Sunil Jiwanani

From: Sunil J <indiarti2017@gmail.com>

Sent: Tuesday, January 25, 2022 5:18 PM
To: customercare.claims
Cc: chhavinath kumar; info@agarwalpackers.com; sales@agarwalpackers.com;
international.sales@agarwalpackers.com; corporate.sales@agarwalpackers.com;
sh.gujrat@agarwalpackers.com; customercare@agarwalpackers.com
Subject: Re: [## 1229573 ##] Re: BOOKING CONFIRMATION

My ticket

1229573 is closed without my permission. APML Leadership team, take

action who has not done the packing correctly of my precious goods,
also caused so much harassment to customers, also this good for
nothing kapil sharma is a foul character in the company, better give
chance to any of his junior who can do the job honestly and do not
further harass the customer. Kapil Sharma and Chavinath Kumar have
played with me for weeks together and have been finding fault in
customers for no reason. If I do not get a response from the Nodal
officer or sh.gujarat.@agarwalpackers.com, I will be left with no choice
but to take matters to the next level.
Regards
Sunil J.
+91 6352734044

On Tue, Jan 25, 2022 at 12:55 PM Sunil J <indiarti2017@gmail.com> wrote:

Kapil Sharma/Chhavinath,

Why did you close the ticket? I already informed you that the authorized service center is asking for money for
inspection charges. I have already paid for transport and insurance and suffered so much mental harassment because
of your negligence to give me a resolution. I do not want to pay any more upfront money. How many times do I have
to repeat the same thing?

You have failed to perform your duty completely in the first place and I want to speak to higher authority.

On Tue, Jan 25, 2022 at 12:34 PM customercare.claims <customercare.claims@agarwalpackers.com> wrote:

Dear Ankit,

I would like to inform you that I have already asked you for a printed repair estimate [AC OUTDOOR] from an
authorized service center for further processing. But till now I have not received anything from your side.

1
It should also be noted that the customer has to provide an estimate of the repair within 4 to 5 working days. And it is
also mentioned in our company policy and website, you can also see.

If you are unable to share the repair estimate we can compensate you INR 5K in respect of full and final settlement for
your entire claim

Again request you to submit your consent along with bank details for NEFT transfer.

Thanks & Regards

KAPIL SHARMA
Claim (ZONAL HEAD -WEST)

APML (Corporate)|Opp Crescent Public School

Saraswati Vihar, PitamPura|New Delhi 110034

Mobile No. : | Mobile: +91-9313477014

An ISO 9001:2008 & ISO 39001:2012 Certified Company.)

---- On Tue, 25 Jan 2022 12:15:49 +0530 "Sunil J"<indiarti2017@gmail.com> wrote ----
Hello Sir,

I am writing to all of you after trying to work with the claims team. They are literally playing with words and
avoiding my calls. It seems it is my mistake I took services of APML at such a high cost then market rate and
took insurance. My brand new AC is delivered in damaged condition, it has been several weeks, I am trying to
follow up with Kapil sharma and Chhavinath, but all in vein. They are playing with customers and doing fraud
activities and talking aggressively with me, their language is foul one and it seems if I am asking for the
damages cost by APML to my personal AC, they are showing me that they are doing charity work. I think you
should train your team how to talk to customers and do not close the ticket with talking to customers. Such a
pathetic service that I have tweeted your mentor Mr. Ramesh Aggrawal and few others in the board of
directors to get attention. I can very well fight this in the consumer forum but since I am your customer since
the beginning and was hesitant in doing it.

Regards
Sunil J

On Tue, Jan 25, 2022 at 11:25 AM Sunil J <indiarti2017@gmail.com> wrote:

I havent heard from you

On Sat, Dec 18, 2021 at 2:04 PM Sunil J <indiarti2017@gmail.com> wrote:

Mr.Gyanendra Gaur,

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If you are not on vacation, then send your number for a telephonic conversation.

On Sat, Dec 18, 2021 at 1:54 PM Sunil J <indiarti2017@gmail.com> wrote:

Mr.Gyanendra Gaur,

If you are on vacation, then send your number for a telephonic conversation.

On Sat, Dec 18, 2021 at 1:28 PM Sunil J <indiarti2017@gmail.com> wrote:

Mr.Gyanendra Gaur,

What is your number to call you? Also who is the nodal officer?

Regards

On Sat, Dec 18, 2021 at 12:56 PM Sunil J <indiarti2017@gmail.com> wrote:

The Split AC is brand new and was in company box packing which the APML team wrapped with
material. This is totally damaged and cannot be repaired as it is hit by hard external objects as shared in
the pictures. I have reported the same at the time of delivery. Please arrange a survey or any repairs
which you deem fit. Also I want to know how my product got damaged and who is accountable for this
loss.The price is 54,500 Rs. I have attached the barcode readable price tag on the sealed box

On Sat, Dec 18, 2021 at 11:16 AM Sunil J <indiarti2017@gmail.com> wrote:

APML has lost its credentials. After delaying the delivery for several days, I have received a damaged
Split AC. There is no accountability nor is anybody concerned for the customer's problem.

I am left with no option but filing first appeal https://edaakhil.nic.in/edaakhil/

On Wed, Dec 15, 2021 at 5:29 PM Sunil J <indiarti2017@gmail.com> wrote:

Strange. Let me download from this mail trail and send it again for your convenience.

On Wed, Dec 15, 2021 at 4:57 PM Chhavinath Kumar <delivery.ahmedabad@agarwalpackers.com>

wrote:
Dear Sir,

We have not received any photos of the damaged article, kindly share photos for further
claim process.

Thanks & Regards

KIRAN SHEKHAWAT
Claim Department
Agarwal Packers and Movers Ltd.
APML (Ahmedabad)|5/A 5th Floor,
New York Corner B/H kiran motors,
Opp.Rajpath Club, Bodakdev, Ahmedabad-380054
Landline Direct: (079)-44474447

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=NZ31YDqvKpk

Escalation Matrix – In case you have not received a revert in 24hrs.

Level Point of Contact Designation Contact details
Mr.Gyanendra
L1 State head sh.gujrat@agarwalpackers.com
Gaur

On Wed, Dec 15, 2021 at 4:45 PM Sunil J <indiarti2017@gmail.com> wrote:

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Learn to do your job honestly instead of playing with customers, we are more educated than you.
Also take some effort to go through the mail thread and see the picture of the damaged product
delivered.

On Wed, Dec 15, 2021 at 2:28 PM Chhavinath Kumar <delivery.ahmedabad@agarwalpackers.com>

wrote:
Dear Sir,

Sorry for the inconvenience. The fault is that I didn't check the paper properly. Also you
are requested to share the Photographs of the damaged items and the Packing list for
further claim process.

Thanks & Regards

KIRAN SHEKHAWAT
Claim Department
Agarwal Packers and Movers Ltd.
APML (Ahmedabad)|5/A 5th Floor,
New York Corner B/H kiran motors,
Opp.Rajpath Club, Bodakdev, Ahmedabad-380054
Landline Direct: (079)-44474447

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=NZ31YDqvKpk

Escalation Matrix – In case you have not received a revert in 24hrs.

Level Point of Contact Designation Contact details
Mr.Gyanendra
L1 State head sh.gujrat@agarwalpackers.com
Gaur

On Wed, Dec 15, 2021 at 2:15 PM Sunil J <indiarti2017@gmail.com> wrote:

Dear Kiran,

I have paid for the FOV amount. I also have the phone call recording which confirms the same.
See the original file. If you try to do any fraud with me, I will have to file a police complaint at my
nearest police station.

See the bill attached.

On Wed, Dec 15, 2021 at 12:02 PM Chhavinath Kumar

<delivery.ahmedabad@agarwalpackers.com> wrote:
Dear Sir/ Madam,

We express regret for the mishap that had taken place with your goods. We have
gone through your case and wish to inform you that we have not charged transit
risk coverage amount (FOV) towards your shipment. And the same has been
documented on the contractual papers due to which we cannot activate your claim
in the light of contractual terms & conditions under which the goods were accepted
for transportation.

In view of the above, it is regrettable that we will not be in a position to do much

more on your complaint. Hence request you to allow this matter to rest now.

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Thanks & Regards
KIRAN SHEKHAWAT
Claim Department
Agarwal Packers and Movers Ltd.
APML (Ahmedabad)|5/A 5th Floor,
New York Corner B/H kiran motors,
Opp.Rajpath Club, Bodakdev, Ahmedabad-380054
Landline Direct: (079)-44474447

A Heartfelt CSR – Worth watching: https://www.youtube.com/watch?v=NZ31YDqvKpk

Escalation Matrix – In case you have not received a revert in 24hrs.

Level Point of Contact Designation Contact details
Mr.Gyanendra
L1 State head sh.gujrat@agarwalpackers.com
Gaur

On Wed, Dec 15, 2021 at 11:26 AM customercare.claims

<customercare.claims@agarwalpackers.com> wrote:

Kiran,

Look into this case

============ Forwarded Message ============

From : "Sunil J"<indiarti2017@gmail.com>
To : "apml"<noreply@agarwalpackers.com>
Cc : "shifting assistant"<shifting.assistant@agarwalpackers.com>
Date : Tue, 14 Dec 2021 13:21:24 +0530
Subject : Re: BOOKING CONFIRMATION
============ Forwarded Message ============

On Tuesday, December 14, 2021, Sunil J <indiarti2017@gmail.com> wrote:

Product is received in damaged Condition . Photos taken by delivery boy and shared in
email

On Monday, November 29, 2021, APML <noreply@agarwalpackers.com> wrote:

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 To help protect y our priv acy , Microsoft O ffice prev ented automatic download of this picture from the Internet.

Dear MR ANKIT,

Greetings from M/s Agarwal Packers & Movers Limited!

Thank you for giving us the opportunity to move your valuable.

Please find attached your Confirmation Fixed Report (CFR) for the movement
of your consignment. We look forward to serving you.

To help protect y our priv acy , Microsoft O ffice prev ented automatic download of this picture from the Internet.

#HAPPYMOVING
APML TEAM

To help protect y our priv acy , Microsoft O ffice prev ented automatic download of this picture from the Internet.

To help protect y our priv acy , Microsoft O ffice prev ented automatic download of this picture from the Internet.