Create Return Order and Returns Delivery (Option B) IN Sap Cloud by KPC

Create Return Order and Returns Delivery (Option B) IN sap cloud by kpc
The scope item covers the lean in-house repair process with repair quotations and repair orders in SAP S/4HANA Cloud. The
in-house repair process helps in selecting the simple serialized repair devices, perform prechecks, and aid in decision making
to provide a repair quotation or repair order or return to customer. A repair order is created for each repair object either via
the repair quotation acceptance process or directly.
The repair order is then planned and released for execution. Once the repair order is released, a purchase requisition is
created automatically for the applicable spare parts line items.
The repair confirmations are posted against the repair order line items. Based on repair confirmations, the time-sheet entry,
spares costs, and incurred expenses are posted automatically to controlling. Procurement costs are copied to the repair
confirmation from the supplier invoice, if posted.
Once the repair is done and reviewed, depending on the scenario, the repair order or repair order confirmations are released
for billing, automatically creating a billing document request. Finally, a billing document is created to invoice the customer.
This document provides a detailed procedure for testing this scope item after solution activation, reflecting the predefined
scope of the solution. Each process step, report, or item is covered in its own section, providing the system interactions (test
steps) in a table view. Steps that are not in scope of the process but are needed for testing are marked accordingly.
Purpose
Before creating an in-house repair, the return order can be created, and the posting of the goods receipt can be executed.
The integration with Accelerated Customer Returns adds the functionality for inbound and outbound logistics to the in-house
repair.
If you want to test a customer returns functionality with In-House Repair scope item, you need to include scope item
Accelerated Customer Returns (BKP).
To use customer returns with in-house repair, you need the SAP business roles “SAP_BR_RECEIVING_SPECIALIST” and
“SAP_BR_CUST_SRVC_REP_REPA” assigned to your individual test users.
For more information, see the product assistance for Claims, Returns, and Refund Management on SAP help portal:
https://help.sap.com/viewer/p/SAP_S4HANA_CLOUD > Product Assistance <English> > Sales > Order and Contract
Management > Claims, Returns, and Refund Management.
Procedure
This procedure provides a rough description to test the integration of Accelerated Customer Returns (BKP) with In-House
Repair in SAP S/4HANA Cloud.
Run the following steps that are described in the test script of scope item Accelerated Customer Returns (BKP).
1. Create a return order (as Returns and Refund Clerk):
In the Create Customer Return Without Reference – VA01 app, do the following:
MICKAEL QUESNOT🎯🇪🇺
Directeur BU SAP SCM & CONCUR
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a). Select the sales order type CBAR (Accelerated Return).
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b). Enter the Follow-Up Activity0001 “Receive into Plant”.
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If the returned products are received, select Material Received (option 1).
If the product has not yet received and you do not select the checkbox, the goods receipt is posted as part of the returns
delivery processing (option 2).
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c). Under More > Extras > Technical Object, enter the Serial Number for the returned product.
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d). Enter the mandatory data:
- Return Reason, (for example ‘Product defective’)
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- under Refund Control enter Decide Later (Defer the refund determination to a later time. The customer return item
is not refunded at this point.),
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- under Sales section enter the Order Reason ‘Accelerated Return' .
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It is important that the returned products are not valuated (no refund).
Then, choose Save.
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The system creates a returns delivery for the customer return. For option 1 the material is picked, and the goods receipt
is posted.
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2. Execute picking (only relevant if you choose option 2 in step 1.b):
In the Manage Outbound Deliveries app, do the following:
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For your returns delivery, choose Pick. Enter the Picking Quantity for the repair object. If required, enter the Storage
Location 171R. Then, choose Save.
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3. Post the goods receipt (as Shipping Specialist (only relevant if you choose option 2 in step 1.b)):
Choose the selection type For Goods Issue. Select your Returns Delivery. Then, choose Post Goods Issue.
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4. Perform the material inspection for the delivery (as Receiving Specialist):
In the Enter Inspection Result – From Warehouse app, do the following:
Enter 0026 “In-House Repair” under Follow-Up Activity and enter your Inspection Code under Inspection Result.
Then, choose Save and Confirm.
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5. Display the returns overview (Optional):
In the Manage Customer Returns app. do the following:
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Select the Customer Return number and choose Display Customer Return (Accelerated Return).
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Choose Returns Overview. The Returns Overview for Returns Order screen is displayed. The overview contains a list of
connected returns steps and the related business documents. Select your returns delivery to display the returns delivery
in the Adv. Returns Delivery app.
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6. Perform and complete process In-House Repair starting from test procedure 'Perform Prechecks' (as Customer Service
Representative - In-House Repair).
Skip procedure Enter Repair Object. The in-house repair and the repair object have already been created by performing
the material inspection in the returns process .
7. Return Objects to Customer (see the procedure Outbound Delivery (Optional) in chapter Return Objects to Customer
(Optional)).
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