BJMQ 3113 QUALITY MANAGEMENT SYSTEM

FIRST SEMESTER 2020/2021 (A201)

INDIVIDUAL ASSIGNMENT

QUALITY MANAGEMENT SYSTEM AUDIT

GROUP A

PREPARED BY MAIZURAH BINTI ABDULLAH

MATRIC. NO 261400

PREPARED FOR DR. ROSMAN BIN ITENG

SUBMISSION 23 DECEMBER 2020

DATE
1.0 AUDIT PLAN

LUSCIOUS BITE DETAIL REMARK

AUDIT PLAN DETAIL

AUDITOR TEAM RAINBOW ENTERPRISE The auditee will

DETAILS  Mohamad Izzat bin Ismail
query and
(CEO)
negotiate issues
 Muhamad Azrie bin Abdullah
prior to accepting
Tahir (Finance Manager)
the audit plan.
 Nur Izzati binti Badrul Hisham
(Human Resource Manager )
 Siti Hanisah binti Ramdan
(Marketing and Sales Manager)
 Siti Nor Afifah binti Oden
(Production and Operation
Manager)
 Maizurah binti Abdullah
(Quality Control Manager)
AUDITEE TEAM G5 DESIGN ENTERPRISE The auditor will
DETAILS  Puh Kah Man (Operation clarify details
Department) with the auditee
 Soh Yi Yi ( Human Resources before the
Department) auditor proceed.
THE LOCATION TO BE Online Audit via Webex This location are
AUDITED agreed upon by
both parties.
PURPOSE To evaluate the effectiveness of quality -
plan
and supporting programs.
THE SCOPE OF THE  Quality Manual This includes a
AUDIT  Gantt Chart and business flow summary of the
 From Clause 1 until Clause 10 areas
 Quality Procedure to be audited and
 Actions Risk and Opportunities the
 Documented Information references
 Work Instruction against
 Purchasing and Warehouse which the auditee
 Draft Report Preparation will
 Other be assessed for
 Date, Pages Number, Issue, compliance.
Revision and Reference Code
AUDIT CRITERIA  Customer Requirement The auditor will using
 ISO 9001: 2015 the three criteria when
 Just Go Eco Enterprise quality the audit are process.
management system (QMS)

OBJECTIVE  To determine readiness for the annual -

G5 Design Enterprise audit.

THE SCHEDULED TIME Date to Audit: 14 Dec 2020 Both parties are
PROPOSED DURATION Time to Audit: 9.00pm understand and agree
OF THE AUDIT
Duration of The Audit: 2 hours on the time and likely
duration of the audit.

1.1 AUDIT AGENDA

 TIME ACTIVITY AUDITOR AUDITEE
TEAM TEAM

9.00-9.20 Opening online meeting via All All

Webex.
9.20- 9.50 Understanding and Preparation All All

9.50-10.30 Audit area quality manual All All

10.30-10.40 Collect the audit checklist from All All

each members
10.40-10.50 Audit draft report preparation All All

10.50 -11.00 Closing meeting All All

2.0 AUDIT NOTIFICATION

Dear G5 Design Enterprise,

I hereby wish to inform you that our company which is Rainbow

Enterprise internal audit team will be conducting on the quality
management system of your company on 14 December 2020 at 9.00
pm by online audit via Webex.
The purpose of this audit is to examine and review your
capability to execute the proposed contract we intend to
you.

I as a Quality Control Manager for Rainbow Enterprise will take the

responsibility to audit your company work instruction review of
model house, packaging and customer feedback. I am sure this
exercise will be useful for your company besides us. There should be
no restriction or limitation through the scope of these audits and in
whatever for the circumstances, the internal audit staff shall have
unrestricted access to all company records, property and personnel.

The audit is schedules are approximately to take around 2 hours to

complete and for any weakness in the system, we will discuss them with
you together through solution or recommendations.

In order for us to work as efficiently as possible, it is understood about

your co- operations greatly appreciated.

Enclosed here with is the scope of audit for your information.

Thanks and regards

Auditor,

Maizurah
(MAIZURAH BINTI ABDULLAH)
3.0 AUDIT CHECKLIST

Department/Process: Operation

Work Instruction

Procedure Ref.: GDE/WI/001 (Issue: 00, Page 3/5)

No Checklist Y N Notes/Remarks

2.0 Review of Model House

1. Do employees follow each step / The workers should be consider
of standard work instructions? in the scope of the quality
management systems
because the employee have their
division of the tasks that need to
be done such as the
distribution of resources,
cutting, assemble, construction
and packaging to produce a
model house. Furthermore,
compliance should be followed
by all employees during
work.
2.0 Review of Model House
1. What happened to the product / The finished or the diagram of
that emerges at the end of a model house will be taken of
manufacturing process? marketing manager to promote
the product to market, enlarge
the market and attract the
potential customers.
2. Do outputs include or reference / The reference monitoring and
monitoring and measuring measuring methods and acceptance
methods and acceptance criteria criteria are not mentioned in
as applicable? review of model house.
Department/Process: Operation

Work Instruction

Procedure Ref.: GDE/WI/001 (Issue: 00, Page 4/5)

No Checklist Y N Notes/Remarks

3.0 Packaging
1. Is the packaging area clean and / GD 5 Enterprise implement
tidy? cleaning schedules and stock
rotation procedure.

2. Is the packaging being used / GD 5 Enterprise did not mention

correct, GMO, organic , storage the detail requirement of a product
instructions , weight, product before packaging.
type etc.
 Department/Process: Operation

Work Instruction

Procedure Ref.: GDE/WI/001 (Issue: 00, Page 5/5)

No Checklist Y N Notes/Remarks

4.0 Customer Feedback

1. Is there a procedure/system as / There is a procedure for
guideline to conduct customer customer satisfaction surveys.
satisfaction surveys?

4.0 Customer Feedback

1. Are customer satisfaction / Once, a year. Each time, GD 5
surveys conducted in periodical Enterprise will select typical
manner as required? How many customer s for the survey and
times a year? Is there evidence of collect actual feedback, survey
implementation? questionnaire and internal
performance. Records are
available.
2. Are there follow up actions for / Results of follows up are
improvement after the survey? documented with an improvement
action plan.

4.0 AUDIT EVIDENCE

Evidence 1 : G5 Design Enterprise did not mention the reference monitoring and
measuring methods and acceptance criteria for final product in GDE/WI/001.
Evidence 2: G5 Enterprise did not mention the detail requirement of product in work
instruction like the storage instructions, weight, product type in work instruction
GDE/WI/00.

5.0 NON-CONFORMITY REPORT/CORRECTIVE ACTION REPORT (NCR)

 CORRECTIVE ACTION REQUEST

Dept / Process Operation CAR No. 001

Work Instruction Review of Model House Date 18 December 2020
Non-conformance:
It was noted that the Operation Department of G5 Design Enterprise did not
mention the reference monitoring and measuring methods and acceptance criteria
for final product in GDE/WI/001.

Auditor: Maizurah binti Abdullah Auditee: Pun Kah Man

Investigation / Cause:
G5 Design Enterprise did not mention the reference monitoring and measuring
methods and acceptance criteria for final product in GDE/WI/001.

Auditee: Pun Kah Man

Corrective Action: Preventive Action:
G5 Design Enterprise will write G5 Design Enterprise will be more careful
clearly all the information about the when preparing the work instructions and
reference monitoring, measuring be more alert about the detail that need to
methods and acceptance criteria on state on work instructions.
work instructions GDE/WI/001 .

Implementation / Completion Implementation / Completion Date:

Date: 19 December 2020 19 December 2020

Auditee: Pun Kah Man Auditee: Pun Kah Man

Verification:
The answer for the investigation is satisfactory and the answers for preventive and
corrective action are acceptable.
Status : ( ) Open ( / ) Close
Not satisfactory Satisfactory

Auditor: Maizurah binti Abdullah New CAR No. : -

 CORRECTIVE ACTION REQUEST
Dept / Process Operation Department CAR No. 002
Work Instruction Packaging Date 18 December 2020
Non-conformance:
It was noted that the Department of G5 Enterprise did not mention the detail
requirement of product in work instruction like the storage instructions, weight,
product type in work instruction GDE/WI/001 .

Auditor: Maizurah binti Abdullah Auditee: Soh Yi Yi

Investigation / Cause:
G5 Enterprise did not mention the detail requirement of product like storage
instructions, weight , product type in work instruction GDE/WI/001.

Auditee: Soh Yi Yi
Corrective Action: Preventive Action:
The Production Department G5 Enterprise will provide more training for
of G5 Enterprise will the production department to improve their
mention the detail knowledge about production such as the
requirement of product in information needed in work instructions to
work instruction. prevent this mistake happen again.

Implementation / Implementation / Completion Date :

Completion Date : 19 December 2020
19 December 2020
Auditee: Soh Yi Yi Auditee: Soh Yi Yi
Verification:
The answer for the investigation is satisfactory and the answers for preventive and
corrective action are acceptable.
Status : ( ) Open ( / ) Close
Not satisfactory Satisfactory

Auditor: Maizurah binti Abdullah New CAR No. : -