Case Study 1 Front Office. Lovely

University of Cebu-Main Campus
College of Hospitality Management

PRACTICUM with Conferences and Seminar
Case #1
GUBAT SA CIUDAD RESORT HAS NO ACCREDITATION: DOT
Submitted by: LABRADOR, LOVELY JOY L.
Submitted to: DR. KEVIN MIÑOZA

Rationale of the Case:
MANILA – The Department of Tourism (DOT) has confirmed that Gubat sa Ciudad, a
resort in Caloocan that was shut down for accepting guests while Metro Manila is still
under modified enhanced community quarantine (MECQ), has no DOT accreditation.
The erring resort went viral over the weekend after photos of people swarming in their
pools circulated online. Under MECQ, the operation of swimming pools, and even
outdoor and indoor tourist attractions are prohibited.
"Upon verification, the resort was also found to be operating without DOT accreditation,"
the DOT said in a statement on Tuesday.
A DOT accreditation is a certificate issued to a tourism enterprise, officially recognizing

its compliance with the minimum standards for the operation of tourism facilities and
services.
"The department stresses the importance of transacting with DOT-accredited

establishments. The DOT accreditation is an assurance that a tourism enterprise has
complied with the minimum standards for the operation of tourism facilities and
services," the agency added.
The DOT then lauded the "swift and resolute action" taken by the city government of
Caloocan against Gubat sa Ciudad and commended Caloocan City Mayor Oscar
Malapitan for ordering the closure and revocation of the establishment’s business
permit.
Meanwhile, it reminded the public to engage in responsible tourism by observing the

health and safety protocols implemented based on the various community quarantine
classifications imposed by respective local government units.
https://www.pna.gov.ph/articles/1139912?fbclid=IwAR0SK3iwBq5MoQkhJcCowbxdmIqi
kId7nqQRuSUBql8eu-ejMMbE8mSxyaI
Case Study Report Outline
1. Description of the Status of the Case

a. Describe the current situation of the case
b. Describe the performance standards and measures (if any)
2. Assessment/Analysis of the Case
a. Describe the operational strength of the case
b. Describe the issues/problems/concerns within the case
3. Alternatives for improvement
a. Present alternatives to address the identified issues/problems/concerns
b. Assess the alternatives to determine the viable solutions
4. Recommended solutions/improvement
5. References:
It is recommended that you source business journals, textual references as
well as any online sources to support your answers on number 5. Make sure
to include it with facts and figures. You should use the APA format style for
the citations in this section.
1. Description of the Status of the Case
The Department of Tourism (DOT) has verified that Gubat sa Ciudad, a resort in
caloocan that was closed for taking visitors while Metro Manila was still under modified
enhanced community quarantine (MECQ), does not have DOT certification.
After pictures of people swarming in its pools went viral online over the weekend, the
offending resort became well-known. The MECQ forbids the operation of tourist
attractions, including both indoor and outdoor swimming pools.
2. Assessment/ Analysis of the case
There are several issues. After pictures of people swarming in its pools went viral online
over the weekend, their mistake is that when they opened their resort, they lacked DOT
accreditation and were in violation of MECQ, which forbids the operation of swimming
pools as well as outdoor and indoor tourist attractions.
3. Alternatives for Improvement
For the improvement, they need to fix the issue they created when they got viral in order
them to get better. Since they were endangering their customers safety, front desk staff
must verify that everyone who visited th e resort is in good health. The resort must face
their consequences and file their paperwork legally to the DOT or The Department of
Tourism. Although they were shut down, this is also an opportunity for them to improve
their level of customer care.
4. Recommended solution/ improvement.
Since they went viral, they should publicly apologize for endangering the health of resort
guests. They also have a responsibility to quarantine or watch over them for two weeks,
and if anything goes wrong, provide them with financial support. When MECQ is
complete, they must ensure that the guests of their resorts will have the guarantee of
safety. They must make sure the visitors will wear masks in interior public spaces,
maintain social distance, wash their hands, and be fully immunized. Maintaining a
physical separation of at least one meter between guests is known as physical
distancing. The establishment should, whenever possible, have physical boundaries
between personnel and visitors.
5. References;
https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-
emergencies/coronavirus-safety.html
file:///C:/Users/Administrator/Downloads/WHO-2019-nCoV-Hotels-2020.3-
eng%20(6).pdf

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University of Cebu-Main Campus

College of Hospitality Management

Submitted by: LABRADOR, LOVELY JOY L.

Submitted to: DR. KEVIN MIÑOZA

A DOT accreditation is a certificate issued to a tourism enterprise, officially recognizing

"The department stresses the importance of transacting with DOT-accredited

Meanwhile, it reminded the public to engage in responsible tourism by observing the

1. Description of the Status of the Case

2. Assessment/ Analysis of the case

3. Alternatives for Improvement

4. Recommended solution/ improvement.

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