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    Survey Questionnaire

    Uploaded by

    Faizan Raheem
    The document is a survey questionnaire for customers of a Super Store. It collects general information about customers such as gender, length of time shopping at the store, and visit frequency. It then asks customers to rate their experiences on a scale from strongly disagree to strongly agree on ease of finding items, friendliness of staff, product information, store environment and policies. Finally, it asks for comments on how to improve the customer service experience.

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    © All Rights Reserved
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    Survey Questionnaire

    Uploaded by

    Faizan Raheem
    30 views2 pages
    The document is a survey questionnaire for customers of a Super Store. It collects general information about customers such as gender, length of time shopping at the store, and visit frequency. It then asks customers to rate their experiences on a scale from strongly disagree to strongly agree on ease of finding items, friendliness of staff, product information, store environment and policies. Finally, it asks for comments on how to improve the customer service experience.

    Original Description:

    market question

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    The document is a survey questionnaire for customers of a Super Store. It collects general information about customers such as gender, length of time shopping at the store, and visit frequency. It then asks customers to rate their experiences on a scale from strongly disagree to strongly agree on ease of finding items, friendliness of staff, product information, store environment and policies. Finally, it asks for comments on how to improve the customer service experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    30 views2 pages

    Survey Questionnaire

    Uploaded by

    Faizan Raheem
    The document is a survey questionnaire for customers of a Super Store. It collects general information about customers such as gender, length of time shopping at the store, and visit frequency. It then asks customers to rate their experiences on a scale from strongly disagree to strongly agree on ease of finding items, friendliness of staff, product information, store environment and policies. Finally, it asks for comments on how to improve the customer service experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Survey Questionnaire

    Customer Experiences of Super Store

    Part-I. : We would like to ask few general questions

    1. What is your gender?


    MALE FEMALE OTHER

    2. How long have you been a customer?

    Less than a year


    More than 1 year and less than 2 year
    More than 2 years less than 3 years
    More 3 years

    3. How often do you visit this store?


    Daily
    Once in a week
    Once in a month
    Once in a year

    4. What is your age group?


    Upto 18 year
    19 to 30 year
    31 to 45 years
    46 to 60 years
    Above 60 years

    Part-II: In this part, we would like to get your experiences of super store

    Sr. Statement Strongly Disagree Undecided Agree Strongly


    No. disagree agree
    1. 1. How easy did you find
    searching for what you
    wanted?
    2. Were you able to find what
    you were looking for?
    3. Do you feel the items are
    fairly priced at store?
    Sr. Statement Strongly Disagree Undecided Agree Strongly
    No. disagree agree
    4. How friendly was the staff?

    5. Was your request


    addressed properly?
    6. Was the shop's
    appearance pleasant?
    7. How satisfied are you with
    the product information
    provided?
    8. How do you rate the
    environment and ambiance
    of the store?
    9. Was it easy for you to find
    parking?
    10. Did the store have a
    reasonable return/
    exchange policy?
    11. Were the restrooms
    generally clean?
    12. Were the store hours are
    convenient for you.
    13. How satisfied were you
    with the service overall?

    Part-III: In this part, we would like to get your comments on how to improve the
    customer service experience in the super store

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