User Guide

Master II Series (1P/1P) - Tower

PRO800-ES/EL
1-3KVA

Version 2.00
(English)
Table of Contents

1. Important Safety Warning .................................................................................................... 1

1-1. Transportation ................................................................................................................ 1
1-2. Preparation .................................................................................................................... 1
1-3. Installation ...................................................................................................................... 1
1-4. Operation ....................................................................................................................... 1
1-5. Maintenance, service and faults .................................................................................. 1
2. Installation and setup.......................................................................................................... 3
2-1. Rear panel view ............................................................................................................ 3
2-2. Setup the UPS ............................................................................................................... 4
3. Operations .......................................................................................................................... 7
3-1. Button operation ........................................................................................................... 7
3-2. LCD Panel ..................................................................................................................... 7
3-3. Audible Alarm ............................................................................................................... 9
3-4. LCD display wordings index ........................................................................................ 9
3-5. UPS Setting ................................................................................................................... 9
3-6. Operating Mode Description ..................................................................................... 13
3-7. Faults Reference Code ............................................................................................... 14
3-8. Warning indicator ...................................................................................................... 14
4. Troubleshooting ................................................................................................................. 15
5. Storage and Maintenance ................................................................................................. 16
6. Specifications ..................................................................................................................... 17
 1. Important Safety Warning
Please comply with all warnings and operating instructions in this manual strictly. Save this manual
properly and read carefully the following instructions before installing the unit. Do not operate this
unit before reading through all safety information and operating instructions carefully.

1-1. Transportation
⚫ Please transport the UPS system only in the original package to protect against shock and
impact.

1-2. Preparation
⚫ Condensation may occur if the UPS system is moved directly from cold to warm
environment. The UPS system must be absolutely dry before being installed. Please allow
at least two hours for the UPS system to acclimate the environment.
⚫ Do not install the UPS system near water or in moist environments.
⚫ Do not install the UPS system where it would be exposed to direct sunlight or near heater.
⚫ Do not block ventilation holes in the UPS housing.

1-3. Installation
⚫ Do not connect appliances or devices which would overload the UPS system (e.g. laser
printers) to the UPS output sockets.
⚫ Place cables in such a way that no one can step on or trip over them.
⚫ Do not connect domestic appliances such as hair dryers to UPS output sockets.
⚫ The UPS can be operated by any individuals with no previous experience.
⚫ Connect the UPS system only to an earthed shockproof outlet which must be easily
accessible and close to the UPS system.
⚫ Please use only VDE-tested, CE-marked mains cable (e.g. the mains cable of your
computer) to connect the UPS system to the building wiring outlet (shockproof outlet).
⚫ Please use only VDE-tested, CE-marked power cables to connect the loads to the UPS
system.
⚫ When installing the equipment, it should ensure that the sum of the leakage current of the
UPS and the connected devices does not exceed 3.5mA.

1-4. Operation
⚫ Do not disconnect the mains cable on the UPS system or the building wiring outlet
(shockproof socket outlet) during operations since this would cancel the protective
earthing of the UPS system and of all connected loads.
⚫ The UPS system features its own, internal current source (batteries). The UPS output
sockets or output terminals block may be electrically live even if the UPS system is not
connected to the building wiring outlet.
⚫ In order to fully disconnect the UPS system, first press the OFF/Enter button to disconnect
the mains.
⚫ Prevent no fluids or other foreign objects from inside of the UPS system.

1-5. Maintenance, service and faults

⚫ The UPS system operates with hazardous voltages. Repairs may be carried out only by
qualified maintenance personnel.
⚫ Caution - risk of electric shock. Even after the unit is disconnected from the mains
(building wiring outlet), components inside the UPS system are still connected to the
battery and electrically live and dangerous.
⚫ Before carrying out any kind of service and/or maintenance, disconnect the batteries and
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 verify that no current is present and no hazardous voltage exists in the terminals of high
capability capacitor such as BUS-capacitors.
⚫ Only persons are adequately familiar with batteries and with the required precautionary
measures may replace batteries and supervise operations. Unauthorized persons must be
kept well away from the batteries.
⚫ Caution - risk of electric shock. The battery circuit is not isolated from the input voltage.
Hazardous voltages may occur between the battery terminals and the ground. Before
touching, please verify that no voltage is present!
⚫ Batteries may cause electric shock and have a high short-circuit current. Please take the
precautionary measures specified below and any other measures necessary when
working with batteries:
－remove wristwatches, rings and other metal objects
－use only tools with insulated grips and handles.
⚫ When changing batteries, install the same number and same type of batteries.
⚫ Do not attempt to dispose of batteries by burning them. This could cause battery
explosion.
⚫ Do not open or destroy batteries. Escaping electrolyte can cause injury to the skin and
eyes. It may be toxic.
⚫ Please replace the fuse only with the same type and amperage in order to avoid fire
hazards.
⚫ Do not dismantle the UPS system.
⚫ WARNING: This is a category C2 UPS product. In a residential environment, this product
may cause radio interference, in which case the user many be required to take additional
measures. (only for 220/230/240 VAC system)
Only for 110/120 VAC system:
⚫ NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
⚫ WARNING: Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.

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 2. Installation and setup
NOTE: Before installation, please inspect the unit. Be sure that nothing inside the package is
damaged. Please keep the original package in a safe place for future use.
NOTE: There are two different types of online UPS: standard and long-run models. Please refer to
the following model table.
Model Type Model Type
PRO801-ES PRO801-EL
PRO8015-ES PRO8015-EL
Standard Long-run
PRO802-ES PRO802-EL
PRO803-ES PRO803-EL

2-1. Rear panel view

PRO801-ES/EL & PRO8015-ES/EL

IEC Type Schuko Type India Type NEMA Type

PRO802-ES/EL

IEC Type Schuko Type India Type NEMA Type

PRO803-ES/EL

IEC Type Schuko Type India Type NEMA Type

1. Programmable outlets: connect to non-critical loads.
2. Output receptacles: connect to mission-critical loads.
3. AC input
4. Input circuit breaker
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5. Network/Fax/Modem surge protection
6. Emergency power off function connector (EPO)
7. USB communication port
8. RS-232 communication port
9. SNMP intelligent slot
10. External battery connection (only available for L model)
11. Output terminal
12. Output circuit breaker
13. Input terminal

2-2. Setup the UPS

Before installing the UPS, please read below to select proper location to install UPS.
1. UPS should be placed on the flat and clean surface. Place it in an area away from vibration,
dust, humidity, high temperature, flammable liquids, gases, corrosive and conductive
contaminants. Install the UPS indoors in a clean environment, where it is away from window
and door. Maintain minimum clearance of 100mm in the bottom of the UPS to avoid dust and
high temperature.

2. Maintain an ambient temperature range of 0ºC to 45ºC for UPS optimal operation. For every
5ºC above 45ºC, the UPS will derate 12% of nominal capacity at full load. The highest working
temperature requirement for UPS operation is 50ºC.
3. It’s required to maintain maximum altitude of 1000m to keep UPS normal operation at full load
UPS. If it’s used in high altitude area, please reduce connected load. Altitude derating power
with connected loads for UPS normal operation is listed as below:

4. Place UPS:
It’s equipped with fan for cooling. Therefore, place the UPS in a
well-ventilated area. It’s required to maintain minimum clearance of 100mm
in the front of the UPS and 300mm in the back and two sides of the UPS for
heat dissipation and easy-maintenance.

5. Connect To Transformer
Transformer Transformer

Please do NOT connect transformer to output of the UPS. Otherwise, it will cause UPS internal fault

4
and force UPS to enter to fault mode. Please connect transformer to input of the UPS.
6. Connect to External Battery Pack

When connecting external battery packs, please be sure to connect polarity correctly. Connect
positive pole of battery pack to positive pole of external battery connector in UPS and negative
pole of battery pack to negative pole of external battery connector in UPS. Polarity misconnection
will cause UPS internal fault. It’s recommended to add one breaker between positive pole of
battery pack and positive pole of external battery connector in UPS to prevent damage to battery
packs from internal fault.
The required specification of breaker: voltage ≧ 1.25 x battery voltage/set; current ≧ 50A
Please choose battery size and connected numbers according to backup time requirement and
UPS specifications. To extend battery lifecycle, it’s recommended to use them in the temperature
range of 15ºC to 25ºC.

Step 1: External battery connection

Follow the right chart to make external battery connection.

Step 2: UPS input connection

Plug the UPS into a two-pole, three-wire, grounded receptacle only.
Avoid using extension cords.
⚫ For 200/208/220/230/240VAC models: The power cord is supplied in the UPS package.
⚫ For 100/110/115/120/127VAC models: The power cord is attached to the UPS. The input plug is a
NEMA 5-15P for 1KVA and 1.5KVA models, NEMA 5-20P for 2KVA models.
Note: For Low voltage models: Check if the site wiring fault indicator lights up in LCD panel. It will
be illuminated when the UPS is plugged into an improperly wired utility power outlet (Refer to
Troubleshooting section). Please also install a circuit breaker (40A) between the mains and AC
input in 3K model for safety operation.

Step 3: UPS output connection

⚫ For socket-type outputs, there two kinds of outputs: programmable outlets and general
outlets. Please connect non-critical devices to the programmable outlets and critical devices
to the general outlets. During power failure, you may extend the backup time to critical
devices by setting shorter backup time for non-critical devices.
⚫ For terminal-type input or outputs, please follow below steps for the wiring configuration:
a) Remove the small cover of the terminal block
b) Suggest using AWG14 or 2.1mm2 power cords. Suggest using AWG12-10 or 3.3mm2-5.3mm2
power cords for NEMA type.
c) Upon completion of the wiring configuration, please check whether the wires are securely
affixed.
d) Put the small cover back to the rear panel.

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Step 4: Communication connection
Communication port:
USB port RS-232 port Intelligent slot

To allow for unattended UPS shutdown/start-up and status monitoring, connect the
communication cable one end to the USB/RS-232 port and the other to the communication port of
your PC. With the monitoring software installed, you can schedule UPS shutdown/start-up and
monitor UPS status through PC.

The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card. When installing
either SNMP or AS400 card in the UPS, it will provide advanced communication and monitoring
options.

Step 5: Network connection

Network/Fax/Phone surge port

Connect a single modem/phone/fax line into surge-protected “IN” outlet on the back panel of the
UPS unit. Connect from “OUT” outlet to the equipment with another modem/fax/phone line cable.

Step 6: Disable and enable EPO function

Keep the pin 1 and pin 2 closed for UPS normal operation. To activate EPO function, cut the wire
between pin 1 and pin 2.

It’s in closed status for UPS

normal operation.

Step 7: Turn on the UPS

Press the ON/Mute button on the front panel for two seconds to power on the UPS.
Note: The battery charges fully during the first five hours of normal operation. Do not expect
full battery run capability during this initial charge period.

Step 8: Install software

For optimal computer system protection, install UPS monitoring software to fully configure UPS
shutdown. Use supplied RS-232 or USB communication cable to connect RS-232/USB port of UPS
and RS-232/USB port of PC. Then, follow below steps to install monitoring software.

1. Insert the included installation CD into CD-ROM drive and then follow the on-screen
instructions to proceed software installation. If there no screen shows 1 minute after inserting
the CD, please execute setup.exe file for initiating software installation.
2. Follow the on-screen instructions to install the software.
3. When your computer restarts, the monitoring software will appear as an orange plug icon
located in the system tray, near the clock.

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 3. Operations
3-1. Button operation
Button Function
➢ Turn on the UPS: Press and hold ON/Mute button for at least 2 seconds to
turn on the UPS.
➢ Mute the alarm: After the UPS is turned on in battery mode, press and hold
ON/Mute this button for at least 3 seconds to disable or enable the alarm system. But
Button it’s not applied to the situations when warnings or errors occur.
➢ Up key: Press this button to display previous selection in UPS setting mode.
➢ Switch to UPS self-test mode: Press ON/Mute buttons for 3 seconds to enter
UPS self-testing while in AC mode, ECO mode, or converter mode.
➢ Turn off the UPS: Press and hold this button at least 2 seconds to turn off the
UPS. UPS will be in standby mode under power normal or transfer to Bypass
OFF/Enter
mode if the Bypass enable setting by pressing this button.
Button
➢ Confirm selection key: Press this button to confirm selection in UPS setting
mode.
➢ Switch LCD message: Press this button to change the LCD message for input
voltage, input frequency, battery voltage, output voltage and output
Select frequency. It will return back to default display when pausing for 10 seconds.
Button ➢ Setting mode: Press and hold this button for 3 seconds to enter UPS setting
mode when Standby and Bypass mode.
➢ Down key: Press this button to display next selection in UPS setting mode.
➢ Switch to bypass mode: When the main power is normal, press ON/Mute
and Select buttons simultaneously for 3 seconds. Then UPS will enter to
bypass mode. This action will be ineffective when the input voltage is out of
ON/Mute
acceptable range.
+ Select
➢ Exit setting mode or return to the upper menu: When working in setting
Button
mode, press ON/Mute and Select buttons simultaneously for 0.2 seconds to
return to the upper menu. If it’s already in top menu, press these two buttons
at the same time to exit the setting mode.

3-2. LCD Panel

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Display Function
Backup time information
Indicates the estimated backup time.
H: hours, M: minute, S: second
Configuration and fault information
Indicates the configuration items, and the configuration items are listed in
details in section 3-5.
Indicates the warning and fault codes, and the codes are listed in details in
section 3-7 and 3-8.
Mute operation
Indicates that the UPS alarm is disabled.

Output information
Indicates the output voltage and output frequency.
Vac: AC voltage, Vdc: DC voltage, Hz: frequency
Load information
Indicates the load level by 0-24%, 25-49%, 50-74% and 75-100%.

Indicates overload.

Indicates the load or the UPS output is short circuit.

Programmable outlets information

Indicates that programmable management outlets are working.
Mode operation information
Indicates the UPS connects to the mains.

Indicates the battery is working.

Indicates the bypass circuit is working.

Indicates the ECO mode is enabled.

Indicates the inverter circuit is working.

Indicates the output is working.

Battery information
Indicates the battery level by 0-24%, 25-49%, 50-74%, and 75-100%.

Indicates the battery is fault.

Indicates low battery level and low battery voltage.

Input & battery voltage information

Indicate the input voltage, input frequency and battery voltage.
Vac: AC voltage, Vdc: DC voltage, Hz: frequency
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3-3. Audible Alarm
Battery Mode Sounding every 5 seconds
Low Battery Sounding every 2 seconds
Overload Sounding every second
Fault Continuously sounding
Bypass Mode Sounding every 10 seconds

3-4. LCD display wordings index

Abbreviation Display content Meaning
ENA Enable
DIS Disable
ESC Escape
HLS High loss
LLS Low loss
BAT Battery
BAH Battery AH
CHA Charger current
CBV Charger boost voltage
CFV Charger float voltage
CF Converter
ON ON
EP EPO
TP Temperature
CH Charger
FU Bypass frequency unstable
EE EEPROM error
BR Battery Replacement

3-5. UPS Setting

Parameter 1

There are three parameters to set up the UPS.

Parameter 1: It’s for program alternatives. Refer to

below table.
Parameter 2 and parameter 3 are the setting options
or values for each program.

Parameter 2 Parameter 3

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⚫ 01: Output voltage setting
Interface Setting
Parameter 3: Output voltage
For 200/208/220/230/240 VAC models, you may choose the
following output voltage:
200: presents output voltage is 200Vac
208: presents output voltage is 208Vac
220: presents output voltage is 220Vac
230: presents output voltage is 230Vac (Default)
240: presents output voltage is 240Vac
For 100/110/115/120/127 VAC models, you may choose the
following output voltage:
100: presents output voltage is 100Vac
110: presents output voltage is 110Vac
115: presents output voltage is 115Vac
120: presents output voltage is 120Vac (Default)
127: presents output voltage is 127Vac
⚫ 02: Frequency Converter enable/disable
Interface Setting
Parameter 2 & 3: Enable or disable converter mode. You may
choose the following two options:
CF ENA: converter mode enable
CF DIS: converter mode disable (Default)

⚫ 03: Output frequency setting

Interface Setting
Parameter 2 & 3: Output frequency setting.
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz
BAT 60: presents output frequency is 60Hz
If converter mode is enabled, you may choose the following
output frequency:
CF 50: presents output frequency is 50Hz
CF 60: presents output frequency is 60Hz
⚫ 04: ECO enable/disable
Interface Setting
Parameter 3: Enable or disable ECO function. You may choose
the following two options:
ENA: ECO mode enable
DIS: ECO mode disable (Default)

⚫ 05: ECO voltage range setting

Interface Setting
Parameter 2 & 3: Set the acceptable high voltage point and low
voltage point for ECO mode by pressing Down key or Up key.
HLS: High loss voltage in ECO mode in parameter 2.
For 200/208/220/230/240 VAC models, the setting range in
parameter 3 is from +7V to +24V of the nominal voltage.

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 (Default: +12V)
For 100/110/115/120/127 VAC models, the setting range in
parameter 3 is from +3V to +12V of the nominal voltage.
(Default: +6V)
LLS: Low loss voltage in ECO mode in parameter 2.
For 200/208/220/230/240 VAC models, the setting range in
parameter 3 is from -7V to -24V of the nominal voltage.
(Default: -12V)
For 100/110/115/120/127 VAC models, the setting voltage in
parameter 3 is from -3V to -12V of the nominal voltage.
(Default: -6V)
⚫ 06: Bypass enable/disable when UPS is off
Interface Setting
Parameter 3: Enable or disable Bypass function. You may
choose the following two options:
ENA: Bypass enable
DIS: Bypass disable (Default)

⚫ 07: Bypass voltage range setting

Interface Setting
Parameter 2 & 3: Set the acceptable high voltage point and
acceptable low voltage point for Bypass mode by pressing the
Down key or Up key.
HLS: Bypass high voltage point
For 200/208/220/230/240 VAC models:
230-264: setting the high voltage point in parameter 3 from
230Vac to 264Vac. (Default: 264Vac)
For 100/110/115/120/127 VAC models:
120-140: setting the high voltage point in parameter 3 from
120Vac to 140Vac. (Default: 132Vac)
LLS: Bypass low voltage point
For 200/208/220/230/240 VAC models:
170-220: setting the low voltage point in parameter 3 from
170Vac to 220Vac. (Default: 170Vac)
For 100/110/115/120/127 VAC models:
85-115: setting the low voltage point in parameter 3 from 85Vac
to 115Vac. (Default: 85Vac)
⚫ 08: Bypass frequency range setting
Interface Setting
Parameter 2 & 3: Set the acceptable high frequency point and
acceptable low frequency point for Bypass mode by pressing
the Down key or Up key.
HLS: Bypass high frequency point
For 50Hz output frequency models:
51-55Hz: setting the frequency high loss point from 51Hz to
55HZ(Default: 53.0Hz)
For 60Hz output frequency models:
61-65Hz: setting the frequency high loss point from 61Hz to
65Hz(Default: 63.0Hz)

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 LLS: Bypass low Frequency point
For 50Hz output frequency models:
45-49Hz: setting the frequency low loss point from 45Hz to
49HZ(Default: 47.0Hz)
For 60Hz output frequency models:
55-59Hz: setting the frequency low loss point from 55Hz to
59Hz(Default: 57.0Hz)
⚫ 09: Programmable outlets enable/disable
Interface Setting
Parameter 3: Enable or disable programmable outlets.
ENA: Programmable outlets enable
DIS: Programmable outlets disable (Default)

⚫ 10: Programmable outlets setting

Interface Setting
Parameter 3: Set up backup time limits for programmable
outlets.
0-999: setting the backup time limits in minutes from 0-999 for
programmable outlets which connect to non-critical devices on
battery mode. (Default: 999)

⚫ 11: Autonomy limitation setting

Interface Setting
Parameter 3: Set up backup time on battery mode for general
outlets.
0-999: setting the backup time in minutes from 0-999 for
general outlets on battery mode.
DIS: Disable the autonomy limitation and the backup time will
depend on battery capacity. (Default)
Note: When setting as “0”, the backup time will be only 10
seconds.
⚫ 12: Battery total AH setting
Interface Setting
Parameter 3: Set up the battery total AH of the UPS.
7-999: setting the battery total capacity from 7-999 in AH.
Please set the correct battery total capacity if external battery
bank is connected.

⚫ 13: Maximum charger current setting

Interface Setting
Parameter 3: Set up the maximum charger current. This setting
is only available for external charger.
1/2/4/6/8(7*): setting the maximum charger current
1/2/4/6/8(7*) in Ampere. (Default: 8A)
*Note: 7A is only available for 3K model with 96VDC.

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⚫ 14: Charger Boost voltage setting
Interface Setting
Parameter 3: Set up the charger boost voltage.
2.25-2.40: setting the charger boost voltage from 2.25 V/cell to
2.40V/cell. (Default: 2.36V/cell)

⚫ 15: Charger Float voltage setting

Interface Setting
Parameter 3: Set up the charger float voltage.
2.20-2.33: setting the charger float voltage from 2.20 V/cell to
2.33V/cell. (Default: 2.28V/cell)

⚫ 00: Exit setting

Interface Setting
Exit the setting mode.

3-6. Operating Mode Description

Operating mode Description LCD display
Online mode When the input voltage is within acceptable range,
UPS will provide pure and stable AC power to
output. The UPS will also charge the battery at
online mode.
ECO mode Energy saving mode:
When the input voltage is within voltage regulation
range, UPS will bypass voltage to output for energy
saving. The UPS will also charge the battery at ECO
mode.
Frequency When input frequency is within 40 Hz to 70 Hz, the
Converter mode UPS can be set at a constant output frequency, 50
Hz or 60 Hz. The UPS will still charge battery under
this mode.
Battery mode When the input voltage is beyond the acceptable
range or power failure, the UPS will backup power
from battery and alarm is sounding every 5
seconds.
Bypass mode When input voltage is within acceptable range but
UPS is overload, UPS will enter bypass mode or
bypass mode can be set by front panel. Alarm is
sounding every 10 seconds.

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 Standby mode UPS is powered off and no output supply power,
but still can charge batteries.

Fault mode When a fault has occurred, the ERROR icon and the
fault code will be displayed.

3-7. Faults Reference Code

Fault event Fault code Icon Fault event Fault code Icon
Bus start fail 01 x Inverter output short 14
Bus over 02 x Battery voltage too high 27
Bus under 03 x Battery voltage too low 28
Inverter soft start fail 11 x Over temperature 41 x
Inverter voltage high 12 x Overload 43
Inverter voltage Low 13 x Charger failure 45 x

3-8. Warning indicator

Warning Icon (flashing) Alarm
Low Battery Sounding every 2 seconds
Overload Sounding every second
Battery is not connected Sounding every 2 seconds
Sounding every 2 seconds
Over Charge

Sounding every 2 seconds

Site wiring fault

EPO enable Sounding every 2 seconds

Over temperature Sounding every 2 seconds
Charger failure Sounding every 2 seconds
Sounding every 2 seconds
Battery fault (At this time, UPS is off to remind users
something wrong with battery)
Out of bypass voltage range Sounding every 2 seconds
Bypass frequency unstable Sounding every 2 seconds
EEPROM error Sounding every 2 seconds
Battery replacement Sounding every 2 seconds
NOTE: “Site Wiring Fault” function can be enabled/disabled via software. Please check software
manual for the details.

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 4. Troubleshooting
If the UPS system does not operate correctly, please solve the problem by using the table below.

Symptom Possible cause Remedy

No indication and alarm even The AC input power is not Check if input power cord
though the mains is normal. connected well. firmly connected to the
mains.
The AC input is connected Plug AC input power cord to
to the UPS output. AC input correctly.

The icon and the warning code EPO function is activated. Set the circuit in closed
flashing on LCD display and position to disable EPO
alarm is sounding every 2 seconds. function.
Line and neutral conductors Rotate mains power socket
The icon and flashing on of UPS input are reversed. by 180° and then connect to
LCD display and alarm is sounding UPS system.
every 2 seconds.
The icon and flashing on The external or internal Check if all batteries are
LCD display and alarm is sounding battery is incorrectly connected well.
every 2 seconds. connected.
Fault code is shown as 27 and the Battery voltage is too high Contact your dealer.
or the charger is fault.
icon is lighting on LCD
display and alarm is continuously
sounding.
Fault code is shown as 28 and the Battery voltage is too low or Contact your dealer.
the charger is fault.
icon is lighting on LCD
display and alarm is continuously
sounding.
UPS is overload Remove excess loads from
The icon and is
UPS output.
flashing on LCD display and alarm
UPS is overloaded. Devices Remove excess loads from
is sounding every second.
connected to the UPS are UPS output.
fed directly by the electrical
network via the Bypass.
After repetitive overloads, Remove excess loads from
the UPS is locked in the UPS output first. Then shut
Bypass mode. Connected down the UPS and restart it.
devices are fed directly by
the mains.
Fault code is shown as 43 and the The UPS shut down Remove excess loads from
automatically because of UPS output and restart it.
icon is lighting on LCD
overload at the UPS output.
display. Alarm is continuously
sounding.

15
 Symptom Possible cause Remedy
Fault code is shown as 14 and the The UPS shut down Check output wiring and if
icon is lighting on LCD automatically because short connected devices are in
display and alarm is continuously circuit occurs on the UPS short circuit status.
sounding. output.
Fault code is shown as 01, 02, 03, 11, A UPS internal fault has Contact your dealer
12, 13 and 41 on LCD display and occurred. There are two
alarm is continuously sounding. possible results:
1. The load is still supplied,
but directly from AC power
via bypass.
2. The load is no longer
supplied by power.
Battery backup time is shorter than Batteries are not fully Charge the batteries for at
nominal value. charged least 5 hours and then check
capacity. If the problem still
persists, consult your dealer.
Batteries defect Contact your dealer to
replace the battery.
Fault code is shown as 45 on LCD The charger does not have Contact your dealer.
display. At the same time, alarm is output and battery voltage
continuously sounding. is less than 10V/PC.

5. Storage and Maintenance

Operation

The UPS system contains no user-serviceable parts. If the battery service life (3~5 years at
25°C ambient temperature) has been exceeded, the batteries must be replaced. In this case,
please contact your dealer.

Be sure to deliver the spent battery to a recycling facility or ship it to your dealer in
the replacement battery packing material.

Storage

Before storing, charge the UPS 5 hours. Store the UPS covered and upright in a cool, dry
location. During storage, recharge the battery in accordance with the following table:
Storage Temperature Recharge Frequency Charging Duration
-25°C - 40°C Every 3 months 1-2 hours
40°C - 45°C Every 2 months 1-2 hours

16
 6. Specifications

PRO801-ES / PRO8015-ES / PRO802-ES / PRO803-ES /

MODEL
PRO801-EL PRO8015-EL PRO802-EL PRO803-EL
CAPACITY* 1000VA/900W 1500VA/1350W 2000VA/1800W 3000VA / 2700W
INPUT
160VAC/140VAC/120VAC/110VAC ± 5 % or 80VAC/70VAC/60VAC/55VAC ± 5 %
Low Line Transfer
( based on load percentage 100% - 80 % / 80 % - 70 % / 70 - 60 % / 60 % - 0)
Low Line
Voltage 175VAC/155VAC/135VAC/125VAC ± 5 % or 87VAC/77VAC/67VAC/62VAC ± 5 %
Comeback
Range
High Line Transfer 300 VAC ± 5 % or 150 VAC ± 5 %
High Line
290 VAC ± 5 % or 145 VAC ± 5 %
Comeback
Frequency Range 40Hz ~ 70 Hz
Phase Single phase with ground
Power Factor ≧ 0.99 @ full load
≦ 5% @ 205-245VAC or 100~130VAC
THDi
THDU < 1.6% @ input and full linear load condition with battery fully charged
OUTPUT
Output voltage 200/208/220/230/240VAC or 100/110/115/120/127 VAC
AC Voltage Regulation ± 1% (Batt. Mode)
Frequency Range
47 ~ 53 Hz or 57 ~ 63 Hz
(Synchronized Range)
Frequency Range (Batt.
50 Hz ± 0.1 Hz or 60Hz ± 0.1 Hz
Mode)
Current Crest Ratio 3:1
Harmonic Distortion ≦ 2 % THD (Linear Load) ; 4 % THD (Non-linear Load)
AC Mode to Batt.
Transfer Zero
Mode
Time
Inverter to Bypass < 4 ms
Waveform (Batt. Mode) Pure Sinewave
EFFICIENCY
AC Mode 90% 90% 91% 91%
Battery Mode 89% 89% 89% 90%
BATTERY
Battery Type 12V/7AH 12V/9AH 12V/7AH 12V/9AH 12V/7AH
Numbers 3 3 6 6 8
Standard
Recharge Time 4 hours recover to 90% capacity (Typical)
Model
Charging Current 1.5 A(max.) 1.2A(max.)
Charging Voltage 41.0 VDC ± 1% 82.1 VDC ±1% 82.1 VDC ±1% 109.6VDC ± 1%
Batt. Type & Num Depending on the capacity of external batteries
Long-run Charging Current 1A/2A/4A/6A/7A
1.0 A/2.0 A/4.0A/6.0 A /8.0 A (Selectable)
Model (max.) (Selectable)
Charging Voltage 41.0 VDC ± 1% 82.1 VDC ±1% 82.1 VDC ±1% 109.6VDC ± 1%
PHYSICAL
Dimension, D*W*H
Standard 397 X 145 X 220 421 X 190 X 318
(mm)
Model
Net Weight (kgs) 12 13.8 22.5 26.6 32.2
Dimension, D*W*H
Long-run 397 X 145 X 220 421 X 190 X 318
(mm)
Model
Net Weight (kgs) 6.3 6.5 10.5 11.7
ENVIRONMENT
Operation Humidity 20-95 % RH @ 0- 40°C (non-condensing)
Noise Level Less than 50dBA @ 1 Meter (With fan speed control)
MANAGEMENT
Smart RS-232 or USB Supports Windows® 2000/2003/XP/Vista/2008/7/8, Linux, Unix and MAC
Optional SNMP Power management from SNMP manager and web browser
* Derate capacity to 80% of capacity in Frequency converter mode and to 80% when the output voltage is adjusted to 100VAC,
200VAC or 208VAC.
** Product specifications are subject to change without further notice.

17
 Worldwide Customer Care Centers

INDONESIA Office
PT PROLiNK INTIDATA NUSANTARA
Walk-In : Jl. Cideng Barat No. 79, Jakarta Pusat 10150, Indonesia.
Telephone : +62 21 3483 1777
Sale Enquiries : sales.id@prolink2u.com
Technical Support : support.id@prolink2u.com

MALAYSIA Office
FIDA SYSTEMS (M) SDN BHD
Walk-In : 29 Jalan USJ 1/31, 47600 Subang Jaya, Selangor Darul Ehsan, Malaysia.
Telephone : +60 3 8024 9151
Sale Enquiries : sales.my@prolink2u.com
Technical Support : support.my@prolink2u.com

SINGAPORE Office
FIDA INTERNATIONAL (S) PTE LTD
Walk-In : Block 16 Kallang Place #06-02, Kallang Basin Industrial Estate, Singapore 339156.
Telephone : +65 6357 0668
Sale Enquiries : sales@prolink2u.com
Technical Support : support@prolink2u.com

Technical Support Hotline

INDONESIA : +62 21 3483 1717
MALAYSIA : +60 3 8023 9151
SINGAPORE : +65 6357 0666

Note: Closed on Saturdays, Sundays and local/regional Public Holidays.

Register online for your Product Warranty at www.prolink2u.com

Prolink is a registered trademark of Fida International (S) Pte Ltd. Other brands and product names are
trademarks or registered trademarks of their respective holders. Product images are purely for illustrative
purposes and may defer from the actual product. Specifications are subjected to changes without prior notice.
Copyright © 2021 Fida International (S) Pte Ltd.