FutureSmart 4 and FutureSmart 5 Service & Support Training

This course provides service and support information for the FutureSmart 4 and
FutureSmart 5 firmware.

Course description: 01071915

HP has multiple firmware designs across products. This course discusses HP

FutureSmart firmware, which delivers a consistent and integrated firmware
foundation for a portfolio of products and solutions.

This course provides foundational knowledge to qualify for the next level of service
and support training. Topics include the features, architecture, and functionality of
the product. Detailed information is also provided on troubleshooting tools
embedded in FutureSmart 4 and 5.

After completing this course, you should be able to access, configure, maintain, and
troubleshoot HP FutureSmart 4 and 5.

Certification exam

If you are seeking HP certification, this course is one of the many information
sources you can use to prepare for the HP Certified Professional exam.

Audience

 Onsite service and suppport engineers

 Remote support engineers

Duration

Approximately 60-90 minutes

Course menu
Welcome to HP FutureSmart 4 and FutureSmart 5 firmware service & support training.
This self-paced training course is intended to help HP technical support and service
personnel familiarize themselves with HP FutureSmart 4 and 5 firmware.
This course contains the following 5 lessons:
 Introduction to FutureSmart 4 and FutureSmart 5
In this lesson, you will review the purpose and features of HP FutureSmart 4
firmware. You will also compare HP FutureSmart 4 and 5 with previous versions
of the firmware.
 Theory of operations
In this lesson, you will learn about the technology behind some of the
FutureSmart 4 enhancements.
 Set up and use
In this lesson, you will learn how to navigate the FutureSmart 4 control panel to
configure FutureSmart 4 as well as copy, print, and perform other common
tasks.
 Maintain and support
 This lesson covers upgrading and troubleshooting FutureSmart 4.
 Documentation and other resources
This lesson provides links to documentation and training.
Course objectives
 Identify features of FutureSmart 4 and 5
 Identify key features of FutureSmart 4 and 5 architecture
 Differentiate between FutureSmart 4 and 5 and previous FutureSmart versions
 Locate key functions and settings using the printer control panel
 Enable features through the HP Embedded Web Server (EWS)
 Perform setup tasks
 Configure FutureSmart 4 and 5 security features
 Identify and resolve common issues using embedded diagnostics, error codes,
reports, and other tools
 Locate resources for more information

Introduction to FutureSmart 4 and FutureSmart 5

This lesson is an introduction to the FutureSmart 4 and 5 firmware, including features and
functions, comparison to previous versions, theory of operations, extensibility, and release
strategy.

 Overview
 Features and functions
 Comparison
 Key takeaways
 Learning check

Before you start, it is important to know a few things about FutureSmart 5.

FutureSmart 5
 FutureSmart 5 will be introduced with new 2021 HP Enterprise Printers. Soon after
that introduction, FutureSmart 5 will become the preferred operating system for
all compatible HP Enterprise Printers. The following matrix shows what products
will support and can be upgraded to FutureSmart 5.
 When FutureSmart 5 is available for all compatible products, HP will only supply
new product features and planned firmware rolls with FutureSmart 5.
 At that time FutureSmart 4 will only receive firmware rolls to address cirtical security
bulletins, certification needs, and safety issues.
 The information contained in this course is applicable to both FutureSmart 4 and 5.
Any differences are called out where necessary.

HP LaserJet Enterprise printers upgradable to FutureSmart 5

 HP LaserJet Enterprise M406
 HP LaserJet Enterprise M407
 HP Color LaserJet Enterprise MFP M430, M431
 HP Color LaserJet Enterprise M455
 HP Color LaserJet Enterprise MFP M480
 HP LaserJet Enterprise M506x
 HP LaserJet Enterprise M507
 HP LaserJet Enterprise MFP M527
 HP LaserJet Enterprise MFP M528
 HP Color LaserJet Enterprise M553x
  HP LaserJet Enterprise M554, M555
 HP Color LaserJet Enterprise MFP M577
 HP Color LaserJet Enterprise MFP M578
 HP LaserJet Enterprise M605x, M605xm, M606x
 HP LaserJet Enterprise M607, M608, M609
 HP LaserJet Enterprise MFP M631, M632, M633
 HP Color LaserJet Enterprise M652, M653
 HP Color LaserJet Enterprise MFP M681, M682
 HP Color LaserJet Enterprise M751
 HP Color LaserJet Enterprise MFP M776
 HP Color LaserJet Enterprise M856

HP LaserJet Managed printers upgradable to FutureSmart 5

 HP LaserJet Managed M506x
 HP LaserJet Managed MFP M527
 HP Color LaserJet Managed M553x
 HP Color LaserJet Managed MFP M577
 HP LaserJet Managed E40040
 HP LaserJet Managed MFP E42540
 HP Color LaserJet Managed E45028
 HP Color LaserJet Managed MFP E47528
 HP LaserJet Managed E50045
 HP LaserJet Managed E50145
 HP LaserJet Managed MFP E52545
 HP LaserJet Managed MFP E52645
 HP Color LaserJet Managed E55040
 HP Color LaserJet Managed MFP E57540
 HP LaserJet Managed E60055, E60065, E60075
 HP LaserJet Managed E60155, E60165, E60175
 HP LaserJet Managed MFP E62555, E62565, E62575
 HP LaserJet Managed MFP E62655, E62665, E62675
 HP Color LaserJet Managed E65050, E65060
 HP Color LaserJet Managed E65150, E65160
 HP Color LaserJet Managed MFP E67550, E67560
 HP Color LaserJet Managed MFP E67650, E67660
 HP LaserJet Managed MFP E72425, E72430
 HP LaserJet Managed MFP E72525, E72530, E72535
 HP Color LaserJet Managed E75245
 HP Color LaserJet Managed MFP E77422, E77428
 HP Color LaserJet Managed MFP E77822, E77825, E77830
 HP Color LaserJet Managed MFP E78223, E78228
 HP Color LaserJet Managed MFP E78323, E78325, E78330
 HP LaserJet Managed MFP E82540, E82550, E82560
 HP LaserJet Managed MFP E82540du, E82550du, E82560du
 HP Color LaserJet Managed E85055
 HP Color LaserJet Managed MFP E87640, E87650, E87660
 HP Color LaserJet Managed MFP E87640du, E87650du, E87660du

HP PageWide printers upgradable to FutureSmart 5

 HP PageWide Enterprise Color 556
  HP PageWide Enterprise Color MFP 586
 HP PageWide Enterprise Color 765
 HP PageWide Color MFP 774, 775
 HP PageWide Color MFP 779
 HP PageWide Managed Color MFP P779
 HP PageWide Enterprise Color MFP 780, 785
 HP PageWide Managed Color E55650
 HP PageWide Managed Color MFP E58650
 HP PageWide Managed Color E75160
 HP PageWide Managed Color P75250
 HP PageWide Managed Color MFP P77440
 HP PageWide Managed Color MFP E77650, E77660
 HP PageWide Managed Color MFP P77940, P77950, P77960

HP Digital Sender and HP ScanJet products upgradable to FutureSmart 5

 HP Digital Sender Flow 8500 fn2 Document Capture Workstation
 HP ScanJet Enterprise Flow N9120 fn2 Document Scanner

Overview
HP FutureSmart firmware is a unique and powerful operating system that enables the HP
LaserJet and HP PageWide enterprise devices to be more useful and productive, today
and well into the future.

FutureSmart firmware allows customers to:

 Upgrade HP FutureSmart over time. Similar to a PC operating system, the
customer can choose to update with service packs or to update to a major new
functionality release.
 Access a consistent and intuitive user interface across devices.
 Seamlessly incorporate paper documents with digital content right from the device.
 Experience an improved workflow with fewer steps to copy, scan, and fax.
 Install updates on their schedule.

HP FutureSmart lets customers interact with and manage their printer from a control panel
located at the printer or remotely from a web browser.
The printer model determines the configuration options that will be available from the HP
FutureSmart interface.
Firmware is software that is embedded in a piece of hardware.
Firmware is programming code that is stored on an electronic chip, disk drive, or other
hardware within a product.
Firmware controls how a product operates. The FutureSmart firmware on a HP LaserJet
product controls which features or menu items are available on a product control panel, and
even what menu items look like.

Features and functions

This section describes features of FutureSmart 4 and FutureSmart 5.
FutureSmart 4 and 5 provide a clean and simple graphical interface to operate and manage
the printer.
  A tablet-like interface helps you perform day-to-day as well as maintenance
operations from the control panel.
 A message center provides detailed information and helpful animations to
help you address device events.
 The appearance of the FutureSmart 4 or FutureSmart 5 control panel is
model-dependent. The core functionality of FutureSmart 4 and 5 is the same,
but will have variations depending on the printer model, as seen below.
FutureSmart 4 and 5 provide a consistent interface across devices

TIP:

 Watch Introduction to FutureSmart 4 on HP Enterprise MFPs to view a high-level

overview of FutureSmart 4.

Comparison
With HP FutureSmart 4 the control panel was completely redesigned.

New in the FutureSmart 4 and FutureSmart 5 control panel

 FutureSmart 4 and 5 introduced simplified menu trees.
 The locations and names of some options in previous versions of FutureSmart
firmware have changed in FutureSmart 4 and 5.
 In FutureSmart 4 and 5, navigate to menu items by swiping left or right.
 In FutureSmart 4 and 5, navigate by selecting a task such as Scan.
FutureSmart Comparison
HP’s Compass tool maps options in the FutureSmart 2/3 control panel to where they are
and what they are called on the FutureSmart 4 and 5 control panel.
 HP Compass Tool
Click the link below for information about the latest versions of FutureSmart firmware.
 HP FutureSmart - Latest Firmware Versions

Key takeaways
Following are the most important concepts from the Introduction to FutureSmart 4 and
FutureSmart 5 module:
 HP FutureSmart lets customers communicate and manage their printer from a
control panel located at the printer or remotely from a web browser.
 FutureSmart 4 and 5 provide a consistent (but not identical) interface across
multiple products.
 The control panel (interface) changed from FutureSmart 2/3 to FutureSmart 4
and 5.
 Customers can use the HP Compass Tool to identify changed menu items on the
updated interface.
 This change has implications for hard disk drive replacement, backup/recovery, and
error codes.
After the release of the firmware, visit the following webpage for current information:
 HP FutureSmart webpage
Theory of operations
This lesson provides an overview of the FutureSmart 4 technology.

 Release strategy
 Boot process
 Disk drive structure
 Firmware upgrade/downgrade process
 Extensibility
 Security technologies
 FutureSmart 5 specific changes
 Key takeaways
 Learning check

HP FutureSmart is firmware that it is embedded on the hardware, but it is also an operating

system in that it allows you to use the functionality of the Control Panel to perform printing
and scanning tasks, to manage and monitor the printer, and to troubleshoot issues with its
operation. The interface to the printer on the Control Panel is dictated by the version of the
FutureSmart firmware and the capabilities of the printer (multi-function versus single-
function, for example).
HP FutureSmart 4 resides on the storage media, such as an Embedded Multi-Media Card
(eMMC) or a disk drive.

Release strategy
This topic describes the types of releases and how to determine the firmware version.
Each release of FutureSmart supports multiple multi-function, single-function, and scanner
models. The core functionality of the firmware is consistent across all devices; model-
specific, downloadable firmware bundles add model-specific features. For example,
upgrading the firmware for the HP Enterprise Laserjet M577 and HP Enterprise Laserjet
M775 MFP printers requires the download and installation of two different model-specific
firmware bundles. After upgrade, both printers share a common control panel display and
core firmware functionality in addition to model-specific firmware functionality. This strategy
offers fleet consistency and compatibility in customer environments. Customers can
continue to upgrade to new versions of HP FutureSmart as long as their product is
supported by HP FutureSmart.

There are four types of firmware releases:

 A New FutureSmart Level in which the version number changes, such as from
FutureSmart 3 to FutureSmart 4 or from FutureSmart 4 to FutureSmart 5. A New
FutureSmart Level might usher in a whole new set of features; for example,
FutureSmart 4 introduced a new tablet-like interface. When upgrading to a New
FutureSmart Level, many customer settings are retained.
 A Major release contains updates to the firmware such as bug fixes and
enhancements. A Major release version is indicated by the FutureSmart Level
release version and the Major release version, such as 4.5. Major releases
generally occur in the first quarter and third quarter of the year, although they
may occur sooner if necessary to fix a newly discovered issue. They are
released to HP.com and generally roll into manufacturing. When upgrading to a
new major release, customer settings are retained.
 A Minor Public release (Hot Fix) addresses specific critical and urgent issues
generally tied to security, certifications, or issues requiring service interventions.
They might be unique to one or two products, or they might be applicable to all
products supporting the version of FutureSmart. They are released
to HP.com and generally roll into manufacturing.
 A Minor Interim release provides a temporary solution for customer elevations
and/or business inhibitors. Their distribution is controlled by the highest levels of
HP Support and only available through an elevation to HP Support. They are
short-term solutions that eventually roll into the Major release firmware releases.

FutureSmart release levels

New FutureSmart Minor Public Minor Interim

Major release
Level release (Hot Fix) release

Release level Release level Release level Release level

examples: examples: examples: examples:
  FutureSmart  FutureSmart  FutureSmart  FutureSmart
4 4.5 4.6.0.1 4.4.3
 FutureSmart  FutureSmart  FutureSmart  FutureSmart
5 5.1 4.10.1.2 4.11.1

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Boot process
When you power on a device running HP FutureSmart, the device boots much like a
personal computer does. Several processes must complete before the printer is ready to
use.
The HP FutureSmart interface presents an 8-stage boot progress indicator to display the
stages of the boot process. If the printer fails before reaching the Ready state, knowing the
stage at which boot failure occurred is useful in identifying and correcting the problem.
Example of boot process

The 8 stages of the boot process are:

 Stage 1/8: BIOS is loaded.
 Stage 2/8: BIOS firmware version is checked; if a different firmware version is
detected in the repository, then the printer is upgraded and power-cycled;
additionally, disk check is performed.
 Stage 3/8: OS is starting up.
 Stage 4/8: Application level services are starting up.
 Stage 5/8: Not displayed. No action is attached to this stage, the boot
process continues.
 Stage 6/8: Check of partitions to ensure the correct partitions are available.
 Stage 7/8: Installation manager runs, and any new firmware is installed.
 Stage 8/8: Firmware is loaded and hardware is checked. Booting is finalized.
When the boot process is complete, the product enters the Ready state. The startup time
varies from products to product, but typically it takes less than five minutes.

Disk drive structure

The HP FutureSmart firmware resides on either an Embedded Multi-Media Card (eMMC) or
a drive.
There are two main partitions on the disk drive to be aware of: Active and Repository.
 The Active partition contains the currently running operating system and
base firmware. It also contains all of the customer settings, PINs, and
passwords.
 The Repository partition contains a compressed version of the current
firmware base as well as any upgrade bundle. The contents of the repository
partition can be used to recover the firmware in the active partition, if
necessary.
Firmware upgrade/downgrade process
As you will recall from the Boot Process topic just discussed, the firmware upgrade process
occurs during the phases of the boot process.
Upgrading the printer starts with a firmware bundle being loaded on the printer. This can be
done at the printer or remotely as we'll discuss in Maintain and Support module later in this
course.
The following items occur during the process:
 The firmware bundle (file extension: .bdl) is loaded to the Repository partition
of the storage media.
 Each time the printer boots, the version of firmware running on the Active
partition is compared to the firmware on the Repository partition. If the
Repository version is different, then the upgrade process is launched.
 The compressed firmware bundle in the Repository is decompressed and
runs on the active partition to upgrade the printer.
 When the printer reaches a Ready state, it is running the new version of the
firmware.
The version of firmware on the Repository will be checked against the Active partition every
time the printer boots. This means that if an older version is in the Repository, the printer is
downgraded. If a newer version is in the Repository, the printer is upgraded.
NOTE:
The compressed firmware bundle continues to reside on the repository partition if
recovery is needed.
If only one or a few number of components are running an older version of firmware
than what is in the bundle on the Repository, then only those components are
upgraded.

The entire hard disk drive is encrypted, which means that data on both partitions are
encrypted. This means that if the hard disk drive is removed, any customer settings
stored in the active partition are not readable.
If both the active and the repository areas are damaged, or if a Format Disk was
performed, both the active and repository locations are lost. The product displays a
99.09.67 error for an installed hard disk drive or a 99.39.67 error for an installed eMMC
and firmware must be reloaded.
Extensibility
The extensibility of HP FutureSmart firmware allows HP and third-party developers to
create solutions that can be integrated with the product and that extend the capabilities of
the product. An example of a third-party solution is the Access Control application designed
by HP. This enables a card reader to be used for access. This is something you might see
in a retail environment where customers are charged to use the printer.
HP FutureSmart provides tools and resources for third-party solutions to integrate with HP
products. HP FutureSmart has the ability to manage multiple hardware platforms, software
platforms, and vendors with different capabilities and integration challenges.
The following HP product resources are available for third-party developers:
 Host USB port certification enhancement
 Secure Access Pocket Open Extensibility Platform (OXPd) 1.6
HP OXPd 1.6 is a module that is built into HP FutureSmart firmware for HP printers, digital
senders, and network scanners.
The OXPd Solution Installer allows administrators to install, license, and configure
embedded software solutions across an enterprise fleet of imaging and printing products.
For more information on the OXPd Solution, see HP Open Extensibility Platform.
TIP:
You can view the Configuration report on the printer or in the EWS to see the
extensions that have been installed on the printer.

Security technologies
As printers become more complex, they can become targets for hackers looking for new
ways to infiltrate the network. In an event of a security threat or anomaly, HP offers these
four key technologies applied from pre-boot to boot-to-Ready state to protect HP Enterprise
printers.
These are the main components of the security features of HP FutureSmart, some of which
were implemented in HP FutureSmart 3.7 and others were recently implemented in HP
FutureSmart 4.5.
IMPORTANT:
HP is always working to keep HP Enterprise printers secure with new features
and changes to address the latest security bulletins. Because of this, HP
recommends keeping HP Enterprise printers and MFPs updated to the latest
available firmware.
HP FutureSmart - Latest Firmware Versions
Security Bulletin Archive

1. Check operating code

o HP SureStart provides pre-boot validation: The integrity of the
BIOS is validated before firmware boots
2. Check firmware
o Whitelisting and firmware boot validation: Digital signatures of
firmware including 3rd party firmware is validated before it
executes
3. Check printer settings
 o HP JetAdvantage Security Manager: Manages Settings
4. Continuous monitoring
o Runtime intrusion detection
o HP Connection Inspector: Inspects network connection
Other security technologies implemented for HP printers include:
 Secure erase options
 Support for encrypted PDF
 Access security including Role-Based Access Control (RBAC)
For more information on security features, see:
 HP Connection Inspector
 HP Printing Security Best Practices for HP FutureSmart Products
 HP Solutions – Working with Secure by Default Settings
 HP JetAdvantage Security Manager - Managing Devices with FutureSmart
4.5 Firmware
 Secure by Default Initiative
 HP FutureSmart Firmware Device Hard Disk, SSD and eMMC Security
 HP FutureSmart EWS Security Log
 HP RAM Disk White Paper

FutureSmart 5 specific changes

Some specific Networking settings are obsolete for products introducted to the market with
FutureSmart 5. These networking changes do not apply to any FutureSmart 4 product that
can be upgraded to FutureSmart 5.

Deprecated Network Settings

 Default-IP, RARP, ARP-Ping configuration
 ACL (access control list) – Firewall is enhanced to provide the same functionality
and ease of use.
 Kerberos authentication in IPSec
 FTP-Print
 TFTP configuration
 Interlock mode – Require an acknowledgement (ACK) on all TCP packets before
the printer can close a port 9100 print connection. Specify a port number and
parameter value.
 Telnet configuration – SNMP OIDs and/or EWS settings added to cover all unique
Telnet settings.
 Dynamic RAW port in Port 9100
 Interface-specific DNS resolution/resolver

Variances from FutureSmart 4

 SNMPv3 USM accounts – OIDs that allow the definition of additional accounts are
not persistent. Only the account defined in the EWS will be retained through a
reboot.
 DNS suffixes – total number reduced from 24-36 to six.
 DNS resolution not interface specific
 TCP MSS (maximum segment size) – one setting applies to all interfaces
 SNMP not interface independent. Most settings are applied to all interfaces.
 IPSec – minor functionality variances
 Interface-specific secure communication settings (TLS and cipher settings)
Key takeaways
Key takeaways
 HP FutureSmart releases four types of upgrades: New FutureSmart Level
bundles that contain all the firmware components and can constitute a
significant change in operation such as a new interface, and Major bundles that
contain updates, bug fixes, and so forth.
 The boot process consists of eight stages. Each stage constitutes a significant
action that can be used to diagnose an issue if the printer halts at a particular
stage.
 The storage media is structured with two main partitions: an Active partition that
contains the running operating system firmware and user settings and
a Repository partition that contains a compressed version of the current
firmware.
 Firmware upgrades are performed after the firmware bundle is loaded and the
firmware versions checked during the boot process. Once a new version of
the firmware is loaded it will be upgraded during the boot process.
 HP printers can accommodate third-party applications to extend the functionality
of the printer.
 HP printers employ the latest security technologies to check the BIOS during the
boot process, look for malware, validate Digital signatures, and settings, and
perform other runtime security functions.

Set up and use

In this lesson, you will learn about configuring FutureSmart 4 firmware for security, printing
options, customization, and everyday operations.

 Control panel
 Initial setup tasks
 Embedded Web Server (EWS)
 HP Web Jetadmin
 Adding contacts
 Customize the home screen
 Energy consumption
 Install certificates
 Secure by default
 Configure access
 Creating quick sets
 Key takeaways
 Learning check

 Control panel
 This section covers FutureSmart 4 and FutureSmart 5 control panel and
functionality.
 You set up and use FutureSmart 4 and 5 by interacting with the printer's control
panel. FutureSmart 4 and 5 present a completely redesigned control panel when
compared to HP FutureSmart 3 and FutureSmart 2. FutureSmart 4 and 5 are very
different from FutureSmart 2 and 3. If a customer is still using a printer with
FutureSmart 2 or 3 installed, you might want to use the HP FutureSmart Compass
tool to locate menus and actions that might be different among the user interfaces.
Customers can access the Compass tool on hp.com (link at right).
 After the printer starts up, the user will be presented with the initial FutureSmart 4
and FutureSmart 5 interface of the Copy/Scan/Print buttons. There will be a Fax
button present on the initial interface for models with fax capabilities.
 The user interface is designed with the smart device user in mind for ease of use,
e.g. swiping, rotating, drag-and-drop.
 Control panel swiping


 HP Compass tool

Initial setup tasks

Initial setup tasks can be performed on the control panel, using Embedded Web Server
(EWS), or Web Jetadmin.
The control panel allows administrators to perform some of the setup at the printer.
However, some settings must be configured using the EWS.
When the printer is turned on for the first time, customers will see the Initial Setup menu
item. This menu item lets them set up:
 Language settings
 Location
 Date and time plus how the date and time are formatted
The first-time settings and the following settings can also be enabled from the control panel
at a later time from the Settings menu, the EWS, or the HP Web Jetadmin app.
 Email (MFP products only)
 Fax (MFP products only)
  Print from USB
Initial setup tasks

NOTE:
Optional settings for these features can be configured by accessing the Settings setup
menu on the control panel, through the EWS, or by using Web Jetadmin.
USB features are enabled through the EWS or Web Jetadmin.

Embedded Web Server (EWS)

The Embedded Web Server (EWS) lets you manage the printer remotely.
Although the Control Panel lets you manage some features at the printer, the Embedded
Web Server (EWS) lets you manage the printer remotely. The EWS provides an interface
to a network-connected printer that allows authorized users to manage the printer from a
standard Web browser.
Use the HP Embedded Web Server (EWS) to manage a network-connected printer
remotely through an Internet browser. No additional software or drivers are required.
To access the EWS for the first time, you will need to look up the printer's IP address as
follows:
 From the Home screen on the printer control panel, touch the Information

icon  , and then touch the Ethernet icon   to display the IP address or
host name.
The following video (10 minutes) is an introduction to the EWS.
For more information, see the HP LaserJet Enterprise, HP LaserJet Managed, HP
PageWide Enterprise, HP PageWide Managed – Configuration Guide using the Embedded
Web Server (EWS).

HP Web Jetadmin
HP Web Jetadmin is used to manage multiple printers from a single application.
Although a customer can manage the printer remotely from EWS, a customer might want to
manage multiple printers from a single application. In this situation, they can download and
install HP Web Jetadmin. HP Web Jetadmin is a free download from HP. It offers a web-
based interface to install, configure, troubleshoot, and manage both HP and non-HP
networked and PC-connected print devices.
The following video (2:28 minutes) provides an overview of HP Web Jetadmin features.
This video requires an Internet connection.
For more information, see the HP Web Jetadmin User Guide.

Adding contacts
A single contact, or a group of contacts, can be added to the printer from
the Contacts menu on the Control Panel. Users can then select Contacts from the Control
Panel to choose email addresses, fax speed dial numbers, or user access codes to scan
and send documents.
To add contacts using the EWS, select the Scan/Digital Send menu and
select Contacts from the left pane.
 To add a single contact, select Add Contact from this menu and fill in the
contact information.
 To add multiple contacts, import an address list from a .csv (comma
delineated file).
The EWS Scan/Digital Send menu can also be used to:
 Enable a search for a contact from an LDAP server on the network, or after
the user signs in with their Windows credentials.
 Export contacts, speed dial numbers, or user access codes to another printer.
NOTE:
If enabled, Administrators can add a single contact or a group to the Contacts menu
on the control panel.

Customize the home screen

From the EWS, HP FutureSmart 4 and FutureSmart 5 allow Administrators to customize
the experience for users on the control panel Home screen.
General tab > Control Panel customization menu
These are the customization options available:
 Create a Welcome screen. The Welcome screen can show a custom text
and color to be displayed while the product is inactive. Additionally, customers
can choose a wallpaper as a background from an image file.
o The image file can be located from the computer, a network
location, or a USB drive and is copied to the storage media.
 Choose which options or Apps are displayed on the Control Panel
menus. For example, a customer may want to include Quick Sets as a menu

item such as the menu item for Scan to a SharePoint as shown here.
NOTE:
These image files are supported for wallpaper: .jpeg, .png, .gif, or .bmp.
Up to 15 Apps can be displayed on a single screen.
For more information, watch the following video (approximately 2 minutes):

Customize the Control Panel Home Screen from the EWS

Energy consumption
FutureSmart 4 and FutureSmart 5 include several features to help reduce energy
consumption.
To take advantage of the HP FutureSmart 4 and 5 support of enhanced power-
management features that meet or exceed Blue Angel and Energy Star specifications, the
following settings must be configured. Energy settings are available from the following
menu on the control panel:
 Settings > General > Energy Settings
From this menu, you can select Sleep Schedule or Sleep Settings.
Sleep Settings include:
 Sleep after inactivity
HP FutureSmart 4 and 5 products have a redesigned timer which allows
users to manage power-saving or sleep modes in two phases. Users can print
 to the product while it is in either sleep state without manually waking it.
Opening and then closing a paper tray might not wake the product. Users
might need to manually wake the product when changing paper types.
o Sleep time: The default is zero which means the printer will go to
sleep in less than one minute of inactivity. Depending on the
product, users can configure the product to enter Sleep After
Inactivity mode between zero and 118 minutes, using the control
panel or EWS.
o Auto Off after sleep: Puts the printer into a deeper power save
mode after a period of sleep. Products will first enter Sleep after
inactivity mode, and then enter the Auto Off after sleep mode.
While in both of these modes, the product is still active, but
efficiently managing power consumption. Users can set Auto Off
after sleep mode to begin after a period of between 0 and 119
minutes of a product’s sustained inactivity. The timer will start after
the first suspend mode has begun. For example: If Sleep after
inactivity mode was set to 10 minutes and Auto Off after sleep
mode was set to 5 minutes, the Auto Off after sleep mode would
initiate 15 minutes after product was last active.
 Idle
By default the printer stays warm between jobs to optimize speed and print
the first page of jobs faster. To conserve energy, set the printer to cool
between jobs.
NOTE:
 HP FutureSmart 4 and 5 products sense if attached solutions
support Auto Off after sleep mode. The printer will only go into Auto
Off after sleep mode if the accessory or solution can automatically
wake from Auto Off after sleep mode.
 The USB printer port is disabled by default in the EU to meet certain
requirements. A setup wizard appears for users to enable the USB port
when the port is first used.
 Not all models support Auto-off after sleep.
To learn how to manage energy settings from the control panel, watch the following video
(approximately 3 minutes):

Managing Energy Settings on HP Enterprise MFPs

Install certificates
Use the Certificate Management page from the Security tab (in the EWS) to manage
certificates for identification of the printer on a network and to encrypt data used by the
printer.
The printers come with a self-signed Certificate Authority (CA) certificate installed by
default. The printers also come with three Root CA Certificates from popular Certificate
Authorities. These Root CA Certificates can be used to authenticate popular email services
including Gmail, Yahoo, and MS Office 365.
If trusted authentication is required for a new application, a new certificate signed by a CA
must be installed. Certificates can be installed using the Manage Remote Apps menu from
the Security tab of EWS. This feature is only available when a customer upgrades to
FutureSmart 4.5 or a later version.
Manage Remote Apps supports these formats for certificates:
 DER (binary)
 CER (binary or Base64)
 PEM (Base64, installs single certificate)
You can use Security-> Certificate Management to both install or remove certificates.
NOTE:
Certificates are used for data encryption and identification of the product on the
network.
For detailed instructions, see the HP LaserJet Enterprise, HP LaserJet Managed, HP
PageWide Enterprise, HP PageWide Managed – Configuration Guide using the Embedded
Web Server (EWS).

Secure by default
With FutureSmart 4.5, HP introduced the concept of Secure by Default.
Secure by Default refers to updated default settings for a suite of security features
implemented in HP FutureSmart firmware to make printers and MFPs more secure “out of
the box”.
Some of these updated settings may block installation or configuration of certain solutions
that require agents to be installed on the device. This screen shows some of the settings
which are configured the default from the Security menu of EWS. Some of the settings set

by default are shown here.

NOTE:
For solutions that require agents to be installed on the device, administrators may
need to temporarily disable Secure by Default settings prior to performing agent
installation or configuration.
For larger device fleets, customers might use HP Web Jetadmin to manage the Secure
by Default settings and create a configuration template to disable these settings prior
to Solution installation or configuration.
For more information, see HP Solutions – Working with Secure by Default Settings.

Configure access
FutureSmart 4 and FutureSmart 5 include several security features to restrict who has
access to configuration settings, to secure data, and to prevent access to valuable
hardware components.
Using the EWS, the following tasks should be performed by an Administrator as part of
setting up the printer.
 Reset the default Administrator password. One of the first tasks an
Administrator should do is to reset the default password which is: admin.
Notice that password will also be the Device Administrator Access Code at
the printer Control Panel.
 Set up password complexity. Administrators have the ability to setup
guidelines for password creation and number of times an incorrect password
can be entered before the device locks the user out.
 Set up numeric Printer Job Language (PJL) passcode. Setting a numeric
PJL password prevents PJL command processing unless the correct
password is specified. The following commands are protected: PJL File
 System commands, PJL Device Attendance commands, SNMP Passthrough
commands, and Environment commands that affect the default environment.
 Set up print feature permissions. Some or all features (as shown here) on
the printer control panel can be secured so that unauthorized people (Device
Guest) cannot use them unless they supply a sign on passcode. They are all
set to be accessed by Device "guest" by default without a passcode.
Administrators can also set it up so that a user can sign in using their email
(LDAP) or Windows account.

Sign-in options and descriptions

Sign-in
Description
method

Local accounts have access codes between 4 and 8 digits long. Accounts
Local device
are stored on the product hard disk.

Authenticate using an LDAP directory server. A user name and password

LDAP
will be requested.

Windows Windows domain, user name, and password will be requested.

NOTE:
By default, all print features for Device Guest are set to Access Granted, and Device
Users are set to Full Access, which do not require a sign-in method.
Printers have a default role of Service with a Service Access Code (see the Maintain &
Support module for more information).
More information
For detailed instructions, see the HP LaserJet Enterprise, HP LaserJet Managed, HP
PageWide Enterprise, HP PageWide Managed – Configuration Guide using the Embedded
Web Server (EWS).
For advice on creating secure passwords, see HP FutureSmart 4 Administrative Password
Security Features.

Creating quick sets

Boost productivity by creating Quick Sets and importing contacts.
Customers can create Quick Sets that allow them to apply the same settings (page size,
resolution, file format) to multiple scan and print jobs.
Depending on printer model, Quick Sets can be created for these base applications:
 Scan to E-mail
 Fax
 Scan to Network Folder
 Scan to USB
 Copy
 Save to SharePoint®
You can also import contacts to streamline the process of faxing documents, emailing
them, or saving them to a folder.

NOTE:
For a Quick Set to be available from the printer Control Panel, the base application
(such as Scan to E-Mail) must be enabled from EWS.

Key takeaways
Key takeaways
 An Initial Setup screen appears when the customer boots the printer for the first
time to let them set the language, date and time, and location.
 Although many tasks can be performed at the printer on the Control Panel,
customers can also manage the printer remotely either from the Embedded Web
Server (EWS) or HP Web Jetadmin.
 For firmware versions 4.5 and later, the printer settings are locked down by default,
this is referred to as: Secure by Default.
 Other tasks that customers will perform to customize their printer include
configuring access, managing the power, enabling/disabling functions, and
modifying the Home screen.

Maintain and support

This lesson covers the common tasks for printer maintenance and troubleshooting using
HP FutureSmart 4 and FutureSmart 5 Support Tools.
  Maintenance tools
 Backup and restore configuration
 WISE and CPMD's
 Upgrade firmware
 Device user statistics log
 Resetting the printer
 Debug and diagnostics
 Generate Preboot logs
 Error log
 Warning log
 Info log
 Error codes
 Service menu on the control panel
 Key takeaways
 Learning check

Maintenance involves launching the tools for calibration and cleaning, performing backup
and restore actions, and upgrading the firmware. Maintenance is performed proactively.
Support involves collecting data from diagnostics, and upgrading the firmware as
necessary, collecting data from diagnostics, reports, and logs that describe events that led
up to an issue or an event, and locating the meaning of error codes reported.
Service, which requires a service password, provides access to more detail on the printer
and advanced troubleshooting tasks.
You can also access these functions from the EWS web-based dashboard.
This module will provide an overview of these menus as you maintain and support the
printer using HP FutureSmart 4 and 5 firmware.

Maintenance tools
In this topic, you will learn about the Maintenance menu within Support tools.
Many of the features that were either standalone on previous versions of the firmware, or
located under Administration, are now located under Support Tools. In the next few topics,
we'll explore the tasks that can be performed proactively from the Control Panel or from the
corresponding items in the EWS web browser dashboard.
Backup and restore configuration
The Back up and Restore feature lets you back up data on the printer or restore data files
from a previous backup. System values and customer data are saved to the product disk
drive or USB flash drive.
It’s a good idea to back up a device’s configuration settings before you upgrade the
device’s firmware. Doing so allows you to fall back to the original configuration in the event
something goes wrong with the firmware upgrade.
IMPORTANT:
When you back up a printer, the following are necessary to restore the backup to
the printer:
 The printer must be on the same version of firmware on which you
made the backup.
 The printer must be the same model and speed as the printer on
which you made the backup.

Backup and restore from device

Backup and restore from EWS

You can use the backup and restore function in the EWS.
Select this option to enable the creation of an automatic backup file of current product
settings prior to a firmware upgrade and the ability to restore those settings when installing
the same version of firmware that the backup file used. This setting will apply when
installing firmware from this web page or from the product.
In the EWS, click on Troubleshooting in the top menu. Select Firmware Upgrade on the
side menu. Check the box next to Automatic Back up/Restore (make sure it's highlighted
with a blue checkmark in the box), then click Save right underneath it.

Import/export settings
If a device is running FutureSmart 4.7 or later, you can use the Import/Export feature to
export and then import several device settings to any Enterprise Printer or MFP that is
also running FutureSmart 4.7 or later using the Main Menu > Support Tools >
Maintenance > Import/Export option.
Unlike Backup and Restore, this feature allows:
 Importingto a device running a different firmware version as long as both
devices are running FutureSmart 4.7 or later.
 Importing to a different device model than then on which the export was taken.
Features settings that are not available on the destination device are ignored
when imported.
Some of the items that can imported or exported are the following:
 Home Screen settings
 Contacts
 Account permissions
 Job apps
 Other
Export Files

WISE and CPMD's

For both internal support technicians and partners who support HP products there is a
knowledge portal called WISE (Web-Based Interactive Search Engine) which provides
access to HP technical information such as issue resolution documents, videos, and step-
by-step troubleshooting wizards. The home page is shown here.
From WISE, support technicians can access the Control Panel Message Document
(CPMD) for the printer model that they are working on. The CPMD will step you through a
resolution or present applicable error codes.

HP External users will access WISE for Channel at the Partner First Portal. The Partner
First Portal authenticates channel partners and transmits key channel partner authorization
data to WISE. To access WISE from the Partner First Portal, select Services &
Support > Services Delivery > Technical Support > Technical Documentation.
HP Internal Users will access WISE through the HP Intranet using the following links:
AMS
 https://support.hp.com/wise/home/ams-en
 https://support.hp.com/wise/home/ams-fr
 https://support.hp.com/wise/home/ams-es
 https://support.hp.com/wise/home/ams-pt
APJ
 https://support.hp.com/wise/home/apj-en
 https://support.hp.com/wise/home/apj-ja
 https://support.hp.com/wise/home/apj-ko
  https://support.hp.com/wise/home/apj-zh-Hans
 https://support.hp.com/wise/home/apj-zh-Hant
EMEA
 https://support.hp.com/wise/home/emea-en
Training courses for WISE
For more information on how to use WISE, search on "WISE" in SABA for training courses.

Upgrade firmware
In this topic, you will learn how to upgrade the firmware to FutureSmart 4 or 5.
A firmware upgrade might be required in the following situations:
 The customer received a new printer prior to an update to the firmware being
released.
 A customer is experiencing an issue which a firmware upgrade might fix.
 A customer wants to upgrade to a major release of the firmware.
As explained in the theory of operations, HP FutureSmart firmware is released as either a
New FutureSmart Level, such as HP FutureSmart 4, or as a Major bundle, such as HP
FutureSmart 4.5.
Before upgrading to a New FutureSmart Level, make sure any installed solutions support
the target FutureSmart version. If necessary, upgrade the solution first, and then upgrade
FutureSmart. Upgrading to a New FutureSmart Level may cause the need for solutions to
be reinstalled or reconfigured, or may block installation of the solution. If installation is
blocked, disable the FutureSmart security settings, install the solution, and then re-enable
the FutureSmart security settings.
In the next three topics, we will discuss how upgrades can be performed at the device
using USB, using the Embedded Web Server (EWS), or across the fleet using HP Web
Jetadmin.
IMPORTANT:
Only use the Preboot Menu to perform firmware upgrades when the device in an
unrecoverable error state, such as 49.xx.xx.
Click HP FutureSmart - Latest Firmware Versions to view how to upgrade firmware and for
model-specific firmware links.

Upgrade firmware: USB

To upgrade firmware at the device, you will load the firmware onto a USB drive, insert the
drive at the printer, select Support Tools and then select USB Firmware Upgrade.
Device (Main Menu > Support Tools > Maintenance > USB Firmware Upgrade)

For more information, watch the following videos:

Upgrade firmware from the Control Panel using USB – FutureSmart 3 to 4

Upgrade firmware from the Control Panel using USB – FutureSmart 4 to 4.X

Upgrade firmware from the Control Panel using USB - FutureSmart 5

Upgrade firmware: EWS
To upgrade firmware from the EWS, you will access the Troubleshoot >Firmware
Upgrade item, and then navigate to the path where the firmware is stored on your local
drive next to Choose File.
EWS (Troubleshooting > Firmware Upgrade)

For more information, watch the following videos:

Upgrade firmware from the EWS – FutureSmart 3 to 4

Upgrade firmware from the EWS – FutureSmart 4 to 4.X

Upgrade firmware: HP Web Jetadmin

HP Web Jetadmin can upgrade the firmware for both HP Jetdirect devices and printers
over the network for multiple devices simultaneously.
Once downloaded, you will see a screen similar to this from which you can select a
firmware bundle.

For more information about upgrading firmware using Web Jetadmin, click the following
link:
 Upgrading Firmware using HP Web Jetadmin

Resetting the printer

If the issue requires that you restore the printer, the following methods are available. The
appropriate method will depend on the issue.
From the EWS— from the General tab, select Reset Factory Settings
 This will restore the printer to the default settings from the factory.
 This will change the firmware running on the active partition to the defaults.
 This will not change the networking setup including the IP address set for the
printer if set manually.
From the Pre-Boot menu—Performing a partial clean on the storage media
 This function is accessed from the Pre-Boot menu. This basically reloads the
firmware.
 This will format the active partition so that the next time the printer is rebooted, the
firmware bundle residing the repository will be uncompressed and installed on
the active partition.
 This will remove any default solution settings, network settings, and other customer
settings.
From the Pre-Boot menu—Formatting the drive
 This function is accessed from the Pre-Boot menu.
 The storage media is completely reformatted including both partitions: active and
repository.
 This requires that you reload the firmware from a USB drive at the printer.
  This is rarely done unless in extreme situations where the printer drive was
corrupted.

Debug and diagnostics

At the instruction of the HP product engineering team, you may be asked to retrieve debug
or diagnostic logs from either the Support tools menu from the Control Panel, or from the
Troubleshooting tab from EWS, or from the Pre-Boot menu under the Administration option.
Diagnostic logs have the following characteristics:
 The logs are encrypted.
 The name of the diagnostic log contains the serial number of the printer plus
the date the diagnostic log was exported.
 The filename follows this format: serial-number_date.jdp
These are three methods for retrieving diagnostic logs from the printer:
Retrieve Diagnostic Data in EWS - Allows an administrator to retrieve logs

remotely and save the log file to their computer.
 Retrieve Diagnostic Data from the control panel - Allows the log file of debug
and diagnostic data to be generated at the printer from the Support Tools
menu and saved to a USB flash drive, which can then be emailed to an HP
Product Engineer. The USB port must be enabled in EWS.
 Copy logs from the Pre-Boot menu - Allows service personnel to use the
Copy logs menu item to pull the diagnostic log at the printer from the Pre-Boot
menu when the printer is booting to an error state instead of to a Ready state.
As with the previous method, this requires that a service technician is at the
printer.
IMPORTANT:
 Always gather diagnostic logs as quickly as possible after you
encounter an issue. It is also important to try to gather logs before
turning off the printer after the issue occurred. Useful details in the log
can be erased when you turn off and then turn on the printer.
 HP recommends always gathering the diagnostic logs from the
Troubleshooting menu on the printer control panel when possible.
 HP recommends that you always perform the Generate Debug Data
step before retrieving the logs. This step takes a snapshot of the
current logs and gathers additional files that otherwise are not
retrieved.
 Gather a log from the Pre-Boot menu only when the device cannot boot
to a ready screen, such as with a 49.xx.xx error. It can also be used if a
customer would like to see what is in the logs, as the log it provides is
not encrypted. The Pre-Boot menu log does not contain the same level
of detail as the diagnostic logs from the Troubleshooting menu.

Generate a .jdp log

IMPORTANT:
Do not rename the resulting .jdp file or HP will not be able to unencrypt it.

Generate Preboot logs

In this topic, you will learn how to generate Preboot logs for troubleshooting FutureSmart 4
firmware.
When troubleshooting an issue on a device that won’t stay booted (or in a situation where a
customer wants to see unencrypted logs), you can generate the following logs in the
HPLogs.zip file located in the Preboot Log directory:
Subsequent topics show the following logs that you can generate from the Pre-boot menu.
 Error.log
 Warning.log
 Info.log

Logs in the Preboot Log directory are not encrypted. These logs are typically not as useful
as the .jdp logs in terms of troubleshooting issues. However, analyzing them is useful
when:
 The printer will not boot to a ready state (persistent errors or boot hangs and
crashes), and/or
 When the customer wants to see the (unencrypted) logs.

Error log
The error log shows the general health of the system. It shows the crashes and serious
errors that have occurred over time.
Inside the error log, you will see how many times the device has been rebooted.
You will also see a stack trace along with a uniquely identifying issue signature you can
compare to the issue signature of an identified problem that occurred another device.
Error log

Warning log
The warning log shows errors that are less critical than those in the error log, but that still
may be of concern.
While the warning log may provide useful context for troubleshooting an issue, it is less
likely to be of use than the error log.
Warning log

The warning log shows 99 errors and 44 LDAP errors.

Info log
The info log shows firmware updates, embedded solution installation, and other basic (non-
error) information.
Info log

Error codes
Error codes are displayed in this format: uv.wx.yz
 "uv" identifies the type of error category.
 "wx" provides additional information on the subsystem that is affected.
There are many error code subsystem categories available with HP FutureSmart firmware.
Below is a small sampling of the subsystem categories which you might encounter:
 13 – Jams (for example, 13.wx.yz)
 31 – ADF
 49 – System failures
 59 – Motor errors
 99 – Disk errors
49.xx.xx errors are unrecoverable firmware errors.
Due to the random nature and the difficulty of reproducing code 49.xx.xx errors, these
system failure errors can be complex to identify and troubleshoot.
Approximately 95% of 49.xx.xx errors are permanently solved by a firmware
upgrade. Click the link below to access the support page for a product specific firmware
support site, and access the Readme file for the latest firmware release.
  HP FutureSmart - Latest Firmware Versions

 Service menu on the control panel

 This is a look at the Service menu on the Control Panel.
 This menu can be accessed if the printer is in the Ready state. Alternately, you can
use the Troubleshooting tab in the EWS or the Pre-Boot menu (if the printer issue
is causing the printer to fail before reaching a Ready state).
 Before you can access this menu, you will be required to enter a service password
at the Control Panel. Access to these menus through the EWS requires
Administrator password or service account privileges. Service password numbers
are printer-specific and can be found in the Service documentation on WISE.


 The MPS Settings, Advanced Service, and Test Support menu items provide
additional tests that you can run as applicable to the printer.
 Most of the troubleshooting you will do can be accomplished from
the Troubleshooting menu.
 You may, however, be directed to access the Service menu to retrieve specific
information in an escalation scenario.

Key takeaways
Key takeaways you should learn from the Maintain and Support section
 Consult WISE, and, if applicable, the Control Panel Message Document (CPMD)
within WISE for all customer issues.
 HP recommends that you backup/restore configuration settings before upgrading
any firmware. You can backup/restore at the device or using the EWS.
 Only use the Preboot Menu to perform firmware upgrades when the device in an
unrecoverable error state, such as a 49.xx.xx error.
 You may be required to generate an encrypted diagnostic log for HP product
engineering.
 When the printer cannot reach a Ready state, you can use the Preboot menu to
generate error, warning, and info logs.
 The number of the error denotes the type of error and which subsystem is affected.
 Ensure that you know how the printer is affected by different types of resets.
Documentation and other resources
Use the following links to find additional information.
For a map of functions for FutureSmart 2/3 to FutureSmart 4, see HP Compass Tool.
For additional information about firmware updates, see:
 HP FutureSmart - Latest Firmware Versions
 HP Printers - Updating or Upgrading Printer Firmware
For steps to disable firmware security settings so you can install (or re-install) a solution
after a firmware upgrade, see HP Solutions – Working with Secure by Default Settings.
For additional information about the EWS, see HP LaserJet Enterprise, HP LaserJet
Managed, HP PageWide Enterprise, HP PageWide Managed – Configuration Guide using
the Embedded Web Server (EWS).
For more information on security features, see:
 HP Connection Inspector
 HP Printing Security Best Practices for HP FutureSmart Products
 HP Solutions – Working with Secure by Default Settings
 HP JetAdvantage Security Manager - Managing Devices with FutureSmart 4.5
Firmware