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    Group Work On TQM

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    DANICA FABIALA
    This document discusses applying total quality management principles like continuous improvement, benchmarking, just-in-time approach, and six sigma to fast food chains. It analyzes McDonald's and KFC on service quality dimensions and observes their processes. Recommendations are provided such as improving facilities maintenance, providing employee training, and benchmarking best practices between chains. The benefits of just-in-time include reduced waste and improved productivity. Ways to encourage employee empowerment include recognizing exemplary performance and selecting leaders. Six sigma can be implemented in fast food to anticipate demand and reduce costs while increasing customer satisfaction.

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    Group Work On TQM

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    DANICA FABIALA
    206 views3 pages
    This document discusses applying total quality management principles like continuous improvement, benchmarking, just-in-time approach, and six sigma to fast food chains. It analyzes McDonald's and KFC on service quality dimensions and observes their processes. Recommendations are provided such as improving facilities maintenance, providing employee training, and benchmarking best practices between chains. The benefits of just-in-time include reduced waste and improved productivity. Ways to encourage employee empowerment include recognizing exemplary performance and selecting leaders. Six sigma can be implemented in fast food to anticipate demand and reduce costs while increasing customer satisfaction.

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    Group Work on Tqm

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    This document discusses applying total quality management principles like continuous improvement, benchmarking, just-in-time approach, and six sigma to fast food chains. It analyzes McDonald's and KFC on service quality dimensions and observes their processes. Recommendations are provided such as improving facilities maintenance, providing employee training, and benchmarking best practices between chains. The benefits of just-in-time include reduced waste and improved productivity. Ways to encourage employee empowerment include recognizing exemplary performance and selecting leaders. Six sigma can be implemented in fast food to anticipate demand and reduce costs while increasing customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    206 views3 pages

    Group Work On TQM

    Uploaded by

    DANICA FABIALA
    This document discusses applying total quality management principles like continuous improvement, benchmarking, just-in-time approach, and six sigma to fast food chains. It analyzes McDonald's and KFC on service quality dimensions and observes their processes. Recommendations are provided such as improving facilities maintenance, providing employee training, and benchmarking best practices between chains. The benefits of just-in-time include reduced waste and improved productivity. Ways to encourage employee empowerment include recognizing exemplary performance and selecting leaders. Six sigma can be implemented in fast food to anticipate demand and reduce costs while increasing customer satisfaction.

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    You are on page 1of 3

    Danica F.

    Fabiala

    BSBA 221

    GROUP WORK ON TQM

    1. Rate the two (2) fast food chains using the Service Quality dimension. Refer to Page 1 of your
    handout.

    MCDONALD

    Tangible Pay more attention to the maintenance of


    the facilities owned.
    Reliability Conduct training for employees so that they
    do not forget the services that should be
    provided to customers.
    Responsiveness Employees must have knowledge about all
    products.
    Must always speak politely.
    Empathy Increase the active participation of managers
    in the service process.

    KFC

    Tangible The appearance of physical facilities,


    equipment, personnel and communication
    materials.
    Reliability The ability to perform the promised service
    dependably and accurately.
    Responsiveness The willingness to help customers and to
    provide prompt service.
    Empathy The provision of caring, individualized
    attention to customers.
    Assurance The knowledge and courtesy of employees
    and their ability to convey trust and
    confidence.

    2. In the two (2) fast food chains assigned to your group, observe their processes.
     Continuous Improvement: PDCA Cycle
    o In the Plan phase of the cycle, list the problems about their processes that
    result to inconveniences to their customers.
    Fast food restaurant are typically part of a restaurant chain or franchise operation that
    provides standardized ingredients and partially prepare foods and supplies to each
    restaurant through the controlled supply channels.

    1. Plan recognize an opportunity and plan a change.


    2. Do test change carry out a small – scale study?
    3. CHECK: review the rest, analyze the test and identify what you learned.

     Benchmarking: Observe in the second fast food chain restaurant assigned to your
    group. What standards does the second fast food chain have that you can recommend
    to the first fast food chain?

    The planning stage is for mapping out what you are going to do to try to solve a
    problem.

    1. It is possible to eat healthy at a quick – service restaurant.


    2. Its support local business owners.
    3. It still puts eating choices in the hands of the consumers.

    3. Do any of the fast food chains implement Just-In-Time Approach? What are the benefits of
    implementing JIT?

    The employee empowerment helps to enhance the organizational efficiency boost workers’
    productivity.
    BENEFITS OF JIT
    1. Reduced manufacturing time.
    2. Improved productivity.
    3. Waste elimination.
    4. More cost efficient production.
    4. What can fast food chains do to encourage empowerment among their employees? Given that
    majority of them are contractual workers and are living in minimum rates.
    1. Look for employees with first rate skills and enterprising attitudes.
    2. Deliver regular performance of all employees provide constructive feedback.
    3. After a set period of time every 3-6months, perhaps employees with exemplary
    performance.
    4. The management should select an employee who shows exceptional leadership skills or
    energetics work habits.

    5. Can Six Stigma be implemented in fast food chain restaurants? Why or why not?

    Yes because you can use six stigma to anticipate demand throughout the day. Food industry
    adopts lean and the six stigma initiatives and to reduce costs and inventory.

    ADVANATGES OF USING THE SIX STIGMA


    1. Reducing
    2. Cutting cost
    3. Increasing profits
    4. Conclusion
    5. Increasing customer satisfaction

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