1-IMS-14-9.15-Manual-IMS-001 Rev C
1-IMS-14-9.15-Manual-IMS-001 Rev C
1-IMS-14-9.15-Manual-IMS-001 Rev C
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ISO 14001:2015
ENVIRONMENTAL MANAGEMENT
SYSTEM
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QMS - EMS MANUAL
Plot 6, Block 86, Godwin Omenne Street, Off Chief Collins Uchidiuno
Street Lekki Phase 1, Lagos, Nigeria
Phone: +234 817 357 4149 / +234 701 732 3983 / +234 806 440 0370
Email: sales@naragenergy.com
Quality and Environmental Manual
Table of Contents
Introduction.......................................................................................................................................................... 3
Section 01 Scope of the Integrated Management System .......................................................................5
General .............................................................................................................................................................. 5
Organizational Context ...................................................................................................................................5
Scope of the Quality and Environmental Management System ............................................................... 6
Section 02 References ...................................................................................................................................7
a. IMS Management Systems References ................................................................................................ 7
b. Definitions ...............................................................................................................................................7
Section 03 Document information .............................................................................................................8
a. Distribution control list ............................................................................................................................... 8
b. Manual revision status ................................................................................................................................ 9
c. Quality Policy – Attachment A-520-001.................................................................................................. 12
QUALITY POLICY .................................................................................................................................... 12
QUALITY OBJECTIVE .............................................................................................................................. 12
STRATEGIC DIRECTION ........................................................................................................................ 12
QUALITY GOALS ..................................................................................................................................... 12
VISION and MISSION .............................................................................................................................. 12
d. Environmental Policy – Attachment A-520-005 .................................................................................... 14
ENVIRONMENTAL POLICY .................................................................................................................. 14
ENVIRONMENTAL OBJECTIVE ........................................................................................................... 14
STRATEGIC DIRECTION ........................................................................................................................ 14
e. Organization chart – Attachment A-530-001 ......................................................................................... 15
Organizational Structure .......................................................................................................................... 15
f. Company Background - Products and Services ..................................................................................... 16
Products and Services ............................................................................................................................... 16
Project Delivery .......................................................................................................................................... 16
Health Safety and Environment .............................................................................................................. 16
g. The Process Flow Diagram – FD-810-001 ............................................................................................... 18
Section 04 List of Documented Information – Form F-750-001............................................................ 19
Quality / Environmental Management System ..................................................................................... 19
Clause 4 – Context of the Organization .................................................................................................. 19
Clause 5 – Leadership ............................................................................................................................... 19
Clause 6 – Planning ................................................................................................................................... 20
Clause 7 – Support ..................................................................................................................................... 20
Clause 9 – Operation ................................................................................................................................. 21
Clause 10 – Improvement ......................................................................................................................... 22
Sections 05 Through Section 10 ....................................................................................................................... 23
Section 11 Records Documentation Matrix – Form F-750-002 ............................................................. 24
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Introduction
Narag Energy Solutions developed and implemented an integrated Quality and
Environmental Management System in order to document the company’s best business
practices, better satisfy the requirements and expectations of its customers, enhance its
environmental performance and improve the overall management of the company.
To fully understand the organization and its context, Narag Energy Solutions determined the
external and internal issues that are relevant and that affect its ability to achieve the intended
results of the Integrated Management System (IMS).
Narag Energy Solutions meets the requirements of the international standard ISO 9001:2015.
The system addresses the design, development, production, installation, and servicing of the
company’s products. It incorporates the process approach where consistent and predictable
results are achieved more effectively and efficiently when activities are understood and
managed as interrelated processes.
Narag Energy Solutions meets the requirements of the international standard ISO 14001:2015.
The system addresses the management of environmental aspects, compliance obligations, the
actions to address risks and opportunities. The management of the interactive processes
provides for the achievement of continual improvement and focus on efforts leading to the
prevention of undesirable outcomes.
This process approach provides for the management of the integrated management system
and its processes through the application of a “Plan-Do-Check-Act” methodology and a focus
on “Risk-Based-Thinking” leading to the prevention of undesirable outcomes.
The manual is divided into sections that correlate to the clauses of ISO 9001:2015 and ISO
14001:2015. The manual describes the Integrated Management System, delineates authorities,
inter relationships and responsibilities of the personnel responsible within the system. The
manual also provides the documented information with procedures or references for all
activities comprising the management system that ensures the compliance to the necessary
requirements of the standards.
This manual is used internally to guide the company’s employees through the various
requirements of the ISO quality and environmental standards that must be met and
maintained in order to ensure environmental performance, customer satisfaction, and
continual improvement and provide the necessary instructions that create an empowered
work force. This manual is used externally to introduce our Integrated Management System
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to our customers and other external organizations or interested parties. The manual is also
used to familiarize them with the controls that have been implemented and to assure them
that the integrity of the Management System is maintained and focused on customer
satisfaction and continuous improvement. The IMS manual is approved by a top management
representative.
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Organizational Context
Narag Energy Solutions is committed to
defining our position in the marketplace and
understanding how relevant factors arising
from legal, political, economic, social and
technological issues influence our strategic
direction and our organizational context.
Narag Energy Solutions identifies, analyzes,
monitors and reviews factors that may affect
our ability to satisfy our customers and
stakeholders in safe manner and with care for
the environment, as well as; factors that may
adversely affect the stability of our process, or
our integrated management system's integrity.
management review meetings and are conveyed via minutes and business planning
documents.
The output from this activity is evident as an input to the consideration of risks and
opportunities, and the actions that we take to address them. Refer to Section 6.1 for more
information about our risk and opportunity management framework.
The scope of the IMS include activities for the following services of the organization:
f) Data management
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Section 02 References
a. IMS Management Systems References
The following documents were used as reference during the preparation of the IMS:
▪ ISO 9000-2015, Quality Management Systems - Vocabulary
▪ ISO 9001-2015, Quality Management Systems – Requirements
▪ ISO 9004-2009, Quality Management Systems – Guidelines for Performance
Improvements
▪ ISO 9004-2016, Quality management system – Guidelines for the application
of ISO 9001:2015
b. Definitions
Applicable definitions are included in documented procedures and instructions as part
3.0 to enhance the understanding of the process.
▪ Procedure: Document outlining specific work processes and how the
requirements of the ISO 9001:2015 standard is being met.
▪ Flow Diagram: Graphical representation of the key steps required for a
process.
▪ Work Instructions: Step by step directions on how a task should be done.
▪ Attachments: Documents used to further clarify or show examples of
information described in the procedures and work instructions.
▪ Forms: Documents used to make a record of completing all or part of the
process described in procedures and work instructions.
▪ Records: Completed forms or information generated as a result of the process
described in a document and retained as indicated in the Control of Quality
Records Procedure.
▪ References: external documents or sources used in preparing documentation
and completing work.
▪ Related Documents: Other documents that may need to be altered if the
current document is revised or changed.
▪ Templates: Electronic documents used to create quality system
documentation.
▪ Software Inventory Spreadsheet: List of software being used, indicating
current revisions and locations.
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Date of Initial
Issue 15th June 2017 Issued by: Iveren Samira Denke, IMS Team Leader
Date of
Reviewed Issue 15th June 2018 Issued by: Iveren Samira Denke, IMS Team Leader
Date of
Reviewed Issue 19th May 2019 Issued by: Iveren Samira Denke, IMS Team Leader
The status of the manual and/or description of changes are provided in the revision status
page of this manual.
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All matters or inquiries relating to its contents or usage are to be referred to that individual.
• Ensure that this manual is read by and available to the personnel under their control.
• Ensure that superseded pages are returned to the IMS team leader.
Uncontrolled copies of this manual will be identified with the word "uncontrolled" in bold
letters across this page
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• Authority to revise and approve -- Individual responsible for the procedures and the
instructions documents contained in the manual.
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The table below is used to provide the revision status for procedures and instructions:
The signature in the "Authorized by" area in the revision table provided at the bottom of the
procedures and instructions indicates the review and the approval for the latest revision to
the procedures and instructions.
Revisions are identified by indicating the affected section and paragraph in the revision
table.
All pages in the manual bearing dates prior to and including the date of the revision remain
valid.
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Top management ensures that the quality policy is communicated to all employees. It is
included in new employee training and training on the QMS. It is posted in prominent places
throughout the facility to maintain high standards within our organization.
Management reviews the quality policy at each management review meeting to determine
the policy’s continuing suitability for our organization. The Quality Policy is documented on
A-520-001-Rev 02, Quality Policy.
As developed with the Leadership procedure P-500, include the information here:
QUALITY POLICY
QUALITY OBJECTIVE
STRATEGIC DIRECTION
To focus on energy sector, including alternative to oil and gas technologies, through development of
competent technical personnel with research and development competencies.
QUALITY GOALS
Corporate goals are documented as A-520-004, Corporate Goals.
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As developed with the Leadership procedure P-500, include the information here:
ENVIRONMENTAL POLICY
ENVIRONMENTAL OBJECTIVE
STRATEGIC DIRECTION
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As developed with the Leadership procedure P-500, insert Narag Energy Solutions’
Organization Chart in this page.
Organizational Structure
Corporate Organisation Structure
Managing Director
Cyril Nwonye
QHSE /Compliance
Manager
Iveren Samira Denke
Logistics
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Narag Energy Solutions (www.naragenergy.com) is an oil and gas services provider to clients
in the areas of asset determination studies and planning and associated services, production
facility optimization, engineering design services, project management and IT & information
management. The management and technical teams consist mainly of individuals in the
technical fields of Geosciences, Petroleum Engineering, Oil and Gas Project Management,
Health Safety and Environment (HSE), Computer & Information Technology, Chemical and
Production Engineering. The company is private, delivering High Quality, On-time, Right
Cost Projects.
Project Delivery
Narag EPC is structured to provide Discrete or Integrated services as may be required to
ensure complete solutions to our customers. This relieves our customers from the challenges
of project management and the headache of dealing with different vendors or associated
operations. Our structure helps to ensure that there is accountability for project delivery.
Narag Energy management accepts totally its legal, human and societal obligations as
conferred on it, as an employer of labour. Therefor every necessary step is taken to safeguard
all who work for, and by us, including third parties; who may not be immediately connected
with our operations.
Our obligations are not hampered by cost considerations for we believe that the only way to
efficient operations is through safe operations. All supervisory cadres are accountable for the
safety behaviour of staff under their charge.
Training of subordinate staff is the duty of supervisors while management gives the necessary
back up for effective leverage.
At Narag Energy, it is the duty of all employees to positively influence the safety behaviour
of their colleagues. In this regard, each personnel have a duty to ensure that safety and health
of all is not jeopardized through acts of omission or commission.
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The process flow chart with steps from the service award to invoicing for the product or
services supplied is included in the following page.
Receive Order /
Contract from
Client
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IMS-001 QMS-EMS Manual – Document Information Managing Director 15 June 2017 15 June 2018
Clause 5 – Leadership
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IMS-001-C Quality and Environmental Manual Page 19 of 19
Clause 6 – Planning
Doc. # Description Responsibility Approve Revise Revise
date date date
15 June 2017
P-600 Planning for the IMS IMS team leader
15 June 2017
P-610 QMS – Risk management planning IMS team leader
15 June 2017
P-612 EMS – Risk management planning IMS team leader
15 June 2017 15 June 2018
WI-622-001 Environmental program – Water Engineering Services
Director
15 June 2017 15 June 2018
WI-622-002 Environmental program – Air Engineering Services
Director
15 June 2018
WI-622-003 Environmental program – Earth Engineering Services 15 June 2017
Director
Clause 7 – Support
Doc. # Description Responsibility Approve Revise Revise
date date date
15 June 2017
P-710 Resource management Operations manager
15 June 2017
P-715 Control of monitoring and measuring equipment IMS team leader
15 June 2017
P-720 Competence and awareness Human resources manager
15 June 2017
P-740 Communication IMS team leader
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IMS-001-C Quality and Environmental Manual Page 20 of 20
15 June 2017
P-750 Control of documented information IMS team leader
15 June 2017
WI-750-001 Document numbering system IMS team leader
Clause 9 – Operation
Doc. # Description Responsibility Approve Revise Revise
date date date
15 June 2017
P-810 QMS-Operational planning and control Engineering Services
Director
15 June 2017
WI-810-050 Incoming inspection IMS team leader
15 June 2017
P-815 EMS-Operational planning and control Engineering Services
Director
15 June 2017
P-820 Customer related process Sales Director
15 June 2017
P-825 Emergency preparedness and response Engineering Services
Director
15 June 2017
WI-825-001 Emergency instructions - office Human Resources Manager
15 June 2017
P-830 Design and development Engineering Services
Director
15 June 2017
P-840 Control of external providers Logistics Supervisor
15 June 2017
P-851 Control of production Engineering Services
Director
15 June 2017
P-852 Identification and traceability Engineering Services
Director
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IMS-001-C Quality and Environmental Manual Page 21 of 21
15 June 2017
P-854 Preservation Engineering Services
Director
15 June 2017
P-870 Control of nonconforming outputs IMS team leader
Clause 10 – Improvement
Doc. # Description Responsibility Approve Revise Revise
date date date
15 June 2017
P-1010 Improvement IMS team leader
15 June 2017
P-1020 Nonconformity and corrective action IMS team leader
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IMS-001-C Quality and Environmental Manual Page 22 of 22
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IMS-001-C Quality and Environmental Manual Page 23 of 23
This section of the IMS Manual contains the Records Documentation Matrix.
In support of the process approach, the last column indicates where in the IMS the documents are used.
A sample of the latest attachment, form, register and flow diagram is included.
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
A-530-001 Organization Chart 1 May 2014 27 June IMS-001 / P-500 / P-600 / P-740
2018
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IMS-001-C Quality and Environmental Manual Page 24 of 24
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
Forms
F-440-001 IMS-Process identification worksheet 10 April 2017 P-400 / P-600 / P-810 / P-851
10 April 2017
F-610-001 Risk and opportunity worksheet P-610 / P-740 / P-1010
10 April 2017
F-612-001 Initial environmental review worksheet P-612 / P-815 / P-911
10 April 2017
F-614-001 Risk management worksheet P-612 / P-740 / P-815 / P-911 / P-911
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
10 May 2014
F-720-002 Group training record P-720
10 May 2014
F-720-003 Job description P-720
10 May 2014
F-720-004 Employee training summary P-720
1 Feb 2017
F-720-005 Employee Handbook
1 Feb 2017
F-720-006 Employee resume
1 Feb 2017
F-720-007 Training database
1 Feb 2017
F-720-008 Personnel annual objectives and review report
1 Feb 2017
F-720-009 Succession and Redundancy Management Plan
10 May 2014
F-740-001 Public response report - PRR P-740
10 May 2014
F-740-002 Alert report - AR P-740
10 May 2014
F-740-003 Incident report – IR P-740 / P-825
10 May 2014
F-740-004 Nonconformance report -NCR P-740 / P-825
10 May 2014
F-740-005 Comment, suggestion report P-740
F-750-001 List of documented information 15 June 2017 Manual IMS-001 / P-750 / WI-750-001
F-750-002 Records documentation matrix This form. Manual IMS-001 / P-750 / P-1010 / WI-750-001
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
F-810-002 Project planning worksheet 15 June 2017 P-610 / P-810 / P-851 / P-910
F-840-003 Provider corrective action request – PCAR 15 June 2017 P-610 / P-612 / P-740 / P-840 / P-870
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
F-852-001 Identification tag 15 June 2017 P-715 / WI-810-050 / P-851 / P-852 / P-870
F-910-001 Production-Monitoring, measuring and 15 June 2017 P-810 / P-830 / P-840 / P-851 / P-852 / P-910 /
analysis P-1010
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IMS-001-C Quality and Environmental Manual Page 28 of 28
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
F-910-002 QMS-Monitoring, measuring & analysis table 15 June 2017 P-810 / P-910 / P-1010
F-911-001 EMS-Monitoring, measuring & analysis table 15 June 2017 P-911 / P-911 / P-830 / P-1010
F-1020-001 Corrective action request-CAR 15 June 2017 P-610 / P-612 / P-740 / P-825 / P-870 / P-920 / P-1020
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IMS-001-C Quality and Environmental Manual Page 29 of 29
Doc # Description of document 1st Rev. Last Used with Manual, Procedure, Instruction
Date Rev.
Date
Attachments
R-740 Register of IMS action reports 15 June 2017 P-740 / P-825 / P-915 / P-1020
Flow diagrams
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IMS-001-C Quality and Environmental Manual Page 30 of 30