Scribd Logo
Upload

Welcome to Scribd!

  • 71 views

    RCRM - Customer Success Associate (CSA) - Writeup

    Uploaded by

    SANKARPUR NETAJI SPORTING CLUB
    Recruit CRM is a remote customer success company seeking 12 fresh graduates for customer service roles. Responsibilities include managing client questions, identifying needs, and ensuring excellent customer experiences. The initial training period pays 12,000 INR/month. After training, roles pay 500,000-750,000 INR annually plus performance bonuses, depending on the shift (Europe, Asia, America, or Middle East). Training begins immediately after graduation or exam completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    RCRM - Customer Success Associate (CSA) - Writeup

    Uploaded by

    SANKARPUR NETAJI SPORTING CLUB
    71 views3 pages
    Recruit CRM is a remote customer success company seeking 12 fresh graduates for customer service roles. Responsibilities include managing client questions, identifying needs, and ensuring excellent customer experiences. The initial training period pays 12,000 INR/month. After training, roles pay 500,000-750,000 INR annually plus performance bonuses, depending on the shift (Europe, Asia, America, or Middle East). Training begins immediately after graduation or exam completion.

    Original Title

    RCRM - Customer Success Associate(CSA)-Writeup

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Recruit CRM is a remote customer success company seeking 12 fresh graduates for customer service roles. Responsibilities include managing client questions, identifying needs, and ensuring excellent customer experiences. The initial training period pays 12,000 INR/month. After training, roles pay 500,000-750,000 INR annually plus performance bonuses, depending on the shift (Europe, Asia, America, or Middle East). Training begins immediately after graduation or exam completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    71 views3 pages

    RCRM - Customer Success Associate (CSA) - Writeup

    Uploaded by

    SANKARPUR NETAJI SPORTING CLUB
    Recruit CRM is a remote customer success company seeking 12 fresh graduates for customer service roles. Responsibilities include managing client questions, identifying needs, and ensuring excellent customer experiences. The initial training period pays 12,000 INR/month. After training, roles pay 500,000-750,000 INR annually plus performance bonuses, depending on the shift (Europe, Asia, America, or Middle East). Training begins immediately after graduation or exam completion.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Exciting Career Opportunity in International Customer Success!

    Who We Are:

    Recruit CRM is a fully remote SaaS (Software as A Service) company. We are dual headquartered in
    New Jersey (USA) and Pune (India). We are growing 150% YoY and have customers across 75+
    countries.

    Our software is the highest ranked product in its category on Gartner and we have been recognised as
    the frontrunner in the recruitment agency software category by GetApp and Software Advice. We are a
    team of 70 folks now and we plan to ramp up to 100 by the end of 2022.

    Our Strengths:

    ● Young and helpful team


    ● Diverse culture – teammates across 20+ states
    ● Totally remote work with flexible hours
    ● ESOP Options
    ● Attractive package
    ● Overall an objective to create wealth for our team members.

    Read more about us at www.recruitcrm.io


    Our reviews on glassdoor: https://bit.ly/3H6ZBoj

    TA Team

    Sanghmitra Gupta sanghmitra@recruitcrm.io


    Baisali Biswas baisali@recruitcrm.io
    Colet Coelho colet@recruitcrm.io

    Page 1/3 30/03/2022


    So, what is this role all about?

    Exceptional customer service is a reflection of our brand, mission and values. We are looking for individuals
    who will deliver exceptional customer service to ensure that clients always leave “Wow, that was amazing!”
    feeling after every interaction with us.

    Key Responsibilities:

     Manage incoming client questions over text & video calls


     Identify and assess customer needs & communicate them with the rest of the team ·
     Handle user issues, deliver solutions and alternatives workarounds to help them achieve their goals
    & then follow up to ensure success.
     Follow communication procedures, guidelines and policies
     Build relationships and trust with customers through engaging conversation.
     Go the extra mile to engage customers feel like this is the best service they have ever received.

    Who can apply?

    Only freshers finishing their graduation/post-graduation in the year 2022 – B.Com / BSc / BA / BBA / M.Com
    / MSc / MA / MBA & any similar fields should apply.

    Number of Positions: 12

    Selection Process & Package

     Online Test
     Pre-Placement Talk
     Assignment
     Interview with the Director of Customer Success
     Final Interview with the Founder

    Training period: 3 Months


    Type: Full time
    Working hours: 8 hours 30 minutes/Day for 5 Days a Week
    Stipend: INR 12,000 per month

    After the initial 3-month training period where you will be doing our main Europe shift, you will be
    moved to one of our 5 core work shifts:

    1) Europe - Noon - 10 pm Monday - Friday


    2) Asia Pacific - 6 am - 4 pm Monday - Friday
    3) Half North America - 4 pm - 2 am Monday - Friday
    4) Full North America - 8 pm - 6 am Monday - Friday
    5) Middle East - 10 am - 8 pm Sunday - Thursday

    All shifts except the North America Shifts have the same salary package: INR 500,000 p.a. Base Salary +
    100,000 Performance Based Pay paid out every quarter.

    Page 2/3 30/03/2022


    Exceptions:

     Folks working the Full North America Shift will get an additional night shift allowance of 50%
    making their base pay INR 750,000 p.a. + 100,000 Performance Based Pay.
     Folks working the Half North America Shift will get an additional night shift allowance of 20%
    making their base pay INR 600,000 p.a. + 100,000 Performance Based Pay.

    Joining Date

    Join us immediately after the training period or on completion of your exams whichever is earlier.

    Location

    Anywhere - we are a fully remote company and thus, you can work from anywhere as long as you have
    a computer with internet access.

    Where to apply?

    Kindly use this link to apply directly on our portal*


    https://recruitcrm.io/apply/16486231314010015555TDl

    And Finally

    Best Wishes from Recruit CRM!


    End of Doc

    Page 3/3 30/03/2022

    You might also like