a vine before falling off a cliff. He hangs there,
slowly losing his grip on the vine. But just before he falls to the rocks below, a hand comes over
and pulls him up. It's Locke! He tells Jack that the others are all looking to him to tell them what
to do. Jack doesn't want the job and tells Locke about his hallucinations. Locke tells Jack that he
should consider the possibility he is not hallucinating. But that's impossible. Locke tells him that
possible is a relative term especially on this island.
Back at the beach, Sayid and Kate catch Sun with a bottle of water. When they learn she got
it from Sawyer, they confront him about stealing their supply. Turns out he didn't do it and he
can prove it - he made a trade with Jin, "cave man style". As Charlie does his best to comfort
Claire, we wonder how long she can hang on.
Back at the beach the water thief is caught. It was Boone! And just as the mob is about to
have at him, Jack returns to the scene. He tells them they can't go on like this. It's been six days
and rescue hasn't come, they have to start accepting the idea that it may never come. He tells
them about the water he found in the jungle and explains to them all that things have to change
or more people are going to die. "If we can't live together, we're going to die alone."10
1. Does Jack’s leadership style fit with the situational characteristics?
2. Which of the Leadership Actions to Change Situations, if any, do we observe Jack
employing?
Required Reading
Chapter 11: Leadership—Fundamentals
 The Effects of Situational Differences, pp. 323-8
Streaming Links
http://vodlocker.com/yani24lti7hf
10
http://abc.go.com/shows/lost/episode-detail/white-rabbit/40637

INDIVIDUAL BEHAVIOR & DIFFERENCES—Personality

Traits in Ugly Betty (S01e01)
Show Summary
Ugly Betty follows the daily life of Betty Suarez, a promising college graduate from a
struggling Latino family in Queens. She was promptly rejected at a "job interview" at Meade
Publications in Manhattan based solely on her appearance (thus the series' title). However,
company CEO Bradford Meade spots her and has her hired as an executive assistant to his son
Daniel Meade, the newly-installed Editor-in-chief at MODE magazine. Bradford is primarily
motivated by his wish for Daniel to stop bedding his assistants, particularly after catching him
having sex in his office with one potential applicant. Betty is not very interested in fashion and is
sometimes clueless about the company's motives and organizations, although she has expressed a
passion for photography.

Episode Recap
In this episode we are introduced to Betty Suarez, an unglamorous woman in her 20s who
starts work for a fashion magazine called MODE, and in the process introduced to the harsh
treatment she'll have to deal with from her more beautiful co-workers. She also meets with her
boss, Daniel Meade, who was just named the new editor in chief by his father, Bradford Meade.
Daniel succeeds the revered Fey Sommers, who was killed in a hit-and-run that reeks of foul
play. The announcement of Daniel being named editor-in-chief does not sit well with
Wilhelmina Slater, the magazine's creative editor who has been vying for the position herself.
Daniel isn't so keen about having Betty working with him because she is homely, so he plots
to have her quit by giving her difficult and outrageous tasks. When Betty gets wind of this from
the company seamstress, Christina, she is badly hurt and says that perhaps that is the way she
was supposed to land a job. After Daniel makes her stand in for an embarrassing modeling shoot,
he seems to relent as Betty walks out in anger and tears.
Daniel later regrets his mistake when he realizes that he is danger of losing the Fabia
cosmetics account. He is unaware that he is being sabotaged by Wilhelmina and his best friend, a
photographer who has been known to plagiarize other people's work (after Betty mentions a
layout he did) and is responsible for the aforementioned shoot that Betty was in. Sensing this and
after seeing a new cosmetics layout proposal created by Betty, Daniel decides that he needs her.
Betty eventually returns and in the process not only saves the campaign, but also his job.
1. How does Betty rate on the Big Five personality variables—Openness, Conscientiousness,
Extraversion, Agreeableness, and Neuroticism.
2. How does Betty rate on these other five personality variables—locus of control, self-efficacy,
Machiavellianism, emotional intelligence, and creativity.
Required Reading
Individual Behavior & Differences (Chapter 4)
 Individual Psychological Variables, pp. 111-7
Streaming Links
http://vodlocker.com/qt8ewmbnvh41

INDIVIDUAL BEHAVIOR & DIFFERENCES—Skills, Abilities,

and Attitudes in Monk (S04E04)11
Show Summary
Adrian Monk was a brilliant detective for the San Francisco Police Department until his wife,
Trudy, was killed by a car bomb in a parking garage, which Monk then believed was intended
for him. He later believes that Trudy's death was part of a larger conspiracy that she had
uncovered during her time as a journalist. Trudy's death led Monk to suffer a nervous
breakdown. He was discharged from the force and became a recluse, refusing to leave his house
for over three years.
He is finally able to leave the house with the help of his nurse, Sharona Fleming (Bitty
Schram). The breakthrough allows him to work as a private detective and a consultant for the
homicide unit despite limitations rooted in his obsessive–compulsive disorder (OCD), which had
grown significantly worse after the tragedy. These same personal struggles, particularly the
OCD, are what aid him in solving cases, such as his sharp memory, specific mindset and
attention to detail. Captain Leland Stottlemeyer (Ted Levine) and Lieutenant Randall "Randy"
Disher (Jason Gray-Stanford) call on Monk when they have trouble with an investigation.
Stottlemeyer is often irritated by Monk's behavior, but respects his friend and former colleague's
amazing insight and observational abilities, as does Disher. Ever since childhood, Monk's
obsessive attention to detail allowed him to spot tiny discrepancies, find patterns, and make
connections that others often missed.

Episode Recap
A parking garage attendant, Ronnie, confronts a man who appears to be repairing a flat tire
on a car which the attendant knows belongs to someone else. When Ronnie threatens to call the
police, a fight ensues and Ronnie is shot dead by the mystery man. Shortly thereafter a stock
analyst by the name of Warren Kemp arrives in the garage and discovers that Ronnie is missing.
Kemp is then attacked from behind but the mystery man does not want to kill Kemp: he only
wants to break his hand, specifically his right hand. He’s very specific about that—the right and
not the left hand.
Detectives Stottlemeyer and Disher are assigned the case and they call in former Detective
Adrian Monk as a consultant. Before being taken to hospital, Kemp sends word via a paramedic
that he’d like to meet with Monk and his assistant Natalie in his office the next day. He’s very
specific about that—Monk AND Natalie.The next day, while waiting outside Mr. Kemps office,
Natalie remarks that she used to work in an office setting like this one and lasted only “two
weeks.” What she disliked about it was that it was an environment where “you’re just like
everyone else” where you “do the same thing everyday”, where you begin to “feel like a
number” and where you are “basically a drone.” Mr. Monk finds that all to be extremely
admirable.
When they Adrian and Natalie begin speaking with Kemp they learn that he suspects that the
man is one of his own employees. After much flirting between between Kem and Natalie, Kemp
asks Monk to go undercover as an office worker—as an investment analyst from Chicago.
Happy for the chance to be like everybody else and do the same job every day, Monk
contentedly cleans up his co-workers' cubicles and retypes their reports, earning himself a place
in what he calls the office "gang" as he searches for clues to the identity of Kemp's assailant.
Initially, Monk’s suspicions fall on the unpleasant and unpopular Chilton Handy, who, like
the perpetrator (and Captain Stottlemeyer), chews toothpicks, and whose obsession with winning
the office bowling tournament could provide a motive for injuring Kemp's right hand.
Meanwhile, Natalie's suspicions fall on Kemp himself when a secret she had confided in him
appears in an e-mail sent to all the office employees. Just as Monk discovers an alibi for Chilton
and needs a new lead, he manages to alienate his co-workers by causing them to forfeit a
bowling tournament. Worse still, the case takes a grim turn as the interior decorator Kemp has
hired is murdered. The evidence points to the same man, but Monk must find out who and why
without the cooperation of the office staff.12
12
http://www.tv.com/monk/mr.-monk-goes-to-the-office/episode/422050/recap.html; also,
http://en.wikipedia.org/wiki/List_of_Monk_episodes

1. What particular mental abilities and related skills does Mr. Monk demonstrate?
2. What aspects of the job contribute to Mr. Monk’s job satisfaction?
Required Reading
Individual Behavior & Differences (Chapter 4)
 Individual Psychological Variables, pp. 102-6
Streaming Links
http://vodlocker.com/w80oqqqx5obn
http://thewatchseries.to/episode/monk_s4_e4.html

MOTIVATION—Job Satisfaction & Learned Needs in My

Name is Earl (S02E22)
Show Summary
The series stars Jason Lee, Ethan Suplee, Jaime Pressly, Eddie Steeples and Nadine
Velazquez. Earl J. Hickey (Lee) is a petty criminal whose winning $100,000 lottery ticket is lost
when he is hit by a car. Lying in a hospital bed, under the influence of morphine, he develops a
belief in the concept of karmic retribution when he hears about karma during an episode of Last
Call with Carson Daly. To turn his life around, he makes a list of every bad thing he's ever done
in an attempt to correct them, as he believes that this is the only way he can gain positive karma.
After doing his first good deed, he finds the $100,000 lottery ticket he had previously lost. He
sees this as a sign of karma rewarding him and, with his newfound wealth, he begins doing good
deeds according to his list. As he continues to fulfill good deeds, Earl seems to be only doing so
to improve his own life but begins to develop a sincere sense of morals and ethics.

Episode Recap
Earl and Randy don't usually set the alarm clock, but today is their first day at their new jobs,
stocking appliances for Mr. Waadt. Up until now, Earl has kept himself from becoming an adult,
#273B on his list. Once he got his GED, it was time to start looking for a job. Earl learned that
it's easy to get a job, but hard to find one you want to keep.
While Earl's feeling good to be part of the workforce, Joy is enjoying her own little dose of
reality. After stocking up on green punch, she and Darnell run into her deaf lawyer's word talker
Doug in a parking lot. Joy insults Doug, mistaking his old-looking wife for his mother. Miffed,
Doug reminds Joy that her trial starts next week, and maybe she shouldn't have bought all that
punch - Joy might be going to jail.
Supervisor Reggie explains the perks of the job to Randy and Earl: everyone gets a one-week
vacation and a store credit card. Twice a day the guys eat snacks from the vending machine.
After four hours, Earl's already not sure if he can perform this job for the rest of his life. When
salesman Ricky calls Earl to the sales floor, it's just like the first day he drank chocolate milk and
realized he wanted to have a moustache for the rest of his life - Earl wants to sell appliances in
the front of the store.
Reggie explains that no one's ever moved from the back to the front of the store. It's a little
ironic: the salesman all wear Dockers, but they call the guys who work in the back Dockers,'
because they work on the loading dock. The Dockers wear Dickies, which is what they call the
guys who work in the front, because they are. Meanwhile, Joy prepares for the possibility of
prison by trading in the Subaru BRAT for a car that will accommodate her family, buying a life-
like sex doll for Darnell, and learning to speak Mexican.
Earl goes the extra mile to show Mr. Waadt that he wants to be a salesman. The Dockers
think Earl is sucking up, despite his claims of being a regular guy. Earl remarks that he's spent
his whole life making fun of people who try to get ahead - maybe he was wrong. All the
Dockers, even Randy, try to sabotage Earl, but Mr. Waadt takes notice of his hard work, and
gives Earl a shot. If he can sell $5000 in appliances by end of day Sunday, he's in.
Now that Earl's wearing Dockers, all the salesman, led by smarmy Ricky, promise they'll do
whatever it takes to keep Earl from joining their ranks. On Sunday, it looks like Earl has failed to
reach his goal, when a little old church lady comes in to the store to purchase a boatload of
appliances for a soup kitchen. Earl asks the Dockers to load the truck, but they refuse, so Earl
does it himself. The guys are amazed - no Dickie has ever pulled his own stock! While he's busy,
Ricky lies to the church lady and scoops the sale.
Stress will make you do crazy things, as Darnell finds out, when he wakes up next to the sex
doll. Joy has left him a video, explaining that she traded in the Brat because she needed a bigger
trunk, and learned Mexican because she's going on the lam to Mexico to escape prison! She begs
Darnell's forgiveness and promises to send for him and the kids as soon as she can. It's closing
time at the store, and despite a rousing don't-give-up speech from Reggie, Earl turns his in his tie
and name tag to Mr. Waadt.

Reggie knocks on Mr. Waadt's office door. He puts down his store credit card, demanding to
buy a refrigerator from Earl. Ricky's protests fall on deaf ears, as all the Dockers line up to buy
appliances from Earl in a show of solidarity for one of their own. Earl wins the day, and is
promoted to salesman. Sadly, Joy's not having the same luck in Mexico.13
1. Using Herzberg’s Two-factor theory, indicate which of his two jobs gives Earl greater
satisfaction—“docker” or sales associate?
2. Using McClelland’s Learned Needs theory, indicate what are Earl’s and what are Randy’s
dominant needs?
Required Reading
Motivation—Background & Theories (Chapter 5)
 Herzberg’s Two-Factor Theory, pp. 133-5
 McClelland’s Learned Needs Theory, pp. 135-8
Power & Politics (Chapter 10)
 Need for Power, pp. 294-6
Streaming Links
http://gorillavid.in/fl2rskn3u7ui
http://thewatchseries.to/episode/my_name_is_earl_s2_e22.html
13
http://mynameisearl.wikia.com/wiki/Get_a_Real_Job

MOTIVATION—Equity Theory in The Office (S02E04)
Show Summary
The second season was the series' first full (twenty-two episode) season, and had its first 40-
minute "super-sized" episode. Many workers seen in the background of the first season were
developed into secondary characters, while the general threat of downsizing continued. Romantic
relationships begin to develop between some of the characters. Michael spends the night with his
boss Jan, in the wake of the latter's divorce, but does not sleep with her. Dwight and Angela
become romantically involved, but keep the relationship a secret from everyone else. Kelly
develops a crush on Ryan, and they start dating. When Roy sets a date for his wedding to Pam,
Jim grows depressed and considers transferring to the Stamford, Connecticut branch, but tells
Pam in the season finale that he loves her, even though Pam still insists she will marry Roy. The
two kiss, but Jim transfers to the Stamford branch soon after.14
14
http://en.wikipedia.org/wiki/The_Office_(U.S._TV_series)#Season_two

Episode Recap
Pam transfers a call from Katy to Jim's desk and the two make lunch plans. In a talking head
interview, Pam explains that Jim and Katy (the purse saleswoman from the episode "Hot Girl")
have started dating.
Michael gives Ryan a glowing checkpoint review. When Ryan expresses his interest in
starting his own business someday, Michael takes it upon himself to teach Ryan the first of the
ten rules of business. The fire alarm sounds, and while Dwight and Angela both attempt to take
charge of the the evacuation, Michael pushes others out of the way in his escape out of the
building.
In a talking head interview, Ryan explains that he doesn't want to have a nickname or be
known for anything at the office. Once everyone is safely outside, Jim begins a game of "three
books on a desert island". At Dwight's turn, he misses the point of the exercise and asks for an
axe and a hollowed-out book filled with survival gear. Pam is looking at her barefeet.
Jim changes the topic from books to DVDs. In a joint talking head interview, Jim and Pam
mock Meredith's choices, although Pam admits that she too likes Legally Blonde. Jim teases Pam
for liking that movie. Michael learns that Ryan is going to business school at night. Michael
invites Ryan to quiz him but doesn't even understand the first question. In a talking head
interview, Michael explains that he learned more about business from working at a fast-food
restaurant than Ryan will ever learn in school. Dwight, still jealous of the attention Ryan is
getting from Michael, attempts to bully the young employee but merely earns a scolding from
Michael. Ryan becomes increasingly uncomfortable with Michael's friendliness.
Jim moves on to the next game, "Who would you do?", and Kevin instantly responds, "Pam."
Jim and Pam excuse themselves from the game to talk to Dwight, who is moping in his car. Pam
suggests that Ryan would be impressed to learn that Dwight is a volunteer sheriff's deputy, and
Jim tries to keep a straight face when he suggests that Dwight quit, "and then that would stick it
to both of them." Dwight thanks them for their concern but asks to be left alone.
Jim, Pam, Michael, Ryan and even Roy join the game of "Who would you do?" Roy answers
"that tight-ass Christian chick." Jim jokingly chooses Kevin, and Michael says, "Well, I would
definitely have sex with Ryan." When Michael mentions that he left his cell phone in the office,
Dwight rushes back into the building to fetch it. The women of the office continue playing "Who
would you do?" Meredith: "Jim." Phyllis: "Definitely Jim." Kelly: "Definitely, definitely Jim."
Pam considers her response and says, "Oscar's kind of cute." She also mentions that Toby is cute
and the others groan in disapproval, except for Meredith, who nods and smiles.
Michael asks Ryan to call his cell phone to help Dwight find it. The phone rings. It's in
Michael's pocket. Dwight emerges, coughing, from the building and reveals that the fire was
started by Ryan, who left a cheese pita in the toaster-oven set to "oven" instead of "toaster".
Dwight and Michael proceed to mock Ryan and dub him The Fire Guy. Katy arrives for lunch

and joins the DVD game. Her first movie: Legally Blonde. The fire out, everybody heads back
inside. Michael promises Ryan, "I'll give you the rest of the ten tomorrow.""15
1. Compare their inputs-to-outcomes ratios of Dwight (person) & Ryan (the comparison other)
and explain why Dwight is so worried.
2. How does Dwight attempt to restore equity?
Required Reading
Motivation: Background & Theories (Chapter 5)
 Equity Theory, pp. 146-51
Streaming Links
http://gorillavid.in/nbjh6eakv867
http://thewatchseries.to/episode/office_s2_e4.html
15
http://theoffice.wikia.com/wiki/The_Fire

GROUP & TEAM BEHAVIOR—Group Characteristics in

The Apprentice (S01E01)
Show Summary
The Apprentice is an American reality game show hosted by real estate magnate,
businessman and television personality Donald Trump. The show was broadcast on NBC and
created by English-born American television producer Mark Burnett. The U.S. series originated
a franchise of international television shows known as The Apprentice. Billed as "The Ultimate
Job Interview", the U.S. version starred sixteen to eighteen business people competing in an
elimination competition. The prize was a one-year, $250,000 starting contract to run one of
Trump's companies. Each episode typically ended with Trump eliminating one of the contestants
with the words, "You're fired" (which has become a locution of the program and Trump).
The series premiered in January 2004. After six seasons of The Apprentice, a new format
was introduced: The Celebrity Apprentice. The celebrity series generally follows the same
premise as the original, but with celebrities as contestants participating to win money for their
chosen charities, rather than winning a job opportunity. There have been seven seasons of The
Celebrity Apprentice since 2008. In 2010, a seventh (and the most recent) season of the original
Apprentice was aired in between Celebrity seasons. There were a combined 14 seasons of
Trump's Apprentice. The series also spawned another U.S. spinoff starring Martha Stewart which
lasted for only one season.

Episode Recap
Task: Starting with seed money, purchase supplies and sell lemonade on the streets of New
York.
Project managers: Protégé—Ereka; Versacorp—Troy
Winning team: Protégé
 Reasons for win: The women won by 3–1 margin of earnings. They stay in Midtown and
use the promises of kisses to sell lemonade for five dollars a glass, giving them a total of
over $1,200.
 Reward: Visit Donald Trump in his penthouse suite, taking in the pleasures of true
fortune.
Losing team: Versacorp
 Reasons for loss: Versacorp chose a bad location, by a fish market, and priced their
lemonade too low. While they eventually found a better location, it was far too late to
have any hope of recovering the task. In addition, David and Sam proved to be extremely
poor salesmen, selling less than $10 between them.
Dramatic tension: Versacorp member Sam begins to get on the other's nerves by his crazy
antics, including fruitlessly trying to sell a single glass of lemonade for $1,000.
Sent to boardroom: Troy, Sam, and David
Fired: David Gould – for selling the least on the team, and admitting in the boardroom that sales
was not his forte. Despite criticising Troy's leadership decisions along with Sam's strange
behavior, Trump felt that they had at least showed some initiative, while David had been very
passive and otherwise demonstrated no skills that would be of any use to Trump.
1. Compare and contrast Protégé and Versacorp in terms of seven characteristics of groups—
structure, status hierarchy, roles, norms, leadership, cohesiveness, and social loafing.
2. What relationship, if any, do we observe between the presence or absence of these
characteristics and group performance?
Required Reading
Group & Team Behavior (Chapter 8)
 Characteristics of Groups, pp. 235-43
Streaming Links
None found.

GROUP & TEAM BEHAVIOR—Intragroup Conflict in The

Apprentice (S01E02)
Show Summary
The Apprentice is an American reality game show hosted by real estate magnate,
businessman and television personality Donald Trump. The show was broadcast on NBC and
created by English-born American television producer Mark Burnett. The U.S. series originated
a franchise of international television shows known as The Apprentice. Billed as "The Ultimate
Job Interview", the U.S. version starred sixteen to eighteen business people competing in an
elimination competition. The prize was a one-year, $250,000 starting contract to run one of
Trump's companies. Each episode typically ended with Trump eliminating one of the contestants
with the words, "You're fired" (which has become a locution of the program and Trump).
The series premiered in January 2004. After six seasons of The Apprentice, a new format
was introduced: The Celebrity Apprentice. The celebrity series generally follows the same
premise as the original, but with celebrities as contestants participating to win money for their
chosen charities, rather than winning a job opportunity. There have been seven seasons of The
Celebrity Apprentice since 2008. In 2010, a seventh (and the most recent) season of the original
Apprentice was aired in between Celebrity seasons. There were a combined 14 seasons of
Trump's Apprentice. The series also spawned another U.S. spinoff starring Martha Stewart which
lasted for only one season.

Episode Recap
 Air date: January 15, 2004
 Task sponsor: Marquis Jet Card
 Task: Both teams are to design an advertising campaign to sell private jet service, which
they must pitch to the owner of the company and Donny Deutsch.
 Judges: Donald Trump; Carolyn Kepcher; George H. Ross
 Monologue: Do Not Deal With Underlings – Trump learned early in his career making
deals can be tough and you have to work with the boss where ever possible.
 Protégé project manager: Amy
 Versacorp project manager: Jason
 Winning team: Protégé
 Reasons for win: Amy and Ereka personally met with Marquis Jet's people and
learned that nothing was off limits for their ad. This led to Tammy headlining
their campaign with heavy sexual undertones, while depicting parts of the aircraft
in black and white artistic shots. The women also pitched their ads while wearing
flashy flight attendant outfits.
 Reward: A trip to Boston in a private jet and dinner at a fancy restaurant.
 Losing team: Versacorp
 Reasons for loss: Due to Jason's decision not to meet with the client, the men
chose to create a conventional campaign, complete with photos of the cockpit and
passengers designed to illustrate the utility and convenience of the service. While
Donny Deutsch and the Marquis Jet executives felt that the campaign was
generally executed competently, they dismissed it as being completely unoriginal.
 Dramatic tension: Sam further aggravates his team members and is excoriated
for taking a nap on the floor during the task.
 Sent to boardroom: Jason, Sam, and Nick
 Fired: Jason Curis – for not meeting with the client at the start of the task, which led the
team to lose. In addition, he brought Nick back into the boardroom seemingly for no
reason, and then was unable to defend himself when Nick and Sam ganged up on him.
 Notes:
 Jason did not see the point of meeting the client for their campaign, while several
of his teammates did, and Trump himself was aghast that Jason did not meet with
company's owner at the beginning and thereby learn that Deutsch and the
executives wanted a flashier campaign.
 The women's reward became short-lived from a heat of tension that Omarosa
instigated with Ereka. After Omarosa called Ereka emotionally unstable, Ereka
stated that was like "[the pot] calling the kettle black", which Omarosa interpreted
as racism. After the season ended Omarosa tried to imply that Ereka and another
candidate had used even stronger racist insults off-camera, but Trump and Mark

Burnett both denied this, adding that had Ereka or any other candidate had used
racist language, they would have been immediately removed from the show.
 This episode is the first time that the project manager has the words "Project
Manager" in their name at the bottom of the screen instead of their actual
occupation.
1. Compare Protégé and Versacorp with regard to the three types of intragroup conflict—task,
relationship, and process—that were in evidence.
2. What relationship, if any, is evident between conflict type and intensity and group
performance?
Required Reading
Conflict & Negotiation (Chapter 9)
 Intra-group Conflict and Group Productivity, p. 267
Streaming Links
None found

CONFLICT & NEGOTIATION—Intergroup Conflict in

Grey’s Anatomy (S06E05)
Show Summary
Grey's Anatomy is an American medical drama television series created by Shonda Rhimes.
The series premiered as a mid-season replacement on March 27, 2005 on ABC; since then, six
seasons have aired, with the seventh currently airing. The series follows the lives of interns,
residents and their mentors in the fictional Seattle Grace Hospital in Seattle, Washington, as they
struggle to complete their medical training and maintain personal lives.16
16
http://en.wikipedia.org/wiki/Grey's_Anatomy

Episode Recap
It's merger time with Mercy West, and the residents are bumping heads with the new
competition, whom Meredith compares to bacteria in the opening voiceover. New signage is
going in, with the catchy name Seattle Grace Mercy West. Everyone's career is at stake, tension
is high. The day starts poorly for Izzie, who sees a new doe-like resident put her belongings in
George's cubby, even though she's told "we keep it empty for a reason." It's an issue that almost
comes to a girlfight for the two, till Alex breaks up the altercation.
All the residents gather in Meredith's hospital room. She's still at the heart of Seattle Grace
but can't participate in battling the invaders since she's recovering from donating part of her liver
to her father. She rallies her people: "We own this hospital. We were born in this hospital. And
we will hold this hospital with our last gasping breath." She exhorts them to "Go out there and go
get surgeries before they take them!" Alas, some Gracers may not have much fight left in them.
In the ER, Owen's in charge. A Mercy Wester named Jackson proposes a zone system, which
Cristina cuts down with "this isn't a schoolyard." Owen likes the idea, and the Gracers reluctantly
take to their zones, where a Mercy Wester is paired with a Grace doc.
Alex has a word with the Chief about upcoming cuts. He acknowledges that Izzie isn't at
100%, but that she needs this. The Chief brushes him off with "I have a hospital to run. I
have two hospitals to run."
One of the new residents, Charles, tries to chat up Izzie and get on her good side. He says
that the doe-eyed resident should have left the cubby alone, but everyone's on edge because "it's
the first day of school." He also hits her up for the key code to the research library. She won't
divulge it -- it took her two years to get it, and she needs every advantage, she says.
Lexie is paired with a young resident who's too perky and rubs her the wrong way. Plus, she
keeps taking notes in a little red book. They get a patient who's a burglar and was beaten badly
with a golf club by an intended victim. The two look at the X-rays with Derek and Lexie shows
off her photogenic memory. Then the Perky One says she's "out of her league" but suggests the
course of action Derek prefers.
Izzie visits with a kidney transplant patient, Sarah, who's been on dialysis for three years.
She's aglow at the prospect of getting a kidney, and her surgery is imminent.
In the ER, Cristina tends to a man whose 19-year-old girlfriend's father stabbed him in the
groin. Both are arguing as blood gushes from his wound. Jackson from Mercy West tries to get
in on the action but Cristina won't let him near the patient.
Alex and the doe-like resident from Mercy West named Reed talk briefly with an older man
in the ER and his daughter. The two doctors battle over the patient. Later, Owen has Reed take
over the case after Alex misses a detail, and the sniping between the two residents continues.
Izzie and Charles walk around the hospital, and a lab tech asks Izzie about her cancer treatment,
so now Charles knows her secret. In return, he spills his: He's in love with Reed, who's hardly
aware he exists. For some reason, this knowledge inspires Izzie to offer up the research library
code.

The Chief meets with a hospital HR person who hands him a script to use while firing
people. He takes offense at the suggestion he needs a chaperone while do these deeds, but the
HR rep reveals that an intern whom the Chief fired -- by email -- is suing for wrongful
termination. He needs to stick to the script, and she'll be watching...
The 19-year-old rushes into the ER to be by her man's side. When her father hears his
daughter, he lunges at her boyfriend. Jackson, whom Cristina blocked from the patient, tackles
the father to the ground, to the applause of everyone in the room. Cristina cannot catch a break.
Her patient asks to thank the tackler -- "he saved my life," to which she retorts, "No, I saved your
life. I'm still saving it." Lexie looks on jealously as Derek and the Perky One discuss the Billy
the burglar's surgery. Billy asks, "Are you going to fight back at some point or let her bury you?"
Lexie argues that she's just finding her footing, and the Billy replies that she found her footing
"on your neck." Ouch! He encourages Lexie to fight back. Meredith tells Derek she's desperate
for gossip about the Mercy Westers and how the Grace docs are coping. Stay in bed, Meredith!
It's nasty out there.
Billy, did a bad, bad thing: He stole The Perky One's little red book. Her innermost thoughts,
her secrets all laid bare. He shares a few gems: "You are the future of medicine," "Only you can
keep you down," and "No one can tell it's plastic surgery."
Alex, Cristina and Lexie have lunch together and discuss the notebook and the horror of the
Mercy Westers. Izzie comes by with a latte she intends to give to Charles, whom she says is
pretty awesome and they shouldn't judge all the Mercy West residents just because they feel
threatened. Alex takes a look around the room and realizes that none of the competition is there -
- they don't eat lunch! They're working! The three dash off.
Cristina finds Owen and Jackson discussing her patient. Because she wasn't there, Owen asks
the Mercy Wester to scrub in. Cristina is crushed. Charles is bragging to the other Mercy Westers
about Izzie: "She does whatever I ask. She can't do enough for me. It's like I have my own
surgical b*tch." And guess who's standing right there. Charles gets his latte -- on his shoes.
Alex's patient starts to exhibit odd new symptoms and he wants to book an OR. Reed comes
in, and the two commence arguing yet again. The daughter's had it with them -- all they've done
all day is delight in what the other got wrong. "You're supposed to be healers!" she exclaims.
Charles tries to make up for his gaffe to Izzie, but she won't have it. He says that at Mercy
West the residents couldn't be friends at work, which sets off Izzie: "Here we support one
another, we have each other's backs. We throw ourselves in front of buses to save the lives of
complete strangers. You will never measure up to the people we've lost." In her agitated state,
she orders the IV for her kidney patient.
Cristina goes to Meredith's room and begins to sob. What happened? "Nothing, nothing is
happening to me. Do you know how long it's been since I held a heart in my hand? Since I felt
that joy, that rush?" She's distraught and hysterically sobbing. "I miss Burke, I miss him all day,"
she says. "When he was here I held hearts, and I got picked because it was right. And I learned,

and I felt seen. I spent this entire day fighting, and I don't want to do it anymore." She goes to
snuggle with Meredith.
On the way to surgery, the Perky One says to Derek that she's taken care of a lot of Lexie's
responsibilities, at which point Lexie snaps and begins quoting verbatim from the little red book.
The Perky One's lip quivers and she has to excuse herself. Something has gone terribly wrong
with Izzie's transplant patient -- she looks to be flatlining, and Izzie had to use the paddles to
revive her.
Bailey confronts Izzie about the kidney patient. "Your mental state may have clouded your
judgment," she says. Izzie read the labs wrong and had the tech give her no potassium, which
stopped her heart. Bailey lays it out: "She's alive but she's not getting he kidney, after 3 years of
dialysis. If they don't find another one in the next 3 days, she's going to be dead, and you will
have killed her."
Derek tells Billy the burglar that his leg function will be at about 70%, and after he leaves
Lexie brings out the little red book. She noticed splotches on the pages and realized that The
Perky One was crying when she wrote her little affirmations. They stole her comfort, she says. 17
1. Describe whether and how the following factors contributed to the intergroup conflict among
the residents—work interdependence, differences in goals, and differences in perception.
2. Which consequences of this dysfunction intergroup conflict were observed within and
between the groups?
Required Reading
Conflict & Negotiation (Chapter 9)
 Why Inter-group Conflict Occurs, pp. 267-71
 Consequences of Dysfunctional Inter-group Conflict, pp. 271-3
Streaming Links
http://gorillavid.in/q99b7oqbdfvt
http://thewatchseries.to/episode/greys_anatomy_s6_e5.html
17
http://www.thegreysanatomywiki.com/page/Invasion+Recap

ORGANIZATION STRUCTURE—Formal Structure in Ocean’s

Eleven
Plot Summary
Shortly after being released from prison, Danny Ocean (George Clooney) breaks parole and
travels to Los Angeles to meet up with his former partner in crime and close friend Rusty Ryan
(Brad Pitt) to propose a scheme he has in mind. The two head to Las Vegas to pitch the plan to
wealthy friend and former casino owner Reuben Tishkoff (Elliott Gould). The plan consists of
robbing the Bellagio, The Mirage, and the MGM Grand casinos. Tishkoff's familiarity with
casino security makes him very reluctant to get involved, but when he begins to think of it as a
good way to get back at his rival, Terry Benedict (Andy García), who owns the three casinos,
Tishkoff agrees to finance the operation. Because the casinos are required by the Nevada
Gaming Commission to have enough cash on hand to cover all their patrons' bets, the three
predict that, on the upcoming night of a highly anticipated boxing match, the Bellagio vault will
contain more than $150 million. Ocean and Ryan recruit eight former colleagues and criminal
specialists, including Linus Caldwell (Matt Damon), a young and talented pick-pocket thief.
Several of the team members carry out reconnaissance at the Bellagio to learn as much as
possible about the security, the routines and behaviors of the casino staff, and the building itself.
Others create a precise replica of the vault with which to practice maneuvering through its

formidable security systems. During this planning phase, the team discovers that Ocean's ex-
wife, Tess (Julia Roberts), is Benedict's girlfriend. Ryan urges Ocean to give up on the plan,
believing Ocean incapable of sound judgement while Tess is involved, but Ocean refuses.
When the plan is put in motion, Ocean goes to the Bellagio in order to be seen by Benedict,
who, as expected, has him locked in a storeroom to be beaten by a bouncer called Bruiser.
Ocean, however, knows Bruiser, and he allows Ocean to leave through a ventilation shaft, to
meet with his team in the vault. Linus Caldwell poses as a gaming commission agent, confronts
Benedict on hiring Frank Catton as an ex-con, and in the process lifting the security code to the
vault from Benedict. From there Caldwell and Catton staged a faux confrontation to allow Linus
to slip away into the vault after the incident. Yen is smuggled into the vault by the Malloy
brothers, to assist in triggering the explosive from the inside. Saul Bloom sneaks explosive into
the casino vault by posing as an international arms dealer needing especially secure safekeeping
for his valuables, and then stages a heart attack that was treated by Ryan posing as a doctor.
The team activates a stolen pinch device to temporarily disrupt the casino's electrical power,
allowing them to breach the vault undetected. As Benedict attempts to restore order following
the power outage, Ryan anonymously calls him on a cell phone that Ocean had earlier planted in
Tess's coat. Ryan tells him that the vaults are being raided, and that all the money will be
destroyed if Benedict does not cooperate in loading half the money into a van waiting outside.
Benedict observes video footage of the vault that confirms Ryan's claims, and complies in
moving the money, but orders his men to follow the van after it departs, and calls a S.W.A.T.
team to secure the vault. The S.W.A.T. team's arrival results in a shootout which causes the
incineration of the half of the money left in the vault. After assuring Benedict that the casino is
secure, the officers depart.
Terry realizes that the vault video feed was faked when he notices that the floors shown in
the video lacked Bellagio logos, which had only very recently been added to the floors in the
vault. The men following the van discover that it is being driven remotely, and that, instead of
money, it contains duffel bags full of flyers advertising prostitutes. A flashback reveals that
Ocean had used the vault replica to create the fake video Benedict had seen; the rest of the team
posed as S.W.A.T. officers, and took all of the money in the vault when responding to Benedict's
call for police assistance. Benedict then returns to the room where he left Ocean and finds him
still there, leaving him with no way to connect Ocean to the theft. Ocean offers to assist Benedict
in finding the money on the condition that he give up Tess, to which Benedict agrees. It is then
revealed that his team had routed live footage of this conversation to Tess's suite. Angry at being
used by Benedict, she leaves him and returns to Ocean. Benedict tips off the police, who arrest
Ocean for violating parole, and Ocean spends some months in prison. When he is released, he is
met by Ryan and Tess, and the three drive off, closely followed by Benedict's bodyguards.18
18
http://en.wikipedia.org/wiki/Ocean's_Eleven_(2001_film)#Plot

1. Draw an picto-organization chart of the Ocean’s 11 organization and clearly identify the key
roles and holders of those roles.
2. Indicate the extent of the division of labor (specialization), span of control, and delegation of
authority.
Required Reading
Organizational Structure (Chapter 14)
 The Concept of Structure, pp. 398-9
 Designing and Organizational Structure, pp. 399-400
 Division of Labor, p. 400-1
 Span of Control, pp. 405-8
 Delegation of Authority, pp. 408-10
Streaming Links
http://vodlocker.com/330i6c8qlvua
http://projectfreetv.im/movies/oceans-eleven-2001/

ORGANIZATION STRUCTURE—Informal Structure in

Ocean’s Eleven
Plot Summary
Shortly after being released from prison, Danny Ocean (George Clooney) breaks parole and
travels to Los Angeles to meet up with his former partner in crime and close friend Rusty Ryan
(Brad Pitt) to propose a scheme he has in mind. The two head to Las Vegas to pitch the plan to
wealthy friend and former casino owner Reuben Tishkoff (Elliott Gould). The plan consists of
robbing the Bellagio, The Mirage, and the MGM Grand casinos. Tishkoff's familiarity with
casino security makes him very reluctant to get involved, but when he begins to think of it as a
good way to get back at his rival, Terry Benedict (Andy García), who owns the three casinos,
Tishkoff agrees to finance the operation. Because the casinos are required by the Nevada
Gaming Commission to have enough cash on hand to cover all their patrons' bets, the three
predict that, on the upcoming night of a highly anticipated boxing match, the Bellagio vault will
contain more than $150 million. Ocean and Ryan recruit eight former colleagues and criminal
specialists, including Linus Caldwell (Matt Damon), a young and talented pick-pocket thief.
Several of the team members carry out reconnaissance at the Bellagio to learn as much as

possible about the security, the routines and behaviors of the casino staff, and the building itself.
Others create a precise replica of the vault with which to practice maneuvering through its
formidable security systems. During this planning phase, the team discovers that Ocean's ex-
wife, Tess (Julia Roberts), is Benedict's girlfriend. Ryan urges Ocean to give up on the plan,
believing Ocean incapable of sound judgement while Tess is involved, but Ocean refuses.
When the plan is put in motion, Ocean goes to the Bellagio in order to be seen by Benedict,
who, as expected, has him locked in a storeroom to be beaten by a bouncer called Bruiser.
Ocean, however, knows Bruiser, and he allows Ocean to leave through a ventilation shaft, to
meet with his team in the vault. Linus Caldwell poses as a gaming commission agent, confronts
Benedict on hiring Frank Catton as an ex-con, and in the process lifting the security code to the
vault from Benedict. From there Caldwell and Catton staged a faux confrontation to allow Linus
to slip away into the vault after the incident. Yen is smuggled into the vault by the Malloy
brothers, to assist in triggering the explosive from the inside. Saul Bloom sneaks explosive into
the casino vault by posing as an international arms dealer needing especially secure safekeeping
for his valuables, and then stages a heart attack that was treated by Ryan posing as a doctor.
The team activates a stolen pinch device to temporarily disrupt the casino's electrical power,
allowing them to breach the vault undetected. As Benedict attempts to restore order following
the power outage, Ryan anonymously calls him on a cell phone that Ocean had earlier planted in
Tess's coat. Ryan tells him that the vaults are being raided, and that all the money will be
destroyed if Benedict does not cooperate in loading half the money into a van waiting outside.
Benedict observes video footage of the vault that confirms Ryan's claims, and complies in
moving the money, but orders his men to follow the van after it departs, and calls a S.W.A.T.
team to secure the vault. The S.W.A.T. team's arrival results in a shootout which causes the
incineration of the half of the money left in the vault. After assuring Benedict that the casino is
secure, the officers depart.
Terry realizes that the vault video feed was faked when he notices that the floors shown in
the video lacked Bellagio logos, which had only very recently been added to the floors in the
vault. The men following the van discover that it is being driven remotely, and that, instead of
money, it contains duffel bags full of flyers advertising prostitutes. A flashback reveals that
Ocean had used the vault replica to create the fake video Benedict had seen; the rest of the team
posed as S.W.A.T. officers, and took all of the money in the vault when responding to Benedict's
call for police assistance. Benedict then returns to the room where he left Ocean and finds him
still there, leaving him with no way to connect Ocean to the theft. Ocean offers to assist Benedict
in finding the money on the condition that he give up Tess, to which Benedict agrees. It is then
revealed that his team had routed live footage of this conversation to Tess's suite. Angry at being
used by Benedict, she leaves him and returns to Ocean. Benedict tips off the police, who arrest
Ocean for violating parole, and Ocean spends some months in prison. When he is released, he is
met by Ryan and Tess, and the three drive off, closely followed by Benedict's bodyguards.19
19
http://en.wikipedia.org/wiki/Ocean's_Eleven_(2001_film)#Plot

1. From the time group becomes “operational” up to the point that it disbands, which pairs or
groups of people are observed to be in most frequent communication?
2. Overlay the six strongest linkages on the formal structure and indicate which of them fall
along the formal structure and which do not.
Required Reading
Organizational Structure (Chapter 14)
 The Concept of Structure, pp. 398-9
 Designing and Organizational Structure, pp. 399-400
 Division of Labor, p. 400-1
 Span of Control, pp. 405-8
 Delegation of Authority, pp. 408-10
Streaming Links
http://vodlocker.com/330i6c8qlvua
http://projectfreetv.im/movies/oceans-eleven-2001/

WORK DESIGN—Job Analysis & Job Design in Ice Road

Truckers (S01E07)
Show Summary
Ice Road Truckers is a documentary-style reality television series that premiered on The
History Channel (now known simply as History) on June 17, 2007.20
The History Channel embarks upon an unparalleled adventure revealing the virtually
unknown occupation of ice road trucking, considered to be one of the world's most dangerous
jobs. ICE ROAD TRUCKERS charts two months in the lives of six extraordinary men who haul
vital supplies to diamond mines over frozen lakes that double as roads. The livelihood of many
depends on these tenuous roads, which through the years have been responsible for the deaths of
dozens of men. Always prepared for the ice to give way under the weight of their trucks,
these drivers put their lives and financial security of their families on the line in an exhilarating
dash for cash. Beginning Sunday, June 17 at 10pm ET/PT, this adrenaline packed series reveals
the raw, gripping quest of ice road truckers. 21
20
http://en.wikipedia.org/wiki/Ice_Road_Truckers
21
http://www.tvrage.com/Ice_Road_Truckers

Episode Recap
It's just over a month into the new ice road season and more than 800 truckers are on the ice,
working around the clock. There are still 4,000 loads that need to make it to the mines, but with
spring just around the corner, every load could be their last. Alex sets out on a daring new
adventure, one that will take him across a brand new, 138-mile, ice road to the Colomac Gold
mine. The main ice road is a major highway compared to this small, isolated back road. Alex
makes a run over a new road to return a mobile housing unit to Yellowknife, and is
temporarily stranded when his truck loses traction on loose snow while trying to climb a
hill. Drew faces more challenges when his truck runs out of diesel fuel. Despite being
refueled, the lines freeze and Drew is forced to wait in his hotel room while they thaw in
the garage. His patience for life on the ice road is wearing thin so he calls his wife back
home for a pep talk. After being convinced by his wife to keep trying, he attempts to make
another run, but the brakes on his trailer lock up. Drew switches to another trailer, but the
brakes on the new one fail too, costing him another day. The final straw is a coolant leak
from the radiator. After being told it would take 1–2 days for repairs due to no room in the
shop, Drew makes the decision to return home. He receives his pay from Hugh and turns in
his driver number. Hugh, on the other hand, nearly misses a run due to a flat tire
discovered during an oil change, but is able to get a replacement and hits the road. T.J.
requests medical assistance when an abdominal pain from an earlier injury strapping down
a load, requiring him to be flown from the Dome Lake Camp back to Yellowknife for
treatment. Following his release from the hospital, T.J. passes a physical to allow him back
on the roads.22
1. Use job analysis to describe the work of the ice road truckers.
2. Use job design to describe the work of the ice road truckers.
Required Reading
Work Design (Chapter 13)
 Describing Jobs through Job Analysis, pp. 376-9
 Job Designs: The Results of Job Analysis, pp. 379-81
Streaming Links
http://gorillavid.in/t8pzmaspvbiw
http://thewatchseries.to/episode/ice_road_truckers_s1_e7.html
22
http://en.wikipedia.org/wiki/List_of_Ice_Road_Truckers_episodes

WORK DESIGN—Perceived Job Content & Work/Family

Balance in Arrested Development (S01E15)
Show Summary
George Bluth Sr., patriarch of the Bluth family, is the founder and former CEO of the Bluth
Company, which markets and builds mini-mansions, among other activities. His son Michael
serves as manager of the company, and, after being passed over for a promotion, decides to leave
both the company and his family. Just as he makes this decision, however, George Sr. is arrested
by the Securities and Exchange Commission for defrauding investors and gross spending of the
company's money for "personal expenses". His wife Lucille becomes CEO, and immediately
names as the new president her extremely sheltered youngest son Buster, who proves ill-
equipped, as his only experience with business is a class he took concerning 18th century
agrarian business. Furious at being passed over again, Michael secures another job with a rival
company and plans on leaving his family behind for good. Realizing that they need Michael, the
family asks him to come back and run the company, which Michael scoffs at until he sees how
much the family means to his teenaged son George Michael. To keep the family together,
Michael asks his self-centered twin sister Lindsay, her husband Tobias and their daughter Maeby
to live together in the Bluth model home with him and George Michael.

Episode Recap
Michael Bluth had begun working weekends, which interfered with his weekly bike ride with
his son George Michael. With George Michael riding his bike alongside, Michael drove the stair
car. After receiving an emergency call from Lucille, Michael quickly turned the stair car around,
narrowly missing George Michael. Back at the model home, Lindsay awakes to find the house
deserted. Tobias had recently been cast in a movie, playing the role of a frightened inmate.
Seeing her husband find work, Lindsay felt challenged to find work of her own. Lucille is
growing closer to her adopted son Annyong. Lucille is especially pleased that Annyong will
begin working at the Banana Stand. Michael arrives and asks Lucille about the emergency. She
needs money because she did not receive her paycheck from the Bluth Company. Michael was
unaware that she had been receiving a paycheck, but announces that from now on she will not be
getting paychecks for doing nothing. Buster reveals that he too was receiving a paycheck, so
Michael makes Buster come to the office to help out. Michael also tells Lupe that she can have
the bus for her family reunion pick them up at the Bluth Company. Lindsay shows up at the
office, also wondering about her missing paycheck. Michael tells her that she must work if she is
to get paid, and makes her answer phones while Kitty is gone. Lindsay immediately begins
criticizing Michael’s management style, while Buster struggles with his responsibilities in the
copy room.
George Michael is working at the Banana Stand with Maeby, who, out of boredom, is trying
to make him feel bad because his father is choosing work over his son. Tobias tries to check into
prison to research his role as Frightened Inmate #2. The warden, a lover of the arts, is eager to
help him, even letting Tobias stay in the same cell as George Sr. Michael takes Buster to the
construction site, where he can work. Buster is eager to work, but not very effective. G.O.B.
arrives to ask Michael why he hasn’t received his paycheck. Like Buster, G.O.B. is put to work
at the construction site. With Michael gone, Lindsay begins taking over. She first replaces all the
fluorescent lights, and then takes the staff out for lunch. Michael returns just as the staff leaves.
Lindsay convinces him that the company will be fine without him, so Michael goes to find
George Michael. Meanwhile, the employees mistakenly board the bus Lupe had reserved for her
family, thinking the bus would take them to lunch as Lindsay had promised. The empty building
gave the surveillance team that had installed the lighting a chance to gather evidence. At prison,
George Sr. is converting fellow inmates to his newfound faith. White Power Bill, another inmate,
threatens George Sr. to stop his teaching. He reluctantly agrees, but just then, Tobias arrives,
hoping to learn from George Sr. Back at the Banana Stand, Annyong had arrived for his first day
of work with George Michael and Maeby. Maeby continues to tell George Michael that his father
doesn’t love him, eventually convincing him to take some time off and go to the beach.
However, George Michael does not go to the beach, but to the office to see Michael.
Lucille has just come home from shopping. With Lupe gone and her family working, she
realizes she misses them, because there is no one to unload the car. Michael stops by the Banana
Stand to see George Michael, but finds out he had gone to the beach so Michael heads to the
beach to find him. At the construction site, G.O.B. gives up on working and convinces the

workers to strike. Buster, who is enjoying the work, disagrees. The other workers convince the
brothers to settle their disagreement with a game of chicken using bulldozers. Lindsay finds out
about the work stoppage just as George Michael arrives, looking for his father. Not wanting
Michael to find out about the work stoppage, Lindsay puts George Michael in charge of the
office so she can go to the site to fix things. Finding Lupe’s stranded family in the parking lot,
she loads them on the stair car and heads out. At the beach, Michael is trying to figure out a
zoning problem when he gets a call from George Michael. As George Michael tries to explain
things, Michael figures out how to solve his zoning problem, and hangs up on his son. Upset that
his father might really love his job more than him, George Michael notices a file in his father’s
desk. The file contains a large selection of George Michael's school work, probably dating back
to when he was in first or second grade. This is the first time George Michael has held proof that
his father loves him, but at the same moment the investigators enter the office. With their cover
blown, they grab the file and run out of the building. Lindsay arrives at the work site with Lupe’s
family. She tells the workers that if they refuse to work, she will replace them. Lupe’s family
protests that Lindsay has made a mistake. Michael arrives and tells everyone they are stopping
work. He explains the design change, and promises the workers a party as a reward. Lucille
arrives with her car still full from shopping. Michael decides to have the party now, and shares
the liquor that Lucille had just purchased. Later, both Michael and George Michael have time to
enjoy their time together as father and son.
1. Compare and contrast perceived job content for Michael Bluth and his sister Lindsey.
2. What changes in job range and depth could most dramatically improve Michael’s job
performance outcomes?
Required Reading
Work Design (Chapter 13)
 The Way People Perceive their Jobs pp. 382-3
 Job Performance Outcomes, pp. 375-6
Streaming Links
http://vodlocker.com/0wv762v8uof8
http://thewatchseries.to/episode/arrested_development_s1_e15.html

POWER & POLITICS—Interpersonal, Structural, and

Situational Power in Community (S01E21)
Show Summary
Community centers on Jeff Winger (Joel McHale), a disbarred lawyer going to school for the
first time after his bachelor's degree is revealed as fabricated. The series focuses on the
experiences of Jeff and the study group he accidentally forms while pursuing Britta Perry
(Gillian Jacobs), a student trying to get her life back on track. The other members of Jeff's study
group include Pierce Hawthorne (Chevy Chase), a millionaire on a late in life voyage of self-
discovery; Annie Edison (Alison Brie), a young straight-laced student; Troy Barnes (Donald
Glover), a former high school star quarterback; Shirley Bennett (Yvette Nicole Brown), a single
mother going to school to jumpstart her brownie business; and Abed Nadir (Danny Pudi), a pop-
culture obsessed film student. Former Spanish teacher, now student Ben Chang (Ken Jeong)
eventually is accepted into the study group.

Episode Recap
Jeff tries to rush the Spanish Club along so he can get to the cafeteria on time for chicken
fingers. Hoards of students start running out of the building and the rest of the Spanish Club
follows, leaving vegetarian Britta behind. Jeff and the Spanish Club get online for lunch and just
as Jeff and Pierce are being served the cafeteria runs out of chicken fingers. Annie, Shirley, Abed
and Britta wait at a table for Jeff and Pierce to bring a pile of chicken fingers. Shirley checks a
younger student with dreadlocks who she is crushing on. Jeff notices the college cafeteria always
runs out of their favorite food. Jeff sees fry cook Starburns, the old-rocker cafeteria guy, is
hoarding chicken fingers and portioning them out for his favored friends while the rest of the
students go without their delicious chicken.
Jeff decides to take action about the chicken finger shortage at Greendale. Jeff tells the
Spanish Club that they must get Starburns fired and have one of their group take over the fry
station. Jeff convinces Abed, who worked in his father’s falafel restaurant, that he must take over
the fry cook position so they can control the chicken finger situation. Jeff tells Britta to sweet-
talk Starburns into giving her take-out chicken fingers. Pictures are taken of Starburns giving the
contraband to Britta and he is fired. When posters for the fry cook job are posted around school,
Shirley rips them down so Abed is the only qualified applicant. Troy interviews in a golden
pharaoh helmet and garb to appear crazy and gives the world’s worst interview so Abed will
appear to be the ideal candidate for the job. The Spanish Club’s plan works and Abed is hired as
the fry cook for the cafeteria.
The next day Abed brings a plate full of chicken fingers to the Spanish Club’s table at the
cafeteria. As the group enjoys the tasty fingers, Abed slips a box of chicken fingers to Senor
Chang. When Jeff objects, Abed tells the gang he made an agreement with Chang so they all get
a 10% bump on the Spanish tests in exchange for the chicken fingers. The group is impressed
and Abed feels all powerful in his new fry cook position.
Abed sets up deals throughout campus with students and staff to get perks and freebies in
exchange for chicken fingers. Abed begins to think of the Spanish Club as “the family” (much
like the mafia) and provides leadership as the Spanish Club runs errands and collects the goods.
Abed makes sure Dean Pelton, campus security and other higher ups are taken care of by paying
them off with chicken fingers so his business can run effectively. Jeff becomes jealous of Abed’s
leadership and power over the Spanish Club and the rest of the campus.
Jeff visits Abed in his dorm room and finds him making deals with students in exchange for
access to chicken fingers, working the supply/demand concept that Jeff taught him. Jeff realizes
Abed is the big man on campus now. As things spin out of control the Spanish Club are not
getting the perks that they want from Abed and they all start arguing with Abed, who is not
pleased. Abed decides to take retribution on them, showing the Club members he is still in
control. Jeff tells an angry Spanish Club that they must bring down Abed from the fry cook
station. Jeff is given a key that shuts down the valve on the fry station from Starburns, who wants
revenge.

Jeff and Abed meet in the cafeteria after hours where Jeff admits to Abed he came to shut
down the frying station. Jeff tells Abed he’s jealous of all the attention Abed is getting as big
man on campus and frankly he’s tired of chicken fingers. Abed still likes chicken fingers but
wants to be in control like Jeff, he’s afraid letting go of the fry station will render him back to his
nerdy self. Jeff and Abed agree they should let go of the fry station, then sit on the cafeteria
counter and eat tater tots. After Abed quits the fryer job, the cafeteria continues to run out of
chicken fingers and everything is back to status quo.23
1. In which of the five bases of interpersonal power is each member the strongest?
2. Which characters have the most resource, information, or decision-making power?
Required Reading
Power and Politics (Chapter 10)
 Interpersonal Power, pp. 292-4
 Structural and Situational Power, pp. 296-297
Streaming Links
http://gorillavid.in/0ghfvcysvqhz
http://thewatchseries.to/episode/community_s1_e21.html
23
http://www.tvrecapsreviews.com/community-season-1-episode-20-contemporary-american-
poultry/

POWER & POLITICS—Interpersonal & Situational Power

and the Need for Power in Silicon Valley (S02E04)
Show Summary
Silicon Valley focuses on six young men who found a startup company in Silicon Valley. In
the high-tech gold rush of modern Silicon Valley, the people most qualified to succeed are the
least capable of handling success.24 Richard Hendricks is a shy, reclusive programmer who
works at a large internet company called Hooli. He is also developing a music app called Pied
Piper in a live-in startup business incubator run by entrepreneur Erlich Bachman. After a rocky
post-TED elevator pitch of Pied Piper to venture capitalist Peter Gregory, Hendricks also shows
his work to a pair of programmers at Hooli who mock him. Within hours, however, Hooli
executive Donald "Jared" Dunn and Gregory's assistant Monica discover that the app contains a
revolutionary data compression algorithm. Hooli CEO Gavin Belson proposes a US$4 million
buy-out of Pied Piper, while Peter Gregory offers a $200,000 investment for 5% ownership in
the company, an offer that would result in an equivalent valuation for the company. This leads
Belson to increase his offer to $10 million. With encouragement from Monica and the support of
Bachman, Hendricks chooses Gregory's offer. He hires the residents of the incubator, except for
his friend Nelson "Big Head" Bighetti (Josh Brener), to become the Pied Piper team, along with
Dunn, who defects from Hooli.
24
http://www.imdb.com/title/tt2575988/

Hooli works to reverse engineer Pied Piper's algorithm based on the version he demoed,
developing a copycat product called Nucleus. Gregory and Belson later each learn that Hendricks
has been slated to present Pied Piper at TechCrunch Disrupt, a competition for unfunded
startups. Belson is confounded by the news, and responds by scheduling the announcement of
Nucleus at the event. Hendricks explains to Monica that he meant to withdraw from the
competition, but Gregory demands that the company follow through, in large part due to his
rivalry with Belson. The countdown to the event means that Pied Piper has to be ready to show
in less than eight weeks rather than Gregory's initial plan of five months. The team rushes to
produce a feature-rich cloud storage platform based on their compression technology.
At the TechCrunch event, Bachman takes the lead in a dramatic onstage presentation of Pied
Piper. However the presentation is cut short when one of the judges assaults Bachman for having
adulterous sex with both his current and ex-wives. Pied Piper automatically advances to the final
round as recompense for the assault on Bachman. Belson presents Nucleus, which is integrated
with all of Hooli's services and has compression performance equal to Pied Piper. Watching from
the audience, the Pied Piper team generally admits defeat. The team eventually retires to a hotel
room, where Bachman nihilistically suggests "jerking off" every member of the audience, and
the group launches into an engineering conversation about how to do that efficiently. The
discussion sparks a sudden revelation in Hendricks, who spends the entire night coding. The next
morning, Hendricks takes the lead in making Pied Piper's final presentation. Having scrapped all
of Pied Piper's other features overnight, Hendricks describes his new compression algorithm, and
demonstrates it. Hendricks' algorithm strongly outperforms Nucleus (miraculously escaping the
constraints of information theory), and he is mobbed by eager investors.
In the immediate aftermath of their Tech Crunch Disrupt victory, multiple venture capital
firms offer to finance Pied Piper's Series A round. However, while expressing interest, several
venture capitalists criticize Hendricks' lack of perceived direction and to come back with a more
coherent "vision". Bachman insists that this is a strategy to lower Pied Piper's valuation. He
responds to each offer by insulting each VC firm. One offer from the company End Frame in
particular is revealed to be a scam to steal trade secrets from Pied Piper developers. Peter
Gregory dies while on vacation and is replaced by Laurie Bream (Suzanne Cryer) to run Raviga
Capital. Bream gives Richard the highest offer of all the VC firms: $20 million at a $100 million
valuation. Monica privately visits Richard to urge them to decline the offer, calling it a "runaway
valuation that they could never live up to", which would result in diluting Series A investors in
future financing rounds. Richard offers Bream the same 20% equity but at a $50 million
valuation. Before he can collect the $10 million, Richard finds out at Peter Gregory's funeral that
Hooli is suing Pied Piper for copyright infringement, claiming that Richard developed Pied
Piper's compression algorithm on Hooli time using company equipment.
While the lawsuit appears frivolous to the Pied Piper team, Raviga retracts its offer. This has
a domino effect, all the other VC firms retract their offers claiming Bachman's behavior was
"rude" and that the lawsuit added too much uncertainty. LaFlamme, Pied Piper's attorney,
estimates the cost of the lawsuit to be $2 - 2.5 million with the first $80,000 due immediately.

Pied Piper cannot afford this retainer, but Hendricks receives a phone call from Gavin Belson.
Richard secretly meets Belson at a Mexican restaurant, where Belson offers to buy out Pied Piper
at a higher valuation than the initial $10 million offer. Richard rejects outright claiming that he
doesn't want his compression algorithm to become the property of the heartless Hooli
Corporation. Belson convincingly argues that Pied Piper is no different: the ultimate objective of
any company is to scale and become a publicly traded corporation just like Hooli. He insists the
lawsuit will bankrupt Pied Piper and that Richard should get something out of his company while
still possible. Gilfoyle, Dinesh and Bachman reject the buyout while Monica and Jared support
it. As Richard is about to accept Belson's offer, he is confronted by Russ Hanneman (Chris
Diamantopoulos), the wealthy man who "put radio on the Internet". Hanneman offers them $5
million despite the lawsuit and Richard turns down Hooli's buyout offer. Richard quickly begins
questioning his decision after learning about Hanneman's mercurial reputation and his excessive
interference in day-to-day operation. Belson meets with his litigators to discuss a strategy for the
lawsuit. They decide to promote Big Head to Hooli's "moonshot" department, Hooli [xyz],
arguing that he created the compression algorithm and Richard stole it to create Pied Piper.25
Episode Recap
Pied Piper begins interviewing new people to hire. The two most notable candidates are Jared
Patakian, an eccentric man who labels himself as a cyborg, and Carla Walton, a friend of Dinesh
and Gilfoyle. With the introduction of Jared Patakian, Jared Dunn is renamed "Other Jared",
which is often shortened to "OJ". Other Jared hires Carla, awkwardly tries to explain that it's
better to hire her because she's a woman, and tries to enforce company human resources policies.
Erlich discourages Richard from hiring Jared Patakian because he chose a different job just as
Erlich was about to hire him at Aviato, and Carla tortures Gilfoyle and Dinesh by making them
think she makes way more money than them. Additionally, Pied Piper has a meeting of the
Board of Directors at Hanneman's house. Hanneman gives his girlfriend a seat on the board, and
Erlich turns against Richard to vote to order $30,000 worth of merchandise. Later, Richard
decides to hire Jared despite Erlich's disapproval, but quickly finds out that Patakian has done the
exact same thing to him as Patakian did to Erlich. Simultaneously, Belson promotes Big Head to
be Co-head Dreamer on the Hooli XYZ project with the intention of making him seem like the
primary force behind Pied Piper, and thus evidence for his lawsuit. Big Head is given a massive
office and an assistant, but suspiciously no responsibilities, while Davis Bannercheck, a pioneer
of robotics, is named the other Co-head Dreamer and leads operations at the lab.26
25
https://en.wikipedia.org/wiki/Silicon_Valley_%28TV_series%29
26
https://en.wikipedia.org/wiki/List_of_Silicon_Valley_episodes#Season_2_.282015.29

1. What forms of impression management, if any, do we observe used in this episode, by
whom, and to what effect?
2. Which of the different political games were most prominently depicted within Pied Piper in
this episode.
Required Reading
Power and Politics (Chapter 10)
 Political Strategies & Tactics, pp. 302-7
Streaming Links
http://gorillavid.in/rrxdnnyvajc7
http://thewatchseries.to/episode/silicon_valley_s2_e4.html

MANAGING WORKPLACE STRESS—Stress & Stressors in

Hell’s Kitchen (S01E10)
Show Summary
The format of the program is similar to the United Kingdom version, with a red team and a
blue team competing in various cooking challenges for most of the season; once the number of
remaining contestants is reduced to five (or six in seasons 4-8), the two teams combine to
become a single black team and compete individually.
Each episode begins with a team or individual challenge; the winning chef or team may get a
reward, while the losing team or players are required to perform some form of manual labor,
usually consisting of kitchen duty in preparation for the dinner service but may also be cleaning
the dormitories or decorating the restaurant for a particular event. It may also take the form of
"punishment fitting the crime," meaning preparing the same foodstuffs that were used in the
challenge for a dinner service. This punishment sometimes includes a lunch consisting of less
palatable parts of those foodstuffs.27
27
http://en.wikipedia.org/wiki/Hell%27s_Kitchen_(U.S.)#Format

Episode Recap
After a recap of the entire season leaves us with only Michael and Ralph, the men are given
some time with their families. The next morning, Michael and Ralph relax outside for a bit
before stepping back into the fire. Chef Ramsay calls and orders them to the dining room. He sits
them down and offers some personal advice. Michael needs to be more assertive, to release the
beast. Ralph is assertive, but sometimes he moves too fast for his brain to keep up.
Then Chef Ramsay explains the final test. Hell's Kitchen will be split in two and Ralph and
Michael will have to design their dream restaurant. Renovating the dining room, creating the
menu and running the entire house. The two restaurants will go head-to-head on the same night.
Chef Ramsay introduces Michael and Ralph to the show's designer so they can plan the look of
their restaurants. Then they'll meet with Jean Philippe to discuss service styles, and finally with
Mary Ann and Scott to plot the kitchen and menu.
The planning begins. Ralph tells the designer he wants the place to feel like a party. Michael
says that, to him, less is more and color is bad. On to Jean Philippe. Michael wants a basic black
unisex uniform for all servers. Ralph thinks the men and women need to look different. And we
can only assume that the menus will contrast as well.
As the design teams get to work on making over the house, Michael and Ralph start to work
on their menus. Michael is leaning toward more classically exotic dishes, while Ralph wants to
take standards like filet mignon and lobster and add an Italian touch. The next day, the men
return to the restaurant to continue their plotting. But some bad news comes in for Ralph. The
wallpaper company screwed up and sent less than half of what Ralph needs for his design.
They're going to have more paper delivered from Pennsylvania today and pick it up the second it
arrives at the airport.
With one more day before the restaurants open, Chef Ramsay worries about the designs. He
frets that Michael's room might be a little cold, which means that people won't want to stay very
long. He also wonders if Ralph's old-fashioned Italian bistro design is original enough. The
designer assures Chef Ramsay that things will work out. Later in the day, Chef Ramsay calls
Michael and Ralph together. He asks what their signature dishes will be. Ralph is offering a
bisteca florentina, a porterhouse steak for two, Italian style. Chef Ramsay advises him to
consider offering it for one so more diners can order it. Michael is planning a short ribs osso
buco with roasted yams. Chef Ramsay orders them to whip up a sample dish.
Upon first glance, Chef Ramsay thinks Ralph's dish is a little too masculine and uninspired.
But he likes the delicate presentation of Michael's dish. Then he tells the chefs that they're going
to take their dishes out onto the street and ask passersby which dish they prefer, their latest
challenge. Right off the bat, most people are favoring Michael's dish, so Ralph starts pitching his
dish even harder. It works for a bit, but in the end, Michael's dish was favored by a margin of 12
to 6.
Back in Hell's Kitchen, the renovations continue. Chef Ramsay gathers Michael and Ralph
and informs them that they'll be running their kitchens from the hot plate tomorrow night. And as
a practice run, they're going to feed the construction crew tonight, with each chef taking a turn
manning the hot plate. The first ticket comes in and Michael calls it out. Chef Ramsay tells him
to be louder and more vibrant. Then it's Ralph's turn on the hot plate. Volume and vibrancy are
no problem for him. Chef Ramsay advises him to do more than simply bang out orders. Care
about them. Then he might notice things like Michael intentionally leaving the crab out of his

risotto starters. Michael tells Sous Chef Scott that he's doing it as a test to see what Ralph picks
up on. Ralph is also calling Jean Philippe Jean Pierre, which concerns Chef Ramsay.
Sure enough, one of the risottos comes back with a complaint that it has no crab in it. Ralph
yells at Michael for leaving out the crab, but Chef Ramsay tells Ralph it's his responsibility to
spot that before sending a dish out. Chef Ramsay privately tells us that he was very impressed by
Michael's move. It knocked Ralph down big time and taught an important lesson. Ralph begins
tearing into Michael to finish a correct risotto. Then a piece of salmon is plated, but breaks in
half. Chef Ramsay asks if he cares about that. Ralph looks at the salmon, sighs and then sends it
out. Chef Ramsay is very concerned that Ralph isn't showing much care about standards. Chef
Ramsay tells both men that they'll have to improve before tomorrow night's service. He gives
them one last reminder that it's their restaurant tomorrow. They'll be responsible for everything.
In the dorms that night, Michael works on his assertiveness with impressions of Chef
Ramsay.
The big day is finally here. The king of Hell's Kitchen will be crowned tonight. Ralph tours
the dining room, pleased with the almost-finished results. But Michael has a couple of snags.
First, his booths haven't arrived yet. Second, the room is coming off a little cold. The designer
wants to add some red paint, which Michael approves. Chef Ramsay calls the chefs together and
introduces Michael and Ralph to their respective staffs for the night. The first one out
is...Dewberry. Followed close behind by Wendy, Andrew, Jimmy, Elsie and Jessica. As the
winner of yesterday's taste test challenge, Michael gets to choose first. He takes Jessica first, and
Ralph goes with Andrew for his first pick. Alternating picks to the end, Michael gets Jimmy and
Elsie and Ralph gets Wendy and Dewberry. Elsie, incidentally, is a little bitter that she was the
penultimate pick.
Ralph and Michael confer with their teams about the menus and how they plan to run the
kitchen. Ralph emphasizes perfection and attention to detail. The teams begin their prep work for
the night. Michael's booths finally arrive and Jean Philippe takes Ralph out to the dining room to
meet his wait staff. Ralph calls him Jean Pierre once again, and JP makes it clear that tonight,
he's going to give back to the chefs when necessary. Ralph tells the staff that his restaurant's
name is Frank & Lulu's, which comes from his dog and his friend's dog.
On the other side, Michael meets his wait staff. He wants relaxed service that complements
the food at Lola Pop tonight. The name, incidentally, is one of his pet names for his wife. The
last bits of prep work continue. Andrew, rushing to peel artichokes in time, slices his thumb. It's
severe enough that he has to go to the hospital. Ninety minutes before service, Ralph is already a
man down. Andrew, for what it's worth, is distraught and vows to return so he doesn't let Ralph
down. Ralph informs Chef Ramsay that his new plan is to work both vegetables and the hot plate
tonight to make up for Andrew.
Ralph then shows Chef Ramsay Frank & Lulu's. Chef Ramsay is impressed by how warm
and beautiful the place is. He wonders if the rich, baroque feel of the dining room will be
reflected in the menu. Ralph assures him that it will be. Ralph then introduces his servers and
their updated Italian bistro uniforms. Chef Ramsay thinks the men look smart in red shirts and
black pants, but he worries that the women look like old grannies with their fishnets and neck
scarves.
Chef Ramsay then asks Michael for a tour of Lola Pop. He loves the bright, California feel
and thinks the black leather booths are fantastic. He thinks the tight black t-shirts make the male
servers look like ballerinas, but finds the dress shirts and short neckties to be incredibly sexy on

the female staffers. In the kitchen, Ralph begins cracking the whip on his staff. Just then, Andrew
rushes back in, four stitches richer. Ralph is thrilled. Moments before the restaurants open, Chef
Ramsay tells Michael and Ralph that he'll be shadowing them tonight, but not helping. Just
watching.
Michael gathers his team for a pep talk and Ralph does the same. Michael's is upbeat and
complimentary. Ralph's is somewhat autocratic. And then the doors are flung open. Diners are
randomly seated in each restaurant. Michael and Ralph hug each other, offer good luck and then
call out their first tickets. Michael's team is quiet as they take in the first order, and he demands
some communication out of them. Ralph's first ticket is greeted with much more enthusiasm.
Early on, Michael begins to mix up tickets and the team ends up confused. But the first
starters make it out of the kitchen and get a very favorable review from the diners. On the other
side, Wendy is struggling to get it together. Ralph is spending a lot of time helping her out, and
no time on the hot plate. This concerns Chef Ramsay. But some starters do make it out and the
diners do enjoy them.
Lola Pop runs into a spot of trouble when a diner finds a piece of plastic bag in her starter.
Jean Philippe returns the dish to Michael, who tells Elsie she gets one free mistake, but he'll kill
her for the next one. Michael calls out a starter to Jessica, who says she's busy. She and Elsie
begin bickering over space. Michael tries to get Jessica to focus, but she's not showing any
respect for his authority.
Out in Frank & Lulu's dining room, the diners are greatly enjoying their starters. But in the
kitchen, Dewberry accidentally puts fish stock into a pasta. Ralph immediately throws it out and
demands another. Dewberry puts his head down, feeling like he's going to pass out. Jean Philippe
calls Ralph to the hot plate and tells him that the food is excellent, but his kitchen needs to speed
things up. Dewberry retreats to a back hallway to sit a spell. Ralph gives him a break, tries to
figure out his options, then asks Andrew to bring Dewberry back. Dewberry says he can't do it.
Ralph asks Andrew to pick up the slack on Dewberry's station, but Andrew has no idea what to
do. Dewberry finally returns and promises to last the night. After a quick pep talk from Ralph,
Dewberry is feeling good to go.
Over in Lola Pop, Jean Philippe brings another dish back to Michael. A diner wanted his
steak medium well and it's too red for him. Michael tells Jimmy to finish it off and makes it clear
that he's not happy right now. The team needs to pick it up. Later, Jimmy brings up an osso buco,
but Michael sends it back and demands it be hotter. His new personality lights a fire under his
team and the tickets begin moving. And the diners are loving the food.
The dishes at Frank & Lulu's are being met with equally strong reviews. In the Red kitchen,
Michael turns Elsie from starters to desserts. Chef Ramsay is very impressed with how both
chefs are running their kitchens. Both kitchens begin firing out desserts. Finally, the service is
complete for both restaurants. Chef Ramsay gathers everybody together to discuss the evening.
He tells Michael that since he wanted an L.A. restaurant, every diner in Lola Pop was from L.A.
At the same time, since Ralph wanted a New York steakhouse, they flew people in from New
York to dine at Frank & Lulu's.
Chef Ramsay tells the men that he's going to study the customer comment cards and then
combine it with his thoughts on the evening's service to declare a winner. Michael and Ralph
retreat to the dorms to await the results. Privately, Michael tells us that he's positive he won.
After a time, Scott and Mary Ann get Michael and Ralph, blindfold them and lead them upstairs,
placing them in front of two doors. Chef Ramsay has them remove their blindfolds and

congratulates them for making it to this point. He informs them that it was so close, he's going to
rely on the customer comments more than ever.
The customers loved all the food. They loved the atmosphere of both restaurants and they
loved the experience. But Chef Ramsay asked them all one critical question. Would they return?
One of the chefs had an outstanding 90% return rate. But that's not good enough. Because the
other restaurant had 94% of diners say they'd return for another meal. Chef Ramsay instructs
Michael and Ralph to turn and face the doors behind them. Only the winner's door will open.
Hands on the handles and...1...2...3...Michael's door opens!
The celebration is on! The evening's diners and both teams applaud Michael. Chef Ramsay
consoles Ralph and then sends him out into the party. After a lot of champagne spraying, Chef
Ramsay addresses the crowd and says he has an offer for Michael. He invites Michael to come to
London to work at Chef Ramsay's world-famous restaurant and work toward becoming a world
class chef. After a quick deliberation, Michael decides to head out to London.28
1. What are the individual, group, and organizational level stressors at work in this episode?
2. What stress moderators and outcomes are observed?
Required Reading
Managing Workplace Stress (Chapter 7)
 What is Stress, pp. 195-6
 Organizational Stress: A Model, pp. 196-8
 Work Stressors: Individual, Group, and Organizational, pp. 198-202
 Stress Outcomes, pp. 202-7
 Stress Moderators, pp. 208-210
Streaming Links
https://www.youtube.com/watch?v=vSL57ENjqWs
http://vodlocker.com/7ldycb6bngk1
28
http://www.fox.com/hellskitchen/recaps/season-1/episode-10/index.php

ORGANIZATIONAL CULTURE—Socialization & Mentoring

in The Deadliest Catch (S01E01, 2 & 4; S02E04)
Show Summary
Deadliest Catch is a reality television series produced by Original Productions for the
Discovery Channel. It portrays the real life events aboard fishing vessels in the Bering Sea
during the Alaskan king crab, snow crab and bairdi crab fishing seasons. The Aleutian Islands
port of Dutch Harbor, Alaska, is the base of operations for the fishing fleet. The show's title
derives from the inherent high risk of injury or death associated with the work.
The series follows life on "the vast Bering Sea" aboard various crab fishing boats during two
of the crab fishing seasons, the October king crab season and the January opilio crab (C. opilio;
often referred to as "snow crab" or "opies") season. The show emphasizes the dangers on deck to
the fishermen (and the Discovery Channel camera crews recording their work) as crews duck
heavy crab pots swinging into position, maneuver hundreds of pounds of crab across a deck
strewn with hazards (i. e., holding tank hatches, uneven surfaces, maintenance access plates, wet
decks), and lean over the rails to position pots for launch or retrieval as gale-force winds and
high waves constantly lash the deck. The series also documents the dangers of being on a boat in
the Bering Sea, in the midst of some of the coldest and stormiest waters on earth, where even a
minor problem may become complex with the nearest port often hundreds of miles away.
29
29
https://en.wikipedia.org/wiki/Deadliest_Catch

Episode Recap
S01E01: Introductions to the crews of the ships and the backgrounds for the greenhorns who
would be working for the first time on some of the ships, as well as some boats' traditions for
dealing with greenhorns—Sig Hansen, captain of the Northwestern, refuses to greet or
acknowledge greenhorn Bradford Davis until after he sees how he will work out on board. The
ships departed to sea for the king crab season.
S01E02: The crews of the ships set all of their crab pots and waited to retrieve them up. The
greenhorns started to feel fatigued after only one night. The Northwestern greenhorn, Bradford,
was unnerved by the sight of his first king crab—"they look like aliens," he observed—but was
corrected by deck boss Edgar Hansen: "They're gorgeous! Look just like giant dollar bills!"
Some ships started catching lots of crabs immediately—the Northwestern had two "riders" on
pots kept in underwater storage to add to their tanks before even pulling their first official pots—
while others experienced problem after problem with both equipment and finding the crab.
S01E04: The fleet is forced to make difficult decisions about whether to continue last-minute
pot placements or pull in all of their gear and cut their losses on the short season rather than
violate the law. The Hansen brothers on board the Northwestern decide not to launch any more
pots and instead go after a string of pots in the northern king crab waters that Sig dubs "Long
Tall Sally"; the decision is rewarded when the pots come in huge, enabling the Northwestern to
win the final King Crab Derby title. The crews rush to finish pulling in the last of the crab pots
for the season and head back to Dutch Harbor to get in line for the crab processor. The
greenhorns make decisions about whether to continue with their new careers or to go on with
their lives. After a very successful offload at the Northwestern traditional offload port,Akutan,
Bradford, the Northwestern greenhorn, is awarded 10% of a deckhand's share for his hard work
and good attitude—about $1600—and finally gets a greeting and handshake from Captain Sig
Hansen.
S02E04: Aboard theAleutian Ballad, a greenhorn became so distraught by the extreme
conditions of the Bering Sea that he threatened to jump off the boat right then and there and kill
himself, forcing Captain Corky Tilley to return to Dutch Harbor with the young man on the edge
of a nervous breakdown the entire way. An Unalaska Police Officer escorted the greenhorn
personally from the dock to the airport to ensure his departure from Dutch Harbor without
further incident. By the time the Aleutian Balladreturned to sea, the storm surge was more brutal
than ever, and a rogue wave hit the Aleutian Ballad, knocking it nearly 90 degrees over and
trashing the wheelhouse.

1. How well do you think that the greenhorns are socialized in their jobs aboard the crab fishing
boats?
2. Which of the two general functions of mentoring—career and psycho-social—does captain
Sig Hansen or any of the other captains perform?
Required Reading
Organizational Culture (Chapter 2)
 Organizational Culture & Societal Value Systems, pp. 42—5
 Characteristics of Effective Socialization, pp. 45-9
Streaming Links
S01E01:
 http://vodlocker.com/sqmpzhy4aze4
 http://thewatchseries.to/episode/deadliest_catch_s1_e1.html
S01E02:
 http://vodlocker.com/48llmgnme1b0
S01E04
 http://vodlocker.com/sbkcymjbqhmr
S02E04
 http://vodlocker.com/qq1p96a6svh7

MANAGING COMMUNICATION—Direction of
Communication and Barriers to Communication in Better
off Ted (S02E08)
Show Summary
Better Off Ted revolves around the concept of characters working for a stereotypically evil
company, a fact of which they are all aware. The company, Veridian Dynamics, experiments on
its employees, twists the truth, and will stop at nothing to achieve its goals. It has been
mentioned that Veridian has swayed presidential elections, created killer pandas and robots, and
that there are only three governments left in the world which are more powerful than Veridian.
The characters often try to manipulate the system in order to stop bad things from happening to
them, but they are also susceptible to the potential rewards the company can offer despite the
consequences of their actions, such as the company's attempt to hire Lem's mother, or the
company's introduction of scented light bulbs with known flaws. Much of the comedy of the
show comes from the characters' navigation of these morally ambiguous areas.

Episode Recap
Ted insists that communication is important in any relationship, with friends or with
company employees. He greets one employee, Debbie, and tries to communicate with her, but
she insists that she isn't prepared to talk with him. She asks him to send him his ideas and
scurries off. That leaves memos. However, a memo comes out saying that employees must "now
use offensive language" instead of "not use offensive language." He shows the memory to
Veronica and Linda, and worries that people blindly follow all the company memos. Ted goes to
fix the problem, much to Veronica's amusement. However, she notes that she seems to be feeling
an emotion because of the memos. Linda tries to pin it down and Veronica admits it reminds her
of a memo when she was promoted five years ago, and she was up against a man named Walter
Palmer. Her promotion was announced in a memo, but Veronica has always wondered if it was
for her or Walter. Linda points out that she's probably feeling guilt, and suggests Veronica talk to
Walter.
Ted talks to the HR representative, Janet, who says they won't look into the matter because
the company doesn't make mistakes. Ever. She wants to tell people what she really thinks.
At the next meeting, Ted realizes there's a new problem. Phil and Lem never read their
memos, so have no idea why people are insulting them. Linda joins in to insult the people
insulting them, and Phil wonders what is going on. Linda shows them the memo but Ted insists
they're not going to insult people in his meetings.
Veronica goes to the basement with a cake and a jar of herring for Walter. He's glad to see
her and is surprised that she's there. Walter admits he regretted mocking her after she got the
promotion, and Veronica offers to buy him something. He feels guilty himself and asks to take
her out of a drink. Veronica refuses until Walter feels more guilty than ever.
After the meeting, Linda admits that she's happy to hear people speaking their mind. Even
Debbie spoke up and presented an idea. Linda thinks that Ted is a control freak and doesn't like
the chaos, but she thinks chaos can be a good thing sometime.
Phil and Lem go back and read all their memos. They find the offensive language memo and
Lem steps up to the occasion. Phil admits that he isn't able to come up with very good
comebacks, and Lem promises to help him.
Ted takes Linda's advice, dressing more casually. Linda isn't impressed and insults him for
real. Veronica comes in and admits that her "date" with Walter went horribly. She blames Ted,
who questioned memos and brought up her guilt. It turns out that after he lost his promotion,
Walter's wife left him and he lost his house. Now he lives in his parents' basement. Veronica felt
so guilt she let Walter kiss her and feel her up. Despite that, she still feels guilt. Walter comes
over and says he had a great time, and invites her to dinner again. Veronica offers to buy him a
boat instead, but he explains that would just make him feel guilty. Veronica reluctantly agrees to
go on the date.
When Debbie gets in the elevator with Phil and Lem, Lem coaches Phil in insulting. It
doesn't go well.

Ted begins the next meeting about their MRE development project and explains that he's no
longer intimidating, and wants to hear everyone's ideas. Phil tries to insult him without much
luck. When Linda insults Ted, Ted finally snaps and starts insulting everyone right back. People
finally start talking about their feelings and Ted writes everything down.
Veronica finally comes to see Linda and ask for help. She wants Walter to run screaming
from her life, because if she drops him, Walter will realize she feels guilty. Linda suggests that
she say "futures," "babies," and "commitment" in heavy rotation, and Veronica realizes the terror
they can inspire.
Phil decides to create his own insults and creates a mathematical formula. Lem reviews it and
makes an improvement or two, and they try it out on a fellow worker. It actually goes pretty
well.
Veronica goes to see Walter and drops the three magic words. Unfortunately, she does it
randomly but she still manages to startle Walter… until he agrees to have as many babies as she
wants.
Ted takes everyone's ideas and ends up with a MRE… 2' square. Veronica stops by and tells
Ted that her plan didn't work as planned, but he isn't interested. He goes to find Phil and Lem in
the lab. However, they're busy trying their insult formula on workers throughout the company.
Unfortunately, Phil insults a water deliveryman and realizes too late he's made a mistake. Ted
opens the elevator and finds Phil and Lem soaked in water. As they leave early, Ted says that the
insults have to end. He goes to see Janet, but she insists that there's nothing she can do because
the company won't make a mistake. Ted suggests they make a new memo to counteract the old
policy, and Janet is briefly turned on. Ted sets her back on course and they come up with a plan
that will let Veridian change their policy based on a groundswell and feel good about themselves.
Later, the new memo comes out saying that they don't have to swear because of a
"groundsmell." Ted admits that he put everything in the MRE because he cared about Linda's
opinion. They got one good idea from Debbie: Ethiopian stew shoes. Veronica comes in and Ted
tells her that he found her promotion memo, which confirms that Veronica was who they
intended to promote all along. She goes to scrape Walter off her shoe, noting he put a hickey on
her belly.
Veronica crushes Walter by breaking up with him, but then gives him an above-ground
office.
Phil and Lem apologize to the water guy.
Ted thanks Debbie for her work on the MRE and tells her he's open to any ideas she has.
When she says they should go out and he can do whatever he wants with her, he beats a hasty
exit.30
30
http://www.tv.com/better-off-ted/the-impertence-of-communicationizing/episode/1313557/recap.html, see also
http://www.tvrage.com/Better_Off_Ted/episodes/1064884072/recap

1. Can you identify examples of communication moving in all four directions—downward,
upward, horizontal and diagonal?
2. Which of the many barriers to effective communication were observed?
Required Reading
Managing Communication (Chapter 15)
 Communicating within Organizations: Directions of Communication, pp. 439-41
 Barriers to Effective Communication, pp. 449-54
Streaming Links
http://gorillavid.in/bh11c9055o69
http://thewatchseries.to/episode/better_off_ted_s2_e8.html

DECISION MAKING—Group Decision-Making in The

Apprentice (S03E01)
Show Summary
Each season begins with a group of contestants with backgrounds in various enterprises,
typically including bankers, real estate, restaurant management, political consulting, sales, and
marketing. During the show, these contestants live in a communal penthouse, allowing their
relationships to build. In Season 6, however, the teams were separated, with the winning team
living in the LA mansion and the losing team taking up residence in tents located in the
mansion's backyard. They are placed into teams, and each week are assigned a task and required
to select a project manager for the task. The winning team receives a reward, while the losing
team faces a boardroom showdown in order to determine which team member should be fired
(eliminated from the show).
Elimination proceeds in two stages. In the first stage, all of the losing team's members are
confronted. The project manager is asked to select up to three (one, two, or three) of the team
members who are believed to be most responsible for the loss. In the second stage, the rest of the
team is dismissed, and the project manager and the selected members face a final confrontation
in which at least one of the two-to-four is fired.

Trump reserves the right at times to do the following: not allowing the project manager to
choose who goes to the boardroom for a final hearing, fire/eliminate any candidate without a
final boardroom session if there's enough information to warrant so, and fire multiple people if
two or more people are found liable for the weak performance. Trump also reserved the right to
fire all candidates inside the boardroom if all candidates performed badly. In season 6, the
project manager of the winning team got the opportunity, and was mandated, to sit with Donald
in the board room and help make the decision of who from the losing team gets fired. The
winning project manager was expected to ask questions and give opinions in the board room
during this process.31
Episode Recap
Week 1: Whopper 101Airdate: January 20, 2005
Hosting Company: Burger King
Project managers: Todd (Magna) and John (New Worth). Both had experience in the food
industry, and were trusted by their teams to lead them to victory.
Project: Both teams have to promote new hamburger product from Burger King and then sell
it.
Results: Magna chosen Triple Cheese Angus Steak Burger while Net Worth chosen Western
Angus Burger.
Winning team: Net Worth. The team of "street smarts" specifically picked a burger that they
would be able to make an effective marketing campaign out of. They were able to incorporate a
Western theme in their restaurant, along with a contest for two round trip tickets to Las Vegas,
that encouraged customers to buy their burger. Net Worth also had three cashiers and eight
members trained for the restaurant, and were able to successfully upsell their burger.
Reward: Dinner with Trump at the famed Club 21 restaurant.
Losing team: Magna
Reasons for loss: Magna had trained six people and only had two cashiers in their restaurant,
which lead to a bad point of sale and long lines. They also had an awful promotion scheme.
Dramatic tension: In the beginning, Danny's eccentricities became too much for some
members of his team. On the task, Todd had delegated a lot of the responsibilities to his
teammates, but didn't do much work himself. Danny and Stephanie struggled with Magna's
marketing, and ended up with a ludicrous baseball theme that did not impress the team or
advertise their burger well enough. In the boardroom, Danny was singled out for the loss and was
blamed for being difficult to manage and responsible for the horrible marketing. Danny defended
himself, stating that he was able to at least get people into their Burger King, but Carolyn
reminded him that it was not their objective to just get customers. Danny also called out
31
http://en.wikipedia.org/wiki/The_Apprentice_(U.S._TV_series)#Premise

Stephanie for "selling out" in the boardroom, blaming him solely for their marketing and for him
not letting her express her ideas. While everyone else blamed Danny for their failure, Kendra
was the only one on Magna to call out Todd for not being able to control Danny, which
impressed Carolyn. In the final boardroom, Alex shot himself in the foot when he admitted he
did not train enough people, which took the heat off Todd, who was primarily responsible for
their point of sale.
Sent to boardroom: Todd, Alex, and Danny
Fired: Todd for having no leadership ability, not being able to control his team, having only
two cashiers that were ineffective, for making poor delegations, horrible marketing, terrible-
decision making, and for being a poor leader.32
1. After identifying the two most significant decisions made by each team, please indicate the
degree to which each the five decision-making stages listed on pp. 479-80 were made by an
individual or the group as a whole.
2. Do we see any linkage between the method of utilization of group resources and both
decision quality and group performance?
Required Reading
Decision Making (Chapter 16)
 The Decision-Making Process, pp. 466-71
 Group Decision-Making, pp. 478-83
Streaming Links
https://www.youtube.com/watch?v=rHke7ALJIrw
http://thewatchseries.to/serie/The_Apprentice_(2005)
32
http://en.wikipedia.org/wiki/The_Apprentice_(U.S._season_3)#Week_1:_Whopper_101

MANAGING ORGANIZATIONAL CHANGE—Resistance to

Change & Change Techniques in Brooklyn Nine Nine
(S01E01)
Show Summary
Set in the fictional 99th Precinct of the New York City Police Department in Brooklyn,
Brooklyn Nine-Nine follows a team of detectives headed by newly appointed Captain Ray Holt
(Andre Braugher). Among the detectives is Jake Peralta (Andy Samberg), who frequently tops
the squad in collars despite his relaxed, carefree attitude, much to the annoyance of his more by-
the-book colleague, Amy Santiago (Melissa Fumero). Charles Boyle (Joe Lo Truglio) is a
capable but quirky detective who wears his emotions on his sleeve, as opposed to the stoic and
mysterious Rosa Diaz (Stephanie Beatriz). The detectives report to Sergeant Terry Jeffords
(Terry Crews), a devout family man who is initially afraid to go back to active police work
following a near-death experience on the streets. Rounding out the precinct is sarcastic civilian
administrator Gina Linetti (Chelsea Peretti), who seems to value everything else in her life over
her job.33
33
https://en.wikipedia.org/wiki/Brooklyn_Nine-Nine

Episode Recap
Tightly-wound captain Ray Holt (Andre Braugher) takes over Brooklyn’s 99th precinct,
which includes Detective Jake Peralta (Andy Samberg), a talented but carefree detective who’s
used to doing whatever he wants. We also meet Detective Amy Santiago (Melissa Fumero),
Jake’s enthusiastic and competitive partner; Detective Rosa Diaz (Stephanie Beatriz), a stoic and
mysterious coworker; Detective Charles Boyle (Joe Lo Truglio), a foodie who is committed to
the job and who has a massive crush on Diaz; Detective Sergeant Terry Jeffords (Terry Crews),
the team’s logical but emotionally unstable leader; and Gina Linetti (Chelsea Peretti), the
precinct’s sarcastic civilian administrator.
1. Why did Jake resist the organizational changes occurring in his precinct?
2. Which change techniques did Captain Holt use towards his employees to allow change in the
precinct?
Required Reading
Managing Organizational Change & Learning (Chapter 17)
 Resistance to Change, pp. 492-3
 Identifying Alternative Change Techniques, pp. 499-506
Streaming Links
http://vodlocker.com/ywpf091uc0u0
http://thewatchseries.to/episode/Brooklyn_Nine-Nine_s1_e1.html

PROBLEM SETS

PROBLEM SET # 1: ORGANIZATIONAL NETWORK ANALYSIS—

DEEP SEA PLATFORMS, 1
Instructions
Deep Sea Platforms Data Set

DEEP SEA PLATFORMS, 2

Instructions
Deep Sea Platforms Dataset

LEERS COMPUTER 1

Instructions
Leers Dataset

LEERS COMPUTER

Instructions
There

End Notes

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70-311 Organizational Behavior, Fall 2016, Case Studies

Starling Hunter © 2016. Contact: starling@andrew.cmu.edu

MANAGING EFFECTIVE ORGANIZATIONS—A Model for

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MANAGING EFFECTIVE ORGANIZATIONS—Perspectives on

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LEADERSHIP—Leadership Traits in Lost (S01E01)

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LEADERSHIP—Leadership Behaviors in The Office

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LEADERSHIP—Situational Factors in Lost (S01E05)

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INDIVIDUAL BEHAVIOR & DIFFERENCES—Personality

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INDIVIDUAL BEHAVIOR & DIFFERENCES—Skills, Abilities,

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MOTIVATION—Job Satisfaction & Learned Needs in My

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MOTIVATION—Equity Theory in The Office (S02E04)

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GROUP & TEAM BEHAVIOR—Group Characteristics in

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GROUP & TEAM BEHAVIOR—Intragroup Conflict in The

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CONFLICT & NEGOTIATION—Intergroup Conflict in

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ORGANIZATION STRUCTURE—Formal Structure in Ocean’s

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ORGANIZATION STRUCTURE—Informal Structure in

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WORK DESIGN—Job Analysis & Job Design in Ice Road

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WORK DESIGN—Perceived Job Content & Work/Family

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