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A PROJECT REPORT

on

“A STUDY OF CONSUMER SATISFACTION TOWARDS HOME LOAN


FACILITIES PROVIDED BY ICICI BANK, NAGPUR”

Submitted to

RASHTRASANT TUKADOJI MAHARAJ NAGPUR UNIVERSITY, NAGPUR

IN PARTIAL FULFILLMENT FOR THE AWARD OF THE DEGREE OF

BACHELOR OF BUSINESS ADMINISTRATION

Submitted by
Miss. __________

Project Guide
Dr. Laila Bhairaiya/ Ms.Sonal Admane

Head of Commerce Faculty


L.A.D. College for Women, Nagpur

Faculty of Commerce

Lady Amritbai Daga College for Women of Arts, Commerce & Science and
Smt. R.P.College of H.Sc. & H. Sc. Technology, Nagpur
2021-22
L.A.D. College for Women of Arts, Commerce & Science &

Smt. R.P. College of H. Sc. & H. Sc. Technology, Nagpur

CERTIFICATE
This to certify that Miss. Neha Prataprai Lalwani is a bonafide student of Bachelor of

Business Administration in the session 2017-2020 of L.A.D. & R.P. College for

Women, Nagpur.

The candidate has worked under the supervision of Dr. Laila Bhairaiya. She has

satisfactorily finished the project work in this academic session. The project submitted

by her is her own work and is complete so as to warrant its permission for examination.

A project work entitled “A Study of Consumer Satisfaction Towards Home Loan

Facilities Provided By ICICI Bank Nagpur” is in partial fulfilment for the above

course which is being forwarded to R.T.M. Nagpur University for examination.

Date:

Place:

DR. LAILA BHAIRAIYA DR.DEEPALI KOTWAL

GUIDE PRINCIPAL
DECLARATION

The project entitled “A Study Of Consumer Satisfaction Towards Home

Loan Facilities Provided By ICICI Bank Nagpur’’ submitted to Rashtrasant

Tukadoji Maharaj Nagpur University, Nagpur in the discipline of commerce and has

been completed under the guidance of Dr. Laila Bhairaiya. This study has been an

outcome of my own efforts and not submitted either in part or in whole to any other

university for any other degree.

Date: Miss. Neha Lalwani

Place: BBA VI Semester


ACKNOWLEDGEMENT

This is to express my deep sense of gratitude to the Principal, Dr. Deepali Kotwal,

Head of Commerce Faculty, Dr. Bhavana Khapekar and guide Dr. Laila Bhairaiya as

well as those who have guided and helped in the preparation and completion of this

research project.

The endeavour for perfection, foresight and innovativeness of the guide Dr. Laila

Bhairaiya enabled me to complete the project work in stipulated time span for which

they need to thank specially.

I am also thankful to the respondents for providing required information and data for

study.

I humbly acknowledge the guidance and support of my parents.

Date: Miss. Neha Lalwani

Place: Nagpur BBA VI Semester

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