What are the pre-requisites for primary user registration?

"The prerequisites for primary user registration are:

1. Aadhaar number of the user.
2. Mobile number which is linked with Aadhaar.
3. Email ids hosted by NIC, only NIC registered Email ids are allowed, this would facilitate users from all 1600+ domains to freely register and
transact on GeM.
4. Verifying authority details such as name, mobile number and NIC registered email id.
Note: In case the user does not have an email id which is hosted by NIC s/he would be directed to open GeM buyer id email."
Is Aadhaar mandatory for primary user registration?
Yes, Aadhaar is mandatory for primary user registration. Note: Aadhaar details collected by GeM are solely for user verification.
What are the key tasks of a primary user?
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
How can a user verify his/her email ID during registration?
You must have a NIC registered email id to register,upon entering the NIC registered email id like gov.in/nic.in etc. during registration, the
email will be verified by NIC. On successful validation by NIC, the user will get an email message with a one-time password for continuing with
the registration process.
Can a primary user change his/her user ID?
No, a primary user cannot change his/her user ID once it is created. It is advisable that the user ID is carefully created as per the designation or
department.
I forgot my password. How do I reset it?
Go to login page on www.gem.gov.in and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password
link will be sent to your registered email ID, which can be used to reset your password.
Why have I not received an OTP during registration?
One-time password (OTP) is sent on your Aadhaar linked mobile number. If you haven't received the OTP, please ensure that your mobile
number is linked with your Aadhaar.
Is there any specific criteria for creating password on GeM?
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters. Example
Password:Gem@2018
Who is a verifying authority and what is his/her role in primary user registration?
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can
register as a verifying authority. He/she must have a NIC registered email ID.
Can the verifying authority play any other role in the organisation?
Yes, Other roles can be assigned to the verifying authority, except the role of HoD.
Is it possible for the primary user to edit/change personal information?
Yes, a primary user can edit his/her personal information like email id, mobile number, designation and password. However, any alteration to the
name is not possible.
What happens if the verifying authority clicks on the deactivation link erroneously?
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the
deactivation link (within 48hrs) by mistake, the primary user will get disabled.
Is it possible to change the verifying authority for the organisation?
No, it is not possible to change the verifying authority for the organisation.
Is it mandatory to provide an organisation GSTIN for department?
No, It is not mandatory to provide an organisation GSTIN for department.
Can a primary user play the role of a buyer?
No, a primary user cannot take part in procurement. Primary user needs to create secondary user, i.e., buyers for procurement. However, a
Primary user can be a consignee to receive a product/service.
How many divisions can a primary user create?
A primary user can create as many divisions as required for the organization.
Is it possible for the primary user to edit/deactivate the divisions created?
Yes, the primary user can edit/deactivate the divisions whenever required.
Is it possible for the secondary user to edit the user ID?
No, it is not possible for the secondary user to edit the user ID, as it is created by the primary user.
Is it mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar?
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar. Note: Aadhaar details collected by GeM
are solely for user verification.
Who creates the user ID for the secondary user?
The primary user creates the user ID of the secondary user. However, the password needs to be created by the secondary user.
Is it possible for the buyer/consignee to play the role of PAO?
No, it is not possible for the buyer/consignee to play the role of PAO (paying authority) in the organization.
Is it possible for the primary user to be the payment authority for the organization?
No, it is not possible for the primary user to be the payment authority for the organization.
How does a secondary user activate himself?
For secondary user activation, Click on the "Activation link" sent to email id entered by Primary user, Enter "Aadhaar Number" & "Aadhaar link
Mobile Number", Verify through OTP and create your account's password.
What happens if the primary user enters a wrong email ID while creating a post?
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. To recitfy the
same, the primary user has to create the post again with a change in the designation and enter the correct email ID. or he can go to user tab ->
select exisiting post ->enter correct email id.
Why is the status of one of my secondary users still inactive, when I have added all the secondary users successfully?
This is because that particular secondary user has not activated himself/herself. To activate, the user needs to click on the activation link received
in his/her email ID.
If the payment mode is PFMS, who will be the payment authority?
If the payment mode is PFMS, the primary user needs to register DDO as the payment authority.
As a secondary user I am not able to login to my account and the system reflects that I have been disabled. What is the solution?
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account,
you may request the primary user to activate your account.
After deactivation, is it possible for the primary user to reactivate a secondary user?
After a secondary user is deactivated, the primary user can again activate the same user by clicking on the "Activate" button beside the user
under "Manage Posts".
What needs to be done if the ministry/department/organization name is not available in the drop down menu?
If your ministry/department/organization name is not available in the list, primary user/HOD needs to verify Aadhaar with OTP as well as select
organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually
entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
What is the use of "Not *** User" under “My Profile”?
If primary user is going on a short leave or wants to delegate the power for a short period of time, user may select the option NOT THE
MENTIONED USER.
If a primary user retires or gets transferred from the organization, how can an organization proceed with the same account on GeM?
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon
confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive activation link in
his/her email ID, which can be used to login with the same user ID.
What is the new login process for Buyers with NIC or govt registered email domains to log in on GeM?
New process to log in on the GeM portal is as follows:
1. Enter GeM user ID followed by the Captcha as displayed on the screen.
2. On a successful validation, the user is required to enter the password for the masked ‘NIC or the government registered’ email id associated
with the GeM user id and submit.
I am a govt. buyer but do not have email domain registered with NIC. What should I do?
Govt. buyers whose email domains are not registered with NIC, will be able to register on GeM. However, you are required to get your domain
registered with NIC or apply for a gembuyer.in domain account with GeM.
What are the major reasons for not being able to log in to my account?
Major reasons for not being able to log in :
-You are entering invalid user_id and password. Please check the same.
-You are entering the incorrect captcha. Please check the same.
-Your cache memory is not cleared so either clear it or you can try in incognito mode.
Special (Central/State/Railway/Defence)
What are the modes of payment for Central Government?
The available modes of payment for Central Government are PFMS and Others.
What are the modes of payment for State Government?
The available modes of payment for State Government are GPA, Internet Banking, IFMS and State.
What are the modes of payment for Defence?
The available modes of payment for Defence are Internet Banking and CGDA.
What are the modes of payment for Railways?
The available modes of payment for Railways are Internet Banking and Railways.
How can I check my contract details?
To check contract details, login to your account and go to the “Dashboard”. Then click on "Product/Service Order"
Can a buyer decline a demand after it has been created?
Yes, a buyer can decline a demand after it has been created. The buyer needs to login to his/her account, click on "Dashboard" and decline the
particular demand under "All Demands" section.
What is a “PAC” filter and how does it work?
“PAC”or “Proprietary Article Certificate” filter is used to purchase a particular make or model. This is a certificate signed by a competent
authority which the buyer needs to provide.
How can a buyer buy a product from “MSE” (Micro, Small Enterprises)?
In order to purchase MSE product, buyer needs to select "MSE" filter available under "Administrative" section. This filter will enable the buyer
to view only the MSE sellers.
What is “Make in India” filter?
"Make in India" filter enables the buyer to view only those products which are manufactured in India. This filter is available under
"Administrative" section.
Under "Administrative filter" section, click on "Select Consignee" and select the consignee details.
For how long does a product remain in the cart after its addition?
A product remains in the cart for 10 days, after its addition.
What is the extra amount of money that is blocked during purchase of automobiles?
10 percent of the total cost of the product is blocked during purchase of automobiles.
What tools are available on GeM to ensure Price reasonability?
Procurement decision including price is prerogative and responsibility of Buyer. GeM provides a robust decision support system for ensuring
price reasonableness for Buyer. Buyer has a provision for viewing price of products with same specs from different marketplaces. Buyer can also
view price trends basis the historical transaction of that product on GeM.
Is it mandatory for a buyer to verify contract through OTP?
Yes, it is mandatory for a buyer to verify a contract through OTP.
What is Direct Purchase?
Direct Purchase enables a buyer to buy products upto Rs. 25,000 without comparison(except automobiles where Direct Purchase is allowed upto
Rs 30 lakhs), through any of the available sellers on GeM, meeting the requisite quality, specification and delivery period.
Is it possible for a buyer to edit the delivery days?
No, it's not possible for the buyer to edit the Delivery date, Buyer can amend the Delivery period post contract generation.
What are the eligibility criteria for Delivery Period(DP) amendment?
Orders created through any payment gateway and any purchase mode, irrespective of the order value, can be eligible for delivery period
amendment before the invoice creation of all the shipments.
Who will issue the amendment letter/ document?
For Both Seller/Buyer initiated amendment, Buyer will always issue the amendment document.
For how many times DP amendment is allowed?
DP amendment can be allowed multiple times before the invoice creation of all the shipments.
Will my contract number get changed if I process a DP amendment?
Contract number cannot change. System will only generate an amendment document.
L1 Purchase
What is a comparison sheet and from where can a buyer download it?
For L1 purchase, the buyers need to compare three OEMs and the comparison sheet reflects the specifications, price, etc. Comparison sheet can
be downloaded from the cart.
How many OEMs does a buyer need to compare for L1 purchase?
A buyer must compare three OEMs to proceed for L1 purchase.
If my payment mode is PFMS, is it mandatory to enter the IFD diary number?
Yes, it is mandatory to enter the IFD diary number and date if your payment mode is PFMS.
Why am I not able to view PAO/DDO in my drop down list while creating a contract?
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
What is L1 purchase?
L1 purchase enables direct purchase for order values between INR 25,000 to INR 5 lakhs by way of comparison between at least three different
OEMs or Service Providers on GeM, who meet the buyers requisite quality, quantity, specifications and delivery period.
Purchase Requisition
Why am I getting an option of 'Get Best Price' after comparing 3 products/ services for L1 Purchase?
'Get Best Price' option can be used to get competitive price offerings for your carted product(s)/service(s) within 2 days from eligible
Sellers/Service Providers. This option should be used only if your order estimated budget value is from Rs 25,000 to Rs 5,00,000.
When can Buyers view the offer prices submitted by Sellers/ Service Providers for their Purchase Requisition?
Buyer will have an option to 'View Offered Prices' after 48 hours of Purchase Requisition creation. On clicking View Offered Prices, the system
will display offered prices of Sellers/ Service Providers.
What can a Buyer do further if there are no offers in Purchase Requisition?
If there are no offers after 48 hours of Purchase Requisition creation, the Buyer can buy the carted L1 item or can even choose to cancel the
Purchase Requisition providing a reason.
Bid (General)
What is Intent Bid?
Buyer can choose "Intent of Bid" to create a bid without comparison of products/ services. He/She will be able to browse through all the
products/services in the market (without any restriction of quantity or State).
Till when a Buyer can extend an Ongoing Bid?
Buyer can extend the Bid End Date till the 69th Day of Bid life-cycle. Bid Life-cycle is default 90 days from Bid Start Date.
What is Bid Life Cycle?
Bid Life Cycle is the period within which a Buyer has to complete the entire life cycle i.e technical evaluation, financial evaluation and order
creation of Bid process. By default, it is 90 days from the date of Bid publication.
What is Bid Offer Validity?
Bid Offer Validity is the period during which Seller Offer is valid from the Bid End Date. The Buyer needs to award the Order within the Bid
Offer Validity Period.
How is Bid Offer Validity different from Bid Life-Cycle?
Bid Offer Validity commences from Bid End Date whereas Bid Life-cycle commences from Bid Start/Publish Date.
Can buyer mention Inspection Clause during bid creation?
Yes, Buyers can select the Inspection Clause while creating bid under Buyer Specific Additional Terms & Conditions.
Can buyer give exemption for turnover and experience to startup in bid?
If the Buyer selects “Start-up exemption for Years of Experience and Annual Turnover” as 'Yes' during bid creation, only then the exemption is
applicable. The same is reflected in bid document.
If only one seller has qualified in technical evaluation, can buyer proceed with awarding of Bid?
It is at buyers discretion to award the bid even if only one seller has qualified in technical evaluation
Can buyer ask for Earnest Money Deposit (EMD) in Bid?
Yes, buyer can opt for EMD for bids whose estimated bid value is above Rs. 5 Lakhs.
Can buyer ask for Electronic Performance Bank Guarantee (ePBG) in Bid?
Yes, buyer can opt for ePBG for bids whose estimated bid value is above Rs. 5 Lakhs.
How many consignees can be uploaded through the excel template?
The buyer can upload consignees as per the requirement. These consignees should be registered on GeM which are then required to be mapped
prior to awarding Bid.
Can I add more consignees during the creation of Bid?
Yes, you can add more consignees during the creation of Bid by uploading excel sheet under the consignee list. Later, unregistered consignees
need to be resistered mapped by the primary user and then mapped by the buyer.
Is it possible to change the quantity of product/service and delivery days while creating a Bid?
Yes, it is possible to change the quantity of product/service and delivery days during the creation of Bid under consignees.
What are the additional documents a Buyer can demand from the seller for Bid participation?
A Buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate,
Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Can a Buyer edit "Buyer Specific Terms and Conditions" post publishing the Bid?
Yes, a Buyer can edit "Buyer Specific Additional Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers
have participated in the Bid. A corrigendum will be issued for the revision and will override the previous version of "Buyer Specific Terms and
Conditions" mentioned in the Bid document.
Can a Buyer evaluate seller's technical offering on the basis of Sample/POC ?
No, the evaluation of the Bids is to made as per the laid down technical specifications and eligibility criteria in an objective manner without any
scope of subjectivity.
If a technically qualified seller, is Suspended or Disabled during Technical Evaluation, what action will be taken against such sellers?
All Suspended and Disabled sellers will be auto disqualified by the system on Financial Opening.
If a Bid has Ended, can the Buyer extend the Bid?
If number of total participation in Bid is upto 2, Buyer has option to either extend the Bid or Open Technical Bid.
How can I request L2 /L3 Seller(s) to match L1 Price in Split Bid?
Buyer can click on 'Request for L1 Price Match' with L2/L3 sellers. The price match is completed within 3 days time frame from the request
date.
In split Bid, If L2& L3 sellers do not match L1 price, can the remaining quanity be awarded to L1 seller?
Yes, The remaining quanity can be awarded to L1 seller.
Is it possible to edit a CRAC after it is generated?
No, there is no option to edit CRAC after it is confirmed.
Can Buyers ask for changes in EMD, ePBG & Delivery Days of Bid after Order/ Contract creation?
No, the terms and conditions of the bidding document are sacrosanct and the resultant contract is legally governed by these conditions. Deviating
from those conditions unilaterally and unnecessarily may create hurdles in smooth execution of the contract. No Deviation from the contract is
permissible.
Can vendor rating be applied as a participation criteria for Bid participation?
No, Buyers can only apply the Vendor Rating as a filter in the market. It cannot be applied as a participation criteria in Bid.
What are the two stages of Bid Awarding?
The two stages of Bid Awarding are technical and financial.
Is it possible to cancel a Bid after opening it?
Yes, it is possible to cancel a Bid after opening it.
If the buyer has rejected a seller during selection of technical specifications, will he/she be able to view that seller's financial offering?
No, the user will not be able to view the financial offering of those sellers who he/she has rejected during evaluation of technical specifications.
Is it mandatory to enter a comment when the buyer accepts or rejects a Bid?
Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.
What details do I need to share with GeM for Bid Life cycle extension?
For Bid Life Cycle Extension, the Buyer needs to share below mentioned details with GeM:
i) Existing Validity of the Bid
ii) If the Bid is opened or not, if not when is the expected Bid opening date
iii) Valid reason for extension of Bid Validity
iv) Consent from L1 seller
v) Approval taken from Competent Authority.
How long is an offer validity extension request valid?
Seller has to accept/reject the offer validity request within 5 days from the initiated date.
What does Bid opening Date/Time signify?
Bid opening Date/Time is published as an indicative time, to notify sellers regarding the scheduled Bid opening time. Buyers can proceed with
Bid opening only after the published bid opening time.
Can a Buyer edit Bid opening time?
No, Bid opening time is default set as Bid end date + 30 Minutes. It cannot be edited by the buyer.
How much time does the bidder have to respond to a clarification request raised by the Buyer online?
The Bidder has to respond within 48 hours from the clarification request initiation time. Buyers can seek as many clarifications required from the
Bidder, provided it is before technical evaluation end time.
What are the Eligibility criteria for PVC(Price variation Clause)?
PVC (Price Variation Clause) is applicable only for BID/RA orders.PVC is applicable only for the product orders of categories against which
PVC is enabled.
How do buyers opt for PVC?
For the PVC enabled categories, buyers will get an option to select whether they want to add the PVC applicability clause against that Bid or not.
What are the steps to seek offer validity extension before contract creation?
Buyer can request the extension starting from 2 days up to 30 days, multiple times up to bid life cycle date.
Seller gets the request and is able to Accept/Reject the offer validity. If the seller rejects the request, the buyer can raise a fresh offer validity
extension request again.
Can a buyer seek clarifications against a bid submitted by the bidder?
Clause 7.3.5 of Manual for Procurement of Goods 2017 (Clarification of Bids/Shortfall Documents) permits the buyer to seek clarifications
against a bid submitted by the bidder, during evaluation and comparison of bids. However, No change in prices or substance of the bid shall be
sought, offered or permitted. Further, the shortfall information/documents should be sought only in case of historical documents which pre-
existed at the time of the tender opening and which have not undergone change since then. Such clarifications can be sought by the buyers online
on GeM portal.
I have sent a Request for Offer validity extension to all the Sellers irrespective of their ranking, after opening the financial bids.
However all the Sellers have not accepted the offer validity request but the Sellers on whom I wish to place Order on have Lowest
onwards. Can I possibility go ahead with Order generation on partial offer validity acceptance?
I wish to Evaluate-undertake demonstration of Products related to Medical Equipment or any other via this Portal, how can I do so?
Buyer may add Buyer specific ATC Clause through ATC for demonstration of Products/Equipment by providing detailed instructions to the
Bidders if any. The evaluation of demonstration of this Product/Equipment can be uploaded by the Buyer via TER (Technical Evaluation
Report) facility available during the stage of Technical Evaluation.
What happens if more than one Bidder is at the same Price level during Bid where Buyer is forced to Create a Reverse Auction (RA),
yet the RA ends without any Participation?
The Buyer needs to select one of the Two Options provided to him.
1. Cancel the Bid.
2. Proceed to select Manually the L1 Bidder from among the various L1 Bidders by clicking on the button 'Select' of the column from
Technically Qualified Bidders.
Can I change my decision of Manual selection of L1 Bidder in case of Multiple L1 Bidders when none have participated in the Reverse
Auction (RA)?
Yes, Once selected a particular L1 Bidder, another Bidder can be re-selected for awarding the contract multiple times until the point wherein
Buyer has not clicked on the button 'Submit & Proceed'.
I Wish to add BOQ Title for Bid, is this possible?
Yes, Buyer can add their own BOQ Title as per their procurement in consideration.
What is Max character size that can be added for the BOQ Title?
Buyer can add Maximum 100 characters & Minimum 5 Characters.
What is Input Tax Credit (ITC)?
Input credit means at the time of paying tax on output, you can reduce the tax you have already paid on input purchase and pay the balance
amount to the Government.
Who is eligible for Input Tax Credit (ITC)?
ITC can be claimed by a person registered under GST if he/she fulfills ALL the conditions as prescribed below:
a. The dealer should be in possession of tax invoice.
b. The said goods/services have been received.
c. Returns have been filed.
d. The tax charged has been paid to the government by the supplier.
e. When goods are received in installments ITC can be claimed only when the last lot is received.
f. No ITC will be allowed if depreciation has been claimed on tax component of a capital good.
What can be claimed an Input Tax Credit (ITC)?
ITC can be claimed only for business purposes. ITC will not be available for goods or services exclusively used for:-
a. Personal use.
b. Exempt supplies.
c. Supplies for which ITC is specifically not available.
If Input Tax Credit (ITC) is selected by the Buyer during Bid publishing, is the net ITC Benefit calculated for Financial Evaluation?
Yes, during Financial Evaluation of the BID, L1 Bidder is shortlisted based on the calculation considering the Input Tax Credit (ITC) as L1
evaluation is on the Net landed Cost to be incurred by the Buyer.
What is the minimum & maximum capping for GST incase of Input Tax Credit (ITC) Selection?
There will be no Minimum capping for GST% while Maximum capping is set to 28% for both Products/Services.
All inclusive Prices along with GST% & GST cess shall be printed in the Contract Document.
Is Input Tax Credit (ITC) based Financial Evaluation selection Mandatory?
No, ITC selection is not Mandatory. Buyer gets an option 'Yes/No 'to select ITC based evaluation during Bid creation. If Buyer selects 'Yes'
Buyer can input the ITC Amount in Percentage for GST & GST Cess.
What is the Range of Input Tax Credit (ITC) selectable by a Buyer?
The Range of ITC selectable in Percentage is from 0 to 100%.
Is the Input Tax Credit (ITC) Percentage Amount selected displayed in the Bid Document in Public View?
Yes, the amount of ITC benefit in Percentage is displayed in the Bid/Tender document published.
What is Reverse Charge Mechanism (RCM)?
Reverse Charge Mechanism (RCM) is a mechanism wherein the Recipient of the Goods or Services is liable to pay Goods and Services Tax
(GST) instead of the Supplier.
Under what circumstances is Reverse Charge Mechanism (RCM) applicable?
RCM is applicable on Sections 9(3),9(4) & 9(5) of Central GST and State GST Acts-for intrastate transactions. Also on Sections 5(3), 5(4) and
5(5) of the Integrated GST Act-for inter-state transactions.
9(3)-Supply of certain goods and services specified by the CBIC.
9(4)-Supply from an unregistered dealer to a registered dealer.
9(5)-Supply of services through an e-commerce operator.
Who can avail Input Tax Credit (ITC) under Reverse Charge Mechanism (RCM)?
Buyers who are registered for RCM can avail ICT functionality.
Reference ITC /RCM, what is Self Invoicing?
Self-invoicing is to be done when Procurement is done from an unregistered Supplier, & such purchase of Goods or Services falls under RCM
(Reverse Charge Mechanism).This is because the unregistered supplier cannot issue a GST-compliant invoice to the Buyer, & thus Buyer is
liable to pay taxes on the behalf of such unregistered Supplier. Self-invoicing, in such circumstances, becomes necessary.
Is Input Tax Credit (ITC) allowed under Reverse Charge?
Yes, Tax paid on a reverse charge basis will be available for ITC if such Goods or Services are used, or will be used for business. The recipient,
i.e., who pays reverse tax, can avail the ITC.
In case L1 Bidder is an unregistered GST Seller, who is accountable for the Payment of Tax liability?
In the event of Procurement of Goods from unregistered Sellers, the Tax liability falls on the Buyer Provided Buyer is notified Under Section
9(4) of GST.
What is the Unit of Measurement for GST Cess amount for ITC Selection?
GST Cess(GST Cess) amount incase of ITC Selection is in Percentage.
What is the Unit of Measurement for GST Cess amount for RCM Selection?
GST Cess(GST Cess 1) amount incase of ITC Selection is in Percentage so also incase GST Cess(GST Cess 2) in quantum is Absolute Value.
Can Splitting& MSE/MII be selected for Input Tax Credit (ITC) based calculation in Financial Evaluation Ranking System?
Yes, If Buyer opts for Splitting, MSE/ MII; System will proceed with the Price match based on Total ITC applied on the Price of L1 Bidder.
W.r.t RCM,In case I happen to Select 'Notified under 9 (4) ' as 'NO' & Opt for 9(3) what is the consequence of this selection?
As a Buyer you shall select 'No' if not notified under section 9 (4) but opt for categories where RCM is applicable as under section 9(3) then
GST & GST cess shall not be an input text for the Seller during Seller participation. The types of Seller under consideration are as mentioned
below:
1.Registered Seller who have Opt to choose out of FCM(Forward Charge Mechanism).
2. Sellers who are not registered under GST.
3. Sellers under composition Scheme.
Is Splitting enabled when MSE-MII Reservation is applied by the Buyer for Goods?
Yes, Buyer can select Splitting option with MSE/MII Reservation for Goods.
Is L1 Negotiation applicable on Product as well as AMC/CMC Rates/Charges?
Yes, L1 Negotiation is applicable on Products as well as on AMC/CMC Rates/Prices/Charges.The L1 Bidder shall get a provision for reducing
the Prices at Product level so also on AMC/CMC (in %) Rates.
I need to add & save elaborate text as summary 'Seller/Bidder wise' during Technical Evaluation, is this possible?
Yes, Provision to provide Technical Evaluation summary is available to the Buyer.Provision as mentioned below is made available in the
Technical evaluation Tab this being apart from the facility to upload the Technical Evaluation Report.Details as mentioned below:-
1. A comment box is provided to the Buyer to mention comments for each Seller/Bidder & save it.
2. Buyer is able to view the saved comments for a later stage.
3. After qualifying/disqualifying Bidder, Buyer can view the comments in the summary for a Particular Seller.
I need to seek clarification(s)from the Seller for a Particular document(s) along with which I also need to upload a file for the
Seller/Bidder to view which contains information relating to the clarification(s) sought?Is this possible?
Yes, Buyer gets to select a Seller Document & enter the clarifications to be sought on the document(s). The clarification can be of maximum
1000 characters in text description (for each document). Additionally, Buyer also gets to upload a PDF File (upto 5 MB) for seeking clarification
from the Seller.
The text description is Mandatory field for the Buyer, whereas the document upload is optional.
What is the Minimum percentage that a Seller can enter for either AMC/CMC?
The Minimum Percentage that a Seller can enter for AMC/CMC amount is 3 %, Seller cannot enter an amount below the value 3 during Bid
Participation.
Can AMC, CMC and ICT be taken in single bid? Shall Buyer be able to exercise L1 Negotiation for all the components including the
Product, ICT, AMC and CMC?
Yes, Buyer shall be able to negotiate L1 Prices for Products including ICT, AMC and CMC, resubmit the revised Rates/Prices.
I need to show Bid Estimate Value in the Bid Document.How can I do so?
I have selected the option Yes for 'Show Bid estimate value' & also have edited the Bid estimate value during Bid creation step3 'Bid
details'.Which value shall be displayed in the Bid document, the Market Price (Unit Price x Total Qty) or the edited Bid estimate value
as Revised by the Buyer?
The Edited/Revised Bid estimate value as provided by the Buyer shall Supersede over the Market price & this edited amount by the Buyer (Total
Value=Unit Price x Qty) shall be displayed in the Bid document.
Upto which date is the Approval of Competent Authority(CA) for MSE/MII Preference exception (applicable in case of Central
Government only) accepted by the System?
The System shall accept the date within one year from the current date as the date of CA Approval sought for an Entity/Ministry coming under
Central Government preview.
Mandatory uploading of Approval of Competent Authority (CA) for MSE/MII Preference exception (applicable in case of Central
Government only) is applicable for which type of Procurement?
CA approval for MSE/MII is applicable for Procurement of all categories under Goods & Services.
Can a Seller enter Buyback Price lesser than the Product price under consideration?
Yes, the Offered Price for Procurement of New Product can be less than the Buyback Price however this depends on the Quantity(Qty) under
consideration.The Net Total Value/Price of Buyback must not be equal to or greater than the Net price of the Procurement of the New product.
The Resultant Price (Net Price [new Product to be procured]-Net Price [Buyback] must not be equal to Zero or Negative] shall always remain
Positive.
Can a Quantity (Qty) of Buyback be More than the Qty of product to be procured?
Yes, Qty of Buyback item to be exchanged can be either > or < or = the Quantity of new items to be procured.
Is Splitting allowed in buyback?
No, Splitting feature is currently disabled for Buyback.
How the buyback feature can be enabled for a particular category?
The Category Manager (GeM Official) has the provision to enable and disable the buyback option for a particular category.
What is the Minimum Estimate Proposal Value required for BOQ based bidding?
INR 5 Lacs is the Minimum Estimated Proposal Value required for selecting BOQ based bidding.
What are the Types of Evaluation Methods available for BOQ based bidding.
Total Value wise, Item wise & Group wise are the methods available for BOQ based Bidding.
What type of File is supported for uploading a Technical Specification for BOQ based bidding.
PDF File of size not exceeding 25 MB is supported for uploading Technical Specifications in BOQ Based bidding.
What is the type of File supported for uploading BOQ item list for a BOQ based bidding?
CSV type of file size not exceeding 25 MB is supported for uploading List of BOQ items in a BOQ based Bidding.
Which types of Buyers are eligible for creation of Custom Bid?
The following categories of Buyers are eligible for the creation of custom bids within the eligibility of 5 Lacs
(i) Central Government (including Defense and Railways)
(ii) Central PSU
(iii) Central Autonomous
(iv) Statutory Bodies
Other Buyers shall remain restricted from creation of Custom Bids. Central, as well as state buyers are allowed for custom bids with the
eligibility of 5 lacs.
Up to how much estimated Proposal/Bid value is required to create a Custom Bid.
The estimated value for creation of Custom bid is Equal to or Greater than 5 Lacs for Central as well as States Buyers.
Is category selection Mandatory for Custom Bid?
Yes, selection of at least one related category is Mandatory for Custom Bids. Universal category selection is not allowed in Custom Bid cases.
Who is accountable for the Rate reasonability for the orders being placed?
As per the Rule 149 of GFR of 2017 while making Procurement of Goods/Services through GeM, The Procuring Authorities is accountable for
certifying the reasonability of rates for order placement.
Uploaded Price in the Price break up sheet V/s the Price available on the GeM Marketplace Portal are different, is it acceptable?
Price displayed in the Price breakup sheet must match Prices offered by the seller in GeM bid.
Will buyer be able to Financially disqualify the L1 Bidder?
No, however if rates are unworkable then buyer can share CA approval with the reason for unworkable rates.
Can a Buyer extend Bid Offer Validity?
Yes, during Technical Evaluation as well as Financial Evaluation, Buyer can send a request to all the Sellers for seeking Offer validity extension.
There is no specific limit to the number of products a buyer can bunch at a time. It depends on the requirement of the buyer. Products are
bunched based on relevance of the categories.
Is it possible for the user to modify the "Item Specification" in the Bid process?
No, the buyer cannot modify "Item Specification" in the Bid process as they are auto filled, based on the product specification available in the
market.
Can a buyer split the Bid among multiple sellers?
Yes, the Buyer can do so by selecting "Splitting" and applying “Split %” at the time of Bid creation. The Bid order can be splitted among L1,
L2, L3 sellers basis the Split %.
Only Bid option is appearing, after I add product to cart. Why am I not able to view L1 or Direct Purchase?
This may be due to two reasons:
1. Your product may be worth more than Rs. 25,000 and less than 5,00,000 and you may have not carted L1 product.
2: Your cart value is above 5 lakhs.
What is a BOQ based biding system?
This is a Bidding method useful when Buyer has requirement of a number of line items to be procured in a single Tender.
DO I need to have a Category/Catalogue uploaded in the CMS for Publishing Tenders/Bids?
No, a Buyer can select Category 'BOQ Based Bidding' once logged in from the drop down available in the Category section and proceed by
Uploading Specifications related to the Goods to be procured.
How many numbers of Items/Products/Goods/Services can be added in a BOQ based bidding?
The Maximum 500 Good items can be added in a sheet for BOQ based bidding. Services facility is not available so far in BOQ based bidding.
Can I have Multiple Consignees for the same item in BOQ?
Yes, Multiple consignees can be added to the item with same Item title or to different item title in the BOQ.
Can I add AMC/CMC/ICT (Installation, Commissioning and Testing) for the products inside the BOQ?
Yes, Products and related AMC/CMC/ICT can be combined with any other related services to the Products being procured including operational
support, Training.
Is the option of bunching available for BOQ based bidding?
Yes, bunching of different products from the available catalogue/category is possible as well as more than one BOQ can be bunched together
with BOQ based Product/Item selection.
Can I capture/add HSN/SAC codes in BOQ based bidding?
Yes provision has been made for capturing HSN/SAC Codes in the system and the Seller may add these details in BOQ Price break up format
sheet.
How can I get the information regarding the Make/Model offered by the Seller?
Details like Make/Model are captured in the BOQ excel sheet which shall be filled by the Participating Bidder/Seller.
Can I have Bid to RA (Reverse auction) feature enabled in BOQ based bidding?
Yes, provision has been made for Bid to RA option and this functionality can be availed by the Buyer during Bid creation.
Is list of Consignee ids and Zip code available?
Yes Consignee/reporting officer list is available to the Buyer with details pertaining to Consignee id, Zip code, Name & Address. The Consignee
ID & Zip code can be copied and pasted in the BOQ excel sheet.
Can I have multiple delivery periods for individual line items?
Yes, each item of the BOQ can have different delivery periods depending on the Project/Buyer requirement.
I am getting an error message “Buyer is allowed to enter data up to H column only. Please add details in the relevant columns only ”.
You have added Data that has to be filled by the Seller/Bidder. Check your BOQ excel sheet, make corrections and then Upload the file.
I am a Registered Buyer of GeM, is it possible to send Tender Publish notification to Sellers providing any specific category-based
selling of products closer to the products to be procured through BOQ based bidding?
Yes, a Buyer may select any three categories closest to the category available in GeM to allow notification of Tender Publish to those Sellers
who have put their products in display under such Buyer defined categories.
I am a Buyer, I am using BOQ based bunch bidding. The estimate price reflected during bid creation is that of the catalogue-based
product selected. Can I possibly change the estimate price?
Yes, you shall be able to change the estimate price by clicking on the Edit price button during bid creation.
I am a registered Buyer of GeM. Can I change the estimate price in BOQ based bidding?
Yes, a Buyer can change the Estimate Price in BOQ based bidding as the Price reflected is not captured from the catalogue selection. In case of
bunch bids along with BOQ, the price is reflected in estimate value for such products picked up from the respective catalogue’s, again
changeable.
Where shall the Seller specification & supporting documents be shown to a Buyer for Evaluation.
A Buyer shall be able to view Seller compliance to specifications/supporting documents during Technical Evaluation stage as View Seller
documents.
I am a Buyer, can I possibly seek clarifications for any documents/specifications put up by a Seller?
Yes, Buyer can seek Clarifications during Technical evaluation for any of the documents put forth by the Seller.
I am a Buyer, can I negotiate with the L1 Seller/Bidder?
Provision for online L1 negotiation can be exercised by individual Buyer keeping in mind the GFR Rules 173 (xiv) of GFR 2017. Buyer has to
select one choice from any four choices available in the bidding system or the reasons for which negotiations are being sought. Uploading a
document from the competent authority is Mandatory.
How many attempts does a Buyer have to exercise negotiation with L1 bidder?
Buyer can exercise L1 negotiation up to 5 attempts.
Do I have to calculate the Total price/value to be offered for the BOQ items.
No, unit price (all inclusive) is to be filled in the BOQ excel sheet. System auto calculates the Total Price/Value.
What is the size of File that can be uploaded in BOQ based bidding for adding Specifications?
File size up to 25 MB can be uploaded by the Buyer, mentioned in help icon 'i' besides choose file.
I am a Buyer, when do I exercise the L1 negotiation option.
L1 negotiation option can be exercised during any of the below mentioned conditions:
1.Procurement of proprietary items.
2.Items with limited sources of supply.
3.Items where there is suspicion of a cartel formation.
4.Where CVC guidelines not applicable & proposed negotiation is governed by Rules/guidelines of respective Buyer organization.
5.Other-Buyer to mention genuine reason.
I am a Buyer; do I have to upload any Mandatory/Compulsory document for initiating negotiations.
Yes, Competent Authority’s Approval is mandatory for initiating negotiations.
What is the duration for which the Negotiation Window is open for the Seller to respond?
The time duration allowed for the Bidder/Seller to respond is 72 hours.
I am a Buyer, the L1 Seller has rejected my L1 negotiation request, can I re-send the negotiation request to the seller?
Yes, a Buyer can exercise his privilege to negotiate L1 price as many as Five times.
I am a Buyer. Do I get to see the status of L1 negotiation request sent to Seller?
Yes, Buyer gets to view details pertaining to L1 negotiation in the Negotiation Request Summary. Price history is also available to the Buyer in
this Panel.
I am a Buyer, is there any specific format provided by GeM for uploading an undertaking certificate by the Buyer?
Yes, right below the Reason for negotiation TAB a download option for format is available to the Buyer. Click on the same, download & fill in
the details then upload the file again.
I am a Buyer, is L1 negotiation feature available for schedule wise Evaluation?
Yes, L1 negotiation is available for all types of evaluation methods namely Total value wise, Item wise, Item wise consignee wise, Group wise.
I am a Buyer, is L1 negotiation available for both Products & Services?
Yes, L1 based negotiation is available for both Products as well as Services.
I am a Buyer & creating a Service Bid with a floor price for a particular category. I am unable to exercise L1 price negotiation button?
The floor price provided by you has been reached. Since prices cannot be below these floor prices L1 negotiation option not available.
I am a buyer, I have add ons with unit price for services. The floor prices for only add ons has reached but not for unit price. Shall I be
able to go for negotiations with L1 bidder?
Yes you shall be able to do negotiations with L1 bidder.
I am a Buyer, I have add ons with unit rate. The floor price of unit price has reached but not for addons. Shall I be able to do
negotiations with L1 bidder in such an event?
No L1 negotiations in such case is not possible Only when floor price of unit price has not been reached negotiation window with L1 is open
during such time.
Can a Buyer add/type the same Item Title against Column 'B' in the BOQ Excel Sheet?
No, Duplicate Item Title is not possible , please add/type unique Item title against the column 'B' only while uploading the BOQ Excel sheet on
the Gem Portal.
What is the configurable Milestone payment for supply on selection of ICT(Installation, Commissioning & testing)?
Milestone based payment for supply on selection of ICT can be configuered between the range of 70% to 90%.i.e If 70% is selected then
Payment Terms for Supply-shall be 70% payment pro rata basis on receipt of material & balance 30% payment shall be applicable on
completion of ICT within 10 days from CRAC(Consignee Receipt Acceptance Certificate) or as defined by the Buyer{as per Organisation
Type}
Payment Terms for ICT- 100% on completion of ICT within 10 days from CRAC or as defined by the Buyer{as per Organisation Type}
Is it mandatory for the Bid estimated value to be displayed in the Tender document?
No it’s not mandatory to display the Bid estimated value in the Tender document. Buyer may configure whether to be enabled or not be selecting
the relevant option as Radio button ‘Yes/No’ during Bid creation-Step ‘Bid details’ stage.
Bid to RA
Can buyer extend the Bid/RA if number of participation is less than 3?
Yes, the Buyer can extend the Bid/ RA in case number of participation is less than 3. The extension is possible before opening the technical bid.
What needs to be done if there are more than one L1 in bid and buyer has proceeded with RA. On opening the RA, "no participation
found" message is appearing ?
In such cases, Buyer will have an option to further extend the RA for participation. In case of a RA deadlock, Buyer will have an option to select
a L1 seller from Bid results and proceed with the award. Alternatively, Buyer always has a provision to cancel the Bid/RA and re-initiate a new
Bid.
Is it mandatory for a Buyer to notify upfront that the Bid will be converted to RA, post technical evaluation?
Yes, it is mandatory to notify during Bid creation that the Bid will be converted to RA.
On opening the financial, there is a tie for L1 position. Can I award the Bid to any of the L1 sellers?
No, in case of a tie, Buyer has to mandatorily go for RA.
At which stage after opening a Bid can a buyer convert it to a RA?
During Bid creation itself Buyer has to upfront declare if the Bid will be followed by RA. This can not be changed after bid publication /
opening. After opening the financial Bid, Buyer has to mandatory "Proceed to RA" if selected "Bid to RA". If not selected initially while
creating bid, it can not be enabled subsequently at any stage.
Can a buyer return to a Bid and opt for creation of an order, after he/she has already published the RA?
No, after publishing the RA, the buyer will not be able to create an order before RA completion.
Can a Bid with a single participant be changed to RA?
No, a Bid with a single participant cannot be converted to RA. There should be at least two Bidders for competing in Bid to RA.
Can technically disqualified sellers participate in Bid to RA?
No, only those sellers who are technically qualified for a particular Bid are eligible to participate in Bid to RA.
In case of Multiple L1(S) in base of Bid or Bid to RA or Direct RA how the system does work?
In case of Bid (Forced RA where multiple L1 Bidders present) or in Bid to RA or Direct RA after RA Multiple L1(S) exist, after repeating
another round of RA, Buyer now gets an option to select L1 Seller & award the Contract to such Manually selected L1 via System on GeM
Portal.
What happens if more than one Bidder is at the same Price level during Bid where Buyer is forced to Create a Reverse Auction (RA),
yet the RA ends without any Participation?
The Buyer needs to select one of the Two Options provided to him.
1. Cancel the Bid.
2. Proceed to select Manually the L1 Bidder from among the various L1 Bidders by clicking on the button 'Select' of the column from
Technically Qualified Bidders.
Can I change my decision of Manual selection of L1 Bidder in case of Multiple L1 Bidders when none have participated in the Reverse
Auction (RA)?
Yes, Once selected a particular L1 Bidder, another Bidder can be re-selected for awarding the contract multiple times until the point wherein
Buyer has not clicked on the button 'Submit & Proceed'.
Is Input Tax Credit (ITC) based Financial Evaluation selection Mandatory?
No, ITC selection is not Mandatory. Buyer gets an option 'Yes/No 'to select ITC based evaluation during Bid creation. If Buyer selects 'Yes'
Buyer can input the ITC Amount in Percentage for GST & GST Cess.
What is the Range of Input Tax Credit (ITC) selectable by a Buyer?
The Range of ITC selectable in Percentage is from 0 to 100%.
Is the Input Tax Credit (ITC) Percentage Amount selected displayed in the Bid Document in Public View?
Yes, the amount of ITC benefit in Percentage is displayed in the Bid/Tender document published.
In case L1 Bidder is an unregistered GST Seller, who is accountable for the Payment of Tax liability?
In the event of Procurement of Goods from unregistered Sellers, the Tax liability falls on the Buyer Provided Buyer is notified Under Section
9(4) of GST.
What is the Unit of Measurement for GST Cess amount for ITC Selection?
GST Cess(GST Cess) amount incase of ITC Selection is in Percentage.
What is the Unit of Measurement for GST Cess amount for RCM Selection?
GST Cess(GST Cess 1) amount incase of ITC Selection is in Percentage so also incase GST Cess(GST Cess 2) in quantum is Absolute Value.
Can Splitting& MSE/MII be selected for Input Tax Credit (ITC) based calculation in Financial Evaluation Ranking System?
Yes, If Buyer opts for Splitting, MSE/ MII; System will proceed with the Price match based on Total ITC applied on the Price of L1 Bidder.
W.r.t RCM,In case I happen to Select 'Notified under 9 (4) ' as 'NO' & Opt for 9(3) what is the consequence of this selection?
As a Buyer you shall select 'No' if not notified under section 9 (4) but opt for categories where RCM is applicable as under section 9(3) then
GST & GST cess shall not be an input text for the Seller during Seller participation. The types of Seller under consideration are as mentioned
below:
1.Registered Seller who have Opt to choose out of FCM(Forward Charge Mechanism).
2. Sellers who are not registered under GST.
3. Sellers under composition Scheme.
What is the minimum duration allowed for RA and what is the maximum number of auto extensions allowed in RA process ?
The minimum duration allowed for RA is 1 days. Auto extensions can be configured by the Buyer anywhere between 10 up to Unlimited times.
Reverse Auction (RA)
In case of a single participation in RA, can buyer proceed with order creation?
Yes, single participation in RA is valid and buyer can proceed with order creation.
What is RA offer Validity (from End date)?
RA Offer Validity is the period during which Seller Offer is valid from the RA End Date. The Buyer needs to award the Order within the RA
Offer Validity Period.
How is the benchmark price determined for RA?
The price of product/service selected by the buyer from the market at the time of RA creation is set as benchmark for the RA. Buyers are
suggested to select the most appropriate product/service for RA creation.
What is the duration of technical offering in RA?
The duration of technical offering in RA is between 10 and 21 days.
What is the duration of financial offering in RA?
The duration of financial offering in RA is between 2 and 5 days.
How many extensions are allowed to the buyer in financial offering of RA?
Maximum three manual extensions are allowed by the system in financial offering and a single extension cannot be of more than 2 days.
What if the RA option is not visible on checkout page?
For services in which a minimum price capping has been configured , RA option will not be available since there is no scope for further price
reduction.
Is splitting available in RA?
No, splitting is currently not available in RA. Splitting option is only available in Bid.
Is it possible to extend RA?
Yes, a buyer has the option to extend RA. It can be extended further provided the bid end date is within bid life-cycle.
What is RA auto extension?
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as
per the buyer’s selection i.e. a minimum of 10 UPTO Unlimited times. Any RA price submission after the RA end time will not be recorded
What are the various inspection methods available for a consignment?
Consignee can either inspect the consignment him/herself or get it done by a professional agency.
Can a buyer select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding?
No, a buyer cannot select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding.
Is seller consent required for cancellation of contract?
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet
over, seller consent is required for cancellation of transaction.
What is the the time frame for providing consent by the seller regarding cancellation of contract?
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the Seller Dashboard. After that the seller gets 5
calendar days to accept the cancellation. Post expiry of the duration, request will be auto-declined and the contract will still remain valid.
In case of contracts with multiple products, can a buyer cancel the order?
Yes, a buyer can cancel contracts having multiple products.
Would the seller be able to generate the invoice for a contract, if the cancellation request is pending for seller confirmation?
No, the seller would not be able to generate an invoice for a contract till the cancellation request for that contract is pending for seller
confirmation.
If the delivery period (DP) of the contract is over, will the buyer be able to cancel the contract on their own or need to send the request
to GeM for the same?
In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.
Why is the contract date different from the sanction date in my order?
After filling the financial details during the order process, the buyer has to e-verify the contract for creating the order. If any buyer does not e-
verify and leaves the e-verification page and comes back after few days for e-verification, then the contract pdf new date would override the old
date. However, sanction pdf date would remain same.
Is the invoice generated on GeM, a valid GST invoice?
No, Invoice generated on GeM is not a valid GST invoice. Sellers should provide a valid GST invoice, if demanded by Buyer. Additionally,
GeM invoice would have the reference of the seller's Invoice number and Invoice date.
Is a GeM invoice certified for making payments?
Yes, GeM invoice is certified for making payment through GeM. However, the print out of the GeM invoice is not valid for making payments.
Can the Buyer claim GST input credit basis the GeM Invoice?
For GST purpose, the seller has to provide a proper GST invoice along with the delivery of product(s)/service(s). Please refer GeM GTC clause
8 (iv) (d) for more details.
Can a buyer cancel the contract?
Buyer has the option to Decline Demand, which does not require seller consent. This option is available with the buyer right from the time of
submission of the financial approval document till the order has been accepted by the seller. Once the order has been accepted by the seller, the
buyer can initiate a cancellation request, which goes to the seller for consent.
How many days the seller has for responding to order cancellation requests raised by the buyer?
Seller has 5 days to respond to the buyer's order cancellation request. In case, the seller does not respond in 5 days, the order cancellation request
gets auto rejected.
Can the buyer cancel the contract after the delivery period has expired ?
Buyer can initiate a cancellation request immediately after the delivery period has expired, in case no invoice has been raised by the seller. For
such a request, no consent is sought from the seller and the order gets cancelled straight away.
Can a buyer cancel the contract after an invoice has been generated ?
In case the seller has generated the invoice, the buyer gets the option for order cancellation after 15 days of delivery period expiry of the order,
only if no PRC has been raised. For such a request, no consent is sought from the seller and the order gets cancelled straight away.
How can Buyers Increase/ Decrease quantity for a Bid order?
Buyers need to have the ATC clause selected at the time of bid placement to reserve a right to increase/decrease upto 25% of the original
quantity before the contract generation and increase upto 25% of the original quantity after the contract generation.
How can a Buyer decrease quantity for a contract, created from Bid?
Once a bid has been awarded, Buyer will have the option to edit the order quantity from Order Summary if the ATC clause has been selected in
the beginning.
Till when is a Buyer allowed to change order quantity?
Buyer can increase/decrease quantity until the contract generation. Once the contract has been generated, a buyer can only increase the quantity
post seller acceptance of the order, until the order has expired.
Can a Buyer add or remove consignee for the amended order?
Buyer cannot add a new consignee, but in case of multiple consignees, buyer can remove a consignee by making the quantity assigned as 0.
By how much percentage can a Buyer increase/decrease order quantity?
Pre Contract - Buyer can request amendment for increase and decrease quantity till 25%, until the Financial Approval Submission stage at the
time of order creation- Post Contract - Buyer can request amendment for increase in quantity till 25% until the DP has expired. Note: For
Defence users, the amendment percentage is upto 50%.
How can I enable GPA payment mode in my account?
HODs can go to the Payment Method tab under 'My Account'. After selecting GPA checkbox, HOD needs to validate their GPA number and
IFSC code that they have received from the bank. Once the validation is complete, HODs can register their DDOs by mapping them to one of
their validated GPA accounts.
Who can Map multiple GPA accounts?
HODs can map multiple GPA accounts.
Who is authorised to impose LD on Seller?
Buyer is authorized to impose LD on seller
What is the process of refund if the order is cancelled in GPA?
If the order is cancelled on account of non acceptance by Seller or the buyer is cancelling the order, the funds blocked in GPA will be
automatically unblocked
Who is authorised to make payment in GPA?
DDO is authorized to make payment in GPA
What is the process involved in GPA on boarding?
The NPAE would require to nominate and authorize a nodal officer for GeM. Subsequently, NPAE would need to open GeM Pool Account with
GeM partnered bank. Once bank has completed the on boarding of NPAE in GEM portal, the NPAE can start operating the GPA.
Which payment mode will be available to primary users for selection?
The primary users will be able to view and select payment modes depending upon their organization type.
How can a buyer draft a bill?
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can
click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance
Certificate).
Who drafts the bill when the payment mode is CGDA?
Buyer drafts the bill when the payment mode is CGDA (CDA or UNIT).
Who will process the bill after it is drafted by the buyer for PFMS payment mode?
The DDO will process the bill after it is drafted by the buyer for PFMS payment mode.
Is PAO required, if the payment mode is Railways?
No, PAO is not required for processing the bill if the payment mode is Railways. The buyer drafts as well as processes all bills.
How can I change the payment mode?
The primary users are authorized to change their payment mode. Once the primary user changes the payment mode, the payment mode will
display to users i.e. Buyers/DDOs etc.
Is the Auto Calculated Suggested LD binding on buyers ?
The Auto Calculated Suggested LD Value is a suggestion only and not binding on the buyer. The suggested LD field is editable and the buyer
has the flexibility to change this suggested value as per his organization’s requirements.
What is payment mode for Ministry of Defence?
Payment mode for Ministry of Defence is CGDA. There are two components in CGDA for making payment:
1. CDA (Controller Defence Account)
2. UNIT payment by CDA - Online/Offline
What are the different payment modes available in GeM?
Below is the list of payment modes currently available in GeM:
• PFMS
• IFMS
• Internet Banking
• State GeM Pool Account (SGPA)
• GeM Pool Account (GPA)
• CGDA for Defence Buyers
• Railways for Railways Buyers
• CRPF, ERP Others.
How much amount should be blocked for Product Order creation via GPA?
For Product Orders, 100% of the projected order value will be blocked at the time of order creation.
How much amount should be blocked for service orders creation via GPA?
For Services Orders projected value of service order as per services billing cycle will be blocked at the time of order creation.
How much should be the blocked Amount for Service Orders creation via GPA?
If the billing cycle is greater than 2, then the blocking will be done for the 2 billing cycles, else for the complete Contract amount.
What is top up blocking?
Any service order which is created with PFMS, Challan, or Non-Challan GPA. Users will have to option to do the top-up the remaining billing
cycles in order to process the bill and make the payment online.
What is GPA?
GeM Pool Account is a special purpose bank account opened, operated and controlled exclusively by each NPAE (Non-Public Financial
Management System (PFMS) Agencies/Entities) for the purpose of ensuring prompt payment to the sellers/service providers on GeM who
supply goods/Services to the NPAE through GeM For Product Orders, 100% of the projected order value will be blocked at the time of order
creation.