This document provides an overview of Module 7 Lesson 1 which focuses on developing interpersonal skills for effective communication in the workplace. It discusses the importance of relaying information and interacting with workplace members to establish successful collaboration. Appropriate language, tone, style and format are essential when communicating professionally. The discussion emphasizes using respectful, unbiased language suitable for diverse audiences and contexts in the workplace.
This document provides an overview of Module 7 Lesson 1 which focuses on developing interpersonal skills for effective communication in the workplace. It discusses the importance of relaying information and interacting with workplace members to establish successful collaboration. Appropriate language, tone, style and format are essential when communicating professionally. The discussion emphasizes using respectful, unbiased language suitable for diverse audiences and contexts in the workplace.
This document provides an overview of Module 7 Lesson 1 which focuses on developing interpersonal skills for effective communication in the workplace. It discusses the importance of relaying information and interacting with workplace members to establish successful collaboration. Appropriate language, tone, style and format are essential when communicating professionally. The discussion emphasizes using respectful, unbiased language suitable for diverse audiences and contexts in the workplace.
This document provides an overview of Module 7 Lesson 1 which focuses on developing interpersonal skills for effective communication in the workplace. It discusses the importance of relaying information and interacting with workplace members to establish successful collaboration. Appropriate language, tone, style and format are essential when communicating professionally. The discussion emphasizes using respectful, unbiased language suitable for diverse audiences and contexts in the workplace.
Overview Connection and interaction with different types of people are necessary in order to be productive and successful in our chosen career. Team collaboration is essential in meeting goals and objectives. You have to learn how to work as an effective team leader and team player. This module focus on the importance of developing
I. interpersonal skills that will help design effective and appropriate Objectives communication materials in the workplace. 1. Discuss the value of relaying information and interacting with members in the workplace.
2. Explain the use of appropriate language in the workplace.
3. Explain the use of appropriate tone, style and format in professional
communication.
II. Discussion COMMUNICATING WITH MEMBERS OF THE WORKPLACE EFFECTIVELY
The Value of Relaying Information in the Workplace and Interacting with
members of the Workplace
To better understand the topic, let us discuss the value of relaying information in the workplace and interacting with members of the workplace.
• What makes an organization successful?
• What enables members of an organization to function and accomplish their tasks efficiently and productively? • What can be done to establish a pleasant and professional atmosphere in the workplace
The key factor is …… EFFECTIVE COMMUNICATION
❖ Communication in the workplace requires the following elements:
1. Appropriate language – language that fits your audience and matches the purpose
2. Tone - the attitude conveyed in the writing and may encompass formality, objectivity, intimacy, and similar aspects.
3. Style - the mechanical or technical aspects of writing and may be specific to the requirements of the subject or topic.
4. Format - the way in which something is arranged or set out.
Aside from these, you have to consider the specific domain, sector, field or industry to which the workplace belongs, work may be in the: ✓ Government ✓ Academe ✓ Corporate world ✓ Media ✓ Health ✓ Social services
❖ Each organization or community has specific philosophies, values, and ideals
that shape the way communication is practiced
In any kind of professional setting, you have to consider the culture established by the founders and senior associates and adjust to it accordingly . You are expected to meet prescribed standards and work within specific norms to achieve common goals and objectives.
For Example: If the culture promotes conventions such as adhering to a certain
Dress Code, you cannot disregard them to show your individualism. Showing respect for company policies reflect maturity and integrity.
However, there may be opportunities to introduce a new culture for a more
efficient and innovative organization.
For Example: To help negotiate heavy traffic during morning rush, you are inspired by the idea of ride- sharing within your department when going to work. You and your colleagues may agree to meet at a particular pick up area or you may agree on a specific pick up time for each person if it entails multiple stops to ensure that you reach your department on time.
Consequently, in this manner, you may even find yourself exceeding company expectations in the following norm. Naturally, you communicate a new idea using language that is fair, respectful and ethical.
Communication is not only verbal….
• In face to face communication, people read your facial expression and body language.
If you keep looking
at your watch, your colleagues may sense that you are in a hurry and do not have time to listen This Photo by Unknown Author is licensed under CC BY-SA-NC
If you raise your
eyebrow after hearing a suggestion (you are not Scrolling cellphone at the department meeting (showing that you are not interested in the discussion)
❖ Indeed, the small yet visible details on your face and in your movements … Speak a thousand words When you join an organization or community, consider yourself as a relevant member of one big team. Whatever you do has an impact on how the group functions and grows. Keep in in your primary responsibilities and objectives.
Interacting with colleagues in the workplace means:
Professional Communication – requires use of language that is most appropriate to
given situation in the workplace.
When you are in a meeting, assembly, conferences, formal event, you are always expected to use polite tone.
➢ Address heads, clients, colleagues according to their official titles and
positions (e.g. Doctor, Professor, President, Justice, Honorable representatives, Ms. Mr.)
However, there are instances when informal language may also be used in the workplace. E.g. conversations during break time or after office hours with peers may not call for formal language. In fact, being formal all the time may result to alienating the rest of the department.
There is an art to knowing the appropriate language register based on unique
contexts. Language used is always fluid in everyday contexts. An attentive and open team player will know what manner of communication is suitable in certain situations.
• Vulgar language or slang that demean is consider offensive in the
workplace
• Use jargon words only if you are among colleagues who belong to the same profession otherwise do not use jargon in the company of colleagues who are not familiar with field of expertise or interest. Indeed, the workplace consists of diverse individuals. It is important to use politically correct terms to avoid offending people belonging to a specific race, religion, gender, age range, class or group.
Political correctness in language means using words that have positive
suggestions or connotations to avoid discrimination.
For instance, the term “disabled” suggests that a person is not
able to function at all. While physical limitations may deter him/her from doing the usual functions that others can do, it does not mean he/she may not be able to do other things at all.
They have special talents and skills and thus, a more politically correct term is “differently abled person”.
As in any community, being in a workplace means being aware of your beliefs
and principles, as well as your dormant and unexamined biases. Make sure you do not discriminate against a particular group through your attitudes, behavior, and decisions.
If you talk politely to your heads and associates, but talk disrespectfully to the staff or your peers, then you are not treating people equally with respect.
REMEMBER : Each individual deserves respect regardless of
