SENIOR HIGH SCHOOL

11
Quarter 1
Week 2
Cordova National High School
Technical-Vocational Livelihood (TVL)
Information and Communications Technology

Computer Systems Servicing NC II Quarter 1 Week 2

Applying Quality Standards
Technology and Livelihood Education – Grade 11
Computer Systems Servicing NCII
Quarter 1- Module 2: Applying Quality Standards

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Borrowed materials (i.e., songs, stories, poems, photos, brand names, trademarks,
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them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

DEVELOPMENT TEAM OF THE MODULE

Writer : Gerald T. Taraya

Editor : Jose Garry R. Napoles
Reviewers : Analorgie D. Destacamento
Chito R. Villacampa
Pelagio O. Calida Jr.
Illustrator : Maribell J. Fuentes
Layout Artist : Maribell J. Fuentes
Management Team:
Schools Division Superintendent : Marilyn S. Andales
Assistant Schools Div. Superintendent : Leah B. Apao
: Ester A. Futalan
: Cartesa M. Perico
Chief Education Supervisor, CID : Mary Ann P. Flores
Education Program Supervisor, LRMDS : Isiash T. Wagas
Education Program Supervisor, TLE : Jose Garry R. Napoles

Department of Education – Regional Office 7

DepEd-Division of Cebu Province
Office Address : Sudlon, Lahug
Cebu City Telephone Nos. : (032)255-6405
E-mail Address : cebu.province@deped.gov.ph
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Learning Outcome 1
ASSESS QUALITY OF RECEIVED MATERIALS
Objectives
At the end of this module, you are expected to:
1. choose materials used in specific projects;
2. know the characteristic of the material to be considered before working with
certain projects;
3. check the received materials against workplace standard and specification;
and
4. identify and isolate faulty materials related to work.

Multiple Choice

Directions: Read each item carefully and write the correct answer on a separate sheet
of paper.

1. The most important factor one has to consider when choosing materials to buy.
a. Quality b. Reliability
c. Suitability d. Cost
2. It doesn’t mean that you will choose for the less expensive one and exclude the
quality.
a. Quality b. Reliability
c. Suitability d. Cost
3. It means that you can be sure that it will perform its function well, will operate safely
and will give the best it could give.
a. Quality b. Reliability
c. Suitability d. Cost
4. Paolo is planning to build a gaming pc. He chooses the materials which are very
necessary to make his project possible. He makes a list of products/materials to
buy and crosses-out those which are not of use. What characteristic in choosing a
material observed?
a. Quality b. Reliability
c. Suitability d. Cost
5. All of the following are the characteristics of materials to be most considered
before working with certain projects except one.
a. Quality b. Cost
c. Reliability d. Design
6. A person or entity that is the source of goods and services.
a. Purchase order b. Inventory Form
c. Delivery Note d. Supplier

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 7. A detailed, itemized list, report, or record of things in one’s possession, especially
a periodic survey of all goods and materials in stock
a. Quotation b. Inventory Form
c. Document d. Delivery Note
8. Marta, ordered android phone online and chose Cash on Delivery mode of
payment. At the delivery, she unboxed the item in front of the delivery boy and
discovered that the item was broken. What should she do?
a. Pay the Item delivered c. Return the item to the delivery boy
b. Receive the item d. Call a police
9. Which of the following is not a document for issuing inventory?
a. Requisition Note c. Transfer Note
b. Returned Note d. Purchase Order
10. The cost of material is also considered when buying or selecting materials for
specific project. The amount may vary but never take for granted the quality and
the reliability of the material.
a. True b. False
c. Maybe d. It depends

Situation:
Your neighbor is planning to build a Personal Computer for school and office use. As an ICT
student he seeks advice and assistance from you to canvass computer parts in three different
suppliers/store.
Directions: Your task is to canvass at least 5 computer parts in three different stores and
determine its possible cost. Use the internet/magazines/advertisement in newspapers
to determine its cost. Use the given table below for this activity. Use sheet of paper.

Computer Name of Supplier & Price

Parts Store Price Name of Store Price Name of Store price Name of
Supplier Supplier Supplier

Directions:
You are the computer technician in your area. One day, your neighbor asks you to repair his
personal computer. After your thorough examination of his computer unit you found out
that the Motherboard and Hard disk of his PC needs replacement. Likewise, as computer
technician you have to convince him to buy and replace the defective components. Thus, you
prepare a canvass of the price, specifications/features and even list the name of the stores and
the locations where to buy the product. Browse the internet, look for magazines or
advertisement in newspaper in finding possible store selling the item and
use the given table as your sample template.
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 SUPPLIER NUMBER 1

Name of Store: Location:

1.Motherboard Specification:
Unit Cost P___________ Brand:
2. Hard disk Specification:
Unit Cost P___________ Brand:

SUPPLIER NUMBER 2

Name of Store: Location:

1.Motherboard Specification:
Unit Cost P___________ Brand:
2. Hard disk Specification:
Unit Cost P___________ Brand:

SUPPLIER NUMBER 3

Name of Store: Location:

1.Motherboard Specification:
Unit Cost P___________ Brand:
2. Hard disk Specification:
Unit Cost P___________ Brand:

Characteristics of Materials Used in Specific Projects

These are the factors that must be taken into consideration when choosing the right
material for their components and assemblies.
A. Selection of material
Material selection is one of the most common tasks for design
engineering. The ability to assess the material's impact on the performance of a product
is crucial for reliable performance. Sometimes, buyers are also considering the label or name
of the company which are producing great quality of materials and are known in the market.
Examples are the name HP for printer and Intel for some computer hardware.
B. Testing of material
The testing of material properties is widely understood to be the key to
obtaining data for a project, performing failure analysis, or understanding material
interactions. Material testing also provides information on the quality of incoming and
outgoing products. Inspection test equipment and techniques are demonstrated for a wide
range of materials and assemblies during the class. This provides the participants with both
knowledge of the common failure modes.

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C. Cost of material
The cost of material is also considered when buying or selecting materials for a
specific project. The amount may vary but never take for granted the quality and the
reliability of the material. Will you buy material which is less expensive but worst quality?
Will you buy material which you cannot afford? People look for places which can meet their
standards and right cost for materials to buy.

Characteristic of the materials to be considered before working with certain project

Quality
This is the most important factor when choosing materials to buy.
Products with good quality are long-lasting and safe to use because you know that it follows
certain standards before being commercialized.

Reliability
It means that you can be sure that it will perform its function well, will
operate safely and will give the best it could give.

Suitability
Choose the materials which are very necessary to make the project
possible. Making a list of products/materials to buy is a good trait of a wise consumer.
Products which are not to be used must be crossed out.

Cost
It doesn't mean that you will choose for the less expensive one and
exclude the quality. Low cost means you can afford to buy the materials without hurting your
pocket and assure better quality.

Movement of Materials in a Business

1. Purchase requisition
2. Purchase order
3. Goods received Note
4. Materials requisition note

5. Materials transfer note

6. Materials returned note.

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 Sample Illustration of Movement of Materials in a Business

Procedures for ordering, purchasing and receiving materials

The flow and proper records must be kept of the physical procedures for
ordering and receiving a consignment of materials to ensure that:
enough inventory is held
there is no duplication of ordering
quality is maintained
there is adequate record keeping for accounts purposes

The procedures for ordering, purchasing and receiving materials includes:

A. Documents for ordering, purchasing and receiving of materials

1. Purchase order

The purchasing department draws up a purchase order which is sent to the

supplier. Copies of the purchase order must be sent to the accounts department and the
storekeeper (or goods receiving department).
2. Quotation
The purchasing department may have to obtain a number of quotations if a
new inventory line is required, the existing supplier's costs are too high or the existing
supplier no longer stocks the goods needed.

3. Delivery note
The supplier delivers the consignment of materials, and the storekeeper signs a
delivery note for the carrier. The packages must then be checked against the copy of the
purchase order, to ensure that the supplier has delivered the types and quantities of materials
which were ordered.
4. Goods received note
If the delivery is acceptable, the storekeeper prepares a goods received note
(GRN). A copy of the GRN is sent to the accounts department, where it is matched
with the copy of the purchase order. The supplier's invoice is checked against the purchase
order and GRN, and the necessary steps are taken to pay the supplier.
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B. Documents for issuing inventory

1. Materials requisition note

Materials can only be issued to production departments against a
materials requisition. This document must record not only the quantity of goods issued, but
also the cost center or the job number for which the requisition is being made. The materials
requisition note may also have a column, to be filled in by the cost department, for
recording the cost or value of the materials issued to the cost center or job.

2. Materials returned note

This is used to record any unused materials which are returned to stores.

3. Materials transfer note

This document is used to transfer materials from one production department to
another.

Fault Identification and Reporting Things to be considered when:

A. Receiving materials
1. Match the packing slip to the items received and ensure that the materials are
destined to your department.
2. You are receiving the materials indicated on the purchase order with regard to
quantity and discount.
3. The materials are in acceptable condition.
4. The terms regarding installation and/ or set-up of equipment are met.
B. Receiving reports whenever goods are received
1. The person receiving the goods must document, using the administrative software,
that all goods were received for each requisition before any payment can be made to the
vendor.
2. Any exceptions must be noted so that partial payments can be processed or
defective goods can be returned.
C. Return of merchandise
When merchandise received is incomplete or defective, the supervisor will return the
materials to the supplier or to the store where it was bought and make arrangements with the
vendor for replacement.
D. Make an inventory report of the materials
All materials received must be listed and reported to monitor how many
materials are already on hand, purchased or damaged. Effective management checks are an
important means of providing assurance of the integrity and security of the benefit
processes. They are also useful in identifying training needs; indicating possible
weaknesses in procedure and ensuring the section meets its accuracy target set for Best Value
Performance Indicators purposes.

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PART A
Directions: Match column A with Column B and write your answer on a separate sheet
of paper.

COLUMN A COLUMN B
1. Goods Received Note A A form that records the transfer of material from one
accounting code to another.
2. Materials Transfer Note B A commercial document and first official offer issued
by a buyer to a seller, indicating types, quantities,
and
agreed prices for products or services.
3. Materials Requisition Note C A document that accompanies a goods shipment and

lists details about the goods delivered

4. Quotation D A person or entity that is the source for goods or

services
5. Materials Returned Note E A detailed, itemized list, report, or record of things in

one’s possession, especially a periodic survey of all

goods and materials in stock
6. Supplier F A written, drawn, presented or recorded

representation of thoughts
7. Delivery Note G A record of the cost of materials acquired, the cost of
materials issued and the cost of the inventory
8. Document H A record any unused materials which are returned to

stores PART B
9. Inventory Form I A receipt given to the supplier to confirm delivery or

acceptance of goods by the customer

10. Purchase Order J A lists of the items to picked from inventory and used

in the production process or in the provision of a

service to a customer, usually for specific job

Directions: Sequence the steps in receiving materials. Write your answer on a
separate sheet of paper.
_______ Match the packing slip to the items received and ensures that the materials
are destined on your department.
_______That you are receiving the materials indicated on the purchase order with
regard to quantity and discount.
_______That the materials are in acceptable condition.
_______That terms regarding installation and/ or set-up of equipment are met.

Directions: Answer the questions that follow. Write your answer on a separate sheet of
paper.
1. What is quality standard?
2. Why is quality the most important factor to consider when choosing materials
 to buy?
3. How is inventory of materials done?

PART A
Directions: Since our mobility is limited outside our community, prepare an inventory of the
following appliances, tools and gadgets found at home. Choose only one using the sample
table below.
Inventor
y Date of Item Number Item Location Quantity Remarks Form
Inventory Description Sample

PART B
Directions: You are assigned to be the quality checker. Make a log report of all the items
listed above. Make sure you will record all the items listed and if they were in good condition
or not. Use the table below and write your answer on a separate sheet of paper.

Date Item Name Model Quantity Quality Checker Signature

Received Number

PART C
Directions: You are assigned to be the quality checker. Make an assessment report of all the
items inventoried above. Make sure you will record all the items listed and if they were in
good condition or not. Use the table below and write your answer on a separate sheet of
paper.
Quality Checker: Date:
Item Number Total Number in Total Number of Comments
Good Condition Errors
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Scoring Rubrics for Part B-C Points

Have recorded the date received of the item 5

Have written the OR number of the item 5

Have determined the name and brand of the item 5

Have determined the quantity of the items 5

Have affixed the signature of the quality checker 5

Have used the format of the log report/assessment report 5

PART A
Directions: Enumerate the following. Use a separate sheet of paper for your answer. 1. Give
the three factors to be considered when choosing the right material.
a.___________________________
b.___________________________
c.___________________________
2. Give the three characteristics of materials to be used for specific project.
a.___________________________
b.___________________________
c.___________________________
d.___________________________

PART B
Multiple Choice: Read each item carefully and write the correct answer on a separate
sheet of paper.

1. The most important factor one has to consider when choosing materials to buy.
a. Quality b. Reliability
c. Suitability d. Cost
2. It doesn’t mean that you will choose for the less expensive one and exclude the quality.
a. Quality b. Reliability
c. Suitability d. Cost
3. It means that you can be sure that it will perform its function well, will operate
safely and will give the best it could give.
a. Quality b. Reliability
c. Suitability d. Cost
4. Paolo is planning to build a gaming pc. He chooses the materials which are very
necessary to make his project possible. He makes a list of products/materials to
buy and crossed-out those which are not of use. What characteristic in choosing a
 material observed?
a. Quality b. Reliability
c. Suitability d. Cost

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5. All of the following are the characteristics of materials to be most considered

before working with certain projects except one.
a. Quality b. Cost
c. Reliability d. Design
6. A person or entity that is the source of goods and services.
a. Purchase order b. Inventory Form
c. Delivery Note d. Supplier
7. A detailed, itemized list, report, or record of things in one’s possession, especially
a periodic survey of all goods and materials in stock
a. Quotation b. Inventory Form
c. Document d. Delivery Note
8. Marta, ordered android phone online and chose Cash on Delivery mode of
payment. At the delivery, she unboxed the item in front of the delivery boy and
discovered that the item was broken. What should she do?
a. Pay the Item delivered c. Return the item to the delivery boy
b. Receive the item d. Call a police
9.Which of the following is not a document for issuing inventory?
a. Requisition Note c. Transfer Note
b. Returned Note d. Purchase Order
10.The cost of material is also considered when buying or selecting materials for
specific project. The amount may vary but never take for granted the quality and the
reliability of the material.
a. True b. False
c. Maybe d. It depends

PART C
Directions: Using the given diagram below, make a sequence on the process or
movement of materials in a business or organization. Write your answer on a separate sheet
of paper.
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Direction: To enrich your knowledge and skills on quality standards, write an essay
about;

“How to Manage my Own Business?”

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
__________________________________________________.

Rubrics:
10 pts. – Very Satisfactory, answer is clear and correct, no grammatical error and no erasures.
8 pts. – Satisfactory, answer is correct yet with minimal error and one to two erasures.
6 pts. – Good, answer is quite correct but not too clearly stated and with error and few erasures.
4 pts. – Fair, answer is not stated clearly with ample of grammatical errors and erasures.
2 pts. – Poor, answer is too far from the concept asked or given.

Prepared by: Verified by:

__________________________ KIMBERLY GRACE P. TIRO

11- ICT Teacher SHS Grade11 – Coordinator

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