U S E R GUIDE

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I ND E X

01 Manage JioFiber Account

1. How to Login to MyJio with JioFiber Account
03 Jio Set Top Box
1. Set up STB & Remote
2. How to link JioFiber Account to existing Jio Mobility Account in MyJio 2. Activate & Login to Prime Video on STB
3. Update Registered Mobile Number/Email ID 3. Activate & Login to Netflix on STB
4. How to Recharge/Change Plan 4. Upgrade Netflix Plan
5. How to View LIVE Channels
5. How to Download Recharge Receipt
6. How to Check Plan, OTT App Subscription & Data Usage
7. How to change existing Postpaid Plan
JioFiber Voice Service
8. How to View, Download & Pay your Postpaid JioFiber Bill/s
04 1. How to Set up Landline & JioJoin App

02 Internet - Jio Home Gateway (Router)

1. How to change Wi-Fi Username 05 Troubleshoot & Fix
2. How to change Wi-Fi Password 1. Raise Service Request for Network Alerts
3. How to Block/Unblock Device 2. No Internet (Unable to connect)
4. How to enable Guest Wi-Fi ID 3. Slow Speed
5. How to improve Home Wi-Fi Experience 4. Voice Issues
5. STB - No Signal & Apps not working
6. Remote Not Working
7. Do & Don’ts
8. Support

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MANAG E YOUR
JIOFIBER ACCOUNT

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HOW TO LOGIN TO MYJIO WITH JIOFIBER ACCOUNT
With MyJio manage your JioFiber Account, Devices & Edit Profile on the go

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Download MyJio App from Open MyJio App & Select Enter OTP received You will successfully be logged in
Play Store or App Store. “JioFiber”. Enter your JioFiber on your JioFiber Registered with your JioFiber Account. Click on
(Click on link below to download Registered Mobile Number. Mobile Number. JioFiber tab to View your JioFiber
MyJio App) Click on “Generate OTP”. Account Dashboard.
https://bit.ly/myjioapp-android

https://bit.ly/myjioapp-iOS

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HOW TO LINK JIOFIBER ACCOUNT TO EXISTING
JIO M O B I L E ACCOUNT IN MYJIO
With MyJio, you can link your JioFiber account to your existing Jio Mobile account.

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Click on
"Click on Switch
SwitchAccount
Account&& Enter your JioFiber Enter OTP received on Registered
click
click “Link
“Link New
New Account”
Account” at Select “JioFiber” Registered Mobile Number and Mobile Number and press submit
at Home Page of
Home Page of MyJio" MyJio click on generate OTP button

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HOW TO LINK JIOFIBER ACCOUNT TO EXISTING
JIO MOBILITY ACCOUNT IN MYJIO
With MyJio, you can link your JioFiber account to your existing Jio Mobile account.

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Select your JioFiber Account MyJio application is available both Scan this Q R Code to view
Account will be linked. Click on OK
to view Dashboard on Google play & App Store How to manage your JioFiber account
on MyJio

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HOW TO UPDATE R MN/ E MAI L ID
MyJio gives you the freedom to change or update your mobile number and email id

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Open MyJio and click on

Click on Profile and other settings Click on Edit Profile Select Registered Mobile Number
Menu

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HOW TO UPDATE R MN/ E MAI L ID
MyJio gives you the freedom to change or update your mobile and email id

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Enter New Registered Mobile Number Enter OTP received on New You will receive a confirmation for
and select Generate OTP Registered Mobile Number successful updation of Registered
Mobile Number

Scan this QR Code to view How to manage your JioFiber account on MyJio

8
 HOW TO RECHARGE/CHANGE PLAN
With MyJio, you can recharge your account with preferred plan and also know their
detailed benefits

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Select Plan, click on the "View Details"

Open MyJio, select Fiber, click button to know all the benefits Select the payment mode as per your Select "Done" once you see
on View Plan & click "Recharge" of the plan. Tap on the Buy Button preference and Make the Payment the Payment Successful screen.
to proceedwith recharge.

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HOW TO RECHARGE/CHANGE PLAN
With MyJio, you can recharge your account with preferred plan and also know their
detailed benefits

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If recharge is done within the previous

Select Current Plan to see your Plan validity period, your new plan will be
Go to Plan & click on "View Plan" Details listed under the Upcoming Plans tab.
To activate this plan immediately,
select Activate

Scan this QR Code to view How to manage your JioFiber account on MyJio

10
HOW TO DOWNLOAD R E C HAR GE RECEIPT
With MyJio you can download recharge receipt

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Open MyJio and click on Scroll down to "My Transactions" Select Download to Download Once clicked on download,
JioFiber Tab section and select Invoice History Recharge Invoice the invoice will be downloaded.

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HOW TO CH ECK PLAN, OTT APP SUBSCRIPTION
& DATA USAGE
In MyJio you can check your OTT apps subscription and your data usage

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Open MyJio App, Select In the Current Plan page, Click on Data will appear for past few
Fiber, Click in Subscriptions tab to see the list of On JioFiber Home Page, click days, You can also download
"View plan" in OTT Apps Subscription "Check Usage" Usage Statement by scrolling
Plan Section down towards the end

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How to change existing Postpaid Plan
With MyJio App, you can easily change your existing Postpaid Plan

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Select desired Plan, Click on “Pay Now”

Go to MyJio, Select Click on “Change Plan”
click on “Buy” to make payment
“View Plan”

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How to View, Download & Pay your Postpaid JioFiber Bill/s
With MyJio App, you can easily view download & pay your JioFiber Postpaid Bills

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Click on “Download” to To Pay Click on “Pay Bill ” to

Go to MyJio, Select Click on “View Details”
download Bill make
“View Bill”

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INTERNET -
MANAGE JIO H O M E GATEWAY

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S S I D (WI-FI ID) N A M E CHANGE
With MyJio, easily change your Jio Home Gateway's (Router) S S I D name

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Select the Wi-Fi ID for which you Enter the New Wi-Fi ID & Tap on
Open MyJio and click on My Device Click on WiFi Settings want to change username and click Submit
on Edit Name

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S S I D N A M E CHANGE
With MyJio, easily change your Jio Home Gateway's (Router) S S I D name
Note - Ensure your Jio Home Gateway is Switched ON before you change Wi-Fi ID
so the New Wi-Fi ID can be synced & updated in Home Gateway

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WiFi Name Change is in progress.

Reconnect all the devices with the Once done you will receive a WiFi ID
new WiFi ID. Be patient, it may take change confirmation on your screen
some time to update.

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WI-FI PASSWORD CHANGE
With MyJio, easily change your Jio Home Gateway's (Router) S S I D Password

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Enter the new password. ReEnter

Select the Wi-Fi ID for which you
the password in the confirm
Open MyJio and click on My Device Click on WiFi settings want to change password and click on
password box and tap
Change Password
on submit button.

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WI-FI PASSWORD CHANGE
With MyJio, easily change your Jio Home Gateway's (Router) S S I D Password
Note - Ensure your Jio Home Gateway is Switched ON before you change Wi-Fi Password
so the New Password can be synced & updated in Home Gateway

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WiFi Password change is in progress.

Please ensure to change the password
Once done you will receive a password
on all the connected devices.
change confirmation on your screen
Be patient, it may take some time to
update.

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HOW TO B L O C K OR UNBLOCK DEVICE
THROUGH YOUR H O M E GATEWAY
With MyJio, manage devices from accessing your internet

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Select the Device that you want to

Open MyJio and click on My Device Block and click on Block Click on Block to confirm Device will get Blocked.

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HOW TO B L O C K OR UNBLOCK DEVICE
THROUGH YOUR H O M E GATEWAY
Manage Device from accessing Internet through your Home Gateway

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To unblock,Select Unblock against Device will get Unblocked

the Device that you want to Unblock

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HOW TO ENABLE GUEST WI-FI S S I D / U S E R ID
With MyJio, create a separate WiFi ID for the guests to access

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Tap on the SSI D on/off switch to

Select Jio_2 SSI D to configure it as enable the SSID. Also, tap on the
Open MyJio and click on My Device Click on WiFi Settings Visibility switch to make the WiFi ID
a Guest WiFi ID
visible to all the people trying to
connect to your WiFi. Green dot
besides the WiFI ID indicates
the WiFi ID is enabled.

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HOW TO IMPROVE YOUR H O M E WI-FI E X P E R I E N C E
Tips to improve your Home Wi-Fi Experience

Ethernet best for stationary Jio Home Gateway Placement Reboot Jio Home Gateway Wi-Fi (SSID) Name
devices

2.4 GHz 5 GHz

• Keep different Names for 2.4GHz &

• Place Home Gateway at the center 5GHz
•Connect Stationery Devices like Set
location of house away from Devices • Power off and power on the ONT • It is recommended to connect to
Top Box, Gaming Console directly
like Microwave, Cordless Phone etc. home gateway as you Restart your 5GHz if you are near the router for
through Ethernet Cable instead of
• Remember, the further away you Devices. It allows the device to better Wi-Fi Speeds. Connect to 2.4
WiFi, since these devices need more
are from the Router, lesser the update its software if required and GHz if you are in other room.
bandwidth for enhanced performance
helps in optimizing the • Use JioExtenders to enhance Wi-Fi
either to display rich graphics, Wi-Fi signal strength and so is performance. coverage.
streaming videos or TV shows. the experience. To know more about JioExtender login
to jio.com and visit Devices section.
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JIO S E T TOP B O X

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HOW TO SETUP S E T TOP B O X ON YOUR OWN
Here are few simple steps to set up your Jio Set Top Box

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Connect the Jio Set top box Connect the power adapter Turn the power on. Select TV Source to correct
to your TV using the HDMI cable. to a power source. HDMI using TV Remote

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Wait for ‘Connect Jio Accessories’ Insert 2AAA batteries Press any button
screen. in the remote. for 10 seconds.

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HOW TO ACTIVATE AMAZON P R I M E SUBSCRIPTION
Steps to activate Amazon Prime subscription via MyJio app
Bundled subscription of Amazon Prime is available with JioFiber 999 and above Plans. The same shall continue if you do not downgrade your Plan
and maintain a continuity of Recharge/Bill Payment. In case of Offer termination, same needs to be purchased as per Market Pr evailing Price
(Currently 1499/- per Year) from MyJio App
For more information refer T&C’s - bit.ly/amzn-prm-offr
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Open MyJio App and tap on the JioFiber

icon. Now tap on the bell icon to display Enter your existing Amazon User ID
Prime Video Offer will be activated
all your notifications. You will see the Tap on Activate Now. & Password or you may create one if
the given Amazon User ID
Amazon Prime Video Banner with you don’t have. Click on Login
"Activate Now" call to action.
Tap on it.

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 HOW TO LOGIN TO P R I M E VIDEO APP ON S E T TOP B O X
Here are few simple steps to login to Prime Video App on Jio Set Top Box

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STB Device is now successfully registered.

Launch Prime Video App on Note the code on the Left & open Enter the code in the Registration
Select Continue on your Jio Set Top Box –
Jio Set Top Box amazon.com/tv on your Phone Browser Code box and tap on Register device.
Prime Video App Screen and click on sign in

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HOW TO ACTIVATE NETFLIX SUBSCRIPTION
Steps to activate Netflix subscription via MyJio app

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Click on Bell Icon to see the Banners

Banners. Netflix Plan detail will appear as per
Enter your Email ID Enter Password JioFiber Plan. Tap “Continue”
Select Netflix & Tap on “Activate Now

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HOW TO LOGIN TO NETFLIX APP ON S E T TOP B O X
Here are few simple steps to login to Netflix App on Jio Set Top Box

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Launch Netflix App Enter the "Email"

Select Sign in Enter Password
on Jio Set Top Box used for activation

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HOW TO LOGIN TO NETFLIX APP ON S E T TOP B O X
Here are few simple steps to login to Netflix App on Jio Set Top Box

Your Netflix Subscription is successfully activated on Jio Set Top Box

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HOW TO UPGRADE NETFLIX PLAN
Your Netflix Subscription is successfully activated on Jio Set Top Box
Note – Payment not made within stipulated time, Netflix plan reverts to the one bundled with JioFiber plan.

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Basic SD

Click on the Link received in S M S

Visit Select Desired Plan and click on on your Registered Mobile Number
http://www.netflix.com/account & Select “Change Plan” Continue to Make the payment and enjoy
Sign IN with your Credentials benefits of upgraded Netflix plan

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HOW TO VIEW LIVE CHANNELS ON JIO S E T TOP B O X
With JioTV+ you can view LIVE Channels from all OTT Apps in an easy way

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press the voice search key Speak your command - “Play Colors
Open JioTV+ App on Jio Set Top Box Select desired channel to watch
on your JioRemote HD on JioTV+” or just “Colors HD”

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HOW TO VIEW LIVE CHANNELS ON S E T TOP B O X
With JioTV+ you can view LIVE Channels from all OTT Apps in an easy way

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Press Red Key on Remote

Or to search manually, go to JioTV+
(within JioTV+ App)
and select Live TV
to search through various Genres

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JIOFIBER
VOICE SERVICE

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HOW TO SETUP LANDLINE FOR USING VOICE S E R V I C E S
Setup your Landline in 3 Simple Steps

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Ensure your Jio Home Gateway to be Connect the landline phone to Set the dial mode (P/T)
Switched ON and the LED colour to be respective port of to tone mode (T)
Stable Green JioFiber Home Gateway

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HOW TO CONFIGURE JIOJOIN APP ON M O B I L E
Follow steps to configure JioJoin App and enjoy JioFiber Voice through your Mobile

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Allow JioJoin to access your

contacts?

Select your JioFiber ID

Download JioJoin App from Play Open JioJoin App & Click on Next. Allow all necessary permission Ensure you are connected to Jio Home
Store or App Store Gateway for JioFiber Wi-Fi ID to appear

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HOW TO CONFIGURE JIOJOIN APP ON M O B I L E
Follow steps to configure JioJoin App and enjoy JioFiber Voice through your Mobile

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P rovides best calling experience on your phone.

An OTP will be send to your registered mobile number.

https://bit.ly/37haLHb https://apple.co/3zXYaFl https://t.jio/Setup_FixedVoice

Click on Generate OTP & Enter OTP Slide towards right through the App
received on your Reg Mobile Number Tour and select Start Now

To watch video on How to configure Jio Join click https://t.jio/Setup_FixedVoice 37

TROUBLESHOOT & FIX
SELF SOLVE

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TROUBLESHOOT & FIX - NO INTERNET
Troubleshoot and raise Service Request from MyJio App in case of Network Alerts

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Login to MyJio App. Select Fiber & click • Follow the steps mentioned
on “Bell Icon”. Search for Banner to troubleshoot • Select your Preferred
• If issue doesn’t get Appointment Date & Time of Request will be raised successfully.
“JioFiber Service Unavailable”. Click on “Done:
If Available, click “Fix Now” resolved, click “Create Engineer Visit and click
Service Request” “Proceed”

https://bit.ly/JioFiber-Care 39
TROUBLESHOOT & FIX - NO INTERNET
Facing No Internet Issue, troubleshoot with simple tricks below to solve your issues
Restart your Jio Home Gateway. It installs the latest software updates and resolves most of the internet issues.

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Red Blinking Green Stable

Green Blinking

Unable to connect to
LED on Home Gateway (Router) is a Specific Website
LED on Home Gateway (Router) Green Stable, unable to connect Unable to connect to
is Red / Green Light Blinking a Single Device • There is always a possibility of some
• Check in MyJio if you have an problem with the specific website
• Check if the Fiber Cable is not bent, Active Plan • Go to MyJio -> My Device. Check if • If able to connect to other websites,
and to be firmly connected to Home • Remove any External Router/ the Device is Blocked. If Yes, your JioFiber Connection is working
Gateway Switches if connected Unblock it fine
• Restart Home Gateway • If using VPN, try disconnecting VPN • Restart your Connected Device and • Clear Cache of your Internet Browser
• Wait for 3-5 Minutes till the LED and then check check again and re-check
becomes Green Stable • Restart Home Gateway & Connected •Few Sites are blocked as per DOT
Device Guideline and are restricted for access

https://bit.ly/JioFiber-Care 40
TROUBLESHOOT & FIX – SLOW INTERNET S P E E D
Get Instant Results on Speed by doing Simple Step

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2.4 GHz 5 GHz

Restart your Jio Home Gateway Turn off or disconnect devices Move Wi-Fi devices closer to your Switch to 5 GHz to get better speeds
every couple of weeks you're not using Jio Home Gateway (Router) while 2.4 GHz provides better coverage

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TROUBLESHOOT & FIX – SLOW INTERNET S P E E D
Get Instant Results on Speed by doing Simple Step

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Add Jio Extender to strengthen and Use wired connections when you stream
expand your Wi-Fi coverage. videos, play game, watch content.
Click Here to know more

Scan the code to watch video on "How to improve

internet speed & experience over WiFi when connected to JioFiber"

https://bit.ly/myjioapp-android https://bit.ly/myjioapp-iOS
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TROUBLESHOOT & FIX – VOICE I S S U E S (LANDLINE)
Facing issues with Voice Calls, troubleshoot with simple steps below to solve your issues

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RJ11Cable

2.4 GHz 5 GHz

Ensure the Home Gateway is Set the Dial Mode (P/T) to Tone Mode (T).
Check if RJ 11 Cable is connected firmly
switched ON & You will find this button on the sides Restart Home Gateway & Check
to both Landline & Router
the LED is Green Stable or at the bottom of instrument

https://bit.ly/myjioapp-android https://bit.ly/myjioapp-iOS

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TROUBLESHOOT & FIX – VOICE I S S U E S (JIOJOIN APP)
Facing issues with Voice Calls, troubleshoot with simple steps below to solve your issues

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Go to Settings in JioJoin App,

Check if your Device has the Try Uninstalling & Reinstalling
Ensure your device is connected to Check if status of Fixed is “Online”
latest version of JioJoin App. Still not resolved,
JioFiber Network If status is “Offline”, reconnect
JioJoin App Installed restart Home Gateway & try again
your Device to Jio Home Gateway WiFi

https://bit.ly/37haLHb

https://apple.co/3zXYaFl 44
TROUBLESHOOT & FIX – S T B (NO SIGNAL ON TV)
Getting “No Signal” on TV while connecting STB, follow steps below to troubleshoot

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Check if HDMI cable is properly

Ensure your Jio STB is connected to Select the TV Input/Source from your TV Still Doesn’t work, Restart Set Top Box
connected to STB & TV, if loose
Power Source & is switched ON Remote to correct HDMI Source and check
reconnect the Cabler

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TROUBLESHOOT & FIX – S T B A P P S NOT WORKING
Fix common issues like App Crash, App Stuck, Apps asking for Login

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Disconnected any External Router if Once connected, Go to Settings from

Restart Jio Home Gateway (Router) and
connected & directly connect your your Jio STB Remote Select “Applications”
wait till the LED turns Green Stable
Device to Jio Home Gateway (Router)

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TROUBLESHOOT & FIX – S T B A P P S NOT WORKING
Fix common issues like App Crash, App Stuck, Apps asking for Login

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Scroll through the list & select the App Select Select Now Select
with which you are facing problem “Clear Cache” “Clear Cache” “Clear Data”

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TROUBLESHOOT & FIX – S T B A P P S NOT WORKING
Fix common issues like App Crash, App Stuck, Apps asking for Login

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Select Clear Data & Go back Relaunch

to Home Screen App from Home Screen

For Amazon & Netflix after doing clear cache & clear data, user need to enter the credentials
(username & password) again after launching App

Scan the QR Code 48

TROUBLESHOOT & FIX – S T B A P P S NOT WORKING
Facing problem with Prime Video App & NetFlix

Prime Video asking for Login Netflix App Asking for Login

• Ensure you have an Active Prime Video • Ensure you have activated Netflix from MyJio.
Subscription. To check, go to MyJio, tap on If not, Login to MyJio & Activate
“Plan Name” tile & Select “Subscription” • If Activated already, Enter Credentials used at
• Ensure you have activated Amazon Prime Offer the time of Activating Netflix App to Login
from MyJio. If not Login to MyJio & Activate
• Prime Video Membership is a One Time Offer.
If there is a gap in Recharge or if you have
downgraded your Plan, the offer will get
Cancelled and can’t be avail again
• If you a Valid Subscription, login with the
credentials used at the time of activating
Amazon Prime Offer from MyJio App

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TROUBLESHOOT & FIX – R E M O T E NOT WORKING
troubleshoot with simple steps below to solve your Remote Related issues

Remote not responding. Voice Search Not Working Voice Search Not Working

• Remote may take some time (~ 5 sec.) to respond • Ensure that battery level of Remote is not • Insert new batteries in the Remote.
very low. The low battery indicator will disappear, and
to the key inputs when the keys are pressed
• Press Voice key on the Remote and notice the the Remote will work properly
immediately after the Set Top Box is switched on.
It is advised to wait for some time after pressing Listening message that displays on the
any key until there is Remote Control Unit icon on TV screen.
top of the TV screen. • Remove the batteries from the Remote and
• Check whether the Remote is in Pairing mode by reinsert the same.
pressing any key and Remote LED blinks 3-4 • If the problem persists, Restart the STB
times.
• Try going closer to the Set Top Box and connect
again.
• Check if the batteries are properly inserted or
whether it needs battery replacement.
• Restart Set Top Box

Scan the code to watch video on "How to set up JioRemote"

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DO’S & DON’TS
Certain Do’s to Remember

2.4 GHz 5 GHz

• Restart Jio Home Gateway regularly • Recommend to connect Laptops • For getting better speed & experience • Use CAT6 Ethernet Cable for getting
as you restart your other devices. and Streaming Devices like Set Top Prefer connecting your Devices to speed of more than 100 Mbps
This will ensure to have the latest Box via Ethernet Cable to get best 5 GHz Wi-Fi ID over 2.4 GHz. 2.4 GHz
Software Updates and help resolving Streaming Experience. provide better coverage compared to
most of the common Internet Issues 5 GHz. Always keep Different Wi-Fi ID
Names for 2.4 GHz & 5 GHz Band

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DO’S & DON’TS
Certain Don’t to Remember

• Do not bend the fiber cable behind • Do not place Jio Home Gateway •Do Not keep equipment like Micro
Home Gateway, a bend can lead to inside cupboards or Drawer, it will wave, Cordless Phone, away from Jio
No Connectivity Issues and depletion impact the Wi-Fi Coverage. Do not Home Gateway as this interfere with
of Speed. Do not move Jio Home place Jio Home Gateway in a damp Wi-Fi Signals
Gateway frequently, this might result or moist place.
in damaging the Fiber Cable

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 SUPPORT
For support you can reach us at

Scan to view “How to Video” section

7000570005 or
www.jio.com/fiber
Scan this Barcode

jiofibercare@jio.com 1800-896-9999

Offer, Plans & Images shown in this presentation are for representation purpose only. Please visit MyJio App or www.jio.com for latest update 53