Sinaya ABM Issue
Sinaya ABM Issue
Sinaya ABM Issue
on Binahiga’s Packaging” 1
According to the 2019 MSME Statistics, 1,000,506 business enterprises are recorded
to be operating in the country (Philippine Statistics Authority, 2019), with 995,745 (99.5%)
falling under the Micro, Small and Medium Enterprises (MSME) category. This figure then
profitability.
Trade and Industry, 2019), the products of other enterprises are threats to others.
However, this threat can be converted into an opportunity by offering the chance to push
and develop oneself. As stated by Chan (2017), the elements of competitive analysis,
enterprises’ competitors can help determine their revenue and profitability prospects.
Since the goal of business enterprises is to satisfy customers, it is vital to know the factors
determined by the customer's desire for the quality and price of products. When the price
is high, consumers perceive that the quality of the product is also high, while concerning
price discounts, consumers perceive that more highly discounted products are of lower
quality. As mentioned by Lee and Chen-Yu (2018), the price discount is a very prevalent
Since the price can be used as a resource to increase both profit and customer
satisfaction, the researcher, SEAty Co., assessed the customer satisfaction of the students
before and after putting the price discount label. SEAty Co. is a manufacturing start-up
enterprise that offers Binahiga, a convenient meal snack primarily featuring galunggong
incorporated with different flavors. In the latter part of the research, results produced data
revealing the effectiveness of a price discount label as a marketing strategy that has the
of the problems (SOPs) as the backbone of the research process. In this study, there were four
SOPs of quantitative and qualitative aspects. First RQs were about SHS’ perception towards
Binahiga, the second was about the level of customer satisfaction towards Binahiga, the third
focused on the attractiveness of a price discount label, and the last was a mixed-method
question that determines the significant difference yielded from the data.
METHODOLOGY
quantitative and qualitative data through a pre-test, intervention, and post-test. The pre-test
and post-test highlight customer satisfaction, the dependent variable, while the independent
variable, the price discount label, serves as the study's intervention. Consequently, the
sampling design for data collection is simple random sampling. In this sampling, each person
in the population has an equal chance of being selected (Thomas, 2020). Research
instruments used in the study were a pre-test and post-test survey, as well as an interview
questionnaire formatted in Google Forms. In this regard, the avenue of the data collection
was online through Google Forms. Accordingly, the study population for its quantitative and
qualitative aspects is senior high school students. The sample size of the quantitative survey,
both pre-test, and post-test, were 40 randomly selected students, among which 15 were
randomly chosen to be key informants of the subsequent interview questions. With this data
collection, the quantitative results are explored in more depth through a qualitative follow-up
within the same sample (Creswell, 2014). The data analysis conducted in the study
for collecting quantitative data were measures of central tendency focused on the mean
(SOP#2 and SOP#3) and paired t-test using SPSS (SOP#4); while the qualitative data
were analyzed using the Glaserian coding process (SOP#1 and SOP#4).
This chapter presents data collected in tabular form, supported with corresponding
Majority of the data gathered regarding the respondents’ emotional approach to the
overall appearance of Binahiga is its quality of “visually appealing” that makes it look
“appetizing.” These responses were equally generated from both pre-discount and
post-discount. Moreover, in the aspect of quality, most respondents yielded the words
“eco-friendly” and “sustainable packaging” as the first words that came to their mind. In
addition, five of the respondents also mentioned “Filipino culture” and “familiarity,” stating
that the packaging reminds them of local Filipino food packaging. To summarize the
respondent stated:
“It’s eco-friendly and somehow represents (again) the culture and native delicacies
of Filipinos. Although some already use this kind of packaging for turon, bibingka,
puto-bumbong, etc., it still serves its purpose while also saving the environment.”
When it comes to Binahiga’s pre-discount price, eight (8) of the fifteen (15)
respondents’ thought experience was that of “affordability,” while four (4) other agreed that
the price is “fair.” On the contrary, one (1) respondent stated that it could be better
if Binahiga is sold at a lower price given its small serving and biodegradable banana leaf
packaging. Another thought expressed was that it would be more preferred if Binahiga is sold
“Considering my limited student budget, I would not be tempted to buy this product
on a regular basis, probably only on the days I’m willing to splurge a bit, especially
her research that “Most shoppers (63 percent) are doing a quick Google search to find out if
they can find a better price for the products, they’re interested in to optimize their spending”.
In the end, Loria (2019) concluded that “it’s clear that shoppers are looking for the most
On the other hand, nothing has changed in the post-discount thought experience of
the respondents on Binahiga’s price. The same “affordable”, “fair”, “better sold in two” codes
were generated. However, there were a few additional codes generated such as “satisfied”
and “fulfilled”. Overall, the majority of the respondents agreed that the wholeness of
Upon implementation of the price discount, two (2) of the fifteen (15) respondents
stated that the price discount is not quite appealing and that the original price is more
preferred, respectively. On the contrary, thirteen (13) of the fifteen (15) respondents were
“attracted” more to purchasing Binahiga with the price discount imposed. As a post
“With the discounted price, I think the quality and features of the product exceed the
On the other hand, although the majority’s perception of Binahiga’s quality and
features were positively moved after implementing a price discount, one (1) respondent
asserted that the price discount wasn’t a factor for the overall quality and features of
(1) respondent’s opinion on the same matter is the “limited features” of Binahiga.
Table 1 shows the result of the respondents’ level of satisfaction with Binahiga, given
the product’s various features, before the implementation of the price discount.
All eleven (11) statements, each targeting a different feature of Binahiga, yielded
a mean equivalent to “very good,” which is the highest among the ranges’ corresponding
verbal interpretations. These findings imply that the respondents are highly satisfied with
serving size, and overall quality. Among these, the feature with the highest mean (3.83) of
customer satisfaction is the benefits and nutrients derived from Binahiga. This is upon
presenting Binahiga’s health benefits, such as containing high-quality protein, iodine, Vitamin
D, and Omega-3 fatty acids from its fish component. According to Wiley (2019), healthy
eating has become mainstream, with most consumers expecting foods and beverages that
meet increasingly nuanced attributes of health and wellness, ethics, and sustainability. This
explains why customers were satisfied most with Binahiga’s health benefits. On the contrary,
the statement from the research instrument, ‘I am satisfied with the three flavors (Spicy GG,
Cheesy GG, and Honey GG) of Binahiga,’ has the lowest value mean (3.45) among the
survey questionnaire. This could mean that senior high school students are looking for
Table 2.
I am satisfied with the three flavors (Spicy GG, Cheesy 3.59 Very Good
GG and Honey GG) of Binahiga.
I am satisfied with the benefits and nutrients I can 3.88 Very Good
receive from Binahiga
Table 2 shows the result of the respondents’ level of satisfaction with Binahiga, given
the product’s various features, after the implementation of the price discount. The overall
mean is 3.77, with the verbal interpretation of “very good.” This finding reveals that the
respondents are highly satisfied with Binahiga. Among the yielded mean values, the
statement about the respondents’ willingness to purchase and support SEAty Co.’s Binahiga,
considering its features, quality, and price, has the highest (3.93) mean. The statement
was more on the overall satisfaction of the respondents on Binahiga. The specific features
having the highest mean (3.88) are Binahiga’s health benefits and shelf life. According to a
study conducted by Ares and Gambaro (2008), “Ninety-five and seventy-nine percent of
the consumers stated that they read shelf-life information at purchase and consumption
stage, respectively, which suggests the importance of proper shelf-life labeling.” On the other
hand, 3.59 is the lowest mean value among the rest, with the corresponding statement, ‘I am
satisfied with the three flavors (Spicy GG, Cheesy GG, and Honey GG) of Binahiga.’. Roberts
(2020) stated that flavor is a measurable reason for higher price points. When flavors are
highly differentiated, this allows for price points that create consumer value and exceed the
competition. Then, it may be assumed that the respondents are looking for more options
The yielded overall mean of the post-test did not quite make a difference from the
pre-test’s–3.65 has little difference from 3.77. This suggests that with or without the
price discount label, consumers are almost equally satisfied with Binahiga as a meal snack.
Binahiga looked better to buy with a price discount label. 3.39 Very Good
Binahiga did not look better with a price discount label 3.2 Good
for me to purchase it.
I am highly attracted upon seeing Binahiga with a “14% 3.27 Very Good
Discount” label.
I am attracted enough to buy Binahiga given the price 3.37 Very Good
discount label of 14%.
Given the 14% price discount label of Binahiga above its 3.76 Very Good
environmentally friendly packaging, I am willing to
purchase it as a meal snack, should its price is within my
budget.
Table 3 presents the respondents’ comparative attraction towards Binahiga with and
without price discount label. The pool of statements evaluated in this section serves as a
to Binahiga with the price discount label. The willingness of the market to purchase Binahiga
has increased with the price discount label factor. This is consistent with the related studies of
Lee and Chen-Yu (2018), stating that “positive affect increased as price discounts increased;
price discounts apparently cause consumers to have positive feelings, such as happiness,
pleasure, contentment, and excitement.” More particularly, the table shows the survey
question: “Given the 14% price discount label of Binahiga above its environmentally-friendly
packaging. I am willing to purchase it as a meal snack, should its price is within my budget”
has the highest mean of 3.76 (interpretation - Very Good) within all the questions
regarding respondents’ comparative attraction towards Binahiga with and without price
discount label. Thus, given Binahiga's fourteen percent discount (14%) and
Binahigaas as their meal snack if the product is within their budget. Homburg et al. (2010)
believe that one’s behavior towards spending on eating is dependent on his or her income
(or allowance, in this case), thereby aligning a consumer’s purchase behavior with
budgeting expenses. Also, given the fact that the income of every consumer varies,
enterprises should be familiar with and consider their target market budget range to have
successful and profitable operations. Going back to the data above, it can be seen that the
survey question that represents: “Binahiga's price discount label attracted me better than the
Binahiga with the original price.” has the lowest value of mean (3.10 or simple 3.1;
interpretation - Good) among the rest. This could mean that Senior High School Students
agreed that Binahiga with a price discount label is preferred rather than the Binahiga with the
original price. A price discount is a very prevalent marketing strategy to attract consumers by
Test of Significant Difference between Customer Satisfaction Before and After Implementing
Pre-Test 3.6462
-0.061 -2.913 0.006 Significant
Post-Test 3.7072
Table 4 shows the results of the test of the difference between customer satisfaction
The presence of a price discount label revealed a significant difference in the level of
customer satisfaction, particularly when it was withdrawn from and placed upon Binahiga’s
packaging. This is given evidenced by the mean difference of -0.061, which is acquired by
subtracting the given means of the pre-test and post-test. Moreover, this number entails that
having a price discount label on Binahiga during the post-test received different reception
from the respondents compared to the pre-test, in which the price discount label was
non-existent. Further, the probability value of 0.006 is less than 0.05 and within the
acceptance curve; thus, the null hypothesis associated with this difference is rejected.
The results mentioned above are supported by the statements made by the
respondents from the interview, in which they were asked about their reaction to Binahiga,
with and without a price discount label. Twelve (12) out of fifteen interviewed
respondents mentioned that they are “pleased” and “attracted to the product’s price
discount.” Moreover, several of these respondents described how they were already content
with the original price of Binahiga, and some deemed the product “expensive” because of
some of its features such as its size and, more importantly, its price. However, they explained
how these prior notions “shifted” as they came across the price discount label on Binahiga.
“I was already happy with the original price label as I could already see the product
[was] very worth it, but with the discounted price I have been more enticed exponentially, as
the product would be more inclusive and more people would be able to afford it.”
Meanwhile, three (3) out of fifteen respondents prefer and are inclined to the original
price of Binahiga even after witnessing the price discount label, because it seemed more
“pleasant” than the discounted price and discount did not meet their expectations for the
product.
Multiple authors explained that price discounts are significant in attaining positive
customer satisfaction. Miksen (2019) and Roque (2021) denote that implementing a
discount pricing strategy boosts customer attraction towards a product and allows them to
save money by lowering their financial risks. Moreover, Santini et al. (2015) stated that
Apart from this, thirteen (13) interviewed respondents were asked regarding the
elements of Binahiga that they found interesting as a whole, as well as features that they
might have found off-putting. Their statements are conducive to explaining how their
perception as customers affects the impact of the price discount label on the value of
Binahiga. All thirteen (13) respondents are satisfied with the overall features and benefits of
Binahiga, including its packaging, appearance, and quality, which the following response
highlights:
“I am satisfied with all the elements of the product, especially the sustainable
packaging and nutritious benefits. It really sets it apart from other products.”
that they are not attracted to, such as having a “small portion size”, as well as ingredients and
between customer satisfaction and promotional pricing strategies such as discount pricing.
In which products, having price discount labels and originated through corporate social
Conclusion
The study sought to identify the customer satisfaction of Senior High School students
before and after putting a price discount label on the product Binahiga. Based on the
qualitative and quantitative results and findings of the study, the following conclusions are
formulated:
2. Most respondents acknowledged that Binahiga's content and functionality are fair
3. After knowing about the features, quality, and price of Binahiga, the respondents
4. The results based on the overall mean upon paired t-test yielded an interpretation
that there is a significant difference in the customer satisfaction between the pre-test
With the results and findings of the study, it is identified that there is a difference in
customer satisfaction before and after putting the price discount label. Moreover, with the
packaging, and flavors; for instance, whether with Binahiga’s food components,
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a95e1f88d2f66a1oyt00000000000000009bb29231ffff000000000000
000000000000000060af1adb00ddc2552108d98f05daab2000adf9fefe6065bf6180e934
86ded8430e46d384f52e8ab26
003d2dbad9a68c73d08ae11ebbd0a28000773f9bb96387927fe273a72f81f3ee276687757
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hy
The completion of this research could not have been successful without the
Azer Anne M. Alvarez, Guil Ayessa C. Bagsit, Marichelle Anne M. Dimaano, Josiah Keil S.
Dinglasan, Jhon Aerol E. Latina, Lorelyn U. Lipa, Angeli Kathryn E. Mallare, Kathyreen E. Mendoza,
Michaella G. Pangilinan, Joyce D. Peña, Max Alessandra B. Perez, Zyrene S. Perez, Anne Cheska
The group would like to express their indebtedness to Ms. Jean Mendoza for her
continued support and assistance in the whole process of the research. Her passion for
Science in Accountancy.
Jean A. Mendoza
De La Salle Lipa, Lipa City
economy. It features the use of a specific nutritional value as the main selling point of a
particular product and choosing the right audience or stakeholders to show it (Higuera,
corporations are Nestle’s Milo’s “Beat Energy Gap,” Del Monte’s Pineapple Juice’s “Counters
Cholesterol,” and Mead Johnson Nutrition’s Lactum’s “BIBO: Brain, Immunity, and Bones.” One
primary goal of marketing is improving the customer buying attitude, which is the intent to
purchase, affected by many distinct factors and can be defined by consumer involvement
or behavior. In this study, the main factor would include health problems and consciousness,
achieve innovation in health with their products and, eventually, the community. The social
enterprise’s selling point is that its weight-loss-friendly product also has more nutritional
From the data of over 30,000 consumers spread across 60 nations, Nielsen Global
Health and Wellness Survey (2015) stated that Generation Z is the most health-centered age
group, takes a holistic view of health, emphasizing physical fitness, healthy eating, and
mental well-being. Seventy-one percent (71%) of them are already saving for their future, with
41% willing to increase expenses to get natural consumption (p. 15). With sales of healthy food
variants, overindulgent ones increasing (p. 17) and 75% of people on weight-loss
changes their diets over other methods (p. 5), there is evidence that over the past years,
people, especially the youth, have been more health-conscious about the food they eat and
how it affects their well-being. Locally, Manila Standard Lifestyle (2020) states that even
before the COVID-19 pandemic, Amway Philippines’ survey showed an increase in consumer
want for healthier diet options, which increased more with the imposing of quarantine and
virus threat.
people who are experiencing health problems or want to improve their well-being and
lifestyle. The same problem is posed and the same solution with nutritional marketing. With
the Filipino youth currently at their highest point of health consciousness following many
years, the effects of nutritional marketing on the customer buying attitude may yield several
The study is a mixed-method research study that uses a convergent parallel design.
comprehensively. The researchers compared and related both data gathered in the
qualitative and quantitative phases of the study to help in the overall interpretation.
Moreover, it helps the researchers enhance the evaluation by ensuring that the strengths of
another balance the limits of one form of data. Through these, the researchers gained a
deeper understanding of the customer attitude in response to the nutritional marketing of the
SHS students. Additionally, the researchers aimed to find new and old perspectives about and
effects of nutritional marketing, their relevance and size, and how an increase of one variable
can lead to more of a particular effect. It also sought to find the correct balance of nutritional
marketing tactics that provide the desirable effects through examining customer perception.
health perceptions of both vice and virtue products. However, possible negative
consequences can affect different types' differences (p. 2). If positive results arise,
nutritional marketing can improve upon the existing marketing strategy of the social
enterprise or other manufacturers; hence, increasing sales, brand awareness, and other
aspects affected by customer buying attitude. If negative or insignificant results are obtained,
future researchers may look at what factors the study did wrong and improve upon it or look
In brief, this study aimed to analyze and investigate the effects of nutritional marketing
on the target respondents’ buying attitude toward a product. Additionally, the respondents’
considered. These two objectives were used to explain one another to deepen the
METHODOLOGY
qualitative and quantitative data analysis. The respondents of the study are SHS students.
Due to the ongoing COVID-19 Pandemic restrictions, the researchers employed convenience
sampling as the sampling method for both quantitative and qualitative data. For the
via Google Forms and statistically treated with IBM® SPSS® Statistics using simple linear
regression. Ten (10) respondents were interviewed via Google Meet for the qualitative data,
and their responses were transcribed and coded using the Glaserian Grounded Theory
Method (Biaggi & Wa-Mbaleka, 2018). Both types of data were first analyzed separately, then
This chapter presents data collected in tabular form, supported with corresponding
After interviewing the ten (10) respondents, the researchers used the Glaserian coding
of the grounded theory method to arrive at a main theoretical code to answer SOP1.
Below are the open, selective, and theoretical codes derived from the responses:
Frequency of the
Open Codes Selective Codes Theoretical Code
codes
Self-discovery 5
Brand promotions 12
Survey 2
Students 6
Sales Talks 3
Health claims 11
Media
4
advertisements
Label Marketing 6
Unique 2
Good way of
7
marketing
Efficient 1
Favorable brand and
Very effective marketing 5
impressions
Useful 3
Relevant to needs 3
Beneficial 8
Presentable 6
Improved impression 9
Intriguing 3
Interested 9
Interest piquing 9
Wanting to buy 5
Considers information 3
carefully
Uses detailed
1
information
Most of the interview responses showed that SHS students perceive K19ookies and its
nutritional marketing in a positive view, with easy brand discoverability, good marketing
which is positive regarding its customer reach and accessibility. Further, a respondent
claimed that they discovered the product through different means and forms of media
and advertising: “I discovered your product through different, um, uh, social media
advertisements that I saw on Facebook and through the [background noise] word of mouth
from other batchmates and people that I’ve met.” Second, while a tiny percentage of
respondents still did not know the product existed, most respondents were aware of the
enterprise's nutritional marketing. One respondent said, “Uhm... I think-I saw-I think... I observe
label marketing and, uhm, label marketing and health claims because I think I saw that it had
it should I mean it causes lower risk of diabetes I think,” while another claimed that they
weren’t able to come across the company’s nutritional marketing: “Uhmm, to be honest, I
the respondents were intrigued by the brand’s effective product and its benefits, but there
was still a degree of skepticism suggesting customers’ critical thinking. This is in line with
Garavente’s (2018) study on how some products that allegedly offer all-natural
ingredients have reservations about their characteristics, often misleading the public and
causing skepticism with health claims. Particularly, one respondent answered: “I think that it’s
very smart, especially for health-conscious and fitness people... but it does give me some sort
of skepticism because I want to have at least a bit of evidence on the nutritional facts or at
least the percentages of… the vitamins that you claim to have in the cookies.” Lastly, even with
the wide variety of answers, the respondents were still skewed toward the perceived
“benefits” of the product leading them to be involved with K19ookies. Accordingly, this
matches Azman and Sahak’s (2014) conclusions on the effectiveness of nutritional labels
on customer buying decisions, which they discovered were significant and supported by
many reviews.
Overall, with the four selective codes indicating an average skew on the good side of
the respondent's perception, the researchers set “Positive Customer Perception” as the
theoretical code. Datumize (2019) defines customer perception as “a marketing concept that
refers to the customers’ thoughts about a brand or a company’s services.” Although there
were some negative or unsure thoughts and answers from the respondents, most of them
acknowledged and perceived buying K19ookies and its nutritional marketing positively. Finally,
the researchers used these codes to interpret both qualitative and quantitative data. After all,
when the researchers analyzed the data, the codes served as a supplemental heuristic for
Table 2.
Male 9 30
Female 21 70
Total 30 100.0
Table 2 shows the demographic profile of the respondents in terms of gender, whether
male or female. Out of 30 respondents, the female group ranked one and had a frequency of
twenty-one (21) or 70.00 percent. The male group, however, had a frequency of only nine (9)
Table 3.
16 4 13.33
17 6 20.00
18 19 63.33
19 1 3.33
Total 30 100.0
Table 3 presents the profile of the respondents in terms of age, with all the ages of the
respondents ranging from the lowest, 16, to highest, 19. As seen in the table, the highest
nineteen (19) or63.33 percent, while the least number of respondents by age was from the
the mean age of respondents for the study resulted in 17.57 years old, a little lower than the
Following the UNFPA Philippines’ (2016) article, all the respondents are within the 10 to
24 age group, which has been booming in population these past few years. Furthermore, the
respondents consist of the same generation/age range that has shown increasing trends in
health consciousness and diet awareness very recently, as presented by Packaged Facts
Table 4.
Grade 11 8 26.67
Grade 12 22 73.33
Total 30 100.0
Table 4 manifests the demographic profile of the students in terms of Grade Level. It
shows the total number of respondents for each grade level who participated in answering
the administered test. As all the chosen respondents were from Senior High School, they were
split into two grade levels, 11 and 12. The twelfth-grade students with a frequency of
twenty-two (22) or 73.34 percent ranked one, while the Grade 11 students ranked second with
Table 5.
Middle level of
1. I often see K19ookies being marketed or advertised. 2.56
awareness
10. I often see lower X content stress (low in trans fat, zero Middle level of
3.06
calories) in the video/photo advertisements of K19ookies. awareness
12. I often hear lower X content stress (low in trans fat, zero Middle level of
2.8
calories) in sales talks about K19ookies. awareness
Middle level of
OVERALL 2.98
awareness
Source: Alkaaf, F., AlMaqbali, D., & Al-Sinani, Y. (2020). Reality of Linguistic
184. https://doi.org/10.5539/jel.v9n5p184
Out of the 13 statements, both statement 5, “I often see nutrient emphasis (high in
Fiber, more Calcium) when I read the labels on the packaging of K19ookies.”, and statement 6,
“I often see nutrient emphasis (high in Fiber, more Calcium) in the video/photo
awareness.” These two statements are the highest of the batch despite some also being
interpreted as “Middle level of awareness.” This can mean two things: (1) that
and (2) that package labeling and photo/video advertisements are the most effective forms
mean of 3.10 does outweigh the other two forms of health claims presented: disease risk
reduction (statements 2-4) and lower X content stress (statements 9-12), both of which only
have a mean of 2.97. This is inconsistent with Colby et al. (2010)’s findings which solidified
lower X content stress types of health claims like “Reduced-fat, low-fat, or fat-free”, “Reduced,
low, or trans fat–free,” and “Lower calories” in three of the overall top five nutrition marketing
For the latter (2), package labeling got a mean of 3.17, and visual advertisements got
3.12, which are significantly higher than peer/family marketing at 2.82 and sales talk at 2.92.
This supports the notion that the first two media of marketing are much more known to the
potential consumers of K19ookies. In agreement with this, Woschnick (2020) lists “social
media marketing,” “paid advertising,” and “internet marketing” as the top three Business to
Consumer (B2C) marketing strategies, all of which are present in the photo/video advertising
of K19ookies in social media. For the other media, Driver (2016) argues that food labeling with
On the lower end of the spectrum, statement 1, “I often see K19ookies being marketed or
advertised.” received the lowest mean of 2.56 and is still interpreted as “Middle level of
awareness.” This could mean that although the respondents can easily distinguish between
what form of nutritional marketing is more prevalent than the other, they still find a lack of
Overall, with a total mean of 2.98 interpreted as “Middle-level awareness,” the average
respondent agrees with all of the statements and that they are indeed aware of the several
forms of nutritional marketing of K19ookies by UniTreats Co. Walgrove (2020) agrees with this,
stating that in most cases, digital marketing (which was employed by K19ookies) or any form
Table 6.
Medium
6. I have strong opinions and feelings about this product. 3.03
Involvement
Medium
10. I can say that I am involved in this product. 2.67
Involvement
Medium
OVERALL 3.12
Involvement
184. https://doi.org/10.5539/jel.v9n5p184
Table 6 shows the respondents' level of involvement, measuring their buying attitude
toward K19ookies.
Based on the 10 statements above, statement 3 “It is important that this product
satisfies my expectations the first time that I use it.”, gained the highest mean of 3.60 which is
Highly Involved consumers. This means that most of the respondents rely on how their first
impression of K19ookies meets their expectations on what it tastes like, how it benefits them,
and what results in it shows. Supporting this, Cockburn (2020) argues that consumers find
first impressions vital in their opinion of the company’s branding, and disappointed
On the other hand, with a mean of 2.57, statement 8, “I usually ignore and think that
discrepant information about this product is untruthful.” ranked the lowest in respondent
agreement but is still interpreted as “Medium Involvement.” Chand (2014a) defines discrepant
information as “a salesperson’s attempt to persuade him to try another brand, for example.”
In short, information can lead the consumer to challenge their previous opinion of the product
to which they are loyal. Once again, this statement indicates a high-involvement consumer in
Chand’s Index, but the lower mean can indicate that this borders around medium to high
involvement.
Overall, on the buying attitude toward K19ookies, the answers resulted in a mean of 3.12,
products: high price, technical features, variance in alternatives, self- projecting, and risk.
high involvement. While this can be true, the results show that a cheap everyday product like
K19ookies can also receive high involvement. Second, technical features play a big role in
involvement, with photographers wanting certain specifications on their chosen brands. This
can be in agreement with K19ookies, as some specifications like “high in fiber” and “lower risk
of diabetes” can attract and involve people specifically looking for them. Third, Chand argues
that brands that are differentiated from their competitors can lead customers to purchase
intent better. While this can be present, there is not enough evidence to solidify it as a
variable. Fourth, personalized products, where people can see themselves represented, are
most likely to have high involvement. This is not present in K19ookies. Lastly, Chand said that
risky products have, in turn, higher returns, making more loyal customers. This is also not seen
in the product.
Effect of Nutritional Marketing toward Buying Attitude and Perception of the SHS students
Table 7.
Unstandardized t- p-val
Model R R² Interpretation
Coefficients (Beta) value ue
was a predictor of the customer buying attitude, the dependent variable, as seen in the
p-value of 0.001. Meaning, for every unit increase in nutritional marketing awareness, the
as seen in the unstandardized coefficient, for every unit increase shows the effects of how the
customers will be eager to buy the enterprise's products. An R² of 30.9% indicates that the
variance in the customer buying attitude can be accounted for by nutritional marketing
awareness, which explains the intensity of its effect on the dependent variable.
These results show that the p-value of 0.001, which is less than alpha or the statistical
predictor of customer buying attitude. Thus, the researchers rejected their null hypothesis: Ho
- Nutritional marketing has no statistically significant effect on the buying attitude of the
respondents toward K19ookies, which indicates that nutritional marketing has a statistically
Furthermore, for this study, a variance of 30.9% and a direct growth of 0.517 is a good
value to be at as it shows the effects of how the customers will be eager to buy the
enterprise's products. In agreement, Correard and Amrani (2011) suggested that, while
marketing plays a significant role in affecting the buying process, there are still other factors
affects the buying attitude of SHS students. This explains why some respondents are involved
Qualitatively, when asked about their knowledge and awareness of the nutritional
marketing of K19ookies, most respondents said they saw its different forms, discovered how
the product benefitted them, and in turn, implied their interest and involvement in the
product. However, one respondent answered how they did not see advertisements, heard
sales talks, and/or experienced recommendations about K19ookies; hence, their response
about their personal involvement and buying attitude toward the product showed little to no
interest.
Overall, Zarkin and Anderson (as cited in Azman & Sahak, 2014) agree that the use of
In the wake of the youth’s increasing health consciousness trends, the study sought to
determine how the SHS students’ customer buying attitude, measured by involvement, can
quantitative analysis of the perception of nutritional marketing and the buying attitude
toward K19ookies, in general, the researchers have concluded that the students’ customer
proportional way. The results indicate that while other factors might influence the buying
attitude, K19ookies’ nutritional marketing’s proposed benefits can convince customers to show
interest and a higher level of involvement in the product. The qualitative findings complement
the numbers, too, with “negative” statements that relate to a lower level of awareness value
and positive statements with high values of awareness. However, ethical implications include
factual labeling, and non-misleading claims about nutritional substances, as they effectively
manipulate customers’ buying attitudes. For the limitations, with the COVID-19 pandemic and
the lack of resources accompanying it, the researchers managed to find respondents
through convenience sampling, which yielded forty respondents, a low-medium number for
the study. Finally, the researchers discovered that nutritional marketing has a significant
effect on the buying attitude of SHS students toward K19ookies, thus rejecting the study's
null hypothesis.
Overall, the study solidified nutritional marketing as a feasible program for UniTreats
Co. and other small businesses. Moreover, with the results gathered, the researchers forward
the following recommendations. To UniTreats Co., the study has shown the effectiveness of
health benefits as a selling point, which can now be used for social enterprise and other
of false health claims. To the respondents, the study has presented how the youthful,
with products that offer the same type of benefits. For future researchers, it is recommended
to include other populations, especially those not in the scope of this study: lower-income
families, adults, and people with specific health problems related to the product’s benefits.
topic, so it is recommended to use it and keep all verified data and information in the study.
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Foremost, we would like to thank the Almighty God for helping us in every step of the
way. To the guidance and intercession of our patron saint, St. John Baptist De La Salle, we
To De La Salle Lipa, without whom we could not have accomplished this paper, thank
you. For all the teachers and staff who have helped us in accomplishing this feat, especially
our research adviser, Ms. Jean Mendoza, thank you for all your help.
To our parents, for all their love and support in our academic journey, you deserve all
the praise in the world. To our friends and classmates, who we consider brothers and sisters,
your company has helped make whatever challenges we have faced like a fun walk at the
Psychology Department.
Katrina A. Laboriante
Wonderland "You can't change the past but you can learn
from it".