2.

Proposer¶s Approach to this Project


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No Kill Louisville was formed by volunteers in April 2010 in response to the immediate
needs of animals at Louisville Metro Animal Services (LMAS) and the surrounding community.
Our mission is to increase community involvement in local shelters and rescues, to raise
awareness about the No Kill model of sheltering, and to raise funds in support of becoming and
maintaining a No Kill city (Louisville).

We believe that animals of any breed, color, or age can and should find permanent,
loving homes. The only pets that would be euthanized are those deemed dangerous to the public
by a proper behavior assessment and those who are suffering from illness or injury and cannot be
helped. We recognize the national standard that defines ³No Kill´, which is that less than ten
percent of the animals that come to a shelter are true candidates for euthanasia. To euthanize
more than ten percent is an indication that the shelter is failing many of its animals. Therefore, it
is our goal to see euthanasia at LMAS drop below this ten percent mark.

When we formed No Kill Louisville (³NKL´), all local reputable shelters and rescues
were invited to join us in our efforts to save all adoptable pets. Although our organization is a
year old, 
 
 
 




 Our Board of Directors is driven by people who have thirty or more years of
experience in animal care and welfare to those who have been volunteers for as long as ten or
more years to as little as two years. All have the same goal of saving all our adoptable pets.

In addition, our community base has grown from just a few dozen to nearly 15,000.
Since April 2010, No Kill Louisville has helped hundreds of pets both directly and indirectly.
Over the last year we have worked with dozens of rescues and shelters to help them respond to
the incredible need in our community.

 
 


Our current services include, but are not limited to:
d helping shelters and rescues find fosters for individual pets and/or specific programs
d sharing twenty animals weekly through the all-volunteer supported Furry Features
publication, begun by NKL¶s co-founder and continued through NKL volunteers;
d organizing or paying for spay and neuter events for low-income residents and for feral
cats;
d helping to fill transports for animals heading to rescues and/or other shelters so they
would not have to be euthanized;
d organizing the Rescue Waggin¶ project for LMAS;
d finding new adopters;
d organizing the Angel Tree program to garner thousands of dollars in much-needed items
for more than a dozen local shelters and rescues;
d spreading the word about shelter and rescue events, including paying for advertising;

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 d raising funds and paying for the medical care of pets who suffer from serious injuries or
illness;
d currently offer a weekly food bank for pet owners in need.

In addition, we have supported, organized, and funded programs to help the public at
large keep their pets. When the largest pet food bank in Louisville was closed in December of
2010, No Kill Louisville responded by opening a pet food bank located at 1031 S. Sixth Street to
help people keep their pets and ease the burden on the local shelter from people having to
relinquish their pets. With the help of Metro City Council, we also organized the 28 Days of
Spay program that began in February of 2011 and worked to reach that so-far untapped group of
people who will not pay for their pets¶ spay or neuter surgeries.

This also eases the burden on the city resources by preventing more unwanted puppies
and kittens from entering the shelter. No Kill Louisville also helped fund the Cat-snip-athon for
feral cats (a joint effort between Kentucky Humane Society (KHS), Alley Cat Advocates (ACA),
LMAS, and Shamrock Pet Foundation) by paying for a third of the cost for this program, despite
NKL being just six weeks old. We also provide a localized resource for pet owners, are
currently planning the launch of our centralized lost-and-found-pets website, and have organized
local events such as the Million Mutt March. These events are meant to spread knowledge about
spay/neuter, microchipping, pet adoption, and bring together local rescues, shelters, and the
community. As a result, there is more involvement from residents in the fate of our community¶s
pets.

 


 
  
 
 !"

In the following pages, you will see that No Kill Louisville has prepared a well-thought-
out approach to the sheltering of the more than 14,000 pets that currently come through LMAS¶
doors in an average year. Our plan also includes targeted efforts at lowering the number of
unwanted pets. Our mission and the ultimate goal of this proposal are the same: to better manage
the influx of pets at LMAS while following the city¶s legal obligations (ordinances) and working
toward the ultimate goal of ending the killing of adoptable pets.

No Kill Louisville¶s plan for handling sheltering and adoptions at LMAS has two foci: to
provide all animal care and sheltering services based on the desired movement of the community
toward one in which no adoptable animal is ever euthanized; and to provide services in response
to public health and safety issues and concerns.

"

 

  
#
  




We believe that prevention of disease and communication among employees are critical
when it comes to proper animal care and sheltering. All animals that come through the shelter
should be vaccinated upon intake to prevent the spread of disease while those pets that are sick
upon intake should be immediately isolated and treated. In addition, employees who are
handling intake of pets and those employees handling the care of pets in the general population
should be focused on their particular positions rather than doing both in the same shift.

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 This focus prevents the spread of disease from newly admitted animals to the general
population and vice versa. It ensures employees who are handling care of the general population
are able to more thoroughly care for, clean, and assess the ongoing behavioral and medical needs
of the pets without distraction or cross contamination. The staff¶s focus on one area and daily
care of animals will allow them to identify medical issues immediately rather than only when
they become severe. Also, allowing an employee to focus on the cleanliness of his or her
assigned area, such as stray cat transition or the adoptable dog building, lowers the threat and
spread of disease and also makes the employee(s) accountable for their area of expertise and
focus.

By clearly defining these roles, we also ensure that the intake team is able to focus on the
incoming pets and better communicate if each pet is a candidate for rescue organizations,
adoptions, or must immediately receive medical care or be placed in a foster home. On this
intake team, we would have staff that is not only trained in vaccinations and basic medical
evaluations, but at least two certified veterinary technicians that would rotate shifts. The intake
team would be able to properly assess the initial health of the pet, thereby reducing the illness
and cross contamination at the shelter. This focused team is a missing link to proper
communications at the shelter.

Members of our intake team would have several important tasks to complete with each
animal [further defined in our Summary of Policies and Procedures (SOP)]:
d vaccinate all pets upon entry into the shelters;
d take several good photos of each pet and enter those pets into the computer database,
thereby making pets more accessible to the public and rescue organizations;
d make initial basic behavior observations
d ensure pets are assigned for foster, rescue, and/or adoptions
d follow through with the foster/rescue coordinator as well as adoption counselors.

As part of No Kill Louisville¶s plan to reorganize how the shelter facilities are utilized,
we will change where adoptions are done at the Manslick location by repurposing the area that is
currently used as the business office and individual staff offices. The offices, which were
rebuilt/renovated following the flood damage of 2009, will house cage banks for adoptable cats
and puppies or will be used as ³meet and greet´ rooms where potential adopters can get to know
the animals. All adoptions will be handled through that area of the facility. All animal intakes
will be handled on the opposite side of the building, so we can control the flow of animals into
and out of the building. This will help reduce cross-contamination and will keep staff focused on
performing their jobs thoroughly.

We believe in working toward finding each pet a permanent and quality home. To do so,
we will follow nationally recognized standards in the No Kill movement while adhering to the
requirements of the city¶s ordinance. In general, our philosophy is to use the American Society
for the Prevention of Cruelty to Animal¶s ³Meet Your Match´ guidelines for matching animals to
an appropriate home based on the animal¶s behavior assessment results and the adopter¶s survey
results. Adoption screenings will also ensure an animal will be welcome, safe, and properly
cared for in their new home.

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 No Kill Louisville¶s goal is to find a home for every adoptable pet. We define adoptable
as any pet that is not too injured or ill to be treated or too dangerous for adoption. To expand
upon this and explain our stance on euthanasia, we do recognize that there are times a pet is so
sick or injured that the humane thing to do is to euthanize that pet so the pet does not continue
suffering. In addition, there are times when a pet is deemed dangerous to the public and/or other
pets and must be euthanized. In those instances, we believe the pet should be given every
dignity in its death and treated with respect, kindness, and gentleness by our staff.

In addition, if the public has a pet that is suffering and needs to be euthanized, we will
provide a room for those pet owners to be with their pet(s) in this process. Again, this will ensure
a dignified and kind death for the suffering pet. However, the animal will not be euthanized
without passing through normal euthanasia protocol as described in Section 5.5.4 of our SOP.

As we have already mentioned, our intake team will assess incoming pets and allow
rescue organizations, foster homes, and the public to know which animals are in need of rescue,
foster, or adoption. This will be the first step in our cooperative programs with animal rescue
groups. Our priority will be getting each pet out of the shelter and placed into a home or with a
group that can find the pet a home as swiftly and efficiently as possible. This means working
directly with local, regional, and national rescue groups. This is an area where No Kill Louisville
excels, given that our organization is already focused on community based efforts (helping local
rescues and shelters and connecting with the public) and because our Board of Directors is
primarily made up of longtime members of the rescue and sheltering community.

In regards to the feral cat population, No Kill Louisville¶s Board of Directors¶ agrees
with the audit team¶s recommendation to make immediate changes to the ordinance and request
involvement in the decision-making process for those changes. We agree that to ³catch and kill´
feral/unowned cats does nothing to address this population of cats in our city. If it were effective,
we would already have a decrease in the feral/un-owned cat population in Louisville. The ³catch
and kill´ model does not address the root problem.

We believe that these cats should be spayed or neutered and returned to their colonies
whenever possible. If a return is not possible for a cat, every effort will be made to relocate the
cat. We will actively work with groups who practice and promote Trap-Neuter-Return (TNR) of
feral/un-owned cats. Neighbors will need to be educated about the TNR program and how it
affects the cats in their area. A promotional campaign that spreads understanding among the
public about the value and effectiveness of this approach will be implemented. Altered feral cats
will not only be unable to reproduce, but they will prevent new cats from moving into the area.
Therefore, the population will die out rather than continue to grow. In this targeted and
intelligent way, we will be able to tackle the population of feral cats and effectively lower the
numbers of cats coming into the shelter now and in the future. Members of our Board of
Directors have used this approach so effectively over the past several years that in one county
they have a shortage of kittens at the shelter this year and have to refer adopters to other areas.

This approach to the feral/un-owned cat population as well as many other steps for

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adoptions, intake, etc, are each integral in moving toward a community in which no adoptable
animal is ever euthanized.

To expand upon the above, we have listed the steps that explain our approach:

1. Trap-Neuter-Release

Offer the above explained approach to TNR for feral/unowned cats.

2. High Volume/Low Cost Spay and Neuter

All pets that come into the shelter will be altered before adoption. We will utilize the
SPOT truck for public spays and neuters. We already have established relationships with
rescues to handle additional public spay and neuter and will continue these relationships.
No Kill Louisville¶s current spay and neuter programs, such as the 28 Days of Spay, will
also supplement these efforts.

3. Comprehensive Volunteer Program

We have an ³army of compassion´ that already supports the No Kill model in Louisville.
We will continue our efforts to encourage greater community involvement to improve the
welfare of shelter pets. On a daily basis, we will target areas of need in the shelter and
assign volunteers accordingly.

4. Comprehensive Foster Program

No Kill Louisville recognizes the ability of foster homes to increase the capacity of the
shelter. Foster homes will primarily focus on infant, senior, sick or traumatized pets. A
staff member will be dedicated to managing this program.

5. Rescue Groups

A full time staff member will be dedicated to facilitating rescue transfers. Working with
rescues groups will move a greater number of animals out of the shelter quickly, thereby
leaving space for new intakes. Rescues may be breed-specific, local or in another state,
specialized by medical needs, etc.

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 Ë. Pet Retention Programs

We will continue our efforts to help people in the community keep their pets, thereby
keeping pets out of the shelter. We will do this through our Pet Food Bank, which helps
low-income residents feed their pets. Also ± as part of our intake team ± we will counsel
pet owners who are attempting to surrender their pets to the shelter and direct them to
resources which may help them continue to care for their animal. These resources may be
within the No Kill Louisville Animal Shelter or run by other groups.

7. Comprehensive Medical and Behavioral Programs

As part of the intake process, we will provide comprehensive medical evaluations and
vaccination. This will allow sick animals to immediately be housed in isolation and will
give incoming animals the protection they need to remain healthy. As part of routine care,
our handling, cleaning, socialization, and care policies will focus on preventing illness
among animals and cross-contamination of animal housing areas. We will also do
behavior assessments with each animal. For any animal that requires behavior
modification, we will determine the best course of rehabilitation and ensure they receive
it. These steps will ensure no adoptable pet is killed when a viable alternative to death
exists.

8. Comprehensive Adoption Programs

Adoptable animals will be available at both the Manslick and Newburg locations. Our
repurposing of the Manslick location will create an adoption lobby that is separate from
intake. Improved hours will allow working individuals to come to the shelter at a more
convenient time. Effective promotion of adoptable animals at off-site adoption sites and
other community venues, effective use of the internet, increasing partnerships with the
media, enlisting the support of volunteers and foster parents, and making the shelter more
inviting through improved customer service will all ensure that adoptable animals are
placed in good homes rather than euthanized.

9. Proactive Redemptions

No Kill Louisville is establishing a comprehensive/one-stop ³Lost and Found´ website

for the Kentuckiana area. This will ultimately help more pet owners reclaim their pets,
both from the shelter and from the community. We will also have a volunteer-based Lost
& Found Team that will proactively seek the owners of lost pets at the shelter through use
of flyers, posters, the internet, print media, and more. No Kill Louisville would also like
to implement an incentive program for Animal Control Officers (ACO) and the city to
work at finding owners of lost pets at the time that they are immediately found. This

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 would mean a financial gain for the city and individual ACO¶s when they¶ve located a
pet¶s owner rather than simply bringing the pet to the shelter.

10. Public Relations/Community Involvement

No Kill Louisville will continue its strong public relations campaign for positive,
proactive change at the shelter and increased community involvement.

All of the above steps seek in some way to prevent animals from entering the shelter, to
move the animals out of the shelter quickly, to garner public support, or to provide
comprehensive medical and behavioral care to the animals to ensure their future placement in a
home. By improving intake and cleaning processes, re-purposing the use of buildings, increasing
community involvement through volunteer and foster programs, helping pet owners keep or find
their pets, implementing proactive public relations and adoptions efforts, changing the approach
to feral/unowned cats through TNR programs, and performing high volume as well as low cost
spay and neuter surgeries, we will succeed in saving all adoptable pets while at the same time
lowering the numbers entering our community¶s shelters.

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One of No Kill Louisville¶s greatest strengths is in its community-based approach to

animal sheltering. Our Board of Directors is a coalition of rescue and sheltering organizations
and volunteers. We also have strong support among the public at large. In addition, we have a
plan to utilize the shelter facilities in new and more efficient ways. This is due to our ability to be
flexible and respond quickly and fluidly to change.

Another key strength is our unwavering belief and focus on becoming a No Kill
community. We have stayed on this course of action knowing it is both logical and an intelligent
business model that will ultimately save all adoptable pets¶ lives in our community.

Our weakness is the volunteer-based approach to our organization as a whole. We formed

just a little over one year ago and, because of that, we are solely volunteer supported. To run the
shelter properly, we must move toward an operating structure that employs a certain number of
individuals and offers salaries, benefits and training. Due to Louisville Metro Government¶s
decision to hire private contractors and our desire to move into a No Kill model for our
community, we have had to respond. We are currently restructuring our group to include a staff
of paid employees.

We are currently working with the revenue commission and other groups to establish
operating standards that adhere to city and state guidelines for hiring, training, and providing
benefits, insurance, and salary for employees so that we will be ready if our bid is accepted. We
are now shifting from an ³all-volunteer model´ to one that utilizes employees effectively and
under the proper standards.

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 The above strengths and our immediate actions to rectify any weakness demonstrates that
we will respond to challenges intelligently and effectively carry out the charge of handling the
pet sheltering and adoption process for the city of Louisville. Our ability to use a community-
based model with a keen understanding of the No Kill movement allows us to not only meet the
standards set out in the Request for Proposal, but exceed them.



) 



*ach proposer shall provide at least three (3) references for which the
proposer has provided the same or similar services during the past three (3)
years. *ach reference shall include name and full address of reference; name
of contact person; telephone number; date of initiation of contract; and brief
summary of services. Alternately, each proposer may submit as references at
least three (3) letters of recommendation from local business owners,
including humane organizations, local veterinarians, or shelter operators who
attest, in some detail, to proposer¶s knowledge and abilities regarding animal
care and shelter operations.

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 8500 Charing Cross Road
Louisville, KY 40222
502.339.8790
mary@indianahrs.org

May 30, 2011

Dear Mayor Fischer,

I am writing to respectfully request that you take the important first step in moving Louisville
towards becoming a more humane and compassionate city by designating No Kill Louisville to
run Animal Care and Adoption Services. I truly feel that their dedication and commitment makes
them the best candidate.

The problems at Metro Animal Services are complex and will take a serious commitment of both
time and funding to correct. I¶m very grateful that you are endeavoring to make things better. As
Mahatma Gandhi said, ³The greatness of a nation and its moral progress can be judged by the
way its animals are treated´. My hope is that Louisville¶s progress towards becoming a world
class city will include showing exemplary treatment of the animals in our care.

Sincerely,
Mary Kalb, Director
Southern Indiana/Kentucky Satellite Chapter
Indiana House Rabbit Society

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Ms. Reynolds:

I understand that ³No Kill of Louisville´ will respond to Metro¶s Request for Proposal for the
management of animal care and adoption services.

I urge the fullest consideration for that proposal since ³No Kill´ is a coalition of groups
committed to sensitive care and hopefully placement of our city¶s abandoned dogs and cats. As
a group of committed organizations, ³No Kill´ has demonstrated that it is much more than an
advocacy group but has applied its resources and time in direct volunteerism.

As you chart the future of Metro Animal Services, I trust that ³No Kill¶s´ proposal will receive
very special attention.

Tom Owen
8th District
Louisville Metro Council

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To: Mayor Fischer and Council members

Re: Recommendation for No Kill Louisville to run Animal Care and Adoption Services

I am writing to you to recommend that you select No Kill Louisville to run Animal Care and
Adoption Services. As a huge animal lover and supporter of No Kill Louisville and other rescue
groups such as Shamrock, it breaks my heart to see how our animals are allowed to be treated.
We witness day after day the neglect, abuse, and unnecessary euthanizing of animals that do not
deserve it.

It is time to take a stand and not allow it any longer. We can make no kill a reality. Do you own a
pet? Would you want to even think of your family member being put on a list to be put down
unnecessarily? It should make your blood boil that it happens and you should ask yourself, what
part I could play in preventing this from happening to one more animal. Let No Kill Louisville
run
Animal Care and Adoption Services and it will be the best start you can give an animal without a
forever home. You will give them a chance to have a loving and happy life as your family pet
has.

The reason is simple. No Kill Louisville has the supporters that will step up and do anything
needed. From a food bank, transports to other rescue groups to get animals adopted, fundraisers,
education programs to spay and neuter and the most important reason of all, heart. On September
28, 2010, a border collie was thrown from a car. A plea was sent to supporters and over
$20,000.00 was raised in a matter of days. For one dog. This gave hope that the community was
willing to help our animals and step up whenever asked. There have been many instances since
then where animals have been fostered and saved, money raised for
surgeries, donation collected, and volunteers stepped up. You will see this happen over and over
again if you allow No Kill Louisville to take over. It is not about politics, it is about hope. Hope
for our animals. Hope for education of the public when they begin to realize Louisville will not
stand by and let our animals be treated without respect. You will be amazed how much will be
accomplished, how quickly it will be accomplished, and how the supporters of No Kill Louisville
along with other great rescue groups will make us proud to speak about Animal Care and
Adoption services.

Please act swiftly to place No Kill Louisville and its dedicated, leader Jessica Reid to run Animal
Care and Adoption Services. Look at what they have accomplished and there is no other choice.
Give hope to our animals who cannot speak for themselves. Give Louisville hope that together,
we can all make a difference. So you know, I have 3 rescue family members and I believe No
Kill Louisville is the only answer to our heartbreaking problems. Thank you for your time.

Respectfully,
Anita Dunn
8508 Bucking Trail Court, Louisville. Ky 40291 231-Ë5Ë7

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 
 
 

 

 

  

!"#$!%"#"&'() !"# !$%#

June 2, 2011

To Mayor Greg Fisher and Metro City Council:

I am writing this to support the bid of No Kill Louisville to assume adoptions and animal care
functions in Louisville.

I have been an individual doing animal rescue as long as I can remember, but last year when
the story of Hope, the border collie, hit the news, I was introduced to No Kill Louisville, and
became involved in the organized animal rescue community. The more I saw personally of the
conditions at the shelter, the more I knew I had to do something. One person can make a
difference to one dog or one cat at a time, but seeing No Kill Louisville pull individuals together
has meant making the difference to many animals.

Following all of the news regarding Louisville Metro Animal Control for years has been
sometimes very discouraging. I have been at the shelter picking up dogs for transport, or to
foster, and cleaning cages, enough to know some of the people that work there. I have worked
in an environment that had the same negative culture as is present there, and know that good
people can still come out of that and do good work, with the right leadership. I have read the
audit report, and found it to be accurate. I want to see positive change at the shelter and I
believe No Kill Louisville can be that positive change.

Louisville is a fantastic place to live. We returned after my husbandƞs transfer then retirement
from Philip Morris. But I truly believe that the treatment of animals is a reflection of a
community. Everyone says that in theory they want to make Louisville a no kill community, but
there are excuses as to why it has not happened or will not happen. No Kill Louisville, as a
strictly volunteer organization, has made a difference in only one year. Informing the people of
Louisville know what is happening and what can happen, will make it happen.

Thank you

Vicki Cochran

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Bluegrass Basset Rescue is a 501C3 organization founded in 2002. We are dedicated exclusively
to the welfare of the Basset Hound breed.
We became interested in the "no kill" theory several months ago and began educating ourselves
in the steps that make this model successful. Ultimately, we became involved with {o Kill
Louisville and are currently avid supporters. BBR not only believes in the "no kill" model,
but uses it daily, and has proof that it works. We have pulled numerous Bassets from LMAS
deemed "unadoptable" that are now living happy lives in loving homes.

Can we save all of the dogs? No. Do we make the decision to euthanize? Absolutely. We
discuss, and make the responsible decision to euthanize when a dog poses a danger to the public,
or is gravely ill or injured and no longer has quality of life. All others receive whatever services
we can provide to make them healthy and adoptable, or allow them to remain in their home.
These services range from medical care to socialization, foster care, or simply providing food to
an owner who has fallen upon hard times and cannot to feed their pet.

{o Kill Louisville has never failed to support , not only our rescue organization, but any rescue
or animal welfare group that seeks their help. We at Bluegrass Basset Rescue fully support the
efforts of {o Kill Louisville and are proud to be affiliated with these dedicated people.

Sincerely,

Susan Intessimone, Director, Hopkinsville, KY

Ruth Neunlist-Conn, Assistant Director, Louisville, KY

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See Appendix 1 for Fairleigh Pet Center¶s recommendation if viewing electronic version.

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m*
   

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a. Proposed days and times the facilities will be open to the public.
Tuesday ± Sunday from Noon until 7 p.m.
Closed at both facilities on Mondays, except to receive strays and owner surrenders at Manslick.

b. A copy of your proposed written policies and procedures manual for

staff and volunteers.
Enclosed. See Appendix 2.

c. An overview of your program from intake to disposal   

  



    

 
 
   
 
    


 





 
    

 
 
  




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Our SOP, which was requested in Section 5b, also addresses many of these details
thoroughly and should be consulted as an additional reference for this section. Specific sections
of the SOP to consult will be listed at the end of each paragraph, wherever appropriate.

All members of the public who wish to bring an animal to the shelter (whether it is their
own pet to surrender or a found animal) will be greeted by members of the Intake Team in the
intake office. Owners wishing to relinquish their animals will first be counseled by the Intake
Team on ways that they might keep their pet. For example, an owner struggling to feed his dog
may find assistance at the No Kill Louisville Pet Food Bank. Surrender paperwork will only be
supplied after an attempt at counseling is made.

Owners wishing to have their animals euthanized by shelter staff will first be referred to a
private veterinarian for this service. If the owner indicates an inability to pay for the euthanasia
of their pet, they may surrender the animal to the shelter. An animal will never be euthanized
without following the process described in section 5.5.4 of our Summary of Policies and
Procedures. We will be flexible in allowing the owners of distressed pets stay with them during
the euthanasia process if they wish. We will be prompt in having our vet examine such animals
so that the euthanasia can be approved as the best course of action, without prolonging the
owner¶s grief.

Anyone wishing to surrender a stray animal will be asked to fill out a form that describes,
in detail, exactly when and where the animal was found. ³Finders´ will also be asked if they
would like to be contacted if the animal is not claimed after five (5) days, so that they may
consider adopting or fostering it. The foster coordinator, supplemented by volunteer efforts, will

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follow up with these requests at the appropriate time (end of five day stray wait). Animals will be
scanned for a microchip twice before it ever goes back into the stray holding areas: once by the
front office staff member and once during the medical examination. Anyone surrendering a cat
that could possibly be feral will be counseled about feral cats, so that next time they will bring a
cat in for TNR services instead of to surrender it as a stray. This can lower feral cat intake while
increasing TNR services in the community.

Any owner surrendered or stray animals brought in by Animal Control Officers will pass
through the intake office and will be processed by the Intake Team of NKL. Animal Control
Officers should pass any information and/or completed paperwork to the Intake Team so that it
may be entered into the NKL's system by NKL staff. The only animals that will not pass through
NKL's intake office are those that Animal Control Officers have confiscated for court cases.
Those animals involved with court cases will be processed by Animal Control Officers in the
offices in the quarantine building. Those animals will be housed in the quarantine building set
aside for animal control's needs. NKL will provide basic care, including medical care, for these
pets. Because of the low number of cat confiscations and the need to separate populations of
dogs from populations of cats for health reasons, cats that need to be held for court cases will be
housed in the stray cat area. Cages housing Court Case cats will be clearly marked.

The Intake Team is responsible for giving each animal a medical evaluation, which
includes but is not limited to weighing the animal, assessing body condition and checking vital
signs. Animals that are determined to be healthy are given vaccinations, dewormer, topical
flea/tick prevention, and a heartworm test. Animals with health concerns, who are pregnant, or
too young will be immediately moved to a medical area for a veterinarian or veterinarian
technician to determine what vaccinations or parasite control, if any, are to be given to the
animal. Overall behavior (such as social, shy, scared, etc.) is noted as an initial observation, but
does not take the place of a full behavior evaluation. High-quality pictures of the animal will be
taken, which will then be used in lost and found, rescue, foster, or adoption lists. The Intake
Team will input animal information immediately into the shelter database, print a cage card, and
alert appropriate staff members of where the animal should be moved and what the suggested
course of action(s) is for the animal (lost & found, adoption, rescue, foster care). Temporary
holding cages will be made available for the animals to stay until the appropriate Animal Care
staff can move them into their new cage.

The Intake Team will be trained to handle animals gently and with care. If necessary, the
intake team will use appropriate safety equipment while following safety procedures. The Intake
Team will be advised to never rush with an animal, because the animal¶s initial experience at the
shelter can set the tone for its entire stay. Frightened animals should not be made more afraid if
at all possible. In the case of cats that seem feral, examination may not be possible without harm
to the Intake Team. Vaccinations may need to be administered while the cat is still in the cage.
All frightened cats must be given a special adjustment period to the shelter to assess if they are
feral or frightened. This involves giving every frightened cat a ³feral cat den´. The cat dens give
the cats a safe place to hide in their cage and keep staff safer during spot cleaning and transport
of the cat. Cats that show marked improvement over their initial behavior observation are likely
just xenophobic but human-socialized cats and therefore not truly feral.

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 Stray cats will always be individually housed, with the exception of groups of kittens or
nursing mothers. Stray dogs will be individually housed whenever possible, but friendly dogs
may need to be grouped when space is limited. Males and females will always be kept separate,
unless the male is neutered.

Stray animals must be kept in stray hold for five (5) days. Most animals are kept on-site
at the shelter during this time. However, exceptions must be made for infant, ill, or injured
animals that will require immediate foster care or off-site medical attention. Information
regarding these fostered pets will be made available to the public. All information will also be
entered in to the shelter¶s database so that it can be cross-referenced with lost reports. A
volunteer-based Lost & Found Team will focus on proactive efforts to find the animal¶s owners.

The Intake Team will communicate directly with the following staff members: the Foster
Coordinator, the Behavior Assessment Team, the Rescue Coordinator, Animal Care staff, and
veterinary staff. Placement determinations will be made on stray animals, so that a back-up plan
is already in place should the animal not be claimed by its owner. Animal Care staff will
ultimately get to know each animal better and can also suggest placement for an animal. For
example, an animal that came in social and friendly may quickly become stressed at the shelter.
Immediate foster care (with later rescue or adoption) would be an appropriate suggestion for this
animal.

Animal Care Specialists will have their own work areas in the shelter in order to reduce
cross-contamination in the shelter. Each animal will receive a clean cage, clean bedding, and
clean bowls with fresh water and food. Animals will not be grouped if an empty cage is
available. If animals must be grouped, care will be taken to properly introduce the animals and
supervise them carefully for compatibility once they are sharing the same cage space. Animals
can be housed together if they arrive together.

Animal Care Specialists are responsible for the daily cleaning of cages/kennels in their
area, feeding and watering all the animals, spot-cleaning cages throughout the day, and
socializing and exercising the animals. Animal Care Specialists may also be asked to assist the
public throughout the day with lost animal walk-throughs or adoption inquiries.

Animal Care Specialists are ultimately responsible for the health and wellbeing of the
animals. First thing every morning, the Animal Care Specialists will perform daily evaluations of
each individual animal in their area. This information will be recorded and kept in a binder in
this area. This allows any signs of illness or mental deterioration to be noticed quickly so that
appropriate action can be taken. Vet staff will be alerted of any animals that appear ill so that the
animals may then be examined, moved to an isolation area, and treated. The Foster and Rescue
Coordinators may be alerted if any animal¶s mental health begins to deteriorate.

Individuals looking for their lost animal will go into the intake office, where an intake
staff member or trained volunteer will assist them in filling out a lost report and will escort them
through the stray holding areas. If they find their animal, they will sign a reclaim form and must
pay all redemption fees. Animals that need to be spayed or neutered before going home will

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immediately be added to the next day¶s surgery schedule and will be available for pick-up the
following evening.

Animals that will be moved into adoptions will also have a spay/neuter surgery scheduled
as quickly as possible. Adoptable animals at the Manslick location will be viewable to the public
and applications will be accepted on the animal even if they are not available to go home that
same day because they require a spay/neuter surgery first. Foster animals do not have to be
spayed or neutered before entering foster care, but the surgery must be tentatively scheduled by
the Foster Coordinator once the animal enters foster care (follow-up calls to remind the foster
caregiver of their foster animal¶s surgery will fall to the Foster Coordinator or trained volunteers
to complete). Animals who are being transferred to a rescue group must either be scheduled for
their spay/neuter surgery through the shelter or be a pre-approved rescue (by NKL) to perform
surgeries post-transfer.

The vet staff will have three main focuses: spay and neuter surgeries, maintaining health
of the animal population (including treatment of sick and injured animals) and performing
euthanasia.

Two full time vets are required to oversee/perform services in a quality manner. These
two veterinarians will perform spay/neuter surgeries, medical examinations, treatment, and make
decisions about and perform euthanasia. Veterinary technicians can be assigned some of these
duties at the veterinarian¶s discretion within their licensing guidelines. Veterinary technicians
may also assist with performing euthanasia, but euthanasia decisions are always made between
the veterinarian and the shelter director after appropriate medical and behavioral evaluations.
Veterinary staff will be responsible for maintaining a clean area with will reduce the spread of
disease.

The Rescue Coordinator will work to find rescues for animals. Any and all animals may
be transferred to a rescue. A goal of the Rescue Coordinator will be to develop good working
relationships with NKL approved rescues so that the transfer of animals can be as quick as
possible. For example, when a German Shepherd arrives at the shelter, the Rescue Coordinator
should have several rescues on hand that can immediately be contacted about the dog. Rescues
must fill out an annual rescue application, which includes references and information about the
rescue¶s euthanasia policy. We will not transfer animals to any organization that does not have a
euthanasia policy similar to our own. The work of the Rescue Coordinator may be supplemented
by area-specific volunteers. The Rescue Coordinator will work closely with the Foster
Coordinator, because animals may need to stay in a foster home for a couple of weeks before
being transported to their rescue.

Adoptable animals will be located at Animal House, the Manslick location, off-site
adoption locations such as Petsmart, in foster care, and viewable online. The Adoption
Coordinators will assist potential adopters in finding the best match for their lifestyle.

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d. Describe organization¶s plan to move our community toward one in
which no adoptable animal is ever euthanized.

This was described in our ³proposer¶s approach´ section. However, it¶s also listed here:
To expand and explain this further, we will do the following:

1. Trap-Neuter-Return
a. In regards to the feral cat population, No Kill Louisville¶s Board of Directors¶
agrees with the audit team¶s recommendation to make immediate changes to the
ordinance. We agree that to ³catch and kill´ feral/un-owned cats is inhumane and
does nothing to stabilize this population. We believe that these cats should be
spayed or neutered and returned to their colonies. If a return is not possible for a
cat, every effort will be made to relocate the cat. We will actively work with
groups who practice and promote Trap-Neuter-Return (TNR) of feral/un-owned
cats. Neighbors will need to be educated about the TNR program and how it
affects the cats in their area. A promotional campaign that spreads understanding
among the public about the value and effectiveness of this approach will be
implemented.

2. High Volume/Low Cost Spay and Neuter

a. All pets that come into the shelter will be altered before adoption. Our goal is to
use the SPOT truck for these surgeries in various, targeted neighborhoods.
Currently established relationships with rescue organizations to handle additional
public spay and neuter will be continued. No Kill Louisville¶s current spay and
neuter programs, such as the 28 Days of Spay, will also supplement these efforts.
Spay/Neuter is further explained in Section 5f.

3. Comprehensive Volunteer Program

a. We have an ³army of compassion´ that already supports the No Kill model in
Louisville. We will continue our efforts to encourage greater community
involvement to improve the welfare of shelter pets. We will have a volunteer
program that will supplement the duties of staff.

4. Comprehensive Foster Program

a. No Kill Louisville recognizes the ability of foster homes to increase the capacity
of the shelter. Animals may be sent to foster care for a variety of reasons, but
foster homes will primarily focus on infant, senior, sick or traumatized pets. A
staff member will be dedicated to managing this program. Sections 5h and 5j have
more information on foster programs.

5. Rescue Groups

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 a. A full time staff member will be dedicated to facilitating rescue transfers.
Working with rescues groups will move a greater number of animals out of the
shelter quickly, thereby leaving space for new intakes. Rescues will also be
sought for rabbits, birds, reptiles, livestock and other animal species. Wild
animals will be transferred to sanctuaries or rehabilitation centers if release is not
an option.

Ë. Pet Retention Programs

a. We will continue our efforts to help people in the community keep their pets,
thereby keeping pets out of the shelter. We already do this through our Pet Food
Bank, which helps low-income residents feed their pets. Our Intake Team will
counsel pet owners who are attempting to surrender their pets and direct them to
resources which may help them continue to care for their animal. These resources
may be within the No Kill Louisville Animal Shelter or run by other groups.

7. Comprehensive Medical and Behavioral Programs

a. As part of the intake process, we will provide comprehensive medical evaluations

and vaccination. This will allow sick animals to immediately be housed in
isolation and will give incoming animals the protection they need to remain
healthy. As part of routine care, our handling, cleaning, socialization, and care
policies will focus on preventing illness among animals and cross-contamination
of animal housing areas. We will assess animals that are ill, injured, or requiring
behavior modification to determine the best course of rehabilitation and ensure
they receive it. These steps will ensure no adoptable pet is killed when a viable
alternative to death exists.

8. Comprehensive Adoption Programs

a. Adoptable animals will be located at Animal House, the Manslick location, off-
site adoption locations such as Petsmart, in foster care, and viewable online. The
Adoption Coordinators will assist potential adopters in finding the best match for
their lifestyle. Our repurposing of the Manslick location will create an adoption
lobby that is separate from intake. Improved hours will allow working individuals
to come to the shelter at a more convenient time. Effective promotion of
adoptable animals at off-site adoption sites and other community venues, effective
use of the internet, increasing partnerships with the media, enlisting the support of
volunteers and foster parents, and making the shelter more inviting through
improved customer service will all ensure that adoptable animals are placed in
good homes rather than euthanized.

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 9. Proactive Redemptions

a. No Kill Louisville is establishing a comprehensive/one-stop ³Lost and Found´

website for the Kentuckiana area. This will ultimately help more pet owners
reclaim their pets, both from the shelter and from the community. We will also
have a volunteer-based Lost & Found Team that will proactively seek the owners
of lost pets at the shelter through use of flyers, posters, the internet, print media,
and more. No Kill Louisville would like to implement an incentive program for
Animal Control Officers (ACO) and the city to work at finding owners of lost pets
at the time that they are immediately found. This would mean a financial gain for
the city and individual ACO¶s when they¶ve located a pet¶s owner rather than
simply bringing the pet to the shelter.

10.Public Relations/Community Involvement

a. No Kill Louisville will continue its strong public relations campaign for positive,
proactive change at the shelter and increased community involvement.

All of the above steps seek in some way to prevent animals from ever having to come to
the shelter in the first place, move the animals out of the shelter as quickly as possible, garner
public support, and address specific reasons as to why adoptable pets continue to be killed at our
city¶s shelters. By improving intake and cleaning processes; re-purposing the use of buildings;
increasing community involvement through volunteer and foster programs; helping pet owners
keep or find their pets; implementing proactive public relations and adoptions efforts; changing
the approach to feral/unowned cats through TNR programs; and performing high volume as well
as low cost spay and neuter surgeries, we will succeed in saving all adoptable pets while at the
same time lowering the numbers entering our community¶s shelters.

e. A paragraph describing your emergency preparedness plan

No Kill Louisville recognizes at least two emergency preparedness approaches.

One plan will focus on how to keep animals and people safe when an emergency directly
affects the shelter. Animal evacuation will also be a focus, so that it may be performed quickly,
efficiently, and systematically at a moment¶s notice to a predetermined location. Staff will be
fully trained to handle a variety of scenarios, including but not limited to flooding, fire, tornado,
and a violent threat against the shelter.

The other plan will focus on how to respond to a city-wide natural disaster in which pets
are displaced. Animals may require assistance while their families get back on their feet, or may
become lost during the disaster. Being prepared for this type of event will mean less confusion
for the public and more reunions between displaced pets and their owners.

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 No Kill Louisville will maintain national emergency contact information when significant
assistance is required in any long-term emergency. National groups such as the Humane Society
of the United States (HSUS) already have emergency and disaster response teams available to
assist in major natural disasters. Additional resources and training for shelter staff are available
through HSUS as well as the American Society for the Prevention of Cruelty to Animals, the
American Humane Association, and the Federal Emergency Management Agency. On a more
local level, Northern Kentucky currently has two outstanding programs that may serve as models
for similar programs in the Louisville area: Kentucky Volunteers Active in Disaster and the
County Animal Response Team. No Kill Louisville will take advantage of these programs and
services in order to prepare for emergencies or request assistance during any time of need.

No Kill Louisville will also provide educational materials to the public that will assist
animal owners in protecting their pets during an emergency. This may include but is not limited
to assembling emergency preparedness kits, creating back-up plans with neighbors, and
recognizing when to evacuate. A directory of pet-friendly emergency shelters and hotels will also
be compiled and made available.

f. Describe how you will provide all veterinary care.

We will have a comprehensive intake medical exam to immediately note the need for
further examination by a veterinarian. Most animals, except where further examination by a
veterinarian is required, will receive vaccinations and parasite control on intake. The animals
will then be placed in quarantine, adoption, or stray wait depending on the pet¶s need and intake
parameters.

In addition, we will have two full time veterinarians and a team of at least 2 veterinary
technicians staffing the facility. Highly trained volunteers can supplement the veterinary area,
and additional veterinary technicians may be hired as funds allow. Following our repurposing
and cleaning plan of all veterinary areas, the veterinarian and veterinary technicians will perform
vet surgeries from 9am until 2pm (hours will be adjusted per our need). This means we can be
equipped to alter up to 250 pets (40 to 50 per day) per week. The remaining time each day will
be used for doing ³rounds´ and responding to requests from staff to medicate, diagnose, or assess
a pet. As previously stated, we will have staff that is focused on his or her area of cleaning and
assessment to help quickly identify medical issues. As part of this protocol, there will be a daily
assessment sheet so the veterinary staff can track changes in animals¶ behavior and address their
needs.

We will also have a veterinarian on call that can help handle issues during the shelter¶s
off hours. In addition, we¶ll partner with a 24-hour facility to handle major medical issues that
arise, such as the need for x-rays or surgeries beyond our scope of services. As No Kill
Louisville has done in the past, we will continue to use the Hope Fund to support exceptional
medical needs.

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g. Describe any public education programs you intend to utilize if
awarded the contract.

We will continue our public relations efforts to educate the community about the No Kill
model and will continue to work with the public to raise awareness about foster programs,
improving pet care, adoption programs, promoting trap-neuter-return, and more.

Our shelter will also host a ³help desk´ which will provide education over the phone or
through e-mail to animal owners that have questions about any aspect of pet care and ownership.
All owners who come to the shelter to relinquish their pet will receive counseling in case they
may find a solution that will allow them to keep their pet. Similarly, there will be counseling
services to anyone who files a lost or found report so that they may find their pet (or the animal¶s
owner) quickly and efficiently.

Currently, there is no valid statistical evidence supporting going into the classroom to
promote animal care as a means for lowering the number of animals entering the shelter or
improving their care. However, No Kill Louisville¶s leaders do respond to schools¶ requests to
talk to students about the No Kill model and provide a positive role model on the treatment of
animals.

In addition, we will continue to host the Million Mutt March and Dog Days of Derby to
educate the public on positive and proactive pet care ± including the importance of
microchipping, rabies shots, and spay/neuter. We will also continue with the Angel Tree
Program that works to raise awareness for our local rescues and shelters, and we will continue
our efforts to educate the most vulnerable among pet owners ± economically disadvantaged ± at
our pet food bank.

h. Describe any special programs you intend to use, such as Spay/{euter Programs, Foster
Program, Adoption Follow-up Program, Trap/{euter/Release Programs, etc.

We will continue to offer our FREE 28 Days of Spay program to anyone who would like
to get his or her pet altered as well as new programs organized and funded by the efforts of our
Spay/Neuter and Grant committees. In addition, we will offer free/amnesty spay and neuter days
quarterly throughout the year. We will make the Spot truck more visible by expanding use of the
truck so that we can spay and neuter more community pets. All feral cats will be altered,
vaccinated for rabies, ear tipped, and available at no adoption/reclaim fee in addition to working
with local rescue groups at placing these feral/un-owned cats back into their colonies whenever it
is possible.

If a return is not possible for a cat, every effort will be made to relocate the cat. We will
actively work with groups who practice and promote Trap-Neuter-Return (TNR) of feral/un-
owned cats. These altered cats will not only be unable to reproduce but they will keep new cats
from moving into the area and the population will die out rather than continue to grow. In this
targeted and intelligent way, we¶ll be able to tackle this population of cats and effectively lower
the numbers of cats coming into the shelter in both the immediate and long term future. A
member of our Board of Directors has used this approach so effectively over the past several

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years that in one county they have no kittens at the shelter this year.

i. Describe organization¶s plan to ensure adoption of animals placed in foster care or

transferred to rescue groups

Foster caregivers will be able to submit pictures, descriptions, and videos of their foster
animals to be put on our adoption websites (such as Petfinder.com). Scheduled adoption events
will be available for foster caregivers to attend with their foster animals. A bulletin board of
featured foster animals will be displayed at both the Manslick location and Animal House. A
detailed list of all animals in foster care will be available at adoption events. Adoption counselors
will be familiar with animals currently available in foster care and will be able to direct potential
adopters to appropriate foster animals for their consideration. Foster animals may also be
featured in ³Furry Features´, a weekly online and print publication that promotes adoptable
animals to the community. Foster caregivers will receive instructions, with support from
Adoption Counselors and the Foster Coordinator, on how to utilize the adoption process and
promotions through NKL at their foster orientation. The foster coordinator, with help as needed
from volunteers, will perform follow-up calls periodically on all foster animals to ensure that
none are ³lost in the system´. The shelter database (PetPoint) will be utilized to efficiently track
animals in foster care for this purpose. When necessary, a volunteer photographer/videographer
may schedule a photo shoot for a foster animal for quality promotion on adoption websites.

No Kill Louisville recognizes the ability of foster homes to increase the capacity of the
shelter. Foster adoptions must be processed officially through either location (Manslick or
Animal House) or at an off-site adoption event by staff or trained volunteers. The foster
caregiver may be a part of the adoption process (such as talking with the potential adopter to give
more details about the foster animal to determine if it is a good match) but will not finalize the
adoption. Potential adopters may contact the Adoption Counselors to request a meet & greet with
a fostered animal that they see online or in print media at the shelter. Adoption Counselors will
contact the foster caregivers and schedule a time for the meet & greet.

NKL will require each new rescue to fill out a comprehensive application to ensure their
approach to animal care is in line with NKL¶s philosophy. No Kill Louisville will require
monthly statistics for three months for newly approved rescues. After that probationary period,
rescues will be required to submit statistics annually. In addition, any rescue approved by NKL
must know that NKL reserves the right for random spot checks. NKL also reserves the right to
grandfather in certain rescues. Animals will not be sent to rescue groups or private shelters that
do not have a euthanasia policy similar to our own. Rescue partnerships may be terminated at
any time at the discretion of No Kill Louisville¶s Director and Board of Directors.

NKL will network with agencies that provide ongoing updates on ³Do Not Adopt´ and
³Do Not Rescue´ lists.

j. Describe how your organization will propose handling feral or wild

animals.

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Although we have offered some description regarding feral/un-owned cats in Section 2 and
Section 5h, the following addresses specific handling, spay/neuter, and return of this class of
animals within our shelter:

Because owned but xenophobic (to be fearful of new things) cats can act just as frightened
or aggressive as a truly un-socialized feral cat upon intake, we feel that all ³stray´ cats should not
be designated as feral upon intake. A feral determination will be made after the 5 day stray
holding period. Until then, cats will be given time to slowly adjust to their new surroundings.
Cats that are friendly with people may be transferred to rescue or moved into the adoption
program (which could include foster care). Cats determined feral will be altered, rabies
vaccinated, and ear tipped before being returned or relocated.

In order to keep staff safe during routine cleaning and to give any xenophobic cats a
chance to adjust to the shelter, a ³feral cat den´ will be provided to each frightened cat upon
intake.

Any and all stray kittens will be moved immediately into foster care to avoid illness and
to begin socialization. Even kittens born in a feral colony can be socialized put up for adoption.

Educational materials (such as door hangers) will be distributed through the area where
the feral cat was returned. Neighbors can therefore understand what a feral cat is, the healthcare
provided to an ear-tipped cat, and can be encouraged to take advantage of low-cost spay and
neuter services for area feral cats instead of turning them into the shelter.

Animal Control will be responsible for handling any rabies cases associated with wild
animals. Any injured wildlife that is brought to the shelter will be referred to an appropriate
wildlife rehabilitation service. Educational materials will be made available to the public on our
website about what to do if they find an injured wild animal or think they have found abandoned
babies. This educational material will be compiled in conjunction with wildlife rehabilitators. In
any case where a person surrenders a wild animal that was raised as a pet, the animal will be
transferred to an appropriate rescue or sanctuary as quickly as possible.

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No Kill Louisville will transition all shelter records from the past several years from the
Chameleon database to the PetPoint database. There are several advantages to this database
conversion:

d PetPoint is internet-based, which allows for more flexibility in use. For example, Animal
Control Officers can access PetPoint on laptops in the field to immediately look up
information on a found animal and adoption counselors can immediately input adoption
information into the database while at an off-site adoption event.

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 d PetPoint has an easy-to-use interface that is point-and-click. The logical flow of
information in PetPoint requires only basic training for staff to master the use of the
program.
d PetPoint is free with exclusive use of 24PetWatch microchips and after a one-year
refundable start up cost. Microchips are quickly and easily registered through PetPoint at
the time of adoption. The overall cost savings between the database and the microchips is
substantial.
d PetPoint is capable of performing tasks for all aspects of animal control sheltering,
including licensing and reports. Animal Control will be able to use this software as well.
d The PetPoint company is able to convert the shelter¶s data from Chameleon to Petpoint so
that data is not lost.

In addition to using PetPoint as an easier and more accessible database, No Kill

Louisville will work toward furnishing Animal Control Officers with technology that will allow
them to be more efficient ³in the field´. NKL will seek funding to provide universal microchip
scanners and laptops or netbooks from which to access PetPoint are essential tools that can result
in more ³in the field returns´. For every pet that is reunited with its owner in the field, one more
cage is left open at the shelter. Therefore, in the field returns are a priority and we feel that
giving the Animal Control Officers the tools they require to do an exceptional job will be very
beneficial.

No Kill Louisville will also maintain adoption websites to showcase adoptable pets to the
public. Petfinder.com is the most well-known pet adoption website, with more than 52 million
users every month. We feel it is very important to showcase all of our adoptable animals,
including those in foster care, on Petfinder.com and other pet adoption websites to maximize our
audience. The PetPoint database will automatically upload to some adoption websites but not
others. The Intake Team is expected to take high quality pictures of animals during the intake
process. These pictures may later be used on the adoption websites. Volunteers can supplement
the adoption pages with additional pictures, videos, and descriptive details.

Videos are an especially useful way to showcase adoptable animals. Potential adopters
can virtually meet the animal without having to leave their home. NKL plans to utilize this
technology as much as possible. Videos can help adopters look past physical appearances and
focus on the behavior and personality of the animal. This can increase adoptions for hard-to-
place animals. Volunteers will be the main source of video footage for adoptable animals. Videos
may also be used to serve an educational purpose. A video library can help foster caregivers, as
well as the general public, about common behavior problems, basic training, how to care for
bottle feeding babies, and more. This can supplement print material. The video library could be a
mixture of existing videos (used with permission) or created by shelter staff. A final purpose of
videos is for public relations. Videos can be used to recruit more volunteers, foster caregivers,
donations, or to address any concerns from the community.

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 No Kill Louisville is currently funding and overseeing a centralized lost and found
website, which should launch this summer. This website is a free service to the community. It
allows people in Louisville and surrounding counties to list lost, found, or sighted pets in order to
facilitate more reunions before an animal is brought to the shelter. Staff and volunteers will use
this site as another resource for reuniting lost pets with their families.

Our presence on Facebook.com is currently at nearly 15,000 supporters and will continue
to grow. We will continue to maintain this Facebook page to keep the community aware of
current promotional events and needs of the shelter.

We will also incorporate television media as a way to show featured adoptable animals
and to present current events and needs of the shelter.

Furry Features, a current electronic and print flyer of adoptable animals, will be
continued for the shelter.

In summary, technology will be used to efficiently manage day-to-day operations,

promote adoptions, encourage in-the-field returns, allow owners to search for lost pets, and
continuously promote shelter services, events, and needs. All of this will ultimately save more
animals by keeping them out of the shelter or quickly moving them out of the shelter.

ù. Proposer shall thoroughly describe the transition plan from the current provider to the
Proposer if awarded the contract. 

Before the start date of the contract, No Kill Louisville will primarily work on
transitioning shelter staff, converting to the PetPoint database, recruiting and training fosters and
volunteers, and repurposing the Manslick facility to better suit animal and the public¶s needs.
Additional tasks will include buying new supplies and/or asking for donations, transitioning
business material such as letterhead, and more.

Transitioning Staff

No Kill Louisville will require approximately four to six (4-Ë) weeks to complete the
hiring and training process for all staff. Anyone who does not reapply will be considered to be
resigning and will automatically be let go at the start date of our contract. Applications will be
made available on-line to the public. For the transition specifically, all potential applicants will
have one week to submit their application. One week will be needed for the No Kill Louisville
Board of Directors to go over applications and make a decision on whom to interview.
Preliminary staff training will take place over the course of two weeks, and employees will be
expected to report beginning on the start date of our contract.

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 No Kill Louisville will call on experienced volunteers to temporarily assist in running
day-to-day operations until full staffing is achieved. Current NKL board members are already
committed to assisting in this transition as volunteers.

Converting to PetPoint Database

Upon being awarded the contract, No Kill Louisville will immediately begin talks with
PetPoint representatives to obtain the database and to implement conversion of the current
Chameleon database. Chameleon will be maintained until all staff is trained to PetPoint. Because
Animal Control and business office (licensing) staff will need to learn how to use PetPoint as
well, they will be included in the training process of PetPoint. Once PetPoint is set up and data is
converted, Chameleon will no longer be used.

Recruiting and Training Fosters and Volunteers

We expect to receive an influx of new fosters and volunteers upon being awarded the
contract. We will begin recruiting for fosters and volunteers before the contract is awarded and
inform everyone that the arrangement is contingent upon No Kill Louisville receiving the
contract. We will have mass foster and volunteer orientation dates to ensure a large number of
people are trained in the needs of our community¶s animals.

Repurposing the Manslick Location

Until a new facility is built, we recognize the need to make the best of the current
Manslick location. Contingent upon the business office and dispatch¶s move to MetroSafe, we
will use the current business office, conference room, and management offices as a mini
adoption area. The adoptable dog kennel can be accessed through this area, the conference room
can easily be fitted with cat condos, and the current dispatch room can house adoptable puppies.
Current offices will be used as meet-n-greet rooms.

The business desk area can be used as the front desk for adoptions. Public bathrooms are
available here. The overall repurposing of this area will mostly require a thorough cleaning and
outfitting the rooms with appropriate furniture, supplies, and cages. However, because one of the
main goals of our repurposing of Manslick is to reduce cross-contamination by separating
populations and redirecting foot traffic, a large sink will need to be installed. There are two pairs
of bathrooms in this area and we will utilize one set of bathrooms as a washroom, where dishes
may be washed and basic supplies can be stored.

The other side of the building will be used for all animal intake. This area will include a
general intake office where paperwork can be processed and counseling can take place. It will
also include an exam room where the Intake Team will process all animals (give medical exam,
take pictures, and more as described in SOP). This area will also include holding areas for newly
admitted animals, separate areas for stray cats, a re-purposed groom room, and a general storage

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area. A ³cat exercise room´ will also be made available, so that animal care staff may ensure the
health of the cats by giving them a chance to be out of their cage on a daily and individual basis.

The current ³volunteer trailer´ will have two rooms outfitted for behavior assessments.
The trailer as a whole will be general purpose. Dog training, volunteer and foster orientations,
staff meetings and more can all take place here. The kitchen inside the volunteer trailer will be
used as a staff break room.

The current farm animal paddock will be updated with Diamond fencing placed over the
board fencing.

The vet building will be primarily used for spay and neuter surgeries and recovery. The
SPOT trailer may also be used for additional recovery and surgery space. Isolation of sick
animals will occur in the rooms of the ³vet trailer´, with separate rooms for sick cats and sick
dogs. A euthanasia room will also be in this trailer.

Animal Control will have full use of the quarantine building, including the unloading
garage and office space located in the north wing of quarantine. They will also have full use of
the additional office trailer located next to the vet trailer. The city should install wiring for ACO
computers in the officer space. The other office can be used as a locker room and/or meeting
room for Animal Control. NKL strongly suggests a bathroom is installed in this area as well for
the ACO use to prevent cross contamination.

New Supplies

The repurposing of the Manslick facility will also require some new supplies, such as
new cage banks for the isolation, new intake, and adoption areas, enough cleaning supplies for
each area to be self-sufficient, and more. Once No Kill Louisville is awarded the contract, we
will immediately compile and release a ³wish list´ of items to be donated or monetary donations
for ³big buck´ supplies. This will increase community involvement immediately and allow us to
move into the shelter well prepared

Assessing Current Animals

Animals currently housed at the Manslick facility will need to be assessed by our staff. At
the start of our contract, our staff will verify that all animals at the current Manslick location are
up-to-date on vaccinations, deworming, and other services provided during the intake process.
All animals will also be re-scanned for a microchip. All animals will be assessed for appropriate
placement (adoption, rescue, foster care, return to feral colony, or euthanasia). As we ³play catch
up´ and ensure placement for these animals, in addition to new animals, we will call on
experienced volunteers to help us in our transition.

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Cleaning

Initial cleaning of all areas of the shelter will be done top-to-bottom to give as fresh of a
start as possible in reducing disease in the shelter.

Transition to a New Shelter

We want to build a new state-of-the-art shelter that promotes a healthy, healing

environment for all animals. We have already made initial contact with the architects (Stoiber &
Associates) who have designed several animal shelters following the highest of standards
(Washington Animal Rescue League, for one). They are ready to work with us in designing and
building a new shelter as soon as we are able to begin.

Once being awarded the contract, we will quickly begin our capital campaign and begin to
work full-force towards the design of a new animal shelter. A new shelter will be a healthier
environment for animals, which will save time and money trying to treat animals that become ill
during their stay. A shelter designed with intake, lost and found, medical care, and adoptions in
mind from the very beginning will also serve our purposes well. There is no doubt that a new
shelter needs to be built, and we intend to see the best of shelters built here in Louisville.
Because the Newburg location is limiting in how much additional building can be done, we will
choose a new location for the full animal shelter complex, supplementing the Newburg location
with additions as needed. This will be a very positive step for the community and for the
animals.

No Kill Louisville Fundraising Plan for New Shelter

The recent audit of Metro Animal Services states that the agency¶s Manslick Road
facility, which houses the majority of animals in the city¶s care, should be ³abandoned as swiftly
as possible.´ The 45-year-old facility is lacking in heating, ventilation, air-conditioning, exhaust
and drainage systems. Additionally, air quality is ³substandard, causing an unhealthy
environment for both animals and staff, and a very unpleasant environment for the visiting
public,´ the audit indicates, ³the facility creates a substantial risk of widespread disease
transmission.´

No Kill Louisville proposes a fundraising plan that includes but not limited to a capital
campaign to raise five million ($5m) dollars to build new facilities on available land at the
current Animal House facility or at a new strategic location. The new state-of-the-art facility will
be a ³one stop shop´ that will include a comprehensive medical wing, adoptions, intake and
more, with the ability to house over 350 animals in a safe, secure, and healthy environment.
These facilities can serve the citizens well and provide ³best practices´ for our shelter peers
throughout the country.

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 The Capital Campaign for a permanent shelter and clinic will collectively showcase this
community¶s willingness to progressively protect and ethically treat the pet population of Metro
Louisville.

With input from city leaders, area rescue groups and citizens, No Kill Louisville will lead
the effort to construct new facilities that will lay the foundation in regaining the public¶s trust. To
date, there are more than seventy capital campaigns in Louisville. There are many opportunities
for No Kill Louisville to seek private dollars to not only fund construction, but also create a
substantial endowment to maintain the facilities with little to no-cost to tax payers.

It is our vision that no healthy, adoptable animal will be euthanized in Louisville due to
lack of space. New facilities will:

d increase public confidence

d rescue adoptable animals
d reduce number of unwanted puppies and kittens through affordable spay/neuter programs
d reduce taxpayer cost for animal control
d allow immediate treatment of animals that have been injured or sick with an onsite
technologically advanced clinic to diagnose and treat ailing animals
d separate healthy animals from sick animals reducing spread of disease
d provide proper education to members of the general public about responsible pet
ownership

This all-in-one facility will serve as a community asset that everyone can take ownership
in and support. The No Kill Louisville Animal Shelter will keep taxes down for animal
control and will provide an opportunity to maximize a public/private partnership tool that
benefits everyone for the greater good.

Capital Campaign will concentrate mostly on Brick and Mortar (over 50%), Site Prep
(5%), Planning and Design Work (5%), Equipment (15%) and Endowment/Maintenance
(25%)

Within thirty to sixty (30-Ë0) days of assuming operations and gaining the public¶s trust,
No Kill Louisville will:

d Make the case for support

d Recruit and enlist campaign leaders from the community
d Identify major donors
d Strategically plan campaign goals and timelines
d Begin silent phase of campaign

In addition to a capital campaign, No Kill Louisville already has in place funds and
fundraising activities to generate support.

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 d Million Mutt March
d Pet Angel Tree Program
d Gift of Love
d Hogs for Dogs Poker Run

. Staffing

a. Proposer shall include a list of proposed staff positions if awarded the

contract.

Board of Directors ± for oversight and guidance; all volunteer

Director ± 1

Business manager ± 1 part time

Administrative assistant (assists Director and Business Manager) ± 1 part time or volunteer

Intake Team ± 7 members

4 ± full time employees (preferably 2 will be vet techs)
2 ± part time employees
1 ± team leader

Animal Care ± 11 full time staffers

(focused only on cleaning/socializing/medical)
2 ± managers (1 coordinator, 1 assistant coordinator)
5 ± animal care specialists at Manslick
2 ± animal care specialists at Newburg
2 ± overnight animal care specialists

Adoption Coordinators ± Ë (4 full time, 2 part time) ± one person will identified as a lead
3 ± at Manslick
3 ± at Newburg

Rescue Coordinator ± 1

Foster/Volunteer Coordinator ± 1

Behaviorist ± volunteer supported until funds allow full time staffer

Vets ± 2 full time vets, one to handle ³herd health´ and the other to perform spay/neuter
surgeries. These vets will rotate duties every 3 months.

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Vet Technicians ± 4 total. One vet tech (rotates) helps with intakes and the others help with herd
health/surgeries. We will also actively accept internships from Brown Mackie students, or
students in similar veterinary technician programs.

b.List the total number of staff.If particular staff with certifications and
qualifications directly related to this proposal are to be used in the
performance of services under the contract, specify the proposed job
titles and qualifications of said personnel.


åå Staff Members

Director ± 1

p Bachelor¶s degree
p Experience in running an animal shelter or rescue
p Excellent communication skills with staff, public, and volunteers
p Strong desire to operate a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Administrative assistant ± 1 part time or volunteer

p High School education

p Have a working knowledge of computer programs, including but not limited to
Word and Excel.
p Good communication skills
p Good follow-through and organization
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Business Account ± 1 part time

p Bachelor¶s degree
p Previous experience as an accountant in a small business or non-profit setting
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Intake Team Leader ± 1

p High School education

p Previous supervisory or leadership experience
p Good communication skills ± with public and staff
p Good working knowledge of dogs and cats
p Ability to be objective
p Ability to delegate
p Organized

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 p Good problem solving skills
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Intake Team ± Ë

p High School education or GED

p Good communication skills with public and staff
p Good working knowledge of dogs and cats
p Comfortable in working with dogs and cats with varying behavior, including but
not limited to fractious, frightened, feral, and friendly animals.
p Open to handling a variety of ³other´ animals
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Animal Care Team Leader ± 1

p High School Graduate

p Previous supervisory or leadership experience
p Comfortable working with animals
p Ability to be objective
p Ability to delegate
p Good communication skills with staff
p Ability to do physical labor, work on feet during majority of shift, and lift up to
fifty (50) pounds
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Animal Care Team Leader Assistant - 1

p High School Education

p Comfortable working with animals
p Ability to be objective
p Ability to do physical labor, work on feet during majority of shift, and lift up to
fifty (50) pounds
p Ability to temporarily fill in for Animal Care Team Leader
p Good communication skills with staff
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Animal Care Team ± 9

p High School Education or GED

p Comfortable working with animals
p Ability to do physical labor, work on feet during majority of shift, and lift up to
fifty (50) pounds

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 p Good communication skills with staff and public
p Good working knowledge of dogs and cats
p Good observational skills
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Adoption Coordinators ± Ë

p High School Education or GED

p Comfortable working with animals
p Excellent working knowledge of dogs and cats
p Excellent communication skills with staff and public
p Ability to delegate tasks to volunteers
p Organized
p Ability to work independently and as a team
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Rescue Coordinator - 1

p High School Education or GED

p Excellent communication skills with staff, volunteers, and rescue organizations
p Very organized
p Ability to work independently
p Ability to delegate tasks to volunteers
p Working knowledge of computers
p Good working knowledge of dogs and cats
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Volunteer/Foster Coordinator ± 1

p High School Education or GED

p Excellent communication skills with staff, volunteers, and public
p Organized
p Excellent working knowledge of dogs and cats
p Comfortable speaking in front of groups
p Ability to delegate tasks to volunteers
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Veterinarian ± 2

p Doctorate of Veterinary Medicine

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 p Licensed to practice in Kentucky
p Ability to supervise veterinary technician staff
p Ability to stand for majority of shift
p ³Herd Health´ knowledge
p Knowledge of best practices in cleaning protocols
p Excellent communication skills
p At least 5 years of experience as a practicing veterinarian
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

Veterinary Technicians ± 4 (this includes 2 for the intake team ± listed in the number above)

p Certified Veterinary Technician

p Ability to stand for majority of shift
p Ability to lift up to fifty (50) pounds
p Good communication skills
p Strong desire to create a shelter in which no adoptable pet is killed, and an
understanding of the ³No Kill Equation´

c.If any of the staff shall be comprised of volunteers, specify the number

and duties and the plan to assure that sufficient staff will be available
daily to fulfill all responsibilities of the Contractor.

We will not use volunteers as the foundation of our shelter operations but rather as a
supplement to further improve and grow our shelter. Volunteers will be used to expand the
abilities of our staff. They will check in with adoption staff and will be assigned to a project
based on the needs of that particular day. By assigning volunteers to staff, we will empower
employees so they can get more of the help they need. This will also create an atmosphere that
seeks to unite employees and volunteers for a common cause.

There is one exception to the above. The one, key position that will be solely volunteer
supported is the behavior assessment position. If and when funds allow, this position will be
transitioned to a paid position. Because four volunteers have already been trained by a national
group to do behavior assessments for the Rescue Waggin¶ program, and considering the
willingness of other volunteers to become trained in evaluations, we feel that this task will be
well-supported by volunteers. Future plans include getting adoption staff trained to do behavior
assessments as well so that they can help when needed.

In addition, No Kill Louisville has several volunteer committees already in place to assist
the Board of Directors, shelter director, and shelter staff in achieving its goals. They are:

´&   ± to fund projects for shelter/No Kill Louisville; including funding
for a behaviorist, plans to buy laptops and scanners for all Animal Control Officers, to fund
additional spay/neuter surgeries for the public, to fund and supplement the pet food bank, and
any other shelter improvements.

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,  ± this group¶s focus is on increasing the number of pets, both owned
and unowned, that are spay/neutered. This includes the 28 Days of Spay and other programs.

-
,!
  ± this group will continue their efforts to recruit and organize
volunteers and fosters for all rescues and shelters in need and will work directly with the
volunteer/foster coordinator at the shelter to improve this effort

.# 
  ± organizes the Million Mutt March and Dog Days of Derby in an
effort to raise community involvement and awareness while adopting out more pets

 
".
/  ± this team works on our yearly fundraising calendar as
well as our Angel Tree program which provides much needed items for all our area shelters and
rescues; the committee also handles our No Kill Louisville booth at events

"!/'  ± this group, run by two of our board members, helps people keep
their pets by making it possible for those who have hit hard times to utilize the food bank. We
also reach a population who either cannot afford to spay/neuter their pets or don¶t know where to
go to do so. To use the food bank, residents must spay/neuter their pet within a certain period of
time. We also work with the Shamrock Foundation and our own spay/neuter committee to
provide free or low cost surgeries to those pet owners who cannot afford to spay/neuter their
pets.

d.Describe the prerequisites to any staff, employee or volunteer, actually

performing duties, i.e. training, education, and experience for each
type of position.

Please see above Section 8b for education and experience required for staff.

Specialized staff training will include but is not limited to:

p All staff will be trained in emergency/disaster preparedness.

p The Intake Team will be trained to perform basic medical examinations and to
report any potential indications of illness to a certified veterinary technician or a
veterinarian (two ³vet techs´ are on the intake team).
p The Animal Care Team will be thoroughly trained in appropriate cleaning
protocols by No Kill Louisville. (See SOP)
p All staff will go through a basic animal handling training for dogs and cats to
ensure staff safety.
p All staff (including Animal Control Officers and any Business Office personnel)
will be trained in the use of the PetPoint database.
p All staff will be trained in appropriate customer service.
p Adoption Coordinators will receive training in approving or denying applicants.
p Adoption Coordinators may later be trained to perform ³Canine-ality´ and
³Feline-ality´ assessments for the Meet Your Match program.
p A copy of the shelter¶s Summary of Policies and Procedures (SOPs) will be given
to all staff members.

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 Volunteers will receive general information about the policies and practices of the shelter
at an orientation. Volunteers will receive a copy of the volunteer handbook. Volunteer hands-on
training will take place in small groups at the shelter with the volunteer coordinator. Volunteers
may be trained to handle adoptable animals, assist with cleaning, assist with adoptions, and
more.

Fosters will receive general information about the policies and practices (foster-related
especially) of the shelter at an orientation. Specialized foster training classes may be held, such
as how to care for infant puppies and kittens, how to care for a contagious animal, and more.
Fosters will receive a copy of the volunteer handbook.

e. If it is necessary for Proposer to hire staff in order to fulfill the terms of this agreement,
proposer shall interview and thoroughly consider qualified LMAS employees for the positions.

Yes, we agree to include current LMAS staff as part of our pool of potential employees
giving those who want to apply thorough consideration.

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o. Budget
Proposer shall submit a proposed budget as well as indicate the total annual
cost to provide the services contemplated.

Please see attached Appendix 3 if viewing electronic version.

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Y .{ationally Recognized Standards
a. Describe the use of which you make of any protocols, operational
guides, training guides, etc. which are promulgated by a nationally
recognized organization.

d Our SOPs are modeled (with permission) from a sample SOP written for a Texas animal
control shelter by Nathan Winograd, the foremost expert in building No Kill
communities.
d Our approach to animal sheltering is nationally recognized as the ³No Kill Equation´,
which cities and communities across the country have successfully implemented to
achieve No Kill and save every adoptable animal.
d Our emergency/disaster preparedness training will be in accordance with (or given
directly by) the Humane Society of the United States (HSUS), a national organization
that is recognized for its disaster preparedness training and services.
d Our adoption application follows a model supported by the American Society for the
Prevention of Cruelty to Animals (ASPCA). The ³Meet Your Match´ program, which
helps adopters find pets that best match their lifestyle through behavior assessments and
adopter surveys, was designed by this national organization. The conversation-based
adoption application model we have chosen is also a model that the ASPCA encourages.
d The ASPCA¶s ³SAFER´ behavior assessment is our primary model. This ³graded scale´
assessment (not a pass/fail test) serves as a way to better match an animal to a new home.
d Our stance on trap-neuter-return as a humane method of population control for feral cats
is nationally endorsed by the ASPCA, HSUS, the No Kill Advocacy Center, the
American Humane Association, Alley Cat Allies, and Best Friends Animal Society.
d Our cleaning protocols and repurposing of the Manslick location are based on research
articles through the UC Davis Koret Shelter Medicine Program. Future plans include
consultation with this program to ensure we are not overlooking any aspect of sanitation
in our shelter.
d The use of ³feral cat dens´(from Animal Control Equipment and Services) to reduce
stress in feral or extremely frightened cats is encouraged by the UC Davis Koret Shelter
Medicine Program and prominent feral cat groups, such as the national organization Ally
Cat Allies.

b. Indicate your willingness to participate in a biennial inspection program conducted by a

nationally recognized humane organization. Has your organization previously participated in
such an inspection?

No Kill Louisville agrees to participate in a biennial inspection program but asks that it is
conducted by a group that is a friend to the No Kill model. We have not participated in this type
of inspection before because we are just a little over a year old.

YY.Pending Litigation

(section added by {KL)
No Kill Louisville has no pending litigation.

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