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    Mercy M Nag Resume - Updated

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    zakir itrecruit
    Mercy Nag has over 10 years of experience in business analysis, product analysis, human resources, and recruitment. She has extensive experience assessing financial procedures, business processes, and requirements in the automotive and IT industries. She is skilled in agile methodologies, requirements gathering, project management, and building relationships across organizations.

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    Mercy M Nag Resume - Updated

    Uploaded by

    zakir itrecruit
    64 views3 pages
    Mercy Nag has over 10 years of experience in business analysis, product analysis, human resources, and recruitment. She has extensive experience assessing financial procedures, business processes, and requirements in the automotive and IT industries. She is skilled in agile methodologies, requirements gathering, project management, and building relationships across organizations.

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    Mercy Nag has over 10 years of experience in business analysis, product analysis, human resources, and recruitment. She has extensive experience assessing financial procedures, business processes, and requirements in the automotive and IT industries. She is skilled in agile methodologies, requirements gathering, project management, and building relationships across organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    64 views3 pages

    Mercy M Nag Resume - Updated

    Uploaded by

    zakir itrecruit
    Mercy Nag has over 10 years of experience in business analysis, product analysis, human resources, and recruitment. She has extensive experience assessing financial procedures, business processes, and requirements in the automotive and IT industries. She is skilled in agile methodologies, requirements gathering, project management, and building relationships across organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3
    At a glance
    Powered by AI
    The applicant has over 2 years of experience as a Product Analyst and Business Analyst focusing on requirements gathering, analysis, and project management. They also have 6 years of experience in IT roles.

    The applicant has skills in finance, business analysis, requirements gathering, workflow diagrams, use case diagrams, project planning, and agile methodologies.

    The applicant has held roles as a Product Analyst, Business Analyst, Human Resource Executive, and IT Recruiter.

    MERCY M NAG

    (480) 886-1930 | mercy.m.nag@gmail.com

    Professional Summary
    Seasoned Business/Product Analyst with 2+ years of experience providing assessing financial procedures and business processes in
    the automotive industry as well as 6 years of experience in the IT industry. Extensive experience in all aspects of business and IT
    initiatives including developing and implementing financial systems, strategies, processes, and controls that significantly improve
    profits and support growth. Continually exceeds expectations by building valuable relationships and works well with people at all
    levels of an organization including stakeholders, management, team members, and clients.

    Skills
    • Finance & Business Analysis • Project Planning & Daily Stand-ups
    • Team Leadership & Development • Reviews, Retrospectives & Sprint/Release Planning
    • Waterfall & Agile Methodologies • Strategic Alignment for Quality, Cost & Time
    • Business Requirements & Gap Analysis • Process Design, Testing & Documentation
    • Workflow Diagrams & Business Models • Project Costing & profit Management
    • Use Case Diagrams & User Stories • Resource Allocations & Project Timelines
    • Requirement Gathering & Traceability Matrices • JAD & Brainstorming Sessions

    Technical Skills
    Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, One Note
    Project Management/Agile tools: Jira, Visio, Share Point

    Work History

    Product Analyst 10/2021 to 12/2021


    Securian Financials
    • Collaborated with project managers to determine how existing product and service offering can be refined to support
    existing business objectives.
    • Worked collaboratively with product team members such as product managers, engineering, design as well as with data
    team members.
    • Analyzed business requirements for various products, created business requirement documents and translated into functional
    requirements.
    • Performed analysis of current state and future state flows for enterprise solutions and facilitated Sprint demos.
    • Evaluated risks related to requirements implementation, testing processes, project communications, and trainings.
    • Built targeted insights to inform the design and development of new customer experiences as well as technology.
    • Translated stakeholder requirements into tangible deliverables such as use cases, user stories, and workflow diagrams.
    • Gathered and analyzed information to provide recommendations to resolve business issues for specific business groups.
    • Coordinated between business and technical personnel to ensure a mutual understanding of process and applications.
    • Managed and sequenced delivery of business intent, built business requirements, and executed product strategies.
    • Partnered and worked closely with colleagues across the organization including IT, Sales, Operations, and Finance.
    • Facilitated daily discussions with Line of Business/Product Owner for streamlining requirements/recommendations.
    Business Analyst 02/2018 to 09/2020
    Toyota of North America
    • Analyzed business requirements, created business requirement documents, and translated into functional requirements.
    • Performed analysis of current state and future state flows for enterprise solutions and facilitated Sprint demos.
    • Evaluated risks related to requirements implementation, testing processes, project communications, and trainings.
    • Proposed mitigation plans for identified risks and challenges and supported teams during UAT/Production Validation.
    • Supported profitability and competitive success for the company in the face of shifting consumer demands.
    • Built targeted insights to inform the design and development of new customer experiences as well as technology.
    • Translated stakeholder requirements into tangible deliverables such as use cases, user stories, and workflow diagrams.
    • Gathered and analyzed information to provide recommendations to resolve business issues for specific business groups.
    • Coordinated between business and technical personnel to ensure a mutual understanding of process and applications.
    • Managed and sequenced delivery of business intent, built business requirements, and executed product strategies.
    • Partnered and worked closely with colleagues across the organization including IT, Sales, Operations, and Finance.
    • Facilitated daily discussions with Line of Business/Product Owner for streamlining requirements/recommendations.
    • Drove improvements in quality, volume, service, and profitability to support business as well as profit goals.

    Human Resource Executive 08/2010 to 02/2013


    GalaxE. Solutions Pvt. Ltd
    • Ensured adequate pipelines to ensure meeting headcount goals, administered benefits, and oversaw disciplinary actions.
    • Worked with line managers on performance management, employee relations, and rewards and recognition programs.
    • Collaborated with stakeholders to address employee issues and supported improvements and performance concerns.
    • Developed human resource objectives and systems including metrics, queries, and standard reports to meet requirements.
    • Managed health insurance coverage including open enrollment and resolved conflicts between employees and carriers.
    • Contributed to developing, communicating, interpreting, and updating organizational human resources policies.
    • Oversaw employee data management including accurate census reporting for insurance and benefits administration.
    • Assisted with the implementation of company safety and health programs including posting/filing required data.
    • Administered retirement plan and assisted in completing yearly compliance reporting and employee census reports.
    • Conducted new hire orientations, processed all new hire or termination paperwork, and completed database updates.
    • Provided payroll processing backup support as well as partnered with accounting to maintain the payroll database.
    • Updated the HRIS system for changes to supervisors, locations, or employee status and any internal database changes.
    • Managed all exit interviews and provided feedback to management to assist in continuous process improvement.

    Previous Work History


    Executive Recruitment Support – Target HR Pvt. Ltd. – 01/2010 to 07/2010
    IT Recruiter – Shiksha Infotech Pvt. Ltd. – 06/2009 to 10/2009

    Training, Licenses & Certifications


    Safe Agile Product Owner/Product Manager Certification – Scaled Agile Framework – Expires 08/2022
    Education
    Edith Cowan University, Australia – 2009
    Master of Business Administration in Human Resource Management

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