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    Lesson 1 2 Introduction To The Tour Guiding

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    mashi
    This document provides information on the role and responsibilities of a tourist guide. It discusses the main job duties of a tourist guide which include escorting visitors and interpreting cultural sites. It outlines the necessary qualities like honesty, communication skills, and proper dress. Guidelines for tourist guides are also presented, such as avoiding negative judgments and recommending establishments of good reputation. The document also covers best practices for structuring commentary, planning tours, answering questions from visitors, and dealing with emergencies.

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    Lesson 1 2 Introduction To The Tour Guiding

    Uploaded by

    mashi
    84 views35 pages
    This document provides information on the role and responsibilities of a tourist guide. It discusses the main job duties of a tourist guide which include escorting visitors and interpreting cultural sites. It outlines the necessary qualities like honesty, communication skills, and proper dress. Guidelines for tourist guides are also presented, such as avoiding negative judgments and recommending establishments of good reputation. The document also covers best practices for structuring commentary, planning tours, answering questions from visitors, and dealing with emergencies.

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    Lesson 1 2 Introduction to the tour guiding

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    This document provides information on the role and responsibilities of a tourist guide. It discusses the main job duties of a tourist guide which include escorting visitors and interpreting cultural sites. It outlines the necessary qualities like honesty, communication skills, and proper dress. Guidelines for tourist guides are also presented, such as avoiding negative judgments and recommending establishments of good reputation. The document also covers best practices for structuring commentary, planning tours, answering questions from visitors, and dealing with emergencies.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    84 views35 pages

    Lesson 1 2 Introduction To The Tour Guiding

    Uploaded by

    mashi
    This document provides information on the role and responsibilities of a tourist guide. It discusses the main job duties of a tourist guide which include escorting visitors and interpreting cultural sites. It outlines the necessary qualities like honesty, communication skills, and proper dress. Guidelines for tourist guides are also presented, such as avoiding negative judgments and recommending establishments of good reputation. The document also covers best practices for structuring commentary, planning tours, answering questions from visitors, and dealing with emergencies.

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    Lesson 1 and 2

    Tour Guiding and Package Design


    THE TOURIST GUIDE PROFESSION

    The tourist guide’s main job is to escort groups or


    individual visitors from abroad, or from the guides own
    country, around the sites, monuments, and museums of a
    region or city, interpreting inspiringly and entertaining in
    the visitor’s own language, the cultural and natural
    heritage and environment.
    There are several kinds of tourist
    guides

    A local tourist guide


    A national tourist guide
    A general tourist guide
    A specialist tourist guide
    THE NECESSARY QUALITIES OF THE
    TOURIST GUIDE
    The tourist guide is unlike any other job, it is far more
    than a person who just informs, introduces, impart
    knowledge, guides and gives advice during visits. For the
    majority of foreign visitors, the tourist guide is the
    person, native to that country, with which they have the
    most contact.
    THE NECESSARY QUALITIES OF THE
    TOURIST GUIDE
    Moral Qualities: honesty, modesty, pride, genuineness
    and sense of humor, dignity and trustworthiness.
    • Intellectual Qualities: interest in information and
    cultural matters.
    • Professional Qualities: Planning, Organizing,
    coordinating, ability to communicate and direct with ease.
    THE NECESSARY QUALITIES OF THE
    TOURIST GUIDE
    Physical Appearance:
    Proper dress is essential. It is best for the tourist guide
    to dress in a discreet manner, neat, clean and tidy. In
    general the clothes of a tourist guide should be
    appropriate for the tour itinerary, which she/he is guiding.
    The visitors’ first impression of the guide is important in
    establishing her/his role as a leader.
    THE NECESSARY QUALITIES OF THE
    TOURIST GUIDE

    Pleasant and Lively Character:


    The tourist should have: a lively character, capable of
    creating gaiety and cheerfulness, an agreeable personality,
    a respectful manner, a sense of humor.
    TOURIST GUIDE’S CODE OF
    CONDUCT
    1. Remember that your behavior contributes to the country’s
    image.
    2. Be tidy, well dressed
    3. Show good manners and avoid nervousness, no matter what
    unexpected events occur. DON’T PANIC; KEEP COOL, CALM
    AND COLLECTED.
    4. Maintain a sense of humor in all situations.
    5. Do not allow your conduct with clients to be over familiar.
    TOURIST GUIDE’S CODE OF
    CONDUCT
    1. Obey the laws, regulations, customs and traditions of your
    country and encourage your clients to do the same.
    2. Avoid making negative judgments about other countries, their
    beliefs, customs, politics and refrain from discussing
    controversial subjects.
    3. Make sure that equal attention is given to all clients
    4. and not only to young, wealthy or attractive persons.
    TOURIST GUIDE’S CODE OF
    CONDUCT
    1. Answer questions with care, honesty and politeness.
    2. Admit your ignorance rather than give misleading information
    or lying.
    3. Avoid recommending people or places of doubtful reputation.
    4. Avoid discussing your personal problems with clients.
    5. Avoid accompanying tourists to restricted areas and places of
    which respectable people disapprove.
    6. Never ask for gifts or tips.
    STRUCTURE OF A COMMENTARY

    How Does a Tourist Guide structure a


    Commentary?
    STRUCTURE OF A COMMENTARY

    STRUCTURE: How to pull it together.

    Link ideas and associations:


    1. With homeland.
    2. Tropical matters.
    3. Current events.
    STRUCTURE OF A COMMENTARY

    Establish threads:

    1. Refer back to what they have seen, what you have


    said.
    2. Plant seeds ahead and harvest; prepare them for later
    sights and experiences.
    STRUCTURE OF A COMMENTARY

    Tell people:
    1. What they are looking at.
    2. What they have seen.
    3. What they will see.
    STRUCTURE OF A COMMENTARY

    Repeat and remind tourists of things they have seen


    earlier in the tour.
    Do not overload them with facts.

    KEEP IT SHORT AND SIMPLE


    ANALYSIS OF A GOOD
    COMMENTARY
    For a commentary to be an effective one you need to know the following thing in
    advance.
    • Details about your Audience
    • 1. Nationality.
    • 2. Age/Socio-economic group.
    • 3. Special interests.
    • 4. Where has the tour been?
    • 5. Where is the tour going?
    • 6. How long is this visit?
    • 7. Any previous visit?
    • This information is obtained from the tour operator and
    • from the visitors themselves.
    What do Visitors expect from their
    Tourist Guide?
    Information & Entertainment:
    Information and entertainment are of equal importance.
    They also expect you:

    1. To fulfill their itinerary


    2. To provide practical information, i.e. shops, postcards/stamps,
    banks, toilet facilities, etc.
    3. To care for them during their tour and make it trouble – free.
    What are the aims of a Tourist
    Guide?
    As guides we also have other objectives. These are:

    1. To promote our country, our province or island.


    2. To involve the visitor.
    3. To inspire confidence.
    4. To be a credit to the tour operator who employs us (or to
    ourselves, if self-employed).
    BALANCING AND PLANNING A
    COMMENTARY

    How can the Tourist Guide create a Balanced


    Commentary?

    We have already said that the visitor expects to be informed and


    entertained. To make sure that our commentary is both of these
    we should make it:
    Informative:
    • Factual.
    • Accurate.
    • Simple.
    • Concise.
    • Structured.
    • Relevant both to the people and the route.
    • Varied by including history, “today people” news, architecture,
    natural history, geography and geology, etc.
    • Cross-reference to their own homeland.
    Entertaining:

    • Include anecdotes (very short interesting and amusing true


    stories about people and places)
    • Be humorous.
    • Be cheerful.
    Planning a Specific Commentary

    A tourist guide should prepare in advance if a tour is to run


    smoothly.
    The following information is
    required before setting off
    Checklist:

    1. Your itinerary.
    2. Timing and route.
    3. Current and events.
    4. Payment vouchers or method of payment.
    DELIVERY OF A COMMENTARY
    In order to establish a good atmosphere, the tourist guide needs
    to establish a RAPPORT. By this we mean:

    • Hitting it off with the visitor.


    • Establishing friendly contact and the feeling of liking each other.
    • Being on the same wavelength.
    • Understanding how they feel.
    • Being accepted by the group as their leader.
    VOICE AND VOCABULARY

    • Voice
    • Vocabulary
    DEALING WITH QUESTIONS

    • How to Answer Questions


    • Show you are pleased to be asked a question.
    • Listen carefully to the question and let the speaker finish.
    • REPEAT the question so that everyone can hear it.
    VISUAL AIDS

    A tourist guides’ “visual aid” is the real world, the object/area,


    which he or she is showing and explaining to the tourist. In
    addition to describing points of interest accurately and briefly,
    visitors need to be informed precisely where they should look to
    see these interesting things.
    THE TOURIST GUIDE’S ITINERARY

    • An itinerary is a scheme or outline of a journey listing the


    attractions to be seen on the way.
    • Before preparing his commentary, the tourist guide must find
    out the points of interest along the itinerary of the tour.
    • This is called the tourist guide’s itinerary.
    SPECIFIC TASKS OF THE TOURIST
    GUIDE
    • Among the tasks the tourist guide has to perform are
    • some, which will always be part of his job, such as the
    • presentation of:
    • a city tour.
    • a museum tour.
    • a tour of the countryside.
    • a special site visit.
    GENERAL ORGANISATION

    1. Before the Tour


    2. Picking up Participants (from Hotel)
    3. Picking up Participants (from fixed starting point)
    4. Dropping off Participants on completion of tour
    PRESENTATION OF A MUSEUM/
    (OR CULTURAL CENTRE) TOUR
    In the past, collections of fine and costly objects were restricted
    to a few, very wealthy individuals.

    Now countries, which are proud of their heritage and culture,


    wish to preserve and retain their works of art and make them
    accessible to all.
    PRESENTATION OF A COUNTRY
    TOUR

    The expression “countryside tour” is used to mean a tour


    made by individual or group travelers, accompanied by a
    tourist guide, to an area consisting of open spaces
    characterized by villages scattered among green fields,
    gardens, plantations, fruit farms or dense forests.
    EMERGENCY PROCEDURES

    In case of a flat tyre, or any other minor breakdown,


    which will stop the tour vehicle for some time, the
    tourist guide should, very politely, ask his participants
    to be patient and make every effort to distract them
    from the delay.
    SECONDARY TASKS OF THE
    TOURIST GUIDE
    Among the tasks the tourist guide has to perform, there are
    some, which are considered secondary.

    These secondary tasks are not concerned with the commentary


    or actual presentation:
    Thank you

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