BSBPMG430 Undertake project work

Task 2 – Project
Task summary
This assessment is to be completed using the Bounce Fitness simulated work environment and use the
details to create, run, finalise, and review a project based on the scenario given.

Required
• Access to textbooks/other learning materials
• Access to the Bounce Fitness site, including additional resources, via Canvas
• Computer with Microsoft Office and internet access

Timing
• Your assessor will advise you of the due date of this assessment via Canvas.

Submit
• This completed workbook.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.

IH Sydney Training Services Pty Ltd

RTO Code: 91109 CRICOS Code: 02623G
Assessment Cover Sheet

Candidate name:

Candidate ID

Trainer’s Name:

Date Submitted:

Candidate I declare that:

declaration: • I have read and understood all the information provided in relation to
the assessment requirements to complete this unit, the instructions
and the purpose and processes of undertaking this assessment task
• This assessment is my own work and where other’s works or ideas
have been borrowed, I have appropriately referenced or acknowledged
them
• I understand that plagiarism is a serious offence that may lead
to disciplinary action.
Candidate signature:

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 Task 2 – Project
General Instructions
In this task you will be required to refer to the simulated company “Bounce Fitness” (Access to the Bounce
Fitness website details are available on Canvas) and demonstrate your ability to define, develop, administer,
monitor, finalise, and review a project.
Read the case study below and complete the activities.
Introduction

Bounce Fitness is made up of four (4) fitness centres. Their head office is currently in Cairns, Queensland.
The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria).
It is the intention of the Board of Directors that a new centre will be opened in Perth, (Western
Australia).

It was established in 2001 by Margaret House as a single aerobics studio. After two years, membership
increases demanded the small, leased, centre be expanded and a new facility was built on land purchased
by the organisation. In 2004 a second centre was established on leased premises in Brisbane and then
Sydney and Melbourne in the subsequent two years.

The Head Office remains in Cairns and a Board of Directors has been established to oversee the function
of the business in all of the centres. Each centre has a Manager, who reports to the CEO in Cairns, and a
team of permanently employed fitness instructors and other casual instructors, all of whom report to the
Centre Manager.

The business is operated on best business practice and complies with all legislative requirements, local
by- laws and is registered with the national body.

Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself
as a premier provider of fitness and wellness in Australia. A lot of time is invested in training the Centre
staff to upgrade their professional skills and customer service to foster a loyal member base. Classes are
innovative and varied with regular changes to routines and activities.

Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to
the varying interests, needs and goals of the member group. It is intended that all around Australia, gym,
and fitness centre members will continue to be enhancing personal performance through classes designed
and produced by this business.

Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer resistance
training to aerobic workouts. Additional free weights allow for use by even die-hard lifters.

All centres are carpeted in areas used for stationary activities, spacious, well-ventilated, and air-
conditioned to make the environment as safe and comfortable as possible. They are light and feature
wrap-around mirrored walls. The decor was designed by a Brisbane firm and is updated every three
years. There are showers, toilets, and lockers.

Each centre features a retail section selling fitness shoes, clothes, and other related fitness items. There
is a small cafeteria which is leased to a provider who supplies healthy, low calorie drinks and light food.

Each Centre has regularly scheduled aerobic classes ranging from high intensity to low intensity. The
scheduling is left to each centre but must sustain a minimum average of twelve in each class for them to
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continue to be held. The style of classes changes as new methods are developed to sustain interest and

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provide variety.

Group circuit classes are also available. They involve rotation around the different resistance equipment
as instructed by the Instructor. The workout also includes interval aerobic exercises to enhance the value
of the workout.

Very low intensity classes are also held in age care facilities to keep residents active. The classes
incorporate light weights. This exercise contributes to the physical and mental health of participants as
well as providing variety in their day.

Special classes are held in high schools for senior students, sheltered workshops and other special
situations as requested and are operated as a community service, at minimal or no cost.

Funding is primarily from memberships. Memberships are sold on a one, three, six- and twelve-month
basis on a decreasing fee scale. Casual members are welcome, but the daily rate is a premium one.
Each centre sells memberships to 120% of their capacity. This means that at peak times it could be quite
crowded, but experience demonstrates that there is a maximum of 80% usage.

The retail arm of the business accounts for about 30% of the takings from each centre. The strategic plan
for retail is set to increase investment in sales this year to 35%. Each centre will be given a budget to
develop and implement a sales and marketing plan to trial. The most successful may be implemented
nationally and will attract an incentive for the most successful centre.

The catering facilities, which produce 5% of the income, less any rent off-set, are currently leased
to private operators. This is reconsidered during each annual planning session by the Board.
The Board of Directors have come up with some business objectives and Key Performance Indicators
for the next 12 months for each of the centres. You are the Centre Manager for the Sydney Centre and
are also required to meet the business objectives as per below:
• Generate a 10% yearly increase in sales
• Increase market penetration every quarter
• Continue to cultivate Bounce Fitness’s image as the premier long-term wellness
program provider
• Decrease customer acquisition costs by 4% every two quarters
• Lower the cost of service delivery by 1% a quarter
• Holding spending, as a percentage of sales at a steady rate.
To meet the business objectives, it was decided to open a coffee shop at the Fitness Centre to bring more
customers to the centre. The idea is also to have a hub where clients can also socialise after their
sessions and be able to have healthy snacks and meals.

You, as the Centre Manager, are responsible for the above project for your Fitness Centre.

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Part A- Define project
1. Access documents from the Bounce Fitness website to define the project scope. The documents
you will have to access include Business Plan, Coffee Shop Marketing and Corporate Marketing
Plan and any other documents form the website such as financial documents. (Copies of these
documents have been downloaded for your convenience and available on Canvas under
“Additional Resources”).
I don’t understand which documents you are talking about specificly
Tell me the number of documents we need to list up
List the documents downloaded and explain how you can use these documents to define the
project scope. (Approx. 50-100 words)

• Business plan
• Coffee shop marketing and corporate marketing plan
• Marketing information
To difine the bussiness scope, I believe I have to understand what head office thinks and how I can
contribute to a whole company by starting new project. That is why I listed up those doccuments above.

2. After you have reviewed all the documents and accessed the project scope and other workplace
documents, you are required to write a project brief to define the project. In your project brief
you must include the following:

a) Define project stakeholders e.g. explain who will be included in the project →co-workers

b) Who is the delegating authority for the project? →me?

c) What are the project parameters?→time cost quarity and quantity

d) What is your responsibility and reporting requirements?→my responsibility is as the Centre

Manager, are responsible for the above project for your Fitness Centre and

e) What is Bounce Fitness’s objective→ in the senario

f) Are there other Bounce Fitness projects relevant to the one you will undertake? How does
this project align with Bounce Fitness’ objective?→ nothing

g) Resources required for undertaking the actual project (to be recorded in your Project Scope
Statement), including:

o At least two (2) physical resources

o At least two (2) human resources
o At least one (1) technical resource

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Record your answer in the Project Plan template provided in question 4 of this document. (Approx. 300
words)

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Part B- Develop project plan
3. To develop a project plan for the coffee shop at Bounce Fitness, you met with your team to consult
and discuss the following:
▪ Confirm the project parameters
▪ Identify project management tools which you can use to manage the project
▪ What would be the risks involved in the project?
▪ What budget has been allocated the project. Refer to the marketing brief for the
coffee shop.
Document any notes or feedback from your colleagues in the meeting minutes below. Participants can
include another learner/friend/family member/colleague. (You do not need to video record this activity)

MEETING MINUTES
Purpose, Objectives and Elements Develop the project detail for internet café at Bounce Fitness
of the Meeting: centre
Attendees: Ana, Ben, Cindy, Dyana, Ed
Date and time of meeting: 21 Jun 2021
Venue: Sydney office
General Business and topics discussed:
Discuss about the project parameters, project management tools, the risks and the budget
Responsibilities: Team manager
Name and date:

4. You are now required to develop a project plan which you must submit to your CEO and the Board of
Directors for approval. When developing the plan, you should take the following into account:
The Project Plan provides the detailed project work plan, timescale, and resourcing requirements, against
which the Project Board or Sponsor can effectively monitor and control project progress. Where a separate
business case is not required, the Project Plan also provides the business justification for the project, which
is reviewed as the project progresses to ensure it remains valid.

The key areas that the Project Plan should cover are:
• details of the project deliverables, including timing of and responsibilities for delivery;
• key project milestones;

• key dependencies, constraints, and assumptions;

• an overview of the major project risks;

• a high-level project timeline;

• resource management, including budget and other resourcing

requirements. The key considerations in the development of the plan are:

• the plan must be achievable. This means that estimates must be based on consultation with the staff
who will undertake the work and/or reference to historical data;

• the plan should incorporate, or be informed by, lessons from previous projects;

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 • project management and control activities (such as planning, reporting, reviewing and quality
checking), as well as the activities to create the products in scope should be considered and
included in the plan;

• the plan should support the quality management, risk management and communication
management activities required for the project.

PROJECT PLAN
Project Plan: Question NO2’s answer is here.
Specify the title of the project
to be undertaken Bounce Internet café project
Bounce Fitness’s objective
• Generate a 10% yearly increase in sales
• Increase market penetration every quarter
• Continue to cultivate Bounce Fitness’s image as the premier long-
term wellness program provider
• Decrease customer acquisition costs by 4% every two quarters
• Lower the cost-of-service delivery by 1% a quarter
• Holding spending, as a percentage of sales at a steady rate.
To meet the business objectives, it was decided to open a coffee shop at the
Fitness Centre to bring more customers to the centre. The idea is also to have a
hub where clients can also socialise after their sessions and be able to have healthy
snacks and meals.

Project Palmeters
• Budget
• Duration

Resources
• physical resources: working method, marketing method
• human resources: Marketing experts/Graphic
designers
• technical resource: Adobe creative cloud/Trello

Team members
• Team leader:
As I am the team leader and centre manager, I have responsibilities for spearheading
the planning, managing and executing projects related to marketing campaigns. I
need to report the project detail to our project sponsors as well.
• Team supervisor: Ana
• Graphic Designer: Ben
• Marketing Specialist: Cindy
• Copy writer: Dyana
• External Consultant: Ed

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Project Manager
(Your name)

Project Sponsor The CEO of Bounce and the board of directors

Who has identified the idea
for the project and initiated its
further development

Date 21/Jun/2021
Date the document was
developed

Project Overview:
Brief description of what the project to be undertaken is about

Opening internet café on Bounce fitness center to bring more customer to this venue.

Relevant Organisational Objectives

Specify two (2) organisational objectives relevant to the project to be undertaken
• Increase net earnings by at least 10%
• Achieve a market share of 15% in each area
Relevant Organisational Projects
Specify two (2) organisational objectives relevant to the project to be undertaken

• Return on investment of at least 15%

• 10% new memberships

Project Parameters
Purpose of undertaking this project.
• Budget
• Duration

Scope Description
Specify two (2) characteristics of the expected product or service from the project.

• Increasing 10% sales every year

• Setting up marketing method to bring customer to bounce and bounce internet
café.

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Project Stakeholders
List three (3) stakeholders involved in this project including yourself as the project manager. Include two (2) responsibilities for the
project manager and one (1) for each of the other roles.

Personnel/Role Responsibilities
Leaner Name/Project Manager Spearhead the planning, managing and executing projects related to
marketing campaign.

Reporting the project detail to the CEO of Bounce

Ana (Team supervisor) Involved in product development and distribution, overseeing

and endorsing marketing strategies, creating sales copy and
managing social media activity
Ben (Graphic designer) Spearhead the creation of a logo and other visual assets on print
media

Deliverables
Specify two (2) deliverables expected from the project.
• Promotion voucher
• Student discount
• Point system

Exclusions
Specify two (2) exclusions of the project.
• Hiring the staff for café
• Buying actual food and drinks that we cannot keep for long

Acceptance Criteria/Measures of Success

Specify two (2) criteria that will determine the achievement/completion of the project.

• customer satisfaction survey

• sales

Project Constraints
List two (2) resources or events that will limit or restrict the implementation of the project.

• The team are not dedicated to this project.

• They must fit this around their day-to-day jobs.

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Reporting Requirements
Outline the reporting requirements involved in this project, including any reporting processes involved

• Risk management plan

• Project plan

Risk Assessment
Develop a Risk Management plan for the project that applies to the Fitness Industry
Likelihood Impact Mitigation Strategies
Low/Medium/High Low/Medium/High
Poor fitness environments Low Medium keep clean studios and
equipment
Equipment misuse Medium High • Staffs have
to keep eyes
on
customers when
there are new
customers who
don’t have much
experience in
Gym.
• Provide
instruction to
new members

Risk management plan

The Risk (What can

giesEfectiveness of
Treatment
strategies

Consequenc
Likelihoo
treatment
happening)
Source (How
Reference

happen?)

happen?)

Impact (from
can this

d
event
Risk

Poo The gym might https://ww • drop the Keep clean studio Clean Low Not
r lose the number of w.2xlcorp.c number and equipment studio drop
fitn members om/clean- of often and the
ess insights- existing hire numbe
envi blog/why- customer profession r of
ron a-dirty- s. al cleaners existing
men gym-is-bad- once a custom
ts for- • Will not week ers.
business-7- get new
ways- member
germs- as well
grime-and-
filth-can-

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 result-in-
revenue-
loss/
Equi Member might get https://ww • Possibl Provide Staffs have Me The
pme injured w.injuryclai e trial instruction to to keep diu possibil
nt mcoach.co becaus new members eyes on m ity of
mis m/fitness- e of customers membe
use equipment. lack of when r’s
html supervi there are injure
sing or new will be
explan
customers less
ation
who don’t
have much
experience
in Gym.

Compliance commitments
Highlight the key compliance commitments to the project. Consider legislation that applies to the fitness industry and may be
relevant to this project.
To keep our beloved customers profit, Bounce needs to be careful to run its business and start new
project.
Especially this Bounce internet café project will bring a lot of new customers to our venue by starting
marketing promotion. Australian Competition and Consumer Commission protects our customer’s right
and Bounce have to run its business under the law.

Resource Requirements
List at least two (2) physical resources, and two (2) human resources you will require to undertake the project

Physical Resources Human Resources Technical Resources

Working method Marketing experts Adobe creative cloud
Marketing method Graphic designer Torello

Estimated Project Budget

Outline all expenses associated with this project, including the resource requirements, materials, labour costs, etc.

Expense Type Description Estimated Cost

Marketing cost Advertising. $3500
Customer surveys.
Development of
advertising and other
promotions.
Gifts to customers.
Online advertising.
Printed materials and
displays.
Social media monitoring
and participation.

Reserve fund This is for emergency if the $1500

marketing cost was not enough
for this project

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 Total Estimated Project Cost $5000

Project References
Log all documentation and references accessed to determine the requirements of this project
• https://www.fairtrading.nsw.gov.au/buying-products-and-services/buying-
services/fitness
• https://www.2xlcorp.com/clean-insights-blog/why-a-dirty-gym-is-bad-for-business-7-ways-germs-
grime-and-filth-can-result-in-revenue-loss/
• https://www.injuryclaimcoach.com/fitness-equipment.html
• Bounce fitness business plan.pdf
• Bounce fitness corporate marketing pan.pdf
• Bounce fitness marketing information.pdf
• Bounce fitness marketing team character briedfs.pdf
• Bounce fitness internet coffee shop marketing plan.pdf

Monitoring and reporting

Provide a summary of the monitoring and reporting mechanisms that will be adopted in relation to the project and the frequency
with which each will be implemented, using the table that follows. These should be agreed with the Project Sponsor. Be sure to
delete any mechanisms that will not be used and add any that are not already included.

Control Purpose Frequency

Project Status Report Project status reporting is a regular, formalized report Every 6 months
on project progress against the project plan It keeps
project stakeholders informed of critical aspects of
project health such as schedule, issues, scope, resources,
cost, etc and allows management to take action to
address project
issues and risks
Exception Report An exception report is a document that states those Every 3 months
instances in which actual performance deviated
significantly from expectations, usually in a negative
direction.
End Stage Report An end stage report is used to give a summary of progress Every 6 months
to date, the overall project situation and sufficient
information to ask for a project board decision on what to
do next with the project.
Scope Every 6 months
Product scope is defined as the functions and features

that characterize a product or a service

Quality Quality is about meeting the needs and expectations Every 6 months
of customers
Issue Log, Risk The issue log, sometimes also known as an issue register, Every week
Register is a project document where all issues that are negatively
affecting the project are recorded and tracked. When an
issue log is created, it provides a tool for reporting and
communicating all that is happening within the project.

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Communication and Consultation
Provide details of the communication and consultation activities undertaken and agreed with the client
First of all, we need to build a good relationship with our clients. Then, there are so many ways to connect
with our clients, such as phones, meetings and e-mails. Before we start the project, we need to get an
approval from our clients. For example, we need to ask the CEO and the board of directors with project
plans if we start building café.

Milestones
Provide details of the important markers

Status codes
Copy the correct colour code into the status column

Not started In progress Complete On hold Terminated

Milestone Target Date Status
Creating survey 1/7/2021
Hiring café staff 12/7/2021

TIMELINE
Provide an overview of the project timeline using the Gantt chart below
Project Name: Bounce internet café Project Manager: Date Prepared:
developing plan (customer survey) 22/Jun/2021

Phase, activity, Person Work Timeline

task Response. efort
Description
Decide objective Cindy 3 days
for survey
Create a list of Cindy 3 days
questions
Get approval Ana 1 day
Invite the Cindy 10day
participants s
Gather Cindy 8days
responses
Analyse it Cindy 5days
Write a report Cindy 7days
Original planned end date will be met +/- (n) task now (n) weeks ahead or behind
schedule C=task completed this week
APPROVAL OF PROJECT PLAN
APPROVED BY: ELLEN

Part C: Administer and monitor project

You are required to demonstrate your ability to administer and monitor the project for the coffee shop at
Bounce Fitness. You will be required to take action c

5. Assume that you met with the project team members to ensure that they are clear about their

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 responsibilities and the project requirements. Document your meeting in meeting minutes and
list their responsibilities. (Approx. 50-100 words).

MEETING MINUTES
Purpose, Objectives and Elements of the Ensuring The Bounce internet café project to team
Meeting: members
Attendees: Ana, Ben, Cindy, Dyana, Ed
Date and time of meeting: 23/Jun/2021
Venue: Sydney office
General Business and topics discussed:
Our project team members are clear about their responsibilities, provide support, establish, and maintain
record keeping systems, implement and monitor plans for managing project finances and resources,
complete and forward project report, undertake risk management and achieve project deliverables.

Name and responsibilities: Ana/ Team supervisor:

Name and responsibilities: Ben/ Graphic Designer
Name and responsibilities: Cindy/ Marketing Specialist
Name and responsibilities: Dyana/ Copy writer

6. Read the scenario below and explain how you are going to support Samantha in meeting the
project timelines and communicate with external stakeholders. (Approx. 50 words).

Scenario
Whilst the coffee shop is being built and the project is underway, one of your project team members,
Samantha who is supposed to research some coffee machines which need to integrated into the coffee shop.
Samantha is also required to source the coffee beans in the aim of obtaining the coffee machine for free.
Samantha seems a little disorganised and the information was supposed to be collected and presented to
the Centre Manager by last week. As the Centre Manager you know that Samantha is very capable;
however, needs some support and assistance to get the required information. However, Samantha is finding
it difficult to communicate with representatives and getting them to come in on time.

To support Samantha, I will provide some copies of meeting minutes and project plan report. Then, I believe that we
should hold a meeting with Samantha to make the project and her responsibly clear, and adjust if there is anything to
talk with the team to be done her work on time.

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7. Complete the ‘Recordkeeping Systems Log’ for this project showing how you are going to maintain
the required records for the Café Shop project for Bounce Fitness.

Recordkeeping Systems Log

Record Type Purpose Frequency
Project tracker To use checking the progress of our team Once a week
Budget plan To measure the project goes well and Once a month
add some if we need extra budget

8. Read the scenario below and complete the activity.

Scenario
During your weekly meeting, you have reviewed previous weeks’ records and have found that some of the
project records have not been entered into the system. You are not happy as all records need to be
systematically entered and updated so that you monitor the milestones of the project.

Explain how you, as the Centre Manager, will ensure that the record-keeping system is continuously
maintained. (Approx. 50 words).

I will ask the team supervisor why this happened and explain how important it is that all the records need to be
systematically entered and updated. Then, I will let her check if the record is entered once a week. Also, I will
inform this incident to all the team member and make sure this is not going to happen again.

9. Once you have completed the project scope, and identified the resources required for the project, you
need to ensure that these resources are available for you to implement the project. Use the Project
Resources Log on the following pages to record all the resources required for the project as specified
in the Project Scope Statement. For the purpose of this assessment, the log must include:
▪ At least two (2) physical resources paper?
▪ At least two (2) human resources
▪ At least one (1) technical resource

Check that these resources are available in the organisation before commencing the project. When doing
so, ensure that you have obtained permissions and made necessary arrangements from relevant persons in
the workplace to be able to access these resources. Document the date when you checked and accessed
the resources. Ensure a relevant person has signed off that section in the Project Resources Log.

PROJECT RESOURCES LOG

Project Bounce internet café developing plan
title:
Project
Manager:
Date: 24/Jun/2021
Resource Quantity Available? Date Supervisor/
Yes No Checked Personnel
Signature

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 working method 1 x 23/JUN/20 Ana
21
marketing method 1 x 23/JUN/20 Ana
21
Marketing experts 2 x 23/JUN/20 Ana
21
Graphic designers 1 x 23/JUN/20 Ana
21
Adobe creative cloud 1 x 23/JUN/20 Ana
21

10. Refer to the previous Risk Assessment Plan that you conducted in Question 4 and review the risk
assessment plan to ensure that the project outcomes are met. Once you have reviewed the risk
assessment plan and the outcomes, you are required to write a report to your CEO and Board of
Directors. You must address the following key points:
a) include a review of the risk management plan
b) advise them of the progress of the project
c) have the project deliverables have been

achieved (Approx. 150 words)

Review of the Risk Management Plan

Objectives
To provide work and safe environment to our staff and keep safe our customer and client’s profit.

Risk Management Process

To avoid the risks, we should follow 5 steps below.
Step 1: Identify the Risk. The first step is to identify the risks that the business is exposed to in
its operating environment.
Step 2: Analyze the Risk.
Step 3: Evaluate or Rank the
Risk. Step 4: Treat the Risk.
Step 5: Monitor and Review the Risk.

These steps are necessary while we are running the business, and the risk management process
helps us to avoid future risks.

Tracking and Reporting

Status codes
Copy the correct colour code into the status column

Not started In progress Complete On hold Terminated

Milestone Target Date Status
Identify the risk 1/JUL/2021
Monitor and review the risk 10/JUL/2021

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Part D: Finalise and review the project
You are required to demonstrate your ability to finalise and review the project for the coffee shop for Bounce
Fitness. You will be required to review your budget, transition of staff, complete project documentation, review
project outcomes, involve your team members and document lessons learnt.
11. Read the scenario and complete the following activities.
Scenario
You have met with the Financial Controller of the project to check the project budget and if your budget is
on track. During your meeting, you have identified and been informed by your Financial Controller that
there is now an increased cost for the coffee beans as the coffee beans selected are imported and of very
high quality. This means the cost for the coffee will increase over the next 12 months.
You are now required to review your budget and incorporate the increased costs of the coffee beans and
discuss it with the Financial Controller. Present the revised budget to your CEO for sign off.

Project Budget
Expense Type Estimated Cost Actual Cost
Coffee beans $100/10kg $200/10kg
Coffee machine $7000 $6500
Cups and plates $90/30 sets $90/30 sets
Disposal items such as take away $30/box(100pc) $45/box(100pc)
cup and soviet

Internet access $300/month $250/month

Total $7520 $7085

Approved by: ELLEN

12. You held a final meeting with your project team and together with your team finalised the project
using the ‘Project closure report’. Complete the project closure report that specifically addresses
finalised financial records, how the project documentation will be archived, the transition plan
for team members to new or previous roles, the outcome of the post implementation review,
lessons learned and opportunities for improvement. (Approx. 150 words)

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Project closure report
Name of project: Bounce internet café developing plan
Date & location of meeting: 25/Jun/2021 Sydney
Names of attendees: Ana, Ben, Cindy, Dyana, Ed

Overview by project manager

Summary of highlights and achievements
The marketing project was successfully proceeded.

Review by team of the course goals, objectives/deliverables

Met Missed Partially Comments
met
Promotion voucher x Successfully made

Student discount x Have not developed yet

Point system x System has been

approved
Schedule x On time
Budget/variance x We had to review the
budget because of
coffee beans

Customer survey x Need to invite participants

Success Factors

We share the ideas to complete this project and put a lot of effort in it.

Lessons learned

It is hard to share the project plan with everyone when we run some relative project at the same
time.

Next steps / improvement plans / what could you do better?

We will launch customer survey when we open the Bounce internet café. Then we will correct
information and analyse it to make the business better.

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Archiving of records

Project plan
Risk management plan
Budget plan
Meeting minutes

Transition plan for project team members

We will keep this team to another Bounce internet café marketing project.

Project closure report approvals

Prepared by:
Approved by: ELLEN
Approval date: 25/Jun/2021

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