Citizens Charter 2015 Edited

REPUBLIC OF THE PHILIPPINES | PROVINCE OF DAVAO DEL SUR
LOCAL GOVERNMENT UNIT OF SANTA CRUZ

C. Godoy St ., Zon e III , Sa nta Cr uz, Dava o del S ur 800 1 (082) 272-3630 www.stacruz.gov.ph
CITIZEN’S
CHARTER
M A N U A L
A G u ide to th e A g en c y’ s Fron tl in e S er v ic es
Pursuant to Republic Act (R.A.) No. 9485

The Anti-Red Tape Act of 2007
2 0 1 5 E d i t i o n
As reviewed by the Citizen’s Charter Task Force dated January 29, 2015
“To improve efficiency in the delivery of Government Service to the Public.”

Republic Act (R.A.) No. 9485 or the "Anti-Red Tape Act of 2007", declared the policy of the
State to promote integrity, accountability, proper management of public affairs and
public property as well as to establish effective practices aimed at the prevention of graft
and corruption in government. Such was created to improve efficiency in the delivery
of government service to the public.
Thus, the Local Government Unit (LGU) of Santa Cruz (constituting a task
force through Executive Order No. 005, Series of 2009) created an official
document, a service standard, or a pledge, that communicates, in simple
terms, information on the services provided by the government to its citizens.
This is Our
Citizen’s Charter
VISION
A center of globally-competitive Agri-industries and Mount Apo watershed
conservation and management with empowered, God-loving citizenry and
strong governance.
MISSION
The Local Government of Santa Cruz shall uphold equality, respect for human
rights and public accountability in facilitating holistic development of its
constituents through proper management of its resources and responsible
partnership with all stakeholders.
PERFORMANCE PLEDGE
We, the employees of the Local Government Unit of
Santa Cruz, commit to uphold:
S ervice with a smile.
T ransparency in all public transactions.
A ttentiveness in addressing client’s needs

by authorized personnel with proper
identification.
C ourtesy and commitment to excellence

in public service.
R apid response to inquiries, compliments,

complaints and feedbacks.
U nbiased accommodation of clients

regardless of political affiliation, economic
status, religious belief, gender and race.
Z ero wastage of resources.
These we pledge because the people of Santa Cruz deserves the best!
FEEDBACK AND REDRESS MECHANISM
HOW HAVE WE SERVED YOU ?

Please let us know by doing any of the following:
Accomplish our Feedback Form available in the

Public Assistance and Complaints Desk (PACD)
and put it in the drop box located at the same desk.
Approach our Officer of the Day at the Public

Assistance and Complaints Desk and relay concerns.
Your Compliments, Complaints or

Suggestions will be treated promptly
and with utmost confidentiality.
Thank You Very Much!

For helping us continuously improve our Services.
VISION, MISSION
PERFORMANCE PLEDGE
FEEDBACK AND REDRESS MECHANISM
I. LIST OF FRONTLINE SERVICES 1
II. STEPS ON AVAILING THE SERVICES

MUNICIPAL MAYOR’S OFFICE 18
ECONOMIC ENTERPRISE MANAGEMENT OFFICE 30
MUNICIPAL CIVIL REGISTRY OFFICE 35
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE 46
MUNICIPAL HEALTH OFFICE 53
MUNICIPAL TREASURY OFFICE 67
MUNICIPAL ENGINEERING OFFICE 72
MUNICIPAL ASSESSOR’S OFFICE 76
MUNICIPAL AGRICULTURE OFFICE 80
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE 87
MUNICIPAL ACCOUNTING OFFICE 91
MUNICIPAL BUDGET OFFICE 93
OFFICE OF THE SECRETARY TO THE SANGGUNIAN 96
III. APPENDICES 98
A MESSAGE FROM THE LOCAL CHIEF EXECUTIVE
B EXECUTIVE ORDER NO. 005, S. 2009
C FEEDBACK FORM
D LOCATOR MAP
E DIRECTORY
F NO NOON BREAK RULE, ANTI-FIXER CAMPAIGN, CONTACT CENTER NG BAYAN
LIST OF
FRONTLINE SERVICES
MUNICIPAL MAYOR’S OFFICE 2
ECONOMIC ENTERPRISE MANAGEMENT OFFICE 4
MUNICIPAL CIVIL REGISTRY OFFICE 5
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE 7
MUNICIPAL HEALTH OFFICE 9
MUNICIPAL TREASURY OFFICE 10
MUNICIPAL ENGINEERING OFFICE 11
MUNICIPAL ASSESSOR’S OFFICE 12
MUNICIPAL AGRICULTURE OFFICE 13
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE 14
MUNICIPAL ACCOUNTING OFFICE 15
MUNICIPAL BUDGET OFFICE 16
OFFICE OF THE SECRETARY TO THE SANGGUNIAN 17
LGU SANTA CRUZ CITIZEN’S CHARTER 1

1 IMPLEMENTING OFFICE: MUNICIPAL MAYOR’S OFFICE
TYPE OF FRONTLINE SERVICE FEES FORMS/REQUIREMENTS PROCESSING TIME PERSON(S) IN CHARGE
(Under Normal Circumstances)
1. ISSUANCE OF MAYOR’S PERMIT Local - P 50.00 1. Barangay Clearance 10 Minutes Administrative Aide
Abroad - P 100.00 2. Police Clearance
2. ISSUANCE OF CERTIFICATIONS (SERVICE RECORD, P 50.00 1. Proof of actual service 20 Minutes Human Resource Mgt. Officer
CERTIFICATE OF EMPLOYMENT, CERTIFICATE OF LEAVE BALANCES) (if LSB volunteer) HRM Assistant/HRM Aide
3. ISSUANCE OF BUSINESS PERMIT As provided in the 1. Application Form 40 Minutes (excluding action of the Licensing Officer
Municipal Tax Code 2. Barangay Clearance MHO and BFP) License Inspector
3. Community Tax Certificate
4. Police Clearance
5. DTI Registration/SEC Registration
6. Notarized Statement of Gross Sales
or receipts/ previous year’s ITR/FS
7. Sanitary Permit & Health Certificate
8. Fire Certificate
4. ISSUANCE OF TRICYCLE FRANCHISE Registration - P 500.00 1. Verified Application (Notarized) 30 minutes (excluding action of the Licensing Officer
Permit - P 500.00 2. Barangay Clearance Sangguniang Bayan and MMO) License Inspector
Sticker - P 50.00 3. Police Clearance
4. Mayor’s Clearance
5. Latest LTO Registration OR
6. Statement of Assets and Liabilities
7. Income Tax Return/Registration
8. Voter’s Affidavit/Voter’s ID
9. Cedula (Photocopy)
10. ID Picture (2x2)
11.Photo of Actual Unit
12. Deed of Sale (transfer of ownership)
5. ISSUANCE OF TRISICAD PERMIT Registration - P 200.00 1. Application Form 25 Minutes Licensing Officer
Permit - P 250.00 2. Insurance Certificate (excluding action from the MMO) License Inspector
Sticker - P 100.00
Plate - P 120.00
6. DROPPING OF FRANCHISE P 100.00 1. Previous Franchise 25 Minutes Licensing Officer

(excluding action from the MMO) License Inspector
LIST OF FRONTLINE SERVICES 2

CITIZEN’S CHARTER
MUNICIPAL MAYOR’S OFFICE (Cont’d)

7. RETIREMENT OF BUSINESS PERMIT P 50.00 1. Application Form 20 Minutes Licensing Officer

2. Previous Business Permit (excluding action from the MMO) License Inspector
3. Barangay Certificate
8. ISSUANCE OF CERTIFICATION OF BUSINESS RECORDS P 50.00 1. Request Form 15 Minutes Licensing Officer
License Inspector
9. ISSUANCE OF SPECIAL PERMIT As provide in the 1. Request Letter 15 Minutes Licensing Officer
Municipal Tax Code (excluding action from MMO) License Inspector
10. ISSUANCE OF CERTIFICATE OF TAX EXEMPTION P 1,000 for Small Scale 1. Project Study 10 Days and 25 Minutes Senior Tourism Optns. Officer
P 3,000 for Medium Scale 2. Articles of Incorporation Tourism Operations Officer
P 5,000 for Large Scale 3. SEC/DTI Registration
4. Real Property Tax Clearance
5. Vicinity Map of Building
6. Lease Contract or Land Title
7. Sketch Plan of Building
8. Certificate of Occupancy
9. Environmental Impact Statement
10. Authority to File Application
11. 2x2 Picture of the Manager
11. ISSUANCE OF MT. APO TREKKING PERMIT Regular Season: P 1,000.00 1. Letter of Intent 30 Minutes Senior Tourism Optns. Officer
Peak Season: P 1,500.00 2. Application Form

CITIZEN’S CHARTER
2 IMPLEMENTING OFFICE: ECONOMIC ENTERPRISE MANAGEMENT OFFICE
1. ISSUANCE OF LEASE CONTRACT (MARKET STALL) No Fees Required 1. Business Permit 1 Day and 15 Minutes Market Supervisor
2. Transfer Fee Administrative Aide
(not necessary if renewal)
3. Waiver of Right
4. OR of Stall Rental
5. Lease Contract
2. MEAT INSPECTION ANTE MORTEM 1. Barangay Certification 42 Minutes Meat Inspector

Large cattle - P 100.00 (For large animals only i.e. cow,
Hog - P 60.00 horse, carabao, etc.)
Goat/Sheep - P 50.00
Others - P 40.00
POST MORTEM
Large cattle - P 1.00/kilo
Hog - P 0.75/kilo
Goat/Sheep - P 0.50/kilo
Others - P 0.30/kilo
3. CATERING SERVICES Per Billing Statement For government: 1 Hour and 41 Minutes Administrative Aide
Approved Purchase Order with MTC Staff
attached Obligation Request and
Purchase Request
For NGAs: Purchase Order
For Private Sector: Contract
4. ISSUANCE OF BURIAL PERMIT (NICHES, LEASE AGREEMENT, Niches Lease Agreement 1. Cemetery Clearance 22 Minutes Administrative Aide
CEMENTING OF TOMB, GROUND BURIAL) P 1,500.00 2. Death Certificate
Cementing of Tomb
P 500.00
Ground Burial
P 100.00

CITIZEN’S CHARTER
3 IMPLEMENTING OFFICE: MUNICIPAL CIVIL REGISTRY OFFICE
1. REGISTRATION OF LIVE BIRTH On time - P 20.00 If delayed registration: On time Registration : Municipal Civil Registrar
Delayed - P 50.00 1. Affidavit of 2 disinterested person 28 Minutes Administrative Aide
2. Negative Certification from NSO
and two (2) of the following: Delayed Registration:
Baptismal Certification 37 Minutes (excluding posting
School Record period of 10 working days)
Marriage Certificate
Voter’s Record
Barangay Certification
2. REGISTRATION OF DEATH On time - P 20.00 If delayed registration: On time Registration : Municipal Civil Registrar
Delayed - P 50.00 1. Affidavit of 2 disinterested person 28 Minutes Administrative Aide
2. Barangay Certification
3. Negative Certification from NSO Delayed Registration:
29 Minutes (excluding posting
period of 10 working days)
3. ISSUANCE OF CERTIFIED COPY OF REGISTERED DOCUMENTS P 50.00 for Local -- 25 Minutes Municipal Civil Registrar
P 100.00 for Travel/ Administrative Aide
Work Abroad
4. APPLICATION FOR MARRIAGE LICENSE P 225.00 if both parties 1. FP/PMC Certificate 38 Minutes (excluding posting Municipal Civil Registrar
resides in the municipality 2. Birth Certificate period of 10 calendar days) Administrative Aide VI
P 325.00 if party is non- 3. CENOMAR from NSO
resident in the municipality
P 2,075.00 if party is
foreigner
5. REGISTRATION OF MARRIAGE CERTIFICATE On Time - P 20.00 1. Marriage Certificate 12 Minutes Administrative Aide
Late Registration - P 200.00
6. LEGITIMATION P 200.00 1. Affidavit of Legitimation 30 Minutes Municipal Civil Registrar

2. Marriage Contract of parents Administrative Aide VI
3. CENOMAR of parents from NSO
7. REQUEST FOR NSO COPY OF BIRTH, MARRIAGE, DEATH P 100.00 - Service fee 1. NSO Request Form 1 Day and 10 Minutes Administrative Aide VI
CERTIFICATE AND CENOMAR P 140.00 - NSO
P 195.00 - CENOMAR
CITIZEN’S CHARTER
MUNICIPAL CIVIL REGISTRY OFFICE (Cont’d)

8. CORRECTION OF CLERICAL ERROR (R.A. 9048/R.A. 10172) For RA 9048 1. NSO copy of the documents 5 Days, 1 Hour and 40 Minutes Municipal Civil Registrar
P 1,000.00 - Filing Fee to be corrected. Registration Officer III
P 100.00 - Service Fee 2. Community Tax Certificate
P 500.00 - Migrant Fee 3. Supporting documents
For RA 10172 If correction involves surname:

P 3,000.00 - Filing Fee 1. COLB of Father
P 500.00 - Service Fee 2. Marriage Certificate of Parents
P 1,000.00 - Migrant Fee 3. COLB of siblings (at least 2)
4. Or any other documents to
support the correct surname of
Father.
If correction involves middle name:

1. COLB of Mother
2. Marriage Certificate of parents
3. COLB of siblings (at least 2)
support the correct surname of
Mother.
9. CHANGE OF FIRST NAME (R.A. 9048) P 3,000 - Filing fee 1. NSO copy of the documents 5 Days, I Hour and 40 Minutes Municipal Civil Registrar
P 500 - Service Fee to be corrected (excluding posting period of Registration Officer III
P 1,000.00 Migrant Fee 2. NBI Clearance 10 calendar days, publication
3. Police Clearance and action of NSO-OCRG)
4. Certificate of employment or
affidavit of non-employment
Supporting documents:
1. Marriage Certificate
2. Baptismal Certificate
3. Voter’s Record
4. Employment Record
5. Birth Certificate of children
10. AUTHORITY TO USE THE SURNAME OF THE FATHER P 200.00 1. Affidavit of AUSF 30 Minutes Municipal Civil Registrar
(R.A. 9255) Administrative Aide VI

CITIZEN’S CHARTER
4 IMPLEMENTING OFFICE: MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
1. EMERGENCY SHELTER ASSISTANCE (ESA), PAUPER’S No Fees Required For ESA: 1 Hour and 35 Minutes MSWD Officer
BURIAL (PB), AID TO INDIVIDUALS IN CRISIS SITUATION 1. Barangay Certification (3 copies) (excluding processing time) Social Welfare Officer,
(AICS) AND SOCIAL SERVICES FOR SOCIALLY DISADVANTAGED 2. Picture & BFP Certification (Fire Victim) Social Welfare Assistant
PERSONS (SSDP) Community Affairs Officer
For Pauper’s Burial:
1. Barangay Certification (3 copies)
2. Death Certificate (3 copies)
3. Certificate of No Land
Holding (2 copies)
For AICS/SSDP:
2. ISSUANCE OF SENIOR CITIZENS ID P 100.00 1. Community Tax (Cedula) 36 Minutes Social Worker
2. 2pcs. 1x1 ID picture Social Worker Assistant
3. Birth Certificate or
Baptismal Certificate
4. Any valid ID (Postal ID,
Driver’s License, Voter’s ID)
3. TEMPORARY RESIDENTIAL CARE AND DROP-IN CENTER No Fees Required For Children in Conflict with the Law: 6 Hours and 25 Minutes MSWD Officer
1. Birth Certificate Social Welfare Officer,
2. Barangay Certification Social Welfare Assistant
Community Affairs Officer
For VAW-C:
2. Medical Certificate
For all other cases:

4. ISSUANCE OF CERTIFICATE OF INDIGENCY No Fees Required 1. Barangay Certificate 30 Minutes Social Worker
Program In-Charge

CITIZEN’S CHARTER
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE (Cont’d)

5. SELF EMPLOYMENT ASSISTANCE No Fees Required 1. Barangay Certificate 5 Hours and 26 Minutes Community Affairs Officer
2. Budgetary Requirements (excluding processing time) Social Worker Assistant
Day Care Worker I
6. PERMIT TO TRAVEL (LOCAL) OF MINORS TRAVELING P 50.00 1. Birth Certificate 23 Minutes Social Worker
UNESCORTED BY PARENTS 2. Barangay Certification

CITIZEN’S CHARTER
5 IMPLEMENTING OFFICE: MUNICIPAL HEALTH OFFICE
1. PATIENT CONSULTATION No Fees Required 1. Referral form from the 17 Minutes Physician
Rural Health Midwife Rural Health Midwife
2. ISSUANCE OF MEDICAL/MEDICO- LEGAL CERTIFICATE P 50.00 Medico-Legal 1. Referral from Barangay Chairman 25 Minutes Physician
P 50.00 Medical Certificate 2. Police Request or DSWD Referral Rural Health Midwife
3. ISSUANCE OF HEALTH CERTIFICATION P 50.00 1. Laboratory Results as follows: 10 Minutes Sanitation Inspector
Stool, Urine, Sputum Exam , X-ray
4. SIGNING OF DEATH CERTIFICATE AS TO CAUSE OF DEATH No Fees Required 1. RHM Certificate 11 Minutes Physician
2. Death Certificate with LCR O.R. Rural Health Midwife
5. ROUTINE LABORATORY EXAM (URINALYSIS, FECALYSIS, Urinalysis - P 50.00 1. Laboratory Request Form 1 Hour and 28 Minutes Medical Technologist
SPUTUM EXAM AND HEMOGLOBIN DETERMINATIONS) Fecalysis - P 50 .00
Sputum - P 45.00
Hgb - P 20.00
6. SPECIAL LABORATORY EXAMINATION (PREGNANCY TEST, Pregnancy Test - P 100.00 1. Laboratory Request Form PT & BT: 19 Minutes Medical Technologist
BLOOD TYPING AND FBS) Blood Testing - P 40 .00 2. Official Receipt FBS: 3 Hours & 9 Minutes
FBS - P 40.00
7. TOOTH EXTRACTION P 50.00 per Tooth -- 35 Minutes Dentist/ Dental Aide
8. ORAL PROPHYLAXIS AND TOOTH FILLING P 100.00 per Tooth -- 2 Hours and 9 Minutes Dentist/ Dental Aide
9. ISSUANCE OF SANITARY PERMIT No Fees Required 1. Application for Business Permit If new: 1 Day and 18 Minutes Sanitation Inspector
2. Laboratory Results If renewal: 19 Minutes
10. IMMUNIZATION (BARANGAY HEALTH STATION) No Fees Required 1. ECCD Card 15 Minutes Rural Health Midwife
11. PRE-NATAL (BARANGAY HEALTH STATION) No Fees Required 1. Pink Card 20 Minutes Rural Health Midwife
2. Maternal and Child Form
12. FAMILY PLANNING (BARANGAY HEALTH STATION) No Fees Required 1. Family Planning Form 35 Minutes Rural Health Midwife
13. CONSULTATION (BARANGAY HEALTH STATION) No Fees Required 1. ECCD Card for 0-6 years old 15 Minutes Rural Health Midwife

CITIZEN’S CHARTER
6 IMPLEMENTING OFFICE: MUNICIPAL TREASURY OFFICE
1. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC) Individual: 1. Previous CTC/Data Form 3 Minutes and 30 Seconds Revenue Collection Clerk III
Basic tax P 5.00
For every P 1,000.00 of

Gross Income=P 1.00
Juridical Persons:
Basic tax P 500.00
For every P 5,000.00 OF

Assessed Value of Real
Property =P 2.00
2. ISSUANCE OF CERTIFICATE OF NON-DELIQUENCY (REALTY TAX) P 65.00 1. Latest O.R. of Real Property Tax 13 Minutes Revenue Collection Clerk III
3. ISSUANCE OF OFFICIAL RECEIPT FOR REAL PROPERTY 2% of the Assessed Value 1. Latest O.R. of Real Property Tax 10 Minutes Revenue Collection Clerk III
TAX PAYMENT of the Property
4. RELEASE OF CHECKS TO CREDITORS AND OTHER CLAIMANT No Fees Required 1. Community Tax Certificate (CTC) 5 Minutes Administrative Aide
or any valid Identification Card

CITIZEN’S CHARTER
7 IMPLEMENTING OFFICE: MUNICIPAL ENGINEERING OFFICE
1. ISSUANCE OF ANCILLARY (ELECTRICAL) PERMIT As provided under the DPWH ANCILLARY FORM NO. 2003-001-E Within 15 Days upon payment Municipal Engineer
National Building Code Electrical Permit Requirement Engineer I
For Landowner:
1. Brgy. Certification (House and
ownership should be stated)
2. Electrical Plan (4 copies)
3. Latest Community Tax
4. Fire Certificate
For Non-Landowner:
1. Brgy. Certification (Ownership of
the house & landowner of the lot
should be stated)
2. Affidavit of Undertaking
3. Latest Community tax
4. Fire Certificate
As provided under the NBC FORM NO. B - 01 Within 15 Days upon payment Municipal Engineer
2. ISSUANCE OF BUILDING PERMIT National Building Code Building Requirements: Engineer III
1. TCT, Deed of Absolute Engineer I
or Lease Contract
2. Tax Declaration
3. Real Property Tax Receipt
4. Bldg. Plans, Specification
and Bill of Materials
5. Sketch Plan
6. Zoning Clearance
7. Const. Safety and Health Program
8. Fire Safety Evaluation Clearance
3. ISSUANCE OF CERTIFICATE OF OCCUPANCY As provided under the DPWH FORM NO. 2003-003-B Within 30 Days Municipal Engineer
Municipal Tax Code 1. Certificate of Completion upon submittal of Engineer III
2. As built plans Certificate of Completion Engineer I
3. Construction Log Book
4. Fire Safety Insp. Certificate

CITIZEN’S CHARTER
8 IMPLEMENTING OFFICE: MUNICIPAL ASSESSOR’S OFFICE
1. REQUEST FOR SUBDIVISION/CONSOLIDATION/ No Fees Required 1. Checklist 2 Days and 25 Minutes Municipal Assessor
DECLARATION/REASSESSMENT/TRANSFER/ 2. Authenticated Photocopy of Title (excluding action of the LAO Officer II
RECLASSIFICATION AND REVISION OF REAL PROPERTY 3. Deed of Conveyance (ROD Registered/ Provincial Assessor’s Office)
if solely used for transfer)
4. Full payment of RPT (current year)
5. Payment of Transfer Tax
6. Certificate Authorizing Registration
(CAR) from the BIR
7. Approved Subdivision/
Consolidation Plan
8. Inspection Report
9. Sworn Statement
10. Certification (NCIP, MARO, MPDO)
11. Documents (for PC, DP, DT)
12. All the above required documents
submit 2 copies (photocopy)
P 50.00 1. Request Form/Checklist 30 Minutes Assessment Clerk

2. ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION, 2. Official Receipt of Real Property
ASSESSMENT RECORD, TAX MAP AND TAX MAP CONTROL Taxes up to current year
ROLL 3. Owner’s copy of Tax Declaration
3. ISSUANCE OF CERTIFICATE: LANDHOLDING/NO LAND- P 50.00 1. Request Form/Checklist 1 Day and 25 Minutes LAO Officer II
HOLDING, IMPROVEMENTS/NO IMPROVEMENTS AND P 20.00 for pauper’s 2. Barangay Certificate Assessment Clerk
OTHERS burial purpose 3. Death Certificate

CITIZEN’S CHARTER
9 IMPLEMENTING OFFICE: MUNICIPAL AGRICULTURE OFFICE
1. ISSUANCE OF LIVESTOCK INSPECTION CERTIFICATE P 50.00 1. Barangay Certification/Certificate 16 Minutes Livestock Technician
of Ownership (for large animal)
2. CONSULTATION (LIVESTOCK, CROPS, FISHERIES, RBOs) No Fees Required -- 5 Minutes Livestock Technician
3. LIVESTOCK CASTRATION No Fees Required 1. Castration Form 3-5 Days Livestock Technician
4. ANTI - RABIES VACCINATION P 50.00 /Dog -- 10 Minutes Livestock Technician
5. VACCINATION, DEWORMING (ON FIELD SERVICES) No Fees Required -- 7 Minutes Livestock Technician
6. TREATMENT (ON FIELD SERVICES) No Fees Required -- 5 Days and 12 Minutes Livestock Technician

CITIZEN’S CHARTER
10 IMPLEMENTING OFFICE: MUNICIPAL PLANNING AND DEVELOPMENT OFFICE
1. ISSUANCE OF ZONING CERTIFICATE P 200.00 per Title 1. Zoning Certification 21 Minutes Planning Assistant
2. Application Form
As indicated in the checklist of
requirements provided by the OMPDC.
2. ISSUANCE OF LOCATIONAL CLEARANCE As provided under the 1. Location Clearance 1 Day, 1 Hour and 13 Minutes Planning Assistant
Municipal Tax Code 2. Application Form
As indicated in the checklist of
requirements provided by the OMPDC.
3. PROCESSING AND APPROVAL OF PRELIMINARY SUBDIVISION As provided under the 1. Application Form 4 Days, 1 Hour and 3 Minutes Planning Assistant
DEVELOPMENT PLAN (PSDP)/DEVELOPMENT PERMIT (DP) Municipal Tax Code As indicated in the checklist of (excluding action of
requirements provided by the OMPDC. Sangguniang Bayan)

CITIZEN’S CHARTER
11 IMPLEMENTING OFFICE: MUNICIPAL ACCOUNTING OFFICE
1. ISSUANCE OF CERTIFICATION (AS TO NET TAKE HOME PAY, P 50.00 -- 14 Minutes Fiscal Examiner I
CERTIFICATION OF PREMIUM PAYMENT)

CITIZEN’S CHARTER
12 IMPLEMENTING OFFICE: MUNICIPAL BUDGET OFFICE
1. PROCESSING OF OBLIGATION REQUEST No Fees Required 1. Obligation Request 8 Minutes Administrative Aide
2. REVIEW OF BARANGAY ANNUAL/SUPPLEMENTAL BUDGETS No Fees Required 1. Budget Form 8 Minutes Administrative Aide

CITIZEN’S CHARTER
13 IMPLEMENTING OFFICE: OFFICE OF THE SECRETARY TO THE SANGGUNIAN
1. ISSUANCE OF CERTIFIED COPY OF LEGISLATIVE DOCUMENTS P 50.00 1. Written Request 40 Minutes Administrative Officer

CITIZEN’S CHARTER
MUNICIPAL
MAYOR’S OFFICE
ISSUANCE OF MAYOR’S PERMIT 19
ISSUANCE OF CERTIFICATIONS 20
ISSUANCE OF BUSINESS PERMIT 21
ISSUANCE OF TRICYCLE FRANCHISE 22
ISSUANCE OF TRISICAD PERMIT 23
DROPPING OF FRANCHISE 24
RETIREMENT OF BUSINESS PERMIT 25
ISSUANCE OF CERTIFICATION OF BUSINESS RECORDS 26
ISSUANCE OF SPECIAL PERMIT 27
ISSUANCE OF CERTIFICATE OF TAX EXEMPTION 28
ISSUANCE OF MT. APO TREKKING PERMIT 29

1 ISSUANCE OF MAYOR’S CLEARANCE
SCHEDULE OF AVAILABILITY:
Monday-Friday, 8:00 AM-5:00 PM
IMPLEMENTING OFFICE: MUNICIPAL MAYOR’S OFFICE
ADMINISTRATIVE SECTION
WHO MAY AVAIL THE SERVICE:
MMO
1. General Public
DURATION: 16 Minutes
HOW TO AVAIL THE SERVICE:
DURATION OF ACTIVITY
PERSON IN
STEP APPLICANT/CLIENT SERVICE PROVIDER (Under Normal FEES FORM/REQUIREMENT
Circumstances) CHARGE
1 Present the required documents. Interview client and review submitted documents. 5 Minutes Administrative
Aide
1. Barangay Clearance
2. Police Clearance
Issue order of payment.
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III Local - P 50.00
Abroad - P 100.00
3 Present Official Receipt to the Clerk and wait for

the release of Clearance.
Prepare and release the approved clearance. 10 Minutes Administrative
Aide
END OF TRANSACTION
FRONTLINE SERVICES 19
MUNICIPAL MAYOR’S OFFICE
2 ISSUANCE OF CERTIFICATIONS (SERVICE RECORD, CERTIFICATE OF EMPLOYMENT, CERTIFICATE OF LEAVE BALANCES)
HUMAN RESOURCE MANAGEMENT SECTION
MMO
1. Any requesting party as it pertains to his/her personal records.
2. Other party duly authorized by the employee concern.
PERSON IN
1 Fill out Request Slip. Receive and evaluate request and issue Order of
Payment.
3 Minutes HRM Aide 1. Proof of actual service
(if LSB volunteer)
While the client pays the corresponding fee, the 10 Minutes HRM Assistant
requested document/s are being prepared.
2 Proceed to the Treasury Office and pay at

Window 3.
Issue Official Receipt. 1 Minute RCC III P 50.00
3 Present Official Receipt to HRMO. Record the O.R. number and print the requested
document.
5 Minutes HRM Assistant
Issue and release the Certification. 1 Minute HRM Officer
END OF TRANSACTION
3 ISSUANCE OF BUSINESS PERMIT
BUSINESS PERMIT AND LICENSING SECTION
MMO
1. Any interested party or his/her representative who wants to apply for Business Permit.
DURATION: 40 Minutes (excluding action of the MHO and BFP)
PERSON IN
1 Proceed to the Business Permit and Licensing

Section, secure and fill up application form and
Provide the client with vital information on the
process and its requirements.
5 Minutes License Inspector/
Licensing Officer
1. Application Form
2. Barangay Clearance
make clarificatory inquiries. 3. Community Tax Certificate
4. Police Clearance
Submit the accomplished application form and Receive and review application and documents. 5 Minutes License Inspector/ 5. DTI Registration/
2 other documents. Assess for permit and other regulatory fees. Licensing Officer SEC Registration (for new)
6. Notarized Statement of
2
3 Proceed to the Treasury Office for Business Tax
assessment and payment.
Evaluate for business tax due and other fees
Receive payments and issue official receipt.
10 Minutes RCC III As provided in
the Municipal
Gross Sales or receipts/
previous year’s ITR/FS
Tax Code (for renewal)
Proceed to the Bureau of Fire Protection. Issue Fire Certificate and sign the application form -- BFP Personnel in 7. Sanitary Permit and
4 for recommending approval. Charge Health Certificate
8. Fire Certificate
Proceed to the Municipal Health Office for Provide information and requirements for the MHO Personnel in
5 Sanitary Permit. issuance of Sanitary Permit. -- Charge Note:
Issue Sanitary Permit. Bring any of the following
authorization letter/ SPA/
3
6 Proceed back to Business Permit and Licensing
Section with the complied application form and
Receive the documents and receipts, prepares
Business Permit and have it sign by the Mayor
Licensing Officer Board Resolution/
Secretary’s Certificate for
Official Receipts or his authorized personnel.
Release the Approved Permit. Authorized Representative
END OF TRANSACTION
4 ISSUANCE OF TRICYCLE FRANCHISE
MMO
1. Any interested party or his/her representative who wants to apply for franchisement of tricycle for hire.
DURATION: 30 minutes (excluding action of the Sangguniang Bayan and MMO)
PERSON IN

Section, secure and fill up application forms and
Licensing Officer
1. Verified Application
(Notarized)
make clarificatory inquiries. 2. Barangay Clearance
3. Police Clearance
4. Mayor’s Clearance
5. Latest LTO Registration
2 Submit the accomplished application form and
other documents.
Receive and review application and documents and
advise the client to wait for communication from SB
Licensing Officer
Official Receipt
6. Statement of Assets and
and that it will be sent to them for the schedule Liabilities (for new)
inspection of unit for committee approval. 7. Income Tax Return/
Registration (for new)
Submit application & other documents to the office SB Personnel in 8. Voter’s Affidavit/
of the Sangguniang Bayan for approval. Charge Voter’s ID (for new)
9. Cedula (Photocopy)
Section for the issuance of order of payment of
Issue order of payment. 1 Minute License Inspector/
Licensing Officer
10. ID Picture (2x2) (for new)
11. Photo of Actual Unit
franchise
(4 views front, back, side)
4 Proceed to the Treasury Office for payment. Receives payment and issue an Official Receipt. 1 Minute RCC III P 500.00 Reg. 12. Deed of Sale (in case of
P 50.00 Sticker transfer of ownership)
P 500.00 Permit
5 Proceed back to the Business Permit and Licensing Prepare MTOP Franchise and forward the same to
Section with the Official Receipt. the Mayor’s Office for approval.
Licensing Officer
Release Approved Franchise
END OF TRANSACTION
5 ISSUANCE OF TRISICAD PERMIT
MMO
1. Any interested party or his/her representative who wants to apply for Trisicad Permit.
DURATION: 25 Minutes (excluding action from the MMO)
PERSON IN

Office , secure and fill up application forms and
Licensing Officer
1. Application Form
2. Insurance Certificate
make clarificatory inquiries.
2 Submit the accomplished application form and

other documents.
Receive and review application and documents.
Licensing Officer
3 Proceed to the Treasury Office for payment. Receive payments and issue official receipt. 1 Minute RCC III Reg. P 200.00
Permit P 250.00
Sticker P 100.00
Plate P 120.00
4 Proceed to the Business Permit Section with the

Official Receipt
Prepares the Trisicad Permit and forward the same
to the Mayor’s Office for approval.
Licensing Officer
Release Approved Permit.
END OF TRANSACTION
6 DROPPING OF FRANCHISE
MMO
1. Owners of registered tricycle for hire who would like to drop/cancel the franchise.
PERSON IN

Office, submit previous franchise.
Receives approved existing franchise. 4 Minutes License Inspector/
Licensing Officer
1. Previous Franchise
Issue Order of Payment for dropping of franchise.
2 Proceed to the Treasury Office for payment. Receive payments and issue official receipt. 1 Minute RCC III P 100.00

Official Receipt
Prepares the Dropping of MTOP Franchise and
forward the same to the Mayor’s Office for its
Licensing Officer
approval.
Release Dropped Franchise.
END OF TRANSACTION
7 RETIREMENT OF BUSINESS PERMIT
MMO
1. Owners of registered business who would like to retire the business permit.
PERSON IN

Office, submit previous approved Business Permit
Receives previous approved Business Permit. 4 Minutes License Inspector/
Licensing Officer
1. Application Form
2. Previous Business Permit
and fill up the Application Form. 3. Barangay Certificate
2 Proceed to the Treasury Office for payment. Receive payment, issue Official Receipt and cancel
Business Records.
1 Minute RCC III P 50.00
Sign and recommends approval In the application

form for retirement.

Official Receipt and signed application form.
Prepare the retirement of business permit and
forward to the Mayor’s Office for approval.
Licensing Officer
Release approved retired Business.
END OF TRANSACTION
8 ISSUANCE OF CERTIFICATION OF BUSINESS RECORDS
MMO
1. Any individual who would like to ask for certification pertaining to business records.
PERSON IN

Section and fill up the request form.
Receive filled-up request form.
Licensing Officer
1. Request Form
2 Proceed to the Treasury Office for payment. Receive payment and issue an Official Receipt 1 Minute RCC III P 50.00

Official Receipt.
Prepare and release the certification. 10 Minutes License Inspector/
Licensing Officer
END OF TRANSACTION
9 ISSUANCE OF SPECIAL PERMIT
MMO
1. Any individual or party who would like to ask for permit to conduct special activities.
DURATION: 15 Minutes (excluding action from MMO)
PERSON IN

Office, fill up the request form.
Receive filled up request form and interview client.
Ask additional documents if needed for the purpose.
Licensing Officer
1. Request Letter
2 Proceed to the Treasury Office for payment. Receive payment and issue an Official Receipt 1 Minute RCC III As provided in
the Municipal Tax
Code
3 Proceed to the Business Permit Section with the Prepares Special Permit & forward the same to the
Official Receipt. Mayor’s Office for approval
Licensing Officer
Release the approved Special Permit.
END OF TRANSACTION
10 ISSUANCE OF CERTIFICATE OF TAX EXEMPTION
INVESTMENT PROMOTION (PAIC) AND TOURISM OFFICE
MMO
1. New and qualified business locators.
DURATION: 10 Days and 25 Minutes
PERSON IN
1 Inquire about how to avail Tax Incentives. Record the Name of the company/client
Provide Application Form and Checklist of
5 Minutes Tourism Operations
Officer
1. Project Study
2. Articles of Incorporation
Requirements. 3. SEC/DTI Registration
4. Real Property Tax Clearance
5. Vicinity Map of Building
6. Lease Contract or Land Title
7. Sketch Plan of Building
8. Certificate of Occupancy
9. Environmental Impact Statement
10. Authority to File Application
11. 2x2 Picture of the Manager
2 Fill up Application Form. Check the filled up Application Form and issue an
order of payment.
15 Minute Senior Tourism
Optns. Officer
3 Proceed to the Treasury Office for

payment of filing fee.
Issue Official Receipt. 1 Minute RCC III P 1,000 for Small Scale
P 3,000 for Medium Scale
P 5,000 for Large Scale
4 Submit requirements. Review the requirements and prepare

recommendations for tax incentives.
10 Days Senior Tourism
Optns. Officer
Submit the recommendation with attached
documents to the Office of the Mayor for
appropriate action.
5 Present the Official Receipt and receive the Release the Certificate of Tax Exemption.
Certificate of Tax Exemption.
4 Minutes Senior Tourism
Optns. Officer
END OF TRANSACTION
11 ISSUANCE OF MT. APO TREKKING PERMIT
INVESTMENT PROMOTION (PAIC) AND TOURISM OFFICE
MMO
1. Any individual/group who wants to climb Mt. Apo.
PERSON IN
Inquire about how to obtain Mt. Apo Trekking Provide pro-forma letter of intent and application 3 Minutes Senior Tourism
1 Permit. for Climber’s Permit to be filled up by the client Operations Officer
Fill up Letter of Intent and Application for Climber’s Check the filled up Letter of Intent and 5 Minute Senior Tourism 1. Letter of Intent
2 permit. Application for Climber’s Permit. Operations Officer 2. Application Form
Issue Order of Payment.
Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III Regular Season:
3 P 1,000.00/climber
Present O.R. and sign the Trekking Permit Form. Forward the permit to the Office of Mayor for approval. 6 Minutes Senior Tourism
4 Operations Officer
Peak Season:
P 1,500.00/climber
Inquire Technical Details about climbing and Conduct briefing and release Trekking Permit. 15 Minutes Senior Tourism
5 receive the Trekking Permit. Operations Officer
END OF TRANSACTION
ECONOMIC ENTERPRISE
MANAGEMENT OFFICE
ISSUANCE OF LEASE CONTRACT 31
MEAT INSPECTION 32
CATERING SERVICES 33
ISSUANCE OF BURIAL PERMIT 34

1 ISSUANCE OF LEASE CONTRACT (MARKET STALL)
IMPLEMENTING OFFICE: ECONOMIC ENTERPRISE MANAGEMENT OFFICE
OPERATION OF MARKET
EEMO
1. Stallholders/Vendors
DURATION: 1 Day and 15 Minutes
PERSON IN
1 Present the required documents. Fill up and print the lease Contract Form. 10 Minutes Market
Supervisor
No Fees Required 1. Business Permit
2. Transfer Fee
Facilitates processing of the Lease Contract and 1 Day Administrative 3. Waiver of Right
have it notarized. Aide (not necessary if renewal)
4. OR of Stall Rental
5. Lease Contract
2 Receive copy of the Lease Contract. Release to the stallholder a copy of the Lease
Contract.
5 Minute Administrative
Aide
END OF TRANSACTION
ECONOMIC ENTERPRISE MANAGEMENT OFFICE
2 MEAT INSPECTION
Everyday, 3:00 AM-5:00 PM
OPERATION OF SLAUGHTERHOUSE
EEMO
1. General Public
PERSON IN
1 Go to the Municipal Slaughterhouse located at

Sitio, Brgy. Tuban with the animal to be
Conduct Ante Mortem inspection. 5 Minutes Meat Inspector 1. Brgy. Certification
(For large animals only
slaughtered. e.g. cow, horse, carabao)
2 Pay the corresponding fee. Issue Official Receipt. 1 Minute MTO ANTE MORTEM
Representative Large cattle - P 100.00
Hog - P 60.00
Goat/Sheep - P 50.00
Others - P 40.00
3 After the animal has been slaughtered, conduct a

Post Mortem inspection (marking and weighing).
30 Minutes Meat Inspector
Issue Meat Inspection Certificate. 5 Minutes Meat Inspector
4 Pay the corresponding fee. Issue Official Receipt. 1 Minute MTO POST MORTEM
Representative Large cattle - P 1.00/kilo
Hog - P 0.75/kilo
Goat/Sheep - P 0.50/kilo
Others - P 0.30/kilo
END OF TRANSACTION
3 CATERING SERVICES
OPERATION OF MUNICIPAL TRAINING CENTER
EEMO
1. General Public
DURATION: 1 Hour and 41 Minutes
PERSON IN
Inquire on availability of the venue, rate of Provide information to the customer regarding their 15 Minutes Administrative For government:
1 catering services and hall rental. inquiries. Aide Approved Purchase Order
with attached Obligation
Make reservation. For Private Sectors: 15 Minutes MTC Staff Request and Purchase
2 Accept reservation and issue contract with the menu. Request
For Government: For NGAs:

Accept reservation and present the menu. Purchase Order
For Private Sector:

Contract
Serve food on the scheduled date. 1 Hour MTC Staff

3
Ask for Billing Statement. Provide Billing Statement. 10 Minutes MTC Staff
4
Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III Per Billing Statement
5
END OF TRANSACTION
4 ISSUANCE OF BURIAL PERMIT (NICHES, LEASE AGREEMENT, CEMENTING OF TOMB, GROUND BURIAL)
OPERATION OF CEMETERY
EEMO
1. General Public
PERSON IN
1 Proceed to LEEM Office and ask for Burial Clearance Interview the client, issue burial clearance. 3 Minutes Administrative
Aide
2 Present required documents. Check available documents and determine the

type of burial.
5 Minute Administrative
Aide
1. Cemetery Clearance
2. Death Certificate
3 Proceed to the Treasury Office for payment. Issue Official Receipt and sign permit. 1 Minute RCC III/ Municipal
Treasurer
Niches Lease
Agreement
P 1,500.00
Cementing of
Tomb
P 500.00
Ground Burial
P 100.00
4 Proceed to Municipal Health Office. Sign the Burial Permit. 6 Minutes Municipal Health
Officer
5 Proceed to Municipal Mayor’s Office. Receive the Burial Permit and have it signed by the
Mayor or by the authorized personnel.
5 Minutes Clerk
6 Go back to LEEM Office with the signed permit. Entry the official receipt and release the permit. 2 Minutes Administrative
Aide
END OF TRANSACTION
MUNICIPAL CIVIL
REGISTRY OFFICE
REGISTRATION OF LIVE BIRTH 36
REGISTRATION OF DEATH 37
ISSUANCE OF CERTIFIED COPY OF REGISTERED DOCUMENTS 38
APPLICATION FOR MARRIAGE LICENSE 39
REGISTRATION OF MARRIAGE CERTIFICATE 40
LEGITIMATION 41
REQUEST FOR NSO COPY OF BIRTH, MARRIAGE, DEATH CERTIFICATE AND CENOMAR 42
CORRECTION OF CLERICAL ERROR 43
CHANGE OF FIRST NAME 44
AUTHORITY TO USE THE SURNAME OF THE FATHER 45

1 REGISTRATION OF LIVE BIRTH
IMPLEMENTING OFFICE: MUNICIPAL CIVIL REGISTRY OFFICE
MCRO
1. Midwife, Trained Hilot, Parents and concerned individual (if late registration)
DURATION: On time Registration – 28 Minutes

Delayed Registration – 37 Minutes (excluding posting period of 10 working days)
PERSON IN
1 Fill up Data Information Sheet. Type data to the COLB Form. 14 Minutes Admin. Aide If delayed registration:
1. Affidavit of two
If delayed registration, verify records in the 10 Minutes Admin. Aide disinterested persons
computer and registry book if available or not. 2. Negative Certification
from NSO and two of
Issue order of payment. 1 Minute Admin. Aide the following:
Baptismal Certification
School Record
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III On time - P 20.00
Delayed - P 50.00
Marriage Certificate
Voter’s Record
Barangay Certification
3 Present Official Receipt. Review and sign the COLB.

Assign Registry Number to the COLB and registry in the
4 Minutes
2 Minutes
Admin. Aide
Civil Registry Book, enter O.R. in the log book and

release owner’s copy of live birth certificate.
If delayed registration:
Enter O.R. in the log book 1 Minute
Type notice of posting and issue claim slip 2 Minutes
Post notice at the bulletin board 2 Minutes
4 Claim Birth Certificate. Review & sign approved COLB.

Assign Register Number to the COLB and register in the
4 Minutes
2 Minutes
MCR
Admin. Aide
Civil Registry Book and release the owner’s copy to the
client.
END OF TRANSACTION
MUNICIPAL CIVIL REGISTRY OFFICE
2 REGISTRATION OF DEATH
IMPLEMENTING OFFICE: MUNICIPAL CIVIL REGISTRY OFFICE
MCRO
1. Concerned individual
DURATION: On time Registration – 28 Minutes

Delayed Registration – 29 Minutes (excluding posting period of 10 working days)
PERSON IN
1 Fill up Data Information Sheet. Verify records and type data on the Certificate
of Death.
14 Minutes Clerk If delayed registration:
1. Affidavit of two
disinterested persons
2 Sign the information portion of the certificate
(also sign at the back of the certificate of death, if
Issue Order of Payment. 1 Minute Clerk
3. Negative Certification
from the NSO
delayed registration)
3 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III On time - P 20.00
Delayed - P 50.00
4 Present Official Receipt. Enter O.R. in the log book. 1 Minute Clerk
5 Proceed to MHO for the signature of the Health

Officer.
Interview informant and sign the certificate.
Advise client to have the embalmer sign at the back
5 Minutes Physician
of the certificate, if embalmed. (No need for

delayed registration).
6 Go back to MCR and submit the certificate. Review and sign the certificate.
Assign registry number and register in the logbook
4 Minutes
2 Minutes
MCR
Clerk
and provide owner’s copy of the certificate.
7 Claim the approved Death Certificate. If delayed registration:

Review and sign the certificate. 4 Minutes MCR
Register in the Registry Book and provide client 2 Minutes Clerk
owner’s copy of the certificate.
END OF TRANSACTION
3 ISSUANCE OF CERTIFIED COPY OF REGISTERED DOCUMENTS
IMPLEMENTING OFFICE: MUNICIIPAL CIVIL REGISTRY OFFICE
MCRO
1. General Public
PERSON IN
1 Fill up Data Information Sheet. Verify the requested document to the computer
(CRIS) or the Registry Books.
22 Minutes Admin. Aide --
Generate copy from the computer or photocopy

from the original document.
Check the veracity of the data contained in the
document.
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 50.00 for Local
P 100.00 for Travel/
Work abroad
3 Present Official Receipt. Sign/certify and seal the transcript or the

generated copy.
2 Minutes MCR
Release certified copy of document. Admin. Aide
END OF TRANSACTION
4 APPLICATION FOR MARRIAGE LICENSE
MCRO
1. Contracting Parties
DURATION: 38 Minutes (excluding posting period of 10 calendar days)
PERSON IN
1 Submit the required documents. Interview the client.

Type/prepare the application for marriage license forms.
30 Minutes Admin. Aide VI 1. FP/PMC Certificate
2. Birth Certificate
3. CENOMAR from NSO
2 Sign the application forms. Issue Order of Payment. 1 Minute Admin. Aide VI
3 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 225.00
If both parties resides
in the municipality
P 325.00
If party is non-
resident in the
municipality
P 2,075.00
If party is foreigner
4 Present Official Receipt. Prepare and issue notice of posting as well as issue
claim slip.
4 Minutes Admin. Aide VI
Post notice of marriage application to the bulletin board.
5 Claim the Marriage License. Issue Marriage License. 2 Minutes MCR P 2.00
END OF TRANSACTION
5 REGISTRATION OF MARRIAGE CERTIFICATE
MCRO
1. Solemnizing Officers
PERSON IN
1 Submit the Certificate of Marriage for
registration.
Review the completeness and legibility of entries in the
certificate. Issue Order of Payment.
5 Minutes Admin. Aide
2 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III On Time Registration:
P 20.00
Late Registration:
P 200.00
3 Present Official Receipt and wait for the

release of the Marriage Certificate.
Enter the O.R. number in the logbook. 1 Minute Admin. Aide
Receive and sign Certificate of Marriage, assign registry 5 Minutes

number and provide the client an owner’s copy.
END OF TRANSACTION
6 LEGITIMATION
MCRO
1. Parents of the illegitimate child.
PERSON IN
1 Present the required supporting documents. Review and register the document in the book of legal
instrument.
10 Minutes Admin. Aide VI 1. Affidavit of Legitimation
2. Marriage Contract of parents
3. CENOMAR of parents from NSO
Effect the legitimation by making amended Birth Certificate. 15 Minutes
2 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 200.00
3 Present Official Receipt and wait for the

release of the amended Birth Certificate
Enter the O.R. number in the logbook. 1 Minute Admin. Aide VI
Certify the amended birth certificate. 2 Minutes MCR
Issue copy of amended birth certificate to the client. 1 Minute Admin. Aide VI
END OF TRANSACTION
7 REQUEST FOR NSO COPY OF BIRTH, MARRIAGE, DEATH CERTIFICATE AND CENOMAR
MCRO
1. General Public
PERSON IN
1 Fill up Data Information Sheet. Check the completeness and correctness of the entries.
5 Minutes Admin. Aide VI 1. NSO Request Form
2 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 50.00 - Service fee
P 140.00 - NSO
P 195.00 - CENOMAR
3 Present Official Receipt. Enter the O.R. number in the logbook and issue a
claim slip.
2 Minutes Admin. Aide VI
Forward request to the NSO. 1 Day Admin. Aide VI
4 Claim NSO Copy Release NSO Copy. 2 Minutes Admin. Aide VI
END OF TRANSACTION
8 CORRECTION OF CLERICAL ERROR ( R.A. 9048/R.A. 10172 )
MCRO
1. Those with clerical errors in the birth, marriage and death certificate.
DURATION: 5 Days, 1 Hour and 40 Minutes
PERSON IN
1 Present supporting documents. Evaluate the supporting documents.

Accomplish the petition for correction of clerical error.
10 Minutes
15 Minutes
Registration
Officer III
1. NSO copy of the document
to be corrected
Issue Order of Payment. 2. Community Tax Cert.
3. Supporting documents
2 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III For RA 9048
P 1,000.00 - Filing Fee
If correction involves
P 100.00 - Service Fee
surname:
P 500.00 - Migrant Fee
1. COLB of father
For RA 10172
2. Marriage Cert. of Parents
P 3,000.00 - Filing Fee
3. COLB of siblings(at least 2)
P 500.00 - Service Fee
P1,000.00 - Migrant Fee
support the correct surname
of father
3 Present Official Receipt. Enter O.R. number in the log book.
Type and issue notice of posting as well as claim slip.
1 Minute
5 Minutes
Registration
Officer III
Post notice at the bulletin board. 2 Minutes If correction involves
Issue notice of Publication (for RA 10172). middle name:
Render decision on the petition. Within 5 working days after posting MCR 1. COLB of mother
Mail approved petition to NSO-OCRG to affirm or 15 Minutes MCR 2. Marriage Cert. of parents
impugn MCR’s decision 3. COLB of siblings(at least 2)
If petition is affirmed: 4. Or any other documents to
Register the affirm petition and make Cert. of finality. 50 Minutes Registration support the correct surname
Effect correction and prepare amended document. Officer III of mother
4 Present O.R. and release the approved petition Provide copy of approved petition and amended copy
and corrected copy of document. of the document.
1 Minute Registration
Officer III
END OF TRANSACTION
9 CHANGE OF FIRST NAME ( R.A. 9048 )
MCRO
1. Those with erroneous first name in the Certificate of Live Birth
DURATION: 5 Days, I Hour and 40 Minutes

(excluding posting period of 10 calendar days, publication and action of NSO-OCRG)
DURATION OF ACTIVITY PERSON

STEP APPLICANT/CLIENT SERVICE PROVIDER (Under Normal IN FEES FORM/REQUIREMENT
1 Present supporting documents. Evaluate the supporting documents. Accomplish the

petition for change of first name. Issue order of payment.
25 Minutes Registration
Officer III
1. NSO copy of the
document to be corrected
2. NBI Clearance
3. Police Clearance
2 Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 3,000.00 - Filing fee 4. Cert. of employment or
P 500.00 - Service Fee affidavit of non-employment
P1,000.00 - Migrant Fee Supporting documents:
2. Baptismal Certificate
3. Voter’s Record
4. Employment Record
5. Birth Cert. of children
3 Present Official Receipt. Enter O.R. number in the log book.

Type and issue notice of posting as well as claim slip.
1 Minute
5 Minutes
Registration
Officer III
Post notice at the bulletin board. 2 Minutes
Render decision on the petition. Within 5 working days after posting MCR
Mail approved petition to NSO-OCRG to affirm or impugn 15 Minutes MCR
MCR’s decision
If petition is affirmed:
Register the affirm petition and make Cert. of finality. 50 Minutes Registration
Effect the change of name and prepare amended Officer III
document. Issue order of payment.
4 Present Official receipt and release the

approved Petition and Corrected copy of
Provide copy of the approved petition and the amended
copy of the document.
1 Minute Registration
Officer III
document.
END OF TRANSACTION
10 AUTHORITY TO USE THE SURNAME OF THE FATHER (R.A. 9255)
MCRO
1. Father of the illegitimate child
PERSON IN
Present the required supporting documents. Review and register the document in the book of 10 Minutes Admin. Aide VI 1. Affidavit of AUSF
1 Legal Instrument.
Effect the AUSF by making amended birth certificate. 15 Minutes MCR
Proceed to the treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 200.00
2
Present Official Receipt and wait for the Enter O.R. number in the log book. 1 Minute Admin. Aide VI
3 release of the amended Birth Certificate.
Certify the amended Birth Certificate of the client. 2 Minutes MCR
Issue copy of the amended Birth Certificate to the client. 1 Minute MCR
END OF TRANSACTION
MUNICIPAL
SOCIAL WELFARE AND
DEVELOPMENT OFFICE
EMERGENCY SHELTER ASSISTANCE, PAUPER’S BURIAL, AID TO INDIVIDUALS IN CRISIS 47
SITUATION AND SOCIAL SERVICES FOR SOCIALLY DISADVANTAGED PERSONS
ISSUANCE OF SENIOR CITIZENS ID CARD 48
TEMPORARY RESIDENTIAL CARE AND DROP-IN CENTER 49
ISSUANCE OF CERTIFICATE OF INDIGENCY 50
SELF EMPLOYMENT ASSISTANCE 51
PERMIT TO TRAVEL OF MINORS TRAVELING UNESCORTED BY PARENTS 52

EMERGENCY SHELTER ASSISTANCE (ESA), PAUPER’S BURIAL (PB), AID TO INDIVIDUALS IN CRISIS SITUATION (AICS)
1 AND SOCIAL SERVICES FOR SOCIALLY DISADVANTAGED PERSONS (SSDP)
IMPLEMENTING OFFICE: MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
MSWDO
1. Disaster Victims (Natural and Man-Made) 4. Rebel Returnees
2. Persons in Crisis Situation (Death & Sickness of Family Member) 5. Evacuees
3. Relocated and Newly resettled squatters and Cultural Community 6. Persons in Extremely Difficult Circumstances
DURATION: 1 Hour and 35 Minutes (excluding processing time) 7. Stranded Persons
PERSON IN
1 Apply/Seek financial assistance. Record the name of the client, address and type of
the assistance asked.
5 Minutes Officer of the Day No Fees
Required
For ESA:
Give check list of required documents. (3 copies)
Refer to Social Worker or Program In-charge 2. Picture and BFP
Certification (Fire Victim)
2 Present to the Social Worker his/her situation and Interview client to establish his/her eligibility.
the need for specific assistance. Check all the documents required issue action slip.
20 Minutes MSWDO, SWO-II,
SWO-I, SWA, CA-
For Pauper’s Burial:
OI,DCWII,DCWI (3 copies)
Prepare all the supporting papers for review and 1 Hour MSWDO, SWO-II, (3 copies)
signature of MSWDO. SWO-I, SWA, CA- 3. Certificate of No Land
OI,DCWII,DCWI Holding (2 copies)
Submit the filled-up application form (BAF200) for 5 Minutes DCW-I For AICS/SSDP:
Mayor’s signature. 1. Barangay Certification
Submit the application with all the supporting 5 Minutes Mayor’s Office, MBO,
papers and documents for processing. MAO, MTO
END OF TRANSACTION
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
2 ISSUANCE OF SENIOR CITIZENS ID CARD
OFFICE FOR SENIOR CITIZENS AFFAIRS
MSWDO
1. Persons aging 60 years old and above and residents of Sta. Cruz, Davao del Sur.
PERSON IN
1 Inquire and Apply for a Senior Citizens ID

Card.
Record the client’s name and address.
Give checklist of requirements or documents.
5 Minutes Social Worker/
Social Worker
1. Community Tax (Cedula)
2. 2pcs. 1x1 ID picture
Interview the client to establish his/her eligibility. Assistant 3. Birth Certificate or
Check available document brought by the client. Baptismal Certificate
Issue an Order of Payment. 4. Any valid ID (Postal ID,
Prepare the Senior Citizens ID Card. Driver’s License, Voter’s ID)
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 100.00
3 Present O.R. and sign the Senior Citizens ID

Card.
Enter/record the O.R. Number in the Registration Form.
Facilitate the signing of the Senior Citizens ID Card by
30 Minutes Social Worker/
Social Worker
the MSWDO and the Mayor. Assistant
Receive the Senior Citizens ID Card. Release the ID card and issue the two purchase booklet
(for grocery and for medicines).
Present to the client the Benefits and privileges
under R.A. 9257.
END OF TRANSACTION
3 TEMPORARY RESIDENTIAL CARE AND DROP-IN CENTER
MSWDO
1. Children in Conflict with the Law (CICL), Victims of Child abuse. Victims of Violence Against Women and their
Children (VAW-C), abandoned, neglected, orphaned children, foundling, Rebel Returnees and stranded families.
DURATION: 6 Hours and 25 Minutes
PERSON IN
1 WCPD, PNP, Social Worker from other

Municipalities, Barangay Officials & other
Record name of client and address.
Check available documents brought by client or
5 Minutes CAO I No Fees Required For Children in Conflict with
the Law (CICL):
concern citizens refer the children, women, referring party. 1. Birth Certificate
foundling, rebel returnees and stranded fami- Interview client to establish his/her eligibility. 1 Hour SWO II,SWA 2. Barangay Certification
lies and present his/her situation/needs. Refer clients for medical check up and prepare the 10 Minutes DCW I
Certificate of Indigency. For Violence Against Women
& their Children (VAW-C)
2. Medical Certificate
For all other cases:

2 Submit himself/herself for check up. Check up the clients and issue Medical Certificate. 1 Hour MHO
3 Return to the MSWD/Temporary Residential

Care and Drop-in Center.
Bring the client back to the Temporary Residential. 10 Minutes DCW I
Extend/Provide available services to the client like 1 Hour DCW II

food, clothing’s, etc.
Conducting counseling 1 Hour MSWDO

Prepare process recording
Conduct home visit/collateral contact 2 Hours SWO I
END OF TRANSACTION
4 ISSUANCE OF CERTIFICATE OF INDIGENCY
MSWDO
1. Filipino citizen, a resident of Sta. Cruz, Davao del Sur, who is either jobless, underemployment/with limited income,
with income but within the poverty threshold and with limited access to resources.
PERSON IN
1 Ask for a Certificate of Indigency. Record the name of client, address and purpose.
Check available document brought by the client.
7 Minutes Officer of the Day No Fees Required 1. Barangay Certificate
Refer to the Social Worker or Program In-charge.
2 Present to the Social Worker or Program In-

Charge the purpose of your request.
Interview client to establish his/her eligibility. 10 Minutes Social Worker/
Program In-
Charge
Prepare the certificate for MSWDO’s signature. 10 Minutes Social Worker/

Program In-
Charge
Release the Certificate of Indigency. 3 Minutes Social Worker/

Program In-
Charge
END OF TRANSACTION
5 SELF EMPLOYMENT ASSISTANCE
MSWDO
1. Family heads, Women, Person with Disability, Elderly, Out-of-school youths who existing livelihood/income
generating projects and need additional capital assistance.
DURATION: 5 Hours and 26 Minutes (excluding processing time)
PERSON IN
1 Apply/Seek livelihood assistance. Record the name of client, address and type of
assistance asked.
3 Minutes Officer of the Day No Fees Required 1. Barangay Certificate
2. Budgetary Requirements
Refer to Program in-charge.
2 Present the proposed project needing capital Interview the client to establish his/her eligibility of
assistance. the assistance applied.
10 Minutes Community
Affairs Officer
Set scheduled of home visit.
3 Receive worker at home, introduce your family Conduct home visit and do collateral contacts.
members and present the family situation. Advise client to prepare budgetary requirements.
2 Hours Community
Affairs Officers
Administer Certificate of Eligibility & explain to his/her
the agreement to rollback.
Prepare supporting papers for review and signature of 3 Hours Community

the MSWDO. Affairs Officers
Submit the filled up Certificate of Eligibility for the 5 Minutes DCW-I

Mayor’s signature.
Submit the application with all supporting papers and 8 Minutes SWA
documents for processing.
END OF TRANSACTION
6 PERMIT TO TRAVEL (LOCAL) OF MINORS TRAVELING UNESCORTED BY PARENTS
MSWDO
1. Minors (below 18 years old) who wish to travel within the Philippines unescorted by natural parents
PERSON IN
1 Ask for Permit to Travel. Record the name of client, address and purpose.
Give checklist of requirements or documents.
10 Minutes Officer of the Day 1. Birth Certificate
Refer to the Social Worker or Program in-charge.
Interview the client to establish his/her eligibility.
Check all the documents required.
Prepare the Permit to Travel for MSWDO’s signature. 10 Minutes Social Worker
3 Present the Official Receipt and wait for the

release of the Permit to Travel.
Record the O.R. number in the document. 2 Minutes Social Worker
Release the Permit to Travel.
END OF TRANSACTION
MUNICIPAL
HEALTH OFFICE
PATIENT CONSULTATION 54
ISSUANCE OF MEDICAL/MEDICO- LEGAL CERTIFICATE 55
ISSUANCE OF HEALTH CERTIFICATION 56
SIGNING OF DEATH CERTIFICATE AS TO CAUSE OF DEATH 57
ROUTINE LABORATORY EXAM 58
SPECIAL LABORATORY EXAMINATION 59
TOOTH EXTRACTION 60
ORAL PROPHYLAXIS AND TOOTH FILLING 61
ISSUANCE OF SANITARY PERMIT 62
IMMUNIZATION 63
PRE-NATAL 64
FAMILY PLANNING 65
CONSULTATION 66

1 PATIENT CONSULTATION
Monday, Wednesday & Friday, 9:00 AM-3:00 PM
IMPLEMENTING OFFICE: MUNICIPAL HEALTH OFFICE
MHO
1. General Public
PERSON IN
1 Get a priority number and register at the front

desk then waits for his/her number to be called.
Give Priority Number. 1 Minute Front Desk
In Charge
No Fees Required
2 Tells chief complaints. Make patient record, get data, vital signs and refer
to the physician.
1 Minute RHM
3 Go to the Doctor and present the Referral Form/

tell your physical complaint.
Conduct physical examination of the patient, give
treatment and write order in patient record.
10 Minutes Physician 1. Referral form from the
Rural Health Midwife
4 Bring patient record to the front desk. Carry out doctor’s order, and give medicine and
home instruction to the patient.
5 Minutes RHM
END OF TRANSACTION
MUNICIPAL HEALTH OFFICE
2 ISSUANCE OF MEDICAL/MEDICO- LEGAL CERTIFICATE
MHO
1. General Public
PERSON IN
1 Register at the front desk and tell the purpose of Make patient record, gets data, vital signs and
your visit. gives priority number and tell patient to wait for
5 Minutes RHM 1. Referral from Barangay
Chairman
the number to be called. 2. Police Request or DSWD
Referral
2 Go to the Doctor, tell your physical complaint and Attend the patient, give treatment and give the
request for certificate. draft Medical Certificate/Medico Legal.
10 Minutes Physician 1. SSS Form
3 Bring draft of Certificate to the Midwife. Receive the draft and carry out order. 4 Minutes RHM
Issue an Order of Payment and prepare the

Medical/ Medico-Legal Certificate.
4 Proceed to the Treasury Office and bring the

Order of Payment.
Issue Official Receipt. 1 Minute RCC III P 50.00 Medico-Legal
P 50.00 Medical
Certificate
5 Present the Official Receipt to the front desk. Receive the Official Receipt and release the
Medical/Medico-Legal Certificate.
5 Minutes RHM
END OF TRANSACTION
3 ISSUANCE OF HEALTH CERTIFICATION
MHO
1. General Public
PERSON IN
1 Register at the front desk and tell the purpose of Interview the client.
visit.
3 Minutes Front Desk In-
Charge
2 Proceed to the Sanitation Inspector. Evaluate the completeness of the requirement,

give an Order of Payment and prepare the Health
5 Minutes Sanitation
Inspector
1. Laboratory Results as
follows: Stool, Urine,
Certificate. Sputum Exam and X-ray
4 Present the Official Receipt to the Sanitation

Inspector.
Receive OR, record the OR Number and release the
Health Certificate to the client.
1 Minute Sanitation
Inspector
END OF TRANSACTION
4 SIGNING OF DEATH CERTIFICATE AS TO CAUSE OF DEATH
MHO
1. General Public
PERSON IN
1 Register at the front desk and get a priority

number.
Register the purpose of visit, give priority number
and advice the client to wait for his number to be
3 Minutes Midwife No Fees Required 1. RHM Certificate
2. Death Certificate with
called. LCR Official Receipt
2 Bring the Death Certificate for signature to the

Medical Doctor.
Interview the informant and sign the Death
Certificate Form.
5 Minutes Physician
3 Go to the front desk and give to Midwife the

Death Certificate and Certification.
Instruct the client to return the Death Certificate
Form to LCR after signing from the embalmer.
3 Minutes Midwife
END OF TRANSACTION
5 ROUTINE LABORATORY EXAM (URINALYSIS, FECALYSIS, SPUTUM EXAM AND HEMOGLOBIN DETERMINATIONS)
Monday, Wednesday and Friday, 9:00 AM-3:00 PM
MHO
1. General Public
DURATION: 1 Hour and 28 Minutes
PERSON IN
1 Register at the front desk, tell the purpose of

visits and get a priority number for Laboratory
Make customer record, get data, give laboratory
priority number and issue an Order of Payment.
5 Minutes RHM 1. Laboratory Request Form
Examination. Tell customer to wait until his/her number is called

by the laboratory staff.
2 Go to the laboratory and submit the specimen for Attend the customer, receive the specimen for
analysis. examination and record results.
Urinalysis - 20 Minutes
Fecalysis - 20 Minutes
Medical
Technologist
Sputum Exam - 30 Minutes
Hgb - 5 Minutes
3 Proceed to the Treasury Office and present the

Order of Payment.
Issue Official Receipt. 1 Minute RCC III Urinalysis - P 50.00
Fecalysis - P 50 .00
Sputum - P 50.00
Hgb - P 20.00
4 Present the Official Receipt to the laboratory. Receive the O.R. and release the laboratory results. 2 Minutes
(Results available
Medical
Technologist
after 1 Hour)
END OF TRANSACTION
6 SPECIAL LABORATORY EXAMINATION (PREGNANCY TEST, BLOOD TYPING AND FBS)
PT & BT: Monday & Friday, 9:00 AM-3:00 PM
FBS: Monday only, 6:00 AM-8:00 AM
MHO
WHO MAY AVAIL THE SERVICE: DURATION:
1. General Public PT & BT: 19 Minutes
FBS: 3 Hours & 9 Minutes
PERSON IN
1 Register at the front desk, tell the purpose of visit Make customer records, get data and give
and get a priority number for Laboratory Examination. laboratory priority number.
5 Minutes Midwife 1. Laboratory Request Form
2 Go to the laboratory and submit the specimen for Attend the customer, receive the specimen for
analysis. examination and record results.
Pregnancy Test - 10 Minutes
Blood Typing- 10 Minutes
Medical
Technologist
1. Official Receipt
FBS - 3 Hours
3 Proceed to the Treasury Office and present the

Order of Payment.
Issue Official Receipt. 1 Minute RCC III PT - P 100.00
BT - P 40 .00
FBS - P 40 .00
4 Present the Official Receipt to the laboratory. Receive the O.R. and release the laboratory results. 3 Minutes
(Results available
Medical
Technologist
after 1 Hour)
END OF TRANSACTION
7 TOOTH EXTRACTION
Monday and Friday, 8:00 AM-12:00 NOON
MHO
1. General Public
PERSON IN
Register at the front desk. Make patient record, take Blood Pressure (BP) and 5 Minutes Dental Aide
1 assess medical and dental history.
Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 50.00/tooth
2
Present the Official Receipt to the front desk. Receive the OR and advice client to wait till number 4 Minutes Dental Aide
3 is called.
Go to the Dentist. Perform tooth extraction and give prescription/ 20 Minutes Dentist
4 home instruction.
Go to the Dental Aide’s desk and give the Receive prescription. 5 Minutes Dental Aide
5 prescription. Give medicine.
Give home instruction.
END OF TRANSACTION
8 ORAL PROPHYLAXIS AND TOOTH FILLING
Monday and Friday, 1:00 PM-5:00 PM
MHO
1. General Public
DURATION: 2 Hours and 9 Minutes
PERSON IN
1 Register at front desk and tell purpose of visit. Make patient dental records.
Give patient priority number.
5 Minutes Dental Aide --
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III Oral Prophylaxis:
P 300.00/tooth
(Depends on the extent
of tooth damage)
Tooth Filling:
P 250.00/tooth
3 Present the Official Receipt to the front desk. Receive and record OR Number. 3 Minutes Dental Aide
4 Go to the clinic for treatment. Conduct oral prophylaxis and tooth filling.
Post instruction to the patient.
2 Hours Dentist
END OF TRANSACTION
9 ISSUANCE OF SANITARY PERMIT
MHO
1. General Public
DURATION: If new: 1 Day and 18 Minutes

If renewal: 19 Minutes
PERSON IN
1 Go to the front desk and submit the

requirements.
Refer clients to the Sanitation Inspector. 1 Minute RHM/ Front No Fees Required 1. Application for
Desk in Charge Business Permit
2. Laboratory Results
2 Proceed to the Environmental Sanitation

Section and submit the required documents.
I. Interview client 15 Minutes Sanitation
Inspector
For renewal:
MHO approves the application as per results of the report 1 Day from receipt
For new establishment:

1. Issue claim slip 1 Minute
2. Conduct inspection & prepare inspection report and 1 Day
recommend approval of the application.
II. Approve sanitary permit 1 Minute
3 Receive the Sanitary Permit. Release the Sanitary Permit. 1 Minute Sanitation
Inspector
END OF TRANSACTION
10 IMMUNIZATION
Wednesday only, 8:00 AM-12:00 NOON
BARANGAY HEALTH CENTER
MHO
1. Children 2 months up to 9 months
PERSON IN
1 Register at the front desk, submit ECCD Card and

get a priority number.
Weigh and get temperature of the infant. 10 Minutes Trained BHW No Fees Required 1. ECCD Card
Record the data in the ECCD Card and tell the mother
to wait for her number to be called.
2 Mother brings infant to the Midwife. Record data from the ECCD Card to TCL. 5 Minutes RHM
Explains to the mother regarding the immunization

the child will received.
Perform immunization
Reminds the mother of her child’s next visit.
END OF TRANSACTION
11 PRE-NATAL
Tuesday and Thursday, 8:00 AM-12:00 NOON
MHO
1. All pregnant Women
PERSON IN
1 Register at the front desk and give her pink card

(for revisit patient/client).
Record weight, get Blood Pressure (BP) and tell
client to wait for her turn.
5 Minutes Trained BHW No Fees Required 1. Pink Card
2 Proceed to the Midwife. Record data from the pink card. 15 Minutes RHM 1. Maternal and Child Form
Conduct pre-natal procedure.
Give the client Tetanus Toxoid immunization.
Give necessary advices.
Remind the client of her follow-up visits.
END OF TRANSACTION
12 FAMILY PLANNING
MHO
1. All Women of reproductive age
PERSON IN
1 Tell his/her purpose of visit. Get Family Planning Record (for visit) and new
Family Planning Form for new client.
5 Minutes Trained BHW No Fees Required 1. Family Planning Form
Record data, get vital signs and tell the client to

wait for her name to be called.
2 Proceed to the Midwife. Explain to the client about the methods. 30 Minutes RHM
Entertain complaints.
Provide the clients the methods. e.g. IUD insertion,

DMPA injectable, oral pills, etc.
END OF TRANSACTION
13 CONSULTATION
Monday, 10:00 AM-5:00 PM and Friday, 8:00 AM-12:00 NOON
MHO
1. General Public
PERSON IN
1 Register, tell purpose of visit and get priority

number.
Get Individual Treatment Record Forms, patient
record and vital sign and advise patient to wait for
5 Minutes Trained BHW No Fees Required 1. ECCD Card for 0-6 years old
his/her number to be called.
2 Proceed to the Midwife and tell further about

his/her complaints.
Make further assessment/evaluation. 10 Minutes RHM
Gives initial/appropriate treatment for

manageable cases.
Give referral to cases which needs medical attention.
Remind the client of his/her follow-up visit.
END OF TRANSACTION
MUNICIPAL
TREASURY OFFICE
ISSUANCE OF COMMUNITY TAX CERTIFICATE 68
ISSUANCE OF CERTIFICATE OF NON-DELIQUENCY 69
ISSUANCE OF OFFICIAL RECEIPT FOR REAL PROPERTY TAX PAYMENT 70
RELEASE OF CHECKS TO CREDITORS AND OTHER CLAIMANT 71

1 ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC)
Any individual or corporation who:
IMPLEMENTING OFFICE: MUNICIPAL TREASURY OFFICE
1. Receives any license, certificate or permit from any public authority
MTO
2. Pays any tax or fee
DURATION: 3 Minutes and 30 Seconds 3. Receives any salary or wage from any person or corporation
4. Transact other official business
PERSON IN
Present previous CTC to Windows 2, 3, 4 or 5 for Individual:
issuance of new CTC. Basic tax P 5.00 1. Previous CTC/Data Form
1 If no previous CTC is presented, fill-up the Data Provide the Data Form to be filled-up by the client. 30 Seconds RCC III For every P 1,000.00
Form available at the Window 3. of Gross Income =
P 1.00
Juridical Persons:
Submit the accomplished form, pay the Issue and release the Community Tax Certificate. 3 Minutes RCC III
Basic tax P 500.00
2 corresponding fee, and wait for the issuance of
Community Tax Certificate (CTC).
For every P 5,000.00
assessed value of
Real Property =
P 2.00
END OF TRANSACTION
MUNICIPAL TREASURY OFFICE
2 ISSUANCE OF CERTIFICATE OF NON-DELIQUENCY (REAL PROPERTY TAX)
MTO
1. Owners of land, buildings and machineries whether individual or corporation, where a Certificate of Non-Delinquency is required in
certain transactions (e.g. transfer of real property), to prove that taxes have been paid and updated.
PERSON IN FORM/
STEP APPLICANT/CLIENT SERVICE PROVIDER (Under Normal FEES
Circumstances) CHARGE REQUIREMENT
1 Present latest Official Receipt at Windows 2, 3, 4 or 5. Issue Official Receipt

(if the client has no previous official receipt)
1 Minute RCC III P 65.00 1. Latest Official Receipt
of Real Property Tax
Pay the corresponding fee.
Verify the Real Property Tax Card of the Owner. 2 Minutes RCC III
Prepare the Certificate of Non-Delinquency. 10 Minutes RCC III
2 Receive the original and duplicate copy and sign

the triplicate copy.
Release the Certificate. RCC III
END OF TRANSACTION
3 ISSUANCE OF OFFICIAL RECEIPT FOR REAL PROPERTY TAX PAYMENT
MTO
1. Owners of land, buildings and machineries
PERSON IN FORM/
1 Present latest Official Receipt at Windows 2, 3, 4 or 5. Computes the tax due. 5 Minutes per
Tax Declaration
RCC III 2% of the Assessed 1. Latest Official Receipt
Value of the of Real Property Tax
Property
2 Pay the Real Property Tax due and wait for your
Official Receipt.
Issue and release the Official Receipt. 5 Minutes per
Tax Declaration
RCC III
END OF TRANSACTION
4 RELEASE OF CHECKS TO CREDITORS AND OTHER CLAIMANT
MTO
1. Any individual who has a claim with the Local Government Unit.
DURATION: 5 Minutes
PERSON IN
1 Proceed to the Person In Charge. Asks for any valid identification. 2 Minutes Administrative
Aide
No Fees Required 1. Community Tax
Certificate (CTC) or any
valid Identification Card
2 Present the Community Tax Certificate or any

valid Identification Card and sign the
Release the check and have the Disbursement
Voucher sign by the claimant.
3 Minutes Administrative
Aide
Disbursement Voucher.
END OF TRANSACTION
MUNICIPAL
ENGINEERING OFFICE
ISSUANCE OF ANCILLARY PERMIT 73
ISSUANCE OF BUILDING PERMIT 74
ISSUANCE OF CERTIFICATE OF OCCUPANCY 75

1 ISSUANCE OF ANCILLARY (ELECTRICAL) PERMIT
IMPLEMENTING OFFICE: MUNICIPAL ENGINEERING OFFICE
MEO
1. All applicants.
DURATION: Within 15 Days upon payment
PERSON IN
1 Get Application Form and requirements. Give copy of the Application Form and make
clarification, if necessary.
3 Minutes Engineer I 1. DPWH ANCILLARY FORM
NO. 2003-001-E
2 Submit the accomplished Application Form 1. Review and Evaluate

and other necessary documents. a. Proper accomplishment of the form.
2 Minutes Engineer I Electrical Permit Requirement
For Landowner:
b. Electrical plans signed and sealed by a duly 1. Barangay Certification (House
licensed Professional Electrical Engineer. and ownership should be stated)
c. Proof of ownership and other necessary 2. Electrical Plan (4 copies)
Documents. 3. Latest Community tax
4. Fire Certificate
2. Issue Order of Payment 2 Minutes Engineer I
For Non-Landowner:
payment.
Issue Official Receipt. 1 Minute RCC III Fees as provided
under the National
1. Brgy. Certification (Ownership
of the house & landowner of the lot
Building Code should be stated)
2. Affidavit of Undertaking
4 Present the Official Receipt. Attached the O.R. together with the documents
for approval.
15 Days upon payment Municipal
Engineer 3. Latest Community tax
Final Evaluation and Approval. 4. Fire Certificate
Notify client for the release of the approved permit
5 Receive the copy of the approved Electrical Release the approved permit.
Permit.
5 Minutes Engineer I
END OF TRANSACTION
MUNICIPAL ENGINEERING OFFICE
2 ISSUANCE OF BUILDING PERMIT
MEO
1. Any person desiring to obtain a building permit.
DURATION: Within 15 Days upon payment
PERSON IN
1 Get Application Form and requirements. Give copy of the Application Form and make
clarification, if necessary.
3 Minutes Engineer I/
Engineer III
1. NBC Form No. B - 01
2 Submit the Application Form and other

necessary documents.
1. Review and Evaluate
a. Proper accomplishment of the form.
1 Hour Engineer I/
Engineer III
Building Requirements:
1. TCT, Deed of Absolute or
b. Buildings Plan, Bill of Materials and Specification Lease Contract
c. Proof of ownership and other necessary documents 2. Tax Declaration
3. Real Prop. Tax Receipt
2. Issue Order of Payment 3 Minutes Engineer I/ 4. Bldg. Plans, Specification
Engineer III and Bill of Materials
5. Sketch Plan
payment.
Issue Official Receipt. 1 Minute RCC III Fees as provided
under the National
6. Zoning Clearance
7. Construction Safety and
Building Code
Health program
8. Fire Safety Evaluation
4 Present the Official Receipt. Attach the O.R. together with the documents
for approval.
15 Days upon payment Municipal
Engineer Clearance
Final Evaluation and Approval.
Notify client for the release of the approved permit Note:
All documents must be
signed and sealed by the
Designers (Professional)
5 Receive the copy of the approved required Release the approved permit.
permit. Furnish copies of the approved permit to the Assessor’s
5 Minutes Engineer I/
Engineer III
Office and Bureau of Fire Protection.
END OF TRANSACTION
3 ISSUANCE OF CERTIFICATE OF OCCUPANCY
MEO
1. Building Owners
DURATION: Within 30 Days upon submittal of Certificate of Completion
DURATION OF ACTIVI-
PERSON IN
STEP APPLICANT/CLIENT SERVICE PROVIDER TY (Under Normal FEES FORM/REQUIREMENT
1 Provide Certificate of Completion Form. Give copy of the Certificate of Completion Form. 3 Minutes Engineer I/
Engineer III
1. DPWH FORM
NO. 2003-003-B
2 Submit duly notarized Certificate of Completion, Review and conduct site inspection.
as built plans, construction log book and Fire Issue Order of Payment.
1 Day
1 Minute
Engineer I/
Engineer III
1. Certificate of Completion
2. As built plans
Safety Inspection Certificate. 3. Construction Log Book
4. Fire Safety Insp. Certificate
3 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III Fees as provided
under the Municipal
Tax Code
4 Present the O.R. for record purposes. Attach O.R. together with the accomplished form
Final review and evaluation.
Within 30 days after the
inspection or submittal of
Municipal
Engineer
Certificate of Completion
pursuant to P.D. 1096
5 Receive the copy of the approved Certificate of

Occupancy.
Issue and release the approved Certificate of
Occupancy.
1 Minute Engineer I/
Engineer III
END OF TRANSACTION
MUNICIPAL
ASSESSOR’S OFFICE
REQUEST FOR SUBDIVISION/CONSOLIDATION/DECLARATION/REASSESSMENT/ 77
TRANSFER/RECLASSIFICATION AND REVISION OF REAL PROPERTY
ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION, ASSESSMENT RECORD, 78
TAX MAP AND TAX MAP CONTROL ROLL
ISSUANCE OF CERTIFICATE: LANDHOLDING/NO LANDHOLDING, 79
IMPROVEMENTS/NO IMPROVEMENTS, AND OTHERS

1 REQUEST FOR SUBDIVISION/CONSOLIDATION/DECLARATION/REASSESSMENT/TRANSFER/RECLASSIFICATION AND REVISION OF REAL PROPERTY
IMPLEMENTING OFFICE: MUNICIPAL ASSESSOR’S OFFICE
MASSO
1. General Public
DURATION: 2 Days and 25 Minutes (excluding action of the Provincial Assessor’s Office)
PERSON IN
1 Proceed to the Information Counter, fill up the

Request Form and present required document/s.
Assess the document submitted.
Inform the client of the schedule of inspection.
20 Minutes Officer of the
Day
No Fees
Required
1. Checklist
2. Authenticated Photocopy of Title
Issue Claim Slip/Stub. 3. Deed of Conveyance
(ROD Registered/ if solely used
for transfer)
4. Full payment of Real Property Tax
(current year)
5. Payment of Transfer Tax
6. Certificate Authorizing Registration
(CAR) from the BIR
7. Approved Subdivision/
Consolidation Plan
8. Inspection Report
2 Conduct Ocular Inspection. 1 Day LAOO II
9. Sworn Statement
10. Certification (NCIP, MARO, MPDO)
3 Prepare the requested documents and recommend
it for approval at the Provincial Assessor’s Office.
1 Day LAOO II/
Municipal
11. Documents (for PC, DP, DT)
12. All the above required
Assessor documents submit 2 copies
(photocopy)
4 Present the claim slip and claim owner’s copy of

newly approved Tax Declaration.
Release approved owner’s copy of Tax Declaration
and Notice of Assessment.
Day
1. Claim Slip/Stub
END OF TRANSACTION
MUNICIPAL ASSESSOR’S OFFICE
2 ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION, ASSESSMENT RECORD, TAX MAP AND TAX MAP CONTROL ROLL
MASSO
1. General Public
PERSON IN

Assess the document submitted whether if
payment of taxes is updated.
Day
1. Request Form/Checklist
2. O.R. of Real Property
Taxes up to current year
Issue Order of Payment with Tax Declaration 3. Owner’s copy of Tax
Number and Assessed Value. Declaration
3 Present the Official Receipt. Receive the Official Receipt. 15 Minutes Officer of the
Day
Prepare the requested document. Assessment

Clerk
4 Receive Certified True Copy of Requested

Document/s.
Record and Release the requested document/s. 3 Minutes Officer of the
Day
END OF TRANSACTION
3 ISSUANCE OF CERTIFICATE: LANDHOLDING/NO LANDHOLDING, IMPROVEMENTS/NO IMPROVEMENTS, AND OTHERS
MASSO
1. General Public
PERSON IN

Assess the submitted documents and issue an
Order of Payment.
Day
1. Request Form/Checklist
2. Barangay Certificate
In case of Certificate of Improvement and 1 Day LAOO II
No improvement, conduct ocular inspection.
Issue Claim Slip/Stub.
P 20.00 for pauper’s
burial purpose
3 Present the Official Receipt. Receive the Official Receipt.

Prepare the requested document.
15 Minutes Assessment
Clerk
4 Receive the requested document/s. Record and Release the requested document/s. 3 Minutes Officer of the
Day
1. Claim Slip/Stub
END OF TRANSACTION
MUNICIPAL
AGRICULTURE OFFICE
ISSUANCE OF LIVESTOCK INSPECTION CERTIFICATE 81
CONSULTATION 82
LIVESTOCK CASTRATION 83
ANTI - RABIES VACCINATION 84
VACCINATION, DEWORMING 85
TREATMENT 86

1 ISSUANCE OF LIVESTOCK INSPECTION CERTIFICATE
IMPLEMENTING OFFICE: MUNICIPAL AGRICULTURE OFFICE
MAGRO
1. General Public
PERSON IN
1 Present the subject animal for inspection and

provide information.
Interview the client and inspect the animal. 10 Minutes per animal Livestock
Technician
1. Barangay Certification/
Certificate of Ownership
(for large animal)
3 Present the O.R. to Livestock Technician. Prepare and issue Livestock Inspection Certificate. 5 Minutes Livestock
Technician
END OF TRANSACTION
MUNICIPAL AGRICULTURE OFFICE
2 CONSULTATION (LIVESTOCK, CROPS, FISHERIES, RBOs)
MAGRO
1. General Public
DURATION: 5 Minutes
PERSON IN
1 Register at the Front Desk. Makes a record of the basic information of the
client and the animal.
Day
No Fees Required --
Refer the client to the Agricultural Technician.
2 State your concern. Interview the client and provide relevant solutions. 3 Minutes Agricultural
Technician
END OF TRANSACTION
3 LIVESTOCK CASTRATION
MAGRO
1. General Public
DURATION: 3-5 Days
PERSON IN
1 Prepare medicines and other materials. Conduct castration. 3 Minutes per piglet
1 Hour per boar
Livestock
Technician
No Fees Required 1. Castration Form
½ Hour per bull
Interview the client and record information. 2 Minutes
2 Observe, provide good management and report

condition of castrated animal.
Make follow-ups, if necessary. 3-5 Days Livestock
Technician
END OF TRANSACTION
4 ANTI - RABIES VACCINATION
MAGRO
1. General Public
PERSON IN
1 Register at the Front Desk. Make a record of the owner and the animal for
vaccination.
Day
--
2 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 50.00/Dog
3 Present the Official Receipt. Receive and record the O.R. number. 3 Minutes Livestock
Technician
Perform vaccination.
4 Sign Animal Vaccination Form. Give additional information on responsible dog

ownership and the next vaccination schedule.
3 Minutes Livestock
Technician
END OF TRANSACTION
5 VACCINATION, DEWORMING (ON FIELD SERVICES)
MAGRO
1. General Public
DURATION: 7 Minutes
PERSON IN
1 Provide medicines (if MAGRO has no available

medicine) and information.
Administer the medicines. 5 Minutes per animal Livestock
Technician
No Fees Required --
Record basic information. 2 Minutes
END OF TRANSACTION
6 TREATMENT (ON FIELD SERVICES)
MAGRO
1. General Public
DURATION: 3-5 Days and 12 Minutes
PERSON IN
1 Present subject sick animals for diagnosis. Diagnose, provide inputs and recommend
Medicines.
5 Minutes per animal Livestock
Technician
No Fees Required --
2 Provide medicines (if MAGRO has no available

medicine).
Administer medicines. 5 Minutes per animal Livestock
Technician
Record treatment. 2 Minutes
3 Observe, provide good care and management and Observe and make follow-ups (if needed) to the
report condition of the treated animal. treated animals.
3-5 Days Livestock
Technician
END OF TRANSACTION
MUNICIPAL PLANNING
AND DEVELOPMENT OFFICE
ISSUANCE OF ZONING CERTIFICATE 88
ISSUANCE OF LOCATIONAL CLEARANCE 89
PROCESSING AND APPROVAL OF PRELIMINARY SUBDIVISION 90
DEVELOPMENT PLAN/DEVELOPMENT PERMIT

1 ISSUANCE OF ZONING CERTIFICATE
IMPLEMENTING OFFICE: MUNICIPAL PLANNING AND DEVELOPMENT OFFICE
MPDO
1. Filipino Citizens of legal age.
2. Landowners or their duly authorized representative(s)
PERSON IN
1 Proceed to the Zoning In-Charge, inquire and get

an Application Form.
Interview the client, provide copy of the Application
Form and issue checklist of requirements.
5 Minutes Planning
Assistant
1. Zoning Certification
2. Application Form
2 Submit the accomplished Application Form with

the requirements.
Assess appropriateness, completeness and validity
of the documents submitted.
5 Minutes Planning
Assistant
As indicated in the checklist
of requirements provided
Issue Order of Payment. by the OMPDC.
3 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III P 200.00/Title
4 Present Official Receipt to the Zoning In-Charge Receive the OR, prepare the Zoning Certificate and
and wait for the release of the Zoning Certificate. have it signed by the MPDC and Mayor.
10 Minutes Planning
Assistant
Release the document.
END OF TRANSACTION
MUNICIPAL PLANNING AND DEVELOPMENT OFFICE
2 ISSUANCE OF LOCATIONAL CLEARANCE
MPDO
DURATION: 1 Day, 1 Hour and 13 Minutes
PERSON IN
1 Proceed to Zoning In-Charge, inquire and get an

Application Form.
5 Minutes Planning
Assistant
1. Location Clearance
2. Application Form

the requirements.
20 Minutes Planning
Assistant
3 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III As provided under the
Municipal Tax Code
4 Present Official Receipt to the Zoning In-Charge. Receive the OR and issue Claim Slip. 1 Minute Planning
Assistant
Conduct site inspection and evaluation. 1 Day
Prepare Inspection and Evaluation Report, forward 30 Minutes

the said document to the Zoning Officer (MPDC) for
review.
Prepare the Locational Clearance and have it signed 15 Minutes

by the MPDC and Mayor.
5 Claim the Locational Clearance on the date

specified in the Claim Slip.
Release Locational Clearance to the applicant. 1 Minute Planning
Assistant
END OF TRANSACTION
3 PROCESSING AND APPROVAL OF PRELIMINARY SUBDIVISION DEVELOPMENT PLAN (PSDP)/DEVELOPMENT PERMIT (DP)
MPDO
DURATION: 4 Days, 1 Hour and 3 Minutes (excluding action from the Sangguniang Bayan)
PERSON IN FORM/
1 Proceed to Zoning In-Charge, inquire and get

Application Form.
5 Minutes Planning
Assistant
1. Application Form

the requirements.
20 Minutes Planning
Assistant
3 Proceed to the Treasury Office for payment. Issue Official Receipt. 1 Minute RCC III As provided under the
Municipal Tax Code
4 Present Official Receipt to the Zoning In-Charge. Receive the O.R. and issue Claim Slip.
Conduct site inspection and evaluate as to
1 Minute
1 Day
Planning
Assistant
conformance with the Zoning Ordinance (for PSDP)/
Design Standards (for DP).
Prepare Inspection and Evaluation Report, forward 20 Minutes
the said document to the Municipal Technical
Committee to Process and Review Application for
Subdivision Plan (MTCPRASP).
Review and issue Resolution (for PSDP Application) 3 Days MTCPRASP
and forward said documents to the Sangguniang
Bayan (SB) for approval.
Approve PSD through a resolution and forward the Maximum of two (2) Sangguniang
same to the Zoning Office. Committee Hearings Bayan
Prepare PSDP/DP and have it signed by the Mayor 15 Minutes Planning
and MPDC. Assistant
5 Claim the PSDP/PD on the date specified in the

Claim Slip.
Release the PSDP/DP to the applicant. 1 Minute Planning
Assistant
END OF TRANSACTION
MUNICIPAL
ACCOUNTING OFFICE
ISSUANCE OF CERTIFICATION 92

1 ISSUANCE OF CERTIFICATION (AS TO NET TAKE HOME PAY, CERTIFICATION OF PREMIUM PAYMENT)
IMPLEMENTING OFFICE: MUNICIPAL ACCOUNTING OFFICE
MAO
1. Employees of LGU Santa Cruz
PERSON IN
1 Ask for Order of Payment. Interview the client and issue Order of Payment. 8 Minutes Fiscal
Examiner I
For Net Take Home Pay:
1. Latest Payslip (three
Verify the applicants record and prepare the months)
Certification.
For Premium Payment:
1. Official Receipt

certification to be released.
Record the O.R. Number and have the certification
signed by the authorized personnel.
5 Minutes Fiscal
Examiner I
Release the certification.
END OF TRANSACTION
MUNICIPAL ACCOUNTING OFFICE
MUNICIPAL
BUDGET OFFICE
PROCESSING OF OBLIGATION REQUEST 94
REVIEW OF BARANGAY ANNUAL/SUPPLEMENTAL BUDGETS 95

1 PROCESSING OF OBLIGATION REQUEST
IMPLEMENTING OFFICE: MUNICIPAL BUDGET OFFICE
MBO
1. Claimant/Office
DURATION: 8 Minutes
PERSON IN
1 Submit Obligation Request. Receive the Obligation Request duly signed by the
Department Head/Authorized Representative who
Aide
No Fees Required 1. Obligation Request
has direct control and supervision over the

appropriations.
Verify as to the existence of appropriations/ Administrative

allotment that has been legally made for the Aide
purpose.
Record/Enter in the Registry of Appropriations, Administrative

Allotment and Obligation (RAAO). Aide
Assign number for each Obligation Request. Administrative

Aide
Have Obligation Request signed/certified by MBO. Administrative

Aide
Retain one (1) copy and forward Obligation Request Administrative

with supporting documents to the Accounting Office Aide
duly acknowledged/received.
END OF TRANSACTION
MUNICIPAL BUDGET OFFICE
2 REVIEW OF BARANGAY ANNUAL/SUPPLEMENTAL BUDGETS
IMPLEMENTING OFFICE: MUNICIPAL BUDGET OFFICE
MBO
1. Office Clerk
DURATION: 8 Minutes
PERSON IN
1 Submit Barangay Annual/Supplemental Budget. Receive copy of the Annual Supplemental Budget
with complete budgetary requirements from
Aide
No Fees Required 1. Budget Form
Barangay Captain/Barangay Treasurer.
Verify if all budgetary requirements, statutory and Administrative

contractual obligations are provided in the budget. Aide
Make simple mathematical computations and

summing-up of the figures reflected in the budget. Administrative
Aide
Forward the budget to MBO with computations of all
budgetary requirements. Administrative
Aide
Prepare endorsement/letter to the Sangguniang Administrative

Bayan and have it signed. Aide
Forward the budget to the Sangguniang Bayan for Administrative

legislative review and/or appropriate action duly Aide
acknowledged/received by the SB Secretariat.
END OF TRANSACTION
MUNICIPAL BUDGET OFFICE
OFFICE OF THE
SECRETARY TO THE
SANGGUNIAN
ISSUANCE OF CERTIFIED COPY OF LEGISLATIVE DOCUMENTS 97

1 ISSUANCE OF CERTIFIED COPY OF LEGISLATIVE DOCUMENTS
IMPLEMENTING OFFICE: OFFICE OF THE SECRETARY TO THE SANGGUNIAN
SBO
1. Any office/individual who will request certified copies of legislative documents.
PERSON IN
1 Submit written request. Logbook entry. 6 Minutes Administrative

Officer
1. Written Request
If record is available, issue Order of Payment.
Photocopy/reproduce the requested document

release of the document.
Record the Official Receipt in the logbook. 3 Minutes Administrative
Officer
Search the requested document. 30 Minutes
Sign/certify and seal the document.
Release the requested document.
END OF TRANSACTION
OFFICE OF THE SECRETARY TO THE SANGGUNIAN
APPENDICES
MESSAGE FROM THE LOCAL CHIEF EXECUTIVE 99
EXECUTIVE ORDER NO. 005, S. 2009 100
FEEDBACK FORM 102
LOCATOR MAP 103
DIRECTORY 104
NO NOON BREAK RULE, ANTI-FIXER CAMPAIGN, 105
CONTACT CENTER NG BAYAN

MESSAGE
FROM THE AGENCY’S
LOCAL CHIEF EXECUTIVE
My sincere CONGRATULATIONS to the National Government thru
the Civil Service Commission for promulgating a laudable program
on Citizen’s Charter to both local and national government agencies.
It is indeed a necessary tool in making real the government’s
principle: “Public Office is a Public Trust.”
This Citizen’s Charter clearly defines not only the vision, mission,
basic principles for sound governance but also spells out the appropriate
rules, procedures and systems required in attaining a proper,
I encourage everyone, Officials and Employees, of this LGU of our
effective and efficient operation and administration of government.
beloved town, SANTA CRUZ, to support its implementation because it
With the onset of the Local Government Code of 1991, the LGUs, as will ensure a condition of life where there is preservation and enrichment
duly constituted by law and as clothed with three inherent powers of our culture, where there is health and safety, where the people
such as the police power, the power of eminent domain and the power enjoy the right to a balanced ecology, where people have great
of taxation, are mandated to perform twin functions; firstly, to serve as access to self-reliant scientific and technological capabilities, where
an instrumentality of the State in carrying out its governmental or public morals are improve, where there is economic prosperity, peace
political functions and secondly, to act as agency of the community in and order and where all constituents enjoy the comfort and convenience
administering its own local affairs and acting in its private capacity as of a healthy community life.
a business corporation.
In unity, let us give our very own Citizen’s Charter
With such fundamental roles, the LGUs with its local autonomy can a chance to be…
fully exercise its powers, authorities, responsibilities and resources in
the implementation of its Citizen’s Charter.
I believed that, with the process of a consultative and participatory
planning in the crafting of our citizen’s charter, it has the character HON. ATTY. JOEL RAY L. LOPEZ
of being doable and responsive towards promoting the general Municipal Mayor
welfare of our constituents.
APPENDIX
A 99
Republic of the Philippines
Province of Davao del Sur WHEREAS, the Civil Service Commission, in
MUNICIPALITY OF STA. CRUZ coordination of the Development Academy of the
Philippines, the Office of the Ombudsman and the
-o0o- Presidential Anti-Graft Commission, shall promulgate the
necessary rules and regulations within ninety days from the
effectivity of R.A.NO. 9485;
OFFICE OF THE MAYOR
WHEREAS, R.A. No. 9485, mandates that each
agency shall prepare an official document, a service
EXECUTIVE ORDER NO. 005 standard, or a pledge, that communicate, in simple terms,
information on the services provided by the government to
Series of 2009 its citizens, called CITIZEN’S CHARTER;
WHEREAS, a Citizen’s Charter shall be in the form

AN ORDER CREATING A TASK FORCE TO PREPARE of Information billboards, posted at the main entrance of
A CITIZEN’S CHARTER IN THE MUNICIPALITY OF offices or at the most conspicuous place, and published
STA. CRUZ, DAVAO DEL SUR AND DESIGNATION OF materials, written either in English, Filipino, or in the local
MEMBERS THEREOF. dialect;
WHEREAS, it is hereby declared the policy of the WHEREAS, R.A. 9485, mandates that each agency
State to promote integrity, accountability, proper shall constitute a Task Force to prepare a Citizen’s Charter.
management of public affairs and public property as well as
to establish effective practices aimed at the prevention of NOW, THEREFORE, I, JOEL RAY L. LOPEZ,
graft and corruption in government; Municipal Mayor of Sta. Cruz, Davao del Sur, by virtue of
the powers vested in me by law, do hereby Order:
WHEREAS, towards this end, the State shall
maintain honesty and responsibility among its public SECTION 1. CREATION. The Task Force to prepare a
officials and employees, and shall take appropriate Citizen’s Charter was created and composed of the
measures to promote transparency in each agency with following:
regard to the manner of transacting with the public, which
shall encompass a program for the adoption of simplified Chairman - Ms. ADELAIDA S. BADILLA
procedures that will reduce red tape and expedite Municipal Social Welfare and
transactions in government. Development Officer
WHEREAS, Republic Act No. 9485 was created to Co-Chairman - Mr. MARIO M. TIZON
improve efficiency in the delivery of government service to Municipal Civil Registrar
the public by reducing bureaucratic red tape, preventing
graft and corruption, and providing penalties thereof; Member - Dr. LOREMIE ANN M. LINDONG
Municipal Health Officer
APPENDIX
B-1 100
- Ms. FLORENCIA A. CABALUNA SECTION 3. EFFECTIVITY. This Order shall take
Municipal Treasurer effect immediately.
- Mr. ROBINSON B. PANUDA DONE this 2nd Day of February, 2009 at Santa
Municipal Accountant Cruz, Davao del Sur.
- Mr. JOSE A. MARTORILLAS

OIC-MAGRO
- Engr. AZUCENA M. BUQUIA

OIC-MEO
ATTY. JOEL RAY L. LOPEZ
- Engr. RAY R. SEALANA Municipal Mayor
Municipal Assessor
- Ms. AURORA S. HERBITO

Municipal Planning and
Development Coordinator
- Mr. MARCELINO A. BAUYA

Administrative Officer V
- Ms. ANITA S. LUMANOG

Administrative Officer V
- Mr. BENBENUTO L. CASPI JR.

Secretary to the Sanggunian
SECTION 2. FUNCTION. The Task Force has the

following functions:
1. prepare a citizen’s charter

2. conduct consultative formulation and
refinement of the provisions of the Charter
3. formally issue and release the Charter
4. monitor and periodically review its implementation.
APPENDIX
B-2 101
FEEDBACK FORM Control No.
(Pananaw o Puna)
Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions. Simply check th e corresponding box.
Ipaalam po ninyo sa amin kung paano namin kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo, o mungkahi. Mangy aring I-tsek lamang ang kahong naaayon.
COMPLIMENT COMPLAINT SUGGESTION

(Papuri) (Reklamo) (Mungkahi)
Person(s)/Unit/Office concerned or involved:

(Mga) tao/pangkat/tanggapan na may kinalaman sa papuri, reklamo, o mungkahi
Facts or Details Surrounding the Incident:

Kaganapan o detalying bumabalot sa pangyayari
(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Recommendation(s)/Suggestion(s)/Desired Action from our Office:

Rekomendasyon/Mungkahi/Nais na aksyon mula sa aming tanggapan
(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)
Name (OPTIONAL): Office/Agency:

Pangalan Tanggapan/Ahensya
Address:
Tirahan
Contact Number (if any): E-mail Address (if any):
Telepono
Signature: Date:
Lagda Petsa
APPENDIX
C 102
UPPER FLOORS GROUND FLOORS
BACK BUILDING FRONT BUILDING
1 MMO - Conference Room 13 Business Permit & Licensing Section
2 Municipal Mayor’s Office (MMO) 14 Municipal Accounting Office
3 Municipal Administrator’s Office 15 Office of the Municipal Accountant
4 MMO - Administrative Section 16 Bureau of Internal Revenues (BIR)
17 Municipal Treasury Office
18 Office of the Municipal Treasurer
BACK BUILDING
19 Housing & Homesite Regulation Office
20 Human Resource Management Section
21 Population Commission (POPCOM)
22 Municipal Agriculture Office (FITS)
23 Office for Senior Citizens Affair (OSCA)
24 Municipal Agriculture Office (Main)
25 ABC Hall/Gender & Development (GAD)
26 DILG/SKMF Office
27 Municipal Engineering Office
CITIZEN’S CHARTER/
FULL DISCLOSURE POLICY BOARD
THE FOLLOWING OFFICES/DEPARTMENTS ARE LOCATED

FRONT BUILDING MAIN ON SEPARATE BUILDINGS:
5 Municipal Trial Court (MTC) ENTRANCE OFFICE OF THE MUNICIPAL VICE-MAYOR
6 Court Room SANGGUNIANG BAYAN OFFICE
MUNICIPAL GENERAL SERVICES OFFICE
7 Municipal Legal Office MUNICIPAL HEALTH OFFICE
8
9
10
Bids & Awards Committee (BAC) Secretariat
Municipal Assessor’s Office
Office of the Planning & Dev’t. Coordinator
LOCATOR MAP
M U N I C I P A L H A L L
LOCAL ECONOMIC ENTERPRISE MANAGEMENT OFFICE
MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE
INVESTMENT PROMOTION (PAIC) & TOURISM OFFICE
11 Municipal Planning & Development Office LOCAL DISASTER RISK REDUCTION MANAGEMENT DIVISION
12 Municipal Budget Office
APPENDIX
D 103
LOCAL GOVERNMENT UNIT OF SANTA CRUZ
C. Godoy, St., Barangay Zone III, Santa Cruz, Davao del Sur, Philippines 8001
Official website: www.stacruz.gov.ph
OFFICE OF THE MUNICIPAL MAYOR OFFICE OF THE MUNICIPAL TREASURER

ADMINISTRATIVE SECTION ALEJANDRA A. MANTO, ICO-Municipal Treasurer
MARY GRACE A. BALINGAN, Administrative Officer V (082) 272-0660
(082) 272-0611
OFFICE OF THE MUNICIPAL BUDGET OFFICER
HUMAN RESOURCE MANAGEMENT SECTION RUFA T. MACROHON, Municipal Budget Officer
ANITA S. LUMANOG, Administrative Officer V (HRMO III) (082) 272-1039
(082) 272-0621
INVESTMENT PROMOTION AND TOURISM OFFICE OFFICE OF THE MUNICIPAL ASSESSOR
JULIUS R. PANER, Senior Tourism Operations Officer ENGR. RAY R. SEALANA, Municipal Assessor
(082) 272-0741 (082) 272-0875
0920-3136792/0920-8567991
paic_stacruz@yahoo.com OFFICE OF THE MUNICIPAL CIVIL REGISTRAR
MARIO M. TIZON, Municipal Civil Registrar
OFFICE OF THE SANGGUNIANG BAYAN (082) 272-0498
ELSA L. VILLAFLOR, Acting Secretary to the Sanggunian RADIO COMMUNICATION
(082) 272-0611 OFFICE OF THE MUNICIPAL AGRICULTURIST Frequency: 147.075 MHz
sbo_secretariat@yahoo.com JOSE A. MARTORILLAS, Municipal Agriculturist Call Sign: SAINT CARTER
(082) 272-0036
OFFICE OF THE MUNICIPAL ENGINEER EMERGENCY CONTACTS
ENGR. AZUCENA M. BUQUIA, Municipal Engineer OFFICE OF THE MUNICIPAL ACCOUNTANT LDRRM: 0920-7365245
(082) 272-0176 ROBINSON B. PANUDA CPA, Municipal Accountant RESCUE: 0907-3903352
(082) 272-1979 rzbirondo@yahoo.com
OFFICE OF THE MUNIPAL PLANNING AND
DEVELOPMENT COORDINATOR OFFICE OF THE GENERAL SERVICES OFFICER PNP HOTLINE
AURORA S. HERBITO, MPD Coordinator REMEDIOS E. JULIAN, Municipal General Services Officer (082) 515-3051
(082) 272-0176 (082) 272-0081 stacruzmps@yahoo.com
APPENDIX
E 104
NO NOON BREAK RULE ANTI-FIXER CAMPAIGN
CONTACT CENTER NG BAYAN
APPENDIX
F 105
MUNICIPALITY OF SANTA CRUZ
C. Godoy St., Brgy. Zone III, Santa Cruz, Davao del Sur
P h i l i p p i n es , 8 0 0 1 www.stacruz.gov.ph

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REPUBLIC OF THE PHILIPPINES | PROVINCE OF DAVAO DEL SUR

LOCAL GOVERNMENT UNIT OF SANTA CRUZ

Pursuant to Republic Act (R.A.) No. 9485

“To improve efficiency in the delivery of Government Service to the Public.”

S ervice with a smile.

T ransparency in all public transactions.

A ttentiveness in addressing client’s needs

C ourtesy and commitment to excellence

R apid response to inquiries, compliments,

U nbiased accommodation of clients

Z ero wastage of resources.

HOW HAVE WE SERVED YOU ?

Accomplish our Feedback Form available in the

Approach our Officer of the Day at the Public

Your Compliments, Complaints or

Thank You Very Much!

I. LIST OF FRONTLINE SERVICES 1

II. STEPS ON AVAILING THE SERVICES

LGU SANTA CRUZ CITIZEN’S CHARTER 1

6. DROPPING OF FRANCHISE P 100.00 1. Previous Franchise 25 Minutes Licensing Officer

LIST OF FRONTLINE SERVICES 2

TYPE OF FRONTLINE SERVICE FEES FORMS/REQUIREMENTS PROCESSING TIME PERSON(S) IN CHARGE

7. RETIREMENT OF BUSINESS PERMIT P 50.00 1. Application Form 20 Minutes Licensing Officer

LIST OF FRONTLINE SERVICES 3

2. MEAT INSPECTION ANTE MORTEM 1. Barangay Certification 42 Minutes Meat Inspector

LIST OF FRONTLINE SERVICES 4

6. LEGITIMATION P 200.00 1. Affidavit of Legitimation 30 Minutes Municipal Civil Registrar

TYPE OF FRONTLINE SERVICE FEES FORMS/REQUIREMENTS PROCESSING TIME PERSON(S) IN CHARGE

For RA 10172 If correction involves surname:

If correction involves middle name:

LIST OF FRONTLINE SERVICES 6

For all other cases:

LIST OF FRONTLINE SERVICES 7

TYPE OF FRONTLINE SERVICE FEES FORMS/REQUIREMENTS PROCESSING TIME PERSON(S) IN CHARGE

LIST OF FRONTLINE SERVICES 8

7. TOOTH EXTRACTION P 50.00 per Tooth -- 35 Minutes Dentist/ Dental Aide

LIST OF FRONTLINE SERVICES 9

For every P 1,000.00 of

For every P 5,000.00 OF

LIST OF FRONTLINE SERVICES 10

LIST OF FRONTLINE SERVICES 11

P 50.00 1. Request Form/Checklist 30 Minutes Assessment Clerk

LIST OF FRONTLINE SERVICES 12

4. ANTI - RABIES VACCINATION P 50.00 /Dog -- 10 Minutes Livestock Technician

LIST OF FRONTLINE SERVICES 13

LIST OF FRONTLINE SERVICES 14

LIST OF FRONTLINE SERVICES 15

LIST OF FRONTLINE SERVICES 16

LIST OF FRONTLINE SERVICES 17

LGU SANTA CRUZ CITIZEN’S CHARTER 18

HOW TO AVAIL THE SERVICE:

3 Present Official Receipt to the Clerk and wait for

HOW TO AVAIL THE SERVICE:

2 Proceed to the Treasury Office and pay at

Issue and release the Certification. 1 Minute HRM Officer

DURATION: 40 Minutes (excluding action of the MHO and BFP)

HOW TO AVAIL THE SERVICE:

1 Proceed to the Business Permit and Licensing

DURATION: 30 minutes (excluding action of the Sangguniang Bayan and MMO)

HOW TO AVAIL THE SERVICE: