Cebu Roosevelt Memorial Colleges: Bogo City, Cebu College of Commerce

CEBU ROOSEVELT MEMORIAL COLLEGES
Bogo City, Cebu
College of Commerce
HOSPITALITY MANAGEMENT DEPARTMENT
In Partial Fulfillment of the Requirements of the Course-

(BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT-General)
PRACTICUM
REPORT
(Emelia Hotel and Resort)

(Kawit, Medellin, Cebu)
(Vialeen O. Balunan)
Practicumer
CHERISH AIZA Y. CRISOSTOMO

Practicum Adviser/Coordinator
February 2022
Table of Contents
Chapter 1
Company Profile
History
Emelia Hotel and Resort started in 2017 at Kawit, Medellin, Cebu. Emelia came from the
grandmother of the owner. That's where Emelia originates.
MISSION, VISION, AND CORE - VALUES
MISSION
Our mission is to exceed our customer's expectations by providing genuine hospitality, a

valued experience, and a commitment to continuous improvement.
VISION
Our vision is to build and maintain customer focused organization that promotes and
develops services excellence by exceeding guests’ expectations and rewarding us with
profitable lives of our employees and the community.
Core - Values
Integrity - We are honest, trustworthy and kind
Quality - We exceed guest's expectations
Diversity - We are an equal opportunity organization
Responsibility - We are accountable for all our deeds
Dependability - We are always there for you

Location and Vicinity Map
HOW TO GET THERE?
Exact location: Brgy. Kawit, Medellin, northern Cebu — approx. 2-3 hours away from Cebu City.
BY BUS: From the North Bus Terminal, look for one heading to Medelllin/Daanbantayan. Ride it
and ask the driver to drop you off at Emelia Resort and Hotel. The resort is on the route of the
bus so just tell the driver.
BY CAR: Navigate with Waze or Google Maps and set your destination to “Emelia Hotel and
Resort” in Medellin. Parking space is available upon arrival.
Facilities, Amenities, and Services Offered
Facilities
Amenities
Services Offered
Wedding
Seminar
Swimming Pool
Organizational Chart
Maricel Tumakay
Admin, Marketing
Charine Briones
Assistant Marketing
Marjane Rayco
Front Desk
Employee’s Function and Responsibilities
Owner- Is an individual or corporate entities that own and operate one or more types of
hospitality accommodations.
Admin Marketing- Responsible for assisting the marketing operations of an organization,

promoting the company's goods and services to the public market, and increasing brand
popularity on digital media platforms.
Assistant Marketing- Who assists with ongoing marketing campaigns by collecting audience

feedback, creating graphs, charts, and slides to present to decision-makers, and conducting
market research to understand the target audience.
Front Desk- Responsible for greeting and welcoming guests, receiving and delivering all
incoming and outgoing mail and packages, answering all calls and directing as needed,
scheduling meetings, and coordinating office activities.
Housekeeping- Responsible for cleaning and reporting any safety hazards to the homeowner
or manager in charge. They must complete tasks like vacuuming, sweeping, emptying trash
cans, dusting shelves, cleaning windows, and mopping floors. Some Housekeepers change
linens, wash dishes, and do light ironing and laundry.
Head Cook- Oversee the daily process of running a kitchen and managing food preparation at
restaurants and other similar establishments. They direct kitchen staff and handle all food-
related issues, including checking up on food supplies, planning menus, and creating new
recipes.
Pool Attendant- Administers all activities in pool area and ensures compliance to all safety
rules and regulations and monitors all persons entering the pool area. Maintain proper social
distancing of guests in and around the pool area.
Company Guidelines and Policies (codes of conduct)
Chapter 2
Weekly Progress Reports/Journal
Chapter 3
Narrative Term Paper/Reaction Paper
It was a fantastic honor to be a part of Emelia as an OJT, and it was great fun to be with such
wonderful people. I learnt a lot at Emelia, including how to clean a room, serve and greet
guests, do laundry, and even cook. As for the people surrounding me or the staff, I had a
great time with them; they never treated us like strangers and instead treated us like family.
The most memorable events from my OJT are dealing with guests who were furious, so me
and the staff had to explain and calm them down, and then I had to create certain foods with
the help of the chef, who taught me how to cook and I am very thankful to that.
Additional seminars and training have been added to the practicum program to make it more
hands-on for the students to learn more. My advice to students who will be starting their
practicum soon is to be ready to work hard and without reluctance.
Chapter 4
Pertinent Records and Documents
Chapter 5
Actual Duty Pictures
Washing the Plates
Kitchen Area
Laundry
Function/Mopping
Information Area
Cleaning a Room

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CEBU ROOSEVELT MEMORIAL COLLEGES

Bogo City, Cebu

In Partial Fulfillment of the Requirements of the Course-

(Emelia Hotel and Resort)

CHERISH AIZA Y. CRISOSTOMO

Our mission is to exceed our customer's expectations by providing genuine hospitality, a

Integrity - We are honest, trustworthy and kind

Quality - We exceed guest's expectations

Diversity - We are an equal opportunity organization

Responsibility - We are accountable for all our deeds

Dependability - We are always there for you

HOW TO GET THERE?

Admin Marketing- Responsible for assisting the marketing operations of an organization,

Assistant Marketing- Who assists with ongoing marketing campaigns by collecting audience

Washing the Plates

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