SYAM .S Syamspv1987@gmail.

com
IT Administrator +971-551809778
syamspv
Karama, Dubai, UAE

Network / System Administrator

Dynamic IT professional with UAE Driving License (LMV) and 10+ years of work experience with (problem
solving, design scoping, planning and development upgrades, networks and infrastructure changes and critical
PC rollouts). Multi-site environment, identifying and meeting deadlines, developing customer relations.
Extensive LAN / WAN / Hardware / Software knowledge, now looking forward to making a continued significant
contribution within a new challenging role i.e. designing, supporting, administering and implementing network.

Areas of Expertise
System Administration, Network Administration, Technical Support, Desktop Support, Project Management,
Remote Support, IP & CCTV Camera, Graphics and Multimedia Creation, Mail / Backup Administration.

Work Experience
Dec 2018 – Present IT Administrator Al Qamish National Contrcting LLC, Dubai, UAE
• Managing file server, SQL server and Domain server.
• Managing windows 7, windows 8 and 8.1, windows 10 operating system.
• Managing desktop support.
• Configuration and troubleshooting of MS outlook 2007, 2010 and 2013.
• Remote desktop support.
• Managing antivirus servers and clients.
• Configuration and managing active directory systems.
• Managing Dray Tech firewall.
• Managing CCTV systems.
• Managing attendance system.
• Managing ERP systems.
• Managing copier machines and plotter.

Jun 2018 – Dec 2018 IT Administrator Worood Intraflora LLC, Dubai, UAE
• Backup and restore Jobs.
• Troubleshooting of operating system and hardware related problems.
• Network installation, configuration and troubleshooting.
• Installation and configuration of client operating system of windows 8, windows 7, vista, and xp.
• Microsoft outlook configuration and troubleshooting.
• Citrix application publishing and management.
• Policy creations for drives and Printer.
• Citrix client installation, configuration and trouble shooting.
• Network monitoring.
• Managing firewalls.

Aug 2016 – Jun 2018 IT Administrator Axxon HR Solutions, Abu Dhabi, UAE
Managing windows 7, windows 8 and 8.1, windows 10 and MAC operating system.
• Managing desktop support.
• Configuration and troubleshooting of MS outlook.
• Remote desktop support.
• Managing antivirus servers and clients.
• Managing and troubleshooting of Peach tree accounting software.
• Managing active directory systems.
• Configuration of router (Linksys , TP Link and Cisco systems)
• Managing fax systems.
• Managing CISCO telephone systems.
• Managing forti net firewall (60 D).
• Sage installation and support.
 Nov 2015 – Jul 2016 IT Administrator Helpdesk Computer Solutions, Abu Dhabi, UAE
• Managing desktop support.
• Configuration and troubleshooting of MS outlook.
• Installation of windows server 2003, 2008 and 2012.
• Server hardware, system and network support at customer sites.
• Managing antivirus servers and clients.
• Managing network management server.
• Managing active directory systems.
• Configuration of router (Linksys, TP Link and Cisco systems)
• Managing fax systems.
• Installation and configuration of network systems.
• Installation and configuration of security systems.

Jul 2011 – Jan 2014 IMS Site Engrs. Intel FACT LTD, Kochi, India
• Managing network management server.
• Managing checkpoint Firewall.
• Network monitoring (What’s Up gold).
• Managing cisco catalyst 4507 R-E core switch and catalyst 2960 distribution switches.
• Handling 172 citrix clients.
• Managing quick heal, Symantec and McAfee antivirus.
• Managing dell systems and peripherals.
• Handling clients through remote desktop.
• Performing configuration of LAN extenders.
• Citrix client Installation and troubleshooting.
• Managing TVS MSP series printers.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Diagnose hardware and software problems, and replace defective components.
• Maintain and administer computer networks and related computing environments, including computer
hardware, systems software, applications software, and all configurations.
• Configure network infrastructure devices (switch, router and hub).
• Knowledge of windows 2003 and 2008 network with client operating system such as, windows7 and windows
8.
• Escalating the tickets to Onsite/vendor teams and follow-up till closure.

Feb 2010 – Mar 2011 System Administrator Deligens Device Intelligence, Kochi, India
• Operating system installation, configuration and administration of servers, desktops and laptops .
• Email systems like web mail and outlook configuration.
• Performed ADS user account creation, deletion, and configuration.
• Follow up and record keeping of desktop’s complaint calls.
• Implementation of security policies as per the system administrator information.
• Installation and configuration of peripheral devices like Printer, Scanner etc.
• Taking back up of the daily productivity of the organization and ensuring complete safety of the backup.
• Maintenance of business software applications and other software and operating systems.
• Troubleshooting of LAN, Wireless LAN networks within the organization.
• Outlook configuration and troubleshooting.

Nov 2007 – Mar 2010 Hardware Support Computer Park, Kochi, India
• Operating system installation, configuration and administration of servers, desktops and laptops .
• Follow up and record keeping of desktop’s complaint calls.
• Installation and configuration of peripheral devices like Printer, Scanner etc.
• Maintenance of business software applications and other software and operating systems.
• Troubleshooting of LAN, Wireless LAN networks within the organization.

Education

• BSC Computer Sceince : Kerala University, India (2007)

• HSE (Higher Secondary Education) : Kerala Board, India (2004)
Certifications

• Microsoft Certified Professional (MCP) Windows 7

• Microsoft Certified Professional (MCP) Windows Vista
• Microsoft Certified Professional Active Directory 2008 Server
• Cisco Certified Network Associate (CCNA)

IT Technical Key Skills

• Knowledge of LAN/WAN networks.

• Monitoring, optimizing and troubleshooting active directory.
• Strong proficiency in Windows 2012 and 2016 servers. Setting and configuring routers and switches.
• Installation, configuration, assembling, troubleshooting and maintenance of PC’s.
• Creating and administering machines and users using group policy objects.
• Deploying software’s using Group policy to appropriate machines and users.
• Installing, configuring and upgrading of hardware and software on Windows operating systems.

Language Proficiency Personal Skills

English Flexibility/Adaptability
Malayalam Solving problems
Arabic Planning/Organizing
Hindi / Tamil Management Skills

International Experience

Personal Profile
Name : Syam .S
Date of birth : 30th May 1987
Nationality / Passport : Indian
Sex : Male
Marital status : Married
Driving License : UAE and India
Visa Status : Residence Visa
E-mail : syamspv1987@gmail.com
Mobile : +971-551809778
Address : Karama, Dubai, UAE