DISSERTATION REPORT

ON
DETERMINANTS OF HEALTHCARE TECHNOLOGY
ADOPTION BY ELDERLY PEOPLE

In
The partial fulfillment of the requirements for the degree of Master in Business
Administration

Submitted by
Bhanu Pratap Pandey
Batch-(2020-2022)
Roll no:200251037

Under the guidance of

Prof. Raj Kovid
Professor

SCHOOL OF BUSINESS STUDIES SHARDA UNIVERSITY,

GREATER NOIDA-201306

1
 DECLARATION

I hereby declare that the study on the topic – “determinants of healthcare technology
adoption by elderly people” submitted by me for the fulfillment of the degree of Masters
in Business Administration to Sharda University is a bonafide work that is carried on by
me under the supervision of Prof. Raj Kovid.
The work done by me under this study has not been submitted and I will not be submit
fully or partially for the fulfillment of any diploma or degree in any other institutions,
college or university.

Place: Gr.Noida Signature of

candidate

Date :

2
ACKNOWLEDGEMENT

I am presenting my dissertation report with great zeal on the topic “determinants

of healthcare technology adoption by elderly people” as a part of my academic
curriculum of Masters of Business Administration. I would like to thank all the people
who directly or indirectly support me in completion of my dissertation report.

I want to express my profound thanks to Prof. Raj Kovid, Faculty Supervisor. I also
want to thank Karan Singh, Alumni mentor who guided and helped me in preparation of
this report.

I also like to thank all my colleagues of Sharda University who provided me

motivational support undoubtedly and also inspiration that I needed at that time to
complete my report on time and a special thanks to my parents who are backbone of this
project work done.

Place: Gr. Noida Name: Bhanu Pratap Pandey

Date:

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TABLE OF CONTENTS

S. NO. TITLE PAGE NO.

1 Chapter-1: Introduction
1.1 Technology Among Seniors 5- 17
1.2 Barriers To Adoption and Attitude Towards
Technology

2
Objectives of the study 18

3 Chapter-2
19-21
Literature review
4 Chapter-3
22
Research methodology
5 Chapter-4
23-25
Data analysis and interpretation
6 Chapter-5
26
Findings, Discussion & Implications
7
Conclusion 27

28-29
Bibliography

4
INTRODUCTION

Modern technology has made it possible to automate or support many of our routine activities.
As the world's population ages, new opportunities for the elderly, such as financial planning and
keeping in touch with loved ones and friends, are provided by technological advancements.
Older adults can also benefit from new technology, which can aid in their health and
independence for a longer time (Geraedts et al., 2014). The findings of Czaja et al. (2006) show
that even though older adults are slower to adopt new technologies than younger adults, if those
technologies appear to be of value, such as maintaining their quality of life, they will do so
(Heinz et al., 2013). If technology is to be made more age-friendly, it is imperative that the
benefits and drawbacks of its use among the elderly be understood. A focus on the comfort and
challenges that older adults face when using modern technology was therefore a logical next
step.

Tablet computers, a form of portable computer with a touchscreen, are becoming more and more
popular as mobile technology devices in the modern age. By 2013, tablet internet use had
increased to 17% among UK seniors, from 5% in 2012 and 10% in 2011. When compared to
younger age groups (for example, 37 percent of adults aged 25–34 years used tablets to access
the internet in the last three months), this percentage remains low. (Ofcom, 2014a). Adopting
new technology can help older adults maintain their independence for longer periods of time,
especially if they have been taught how to use technological devices (Orpwood et al., 2010).
(Bailey and Ngwenyama, 2010). Even though tablets are smaller and more portable, they can
provide the same functionality as a full-sized computer. Larger screens on tablets may make
browsing the internet more enjoyable than on smartphones. Overall internet use among people 65
and older increased from 33% to 42% in 2013, according to Ofcom (2014b). Older adults,
particularly those with a wide range of motor and visual abilities, may prefer tablet technology to
computer technology because of their portability and usability (e.g., adjustable font or icon size)
(Chan et al., 2016). Having a better understanding of the challenges that older adults face when it
comes to using technology, and tablets in particular, can help tablet manufacturers better target
this demographic. In light of the growing popularity of tablet computers among the elderly, it's
critical that this be addressed. Consequently, it may assist with daily tasks and lessen social
isolation, which is more common as people grow older (Cornwell and Waite, 2009). People can

5
benefit from using the internet for everyday tasks like communicating with family and shopping
or banking (Czaja et al., 2006).

In the past, researchers looked into how older adults felt about new technology. A study by
Heinz et al. (2013) gathered data from 30 older adults (mean age 83) who were asked about their
daily needs, the advantages and disadvantages of using technology, and how technology can be
made more user friendly. When the benefits of new technology outweighed the perceived
inadequacies of its use, participants were willing to adopt it despite their concerns about society's
over-reliance on technology, social contact loss, and the complexity of technological gadgets.
Mitzner and colleagues (2010) conducted 18 focus groups with older adults in the community in
order to better understand their perspectives (mean age 73 years). The participants used
technology at home, work, and in healthcare. Many options and unwanted communication are
the downsides of technology, which has both positive and negative aspects.

The Center for Research and Education on Aging and Technology Enhancement has published
reports on the use of technology by older adults in the community. According to their findings,
older adults (aged 60–91) are less likely to use computers and the internet than younger adults.
Increased cognitive ability, computer self-efficacy, and computer anxiety were linked to
technology adoption, while fluid intelligence and crystallised intelligence predicted technology
use (Czaja et al., 2006). It has been found that older people (60–75 years old) are less proficient
with computers than younger people (25–35 years old) (Czaja and Sharit, 1998). Technology use
has declined as a result of cognitive and self-efficacy declines, according to a 2012 study by
Alvseike and Brnnick. Current research suggests that while older adults are open to using
technology, there may be barriers due to both age and technology (e.g., cognitive decline).

Using a touchscreen makes tablets easier to use than other operating systems. Umemuro (2004)
created an email terminal with a touchscreen and compared it to the same terminal with a
standard keyboard and mouse in two groups of Japanese adults (60–76 years old). To read and
send messages, participants had to use the terminals that were assigned to them. There was less
anxiety among those who used touchscreen terminals as opposed to those who used traditional

6
keyboards. Schneider et al. (2008) also examined other input devices such as touchscreens and
mice or eye-gaze and keyboards in a sample of 60 to 72 people. Alternatively, participants were
able to click on a touchscreen to move a stimulus (rectangle) toward the target (another
rectangle). When it came to execution time, error rate, and task difficulty assessment, the authors
concluded that touchscreen input was the most effective method of input. Older participants (60–
72 years old) were no longer significantly slower than younger participants (20–39 years old)
when using a touchscreen, according to the findings. Despite the importance of application
design, users may benefit from touchscreen interfaces by making it easier for them to complete
tasks (Balagtas-Fernandez et al., 2009).

Overarching objectives were to build on previous research by examining how healthy older
adults who were new to tablet use perceived and encountered barriers to interaction. For
qualitative data collection, we used focus groups, which allow for a more open and exploratory
method than surveys (Krueger, 1998). We were particularly interested in learning about how
older adults perceive tablets and other forms of mobile technology in general, as well as the
benefits and drawbacks of using them. In addition, we wanted to learn more about older adults'
familiarity with and barriers to using tablet computers. If we can get people engaged in our
research, we hope to improve the protocols of previous studies that used tablet training as a
cognitive intervention.

The financial services industry, in particular, has been transformed by advances in

telecommunications and information technology over the last few decades, in both developed
and developing economies. With the advent of information and communication technology (ICT)
and the proliferation of electronic-based banking products, customers now have access to
personalised banking services right at their front door. Web-based banking can transform the
business model of banking from one based on "Bricks" to one based on "Clicks". Using mobile
technology for viable activities sparked the development of the concept of mobile commerce (m-
commerce). Customers can use M-mobile commerce's banking application at any time and in any
location (Bankole and Brown, 2011).

7
Even in Bangladesh, the number of people using mobile phones is rapidly rising. Bangla
Telecom Authority (BTRC) estimates that the number of mobile phone users in Bangladesh
increased by 10.54 percent year-on-year to 131.436 million in September 2015. Because of this,
developing countries such as Bangladesh have a clear opportunity to improve healthcare
outcomes through mobile health initiatives and interventions. In developing countries like
Bangladesh, where mobile phones are widely used, many mHealth initiatives and services have
already been implemented or are being developed. mHealth is clearly changing healthcare in
China, Algeria, and Trinidad and Tobago. Health information and counselling services provided
by health professionals can be accessed at a low cost by people with low incomes using mHealth,
according to the findings of a recent study.

CRP in Dhaka, Bangladesh, and the Royal Navy Hospital, Haslar, UK, have established a
mHealth link as part of the Swinfen Charitable Trust's work in Bangladesh [15]. Consultants
from the Royal Navy Hospital have made themselves available to CRP for free consultations.
This means that CRP has access to Royal Navy Hospital doctors who have agreed to provide
consultations without charge to the organisation. In 2003, the TRCL's mHealth programme for
health system-based medical services had 200 specialists connected to it, and they were able to
provide their expertise to rural doctors.

Rural doctors now have access to more than 200 medical specialists via the Telemedicine
Reference Centre Ltd.'s (TRCL) mHealth initiative, which is part of TRCL's mHealth initiative
to link rural doctors to remote medical specialists.

Dialing "789" from a mobile phone makes it simple for patients to get in touch with medical
professionals. The government of Bangladesh has implemented a wide range of mHealth
initiatives to improve healthcare services and patient outcomes over the last three years since

8
Grameenphone's 789 services were launched. These telemedicine services include SMS-based
prenatal care advice and other health services based on mobile phones..

Businesses and individuals alike benefit from the adaptability, mobility, and efficiency that
mobile applications provide (Rao and Troshani, 2007). There is virtually no limit to what can be
done with mobile phones because they are on their way to becoming commonplace payment
devices. Accessing one's bank account and making purchases can now be done on the go with a
mobile phone or tablet. Mobile banking operations fall into three broad categories: mobile
accounting, brokerage, and information services. Commercial and bill payments as well as cell
phone recharge and micropayments management are included in this. Tracking account
transactions and receiving alerts about account activity are two examples of non-transactional
mobile services.

It's still considered low use of mobile banking even in developed countries like Europe and the
United States (Riquelme and Rios, 2010). As a result of poor product quality and insufficient
technology, consumers are reluctant to use mobile banking services. An estimated 350-550
million Indians currently use a mobile phone with a SIM card. There are an estimated 22 million
Indian banking customers, indicating that the country's citizens are less likely to use mobile
banking services (RBI Report, 2014). This means that Indian banks can take advantage of the
widespread use of mobile and smart phone technology to offer customers convenient and
effective financial services. As a result, mobile banking lowers the cost of providing financial
services in rural areas. Table I shows a significant increase in the value of mobile banking
transactions from 2011-12 to 2014-15. There has been a decrease in the number of users and
volume growth in 2013-14, according to Reserve Bank of India data. (RBI). For its customers,
mobile banking is becoming more accessible, convenient, and affordable, all thanks to RBI's
efforts.

9
Elderly People's Use of Technology

Despite the fact that seniors have a lower adoption rate of technology than the general
population, this group is more digitally connected than ever before. As long as you're wealthy
and well-educated, you'll have the same level of technology ownership and use as the general
population.

There is still a widening digital divide between generations. It's still difficult for many senior
citizens, especially those who are older or less well-off, to embrace digital technology.

10
Four-in-ten seniors now own smartphones, more than double the share that did so in 2013
With smartphone ownership in the U.S. more than doubling in the past five years, Americans are
embracing mobile technology at a rapid pace. And while adoption rates among seniors continue
to trail those of the overall population, the share of adults ages 65 and up who own smartphones
has risen 24 percentage points (from 18% to 42%) since 2013. Today, roughly half of older
adults who own cellphones have some type of smartphone; in 2013, that share was just 23%.

Smartphone ownership among seniors varies substantially by age: 59% of 65- to 69-year-olds
own smartphones, but that share falls to 49% among 70- to 74-year-olds. Smartphone adoption
drops off considerably among adults in their mid-70s and beyond. Some 31% of 75- to 79-year-
olds say they own smartphones, while only 17% of those ages 80 and older are smartphone
owners.

11
Smartphone ownership is also highly correlated with household income and educational
attainment. Fully 81% of older Americans whose annual household income is $75,000 or more
say they own smartphones, compared with 27% of those living in households earning less than
$30,000 a year. Additionally, around two-thirds of seniors with bachelor’s or advanced degrees
report owning smartphones (65%), compared with 45% of those who have some college
experience and 27% of those who have high school diplomas or less.

Seniors in these high-adoption groups have seen the largest growth in smartphone ownership in
recent years. Since 2013, smartphone adoption among older adults who live in households
earning $75,000 or more a year has increased by 39 percentage points; those with at least
bachelor’s degrees, as well as those who are ages 65 to 69, have each seen a 30-point increase in
smartphone adoption over that time.

12
Internet use and broadband adoption among seniors varies across demographic groups

As is true of the population as a whole, internet adoption among seniors has risen steadily over
the last decade and a half. When the Center began tracking internet adoption in early 2000, just
14% of seniors were internet users. But today, 67% of adults ages 65 and older say they go
online.

The share of seniors who subscribe to home broadband services has also risen – albeit at a slower
rate than internet use. Around half of seniors (51%) now say they have high-speed internet at
home. This represents a modest uptick from 2013, when 47% of older adults were broadband
adopters.

As is true of the general public, internet and broadband adoption among older adults varies
substantially across a number of demographic factors – most notably age, household income and

13
educational attainment. Younger seniors use the internet and subscribe to home broadband at
rates that are comparable to the overall population. Fully 82% of 65- to 69-year-olds are internet
users, and two-thirds say they have broadband internet connections at home. (Internet use and
broadband adoption rates for the overall population are 90% and 73%, respectively).

On the other hand, fewer than half of seniors ages 80 and up (44%) report using the internet and
just 28% say they have home broadband service. Adoption rates for seniors in their 70s fall in
between these two groups.

Internet and broadband adoption rates also differ considerably by household income and
educational attainment. Around nine-in-ten seniors whose annual household income is $75,000
or more say they go online (94%) or have high-speed internet at home (87%). Those shares drop
to 46% and 27%, respectively, among older adults living in households earning less than $30,000
a year. College graduates are far more likely than those with high school educations or less to say
they use the internet (92% vs. 49%) or have home broadband service (82% vs. 30%).

Digital technology has transformed the way people communicate, get news, shop and even find
love. And as more tasks migrate online, there are unique barriers and challenges that may hinder
some older Americans from going online and using new technology. But despite these
challenges, many seniors have a positive outlook about technology and the benefits it can
provide. And once online, many older adults engage deeply with online content and activities.

Older adults face unique barriers to adoption, ranging from physical challenges to a lack of
comfort and familiarity with technology
One challenge facing older adults with respect to technology is the fact that many are simply not
confident in their own ability to learn about and properly use electronic devices.

BARRIERS TO ADOPTION AND ATTITUDE TOWARDS

TECHNOLOGY

14
For example, just 26% of internet users ages 65 and over say they feel very confident when using
computers, smartphones or other electronic devices to do the things they need to do online,
according to a 2015 Pew Research Center survey. Roughly one-third describe themselves as only
a little (23%) or not at all (11%) confident in their ability to use electronic devices to do
necessary online activities.

Similarly, a 2016 report from the Center found that “digitally ready” Americans – meaning those
who are confident in their digital skills and in their ability to find trustworthy information online
– tend to be disproportionately under the age of 65. Meanwhile, older groups make up a larger
share of those who are described as “digitally unprepared.”

15
Hand in hand with this lack of confidence in their own ability to use digital technology, seniors
are also more likely than those in other age groups to say they need others to show them how to
use new devices. Around three-quarters of Americans ages 65 and up say the statement, “When I
get a new electronic device, I usually need someone else to set it up or show me how to use it,”
describes them either very (48%) or somewhat (25%) well.

16
Older adults may also face physical challenges that might make it difficult to use or manipulate
devices. Some 28% of U.S. adults ages 65 and up say they have health problems, disabilities or
handicaps that keep them from participating fully in work, school, housework or other
activities.2 And seniors who report that they have a disability are less likely than those who do
not to utilize a variety of digital assets – from the internet in general, to devices such as
smartphones or tablet computers.3

Once seniors are online, they engage at high levels with digital devices and content

Once online, most seniors make the internet a standard part of their daily routine. Roughly three-
quarters of older internet users go online at least daily, including 17% who say they go online
about once a day, 51% who indicate they do so several times a day and 8% who say they use the
internet almost constantly. Among older adults who own smartphones, this figure is even higher:
76% of these smartphone-owning older adults use the internet several times a day or more.

For instance, fully 70% of older adults who use Facebook indicate that they log in to the
service on a daily basis. Other Pew Research Center surveys have found that older adults who
say they get news on social media engage with news on these platforms at similar rates as social
media news consumers who are ages 18 to 29.

17
And even though playing video games is much more common among younger adults, many
seniors are taking part in this tech-based activity. One-in-four adults ages 65 or older say they
play online video games, according to a Pew Research Center survey conducted in 2015.

Most older adults say technology has had a mostly positive impact on society

Despite these concerns and challenges, there are a number of areas in which seniors hold
relatively positive views of technology and technology-related topics. For instance, at a broad
level, 58% of seniors feel that technology has had a mostly positive effect on society, while just
4% feel that impact has been mostly negative.

On a six-item index that classifies Americans’ preferences for new technology and products,
around one-in-five adults ages 65 and older (21%) hold strong preferences for being early tech
adopters.4

18
Seniors also place a high value on the importance of home broadband service, according to
a survey conducted by the Center in 2017. The vast majority of adults ages 65 and older say they
believe having access to high-speed internet at home is either essential (42%) or important
(49%).

OBJECTIVES OF THE STUDY

To understand the effectiveness Technology Adoption Among Elderly People towards

this digital era.
• To explore various dimensions of Healthcare Technology adoption by the older
adults.
• To find out the effect of various factors on elderly people’s attitude to adopt
health technology (app)
• To determine the key factors influencing elderly users’ behavioural intention to
adopt new technology for their benefits.

19
LITERATURE REVIEW
This early version of the manuscript is being made available to our customers as a
courtesy. Copyediting, typesetting, and proofreading will be performed on the
manuscript before it is published in final form. Any and all legal disclaimers that apply
to the journal's publication may apply if errors are discovered during the production
process. Older adults' use of technology is the focus of this study. To begin, a review of
the existing literature on older adults' use of technology will be provided before moving
on to more speculative applications and research questions. Researchers in this study
focused on the influence of ageing adults' personality traits, their perceptions of the
usefulness and ease of use of technology, as well as their feelings of self-efficacy and
their attitudes toward technology use. As a starting point, the Davis (1989) technology
acceptance model was used to examine factors that predicted adoption rather than
acceptance. In this study, one of the theoretical foundations was the theory of diffusion
of innovations by Rogers (Rogers,2003).
Older adults are unlikely to adopt new technology unless they can clearly see the
advantages of doing so. Depending on their generational background, older adults may
view technology in different ways. Older adults' use of technology is influenced by their
cohort and historical time period, according to the life course theory (White & Klein,
2008). A local not-for-profit organisation called Dnet introduced a new phone service.
Infolady provides health information and advice for pregnant women in approximately
300 Bangladeshi villages [23]. Despite the numerous mHealth initiatives already in place
and the many potential advantages of using these services, recent studies show that their
use is still minimal.
It was found that many people were aware of mobile health services and thought they
could be helpful, but only a small percentage had actually used them [9]. Only a small
number of Bangladeshi slum dwellers were interviewed for this study, which should be
taken into consideration. Additionally, the study found that mHealth appeared to be
costly. Due to their low incomes, elderly people in slum areas often turn to charlatans,

20
cheaper or free traditional healers, and/or homoeopathic doctors [24]. In a separate study
by GRM International and SIDA, the phone helplines were viewed as "just a business,"
expensive, and unsatisfactory by the vast majority of people. According to Khan et al.,
the main reasons for this are the high consultation fees, technical difficulties, and
patients' reliance on doctors they've never met before.

Adoption of Technology by the Elderly

Although more positive attitudes toward technology tend to outweigh negative

viewpoints, there is no strong consensus on whether or not older adults share similar
views on technology (Mitzner, 2010). According to various studies, older adults seem to
be open and eager to adopt new technologies (Demiris et al., 2004; Heinz et al., 2013;
McMellon & Schiffman, 2002). However, other studies have revealed apprehension and
resistance to the adoption of new technology (Morrell, Mayhorn & Bennett, 2000).
While it's important to consider how and what older adults think about technology, more
research is needed to find out why they think this way about it. To put it another way, it
may be possible to predict whether or not older adults will use technology based on their
personality and self-efficacy traits. Technology models like the technology acceptance
model (Davis, 1989) have come under fire for failing to take into account the unique
characteristics of each individual user (Arning & Ziefle, 2009). The reasons for the wide
range of attitudes toward technology among older adults may be explained in part by
differences in personality traits and levels of self-efficacy.

We can work to bridge the generational gap in technology adoption by better

understanding how personality and self-efficacy play a role in older adults. Older adults,
particularly those who did not grow up with the computer, may continue to show cohort
differences in technology use and adoption, but educating them about the advantages of
technology is still important. While the digital divide between the young and the old may
never be completely closed, we can do our part to narrow it. Adoption of new technology

21
could mitigate some of the problems associated with an ageing population (e.g., tele-
health can link rural older adults to accessible medical care; Czaja & Lee, 2003).
Additionally, the use of technology increases the likelihood that family members will
continue to support one another and that car-giving can be done from afar (Kinney et al.,
2003). Because families are more likely to be dispersed and live in different parts of the
country these days, long-distance caregiving has become more common. Especially in
today's society, where families are increasingly dispersed, computer technology may
help people maintain social support even into old age. Similarly, online communities
connect seniors to each other and to the issues they face; these forums are becoming
increasingly popular right now (Nimrod, 2010).

Preliminary Conceptualization and Explanations

22
The Unified Theory of Acceptance and Use of Technology is used in this study to
examine the aforementioned research questions using a user acceptance and behaviour
analysis model that is highly influential (UTAUT). Several theories have been developed
and used to explain the intention and use of new technologies. These theories include the
Theory of Reasoned Action, the innovation diffusion theory, the Theory of Planned
Behavior, the Technology Acceptance Model, the combined TAM-TPB, the
Motivational Model, the Model of PC Utilization, and the Social Cognitive Theory. In
order to come up with the UTAUT model, a thorough examination of the various models
mentioned above was conducted. The UTAUT model is said to be able to account for as
much as 70% of the variance in intention.

Older adults, particularly those who did not grow up with the computer, may continue to
show cohort differences in technology use and adoption, but educating them about its
benefits is still important. While the digital divide between the young and the old may
never be completely closed, we can do our part to narrow it. Adoption of new technology
could mitigate some of the problems associated with an ageing population.

23
THE FORMULA FOR THE TEST

Older adults were given in-depth descriptions of various technologies and asked to
complete surveys and focus groups in order to investigate these issues in greater detail.

Knowing how much information can be gleaned from a specific subject is critical when
conducting this kind of research. High-quality research methods reveal what respondents
believe and why they believe it, and this study is no exception. This is the subset of the
population from which researchers collect data in order to draw inferences about the
findings. There are 48 participants in this study. The convenience method of sampling is
used in this study to select the respondents according to the researcher's preference.
Because of its simplicity and low cost, this strategy has a lot of appeal for me. The way
in which data is collected – There are two types of data that can be used in this study:
primary and secondary.

Primary data refers to information gathered directly from sources other than the
researchers themselves. The primary data for this study was gathered using structured
questionnaires filled out by participants..

Generally speaking, secondary data can be divided into two categories: primary and
secondary data. This study relied on secondary data gathered from the internet.

24
25
Table Charts

Age group of respondents

70%

60%

50%

40%

30%

20%

10%

0%
55-60 61-70

Response

Gender of respondents

0.83

0.17

Male Female

26
 Occupation of Respondents
60%

50%

40%

30%

20%

10%

0%
In service Retired from service

I can use the wellness app for long hours

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Strongly Disagree Agree Not Sure Disagree

27
 I feel strong while using the wellness app
45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
Strongly Disagree Agree Not Sure Disagree

I feel flexible by using this app

45%

40%

35%

30%

25% I am enthusiastic about the wellness app

45%
20%
40%
15%
35%
10%
30%
5%
25%
0%
Strongly Disagree Agree Not Sure Disagree
20%

15%

10%

5%

0% 28
Strongly Disagree Agree Not Sure Disagree
 I am interested in a wellness app
45%

40%

35%

30%

25%

20%

15%

10% Time flies when i am using the wellness app

45%
5%

40%
0%
Strongly Disagree Agree Not Sure Disagree
35%

30%

25%

20%

15%

10%
29
5%

0%
Strongly Disagree Agree Not Sure Disagree
 I am rarely distracted while using the wellness app
45%

40%

35%

30%

25%

20%

15% I feel safe in installing and using this app

45% 10%
I pay a lot of attention to this wellness app
45%
40% 5%
40%
0%
35% Strongly Disagree Agree Not Sure Disagree
35%
30%
30%
25%
25%

20%
20%

15%
15%

10%
10%
30
5%
5%
0%
0% Strongly Disagree Agree Not Sure Disagree
Strongly Disagree Agree Not Sure Disagree
 I feel my personal and sensitive are well protected in this app
45%

40%

35%

30%

25%

20% The information on the wellness app is sufficient

45%15%

40%10%

35% 5%

30% 0%
Strongly Disagree Agree Not Sure Disagree
25%

20%

15%

10%
31
5%

0%
Strongly Disagree Agree Not Sure Disagree
 The information on the wellness app is useful
45%

40%

35%

30%

25%
I will trust the information on the wellness app
20%
45%
15%
40%
10%
35%

30%
5%

25%0% Strongly Disagree Agree Not Sure Disagree

20%

15%

10%
32
5%

0%
Strongly Disagree Agree Not Sure Disagree
 Uniqueness of the wellness app
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

33
 Aesthetic beauty of the wellness app
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

34
 Design superiority of the wellness app
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

Superiority in sound effect of the wellness app

30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

35
 Vividness of the image presented
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

Complexity of the navigation on the app

30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

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 Convenience in usage of a wellnss app
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

Visibility of the icons

30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

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 Content representation of the labels
30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

Assistance in search through the labels

30%

25%

20%

15%

10%

5%

0%
Extremely Important Not Sure Important Extremely Unimportant Unimportant

Many new technologies promise to improve the quality of life (QoL) of the ageing population. In
addition to health and wellness, they can be used in a variety of other contexts. Despite this,
despite the potential benefits, older adults consistently adopt technology at lower rates than
younger age groups.

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New technology adoption is hampered by lack of information, skills, and experience, as well as
physical and cognitive decline. Other than those already mentioned, older adults' reluctance to
adopt new technology could stem from a number of different reasons. Insufficient research has
been done into how older adults' perceptions of technology complexity and the need for learning
support influence their adoption of new technologies. " The development of strategies to increase
older people's technology adoption, which could lead to better quality of life, could benefit from
an understanding of these factors and how they interact.

For this reason, the researchers wanted to build on previous studies to better understand how
older adults feel about adopting new technology. A wide range of technologies, including mobile
apps and wearables, were used to investigate these factors. Technology that could improve the
quality of life for senior citizens but is currently underutilised was chosen as the focus of the
project Over a wide range of older adults' ages, we looked into whether factors predicting
someone's willingness to adopt new technology varied depending on the technology in question.
The study's findings have far-reaching implications for technology system design and marketing,
as well as the creation of personalised training protocols for technology.

CONCLUSION

Adolescents' use of technology has both positive and negative aspects. Educating and reassuring
adolescents about the benefits of modern technology is a top priority for educators. On a daily
basis, everyone has access to a computer or cell phone. For the most part, it's a necessity,
especially for those who are more experienced and earn a living from their jobs. However,
overreliance on technology should be avoided at all costs.. Using technology excessively can
cause a wide range of physical and social problems in adolescents. According to a new study,
even though technology can be amazing, it shouldn't be used exclusively by teenagers because of

39
the risks involved. It should be used sparingly. There are times when technology isn't the best
solution to a problem.

New technology solutions may not be as important as how businesses and institutions use and
adapt them to meet the preferences of the elderly in many cases. It must be done in such a way
that seniors will enjoy using it, appreciate it, and use it more often. We must wait for the
implementation of these new technological solutions before evaluating their positive effects and
benefits.

Research by Ericsson's Consumer Lab focused on so-called "young-old" seniors between the
ages of 65 and 74, and found that they were avid internet users. We call them "digital seniors"
because of their reliance on technology. These observations were made public prior to the onset
of the Covid-19 crisis. The research included the United States, Brazil, Germany, Italy, the
United Kingdom, Sweden, China, and Japan. It is estimated that there are 200 million senior
citizens who are online.

BIBLIOGRAPHY/REFERENCES
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Rakibul Hoque, Golam Sorwar (2017) Understanding Factors Influencing the Adoption of
mHealth by the Elderly: An Extension of the UTAUT Model, International Journal of Medical
Informatics http://dx.doi.org/10.1016/j.ijmedinf.
Nimrod, (2010).

Anderson & Perrin,(2017)

Choi &DiNitto, 2013
Friemel,2016
Cotton, Yost,Berkowsky,Winstead,&Anderson,2016.
Venkatesh, Morris, Davis, & Davis (2003)
The Davis (1989).
Rogers (2003).
(Gell, Rosenberg, Demiris, LaCroix, & Patel, 2015)
.(Head, Van Hoeck, & Garson, 2015),
(Melrose et al., 2016).

Websites
Technology for seniors can improve life quality - Ericsson
CONCLUSION OF ADVANCEMENT OF TECHNOLOGY AMONG ELDERS - Search (bing.com)
https://www.bing.com/newtabredir?url=https%3A%2F%2Fwww.carevision.com%2Ftop-5-challenges-
seniors-using-technology-2%2F
7 new tech devices for that help seniors live happier, healthier lives (cnbc.com)
Conclusion - How Technology Affects Our Lives (google.com)
The Impact of Technology on Living Environments for Older Adults - Technology for Adaptive Aging -
NCBI Bookshelf (nih.gov)

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