Clerical Operations Questions

Civil Service Exam Clerical Operations Questions:
1. Which department of an office is 1. Angeles, Mario P.

responsible for hiring new personnel? 2. Angeles, Maricel P.
3. Angeles, Marissa P.
4. Angeles, Maria P.
1. Office of the President
2. Accounting Department
3. Logistic and Supply 1. 4,2,1,3
4. Human Resource Department 2. 4,1,2,3
2. Which computer program should you 3. 4,3,2,1
go if you want to email a company? 4. 4,1,3,2
7. All of the following items are found in
the Official Receipt form except _____.
1. Word
2. Excel
3. Outlook 1. Name and address of the buyer
4. Powerpoint 2. Signature of the recipient
3. This is a telephonic transmission of 3. Quantity of the items paid
scanned documents of texts and images 4. Credit Card Number of the
to a telephone number connected to a customer
printer. 8. The method of indexing and filing
where names are in alphabetized order.
1. Photocopying Machine
2. Fax Machine 1. Numeric
3. Typewriter 2. Metric
4. Inkjet Printer 3. Geographic
4. The chief financial officer is 4. Alphabetic
responsible for the financial matters and 9. Which is the best way to address a
financial management of a corporation, correspondence for the President of the
she is also known as the _______. Philippines?
1. Auditor 1. His Excellency Ferdinand Marcos

2. Treasurer Jr.
3. Chief Executive Officer 2. His Excellency President
4. Manager Ferdinand Marcos Jr.
5. Which department of a company is 3. President Ferdinand Marcos Jr.
responsible for cash register operations 4. President BBM
and payment processing?
10. How do you address the Queen of
England when you talk about her?
1. Cashier
2. Billing
3. Accounting 1. Her Highness the Queen
4. Budget 2. Her Majesty Queen Elizabeth II
6. What is the correct filing arrangement 3. Queen Elizabeth II her Highness
for the following names? 4. Queen Elizabeth II her Majesty
11. Your boss asked you to send her a 2. Chief Executive Officer
soft copy of your latest résumé. An 3. Executive Admin. Officer
example of a soft copy is: 4. Chief Executive Assistant
16. Which of the following is not a
responsibility of a clerical worker?
1. A print out copy usually in a
paper
2. Original copy written in a paper 1. Marketing and promotion for
3. A copy saved in a computer customers
and sent through email 2. Filing and updating purchase
4. A copy from a Xerox machine orders
12. When a company asked you to 3. Updating and billing buyer’s
submit your latest CV, what does CV account
stand for? 4. Answering business emails
17. Arrange the proper filing of the
following in alphabetical order:
1. Curriculum Vitum
2. Curriculum Virtue
3. Curriculum Vitae A. Lieutenant Colonel Mark David
4. Curriculum Vital B. Atty. Elen Rodriguez
13. It is the section of Accounting C. Captain Max Aquino
Department in a company that records D. Dr. Juan Castro
goods and services that it receives and
the payments it owes.
1. CDAB
2. CDBA
1. Budget 3. BDCA
2. Payroll 4. BCDA
3. Accounts Payable and 18. Arrange the proper filing of the
Receivable following in alphabetical order:
4. Inventory
14. Which of the following is not a
A. Sec. Dinky Soliman
function of Accounting Department in a
B. Sec. Richard Gordon
big corporation?
C. Sec. Voltaire Gazmin
D. Sec. Armin Luistro
1. Prepare Interim Financial
Statements
1. DABC
2. Inventory Management
2. DACB
3. Bank Reconciliation
3. CBDA
4. Internal and External Auditing
4. CBAD
15. He is the highest ranking executive
19. How much is the present Value-
manager in a corporation and he is the
Added-Tax in the Philippines?
top person in command in an
organization.
1. 12% of gross profit
2. 12% of cost of goods sold
1. Chief Financial Executive
3. 12% of gross sales
4. 12% of net income 2. Company email message

20. This department of the company is 3. A business letter saved in USB
responsible for preparing and updating 4. Business letter in a paper
customers’ accounts: 25. What does a CC means in an email
message?
1. Purchasing section
2. Cashier section 1. Copy sent
3. Billing Section 2. Copy furnished
4. Releasing section 3. Copy cat
21. This is a type of document issued by 4. Client copy
a seller to a buyer relating to a sale
transaction and indicating the products,
quantities and prices sold to the buyer.
1. Check voucher
2. Purchase order
3. Delivery receipt
4. Sales invoice
22. Which of the following is not a usual
document used in a sales company?
1. Form 137
2. Delivery receipt
3. Sales invoice
4. Purchase order
23. One of the responsibilities of a
clerical job is answering and tending
phone calls. Which is the best way to
answer a phone call in a company?
1. Say “Hello,” and wait for the

caller to speak.
2. Run and get a pen and notebook
then pick up the phone.
3. Answer the phone politely and
give your department or
company name.
4. Wait for fellow employees to
answer the phone.
24. An example of a hard copy
document is:
1. PDF file letter

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Civil Service Exam Clerical Operations Questions:

1. Which department of an office is 1. Angeles, Mario P.

1. Auditor 1. His Excellency Ferdinand Marcos

4. 12% of net income 2. Company email message

1. Say “Hello,” and wait for the

1. PDF file letter

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